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senior manager quality assurance

Shifa International Hospitals Limited

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Shifa International Hospitals Ltd. is a Quaternary care hospital located in Islamabad, providing diagnostic facilities and comprehensive medical services across more than 35 medical and surgical specialties. With 550 beds, the hospital is equipped to deliver world-class healthcare. Its team of highly qualified physicians and surgeons, trained in the USA and E.U., is dedicated to offering exceptional medical care in a compassionate and patient-centered environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time, on-site role for a Senior Manager Quality based in Islamabad. The Senior Manager Quality will oversee the quality assurance and control processes across various departments within the hospital. Key responsibilities include developing, implementing and monitoring quality management systems, ensuring compliance with national and international healthcare standards, conducting regular audits, and driving continuous improvement initiatives to enhance patient care and safety.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Implement and oversee the hospital-wide Quality Improvement and Patient Safety Program in alignment with organizational objectives.
  </li>
  <li>
   Work closely with the Chief Quality Officer to ensure effective planning, execution and monitoring of quality and patient safety initiatives.
  </li>
  <li>
   Lead and direct the activities of the Quality team, ensuring achievement of departmental goals and compliance requirements.
  </li>
  <li>
   Establish, implement and continuously improve a corporate-wide Quality Management System (QMS) aligned with patient safety objectives, regulatory requirements, and accreditation standards (ISO/JCIA or equivalent).
  </li>
  <li>
   Develop and update the organization&rsquo;s Quality Improvement Plan and oversee processes related to incident reporting, quality compliance, staff training, quality improvement.
  </li>
  <li>
   Review non-conformances, corrective actions, and incident reports to identify trends and implement preventive strategies.
  </li>
  <li>
   Coordinate for effective root cause analysis (RCA) for sentinel events and adverse events, ensuring timely corrective and preventive actions.
  </li>
  <li>
   Develop, monitor and report departmental Quality Indicators and KPIs to senior management.
  </li>
  <li>
   Plan, coordinate and conduct internal and external quality audits, including accreditation and certification surveys (e.g., JCIA/ISO).
  </li>
  <li>
   Review audit findings and formulate strategic recommendations to improve clinical and operational quality of care.
  </li>
  <li>
   Develop evaluation tools to generate quantitative and qualitative data validating compliance with accreditation and regulatory standards.
  </li>
  <li>
   Ensure clinical and operational processes comply with applicable guidelines, regulations and quality system requirements.
  </li>
  <li>
   Promote integration of quality initiatives across all hospital departments through collaboration, education and stakeholder engagement.
  </li>
  <li>
   Establish a hospital-wide training program for all staff on matters related to quality improvement and patient safety.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   MBBS / BDS / Pharm D / MScN/ MSc Health Care Management / MBA /
   <strong>
    &nbsp;
   </strong>
   BSN or any other relevant degree
  </li>
  <li>
   At least 10 years of relevant experience
  </li>
  <li>
   Strong knowledge of quality management systems, quality assurance and quality control methodologies
  </li>
  <li>
   Proven experience in audits, compliance and process improvement initiatives
  </li>
  <li>
   Proficiency in analyzing data metrics and implementing data-driven decision-making processes
  </li>
  <li>
   Excellent leadership, teamwork and communication skills to foster collaboration across interdisciplinary teams
  </li>
  <li>
   Detailed knowledge of national and international healthcare standards (JCI) and regulations
  </li>
 </ul>
</div>


Senior Manager Quality

HR Ways

<p><b>About the Company:</b></p><p>﻿We are hiring for one of the largest diversified family business groups in the Middle East.</p><p><b>Role Overview &ndash; Senior Manager -Infrastructure Service Assurance</b></p><p><b>PURPOSE</b></p><p>The <b>Senior Manager, Infrastructure Service Assurance,</b> oversees the organizations IT services' reliability, availability, and resilience. This role identifies and addresses gaps in people, processes, and technology to enhance service quality and mitigate risks. Responsibilities include developing and executing policies, procedures, and best practices to achieve operational excellence and continuous improvement. The <b>Service Assurance Manager</b> will work closely with various teams to monitor performance, address issues, and implement strategies to enhance overall service quality.</p><p><b>KEY ACCOUNTABILITIES</b></p><p><b>STRATEGIC</b></p><ul><li>Ensuring adherence to established policies, procedures, and Service Level Objectives (SLOs).</li><li>Implement proactive monitoring and alerting mechanisms to detect and address potential service issues before they impact users.</li><li>Manage incident response and resolution, ensuring timely communication and effective team coordination.</li><li>Lead efforts on root cause analysis of service disruptions and implement corrective actions to prevent recurrence.</li><li>Track and report on service performance metrics, providing regular updates to stakeholders and highlighting areas for improvement.</li><li>Establish operational policies, procedures, and standards to maintain a secure and compliant infrastructure environment.</li><li>Ensure the security and compliance of IT services by implementing robust security measures, controls, and practices, coordinating with IT Security teams.</li><li>Develop and implement disaster recovery strategies to mitigate the impact of unforeseen events on critical business operations.</li></ul><p><b>OPERATIONAL </b>- Depending on the Position Level &ndash; Responsibilities that entail the delivery of operational day-to-day activities and tasks.</p><p><b>JOB DESCRIPTION</b></p><p>Oversee the day-to-day operations of service assurance and resilience management, ensuring adherence to established policies, procedures, and SLOs.</p><ul><li>Lead capacity planning, resource allocation, and service optimization efforts to meet business demands and support growth.</li><li>Implement proactive monitoring and alerting mechanisms to detect and address potential service issues before they impact users.</li><li>Manage incident response and resolution, ensuring timely communication and effective coordination across teams.</li><li>Conduct root cause analysis of service disruptions and implement corrective actions to prevent recurrence.</li><li>Track and report on service performance metrics, providing regular updates to stakeholders and highlighting areas for improvement.</li><li>Budgeting, defining SLAs, forecasting, aligning with business IT heads, adhering to governance, planning, assessing new technologies, and ensuring optimal interoperability for the following areas:</li></ul><p><b>Service Assurance Management:</b></p><ul><li>Oversee the Assurance of IT services delivery to ensure they meet or exceed agreed-upon SLAs and KPIs.</li><li>Collaborate with service providers and internal teams to manage service performance and resolve any issues.</li></ul><p><b>Performance Monitoring and Reporting:</b></p><ul><li>Implement and manage performance monitoring tools and processes to track service performance and infrastructure health.</li><li>Prepare and present regular performance reports, highlighting trends, issues, and areas for improvement.</li></ul><p><b>Incident and Problem Management:</b></p><ul><li>Lead the response to major incidents and service disruptions, coordinating with relevant teams to ensure timely resolution.</li><li>Conduct root cause analysis and develop corrective actions to prevent future incidents.</li></ul><p><b>Continuous Improvement:</b></p><ul><li>Identify opportunities for process improvements and efficiency gains within IT operations and infrastructure.</li><li>Drive initiatives to enhance service quality, streamline processes, and implement best practices.</li></ul><p><b>Compliance and Governance:</b></p><ul><li>Ensure IT services and infrastructure adhere to organizational policies, industry standards, and regulatory requirements.</li><li>Conduct regular internal audits and reviews to assess compliance and identify areas of risk.</li></ul><p><b>Stakeholder Communication:</b></p><ul><li>Serve as a primary point of contact for service-related issues and escalations.</li><li>Communicate effectively with stakeholders, including senior management, to provide updates and gather feedback.</li></ul><p><b>QUALIFICATION &amp; EXPERIENCE</b></p><p><b>EDUCATION AND TECHNICAL CERTIFICATIONS</b></p><ul><li>A bachelor's degree in information or computer science, or a related major, is mandatory, while a master's degree is preferred.</li><li>Certifications like ITIL and other technical certifications will be an added advantage.</li><li>Project Management Certification.</li><li>IT governance and management certifications like COBIT will be preferred.</li></ul><p><b>KNOWLEDGE AND SKILL:</b></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus.</li><li>Proven experience in IT operations, service management, or infrastructure management.</li><li>Strong understanding of IT service management frameworks (e.g., ITIL) and best practices.</li><li>Experience with performance monitoring tools and incident management systems.</li><li>Excellent problem-solving skills and the ability to analyse complex situations.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.</li><li>Demonstrated leadership and team management experience.</li></ul><p><b>EXPERIENCE:</b></p><ul><li>8-12 years of technology management relevant experience</li><li>Experience with at least 6 years in similar roles.</li></ul><p><b>Other Details:</b><br/><b>﻿Experience: </b>8-12 years<br/><b>﻿Location: </b>﻿Islamabad (On-site)<br/>﻿<b>Compensation: </b>Market-competitive Salary + Benefits</p><p>Work Location: In person</p>

Senior Manager - Infrastructure Service Assurance

Abacus Outsourcing

<p><b>Company Description</b></p><p>Abacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.</p><p><b>Job Title:</b> QA Executive</p><p><b>Location:</b> Islamabad</p><p><b>Salary Range:</b> 80k to 100k</p><p><b>Job Summary</b></p><p>We are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.</p><p><b>Key Responsibilities</b></p><p>Monitor and evaluate agent performance through call and chat audits in line with defined quality standards</p><p>Conduct detailed quality assessments and provide structured feedback to improve individual and team performance</p><p>Design, develop, and deliver training programs for new hires and existing employees</p><p>Conduct refresher sessions to address identified quality gaps and skill deficiencies</p><p>Develop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)</p><p>Track and analyze quality metrics, KPIs, and training effectiveness using performance data</p><p>Collaborate closely with Operations to align quality benchmarks with business objectives</p><p>Facilitate calibration sessions to ensure consistency and fairness in performance evaluations</p><p>Identify trends and recommend process improvement initiatives based on quality insights</p><p>Maintain accurate documentation of audits, coaching sessions, and training activities</p><p><b>Required Skills &amp; Competencies</b></p><p>Strong knowledge of quality assurance methodologies and performance evaluation techniques</p><p>Expertise in training design and delivery</p><p>Excellent analytical and problem-solving abilities</p><p>Strong communication and coaching skills</p><p>Effective stakeholder management and interpersonal skills</p><p>Proficiency in MS Office (Excel, PowerPoint, Word)</p><p>Hands-on experience with CRM systems and quality monitoring tools</p><p><b>Qualifications &amp; Requirements</b></p><p>Bachelor&rsquo;s degree (14 Years minimum)</p><p>3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)</p><p>Strong understanding of call center quality frameworks and KPIs</p><p><b>Benefits:</b></p><p>Medical Coverage</p><p>Career Growth &amp; Development Opportunities</p><p>Professional Learning Environment</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance-Executive

Mobilink Bank

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Assistant Manager, QA Automation
 </p>
 <p>
  <strong>
   Grade:
  </strong>
  OG-I
 </p>
 <p>
  <strong>
   Reports to:
  </strong>
  Executive Manager, IT Governance
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Islamabad
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  As an Assistant Manager &ndash; QA Automation, you will be responsible for designing, developing, and executing test plans to ensure high-quality deliverables. You will collaborate closely with developers, product managers, and other stakeholders to uphold the highest standards of quality across our products. This position is ideal for someone who is detail-oriented and passionate about quality.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Design, implement, and maintain comprehensive test plans, test cases, and test scripts Identify, log, and track defects with precision, ensuring timely resolution through collaboration with development teams
  </li>
  <li>
   Partner with product managers and developers to clarify requirements and define acceptance criteria
  </li>
  <li>
   Conduct performance, load, and stress testing to ensure system scalability and reliability
  </li>
  <li>
   Develop and maintain automated test frameworks and scripts for regression and performance testing
  </li>
  <li>
   Ensure timely execution of tests and clear reporting of results
  </li>
  <li>
   Advocate for quality best practices across the engineering organization, influencing processes, tools, and culture
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's in Computer Science, Software Engineering, or a related field
  </li>
  <li>
   3&ndash;5 years of professional experience in Quality Assurance and Test Automation
  </li>
  <li>
   Good understanding of test automation tools and frameworks
  </li>
  <li>
   Experience with API testing tools (e.g., Postman, REST Assured)
  </li>
  <li>
   Solid understanding of STLC and QA methodologies Familiarity with CI/CD pipelines and version control systems
  </li>
  <li>
   Excellent problem-solving, analytical, and communication skills
  </li>
  <li>
   Hands-on experience with JMeter for performance testing and Postman for API testing
  </li>
  <li>
   Expertise in test case design and execution using structured approaches
  </li>
  <li>
   Proficiency in multi-platform testing (Android, iOS, and Websites)
  </li>
  <li>
   Familiarity with automation tools (Appium, Selenium, or similar) will be considered a strong plus
  </li>
  <li>
   Ability to work independently and collaboratively within cross-functional teams
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About MMBL:
  </strong>
 </p>
 <p>
  Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join MMBL?
  </strong>
 </p>
 <p>
  This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavour.
 </p>
</div>


Assistant Manager, QA Automation

Scaleup Connect

<p><b>Job Title:</b> Civil QA/QC Manager &ndash; High-Rise Construction<br/><b>Employment Type:</b> Full-Time<br/><b>Work Mode:</b> Onsite<br/><b>Location:</b> Islamabad<br/><b>Work Schedule:</b> 6 Days per Week | 9:00 AM &ndash; 5:00 PM<br/><b>Experience Required:</b> 12+ Years</p><p>Job Overview</p><p>ScaleUp Connect is hiring on behalf of its client for an experienced <b>Civil QA/QC Manager</b> for a large-scale <b>high-rise mixed-use development project comprising a shopping mall and residential towers</b>.</p><p>The ideal candidate will have extensive hands-on experience in <b>quality control of RCC structural works and finishing works</b> on major building projects and will be responsible for ensuring that all civil works comply with project specifications, approved drawings, and international quality standards.</p><p>Key Responsibilities</p><ul><li>Implement and manage <b>QA/QC procedures</b> in accordance with approved drawings, specifications, and project quality requirements.</li><li>Ensure all civil works comply with <b>consultant-approved ITPs, method statements, BOQs, and applicable standards</b>.</li><li>Monitor and control the quality of <b>structural, finishing, and external works</b> at the construction site.</li><li>Conduct inspections for <b>concrete works, reinforcement, formwork, shuttering, block masonry, plastering, tiling, waterproofing, and finishing activities</b>.</li><li>Review and approve <b>material submittals, finishing materials, concrete mix designs, and laboratory test reports</b>.</li><li>Prepare and maintain QA/QC documentation including <b>Inspection Requests (IRs) and Material Inspection Requests (MIRs)</b>.</li><li>Maintain quality records and submit <b>daily, weekly, and monthly quality reports</b> to project management.</li><li>Provide technical guidance to site teams to ensure <b>high workmanship and compliance with quality standards</b>.</li><li>Ensure compliance with <b>ACI, ASTM, BS standards, ISO 9001, and relevant local building regulations</b>.</li><li>Monitor subcontractor performance and verify work quality for <b>progress evaluation and billing certification</b>.</li></ul><p>Qualifications</p><ul><li><b>BE / BSc in Civil Engineering</b> (PEC registration preferred).</li><li>Minimum <b>12 years of relevant experience</b>, preferably on <b>high-rise buildings, malls, or mixed-use developments</b>.</li><li>Strong hands-on experience in <b>RCC structural works and finishing works</b>.</li><li>Sound knowledge of <b>international construction standards and local construction practices</b>.</li></ul><p>Required Skills</p><ul><li>Strong <b>site supervision and coordination</b> abilities</li><li>Excellent <b>documentation and reporting skills</b></li><li>Ability to <b>work independently and manage pressure in fast-paced projects</b></li><li>Strong <b>communication, technical analysis, and problem-solving skills</b></li></ul><p>Job Type: Full-time</p><p>Pay: Rs200,000.00 - Rs250,000.00 per month</p><p>Work Location: In person</p>

Civil QA/QC Manager – High-Rise Construction

EXETRANSGOV

<p><b>Join Our Team as an Senior Immigration Lead</b></p><p><b>Location: NTIS PAK G8/4 Islamabad</b></p><p><b>Timings: 10:00am-7:00pm</b></p><p><b>Saturday : Halfday (10:00am -3:00pm)</b></p><p><b>NTIS Vision &amp; Values</b></p><p>At <b>NTIS PAK</b>, we are committed to helping individuals and families navigate the complex immigration process with clarity, confidence, and professionalism.<br/><b>Our Values:</b></p><ul><li><b>Integrity:</b> Deliver transparent, honest guidance to clients</li><li><b>Excellence:</b> Maintain high-quality standards in every case</li><li><b>Collaboration:</b> Work closely with colleagues, partners, and educational institutions</li><li><b>Innovation:</b> Continuously improve processes and services</li></ul><p><b>About the Job</b></p><p>As <b>Senior Immigration Lead </b>you will lead our student visa department, ensuring high-quality case processing, maximizing visa success rates, and maintaining strong relationships with universities and partners. This role is strategic, supervisory, and client-focused, allowing you to influence departmental performance, compliance, and client satisfaction while shaping the growth of our team.</p><p><b>In This Role You Will</b></p><ul><li>Lead the student visa department and drive team performance</li><li>Own and monitor departmental KPIs, including application success rate, turnaround time, and conversion ratios</li><li>Oversee and review immigration applications prepared by officers, conducting final quality checks before submission</li><li>Act as the final authority on complex, high-risk, or escalated cases</li><li>Coordinate with universities, admission partners, and internal teams to ensure seamless case progression</li><li>Prepare monthly performance and compliance reports for management</li><li>Ensure SOPs, checklists, and quality controls are implemented and followed</li></ul><p><b>How You Can Express Your Talent</b></p><ul><li>Apply your strategic thinking to improve processes, reduce errors, and increase visa success rates</li><li>Demonstrate leadership by guiding and motivating counselors and case officers</li><li>Build and maintain professional relationships with clients, universities, and partners</li><li>Solve complex immigration challenges with professionalism and confidence</li><li>Take ownership of KPIs and drive departmental excellence</li></ul><p><b>What You Need to Be Successful</b></p><ul><li>Strong leadership, organizational, and analytical skills</li><li>Ability to balance supervisory responsibilities with strategic oversight</li><li>Excellent communication skills for client and partner interactions</li><li>Decision-making capability for complex or high-risk cases</li><li>Commitment to compliance, quality assurance, and operational efficiency</li></ul><p><b>Experience &amp; Technical Competencies</b></p><ul><li>Minimum <b>3&ndash;4 years</b> of experience in student visa processing</li><li>At least <b>1 year</b> in a supervisory or team lead role</li><li>Proven exposure to:</li><li>Study visas (UK, Australia, Canada, Europe, etc.)</li><li>Refusal handling and reapplications</li><li>University admission coordination</li><li>Strong understanding of immigration laws, policies, and embassy procedures</li><li>Ability to oversee case officers and implement quality controls</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Senior Immigration Lead

Inspire Pakistan

<div><div><div><div><b>Posted date</b></div> <div>4th March, 2026</div> <div><b>Last date to apply</b></div> <div>16th March, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Program Management
</div></div><br>
<div><div><b>Salary</b></div> <div>180,000/- (Fixed Salary)</div>
</div><br>
<div><div><b>Type</b></div> <div>Fixed-Term</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>5 years</div></div></div></div>
<br><p></p><div><div><div><div><div><div><p><b>About the Organisation</b></p>
<p>
Inspire Pakistan is a non-governmental, non-profit organisation implementing community-based and rights-focused programmes in partnership with donors, government counterparts, and other stakeholders. Its work focuses on supporting vulnerable and at-risk communities through accountable, inclusive, and ethical service delivery, with a strong emphasis on human rights interventions, including but not limited to Protection, Education, GBV and MHPSS.</p></div></div><p></p><div><br>
<div>
<p><b>Job Title</b></p></div><div><br>
<p>
MHPSS Coordinator</p></div></div><div><br>
<div>
<p><b>Reporting to or/supervised by<br>
</b></p></div><div><p>Programme Manager</p></div></div><div><br>
<div>
<p><b>Unit</b></p></div><div><br>
<p>
Programme</p></div></div><div><br>
<div>
<p><b>Section</b></p></div><div><br>
<p>
Protection</p></div></div><div><br>
<div>
<p><b>Duty Station</b></p></div><div><br>
<p>
Head Office, Islamabad</p></div></div><br>
</div>
</div></div><p></p><div><div><div><div><div><p><b>Purpose
</b></p><p>The MHPSS Coordinator provides overall technical leadership, coordination, supervision, and quality assurance for Inspire Pakistan&rsquo;s Mental Health and Psychosocial Support (MHPSS) programming. The role ensures ethical, evidence-based, and compliant delivery of both clinical mental health (MH) and non-clinical psychosocial support (PSS) services.</p><br>
<p></p>
<p>
The position strengthens referral pathways, builds staff capacity, and ensures effective integration of MHPSS services across protection programming, while maintaining alignment with organisational standards, humanitarian principles, and donor requirements.</p></div></div><div><br>
<div>
<p><b>Key Responsibilities</b></p>
<p><b>
Strategic Leadership &amp; Programme Oversight</b></p>
<ul>
<li>Lead the design, implementation, and continuous improvement of MHPSS strategies, tools, and standard operating procedures (SOPs).</li>
<li>Ensure clear differentiation and coordination between clinical Mental Health (MH) services and non-clinical Psychosocial Support (PSS) interventions.</li>
<li>Guide programme adaptation based on emerging needs, field trends, and evidence-based practices.</li>
<li>Ensure MHPSS programming aligns with organisational strategies and donor requirements.</li>
</ul>
<p><b>Supervision &amp; Coordination</b></p>
<ul>
<li>Provide direct supervision to Mental Health Officers and Psychosocial Support Officers.</li>
<li>Ensure quality supervision, case discussions, and ethical practice across all operational locations.</li>
<li>Review complex or high-risk cases and guide appropriate clinical or protection responses.</li>
<li>Escalate serious clinical or protection concerns to the Programme Manager as required.</li>
</ul>
<p><b>Quality Assurance &amp; Clinical Governance</b></p>
<ul>
<li>Ensure mental health services adhere to recognised clinical, ethical, and professional standards.</li>
<li>Review complex cases and support referrals to specialised psychiatric or medical services where necessary.</li>
<li>Ensure safe and ethical integration of MHPSS interventions within GBV, Case Management, and Community-Based Protection programming.</li>
<li>Monitor service quality and ensure adherence to confidentiality, safeguarding, and professional conduct standards.</li>
</ul>
<p><b>Capacity Building &amp; Staff Care</b></p>
<ul>
<li>Develop and implement training, coaching, and supervision plans for MH and PSS staff.</li>
<li>Strengthen staff capacity on psychological first aid, psychosocial support interventions, and case management collaboration.</li>
<li>Promote staff well-being and support mechanisms addressing secondary trauma, stress management, and ethical practice boundaries.</li>
</ul>
<p><b>Reporting, Compliance &amp; Coordination</b></p>
<ul>
<li>Draft and review MHPSS reports, analyse service trends, and provide technical inputs to programme reporting.</li>
<li>Ensure safeguarding, confidentiality, and data protection compliance within all MHPSS activities.</li>
<li>Contribute to internal programme reviews, monitoring processes, and donor reporting requirements.</li>
<li>Coordinate with relevant partners, technical working groups, and stakeholders as delegated.</li>
</ul>
<p><b>Other Duties</b></p>
<ul>
<li>Perform any other duties related to the position, as reasonably assigned by the Supervisor or relevant Head Office units, in line with organisational policies and operational requirements.</li></ul></div><br>
</div><br>
<div><div><p><b>Qualifications &amp; Experience</b></p>
<ul>
<li>Preferably Master&rsquo;s degree in Clinical Psychology, Counselling Psychology, Psychiatry, or a related mental health discipline.</li>
<li>Minimum 5&ndash;7 years of relevant experience in mental health and psychosocial support programming.</li>
<li>At least 3 years of experience in a supervisory or technical leadership role.</li>
<li>Strong understanding of humanitarian MHPSS frameworks and standards (such as IASC MHPSS Guidelines and WHO mhGAP).</li>
<li>Demonstrated experience supervising mental health professionals and managing complex cases.</li>
<li>Strong analytical, coordination, and reporting skills.</li>
<li>Ability to work in multidisciplinary protection programming environments.</li></ul></div><br>
</div><br>
<div><div><p><b>Policies &amp; Compliance</b></p>
<ul>
<li>The position is subject to and governed by the organisation&rsquo;s policies, procedures, codes of conduct and ethical standards.</li>
<li>All staff are required to comply with all applicable policies at all times as a condition of employment.</li></ul></div></div></div></div></div></div><p></p>

MHPSS Coordinator

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