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senior manager quality assurance

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Manager (Quality Assurance) Locations: IslamabadSalary Range: PKR 120,000We are looking for a dynamic and experienced professional to join our team as a Manager &ndash;Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years of education in Electrical, Electronics, Telecom or a related field</li><li>5&ndash;7 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilitie</li></ul>Job Type: Full-timePay: Rs120,000.00 per monthWork Location: In person

Manager (Quality Assurance)

Job Opportunity &mdash; Supervisor (Quality Assurance) Locations: IslamabadSalary Range: PKR 55,000We are looking for a dynamic and experienced professional to join our team as a Supervisor &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum DAE Qualification in Electrical, Electronics, Telecom or related field</li><li>1&ndash;2 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilities</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor (Quality Assurance)

Employment PR

Our organization related to Human Resource sector and provides Career Development, Employment facilitation and Job placement services. Our office located at Main PWD Road, Islamabad.We are looking for suitable candidate for position of Quality Assurance Manager (Male/ Female) .Key JD&rsquo;s: <ul><li>Ensure 100% quality in service delivery (operations) as per SOP&rsquo;s and prepare improvement reports for implementations.</li><li>Track communications with candidates and clients, collect feedback, and suggest actions for improvement and implement them.</li><li>Monitor social media for negative feedback or issues, contact back negative commenters to resolve their concerns, document all findings, and recommend / implementation solutions.</li><li>Record and publish candidates&rsquo; and clients&rsquo; experiences and success stories.</li><li>Monitor overall organization credibility / reputation, prepare report on it and implement solutions.</li><li>Track job placements, maintain records, and develop strategies to improve placement outcomes.</li></ul>Position Eligibility:<ul><li>Qualification: MBA/ BBA/ BS (Business / Management / HR/ Marketing/ Social Sciences / Computer/IT)</li><li>Age: 22 Years to 40 Years</li></ul>Experience: <ul><li>1&ndash;3 years in client relations, quality control, or customer experience roles</li><li>Experience in social media monitoring and reputation management is preferred</li><li>Prior experience in job placement tracking or operational reporting is advantageous</li></ul>Position Skills:<ul><li>Excellent communication and interpersonal skills</li><li>Ability to track, analyze, and improve processes</li><li>Social media monitoring and issue resolution</li><li>Client feedback collection and implementation</li><li>Strong documentation and reporting skills</li><li>Proactive problem-solving and multitasking ability</li><li>Ability to implement strategies to improve outcomes</li></ul>Office timings: 09:00am to 06:00pm. (Monday to Saturday)If you fulfil given criteria, please send you CV WhatsApp 0333-5524990 for quick response.Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Quality Assurance Manager - (Male/ Female)

Abacus Outsourcing

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

Job Opportunity &mdash; Executive (Quality Assurance) Locations: IslamabadSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

AIO App Inc

<div>About the Role You will be joining a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and make those around you better.
AIO is seeking a results-driven IT Operations and Customer Support leader to join our Support Care team as a Senior Support Operations Specialist. Because our support infrastructure is currently in its foundational stages, this is a true &quot;0 to 1&quot; builder role. We do not yet have automated flows or a fully mature tech stack in place. The ideal candidate will leverage their extensive experience to architect our support operations from the ground up designing processes, building out HubSpot integrations, and establishing the automation, reporting, and SLA frameworks needed to scale our service delivery.
Key Responsibilities
<ul><li>CRM Architecture &amp; Administration: Lead the ground-up implementation and administration of CRM (HubSpot, Salesforce, Zendesk). You will be responsible for designing, building, and launching our very first CRM workflows and end-to-end technical support ticketing processes.</li><li>
Building CX Automation: Design and deploy our foundational automation and AI-driven workflows (such as conversational bots and auto-routing) from scratch to eliminate manual effort and efficiently manage ticket volume as we scale. 
</li><li>
Multi-Channel Integration: Set up and launch new integrations across our ticketing systems and self-service portals, pulling channels like Slack, Microsoft Teams, and WhatsApp into a unified workspace.</li><li>
Creating Dashboards &amp; Workflows: Establish our baseline metrics by building out the first generation of KPIs, SLA dashboards, and custom utilization reports. Dashboarding, SLA tracking, and performance reporting will be critical for daily functions that you will design and own. 
</li><li>
Establishing Case Hygiene &amp; QA: Define, document, and enforce our first strict SLA/KPI governance protocols. You will build the incident, problem, and change management workflows required to ensure high-quality case hygiene and identify process gaps.</li><li>
CSAT &amp; Escalation Workflows: Create the blueprint for CSAT-driven escalation handling to resolve complex technical issues. Set up the automated mechanisms to follow up with clients, striving to achieve and maintain CSAT scores of 95% or higher.</li><li>
Team Training &amp; Enablement: Train the support team on the newly built workflows, troubleshooting protocols, and customer communication standards to ensure adoption and excellent service delivery.</li><li>
Performance Evaluation: Set up the frameworks to evaluate overall team performance. Create utilization reports and set up KPIs to provide regular coaching, feedback, and management of team members.</li><li>
Support Operations Leadership: Oversee the rollout of our platform support operations and serve as the primary escalation point, ensuring accurate, real-time communication between support teams and backend operations.</li></ul>
Qualifications &amp; Requirements
<ul><li>Experience: 4+ years of experience in IT Ops and Tech Support Ops, with a proven track record of building out systems and workflows from scratch.</li><li>
Leadership: 2+ years minimum in a leadership role or overseeing large Tech Support, IT Support, or CX Support Ops teams.</li><li>
Education: Bachelor's degree in any field. Masters preferred.
</li><li>Technical Stack: Proven expertise in administering and building out platforms including HubSpot, Jira, Microsoft 365, and N-able MSP Manager. Additional experience with Zendesk, ServiceNow, Salesforce, and Zoho is highly valued.</li><li>
Reporting &amp; Analytics: Strong proficiency in creating custom dashboards, SLA tracking mechanisms, and performance utilization reports to extract actionable insights and drive data-backed operational decisions.</li><li>
Training &amp; Quality Assurance: Proven ability to develop and implement Quality Assurance (QA) frameworks from scratch, audit support interactions, and deliver structured technical training and coaching to upskill support teams.</li><li>
Automation Skills: Strong background in establishing conversational AI/chatbots, workflow automation, and process optimization where none previously existed.</li><li>
Soft Skills: Must possess strong leadership, stakeholder management, adaptability, conflict resolution, and change management skills with a deeply customer-centric mindset. Ability to thrive in a highly agile, startup-like environment.</li></ul>
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</div>

Senior Support Ops Specialist

<div>At EY, we&rsquo;re all in to shape your future with confidence. 
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 
Join EY and help to build a better working world. 
The opportunity 
This is an exciting opportunity for an HR professional looking to broaden experience across multiple facets of HR operations. Reporting to the HR Operations Manager, you will play a key role in supporting EY offices in Karachi, Lahore, and Islamabad, ensuring seamless service delivery throughout the employee lifecycle.
You will collaborate closely with Assurance Service Line Talent teams and partner with other Talent functions to deliver a consistent and high-quality experience, drive operational efficiency, and contribute to timely and effective HR solutions. 
Your key responsibilities 
In this role, you will:<ul><li>
Manage employee lifecycle activities, including probation reviews, performance management cases, and separations, ensuring compliance with legal and organizational policies.</li><li>
Work with counselors and HR stakeholders to address employee relations matters, including disciplinary actions and grievance resolutions.</li><li>
Coordinate and implement operational processes, including Performance Improvement Plans (PIPs) and employee exits, ensuring smooth execution and timely delivery.</li><li>
Support local HR operations, including liaising with external authorities, preparing employee documentation, and handling ad hoc office requirements.</li><li>
Contribute to cross-functional HR initiatives and collaborate with Talent teams to ensure consistent service delivery across locations.</li></ul> 
Skills and attributes for success 
<ul><li>
4+ years of experience in HR operations within a professional services firm or a complex organization.</li><li>
Exposure to HR operations at a MENA or international level is desirable.</li><li>
Experience with shared services and handling large-scale projects.</li><li>
Advanced proficiency in Excel and strong operational skills.</li><li>
Ability to handle sensitive matters with discretion and maintain effective stakeholder relationships.</li></ul> 
What we offer you 
At EY, you will gain hands-on experience across end-to-end HR processes, including performance management, employee relations, and operational initiatives. You will work in a flexible, inclusive, and collaborative environment, where your contributions directly impact the employee experience and operational excellence.
With access to global best practices, advanced tools, and a network of diverse professionals, you will develop your expertise, expand your professional horizons, and contribute meaningfully to shaping HR operations at EY.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodation you may need. 
EY | Building a better working world 
EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network, and diverse ecosystem partners, EY teams provide services in more than 150 countries and territories.</div>

Senior Associate - HR Operations - Rapid - Islamabad

Explore 351+ Senior manager quality assurance in Islamabad this April. Find roles across top companies and apply now to boost your career.