hr manager

sqa engineer

head of qc and r&d

junior project manager

manager, risk and fraud

senior manager quality assurance

Abacus Outsourcing

Job Title: Assistant Manager &ndash; Quality Assurance (Contact Centre Operations)Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; Quality Assurance to oversee and improve the quality of our contact centre operations. The ideal candidate will be responsible for driving continuous improvement in customer interactions by leading quality monitoring, calibration sessions, training recommendations, and performance analytics. This role ensures that customer service representatives meet internal standards and deliver exceptional customer experiences.Key Responsibilities:<ul><li>Supervise and guide the QA team in evaluating customer interactions (calls, chats, emails) against defined quality parameters.</li><li>Monitor and analyze trends in agent performance, customer satisfaction, and quality scores.</li><li>Conduct regular calibration sessions with internal stakeholders to ensure scoring consistency.</li><li>Provide actionable insights and feedback to team leaders and training teams to bridge performance gaps.</li><li>Develop and implement QA frameworks, audit forms, and SOPs to ensure consistent service delivery.</li><li>Collaborate with operations, training, and compliance teams to ensure adherence to policies and procedures.</li><li>Assist in designing agent coaching plans and performance improvement programs.</li><li>Prepare quality reports and dashboards for senior management review.</li><li>Participate in recruitment, training, and performance reviews of QA analysts.</li><li>Ensure compliance with regulatory and data security standards (e.g., GDPR, HIPAA, etc., if applicable).</li></ul>Key Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in any discipline (preferred: Business, Communications, or related field).</li><li>4+ years of experience in quality assurance within a contact centre environment.</li><li>At least 1-2 years in a supervisory or assistant manager role.</li><li>Strong knowledge of QA methodologies and contact centre metrics (AHT, CSAT, FCR, QA scores, etc.).</li><li>Excellent analytical, communication, and coaching skills.</li><li>Proficiency in QA tools and CRM platforms (e.g., NICE, Verint, Salesforce, Zendesk).</li><li>Familiarity with Six Sigma, COPC, or similar quality frameworks is a plus.</li><li>Ability to work in a fast-paced and dynamic environment.</li></ul>Location: Shaheen Complex, 1st floor, Egerton Road, Garhi Shahu, Lahore.Salary: Up to 200KWorking Days: Monday to FridayBenefits:<ul><li>Weekly 2 Days Off</li><li>EOBI</li><li>Medical Life Insurance (IPD + OPD)</li><li>Annual, Casual and Sick Leaves (38)</li><li>Annual Increment (Performance based)</li></ul>Job Type: Full-timePay: Up to Rs200,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Assistant Manager Quality Assurance - Contact Center)

Pharmaceutical Lahore

Job descriptionCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Deputy Manager Quality Control (QC), located in Lahore. The Deputy Manager QC will oversee and manage quality control processes, ensure compliance with industry standards and regulations, and conduct quality audits. The role involves leading a team of quality control analysts, developing and implementing quality control systems, and ensuring that all products meet the required quality standards. Additionally, the Deputy Manager QC will coordinate with the production and R&amp;D departments to address quality issues and implement corrective actions.Qualifications<ul><li>Experience 8 to 10 years in Quality Control and Quality Assurance</li><li>Strong knowledge of industry standards and regulatory requirements</li><li>Team management and leadership skills</li><li>Excellent problem-solving and analytical skills</li><li>Effective communication and interpersonal skills</li><li>Bachelor's degree in Pharmacy, Chemistry, or related field (Master's preferred)</li><li>Experience in the pharmaceutical industry is highly desirable</li><li>Proficiency in using quality control software and tools</li></ul>Job Type: Full-timeWork Location: In person

Deputy Manager Quality Control (QC)

Kausar Engineering Pvt Ltd

Key Responsibilities:<ul><li>Lead formulation of new spice blends, recipe mixes, powders, seasonings and dry mixes &amp; desserts based on customer briefs and market trends.</li><li>Conduct pilot trials and scale up successful formulations for commercial production.</li><li>Improve existing products in terms of taste, cost, texture and shelf life.</li><li>Explore and apply clean-label solutions, natural preservatives and flavor enhancers.</li><li>Maintain detailed formulation records, recipe sheets and product technical dossiers.</li><li>Collaborate with marketing and sales for sampling, claims and technical support.</li><li>Establish and monitor quality systems to ensure consistent product safety and compliance.</li><li>Implement and oversee GMP, GHP, HACCP and ISO 22000 systems in the plant.</li><li>Develop and validate quality parameters for raw materials, in-process checks and finished goods.</li><li>Maintain QC labs for sensory evaluation, microbial testing, moisture content analysis.</li><li>Drive root cause analysis and CAPA (Corrective Actions and Preventive Actions) for customer complaints and internal quality issues.</li><li>Ensure traceability and documentation of all quality processes and batch records.</li><li>Ensure product and labeling compliance with FOOD MANAGEMENT SYSTEM (FMS) and export regulations.</li><li>Prepare and maintain regulatory documentation FOOD MANAGEMENT SYSTEM (FMS) licenses, ingredient declarations, nutritional panels and MSDS (Material Safety Data Sheet).</li><li>Liaise with auditors and regulatory bodies during inspections and certifications.</li><li>Work closely with production for new product trials, scale-up and process validation.</li><li>Support procurement in evaluating new raw materials and vendor quality.</li><li>Collaborate with maintenance and safety teams to ensure hygiene and safety compliance in critical areas.</li></ul>Qualifications &amp; Experience:<ul><li>Education: M.Sc. / B.Tech / M.Tech in Food Technology, Food Science, or related field</li><li>Experience: 8&ndash;10 years in food processing, specifically in recipe mixes, whole spices, salt, seasonings, desserts, with hands-on experience in both QA and R&amp;D roles.</li></ul>&middot; Certifications (preferred): Halal, HACCP, FSSC 22000 based on ISO 22000 Internal Auditor, Food Safety Lead Auditor etc.Participate in Product Development with a focus on:Whole spices, recipe mixes, spice powders, herbs, seasonings, corn flour and desserts like custards, jellies, kheer mixes, vermicelli, and future-forward food innovations products.Benefits:<ul><li>Market Competitive Salary.</li></ul><ul><li>Mobile &amp; Sim (As per policy).</li></ul><ul><li>Eid Bonus &amp; Annual Bonus (As per policy).</li></ul><ul><li>Gratuity (As per policy).</li></ul><ul><li>Yearly Leave encashment.</li></ul><ul><li>Medical (As per Policy)</li></ul>APPLY NOWSend your resume hr@sorrelfoods.comMore information WhatsApp: +92 310 444 6819Location:20-CCA DHA Phase 8 (EX Park View) Cantt LahoreJob Type: Full-timeWork Location: In person

MANAGER R & D & QUALITY ASSURANCE

Abacus

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 Company Description
 
 
 
 
 
 
 Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.
 
 
 
 
 
 
 About the job
 
 
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 Monitor customer service performance at the agent and project level
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 Continuously come up with plans to improve Quality across project
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 Identify training needs and organize training to meet quality standards
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 Help agents improve their performance with specific instructions and constant support
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 Design Training Programs that relate &amp; contribute towards strategic goals
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 Ensure day to day Quality operations are managed effectively &amp; efficiently
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 Conduct audits as per defined guidelines and sampling for transaction monitoring
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 Create and publish regular reports with management and clients (daily, weekly, monthly)
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 Identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls
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 Drive calibration sessions with internal or external with client
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 To conduct quality induction for new hire batch
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 Provide employees with training and coaching to help them improve their calls handling skills
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 Track the performance of employees to identify trends and make sure they meet performance goals
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 Review current standards and policies, drive process improvement initiatives
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 Keep records of quality reports, statistical reviews, and relevant documentation
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 Analyze the data gathered, plan accordingly to improve quality &amp; Customer experience
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 Compensation &amp; Benefits:
 
 
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 💰 Salary: Market Competitive (Based on experience and expertise).
 
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 📅
 
 34 Paid Leaves Annually &ndash; Work-life balance is important to us.
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 📈 Annual Increment &ndash; Performance-based growth opportunities.
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 💼 Provident Fund &amp; EOBI &ndash; Secure your future with our financial benefits.
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 🏥 Comprehensive Medical Insurance &ndash; Coverage for you and your family.
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 📜 Permanent Position with Growth Prospects &ndash; Stability and career advancement.
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</div>

Assistant Quality Assurance Manager

Star Laboratories (Pvt.) Ltd.

Basic Function: To supervise analytical activities of QC analysts, ensure data accuracy, and maintain proper documentation for the raw material section of Quality Control.Key Responsibilities:<ul><li>Organize and manage the raw material section of the QC department.</li><li>Supervise day-to-day analytical activities of QC analysts.</li><li>Review and verify analytical/testing data, including calculations, before material release.</li><li>Ensure accuracy, completeness, and compliance of QC documentation as per SOPs and regulatory standards.</li><li>Maintain proper record-keeping and ensure data integrity across all QC processes.</li><li>Contribute to improving the overall performance and efficiency of the QC department.</li></ul>Qualifications:<ul><li>B.Pharm, M.Pharm, D.Pharm, B.Sc. Chemistry, or M.Sc. Chemistry.</li></ul>Experience:<ul><li>3&ndash;5 years of relevant experience in Quality Control.</li></ul>Location:23km, Multan Road, LahoreJob Type: Full-timeWork Location: In person

Asst. Manager QC/Executive QC

Key Responsibilities:<ul><li>Responsible for reviewing and updating Standard Operating Procedures (SOPs) for QA and other departments.</li><li>Ensure proper document control and compliance across all departments, maintaining version control and archival processes.</li><li>Coordinate with departments to manage documentation related to logistics, deviations, and other QA-related tasks.</li><li>Maintain and improve documentation systems in line with regulatory and internal quality requirements.</li><li>Support audits and inspections by providing necessary documentation and ensuring readiness.</li></ul>Qualification: Pharm DExperience: 3&ndash;4 years of relevant experience in pharmaceutical documentation or QA roles.Residents of Thokar, Ali Town or surroundings will be preferred.Job Type: Full-timeWork Location: In person

Documentation Executive -Quality Assurance

Cakes & Bakes

Job Title: QA Supervisor Location: Lahore Job Type: Full-Time Qualification: B.Sc. (Hons.) in Food Technology or Diploma in Food Technology Experience:<ul><li>Minimum 3 years of relevant experience in Food Quality Assurance</li></ul>Skills:<ul><li>Strong QA inspection and reporting skills</li><li>Supervisory and team coordination skills</li><li>Knowledge of lab maintenance and hygiene standards</li><li>Familiarity with food safety practices and quality standards</li><li>Ability to prepare and maintain QA reports and records</li></ul>Responsibilities:<ul><li>Arrange samples of all raw and packing materials in time.</li><li>Inspect raw and packing materials and share findings with the QA Manager.</li><li>Monitor in-process products as per SOPs.</li><li>Check finished products according to Standard Analytical Procedures.</li><li>Monitor temperature of cold stores.</li><li>Check quality, stacking, and handling of products in the dispatch hall and FG vehicles.</li><li>Supervise storage conditions of raw materials/products and promptly report abnormalities.</li><li>Ensure hygiene &amp; sanitation of QA Lab, plants, and FG vehicles.</li><li>Prepare and maintain QA reports and daily records.</li><li>Perform any other duty assigned by QA Officer/Manager.</li></ul>About Us: We are a leading food processing company committed to delivering safe, high-quality products. Our Quality Assurance team plays a key role in ensuring compliance with industry standards and customer satisfaction.Why Join Us?<ul><li>Market-competitive salary and benefits</li><li>Opportunities for career growth in Quality Assurance</li><li>Professional work environment focused on learning and development</li><li>Exposure to modern QA practices and food safety standards</li></ul>Note: Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

QA Supervisor

Explore 1008+ Senior manager quality assurance in Lahore this September. Find roles across top companies and apply now to boost your career.