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quality assurance engineer Jobs in Lahore

quality assurance engineer

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process quality engineer (pqe) Jobs in Lahore

process quality engineer (pqe)

senior manager quality assurance

Abacus Outsourcing

Job SummaryThe Assistant Manager &ndash; Quality Assurance is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role supports the QA Manager in driving quality standards, compliance, agent performance improvement, and client satisfaction through data-driven insights and coaching initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</li><li>Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</li><li>Identify gaps in quality performance and recommend corrective actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistent evaluation standards.</li><li>Conduct calibration sessions with QA, Operations, and Training teams.</li><li>Provide structured feedback and coaching plans to improve agent performance.</li><li>Prepare and share daily, weekly, and monthly quality performance reports.</li><li>Analyze trends, root causes, and quality metrics to drive continuous improvement.</li><li>Present insights and action plans to management and stakeholders.</li><li>Assist in client audits, quality reviews, and business reviews.</li><li>Address quality-related escalations in collaboration with operations teams.</li><li>Ensure client expectations and quality benchmarks are consistently met.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li></ul>Experience<ul><li>3&ndash;5 years of experience in BPO/Contact Center Quality Assurance.</li><li>At least 1&ndash;2 years in a senior QA, Team Lead, or Assistant Manager role.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager Quality Resource - BPO

Pharmaceutical Lahore

Job Description: Novamed Group of Companies is looking for a competent and experienced Assistant Manager &ndash; Quality Assurance to join its pharmaceutical manufacturing operations. The ideal candidate will ensure compliance with GMP, regulatory requirements, and internal quality systems to maintain product quality and patient safety.Key Responsibilities:<ul><li>Ensure implementation and compliance with GMP and quality standards</li><li>Review and approve SOPs, BMRs, BPRs, and quality-related documents</li><li>Monitor in-process controls and finished product quality</li><li>Handle deviations, CAPAs, change controls, and risk assessments</li><li>Support internal audits, regulatory inspections, and customer audits</li><li>Coordinate with Production, QC, and Warehouse for quality compliance</li><li>Ensure proper documentation, record retention, and data integrity</li><li>Participate in continuous improvement initiatives</li></ul>Qualification:<ul><li>Pharm-D or BS Chemistry</li></ul>Experience:<ul><li>5 to 7 years Relevant experience in Quality Assurance within a pharmaceutical manufacturing setup preferred</li></ul>Skills Required:<ul><li>Strong knowledge of GMP and quality systems</li><li>Excellent documentation and analytical skills</li><li>Good communication and team coordination abilities</li><li>Attention to detail and problem-solving skills</li></ul>How to Apply: Interested candidates may send their updated CV to hr@novamed.com.pk Kindly mention &ldquo;Assistant Manager &ndash; Quality Assurance&rdquo; in the subject line.Job Type: Full-timeApplication Question(s):<ul><li>Please mention your current monthly salary.</li><li>What is your expected monthly salary for this position?</li><li>How many years of relevant work experience do you have in related field?</li><li>Where are you currently residing (city and area)?</li><li>If selected, how soon can you join?</li></ul>Work Location: In person

Assistant Manager – Quality Assurance

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel /BPO/Call Center)

Quality Assurance Executive (Travel/BPO/Call Center)

PakWheels

<div>As a Quality Assurance Executive at PakWheels.com, you&rsquo;ll play a crucial role in upholding our high standards of customer service by ensuring every call reflects our commitment to excellence. You will collaborate closely with the Customer Support team, using your keen attention to detail to identify areas for improvement and drive continuous enhancement of customer interactions. This role requires strong analytical skills, a passion for quality, and a proactive approach to coaching and development within a dynamic, fast-paced environment.
Responsibilities:
<ul><li>Monitor and evaluate recorded calls to assess adherence to scripts, product knowledge, and customer satisfaction.</li>
<li>Provide constructive and actionable feedback to agents, highlighting both strengths and areas for improvement.</li>
<li>Develop and maintain call center quality standards, guidelines, and audit processes.</li>
<li>Conduct regular performance audits to identify trends and areas for development within the support team.</li>
<li>Analyze key call metrics such as average handle time, first call resolution rates, and customer satisfaction scores to drive continuous improvement.</li>
<li>Design and deliver targeted training and coaching sessions to help agents enhance their skills and performance.</li>
<li>Collaborate with management to identify and implement strategies to improve overall call center quality and customer service delivery.</li>
</ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in a relevant field.</li>
<li>Proven experience in a call center quality assurance role is preferred.</li>
<li>Certification in customer service or quality assurance is a plus.</li>
<li>Strong listening skills with the ability to attentively analyze and evaluate recorded calls.</li>
<li>Effective communication and coaching skills for providing actionable feedback to agents.</li>
<li>Solid understanding of customer service best practices, particularly within a call center environment.</li>
</ul>
At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.</div>

Quality Assurance Executive (Call Center)

BizScale

We are looking for a detail-oriented Quality Assurance Executive to monitor, evaluate, and improve the quality of customer interactions within our BPO operations. The ideal candidate will ensure service standards are met, provide actionable feedback, and support continuous improvement initiatives.Key Responsibilities<ul><li>Monitor and evaluate customer interactions (calls, chats, emails) to ensure compliance with company quality standards</li><li>Provide constructive feedback and coaching to agents to improve performance</li><li>Identify trends, gaps, and areas for improvement in service delivery</li><li>Prepare and maintain quality reports and scorecards</li><li>Collaborate with operations and training teams to improve processes</li><li>Ensure adherence to company policies, procedures, and customer service guidelines</li><li>Participate in calibration sessions and quality meetings</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent experience preferred</li><li>Minimum 1&ndash;2 years of experience in a BPO Quality Assurance role</li><li>Strong understanding of customer service quality metrics</li><li>Excellent communication and analytical skills</li><li>Ability to provide fair and objective evaluations</li><li>Proficient in MS Office (Excel, Word, PowerPoint)</li><li>Attention to detail and ability to work independently</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience as a QA in BPO international campaign?</li><li>Have you done QA calls &amp; audit training?</li><li>How many years of experience do you have in QA?</li><li>Rate your English language? Out of 10?</li><li>Are you comfortable to work in night sift(7pm - 4am)?</li><li>Are you with the salary bracket of 60,000 - 90,000?</li><li>What is your current/last salary?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Assurance Executive (BPO)

adidas

<div>
 
 Purpose
 
 
 
 A key player in Sourcing in driving Sourcing&rsquo;s vision to be the Most Agile, Most Competitive, Most Digitalized &amp; Cleanest Supply Base in the industry. Position Quality as independent assurance organization (4 eyes principle) to secure top-class quality where it matters the most. Function as &ldquo;business consultant&rdquo;, the single point of contact to product teams (creation and manufacturing) on product integrity inquiries. Single contact point of Liaison Office (LO) teams and suppliers to implement a right-the-first-time culture and execution of quality assurance procedures within the assigned operations areas.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Work cross-divisionally and cross-functionally with respective counterparts to implement one aligned adidas quality direction.
 </li>
 <li>
 Ensure quality performance targets are achieved and objectives accomplished.
 </li>
 <li>
 Build and maintain strong relationship with internal and external stakeholders and business partners.
 </li>
 <li>
 Manage all Product Integrity related activities. Single point of contact to product teams (creation and manufacturing) and cross-functional counterparts on product integrity inquiries.
 </li>
 <li>
 Secure the right testing execution and validation on laboratory and perception testing as per product intended use, performed at Tier 1 (T1), Tier 2 (T2) or 3rd parties.
 </li>
 <li>
 Monitor product integrity, including A-01, CMA risky articles, buy-ready compliance, flag any potential risk on and escalate non-compliance.
 </li>
 <li>
 Track warehouse claims and defective returns to coordinate analysis in collaboration with LO Operational Management and Claim Management Team. Ensure that root cause is identified, corrective action plans are established and executed.
 </li>
 <li>
 Upskill LO and supplier teams on Quality documentation and manage implementation of related quality policies, manuals, and standards.
 </li>
 <li>
 Manage and conduct factory audits, within assigned operations areas through consistent application of available evaluation tools. Ensure factory audits are conducted on production and testing processes; quality management systems to verify the performance level.
 </li>
 <li>
 Onboarding of new suppliers to enable supplier teams to manage daily quality activities independently according to adidas quality standards.
 </li>
 <li>
 Certification of T1 AQL inspectors, in collaboration with T1 Quality and LO Manufacturing teams
 </li>
 <li>
 Implementation of 3rd party inspection programs at T1
 </li>
 <li>
 Support quality related projects, trials, and initiatives at T1 and T2 suppliers
 </li>
 <li>
 Role model leadership to foster a culture of Diversity Equity &amp; Inclusion that strives for an inclusive workplace.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global Sourcing
 </li>
 <li>
 Headquarter (HQ) laboratory &ndash; factory laboratories
 </li>
 <li>
 Global Operations: Product Operations
 </li>
 <li>
 Global Legal: Global Social and Environmental Affairs / Government Affairs
 </li>
 <li>
 Sourcing suppliers
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Have a wide experience of quality management concepts in APPAREL manufacturing industry
 </li>
 <li>
 Strong presentation, negotiation, influencing, people and communication skills
 </li>
 <li>
 Fluent in English (written and spoken)
 </li>
 <li>
 Strong Microsoft office Skills
 </li>
 <li>
 Strong leadership skills and ability to work with multidimensional teams
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in engineering/materials or related areas
 </li>
 <li>
 Minimum 7+ years of experience of which ideally 5 years were in quality concepts and managerial position
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Manager, Quality (LO Pak)

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