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HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Manager (Quality Assurance) Locations: LahoreSalary Range: PKR 120,000We are looking for a dynamic and experienced professional to join our team as a Manager &ndash;Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years of education in Electrical, Electronics, Telecom or a related field</li><li>5&ndash;7 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilitie</li></ul>Job Type: Full-timePay: Rs120,000.00 per monthWork Location: In person

Manager (Quality Assurance)

Virikson Travel

Job description:Position Overview: The Quality Assurance (QA) Executive will be responsible for ensuring that the travel agency's services and processes meet high-quality standards and deliver exceptional customer satisfaction. This role involves developing and implementing quality assurance policies, monitoring service quality, and coordinating with various departments to drive continuous improvement.<ul><li>Key Responsibilities:</li><li>Chat and Call Verification:</li><li>Ensure the quality of chat and calls and also verify chats and calls with UK customers.</li><li>Quality Assurance Development:</li><li>Develop, implement, and maintain quality assurance policies and procedures for travel services.</li><li>Ensure that quality standards are aligned with industry best practices and regulatory requirements.</li><li>Service Monitoring and Evaluation:</li><li>Conduct regular audits and evaluations of travel services, including booking processes, customer service interactions, and travel arrangements.</li><li>Analyze customer feedback, complaints, and service metrics to identify areas for improvement.</li><li>Team Collaboration:</li><li>Work closely with operations, customer service, and other departments to ensure seamless quality assurance processes.</li><li>Provide training and support to staff on quality standards and procedures.</li><li>Problem Resolution:</li><li>Address and resolve quality issues and discrepancies promptly and effectively.</li><li>Implement corrective actions and preventive measures to address recurring problems.</li><li>Continuous Improvement:</li><li>Identify opportunities for process improvements and implement initiatives to enhance service quality and operational efficiency.</li><li>Stay updated on industry trends and incorporate best practices into quality assurance processes.</li><li>Compliance and Reporting:</li><li>Ensure compliance with travel industry regulations and standards.</li><li>Prepare and present regular reports on quality metrics, performance, and improvement initiatives to senior management.</li><li>Customer Experience Enhancement:</li><li>Monitor customer satisfaction and work to enhance the overall travel experience.</li><li>Develop strategies to address customer feedback and improve service delivery.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Travel and Tourism, or a related field.</li><li>Proven experience in quality assurance, preferably within the travel or hospitality industry.</li><li>Strong understanding of travel industry standards and regulations.</li><li>Excellent analytical, problem-solving, and organizational skills.</li><li>Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.</li><li>Proficiency in quality management software and tools.</li><li>Detail-oriented with a commitment to maintaining high standards of service quality.</li></ul>Preferred Qualifications:<ul><li>Certification in Quality Management or related fields (e.g., Six Sigma, ISO).</li><li>Experience with travel booking systems and customer relationship management (CRM) tools.</li><li>Multilingual abilities are a plus.</li></ul>Work Environment:<ul><li>Office-based role with occasional travel to various locations as needed.</li><li>Fast-paced environment with a focus on customer service excellence and operational efficiency.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Quality Assurance Executive (Travel/BPO/Call Center)

Job Opportunity &mdash; Supervisor (Quality Assurance) Locations: LahoreSalary Range: PKR 55,000We are looking for a dynamic and experienced professional to join our team as a Supervisor &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum DAE Qualification in Electrical, Electronics, Telecom or related field</li><li>1&ndash;2 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li><li>Strong technical knowledge of FTTH (fiber splicing, OLT/ONT, troubleshooting)</li><li>Excellent leadership, communication, and problem-solving abilities</li></ul>Job Type: Full-timePay: Rs55,000.00 per monthWork Location: In person

Supervisor (Quality Assurance)

Job Opportunity &mdash; Executive (Quality Assurance) Locations: LahoreSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

adidas

<div>
 
 Purpose
 
 
 
 A key player in Sourcing in driving Sourcing&rsquo;s vision to be the Most Agile, Most Competitive, Most Digitalized &amp; Cleanest Supply Base in the industry. Position Quality as independent assurance organization (4 eyes principle) to secure top-class quality where it matters the most. Function as &ldquo;business consultant&rdquo;, the single point of contact to product teams (creation and manufacturing) on product integrity inquiries. Single contact point of Liaison Office (LO) teams and suppliers to implement a right-the-first-time culture and execution of quality assurance procedures within the assigned operations areas.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Work cross-divisionally and cross-functionally with respective counterparts to implement one aligned adidas quality direction.
 </li>
 <li>
 Ensure quality performance targets are achieved and objectives accomplished.
 </li>
 <li>
 Build and maintain strong relationship with internal and external stakeholders and business partners.
 </li>
 <li>
 Manage all Product Integrity related activities. Single point of contact to product teams (creation and manufacturing) and cross-functional counterparts on product integrity inquiries.
 </li>
 <li>
 Secure the right testing execution and validation on laboratory and perception testing as per product intended use, performed at Tier 1 (T1), Tier 2 (T2) or 3rd parties.
 </li>
 <li>
 Monitor product integrity, including A-01, CMA risky articles, buy-ready compliance, flag any potential risk on and escalate non-compliance.
 </li>
 <li>
 Track warehouse claims and defective returns to coordinate analysis in collaboration with LO Operational Management and Claim Management Team. Ensure that root cause is identified, corrective action plans are established and executed.
 </li>
 <li>
 Upskill LO and supplier teams on Quality documentation and manage implementation of related quality policies, manuals, and standards.
 </li>
 <li>
 Manage and conduct factory audits, within assigned operations areas through consistent application of available evaluation tools. Ensure factory audits are conducted on production and testing processes; quality management systems to verify the performance level.
 </li>
 <li>
 Onboarding of new suppliers to enable supplier teams to manage daily quality activities independently according to adidas quality standards.
 </li>
 <li>
 Certification of T1 AQL inspectors, in collaboration with T1 Quality and LO Manufacturing teams
 </li>
 <li>
 Implementation of 3rd party inspection programs at T1
 </li>
 <li>
 Support quality related projects, trials, and initiatives at T1 and T2 suppliers
 </li>
 <li>
 Role model leadership to foster a culture of Diversity Equity &amp; Inclusion that strives for an inclusive workplace.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global Sourcing
 </li>
 <li>
 Headquarter (HQ) laboratory &ndash; factory laboratories
 </li>
 <li>
 Global Operations: Product Operations
 </li>
 <li>
 Global Legal: Global Social and Environmental Affairs / Government Affairs
 </li>
 <li>
 Sourcing suppliers
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Have a wide experience of quality management concepts in APPAREL manufacturing industry
 </li>
 <li>
 Strong presentation, negotiation, influencing, people and communication skills
 </li>
 <li>
 Fluent in English (written and spoken)
 </li>
 <li>
 Strong Microsoft office Skills
 </li>
 <li>
 Strong leadership skills and ability to work with multidimensional teams
 
 
 </li>
 </ul>
 
 Requisite Education And Experience / Minimum Qualifications
 
 
 
 <ul>
 <li>
 University degree in engineering/materials or related areas
 </li>
 <li>
 Minimum 7+ years of experience of which ideally 5 years were in quality concepts and managerial position
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Senior Manager, Quality (LO Pak)

Abacus Outsourcing

Abacus is seeking a highly organized and performance-focused Assistant Manager &ndash; Customer Services to support the effective delivery of call center and back-office operations. The successful candidate will assist in managing operational performance, ensuring service excellence, and maintaining strong client and team relationships.Key Responsibilities<ul><li>Support the management of daily BPO operations across inbound, outbound, customer service, and back-office projects.</li><li>Monitor operational performance to ensure KPIs, SLAs, and quality standards are consistently achieved.</li><li>Provide operational guidance, coaching, and performance feedback to team leaders and agents.</li><li>Collaborate with Quality Assurance and Training teams to identify development needs and implement improvement initiatives.</li><li>Analyze performance metrics and prepare structured reports for senior management review.</li><li>Address client and operational escalations in a timely and professional manner.</li><li>Assist in driving process improvements to enhance efficiency, service quality, and customer satisfaction.</li><li>Ensure strict adherence to company policies, regulatory requirements, and industry best practices.</li><li>Support workforce management activities, including scheduling, attendance monitoring, and resource planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related discipline (Required).</li><li>4&ndash;6 years of experience in BPO or call center operations.</li><li>Minimum 2 years of experience in a supervisory or assistant managerial role.</li><li>Strong knowledge of BPO operational workflows, KPIs, SLAs, and quality assurance frameworks.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to operate effectively in a fast-paced and performance-driven environment.</li><li>Proficiency in MS Office, CRM platforms, and performance reporting tools.</li></ul>Experience Required<ul><li>Managing BPO / Call Center Operations: Minimum 2 years (Required)</li></ul>Work Location: In-person &ndash; LahoreJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Assistant Manager- Contact center Operations

Zameen Media Pvt. Ltd.

<div>Job Title: (SLT) Senior Lab Technician &ndash; Civil Construction
Department: Quality Control / Civil Engineering
Location: Lahore
Reporting To: QA/QC Manager
Employment Type: Permanent 

JOB SUMMARY:
The Senior Lab Technician is responsible for conducting and supervising laboratory tests on civil construction materials to ensure compliance with project specifications, safety standards, and national/international codes. The role includes managing laboratory operations, mentoring junior technicians, coordinating with site engineers, and preparing accurate reports. The Senior Lab Technician plays a critical role in maintaining high-quality standards in all civil construction activities.
KEY RESPONSIBILITIES:
Laboratory Testing:
<ul><li>Conduct comprehensive testing of civil construction materials including concrete, cement, aggregates, soil, asphalt, water, and other related materials.</li><li>
Ensure testing is carried out according to ASTM, ACI, BS, IS, or other applicable standards.</li><li>
Maintain testing accuracy and reliability to support quality control and decision-making.</li></ul>
Supervision and Mentorship:
<ul><li>Supervise junior lab technicians and provide guidance on testing procedures and documentation.</li><li>
Train and mentor lab staff on proper handling of materials and equipment.</li></ul>
Equipment Management:
<ul><li>Operate, maintain, and calibrate all laboratory equipment according to standards.</li><li>
Ensure timely repair and preventive maintenance of lab instruments.</li><li>
Maintain inventory of laboratory equipment, tools, and consumables.</li></ul>
Quality Assurance &amp; Compliance:
<ul><li>Review test results and report findings to QA/QC engineers and project management.</li><li>
Ensure all activities comply with project specifications, legal requirements, and safety regulations.</li><li>
Identify non-conformances and recommend corrective actions.</li></ul>
Reporting and Documentation:
<ul><li>Prepare daily, weekly, and monthly lab reports with detailed observations and results.</li><li>
Maintain proper records of all tests, samples, certificates, and calibration logs.</li><li>
Provide data analysis and interpretation to support decision-making on site.</li></ul>
Site Coordination:
<ul><li>Assist site engineers during inspections, material approvals.</li><li>
Conduct field visits to supervise sampling and testing on-site.</li><li>
Collaborate with project teams to resolve quality-related issues.</li></ul>
Safety and Compliance:
<ul><li>Follow safety protocols strictly in the lab and on-site.</li><li>
Ensure safe handling, storage, and disposal of construction materials and chemicals.</li><li>
Conduct safety briefings and ensure compliance with OH&amp;S regulations.</li></ul>
QUALIFICATIONS &amp; SKILLS: -
<ul><li>Diploma or Bachelor's degree in Civil Engineering, Material Testing, or related field.
</li><li>Minimum [10-15] years of experience as a Lab Technician in civil construction projects.</li><li>
In-depth knowledge of material testing procedures for concrete, cement, soil, aggregates.</li><li>
Experience with laboratory equipment, calibration, and troubleshooting.</li><li>
Ability to read and interpret technical drawings, specifications, and standards.</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication, coordination, and reporting skills.</li><li>
Attention to detail and ability to maintain accurate records.</li><li>
Strong organizational and time management skills.</li></ul>
COMPETENCIES &amp; PERSONAL ATTRIBUTES: -
<ul><li>Leadership: Ability to supervise and mentor junior technicians.</li><li>
Accuracy: Ensures precise testing and reliable reporting.</li><li>
Initiative: Proactively identifies issues and suggests improvements.</li><li>
Teamwork: Works collaboratively with engineers, contractors, and site staff.</li><li>
Integrity: Maintains ethical standards in reporting and compliance.</li></ul>
WORKING CONDITIONS: -
<ul><li>Primarily on-site at construction projects.</li><li>
Exposure to construction environments, heavy materials, and laboratory equipment.</li><li>
Requires wearing appropriate PPE and adherence to safety protocols.</li><li>
Occasional travel between project sites may be required.</li></ul></div>

Senior Lab Technician-Civil Construction

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