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senior quality assurance specialist

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>IT Application Support Specialist</b></h4></div><div>
Posted On: Monday, March 9th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose:</b></p><p>
Responsible for providing day-to-day support for hospital applications, ensuring proper functionality, resolving user incidents, and supporting system upgrades. The role ensures operational continuity of clinical and administrative applications, contributing to efficient hospital workflows and compliance with Saudi healthcare regulations and accreditation standards.</p><p></p><ul><li><br>
 Ensure work is performed based on approved policies, processes, procedures, and instructions</li><li> Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement</li><li> Ensure day-to-day activities are properly performed in line with policies and procedures</li><li> Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner</li><li> Align IT DevOps strategies with MOH eHealth initiatives, Vision 2030 digital healthcare goals, and CBAHI/JCI accreditation requirements.</li><li> Ensure operational excellence in IT systems to enhance hospital performance, patient safety, and service availability.</li><li> Implement IT quality assurance frameworks, policies, and procedures across all IT services.</li><li> Provide first- and second-line support for hospital applications such as EMR, HIS, LIS, RIS, ERP, and patient portals.</li><li> Troubleshoot and resolve routine application incidents in coordination with IT support teams.</li><li> Log, monitor, and update service requests and incidents using an ITSM (IT Service Management) tool.</li><li> Assist hospital staff (clinical and administrative) in system usage and application-related queries.</li><li> Participate in user training sessions and provide hands-on support during go-live periods and new releases.</li><li> Create and maintain basic user guides and support documentation.</li><li> Monitor system status and escalate unresolved complex issues to senior specialists or external vendors.</li><li> Conduct initial diagnostics and document detailed issue descriptions for escalation purposes.</li><li> Assist in regular health checks and testing of hospital applications after upgrades or patches.</li><li> Participate in user acceptance testing (UAT) during software updates or new module deployments.</li><li> Report bugs and anomalies encountered during testing to senior staff or developers.</li><li> Help validate system changes in testing and production environments.</li><li> Maintain accurate documentation of resolved issues, troubleshooting procedures, and user feedback.</li><li> Assist in generating basic reports related to application performance and support KPIs.</li></ul></div></div><p></p><div><div><br>
Requirements</div><div><p>
2&ndash;4 years of experience in IT applications support, preferably within a hospital or healthcare setting.</p><p>
Basic understanding of hospital operations, clinical workflows, and healthcare information systems (HIS, EMR, ERP).</p><p>
Familiarity with MOH, CBAHI, and JCI standards applicable to IT services.</p>
Exposure to IT Service Management systems is preferred.<p>
Bachelor&rsquo;s degree in Computer Science, Information Technology.</p></div></div><div><p>
Languages</p></div></div><p></p>

IT Application Support Specialist

Yousef Al-Rajhi Group

<h2><strong>Quality Assurance Manager – Coffee / Specialty Coffee</strong></h2><p>📍 <strong>Location:</strong> Riyadh, Saudi Arabia<br /> </p><p>We are seeking a highly experienced <strong>Quality Assurance Manager</strong> to oversee and maintain the highest standards of product quality, food safety, and operational compliance across a leading <strong>specialty coffee retail operation</strong>.</p><p>The ideal candidate will have a strong background in <strong>quality assurance within the coffee, food &amp; beverage, or specialty coffee industry</strong>, ensuring consistent product quality, compliance with food safety regulations, and adherence to brand standards across multiple locations.<br /> </p><h3><strong>Key Responsibilities</strong></h3><p>Develop, implement, and maintain <strong>quality assurance policies, procedures, and standards</strong> across all café locations.</p><p>Ensure consistent <strong>coffee quality, beverage preparation standards, and product presentation</strong> in line with specialty coffee best practices.</p><p>Conduct regular <strong>quality audits and inspections</strong> across outlets to ensure compliance with operational and food safety standards.</p><p>Monitor adherence to <strong>health, hygiene, and food safety regulations</strong> in all locations.</p><p>Identify quality issues and implement <strong>corrective and preventive actions</strong> to maintain high standards.</p><p>Work closely with operations teams to ensure <strong>consistent product quality and customer experience</strong>.</p><p>Provide training and guidance to store teams on <strong>quality standards, beverage preparation, and hygiene protocols</strong>.</p><p>Collaborate with procurement and supply chain teams to ensure <strong>quality of raw materials and ingredients</strong>.</p><p>Prepare quality reports and present <strong>performance insights and improvement plans</strong> to senior management.<br /> </p><h3><strong>Requirements</strong></h3><p>Bachelor’s degree in <strong>Food Science, Quality Management, Hospitality, or a related field</strong>.</p><p><strong>5+ years of experience in Quality Assurance</strong> within <strong>coffee, specialty coffee, café chains, or the F&amp;B industry</strong>.</p><p>Strong knowledge of <strong>food safety standards, quality control procedures, and regulatory compliance</strong>.</p><p>Experience conducting <strong>quality audits across multiple outlets</strong>.</p><p>Excellent analytical, problem-solving, and attention-to-detail skills.</p><p>Strong communication and training abilities to support operational teams.<br /> </p><h3><strong>Key Skills</strong></h3><p>Quality Assurance &amp; Quality Control</p><p>Food Safety &amp; Hygiene Compliance</p><p>Coffee &amp; Beverage Quality Standards</p><p>Audit &amp; Compliance Management</p><p>Process Improvement &amp; Training</p>

Quality Assurance Manager - Coffee / Specialty Coffee

Green Start Management Consultancy

<div>
 <p>
  🚀
  <strong>
   Green Start Hiring | IT Services Sales Manager / Senior Sales Manager
  </strong>
 </p>
 <p>
  📍
  <strong>
   Location: Saudi Arabia | GCC Markets
  </strong>
 </p>
 <p>
  <strong>
   Candidate should be able to speak Arabic
  </strong>
 </p>
 <p>
  🌍
  <strong>
   Hiring for a Leading MNC IT Services Company
  </strong>
 </p>
 <p>
  We are looking for
  <strong>
   result-driven Sales Professionals
  </strong>
  with strong experience in the
  <strong>
   GCC market
  </strong>
  , bringing expertise in both
  <strong>
   hunting and account management
  </strong>
  , with a focus on
  <strong>
   IT Services &amp; Quality Assurance (QA) Services sales
  </strong>
  .
 </p>
 <p>
  🔑
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  ✔ Drive
  <strong>
   new business (hunting)
  </strong>
  across GCC countries
 </p>
 <p>
  ✔ Manage and expand
  <strong>
   existing enterprise accounts (account management/farming)
  </strong>
 </p>
 <p>
  ✔ Sell
  <strong>
   IT Services &ndash; Digital, Cloud, Data, Cybersecurity, Managed Services &amp; Quality Assurance (QA/Testing Services)
  </strong>
 </p>
 <p>
  ✔ Build strong
  <strong>
   CXO-level relationships
  </strong>
 </p>
 <p>
  ✔ Own
  <strong>
   end-to-end sales cycle
  </strong>
  &ndash; lead generation to deal closure
 </p>
 <p>
  ✔ Collaborate with delivery teams for
  <strong>
   solution positioning &amp; deal success
  </strong>
 </p>
 <p>
  🎯
  <strong>
   Ideal Profile:
  </strong>
 </p>
 <p>
  ✔ Proven experience in
  <strong>
   IT Services Sales in GCC (Dubai-based preferred)
  </strong>
 </p>
 <p>
  ✔ Strong track record in
  <strong>
   new logo acquisition + account growth
  </strong>
 </p>
 <p>
  ✔ Experience in selling
  <strong>
   QA / Testing Services along with IT services
  </strong>
 </p>
 <p>
  ✔ Exposure to
  <strong>
   enterprise &amp; large deals
  </strong>
 </p>
 <p>
  ✔ Strong
  <strong>
   negotiation, presentation &amp; stakeholder management skills
  </strong>
 </p>
 <p>
  ✔ Ability to thrive in a
  <strong>
   target-driven environment
  </strong>
 </p>
 <p>
  💼
  <strong>
   Why Apply?
  </strong>
 </p>
 <p>
  ✨ Opportunity with a
  <strong>
   top-tier MNC IT Services organization
  </strong>
 </p>
 <p>
  ✨ Exposure to
  <strong>
   global clients &amp; large-scale deals
  </strong>
 </p>
 <p>
  ✨ Attractive incentives + high growth career path
 </p>
 <p>
  📩 Share your profile at
  <strong>
   greenstart-hr@greenstartjobs.com
  </strong>
  or DM directly
 </p>
</div>


Information Technology Sales Manager

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
   Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Representative – Administrative

Bidfood Middle East

<div>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 The Operations Manager for the seafood category is responsible for overseeing the end-to-end operations of the seafood supply chain, ensuring efficient procurement, quality assurance, inventory management, and distribution. This role involves aligning operational processes with business objectives to drive profitability, customer satisfaction, and market growth in the seafood segment.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Operational Strategy and Planning:
  </li>
  <ul>
   <li>
    Develop and implement operational strategies to optimize the seafood category's performance.
   </li>
   <li>
    Align category goals with organizational objectives and market demands.
   </li>
  </ul>
  <li>
   Supply Chain Management:
  </li>
  <ul>
   <li>
    Oversee sourcing, procurement, and logistics to ensure consistent and high-quality seafood supply.
   </li>
   <li>
    Manage supplier relationships to secure competitive pricing and reliable delivery schedules.
   </li>
  </ul>
  <li>
   Inventory and Distribution:
  </li>
  <ul>
   <li>
    Monitor inventory levels to maintain optimal stock, minimize waste, and meet customer demands.
   </li>
   <li>
    Collaborate with the logistics team to ensure timely and efficient delivery.
   </li>
  </ul>
  <li>
   Quality Assurance and Compliance:
  </li>
  <ul>
   <li>
    Ensure all seafood products meet quality standards and regulatory requirements.
   </li>
   <li>
    Implement best practices for handling, storage, and distribution to maintain freshness and safety.
   </li>
  </ul>
  <li>
   Team Leadership and Development:
  </li>
  <ul>
   <li>
    Lead and manage a cross-functional team, including procurement, logistics, and warehouse staff.
   </li>
   <li>
    Provide training and development opportunities to enhance team capabilities.
   </li>
  </ul>
  <li>
   Customer Relationship Management:
  </li>
  <ul>
   <li>
    Work closely with sales and marketing teams to address customer needs and feedback.
   </li>
   <li>
    Build strong relationships with key accounts to drive customer satisfaction and retention.
   </li>
  </ul>
  <li>
   Performance Monitoring and Reporting:
  </li>
  <ul>
   <li>
    Track and analyze operational KPIs, including cost efficiency, delivery performance, and category profitability.
   </li>
   <li>
    Prepare and present regular reports to senior management.
   </li>
  </ul>
  <li>
   Market Trends and Adaptation:
  </li>
  <ul>
   <li>
    Stay updated on seafood industry trends, market conditions, and competitor activities.
   </li>
   <li>
    Adjust operational strategies to address changing market dynamics.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business administration, Supply Chain Management, or a related field.
  </li>
  <li>
   Minimum 7-10 years of experience in operations management, preferably within the seafood or foodservice industry.
  </li>
  <li>
   Proven track record in supply chain optimization and team leadership.
  </li>
  <li>
   Knowledge of HORECA (Hotel, Restaurant, and Catering) industry dynamics is an advantage.
  </li>
  <li>
   Certifications in supply chain management or operations (e.g., CSCP, PMP) are preferred.
  </li>
 </ul>
</div>


Operations Manager - Food Service/Seafood

<div><div><div><div><h4 class="jobSectionHeader"><b>Senior Auditor</b><p>Full Time</p></h4></div><div>
Posted On: Tuesday, March 17th, 2026</div></div></div><div><div>
Description</div><div><p><b>
Job Purpose </b>independently planning, executing, and completing internal audit assignments to provide objective assurance on the effectiveness of governance, risk management, and internal control processes. The role supports the organization in identifying risks, ensuring compliance with applicable laws, regulations, and policies, and recommending improvements to enhance operational efficiency, financial integrity, and overall organizational performance.</p><br>
<p></p>
Organizational Accountabilities:<ul><li>
Supporting the organization&rsquo;s governance and risk management framework through high-quality audit activities</li><li>
Ensuring audits are conducted in accordance with approved audit plans, internal audit methodologies, and professional standards</li><li>
Maintaining independence, objectivity, and confidentiality in all audit work</li><li>
Promoting a culture of compliance, accountability, and continuous improvement</li></ul>
Providing reliable assurance and value-added recommendations to management<p></p><p><br>
Functional Accountabilities:</p><ul><li>
Audit Planning &amp; Execution</li></ul><ul><li>
Plan and execute financial, operational, compliance, and risk-based audits</li><li>
Develop audit programs, objectives, scope, and testing procedures</li><li>
Perform audit fieldwork, including walkthroughs, control testing, and substantive testing</li><li>
Ensure audit working papers are complete, accurate, and appropriately documented</li></ul><ul><li>
Risk &amp; Control Assessment</li></ul><ul><li>
Identify key risks and assess the adequacy and effectiveness of internal controls</li><li>
Evaluate compliance with internal policies, procedures, laws, and regulations</li><li>
Analyse processes to identify inefficiencies, control gaps, and improvement opportunities</li></ul><ul><li>
Reporting &amp; Communication</li></ul><ul><li>
Prepare clear, concise, and timely audit reports outlining findings, root causes, risks, and recommendations</li><li>
Communicate audit results effectively with auditees and management</li><ul><li>
Support management in developing practical and sustainable corrective action plans</li></ul><ul><li>
Follow-Up &amp; Monitoring</li></ul><ul><li>
Track implementation of agreed audit recommendations</li><li>
Perform follow-up reviews to verify corrective actions have been effectively implemented</li><li>
Escalate overdue or high-risk issues as appropriate</li></ul><ul><li>
Advisory &amp; Special Assignments</li></ul><ul><li>
Provide advisory support on internal controls, risk management, and process improvements</li><li>
Participate in special audits, investigations, or management-requested reviews</li></ul>
Support continuous improvement of audit methodologies, tools, and practices</ul><p></p><p><br>
Key Internal Stakeholders</p><p>
Finance, IT, Clinical, Operations Departments</p><p>
Compliance, Risk Management, and Quality Teams</p><p>
Department Heads</p>
All staff<p></p><p><br>
Key External Stakeholders</p><ul><li>
External Auditors</li><li>
Regulatory Bodies (e.g., MOH, ZATCA)</li></ul>
Accreditation Agencies (e.g., CBAHI)</div></div><p></p><div><div><br>
Requirements</div><p></p><div><p><b><br>
Job Qualifications and Requirements</b></p><p></p><p><b><br>
Knowledge and Experience</b></p><ul><li>
5 years of auditing experience, preferably within a healthcare or hospital environment.</li><li>
Strong understanding of hospital operations and healthcare regulations in Saudi Arabia.</li><li>
Familiarity with Saudi healthcare compliance standards and accreditation requirements (e.g., CBAHI).</li><li>
Expertise in internal auditing standards (e.g., IIA standards), risk management, and internal control frameworks.</li><li>
Knowledge of financial and operational auditing principles.</li><li>
Experience in using auditing software and data analytics tools is advantageous.</li><li>
Prior experience working with regulatory bodies in Saudi Arabia is preferred.</li></ul>
Proven track record of conducting audits in compliance with local and international standards<p></p><p><br>
Education and Certifications:</p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or related field (required)</li><li>
Certified Internal Auditor (CIA)- (required)</li><li>
Certified Public Accountant (CPA) / SOCPA</li><li>
Certified Information Systems Auditor (CISA) &ndash; advantage</li></ul>
Certified Fraud Examiner (CFE) &ndash; advantage<p>
Skills :</p><p>
Strong analytical and critical thinking abilities.</p><p>
Excellent communication and report-writing skills.</p></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Healthcare</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
5 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Senior</div></div></div></div><div></div><div><div><div><b>
Nationality</b><b>:</b></div><div><div>
Saudi</div></div></div></div></div></div><div><p>
Languages</p></div></div><p></p>

Senior AuditorFull Time

QualityKiosk Technologies

<div>
 <p>
  <strong>
   Senior Test Engineer &ndash; Saudi Payments (Cortex Platform)
  </strong>
 </p>
 <p>
  <strong>
   Position Title:
  </strong>
  Senior Test Engineer
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an experienced
  <strong>
   Senior Test Engineer
  </strong>
  with strong expertise in
  <strong>
   Saudi Payments systems
  </strong>
  and hands-on experience working on the
  <strong>
   Cortex platform (Emcredit/Emcrey product)
  </strong>
  . The ideal candidate will possess deep functional knowledge of
  <strong>
   SADAD, SARIE, MADA, IPI, SWIFT, and Bill Payment
  </strong>
  domains. This role requires a detail-oriented professional who can lead test cycles, ensure adherence to quality standards, manage documentation, and provide structured reporting to stakeholders.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. Testing &amp; Quality Assurance
  </strong>
 </p>
 <ul>
  <li>
   Develop, execute, and maintain
   <strong>
    functional, integration, and regression test cases
   </strong>
   for Saudi Payments modules (SADAD, SARIE, MADA, IPI, SWIFT, Bill Payments).
  </li>
  <li>
   Ensure
   <strong>
    successful test case execution
   </strong>
   following the organization&rsquo;s quality standards and procedures.
  </li>
  <li>
   Identify, log, and track defects through resolution using industry‑standard tools.
  </li>
  <li>
   Perform
   <strong>
    end-to-end testing
   </strong>
   on the Cortex platform ensuring compliant behavior across all payment channels.
  </li>
  <li>
   Validate system enhancements, configuration changes, and production fixes.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Domain Expertise:
  </strong>
 </p>
 <ul>
  <li>
   Apply deep hands-on knowledge of
   <strong>
    Saudi Payments ecosystems
   </strong>
   , including:
  </li>
  <li>
   SADAD (Bill Payments)
  </li>
  <li>
   SARIE (RTGS)
  </li>
  <li>
   MADA (Card Payments Switch)
  </li>
  <li>
   IPI (Instant Payments)
  </li>
  <li>
   SWIFT (cross-border payments)
  </li>
  <li>
   Collaborate with business and technical teams to interpret payment rules, data formats, and regulatory guidelines.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Documentation &amp; Repository Management:
  </strong>
 </p>
 <ul>
  <li>
   Maintain a structured
   <strong>
    document repository
   </strong>
   containing:
  </li>
  <li>
   Test plans
  </li>
  <li>
   Test cases and scenarios
  </li>
  <li>
   Test results and evidence
  </li>
  <li>
   Change logs and project updates
  </li>
  <li>
   Ensure traceability from requirements to test artifacts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Work Allocation &amp; Process Adherence
  </strong>
 </p>
 <ul>
  <li>
   Manage daily work allocation across assigned test activities.
  </li>
  <li>
   Ensure the team follows organizational
   <strong>
    testing processes, compliance requirements, and workplace discipline
   </strong>
   .
  </li>
  <li>
   Support continuous improvement initiatives within the QA team.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Stakeholder Communication &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Provide
   <strong>
    daily, weekly, and monthly status reports
   </strong>
   to the Test Manager and Project Manager.
  </li>
  <li>
   Highlight risks, delays, and quality concerns proactively.
  </li>
  <li>
   Participate in project meetings, walkthroughs, and defect triage discussions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
  </li>
  <li>
   <strong>
    5&ndash;8+ years
   </strong>
   of experience in software testing, preferably in financial services or payments domain.
  </li>
  <li>
   Strong hands-on experience with the
   <strong>
    Cortex platform
   </strong>
   (Emcrey).
  </li>
  <li>
   Proven expertise in
   <strong>
    Saudi Payments systems
   </strong>
   (SADAD, SARIE, MADA, IPI, SWIFT, Bill Payments).
  </li>
  <li>
   Solid understanding of transaction flows, clearing &amp; settlement processes, and ISO messaging formats.
  </li>
  <li>
   Strong analytical, problem-solving, and documentation skills.
  </li>
  <li>
   Experience with test management and defect tracking tools (e.g., JIRA, ALM, Zephyr).
  </li>
  <li>
   Ability to work independently and in cross-functional teams.
  </li>
  <li>
   Excellent communication and reporting skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Test Engineer

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