procurement engineer

civil engineer

cost control engineer

facility engineer

hse engineer

qa qc engineer

Consol Group

<p><b>Position Overview</b></p><p>We are seeking a highly skilled and experienced <b>QA/QC Engineer</b> with a strong background in civil work and fit-out construction projects. The ideal candidate will be responsible for establishing, implementing, and maintaining quality assurance and quality control systems to ensure all project activities comply with contractual requirements, industry standards, and regulatory codes.</p><p><b>Key Responsibilities</b></p><p><b>1. Quality Assurance &amp; Control</b></p><ul><li>Develop, implement, and maintain <b>Project Quality Plans (PQP)</b>, <b>Inspection &amp; Test Plans (ITP)</b>, Method Statements, and QA/QC procedures.</li><li>Ensure compliance with project specifications, drawings, and applicable standards.</li><li>Monitor construction activities to ensure adherence to approved quality processes.</li><li>Identify non-conformities and issue <b>Non-Conformance Reports (NCRs)</b>.</li><li>Lead corrective and preventive actions (CAPA) and verify their effectiveness.</li><li>Maintain comprehensive QA/QC documentation, logs, and records.</li><li>Liaise with consultants and clients for inspection approvals and NCR closures.</li></ul><p><b>2. Site Monitoring &amp; Inspection</b></p><ul><li>Conduct routine and milestone inspections for civil and fit-out works including:</li><li>Concrete works</li><li>Reinforcement and formwork</li><li>Blockwork and plastering</li><li>Backfilling and compaction</li><li>Interior finishes and fit-out activities</li><li>Verify incoming materials (concrete, steel, finishing materials, etc.) against specifications.</li><li>Ensure all inspections are carried out as per approved ITPs.</li><li>Coordinate with third-party laboratories for material testing (e.g., compressive strength, FDT, etc.).</li></ul><p><b>3. Documentation &amp; Reporting</b></p><ul><li>Prepare and submit:</li><li>Inspection Requests (INRs)</li><li>Material Inspection Requests (MIRs)</li><li>Method Statements and checklists</li><li>Maintain QA/QC records including NCR logs, inspection reports, and test results.</li><li>Generate daily, weekly, and monthly quality reports.</li><li>Support internal and external audits and ensure proper documentation control.</li></ul><p><b>4. Coordination &amp; Communication</b></p><ul><li>Work closely with project managers, engineers, subcontractors, and site teams.</li><li>Attend coordination meetings with consultants and clients.</li><li>Ensure proper sequencing of activities to avoid rework and delays.</li><li>Provide technical guidance on quality-related issues.</li><li>Promote quality awareness across the project team.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in civil engineering or related discipline.</li><li>Minimum <b>10+ years of QA/QC experience</b> in civil and fit-out construction projects.</li><li>Strong knowledge of:</li><li>Construction standards and specifications</li><li>Quality management systems (ISO 9001 preferred)</li><li>Material testing and inspection procedures</li><li>Proficient in preparing QA/QC documentation (ITPs, PQPs, Method Statements).</li><li>Excellent communication and report-writing skills.</li><li>Strong analytical and problem-solving abilities.</li><li>Detail-oriented with a proactive approach to quality improvement.</li><li>Ability to work under pressure and meet deadlines.</li><li>Must be currently in KSA or willing to relocate.</li></ul><p><b>Preferred Certifications (Optional but Advantageous)</b></p><ul><li>ISO 9001:2015 Internal/Lead Auditor</li><li>Certified QA/QC Engineer (ASQ or equivalent)</li><li>Saudi Council of Engineers (SCE) Registration</li></ul><p><b>Key Competencies</b></p><ul><li>Leadership and decision-making</li><li>Attention to detail</li><li>Risk assessment and mitigation</li><li>Team collaboration</li><li>Time management</li></ul><p>Work Location: In person</p>

QA/QC Engineer –Fit-Out Projects

SYSTRA

<div>:
<div>
SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.</div><div>
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.</div>
Context:
<p>
The QA/QC Specialist will provide quality assurance (QA) and quality control (QC) support activities on assigned functional areas of the Rail/Metro project to ensure that they are in accordance with the client&rsquo;s and contractual specifications.</p><div>
The QA/QC Specialist will report to the QA/QC Manager and will also regularly interact with representatives from a variety of functional groups, including program management, engineering and construction</div>
Missions/Main Duties:
<ul><li>To STOP the work, in the event of identifying any activity where serious breach of Health, Safety or Environmental standard is witnessed.</li><li>
To conduct audits to verify that plans &amp; procedures are being followed, and documentary evidence is produced and maintained (Desirable, non-essential)</li><li>
To coordinate with the construction staff. Plan in advance any necessary inspections and testing activities.</li><li>
In respect to the adherence to the Contractors Project Quality Assurance and Quality Control Plans &amp; Procedures by the Contractors their Sub &ndash; Contractors and their Suppliers in the first instance by closely monitoring the works.</li><li>
Maintain surveillance of DB Contractors QC Inspectors, collaborate with Inspectors.</li><li>
Site visits for visual verification of procedure adherence, feedback from NCR&rsquo;s and feedback from progress meetings and individual reporting of concerns from general workforce, Supervisors and Management.</li><li>
Ensure As-Built Quality Records are produced in respect to the ITPs.
</li><li>Surveillance of ITP content and the required compilation of records referenced within in respect to materials specifications, tolerances, standards, there certification to compliance, their traceability and their use in the realisation of the product.</li><li>
Temperatures where applicable, the timely taking of samples, their handling, curing, storage and testing.</li><li>
The existence of authorised for use ITPs at the workplace, before\during the start of works activities.
</li><li>Ensure site QA/QC compliance through on site surveillance or via QC Inspector reporting. Visual, Feedback and written reporting.</li><li>
To plan daily inspection activities and surveillances.</li></ul>
Profile/Skills:
<ul><li>Bachelor&rsquo;s degree in civil engineering with experience gained within heavy infrastructure, civil engineering, or rail &amp; metro projects.</li><li>
Knowledge of QA\QC principles tools &amp; techniques, ideally a quality qualification, or membership of a professional quality body.</li><li>
A minimum of 8 years&rsquo; experience in quality assurance and quality control on either infrastructure, civil engineering or rail projects</li><li>
Excellent English language, verbal, reading and writing skills
</li></ul>:
<div>
Systra is an equal opportunities company; this position is open to all applicants.</div></div>

QA/QC Specialist

Omrania

<div><b>Company Description</b><p><br>
Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.</p><p>
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis has long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.</p><b><br>
Job Description</b><p><br>
We are seeking an experienced QA/QC Manager &ndash; Architecture to lead and implement quality assurance and quality control processes across our architectural design projects. The role will ensure that all deliverables meet company standards, regulatory requirements, and client expectations, while driving continuous improvement in design quality and coordination.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Develop, implement, and maintain QA/QC procedures for architectural design deliverables</li><li>
Conduct design reviews at all project stages (Concept, Schematic, Detailed Design, IFC)</li><li>
Ensure compliance with local authority regulations and international design standards</li><li>
Coordinate with multidisciplinary teams (Structural, MEP, ID, etc.) to ensure design integrity</li><li>
Lead internal audits and manage quality documentation in line with ISO standards</li><li>
Identify design risks, inconsistencies, and non-conformities; propose corrective actions</li><li>
Support project teams in resolving technical and quality-related issues</li><li>
Establish and monitor quality KPIs across projects</li><li>
Provide training and guidance to architectural teams on QA/QC best practices</li><li>
Liaise with clients, consultants, and authorities on quality-related matters when required</li></ul><br>
<b>
Qualifications</b><p><b><br>
Qualifications &amp; Experience:</b></p><ul><li>
Bachelor&rsquo;s Degree in Architecture (Master&rsquo;s preferred)</li><li>
12&ndash;18 years of experience in architectural design and project delivery</li><li>
Minimum 3&ndash;5 years in a QA/QC or design review role</li><li>
Strong knowledge of Saudi and UAE building codes, authority regulations, and international standards</li><li>
Experience with large-scale and complex projects (mixed-use, commercial, hospitality, etc.)</li><li>
Proven experience in implementing QA/QC systems and procedures</li></ul><p><b>
Certifications (Preferred)</b></p><ul><li>
ISO 9001 Lead Auditor / Internal Auditor</li><li>
PMP or equivalent project management certification</li><li>
Membership in a recognized professional body (RIBA, AIA, etc.)</li></ul></div>

QA/QC Manager - Architectural Design

CCE Contracting & Construction Enterprises

<p>Key Responsibilities</p><ul><li>Develop and implement internal QA/QC audit plans and schedules.</li><li>Conduct periodic internal audits of quality management systems, processes, and project activities.</li><li>Verify compliance with approved quality plans, procedures, specifications, and contractual requirements.</li><li>Review quality records, inspection reports, test reports, material approvals, and non-conformance reports (NCRs).</li><li>Identify non-conformities, observations, and opportunities for improvement.</li><li>Prepare detailed audit reports and communicate findings to management and relevant stakeholders.</li><li>Monitor and verify the implementation and effectiveness of corrective and preventive actions.</li><li>Ensure compliance with applicable quality standards and organizational procedures.</li><li>Maintain audit records and documentation in accordance with established requirements.</li><li>Provide recommendations to enhance quality performance and continuous improvement.</li><li>Participate in management reviews and quality performance assessments as required.</li></ul><p>Minimum Qualifications</p><ul><li>Bachelor&rsquo;s Degree in Engineering, Quality Management, or a related discipline.</li><li>Certified Internal Auditor or ISO 9001 Internal Auditor/Lead Auditor certification.</li><li>Additional quality management certifications are preferred.</li></ul><p>Experience Requirements</p><ul><li>Minimum 10 years of experience in QA/QC auditing.</li><li>Proven experience auditing infrastructure and construction projects.</li><li>Experience in implementing and auditing Quality Management Systems.</li><li>Familiarity with contractor and consultant quality assurance processes.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong knowledge of Quality Management Systems (QMS) and ISO 9001 requirements.</li><li>Excellent auditing, analytical, and problem-solving skills.</li><li>Ability to prepare professional audit reports and technical documentation.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and maintain objectivity and confidentiality.</li><li>Proficiency in Microsoft Office applications and document control systems.</li></ul><p>Reporting</p><ul><li>Reports audit findings, recommendations, and compliance status to project management and relevant stakeholders.</li><li>Supports management in ensuring continual improvement and compliance with quality requirements.</li></ul><p>Application Question(s):</p><ul><li>Your current location?</li><li>Are you able to relocate?</li><li>Are you working currently?</li><li>Your current salary?</li><li>Expected salary?</li><li>Is your Iqama valid?</li><li>Notice period (when you can join?)</li></ul><p>Work Location: In person</p>

Registered Internal Auditor (QA/QC)

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p><b>
Position Summary</b></p><p>
The Handover Manager is responsible for managing the transition of major utility assets from construction and commissioning into operations. This role ensures that all handover requirements related to quality, environmental compliance, and sustainability commitments are fully met, properly evidenced, and accepted by the client and operations teams.</p><p>
Working across multi-disciplinary project teams, the Handover Manager oversees the close-out process, coordinates documentation and certifications, and ensures the receiving Operations &amp; Maintenance O&amp;M teams have the information, training, and records needed to operate assets safely, compliantly, and sustainably.</p><div></div><p><b>
Key Responsibilities</b></p><p><b>
1. Handover Planning &amp; Coordination</b></p><ul><li>
Develop and maintain the project Handover Management Plan, aligned with utilities&rsquo; standards and regulatory requirements.</li><li>
Define handover scope, milestones, and acceptance criteria for quality, environmental, and sustainability deliverables.</li><li>
Coordinate with Engineering, Construction, Commissioning, HSE, Environmental, and O&amp;M teams to align handover expectations.</li><li>
Plan and manage readiness reviews, pre-handover audits, and final acceptance activities.</li></ul><p><b>
2. Quality Assurance / Quality Control (QA/QC)</b></p><ul><li>
Ensure all QA/QC requirements are met prior to handover.</li><li>
Verify that installed assets match approved drawings, specifications, and equipment data sheets.</li><li>
Support or lead final quality and system walkdowns with client, independent certifiers, and regulators where required.</li></ul><p><b>
3. Environmental Compliance</b></p><ul><li>
Ensure all project environmental obligations and permit conditions are met and documented at handover.</li><li>
Confirm as-built environmental controls are in place and functioning.</li><li>
Coordinate final environmental inspections and audits with regulatory authorities and client representatives.</li><li>
Ensure environmental risks and residual obligations are clearly communicated to O&amp;M teams.</li></ul><p><b>
4. Sustainability &amp; ESG Deliverables</b></p><ul><li>
Verify achievement and documentation of project sustainability objectives and commitments.</li><li>
Coordinate evidence collection for sustainability certifications where applicable.</li><li>
Ensure operations teams receive sustainability-related performance baselines, models, and guidance for ongoing performance.</li><li>
Support preparation of as-built carbon and sustainability performance reports for internal and external stakeholders.</li></ul><p><b>
5. Documentation &amp; Information Management</b></p><ul><li>
Lead compilation, review, and submission of all handover documentation.</li><li>
Ensure documentation meets client, regulatory, and corporate standards, and is structured for integration into asset management systems.</li><li>
Work with document control and digital teams to ensure handover packages are complete, consistent, and traceable.</li></ul><p><b>
6. Interface with Operations &amp; Stakeholders</b></p><ul><li>
Act as primary point of contact for Operations during the handover phase, clarifying requirements and acceptance criteria.</li><li>
Organize and track training for O&amp;M staff on new systems, equipment, and environmental/sustainability obligations.</li><li>
Facilitate resolution of outstanding issues, defects, or documentation gaps that could impede asset acceptance or regulatory compliance.</li><li>
Present handover status updates, risks, and readiness assessments to project leadership and client representatives.</li></ul><div></div><p><b>
Qualifications</b></p><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s degree in Engineering (Civil, Mechanical, Electrical, Environmental), Construction Management, Environmental Science, or related discipline preferred.</li><li>
Equivalent combination of education and relevant utilities experience will be considered.</li></ul><p><b>
Experience</b></p><ul><li>
10 years of experience in utilities or infrastructure projects (electric T&amp;D, substations, pipelines, treatment plants, pumping stations, networks).</li><li>
Demonstrated experience in project close-out, commissioning, or handover roles.</li><li>
Strong background in QA/QC and environmental compliance on construction or capital projects.</li><li>
Experience with sustainability frameworks or rating systems on infrastructure or utility projects is highly desirable.</li></ul><p></p><p><b>
Knowledge, Skills &amp; Abilities</b></p><ul><li>
Strong understanding of the utilities project lifecycle from design to commissioning and handover.</li><li>
Knowledge of QA/QC practices, inspection regimes, and test requirements for utility assets and systems.</li><li>
Familiarity with environmental legislation, permitting, and monitoring requirements relevant to utilities.</li><li>
Understanding of sustainability principles and metrics in infrastructure (energy, carbon, water, materials, resilience).</li><li>
Excellent organizational and coordination skills; able to manage large volumes of documentation and multiple interfaces.</li><li>
Strong communication and stakeholder management skills, including facilitation of reviews and negotiations at handover.</li><li>
Proficiency with common project tools document management systems; experience with BIM, GIS, or EAM systems is beneficial.</li><li>
Detail-oriented, proactive, and able to work under time pressure to meet regulatory and contractual deadlines.</li></ul><p></p><p><b>
Key Performance Indicators</b></p><ul><li>
Completeness and quality of handover documentation at the agreed handover dates.</li><li>
Number and severity of open snags/defects at practical completion and final acceptance.</li><li>
Compliance with environmental permit conditions and absence of post-handover non-compliances.</li><li>
Achievement and verification of sustainability targets and certifications.</li><li>
Operations team satisfaction with the quality of handover and readiness of assets.</li></ul><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Handover Manager (Utilities Infrastructure)

Confidential

<div>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  The Projects Manager will oversee the planning, execution, and delivery of multiple residential villa construction projects, ensuring full compliance with NHC standards, timelines, and quality requirements. The role requires strong leadership, technical expertise, and proven experience managing large‑scale housing developments under the National Housing Company framework.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   1. Project Planning &amp; Coordination
  </strong>
 </p>
 <ul>
  <li>
   Develop comprehensive project plans, schedules, and resource allocation for multiple villa projects.
  </li>
  <li>
   Coordinate with consultants, contractors, subcontractors, and suppliers to ensure smooth project mobilization and execution.
  </li>
  <li>
   Review project designs, BOQs, and technical specifications to ensure alignment with NHC requirements.
  </li>
 </ul>
 <p>
  <strong>
   2. Execution &amp; Site Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee day‑to‑day site operations across multiple locations, ensuring adherence to approved drawings, safety standards, and construction methodologies.
  </li>
  <li>
   Monitor progress, identify delays or risks, and implement corrective actions to maintain project timelines.
  </li>
  <li>
   Ensure all construction activities comply with NHC quality standards and municipal regulations.
  </li>
 </ul>
 <p>
  <strong>
   3. Stakeholder Management
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary point of contact with NHC representatives, consultants, and internal management.
  </li>
  <li>
   Prepare and present progress reports, dashboards, and project updates to senior leadership.
  </li>
  <li>
   Manage client expectations and ensure timely resolution of technical or operational issues.
  </li>
 </ul>
 <p>
  <strong>
   4. Financial &amp; Contractual Oversight
  </strong>
 </p>
 <ul>
  <li>
   Monitor project budgets, cost control measures, and material consumption.
  </li>
  <li>
   Review and approve contractor invoices, variations, and claims.
  </li>
  <li>
   Ensure all contractual obligations are met and documented.
  </li>
 </ul>
 <p>
  <strong>
   5. Quality, Safety &amp; Compliance
  </strong>
 </p>
 <ul>
  <li>
   Implement and enforce QA/QC procedures across all project sites.
  </li>
  <li>
   Ensure compliance with HSE policies and conduct regular site inspections.
  </li>
  <li>
   Coordinate handover procedures, snag lists, and final acceptance with NHC and relevant authorities.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or related field.
  </li>
  <li>
   <strong>
    Minimum 7&ndash;10 years of experience
   </strong>
   in managing residential villa construction projects.
  </li>
  <li>
   <strong>
    Mandatory experience with NHC projects
   </strong>
   , including knowledge of their standards, processes, and reporting systems.
  </li>
  <li>
   Strong leadership, communication, and multi‑project management skills.
  </li>
  <li>
   Proficiency in project management tools (Primavera, MS Project) and construction documentation.
  </li>
 </ul>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Strong organizational and multitasking abilities.
  </li>
  <li>
   Excellent problem‑solving and decision‑making skills.
  </li>
  <li>
   Ability to manage large teams and multiple contractors simultaneously.
  </li>
  <li>
   High attention to detail and commitment to quality.
  </li>
  <li>
   Strong understanding of Saudi building codes and NHC compliance requirements.
  </li>
 </ul>
 <p>
 </p>
</div>


Projects Manager (Residential Villas – NHC Projects)

Qiddiya | القدية

<div>
 Qiddiya Investment Company is on the lookout for a dynamic Senior Specialist in Business Intelligence to enhance our data-driven strategy and analytics capabilities. The Senior Business Intelligence Specialist is responsible for transforming multi‑source operational and guest‑experience data into meaningful insights that drive performance, service-quality improvements, and strategic decision‑making across the Contact Center. This role ensures data accuracy, develops advanced dashboards, monitors key performance indicators (KPIs), and provides actionable analytics to leadership and operational teams.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   KPI Data Collection &amp; Validation
  </li>
  <li>
  </li>
  <li>
   Consolidate multi-source data: IVR/telephony, CRM/case management, QA scorecards, post-call and digital surveys, social/complaints, chat, email, WhatsApp, app/web feedback
  </li>
  <li>
  </li>
  <li>
   Detect early warning signals (spikes in negative sentiment, repeat contacts, reopened cases, escalation trends)
  </li>
  <li>
  </li>
  <li>
   Maintain alerting for threshold breaches (CSAT dips, complaint surges, SLA misses)
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Extract required KPIs from approved systems following designated schedules to maintain consistent reporting accuracy
  </li>
  <li>
  </li>
  <li>
   Validate dataset completeness and formatting, ensuring numerical integrity and alignment with reporting requirements
  </li>
  <li>
  </li>
  <li>
   Maintain unified data templates to support continuity, comparability, and repeatability of performance reporting
  </li>
  <li>
  </li>
  <li>
   Flag errors, missing values, or anomalies to concerned stakeholders for timely resolution
  </li>
  <li>
   Dashboard Updating &amp; Reporting
  </li>
  <li>
  </li>
  <li>
   Update dashboards with accurate performance metrics, ensuring correct visual representation and labeling
  </li>
  <li>
  </li>
  <li>
   Executive VOG (Voice of the Guest) Dashboard (CSAT/NPS/CES, trends, drivers, top issues, corrective actions recommendations and Insights)
  </li>
  <li>
  </li>
  <li>
   Prepare structured weekly and monthly summaries to support operational and leadership reviews
  </li>
  <li>
  </li>
  <li>
   Maintain historical data libraries, ensuring consistent archiving and access to past performance cycles to support continuity of analysis
  </li>
  <li>
  </li>
  <li>
   Support enhancements to dashboard structures by collecting feedback and identifying usability needs
  </li>
  <li>
   Insights &amp; Improvement Support
  </li>
  <li>
  </li>
  <li>
   Link complaints + QA findings + operational KPIs to root causes (e.g., long AHT, policy ambiguity, defect-prone journeys, knowledge gaps)
  </li>
  <li>
  </li>
  <li>
   Facilitate insight readouts with QA, Operations, Training/Development, and Product/Policy owners
  </li>
  <li>
  </li>
  <li>
   Capture recurring performance issues and categorize them appropriately within tracking logs
  </li>
  <li>
  </li>
  <li>
   Provide data extracts supporting trend analysis and service-improvement assessments
  </li>
  <li>
  </li>
  <li>
   Maintain productivity, adherence, and quality datasets required for operational decision-making
  </li>
  <li>
  </li>
  <li>
   Highlight emerging patterns that may impact performance targets or frontline consistency
  </li>
  <li>
   Audit Readiness &amp; Documentation
  </li>
  <li>
  </li>
  <li>
   Maintain audit-ready evidence folders, ensuring organized logs and complete supporting documentation
  </li>
  <li>
  </li>
  <li>
   Prepare required KPI samples during audits or governance reviews
  </li>
  <li>
  </li>
  <li>
   Validate integrity of archived datasets and ensure documentation traceability
  </li>
  <li>
  </li>
  <li>
   Support compliance with internal reporting standards and data-governance expectations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum qualification:
  </li>
  <li>
  </li>
  <li>
   Bachelor's degree in business administration, Hospitality and Tourism Management, or related discipline required
  </li>
  <li>
   Certifications:
  </li>
  <li>
  </li>
  <li>
   COPC training, ITIL, CX/Service Excellence certifications or equivalent required
  </li>
  <li>
  </li>
  <li>
   Lean Six Sigma Green Belt
  </li>
  <li>
  </li>
  <li>
   Business Intelligence Certificate
  </li>
  <li>
  </li>
  <li>
   Power BI
  </li>
  <li>
   Years of Relevant Experience:
  </li>
  <li>
  </li>
  <li>
   4+ years, preferably with majority in Performance Management
  </li>
  <li>
   Nature of Experience:
  </li>
  <li>
  </li>
  <li>
   Experience in performance reporting, data analysis, or service-operations monitoring preferred
  </li>
  <li>
  </li>
  <li>
   Experience working in a related area in a leading professional-services firm, prestigious consulting firm or entertainment/real estate industry preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Comprehensive benefits package
</div>


Senior Specialist - Business Intelligence

Explore 95+ Qa qc engineer in Riyadh this July. Find roles across top companies and apply now to boost your career.