project manager

sales manager

marketing manager

operations manager

maintenance supervisor

service delivery manager

Ebttikar Technology Company

<div>
 
 
 Job description
 
 
 <ul>
 <li>
 Manage teams under Fault Management operations process.
 </li>
 <li>
 Fault Management takes end-to-end responsibility for corrective maintenance of Network problems ensuring trouble tickets are actively managed until resolution to SLA &amp; OLA requirements
 </li>
 <li>
 Identifies a client&rsquo;s needs.
 </li>
 <li>
 Monitor, control, and support service delivery
 </li>
 <li>
 Manage Customer Expectations
 </li>
 <li>
 Maintain service support functions.
 </li>
 <li>
 Drive internal and third-party service review meetings covering operation, performance, service improvements, quality and processes.
 </li>
 <li>
 Manage the operating team.
 </li>
 <li>
 Strong interpersonal and leadership skills
 </li>
 <li>
 Be accountable for the quality of Service and performance.
 </li>
 <li>
 Create, monitor, and report on a comprehensive set of metrics and KPIs.
 </li>
 <li>
 Be responsible for Incident/Fault and Problem Management processes
 </li>
 <li>
 Customer Interfacing Fault Management
 </li>
 <li>
 Diagnostics &amp; root cause analysis reporting delivery
 </li>
 <li>
 Trouble Statistic Reporting &amp; Analysis
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills
 
 
 
 
 
 <ul>
 <li>
 Able to demonstrate the ability to undertake the above responsibilities
 </li>
 <li>
 A passion for Service Improvement
 </li>
 <li>
 Experienced Service Management professional
 </li>
 <li>
 ITIL Qualified
 </li>
 <li>
 Previous experience as a Team Lead or demonstrable experience in leading virtual teams
 </li>
 <li>
 Experience of managing 3rd parties and 3rd party delivered services
 </li>
 <li>
 Service Management or Support in a large-scale and diverse environment of incident
 </li>
 <li>
 management, escalation procedures and related disciplines
 </li>
 <li>
 Excellent leadership and people management skills
 </li>
 <li>
 Excellent written and verbal communication skills (Arabic and English)
 </li>
 <li>
 Willingness to support and mentor junior staff
 </li>
 <li>
 Excellent customer-facing/customer service skills
 </li>
 <li>
 Able to work under pressure and meet deadlines
 </li>
 <li>
 Able to demonstrate a high degree of flexibility including shift and out of hours working
 </li>
 <li>
 Excellent organizational skills
 </li>
 <li>
 Able to manage sensitive and sometimes confidential information
 </li>
 <li>
 Self-motivation and able to take responsibility
 </li>
 <li>
 Able to manage and prioritize and tasks and time efficiently
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Operations Manager

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:
The Project/Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.<ul><li>
Lead the delivery team throughout the engagement, often in collaboration with a services partner.</li><li>
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.</li><li>
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.</li><li>
Understand the goals and align the deliverables accordingly.</li><li>
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.</li><li>
Be the single contact to encourage collaboration and customer agreement on proposed solutions.</li><li>
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.</li><li>
Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.</li></ul> 
Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Extensive progressive experience as part of a professional services organization; or equivalent education/experience</li><li>
Ability to travel up to 40%</li><li>
Industry domain expertise in the SaaS environment</li><li>
Creativity with comfort running projects independently</li><li>
Experience driving complex issues through analysis and resolution</li><li>
Experience working collaboratively</li><li>
Right to work in the country applied to</li><li>
Fluent in Arabic</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Principal Project Manager - Dammam based

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Information Technology Project Manager will plan, establish, and manage information technology (IT) projects and will serve as a liaison between the business and technical aspects of assigned projects.
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial and strategic objectives.
 </li>
 <li>
 Manage the activities and work performed by direct reports to ensure that it is carried out in an efficient and effective manner, in line with the annual business plans, and departmental policies and procedures.
 </li>
 <li>
 Assigns duties and responsibilities and oversees workflow of project staff
 </li>
 <li>
 Hires and trains members of the technical staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy.
 </li>
 <li>
 Work closely with Functional Head to plan the manpower budget.
 </li>
 <li>
 Ensure that the all projects fall within the scope of the Project Management process and is complete and contains all the information that is required for it to be processed.
 </li>
 <li>
 Ensure preparation of reports in a timely and accurate manner to meet the departmental requirements.
 </li>
 <li>
 Responsible for confidentiality of EMKAN&rsquo;s at during employment with EMKAN.
 </li>
 <li>
 Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
 </li>
 <li>
 Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
 </li>
 <li>
 Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
 </li>
 <li>
 Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
 </li>
 <li>
 Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
 </li>
 <li>
 Performs other related duties as assigned.
 </li>
 <li>
 Ability to motivate groups of people to complete a project in a timely manner.
 </li>
 <li>
 Adherence to all regulations and control function within the company in order to ensure that governance, Audit, risk and compliance matters are carried out.
 </li>
 <li>
 Fully adherence to the cybersecurity policies, processes, standards and regulations.
 </li>
 </ul>
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer or information science-related field required; master&rsquo;s degree preferred.
 </li>
 <li>
 PMP or related certification is a must.
 </li>
 </ul>
 
 
</div>

IT Delivery Manager

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:
The Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.<ul><li>
Lead the delivery team throughout the engagement, often in collaboration with a services partner.</li><li>
Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.</li><li>
Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.</li><li>
Understand the goals and align the deliverables accordingly.</li><li>
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.</li><li>
Be the single contact to encourage collaboration and customer agreement on proposed solutions.</li><li>
Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.</li><li>
Identify gaps between actuals and plan of record, proposing solutions, escalating as needed.</li></ul> 
Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI&rsquo;s potential impact on the function or industry.</li><li>
Extensive progressive experience as part of a professional services organization; or equivalent education/experience</li><li>
Ability to travel up to 40%</li><li>
Industry domain expertise in the SaaS environment</li><li>
Creativity with comfort running projects independently</li><li>
Experience driving complex issues through analysis and resolution</li><li>
Experience working collaboratively</li><li>
Right to work in the country applied to</li><li>
Fluent in Arabic</li></ul> 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2024 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Engagement Manager - Damman based

Keeta

<div>
 
 Job Responsibilities:
 
 
 1、Responsible for iteratively optimizing delivery strategies for Keeta in the Middle East region, including areas such as delivery area optimization, supply-demand matching, and customer's expectation management. The goal is to enhance delivery efficiency and user experience, thereby driving order growth.
 
 
 2、Responsible for operational data analysis of the business, conducting daily monitoring and analysis of core business metrics, proposing optimization solutions for key business processes, and driving the implementation of these solutions.
 
 
 3、Evaluate existing delivery strategies, monitor key performance indicators, and provide support for frontline operations.
 
 
 4、Address daily operational matters, such as country-specific requests and information coordination, and facilitate solutions.
 
 
 
 
 
 Job Requirements:
 
 
 1、Bachelor's degree or above and 3+ years of experience. Experience in dispatch, pricing, or supply-demand strategy operations within relevant industries (including O2O, delivery, or ride-hailing) is preferred.
 
 
 2、Proficient in data analysis， proficiency in common analytical and statistical methods, with the ability to identify business pain points from data and propose corresponding strategies and solutions.
 
 
 3、Experience in breaking down complex problems, with project management and cross-team collaboration skills. Able to efficiently execute and drive multiple stakeholders to implement actions and achieve business results.
 
 
 4、Possess a strong sense of responsibility and teamwork spirit, with excellent communication and coordination skills across front-line, back-line teams.
 
 
 5、Proficiency in English as a working language, with strong cross-cultural adaptability and sensitivity. Capable of working efficiently in a multicultural environment.
 
</div>

Delivery Strategy Operation Manager

Qiddiya Investment Company

<div>The Manager &ndash; Asset Application Support is responsible for managing Level 2 support operations across Qiddiya&rsquo;s asset applications portfolio, including systems for ticketing, F&amp;B, leasing, retail, and park management. This role ensures consistent service delivery, SLA adherence, and effective incident resolution. The Manager will lead a team of Assistant Managers and Specialists, coordinate with vendors, and collaborate with L0/L1 support and Application Design &amp; Delivery teams to drive continuous improvement and operational excellence.
Key Responsibilities<ul>
<li>Oversee daily L2 support operations for asset applications, ensuring timely resolution of incidents and service requests.</li>
<li>Develop and maintain support workflows and documentation to standardize service delivery.</li>
<li>Monitor SLA performance and report metrics to the Senior Manager, identifying areas for improvement.</li>
<li>Act as escalation point for complex issues and coordinate resolution with vendors and internal teams.</li>
<li>Manage relationships with managed service providers, ensuring contractual compliance and performance.</li>
<li>Lead and mentor Assistant Managers and Specialists, ensuring adequate coverage and expertise across application domains.</li>
<li>Collaborate with Application Design &amp; Delivery teams to implement permanent fixes and enhancements.</li>
<li>Support training initiatives for L0/L1 teams to improve first-call resolution rates.</li>
<li>Maintain strong relationships with business stakeholders to align support services with operational needs.</li>
</ul>Requirements<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li></ul><ul>
<li>6&ndash;8 years of experience in IT application support, with at least 2 years in a leadership role.</li>
<li>Proven experience managing support for applications such as POS, ticketing, leasing, and park management systems.</li>
<li>Experience in SLA management, vendor coordination, and multi-tiered support environments.</li></ul></div>

Assistant Manager - Asset Application Support ( 0-212 )

DXC Technology

<div>
 
 
 We are currently looking for:
 
 
 
 
 Platform Delivery Manager &ndash; Associate Manager
 
 
 
 
 
 
 
 Job location:
 
 onsite in Riyadh
 
 
 
 
 
 
 
 
 
 
 
 Role Overview
 
 
 
 Responsible for the
 
 end-to-end platform delivery
 
 within a single strategic account, ensuring operational excellence, technical leadership, and customer satisfaction. This role requires strong expertise in
 
 Linux (optional AIX), Windows Server, enterprise storage, virtualization (VMware)
 
 , and
 
 cloud platforms
 
 , with additional value placed on experience with
 
 OpenShift
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Platform Ownership &amp; Delivery
 
 </li>
 <li>
 Act as the
 
 primary point of contact
 
 for platform services within the account, ensuring consistent delivery and alignment with customer expectations.
 </li>
 <li>
 Lead coordination across infrastructure towers including
 
 compute, storage, virtualization, and cloud services
 
 to ensure seamless operations.
 </li>
 <li>
 Drive integration and optimization of platform-related processes across delivery teams and customer stakeholders.
 </li>
 <li>
 
 Technical Leadership
 
 </li>
 <li>
 Oversee platform operations with a focus on
 
 Linux systems administration
 
 ,
 
 Windows Server
 
 ,
 
 storage infrastructure
 
 (EMC, etc.),
 
 virtualization technologies
 
 (VMware), and
 
 cloud environments
 
 (e.g., Azure, GCP).
 </li>
 <li>
 Ensure services are delivered in accordance with
 
 Service Level Objectives (SLOs)
 
 and
 
 Service Level Agreements (SLAs)
 
 , following ITIL/ITSM standards.
 </li>
 <li>
 Support and lead platform-related
 
 change management
 
 and transformation projects, including migrations, upgrades, and cloud adoption.
 </li>
 <li>
 
 Resource &amp; Capacity Planning
 
 </li>
 <li>
 Collaborate with delivery leads to identify and allocate technical resources for platform operations and initiatives.
 </li>
 <li>
 Conduct capacity planning to optimize resource utilization and reduce operational overhead.
 </li>
 <li>
 
 Process Optimization
 
 </li>
 <li>
 Continuously assess and improve platform delivery processes to enhance scalability, reliability, and customer satisfaction.
 </li>
 <li>
 Support planning and execution of
 
 work migration
 
 and platform consolidation efforts within the account.
 </li>
 <li>
 
 Stakeholder Engagement
 
 </li>
 <li>
 Participate in operational and steering committee meetings with account stakeholders.
 </li>
 <li>
 Maintain strong communication with Account Delivery Managers (ADM), Client Managers, and Service Executives to align platform strategy with business goals.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education &amp; Experience
 
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (advanced degree is a plus).
 </li>
 <li>
 8+ years of experience in IT infrastructure or platform management, with at least 2 years in a leadership role.
 </li>
 <li>
 3+ years in outsourcing or managed services environments, preferably within a single-account delivery model.
 </li>
 <li>
 
 Technical Skills
 
 </li>
 <li>
 Strong hands-on experience with
 
 Linux systems
 
 (e.g., Red Hat); AIX knowledge is a plus.
 </li>
 <li>
 Experience with
 
 Windows Server
 
 administration and integration.
 </li>
 <li>
 Solid understanding of
 
 enterprise storage technologies
 
 (EMC, etc.).
 </li>
 <li>
 Proficiency in
 
 virtualization platforms
 
 , especially
 
 VMware
 
 .
 </li>
 <li>
 Experience with
 
 cloud platforms
 
 (e.g., Azure, GCP) including IaaS and platform services.
 </li>
 <li>
 Familiarity with infrastructure operations, service desk processes, and ITIL frameworks.
 </li>
 <li>
 
 Experience with OpenShift
 
 is a plus.
 </li>
 <li>
 
 Soft Skills
 
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Strong customer and service orientation.
 </li>
 <li>
 Fluent in English (oral and written).
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 Red Hat Certified Engineer (RHCE) or equivalent
 </li>
 <li>
 VMware Certified Professional (VCP)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate or Google Cloud Certified: Associate Cloud Engineer
 </li>
 <li>
 ITIL Foundation or higher
 </li>
 <li>
 CompTIA Server+, Cloud+, or similar
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 At
 
 DXC
 
 Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
</div>

Platform Delivery Manager – Associate Manager

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