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business development manager

key account manager

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safety manager

service delivery manager

Qiddiya Investment Company

<div>Job Summary
The Manager &ndash; Hard &amp; Soft Services leads the integrated governance and operational oversight of Hard and Soft FM service delivery within Qiddiya Workers Villages, ensuring planned maintenance, PPM, reactive response, cleanliness and environment readiness standards are met through effective contractor performance management, SOP enforcement, and KPI governance.
Roles and Responsibilities
To ensure end-to-end facilities service delivery is reliable, compliant, and resident-focused through integrated hard and soft services governance.
Key Responsibilities<ul><li>Manage the day-to-day performance of hard FM (MEP, civil, utilities) and soft FM service delivery as per scope and contract</li><li>Implement SOPs, work order processes, and service standards across service provider teams.</li><li>Oversee preventive &amp; reactive maintenance planning, prioritization, and closure quality checks.</li><li>Coordinate service readiness for accommodation units and public areas in collaboration with Residential Services.</li><li>Monitor KPIs and lead corrective actions to address service gaps, delays, or quality failures.</li><li>Ensure compliance with HSE and Quality standards across service delivery activities.</li><li>Support mobilization, resource planning, and contractor performance reviews.</li></ul>
Key Deliverables and Accountables
<ul><li>Consistent service delivery meeting agreed response and quality standards.</li><li>Work order management reports, backlog control, and closure quality evidence.</li><li>Preventive maintenance completion performance and compliance reporting.</li><li>Documented SOP implementation, inspections, and corrective action closure.</li><li>Improved service reliability and reduced repeat failures/complaints.</li></ul>
KPI/Performance Metrics<ul><li>Work order response and closure time performance.</li><li>Preventive maintenance completion rate.</li><li>Repeat failure rate / repeat work order trend.</li><li>Service quality inspection score and resident complaints trend.</li><li>HSE compliance rate for service delivery activities.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in a relevant field (Facilities Management, Engineering, Supply Chain, or related).</li><li>Professional certifications relevant to the role are preferred (PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS)</li></ul>
Experience Requirements
<ul><li>Minimum 6 years of experience in facilities services delivery (Hard/Soft FM) in large-scale environments.</li><li>At least 3 years in a managerial role overseeing contractors and service delivery KPIs.</li><li>Experience working within integrated FM governance frameworks is preferred.</li></ul>
Technical and Professional Competencies
<ul><li>Hard and soft FM service governance and operational control.</li><li>Work order systems and maintenance planning.</li><li>Contractor performance management and KPI governance.</li><li>Inspection regimes, documentation control, and audit readiness.</li><li>Risk management and cross-functional coordination.</li></ul>
Behavioral Competencies
<ul><li>Leadership and accountability.</li><li>Stakeholder engagement and collaboration.</li><li>Decision-making under pressure.</li><li>Integrity and professionalism.</li><li>Continuous improvement mindset.</li></ul>
Authority and Decision- Making Limits
<ul><li>Authorize service delivery corrective actions and prioritization within delegated authority.</li><li>Escalate critical service failures or safety risks to senior FM leadership.</li><li>Recommend contractual remedial measures for repeated underperformance.</li></ul></div>

Manager- Hard and Soft Services (DEL 3)

Qiddiya | القدية

<div>
 
 Job Summary
 
 
 
 The Manager - Hard &amp; Soft Services leads the integrated governance and operational oversight of Hard and Soft FM service delivery within Qiddiya Workers Villages, ensuring planned maintenance, PPM, reactive response, cleanliness and environment readiness standards are met through effective contractor performance management, SOP enforcement, and KPI governance.
 
 
 
 Roles And Responsibilities
 
 
 
 To ensure end-to-end facilities service delivery is reliable, compliant, and resident-focused through integrated hard and soft services governance.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the day-to-day performance of hard FM (MEP, civil, utilities) and soft FM service delivery as per scope and contract
 </li>
 <li>
 Implement SOPs, work order processes, and service standards across service provider teams
 </li>
 <li>
 Oversee preventive &amp; reactive maintenance planning, prioritization, and closure quality checks
 </li>
 <li>
 Coordinate service readiness for accommodation units and public areas in collaboration with Residential Services
 </li>
 <li>
 Monitor KPIs and lead corrective actions to address service gaps, delays, or quality failures
 </li>
 <li>
 Ensure compliance with HSE and Quality standards across service delivery activities
 </li>
 <li>
 Support mobilization, resource planning, and contractor performance reviews
 
 
 </li>
 </ul>
 
 Key Deliverables and Accountables
 
 
 
 <ul>
 <li>
 Consistent service delivery meeting agreed response and quality standards
 </li>
 <li>
 Work order management reports, backlog control, and closure quality evidence
 </li>
 <li>
 Preventive maintenance completion performance and compliance reporting
 </li>
 <li>
 Documented SOP implementation, inspections, and corrective action closure
 </li>
 <li>
 Improved service reliability and reduced repeat failures/complaints
 
 
 </li>
 </ul>
 
 KPI/Performance Metrics
 
 
 
 <ul>
 <li>
 Work order response and closure time performance
 </li>
 <li>
 Preventive maintenance completion rate
 </li>
 <li>
 Repeat failure rate / repeat work order trend
 </li>
 <li>
 Service quality inspection score and resident complaints trend
 </li>
 <li>
 HSE compliance rate for service delivery activities
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field (Facilities Management, Engineering, Supply Chain, or related)
 </li>
 <li>
 Professional certifications relevant to the role are preferred (PMP/PRINCE2, NEBOSH/IOSH, ISO Lead Auditor, IFMA, CIPS)
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 Minimum 6 years of experience in facilities services delivery (Hard/Soft FM) in large-scale environments
 </li>
 <li>
 At least 3 years in a managerial role overseeing contractors and service delivery KPIs
 </li>
 <li>
 Experience working within integrated FM governance frameworks is preferred
 
 
 </li>
 </ul>
 
 Technical and Professional Competencies
 
 
 
 <ul>
 <li>
 Hard and soft FM service governance and operational control
 </li>
 <li>
 Work order systems and maintenance planning
 </li>
 <li>
 Contractor performance management and KPI governance
 </li>
 <li>
 Inspection regimes, documentation control, and audit readiness
 </li>
 <li>
 Risk management and cross-functional coordination
 
 
 </li>
 </ul>
 
 Behavioral Competencies
 
 
 
 <ul>
 <li>
 Leadership and accountability
 </li>
 <li>
 Stakeholder engagement and collaboration
 </li>
 <li>
 Decision-making under pressure
 </li>
 <li>
 Integrity and professionalism
 </li>
 <li>
 Continuous improvement mindset
 
 
 </li>
 </ul>
 
 Authority and Decision- Making Limits
 
 
 
 <ul>
 <li>
 Authorize service delivery corrective actions and prioritization within delegated authority
 </li>
 <li>
 Escalate critical service failures or safety risks to senior FM leadership
 </li>
 <li>
 Recommend contractual remedial measures for repeated underperformance
 </li>
 </ul>
</div>

CodeNinja

<div>About the Company
Aligned with Saudi Arabia&rsquo;s Vision 2030, we harness the Kingdom&rsquo;s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region&rsquo;s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom&rsquo;s ambitious objectives, championing a high-tech, sustainable future.
Role Overview
We are seeking a highly experienced Demand Delivery Manager to lead and govern the end-to-end demand lifecycle within a regulated Saudi banking environment.
This role requires strong expertise in testing governance, release management, regulatory compliance (SAMA CSF), and structured portfolio oversight. The successful candidate will ensure all change initiatives meet business objectives while adhering to enterprise risk, audit, and cybersecurity governance standards.
This is a governance-critical role with significant exposure to executive stakeholders, CAB processes, regulatory audits, and enterprise-wide release coordination. 
Key Responsibilities
Demand &amp; Portfolio Governance<ul><li>
Manage the full demand lifecycle: Intake Feasibility Assessment Prioritization Delivery Closure
</li><li>Evaluate demand feasibility, including:
</li><li><ul><li>Scope clarity &amp; measurable outcomes
</li><li>Business value &amp; strategic alignment
</li><li>Regulatory impact (SAMA CSF)
</li><li>Testing scope validation &amp; regression impact analysis
</li><li>Resource capacity &amp; portfolio alignment
</li></ul></li><li>Prevent scope creep through structured change control governance
</li></ul>Testing &amp; Release Governance<ul><li>
Govern structured SIT, UAT, Pre-Production, and Production entry/exit criteria
</li><li>Ensure QA/testing scope validation is completed prior to approval
</li><li>Oversee regression impact analysis and test coverage adequacy
</li><li>Ensure deployment readiness including:
</li><li><ul><li>Risk assessment
</li><li>Rollback planning
</li><li>Downtime coordination
</li><li>Change impact validation
</li></ul></li><li>Participate in and support CAB, Release Management, and DevOps governance processes
</li><li>Manage enterprise-wide releases and cross-domain dependencies
</li></ul>Regulatory &amp; Compliance Alignment<ul><li>
Ensure all activities align with:
</li><li><ul><li>SAMA Cyber Security Framework (CSF)
</li><li>IT governance standards
</li><li>Internal and external audit requirements
</li></ul></li><li>Support audit evidence preparation and compliance documentation
</li><li>Operate effectively in a highly regulated banking environment
</li></ul>Risk, Reporting &amp; Executive Oversight<ul><li>
Monitor portfolio and delivery health through:
</li><li><ul><li>KPI dashboards
</li><li>Risk heatmaps
</li><li>Demand throughput metrics
</li><li>Defect leakage &amp; SLA adherence tracking
</li></ul></li><li>Prepare governance dashboards and executive-level summaries
</li><li>Provide structured escalation and decision-making support
</li></ul>Stakeholder &amp; Vendor Management<ul><li>
Coordinate across:
</li><li><ul><li>Business stakeholders
</li><li>Technology &amp; DevOps teams
</li><li>QA &amp; Testing functions
</li><li>External vendors and third-party providers
</li></ul></li>Manage vendor-delivered changes and integration dependencies 
<li>
</li></ul> 
 
Requirements 
 
Required Qualifications &amp; Experience<ul><li>
10+ years in Delivery, Demand, Program, or Portfolio Management
</li><li>5+ years of banking experience (Saudi banking preferred)
</li><li>Proven experience in regulated environments aligned with SAMA CSF
</li><li>Strong exposure to audit processes and compliance reviews
</li><li>Mandatory testing experience including:
</li><li><ul><li>QA scope validation
</li><li>Regression impact assessment
</li><li>SIT/UAT governance
</li></ul></li><li>Strong experience with:
</li><li><ul><li>CAB processes
</li><li>Release Management
</li><li>DevOps governance pipelines
</li><li>ITIL Change &amp; Risk Management
</li></ul></li><li>Experience in:
</li><li><ul><li>Capacity planning &amp; resource forecasting
</li><li>Portfolio prioritization frameworks
</li><li>Executive governance reporting
</li></ul></li><li>Strong metrics-driven mindset
</li></ul>Preferred:<ul><li>
Arabic speaker (Must Have)
</li><li>Experience in Saudi banking institutions
</li><li>Exposure to cybersecurity governance frameworks
</li></ul>Core Competencies<ul><li>
Regulatory &amp; Compliance Governance
</li><li>Portfolio Risk Management
</li><li>Testing &amp; Quality Oversight
</li><li>Structured Decision-Making
</li><li>Executive Reporting &amp; Escalation Control
</li><li>Stakeholder &amp; Vendor Management
</li></ul>Certifications (Preferred but Strongly Valued)<ul><li>
PMP
</li><li>PRINCE2
</li><li>ITIL (v3/v4)
</li><li>CRISC
</li><li>Cybersecurity Governance Certifications
</li><li>DevOps Foundation
</li><li>Agile / Scrum Master
</li></ul>Ideal Candidate Profile
The ideal candidate is:<ul><li>
Governance-oriented rather than purely project-execution focused
</li><li>Comfortable operating under regulatory scrutiny
</li><li>Strong in testing oversight, release readiness, and deployment governance
</li><li>Structured, metrics-driven, and confident in executive-level reporting</li></ul></div>

Demand Delivery Manager - Banking (Testing & Governance Focus)

Schneider Electric

<div>Job Description:
<ul><li>Main mission</li></ul><div>
The Field Services Order &amp; Planning Team Manager is responsible to ensure that customers orders are properly managed from booking to invoicing, including the scheduling of the service delivery, the control of the Gross Margin for flow business, and the renewal of recurring contracts.</div><div>
All along this End-to-End process, the Order &amp; Planning Team Manager is accountable to ensure best-in-class customers experience, interacting with them regularly, and to optimize execution workforce efficiency.</div><div>
As a manager, she/he should ensure competencies availability and renewal inside her/his team, work capacity, as well as people development.</div> 
<div></div><ul><li>
Activities and areas of responsibility</li></ul><div></div> 
Prepare and dispatch the interventions
qEnsure proper checking and booking of customers orders, engaging with sales if needed;
qEnsure appropriate service and billing plans are properly set in ERP and bFS;
qEnsure Work Orders are properly created, enriched and scheduled in bFS based on business priorities and best FSR availability;
qEnsure proper proactive communication with customers and proper handover to FSR team.
Execute and invoice the services
qManage the portfolio of upcoming orders;
qMonitor the smooth execution of each Work Order and/or contract, ensuring high level of customer satisfaction and optimized Gross Margin, leveraging Change Orders when required;
qJoin weekly Short Interval Management cycle 3 meetings, addressing roadblocks and improving performances from dashboard (like reducing deviations and overtime, optimizing utilization rate&hellip;);
qEnsure good coordination within his/her team (order managers, planners, service plan managers ) and with other teams (tendering, sales, execution, projects, logistics, finance );
qSupport Sales &amp; Operations Planning by preparing data in Master Planning Tool.
qMaintain close relationship with biggest customers and explore new business opportunities
q
Manage the team
qPut in place relevant Management System to ensure perfect collaboration, and team collective dynamic
qTrack and implement ambitious People engagement action plan to ensure highest employee satisfaction at work and psychological safe working environment
qEnsure competency availability in long term within the team and anticipate competency evolution leveraging tools and processes dedicated to it (Competency Review, SPS &hellip;)
qManage Headcount through dynamic sourcing and attrition plan to ensure appropriate work capability within the team. 
<ul><li>
Main interactions</li></ul>
Same team: Order managers, planners, service plan managers
Other teams; FSR managers, Operations Director, Customer Satisfaction Champion, Customers, FS finance Leader, FSVP, Tendering Leaders, Sales Leaders, Project Managers, Logistics, suppliers and subcontractors. 
<ul><li>
Key Success Factors</li></ul><ul><li>
Effective knowledge and expertise on the services being sold (SOW and Terms &amp; Conditions )</li><li>
Operational Leadership and good interpersonal relationship (collaborate, convince )</li><li>
Standard/Quoted times implemented, as well as time deviations and change orders</li><li>
Backlog burned and Gross Margin monitored</li><li>
All job properly scheduled before dispatching FSR or subcontractors
</li><li>Active participation to weekly SIM 3 with Ops director</li><li>
Proactive communication with customers to ensure satisfaction and contract renewal</li><li>
Good understanding of Field Services KPIs and Profit &amp; Loss</li><li>
Performance measurement (KPI&rsquo;S)</li></ul><ul><li>
Safety and cyber security KPI</li><li>
CS&amp;Q KPI: NSS (get failure support)
</li><li>Productivity Kpis optimization (%Work orders scheduled, WO overdue, Utilization Rate, Overt time rate, WO time deviations/change orders, GM slippage, overdue payment overdue, renewal rate, contract growth)</li><li>
People engagement and Attrition rate</li></ul><div>
Competencies improvement: training needs, budget and implementation</div> 
<div></div>
(External) English Qualifications:
<ul><li>Associate Degree with Field Services experience preferred</li><li>
Managerial experience, English language</li><li>
High commitment to the company&rsquo;s vision and values</li><li>
Excellent communication skills both verbal and written, with customer-oriented mindset</li><li>
Excellent analytical skills and attention to details</li></ul>
(External) English Company Boiler Plate:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Contract Management- Senior Professional

Cisco

<div>
 Meet the team
 
 
 Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Program Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to build relationships with both internal and external stakeholders, manage a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
 </li>
 <li>
 Build and maintain project plans, including project P&amp;L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
 </li>
 <li>
 Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
 </li>
 <li>
 Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
 </li>
 <li>
 Identify and promote opportunities for Splunk products and services to meet additional customer requirements
 </li>
 <li>
 Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
 </li>
 <li>
 Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
 </li>
 <li>
 Build customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
 </li>
 <li>
 Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
 </li>
 <li>
 Effectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teams
 </li>
 <li>
 Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
 </li>
 <li>
 Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
 
 
 </li>
 </ul>
 
 Desired Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in technology, marketing, management or equivalent field
 </li>
 <li>
 5-10 years of proven experience in service and / or software sales or program management
 </li>
 <li>
 Strong understanding of lifecycle service, professional services and enterprise software agreements
 </li>
 <li>
 Ability to manage multiple customer personas and tailor communications accordingly both verbally and written
 </li>
 <li>
 Demonstrated leadership skills with experience managing teams and driving critical initiatives
 </li>
 <li>
 Proficient in forecasting, market analysis, and customer satisfaction metrics
 </li>
 <li>
 Proven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologies
 </li>
 <li>
 Professional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.
 </li>
 <li>
 Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architects
 
 
 </li>
 </ul>
 
 
 Hours of work:
 
 
 48 hours per week
 
 
 
 
 Benefits:
 
 
 Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
 
 
 
 
 Application start and end date:
 
 
 Starting 14th of January for approx. 4-6 weeks
 
 
 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Customer Program Manager

B.Life

<div>
 
 Assistant Operations Manager is responsible for managing the day-to-day operations of a single coworking and serviced office location. This role ensures smooth facility operations, excellent member experience, staff supervision, and adherence to operational standards. The Assistant works
 
 
 independently on-site while coordinating closely with the Operations Manager for overall alignment, performance tracking, and escalations.
 
 
 
 
 
 
 Key Accountability Activities:
 
 
 
 
 
 
 Location Operations &amp; Service Delivery
 
 <ul>
 <li>
 Manage daily operations of the assigned coworking location to ensure seamless functioning. Supervise front desk activities, member onboarding, and daily customer support.
 </li>
 <li>
 Ensure all services (cleaning, maintenance, internet, pantry, meeting rooms) run smoothly.
 </li>
 <li>
 Implement and maintain SOPs to guarantee consistent service quality.
 </li>
 <li>
 Address and resolve member issues at the location; escalate to Operations Manager when necessary.
 </li>
 </ul>
 
 
 
 
 Team Supervision &amp; Development
 
 <ul>
 <li>
 Supervise Community Associates, Receptionists, and Facilities Assistants at the assigned site.
 </li>
 <li>
 Schedule shifts, monitor attendance, and ensure adequate staffing coverage.
 </li>
 <li>
 Support hiring, onboarding, and ongoing training of location staff.
 </li>
 <li>
 Conduct routine performance observations and provide feedback.
 </li>
 <li>
 Create a positive and service-oriented environment at the location.
 </li>
 </ul>
 
 
 
 
 Facilities &amp; Resource Management
 
 <ul>
 <li>
 Oversee facility maintenance, cleanliness, safety, and basic security for the location.
 </li>
 <li>
 Conduct daily walk-throughs to ensure workspace readiness and quality standards.
 </li>
 <li>
 Ensure IT systems, internet connectivity, booking platforms, and office equipment remain functional.
 </li>
 <li>
 Coordinate with vendors, suppliers, and contractors for timely service delivery.
 </li>
 <li>
 Monitor meeting room and workspace utilization to maximize efficiency.
 </li>
 </ul>
 
 
 
 
 Compliance, Risk &amp; Safety
 
 <ul>
 <li>
 Ensure the location complies with company policies, regulations, and HSE standards.
 </li>
 <li>
 Conduct regular safety checks, emergency exit inspections, and preparedness drills.
 </li>
 <li>
 Maintain up-to-date records for compliance and facility certifications.
 </li>
 </ul>
 
 
 
 
 Collaboration &amp; Member Engagement
 
 <ul>
 <li>
 Serve as the key point of contact for members regarding operational and service needs.
 </li>
 <li>
 Coordinate with Sales &amp; Marketing for events, client tours, and space preparations.
 </li>
 <li>
 Support community-building activities and ensure a positive member environment.
 </li>
 </ul>
 
 
 
 
 
 Qualifications/Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, Hospitality, or a related field.
 </li>
 <li>
 5+ years of experience in operations, hospitality, coworking spaces, or facility management.
 </li>
 <li>
 Experience supervising teams or running branch/onsite operations is strongly preferred.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Excellent communication and customer service capabilities.
 </li>
 <li>
 Ability to independently manage operations for one full location.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Proficiency with operational software, booking systems, and MS Office
 </li>
 </ul>
</div>

Assistant Operations Manager - Coworking Space

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Advanced Therapy (Interventional and Surgical Imaging) /X-Ray Products (AT/XP) Regional Customer Service Modality Manager (CS MM AT/XP) 

 
This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.
The Customer Services Modality Manager AT/XP will be responsible to monitor the major service KPIs related to the Advanced Therapy and X-Ray Products of Siemens Healthineers. This includes spare parts consumption, time to repair, and other vital KPIs necessary to ensure customer satisfaction and service profitability. 
 
The Customer Services Modality Manager will be responsible for driving improvement initiatives that enhance customer satisfaction and improve customer services delivery processes. 
 
The Customer Services Modality Manager will work with other countries&rsquo; customer service managers to oversee KPIs of AT/XP modalities and propose improvements/enhancement initiatives when and where needed. 
 
 
Your role 

<ul><li>Ensure customer satisfaction and outstanding customer experience from high performance service delivery, installation, and customer support.</li>
<li>Perform regular reporting to Customer Services management and countries for all service delivery topics</li>
<li>Support countries to improve service operations KPIs including SV, FVFR, spare parts consumption, etc.</li>
<li>Enable implementation of service processes / tool requirements in the countries, and perform effective service process management (continuous improvement).</li>
<li>Align implementation and project management strategy between Business Lines and Regions</li>
<li>Drive implementation of customer trend improvement measures identified through continuous monitoring of customer services operations.</li></ul> 
<div></div>

Your expertise:
<ul>
<li>BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.</li>
<li>5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.</li>
<li>Excellent organizational skills</li>
<li>Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization</li>
<li>Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives</li>
<li>Ability to read, analyze and translate into action financial profit and loss statements.</li>
<li>Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.</li>
<li>Ability to thrive as a member of a collaborative, cross-functional team</li>
<li>Prior experience in leadership and people management is highly advantageous.</li>
<li>Competent knowledge of MS Office applications, PowerBI and some reporting tools.</li>
<li>Fluent in English Language.</li></ul> 
To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)

 Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</div>

Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager

Explore 1206+ Service delivery manager in Riyadh this March. Find roles across top companies and apply now to boost your career.

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Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager