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service delivery manager

The Cigna Group

<div><h2 class="jobSectionHeader">Role Overview:</h2>
The Service Management Manager is responsible for leading and governing all IT Service Management (ITSM) processes across the organization.
This role ensures the stability, performance, and continuous improvement of IT services through effective management of incident, change, and service processes, while ensuring alignment with ITIL best practices, internal governance, and business expectations.
The role will work closely with infrastructure, application, and business teams to ensure reliable service delivery and optimal customer experience.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>
Own and manage ITSM processes including Incident Management, Change Management, and Service Request Management</li><li>
Create and lead service management communication strategy</li><li>
Ensure adherence to ITIL framework and enterprise governance standards</li><li>
Lead end-to-end incident management ensuring timely resolution and communication</li><li>
Manage major incident handling, root cause analysis completion by the stakeholders with the relevant teams, and preventive action tracking</li><li>
Collaborate with stakeholders and CISO on change management lifecycle including CAB processes and risk assessment</li><li>
Ensure all changes are properly documented, approved, and tracked</li><li>
Monitor service performance against SLAs and OLAs and drive continuous improvement</li><li>
Produce service reporting dashboards and communicate performance to stakeholders</li><li>
Manage and optimize ServiceNow (SNow) ITSM modules</li><li>
Maintain CMDB accuracy, governance, and configuration integrity</li><li>
Support IT service continuity planning including disaster recovery readiness</li><li>
Identify risks impacting service availability and implement mitigation actions</li><li>
Act as the primary interface between IT and business stakeholders on service performance</li><li>
Coordinate with vendors and third-party providers to ensure service delivery standards</li></ul><h2 class="jobSectionHeader">
Qualifications:</h2><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>
ITIL certification (mandatory)</li><li>
Minimum 5+ years of experience in IT Service Management</li><li>
Proven experience in Incident Management and Change Management</li><li>
Strong experience with ServiceNow (SNow) platform</li><li>
Familiarity with CMDB management and IT service governance</li><li>
Candidates must be based in Riyadh, KSA</li></ul><h2 class="jobSectionHeader">
Skills:</h2><ul><li>
ITIL Service Management Processes (Incident, Change, Service Requests)</li><li>
ServiceNow (SNow) ITSM modules</li><li>
CMDB management and service configuration control</li><li>
SLA monitoring and service performance reporting</li><li>
Service continuity and disaster recovery practices</li><li>
Stakeholder and vendor management</li><li>
Communication and collaboration</li><li>
Problem-solving and analytical thinking</li><li>
Strong governance and organizational skills</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Service Management Senior Analyst

Confidential Government

<div>
 
 
 Summary
 
 
 
 Drives an integrated approach to quality, safety, and customer/beneficiary experience across service operations, ensuring consistent delivery, regulatory compliance, and high satisfaction levels.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and manage quality standards and service delivery frameworks
 </li>
 <li>
 Ensure health, safety, and risk management compliance
 </li>
 <li>
 Monitor service performance and customer experience metrics
 </li>
 <li>
 Lead audits, inspections, and continuous improvement initiatives
 </li>
 <li>
 Analyze feedback and implement corrective and preventive actions (CAPA)
 </li>
 <li>
 Produce performance dashboards and executive reports
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in quality, operations, or service excellence
 </li>
 <li>
 Experience in service-based or project-based environments
 </li>
 <li>
 Prior exposure to quality management, HSE, or customer experience is required
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Engineering, Quality Management, or related field
 </li>
 <li>
 Master&rsquo;s degree is a plus
 </li>
 </ul>
 
 
 
 
 
 Certifications (Preferred)
 
 
 <ul>
 <li>
 ISO 9001 Lead Auditor
 </li>
 <li>
 Six Sigma (Green Belt or Black Belt)
 </li>
 <li>
 NEBOSH / IOSH or equivalent safety certification
 </li>
 <li>
 Certified Quality Manager (CQM) or similar
 </li>
 </ul>
 
 
 
</div>

Quality, Safety & Impact Assurance Manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a VAS Specialist, you&rsquo;ll make sure we have the best relationship possible with our partners. You&rsquo;ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that&rsquo;s successful for many years. 
 
Key job responsibilities 
We are looking for a Value Added Service (VAS) Manager, who will be responsible for ensuring that our suite of value added services ranging from legal services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly. 
 
A day in the life 
You&rsquo;ll be based at DRY3 and will be expected to conduct regular visits to sites and stores. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You&rsquo;ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance. You will also build dashboards, run deep analytical deep dives and build SOPs to support the business priorities. 
 
 
 
About the team 
Amazon Logistics, or AMZL, handles &lsquo;last mile&rsquo; delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers&rsquo; delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in English</li><li>Experience in advanced SQL &amp; ability to write complex queries from scratch from multiple tables</li><li>Bachelor's degree in Engineering</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>2+ years of professional experience</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Value Added Services (VAS) Specialist, VAS

The Arab Lens

<div>Our client is a well-established organization seeking an experienced Operations Manager to oversee operational performance and ensure the efficient delivery of business objectives. The company is focused on improving operational efficiency, strengthening cross-functional collaboration, and maintaining high standards of service and execution.
The Role
The Operations Manager will lead day-to-day business operations while developing processes that improve productivity, quality, and overall organizational performance. Working closely with senior leadership, the successful candidate will ensure operational activities align with strategic objectives and support sustainable business growth.
Responsibilities<ul><li>
Lead and oversee daily operational activities across assigned business functions.</li><li>
Develop operational plans that support business objectives.</li><li>
Monitor operational performance using established KPIs.</li><li>
Identify opportunities to improve efficiency, productivity, and service quality.</li><li>
Develop and implement operational policies and procedures.</li><li>
Manage departmental budgets and resource allocation.</li><li>
Collaborate with Finance, HR, Procurement, and other departments to ensure operational alignment.</li><li>
Lead operational improvement and transformation initiatives.</li><li>
Monitor compliance with company policies, health and safety requirements, and regulatory standards.</li><li>
Prepare operational reports for senior management.</li><li>
Coach, develop, and manage operational teams.</li><li>
Support business continuity and risk management initiatives.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, Engineering, or a related discipline.</li><li>
8+ years of operational management experience.</li><li>
Demonstrated experience leading cross-functional teams.</li><li>
Strong understanding of operational planning and performance management.</li><li>
Excellent leadership, organizational, and decision-making skills.</li><li>
Experience implementing operational improvement initiatives.</li><li>
Strong analytical, communication, and stakeholder management capabilities.</li><li>
Experience within GCC markets is preferred.</li><li>
Fluency in English is required; Arabic would be considered an advantage.</li></ul></div>

Operations Manager

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Galaxea
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism. 


Job Purpose

The Senior Manager &ndash; Dive Operations is a senior, site-based leadership role responsible for the full establishment, launch, and ongoing operational excellence of the dive center at the designated asset. The role plays a critical part in building a world-class dive operation from the ground up, including recruitment, team development, facility readiness, and implementation of robust systems, processes, and standards. 


Once operational, the role assumes full accountability for the safe, efficient, and premium delivery of all diving and underwater tourism activities. This includes oversight of daily operations, exceptional guest experiences, strict adherence to international dive safety standards, staff performance management, environmental stewardship, and brand alignment. 


The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism, safety, and service excellence. Responsibilities extend to leading dive excursions, delivering and overseeing dive training and certification programs, managing all dive-related sales and revenue streams, and supporting the long-term growth of Galaxea&rsquo;s dive operations across multiple assets. 


Job Responsibilities

General Responsibilities
<ul>
<li>Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset.</li>
<li>Ensure the smooth, safe, and efficient day-to-day operation of the dive center.</li>
<li>Support the Galaxea Cluster Manager in the planning, development, and expansion of dive centers across other assets as required.</li>
<li>Recruit, build, lead, and develop a high-performing dive operations team, managing a workforce of up to 13 diving professionals.</li>
<li>Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive, high-profile environmental and marine conservation requirements.</li>
<li>Work remotely as required and attend office locations when operational or business needs dictate.</li>
<li>Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards.</li></ul> 


Establishment of Dive Center &ndash; Pre-Opening
<ul>
<li>Work in close partnership with the Galaxea Cluster Manager to plan, develop, and deliver the dive center and all associated operational components.</li>
<li>Support and collaborate with all RSG departments during the delivery phase to ensure timelines, targets, and operational phasing requirements are met.</li>
<li>Ensure the dive center is delivered in line with design intent, safety requirements, operational efficiency, and brand standards.</li></ul> 


Establishment of Dive Center &ndash; Post-Opening
<ul>
<li>Maintain and continuously enhance operational standards, with safety as the highest and non-negotiable priority.</li>
<li>Ensure all dive center activities are conducted professionally, consistently, and in line with international best practice.</li>
<li>Oversee and ensure the safe and professional execution of all daily diving activities.</li>
<li>Ensure all training courses and certifications are delivered safely, conservatively, and strictly in accordance with the standards of the respective training agencies.</li>
<li>Maintain accurate, up-to-date, and auditable records for all dive center activities, training, and operations.</li>
<li>Plan, direct, analyze, and coordinate all dive-related sales, including retail operations, to maximize revenue and guest satisfaction.</li>
<li>Build and sustain strong working relationships with internal stakeholders, peers, partners, and the public.</li></ul> 


Media Coverage
<ul>
<li>Support the Destination Development department, when required, in facilitating photo and video media coverage.</li>
<li>Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership.</li></ul> 


Policies, Systems, Processes, Procedures, Standards &amp; Reporting
<ul>
<li>Implement, adopt, and comply with all functional policies, procedures, SOPs, and operational instructions to ensure consistency and control.</li>
<li>Assist the Senior Dive Operations Manager in preparing accurate, timely MIS reports in line with corporate and functional reporting requirements.</li></ul> 


Safety, Quality &amp; Environment
<ul>
<li>Apply all safety, quality, and environmental management policies to ensure the highest levels of employee and guest safety.</li>
<li>Ensure full legislative compliance and promote a strong culture of environmental responsibility and marine conservation.</li>
</ul>
Continuous Improvement
<ul>
<li>Actively identify and contribute to opportunities for continuous improvement across systems, processes, and practices.</li>
<li>Drive operational excellence by benchmarking against international best practices, improving productivity, reducing costs, and enhancing guest experiences.</li></ul> 


Job Stakeholders

Internal:
<ul>
<li>RSG Destination Development</li>
<li>Group Environment and Sustainability</li>
<li>Red Sea Zone Authority</li>
</ul>
External:
<ul>
<li>Ministry of Tourism</li>
<li>Ministry of Environment, Water and Agriculture and its affiliated centers</li>
<li>Universities and research institutions</li></ul> 


Job Requirements

Qualifications &amp; Experience
<ul>
<li>Certified PADI Instructor</li>
<li>Minimum of 500 logged dives</li>
<li>Certified at least 50 students across all core courses</li>
<li>Proven experience in dive center and/or resort management across multiple geographic locations</li>
<li>Strong background in dive business and/or resort operations</li>
<li>Demonstrated hospitality and guest service track record</li>
<li>Extensive diving health and safety experience</li>
<li>Experience operating in diverse global dive environments</li>
<li>Dive equipment management and maintenance oversight</li>
<li>Dive retail and commercial operations experience</li>
<li>Strong understanding of marine conservation principles</li>
<li>Valid Fit-to-Dive medical certification</li>
<li>Underwater photography and videography skills</li></ul> 


Essential Skills
<ul>
<li>Excellent written and spoken English</li>
<li>Strong communication, presentation, and public speaking skills</li>
<li>Exceptional customer service mindset with a proactive, &ldquo;can-do&rdquo; attitude</li>
<li>Flexible, open-minded, and adaptable approach to work and environment</li>
<li>Self-motivated with strong time management and deadline-driven delivery</li>
<li>Ability to guide dives that deliver a premium &ldquo;wow&rdquo; guest experience</li>
<li>Strong technical knowledge of dive equipment and maintenance standards</li>
<li>Highly detail-oriented with excellent organizational skills</li>
<li>Guest-experience focused with the ability to manage high-end clientele</li>
<li>Strong cross-cultural awareness and ability to work with diverse nationalities</li>
<li>Proven ability to handle guest feedback, requests, and complaints professionally</li>
<li>Commitment to the highest possible safety standards for guests and staff</li>
<li>Lead by example as a role model for professional conduct and behavior</li>
<li>Strong leadership and people management capabilities</li>
<li>Ability to work independently and as part of a team with sound judgment</li>
<li>Maintain strict confidentiality at all times</li>
<li>Proficient in Microsoft Office applications</li>
<li>Strong interest in marine science, conservation, research, and education</li>
<li>Ability to train and mentor staff to deliver exceptional guest experiences</li>
<li>Strong administrative, planning, and coordination capabilities</li></ul> 


Desirable Skills
<ul>
<li>Additional spoken language(s), preferably Arabic</li>
<li>Social media content creation and posting skills</li>
<li>Advanced marine life identification skills (fish, invertebrates, reptiles, mammals)</li>
<li>Certified workshop technician for multiple dive equipment brands</li></ul> 


Job Context
<ul>
<li>Operates across The Red Sea and AMAALA destinations in a strategic, multi-site capacity.</li>
<li>Requires frequent travel and flexibility to work extended hours, including weekends and peak seasons.</li>
<li>Oversees a wide range of marine and diving operations across multiple locations.</li>
<li>Plays a critical leadership role in delivering safe, innovative, and world-class diving experiences aligned with destination growth and vision.</li></ul></div></div></div></div></div>

Senior Manager - Dive Operations

Unified Real Estate Development Company

<div>
 
 
 🔹Brief Description:
 
 
 
 We are looking for a proactive and customer-focused
 
 Tenant Relations Manager
 
 to act as the key liaison between our retail tenants and property management teams &mdash; ensuring exceptional tenant experience, smooth operations, and long-term partnerships across our retail and lifestyle assets.
 
 
 
 
 
 
 🔹Detailed Description:
 
 
 
 The
 
 Tenant Relations Manager
 
 will serve as the primary point of contact for all tenant-related matters within our retail portfolio. This role ensures effective communication, timely resolution of issues, and adherence to company standards and lease obligations. The ideal candidate will collaborate closely with Facility Management, Leasing, Legal, and Finance teams to enhance tenant satisfaction and operational excellence.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the main contact for tenants across retail and mixed-use developments.
 </li>
 <li>
 Manage tenant onboarding and handover processes in coordination with Leasing, Retail Delivery, and FM teams.
 </li>
 <li>
 Handle tenant requests, concerns, and service issues, ensuring prompt and professional resolution.
 </li>
 <li>
 Coordinate with FM and Admin for maintenance, cleaning, and common area services.
 </li>
 <li>
 Support tenant fit-out approvals and ensure compliance with company and mall guidelines.
 </li>
 <li>
 Conduct periodic inspections and walkthroughs to ensure compliance with lease terms and property standards.
 </li>
 <li>
 Monitor tenant performance and feedback to identify improvement areas and drive engagement initiatives.
 </li>
 <li>
 Coordinate renewal reminders and collaborate with Leasing for timely follow-ups.
 </li>
 <li>
 Maintain updated tenant contact databases and records of correspondence.
 </li>
 <li>
 Prepare reports on tenant satisfaction, complaint trends, and service response performance.
 </li>
 <li>
 Support in organizing tenant events, promotional activities, and seasonal engagement campaigns.
 </li>
 </ul>
 
 
 
 
 
 🔹Requirements:
 
 
 <ul>
 <li>
 Strong understanding of tenant relations within
 
 retail or commercial real estate
 
 .
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Ability to manage multiple stakeholders and resolve issues diplomatically.
 </li>
 <li>
 Organized, detail-oriented, and capable of working independently.
 </li>
 <li>
 Proficiency in MS Office; experience in ERP or CRM systems is an advantage.
 </li>
 </ul>
 
 
 
 
 
 🔹Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in
 
 Business Administration, Real Estate Management, or a related field
 
 .
 </li>
 <li>
 Additional certification in
 
 Customer Service, Facility Management, or Real Estate
 
 is a plus.
 </li>
 </ul>
 
 
 
 
 
 🔹Experience:
 
 
 <ul>
 <li>
 
 3&ndash;6 years
 
 of experience in
 
 tenant relations, leasing support, or property management
 
 , preferably within
 
 retail real estate
 
 .
 </li>
 <li>
 Background in
 
 large-scale retail centers, mixed-use developments, or malls
 
 will be highly preferred.
 </li>
 </ul>
 
 
 
</div>

Tenant Relations Manager

Badael Company

<div>
 
 
 Role Purpose:
 
 
 
 
 
 
 The Innovation Project Manager manages the execution of innovation projects from concept development through commercialization readiness, ensuring alignment with brand priorities, consumer insights, business objectives, and cross-functional delivery requirements. The role coordinates innovation pipelines, monitors project milestones, supports product and concept development activities, and ensures timely delivery of innovation initiatives across marketing, commercial, R&amp;D, supply chain, and operations stakeholders.
 
 
 
 
 
 
 Key Accountabilities &amp; Activities
 
 
 
 
 
 Generic Accountabilities
 
 
 
 
 
 
 Strategy Execution
 
 
 
 <ul>
 <li>
 Implement departmental plans and ensure alignment with defined business objectives.
 </li>
 <li>
 Translate functional goals into team-level operational plans and coordinate their execution.
 </li>
 <li>
 Monitor and track execution progress and report on performance against targets.
 </li>
 </ul>
 
 
 
 Budget and Financial Monitoring
 
 
 
 <ul>
 <li>
 Support and manage budget preparation and implement cost control within the team.
 </li>
 <li>
 Track expenditures and report variances in line with approved budgets.
 </li>
 </ul>
 
 
 
 Common Accountabilities
 
 
 
 <ul>
 <li>
 Manage day-to-day operations and ensure delivery of targets in line with plans.
 </li>
 <li>
 Identify and implement process improvements to enhance operational efficiency.
 </li>
 <li>
 Ensure compliance with policies, procedures, and operational standards.
 </li>
 </ul>
 
 
 
 People Management
 
 
 
 <ul>
 <li>
 Manage and supervise team members, setting clear objectives and expectations.
 </li>
 <li>
 Monitor and track team performance, providing regular feedback to ensure delivery.
 </li>
 <li>
 Support and coordinate employee development and training initiatives.
 </li>
 </ul>
 
 
 
 Coordination
 
 
 
 <ul>
 <li>
 Coordinate team activities to ensure smooth execution of operational plans.
 </li>
 <li>
 Coordinate with internal stakeholders to resolve operational issues and support delivery.
 </li>
 </ul>
 
 
 
 
 
 
 Job-Specific Accountabilities
 
 
 
 
 
 Innovation Pipeline Management
 
 
 <ul>
 <li>
 Manage the execution of innovation pipeline activities, including project prioritization, milestone tracking, and cross-functional delivery coordination.
 </li>
 <li>
 Implement innovation project plans aligned with approved business priorities, brand strategy, consumer opportunities, and market needs.
 </li>
 <li>
 Monitor innovation pipeline progress and track risks, delays, dependencies, and delivery gaps impacting project outcomes.
 </li>
 <li>
 Deliver pipeline updates, project status reports, and recommendations to support decision-making and portfolio visibility.
 </li>
 </ul>
 
 
 Concept Development &amp; Consumer Opportunity Support
 
 
 <ul>
 <li>
 Manage concept development activities by translating consumer insights, market trends, and brand opportunities into innovation project briefs.
 </li>
 <li>
 Coordinate with Consumer Insights &amp; Research, Branding, and Commercial teams to ensure innovation concepts address clear consumer needs and business opportunities.
 </li>
 <li>
 Monitor concept testing inputs, consumer feedback, and market validation results to support refinement of innovation ideas.
 </li>
 <li>
 Deliver project inputs that support development of differentiated, relevant, and commercially viable innovation concepts.
 </li>
 </ul>
 
 
 Cross-Functional Project Coordination
 
 
 <ul>
 <li>
 Coordinate with R&amp;D, Supply Chain, Operations, Commercial, Finance, Regulatory, and Marketing teams to support effective delivery of innovation projects.
 </li>
 <li>
 Implement project governance routines, meeting cadences, and action tracking to ensure project stakeholders remain aligned on timelines, decisions, and deliverables.
 </li>
 <li>
 Monitor project dependencies across functions and track issues affecting development, feasibility, costing, launch readiness, or supply availability.
 </li>
 <li>
 Deliver coordinated solutions that support project progress and timely decision-making.
 </li>
 </ul>
 
 
 Product Development &amp; Commercialization Readiness
 
 
 <ul>
 <li>
 Manage project activities supporting product development, packaging development, feasibility assessment, and launch preparation.
 </li>
 <li>
 Coordinate with R&amp;D and Operations to support formulation, product trials, validation activities, and production readiness requirements.
 </li>
 <li>
 Monitor commercialization milestones including product specifications, regulatory inputs, packaging readiness, supply planning, and launch requirements.
 </li>
 <li>
 Deliver project support that enables smooth transition from innovation development to market execution.
 </li>
 </ul>
 
 
 Business Case &amp; Financial Tracking Support
 
 
 <ul>
 <li>
 Support preparation and review of innovation business cases, including market opportunity, volume assumptions, financial inputs, investment requirements, and expected returns.
 </li>
 <li>
 Coordinate with Finance and Commercial teams to support validation of project assumptions and financial feasibility.
 </li>
 <li>
 Monitor project cost inputs, business case updates, and financial risks that may impact innovation delivery or commercial viability.
 </li>
 <li>
 Track project performance inputs required for innovation portfolio reviews and decision gates.
 </li>
 </ul>
 
 
 Innovation Performance Monitoring
 
 
 <ul>
 <li>
 Monitor innovation project KPIs including project timelines, milestone completion, launch readiness, consumer validation, cost assumptions, and post-launch performance inputs.
 </li>
 <li>
 Track performance of launched innovation initiatives and support collection of lessons learned for future project improvement.
 </li>
 <li>
 Deliver performance reports and insights that support innovation reviews, portfolio decisions, and continuous improvement.
 </li>
 </ul>
 
 
 Agency, Vendor &amp; Partner Coordination
 
 
 <ul>
 <li>
 Coordinate with external agencies, packaging partners, research partners, design vendors, and innovation service providers to support project delivery.
 </li>
 <li>
 Monitor vendor deliverables, timelines, quality of outputs, and alignment with project requirements.
 </li>
 <li>
 Review project materials, concepts, prototypes, and external outputs to support consistency with innovation objectives and brand standards.
 </li>
 </ul>
 
 Track vendor-supported activities and support issue resolution where required.
 
 
 
 
 
 
 
 
 
 
 Knowledge, Experience &amp; Education
 
 
 
 <ul>
 <li>
 Minimum 6+ years of experience in a relevant field, with at least 2 years in a managerial role.
 </li>
 <li>
 Experience in innovation project management, product development, brand management, commercialization, or marketing project delivery.
 </li>
 <li>
 Strong understanding of innovation pipelines, stage-gate processes, concept development, consumer insights, and commercialization readiness.
 </li>
 <li>
 Experience coordinating cross-functional teams across marketing, R&amp;D, supply chain, operations, and commercial functions.
 </li>
 <li>
 Experience in FMCG, consumer goods, retail, or consumer-facing industries is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Product Innovation, Engineering, or a related field is required.
 </li>
 <li>
 Professional certification in Project Management, Innovation Management, Product Management, or Agile methodologies is preferred.
 </li>
 </ul>
 
 
 
</div>

Innovation Project Manager

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