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Discovered MENA

<div>
 
 
 Service Delivery Manager &ndash; Global Tech Consultancy (Saudi Nationals Only)
 
 
 
 📍
 
 Riyadh | Full-time | On-site
 
 
 
 
 
 
 I&rsquo;m hiring for a
 
 Service Delivery Manager
 
 to join a global technology consultancy that partners with some of the biggest enterprise clients in the region.
 
 
 
 
 
 This is a hands-on delivery role - all about
 
 making complex operations run smoothly
 
 . You&rsquo;ll take full ownership of service quality, financial performance, and client satisfaction across one of their Riyadh delivery hubs. Think of yourself as the
 
 bridge
 
 between the delivery teams, account leadership, and the client - keeping everything connected and performing at its best.
 
 
 
 
 
 💡
 
 What you&rsquo;ll be doing:
 
 
 <ul>
 <li>
 Acting as the main link between delivery teams, leadership, and clients - ensuring a seamless end-to-end service
 </li>
 <li>
 Driving service quality, performance, and client satisfaction across SLAs and KPIs
 </li>
 <li>
 Overseeing financials - utilisation, forecasting, and cost control
 </li>
 <li>
 Coordinating across infrastructure, service desk, and operations to keep delivery aligned
 </li>
 <li>
 Spotting opportunities to streamline processes and boost efficiency
 </li>
 <li>
 Supporting resource planning, migrations, and change initiatives
 </li>
 </ul>
 
 
 
 
 👀
 
 What we&rsquo;re looking for:
 
 
 <ul>
 <li>
 4+ years&rsquo; experience in the
 
 information technology sector
 
 </li>
 <li>
 2+ years in
 
 Service Delivery / Operations
 
 </li>
 <li>
 Solid understanding of
 
 ITIL / ITSM frameworks
 
 </li>
 <li>
 Technically confident - familiar with infra, systems admin, or service desk environments
 </li>
 <li>
 Strong communicator and stakeholder manager
 </li>
 <li>
 Experience working with a
 
 tech consultancy or outsourcing company
 
 </li>
 </ul>
 
 
 
 
 💼
 
 Why this one stands out:
 
 
 
 You&rsquo;ll be joining a consultancy known for its global delivery excellence and investment in its people. Expect a
 
 competitive salary
 
 ,
 
 VIP medical insurance (self &amp; family)
 
 ,
 
 education allowance
 
 , and
 
 access to world-class learning &amp; development programmes
 
 .
 
 
 
 
 
 This role is based
 
 mostly on-site with a major client
 
 in Riyadh - perfect for someone who enjoys taking ownership and delivering impact where it really counts.
 
</div>

Service Delivery Manager - Saudi Nationals

Services Delivery Manager – MSSP

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like IBM to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
Valleysoft | Center of Excellence is seeking a dedicated and experienced SIAM SLA and Availability Manager to join our team. In this role, you will be responsible for managing Service Integration and Management (SIAM) services, focusing on ensuring that Service Level Agreements (SLAs) and availability are clearly defined and consistently met.
The successful candidate will have a strong background in service management, particularly in the context of SIAM. You will work closely with various stakeholders, including service providers and internal teams, to monitor and enhance service performance and availability, ensuring that all services delivered meet client expectations. If you are passionate about operational excellence and have a track record of managing SLAs and availability, we would like to hear from you!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Define, monitor, and report on SLAs for all SIAM managed services.</li>
<li>Ensure and manage service availability through effective coordination with service providers and internal teams.</li>
<li>Identify and analyze service delivery issues, incidents, and trends to implement proactive measures for improvement.</li>
<li>Collaborate with stakeholders to develop and maintain effective service performance KPIs and metrics.</li>
<li>Facilitate regular service review meetings to discuss performance, issues, and areas for improvement.</li>
<li>Prepare reports on SLA performance and availability metrics, presenting findings to senior management and other stakeholders.</li>
<li>Ensure compliance with established standards, policies, and service management best practices.</li>
<li>Provide support during audits, ensuring all relevant documentation is maintained and available.</li>
<li>Act as the point of contact for service providers with regard to SLA performance and availability-related concerns.</li>
<li>Develop and deliver training on SLA management and service availability concepts to internal teams and new hires.</li>
</ul>Requirements<ul>
<li>
Bachelor's or Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Minimum of 8 years of experience in service management, with a focus on Service Integration and Management (SIAM) preferred.</li>
<li>Proven experience in managing SLAs and ensuring service availability.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Demonstrated ability to analyze and resolve service delivery issues effectively.</li>
<li>Excellent communication and interpersonal skills, capable of collaborating with various stakeholders.</li>
<li>Experience in conducting service reviews and preparing performance reports.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Relevant certifications in service management (e.g., ITIL, SIAM) are a Must.</li>
<li>Customer-focused attitude with a commitment to continuous improvement.</li>
</ul>
Skills:<ul>
<li>
Strong understanding of SLA management and service availability concepts.</li>
<li>Ability to define and track service level metrics.</li>
<li>Excellent organizational and multitasking skills.</li>
<li>This role is centered on the Service Level Management and Availability Management practices. They are responsible for monitoring, and reporting on service performance across all applications. By managing SLAs, they ensure that the services meet business needs and contribute to the &quot;Engage&quot; and &quot;Plan&quot; value chain activities.</li>
</ul>
Benefits</div>

SIAM SLA and Availability Manager

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like SAP to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
We are looking for a skilled SIAM Service &amp; Change Manager to join our team at Valleysoft. In this role, you will be responsible for managing service delivery and change processes within the Service Integration and Management (SIAM) framework. This includes overseeing changes to services, ensuring that service delivery meets clients' needs, and facilitating communication between various stakeholders.
The ideal candidate will have a strong background in service management and change management within a SIAM context. They should possess excellent organizational and communication skills to coordinate between different service providers and internal teams effectively. If you thrive in a dynamic environment and are committed to delivering exceptional service, we invite you to apply!<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Manage the end-to-end service delivery process within the SIAM framework, ensuring all services meet client expectations.</li>
<li>Lead change management activities, ensuring that all changes are assessed, planned, communicated, and implemented effectively.</li>
<li>Facilitate change advisory board (CAB) meetings and ensure changes are approved and documented according to the established procedures.</li>
<li>Coordinate with various stakeholders, including service providers, internal teams, and business units, to ensure effective communication and collaboration.</li>
<li>Conduct impact assessments for proposed changes and communicate risks and implications to relevant stakeholders.</li>
<li>Monitor service performance and delivery to ensure compliance with SLAs and service quality standards.</li>
<li>Prepare and present reports on service delivery performance and change management activities to senior management.</li>
<li>Identify opportunities for service improvement and recommend changes based on performance metrics and client feedback.</li>
<li>Provide training and guidance to team members and other stakeholders on service management and change management processes.</li>
</ul>
Requirements<ul>
<li>
Bachelor's or Master's degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum of 7 years of experience in service management and change management, with a focus on SIAM preferred.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Proven experience managing service delivery and coordinating change management activities.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong analytical skills with the ability to assess risks and impacts of changes.</li>
<li>Experience in facilitating meetings and managing cross-functional teams.</li>
<li>Relevant certifications in ITIL, Change Management, or SIAM are a must.</li>
<li>Customer-focused with a commitment to continuous improvement.</li>
</ul>
Skills:<ul>
<li>
Excellent organizational and multitasking abilities.</li>
<li>Ability to manage priorities and deliver results under tight timelines.</li>
<li>Strong leadership skills, with experience managing teams.</li>
<li>Supporting the Change Enablement and Service Request Management practices, this manager ensures that all changes and service requests are governed and coordinated across multiple vendors. Their primary goal is to minimize risk and disruption while facilitating the successful implementation of changes, aligning with the &quot; ITSM &quot; value chain activity.</li></ul></div>

SIAM Service & Change Manager

<div>Valleysoft is a prominent IT services provider dedicated to delivering innovative solutions that reshape business processes in a digital landscape. We are passionate about helping organizations navigate their transformation journeys and optimize their IT frameworks for enhanced productivity and efficiency.
We are currently seeking an accomplished SIAM (Service Integration and Management) Innovation Manager to join our team. The SIAM Innovation Manager will be responsible for driving the development and implementation of innovative SIAM strategies and initiatives that align with our clients' business objectives. You will play a pivotal role in coordinating a seamless integration of services across various providers, ensuring that our clients experience optimal service delivery and value.
As a key player in our SIAM practices, you will leverage your expertise in service integration and management, alongside your ability to think creatively, to foster continuous improvement and innovation in service delivery models. If you are a strategic leader with a strong background in IT service management and a passion for innovation, we want to hear from you!<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Lead the development and execution of innovative SIAM strategies that meet the needs of clients.</li>
<li>Collaborate with stakeholders across various service providers to ensure seamless service integration and delivery.</li>
<li>Foster a culture of continuous improvement by identifying opportunities for innovation within service management processes.</li>
<li>Monitor industry trends and emerging technologies to drive innovation in SIAM practices.</li>
<li>Facilitate workshops and discussions to engage stakeholders in developing innovative solutions.</li>
<li>Ensure effective communication and transparency between all parties to foster collaborative partnerships.</li>
<li>Develop and implement performance metrics to evaluate the success of SIAM initiatives.</li>
<li>Provide training and support to internal teams and clients regarding SIAM methodologies and best practices.</li>
</ul>Requirements<ul>
<li>
Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.</li>
<li>7+ years of experience in IT service management or service integration and management.</li>
<li>Proven track record of leading innovation initiatives within service management frameworks.</li>
<li>Strong understanding of SIAM principles, methodologies, and best practices.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Experience managing cross-functional teams and facilitating collaborative projects.</li>
<li>Exceptional analytical and problem-solving abilities.</li>
<li>Ability to drive change and influence stakeholders at all levels.</li>
<li>Relevant certifications in IT service management or SIAM (e.g., ITIL, MSP) are a plus.</li>
<li>Ability to understand customer needs and translate them into impactful SIAM strategies&#12290;</li>
</ul>
Skills
This strategic role is the key to the Continual Improvement practice. The manager identifies and drives the implementation of automations and process improvements across the entire ecosystem. They champion a culture of innovation to ensure the SIAM model delivers greater value over time, aligning with the &quot;Improve&quot; value chain activity.</div>

SIAM Innovation Manager

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
About this opportunity: 
In our quest to empower our delivery workforce and promote efficiency, Ericsson is seeking an individual to join us in the role of Field Innovation Manager. This position will entail developing and implementing delivery models, frameworks and methodologies within the Service Delivery department, with a goal of creating an environment conducive to global efficiency and profitable growth. 
What you will do:<div><ul><li> 
Innovation in giving ideas/solutions for better efficiency in rollout.</li><li>Work closely with field delivery to read and get problems clearly.</li><li>Manage and support the Service Delivery team, fostering a conducive work environment.</li><li>Develop and implement new business strategies as well as identify growth opportunities through add-on-sales.</li><li>Conduct performance management, ensuring the adequacy of our quality management framework and monitoring key data trends.</li><li>Oversee competence management by enabling competence build-up through career paths, training, education, and certification.</li><li>Strict adherence to compliance guidelines including group directives, legal and financial directives, frameworks, processes, tools, data security and privacy, as well as global and local environmental and occupational health and safety regulations (E+OHS).</li></ul></div> 
What you will bring:<div><ul><li> 
7+ years of experience</li><li>Change and improvement management.</li><li>Audit and assessment.</li><li>Risk management.</li><li>Process management.</li><li>Negotiation skills.</li><li>Performance management DGS.</li><li>Problem solving.</li><li>Management of service delivery framework.</li><li>Knowledge sharing and Collaboration Skills.</li><li>Data analytics.</li><li>Financial acumen.</li><li>Machine learning concepts.</li><li>Skills taxonomy management.</li><li>AI concepts.</li><li>Ericsson portfolio.</li></ul></div></div></div></div>
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Flexible
Req ID: 774728</div>

Field Innovation Manager

Salam

<div>
 
 Manage major and significant customer orders and projects in efficient and effective manner, ensuring that all orders and projects are delivered according to received orders specifications, feasibilities, customer Purchase Orders. Such delivery must be done efficiently, ensuing customer satisfaction, and in coordination with all internal and external stakeholders. Duties &amp; Responsibilities
 
 <ul>
 <li>
 To fully understand the scope of customer orders and projects for each order and project inline with received system order, feasibility and customer PO as needed.
 </li>
 <li>
 To list and align all tasks required for the service delivery of each major project and customer order
 </li>
 <li>
 To open and maintain strong communication with customer, ensuring the projects delivery according to customer requirements and timelines.
 </li>
 <li>
 To coordinate with all internal and external stakeholders for completion of tasks related to major projects and service delivery of the orders.
 </li>
 <li>
 Maintain healthy and strong communication channels and working relationship with internal stakeholders and departments, to ensure efficient service delivery and projects completion.
 </li>
 <li>
 Make projects Plans using MS Projects and other tools as needed, and be expert in using such tools.
 </li>
 <li>
 Work as a cooperative and competitive team member in CPMO, supporting other team members in an environment conducive for successful projects delivery as per business needs.
 </li>
 <li>
 Maintain and keep all records of in process and delivering projects and orders as per business requirements.
 </li>
 <li>
 Ensure taking required actions even after projects and order delivery completion, as needed.
 </li>
 <li>
 Be efficient in using the systems, that Salam is using for order processing and service delivery, as per business requirements.
 </li>
 <li>
 Be very efficient and effective in verbal and written communication to ensure projects success.
 </li>
 </ul>
 
 
 Required experience
 
 
 <ol>
 <li>
 Bachelors or master's degree in Electronics/Telecom/Computer Engineering/Business or equivalent.
 </li>
 <li>
 Knowledge of telecom technologies (wireless &amp; wireline) especially in data services.
 </li>
 <li>
 
 2
 
 years of experience in on similar field, including
 </li>
 </ol>
 
 
</div>

Project Manager

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