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director - delivery management Jobs in Riyadh

director - delivery management

service delivery manager

<div><b>Company Description</b><p><br>
IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters&ndash;at the Moment of Service&trade;. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.</p><p>
At IFS, we&rsquo;re flexible, we&rsquo;re innovative, and we&rsquo;re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society&rsquo;s greatest challenges, fostering a better future through our agility, collaboration, and trust.</p><p>
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.</p><p>
By joining our team, you will have the opportunity to be part of a <b>global, diverse environment;</b> you will be joining a <b>winning team</b> with a <b>commitment to sustainability;</b> and a company where we get things done so that you can <b>make a positive impact</b> on the world.</p><p>
We&rsquo;re looking for innovative and original thinkers to work in an environment where you can <b>#MakeYourMoment</b> so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.</p><p>
If you want to change the status quo, we&rsquo;ll help you make your moment. Join Team Purple. Join IFS!</p><b><br>
Job Description</b><p><br>
A Customer Success Manager will take the customer facing role and is responsible for Success through the leadership and effective orchestration of a large virtual team, management of program deliveries and strong senior customer relationships. The prevailing business priority is the customers&rsquo; successful adoption and productive use of IFS products and services, helping customers discover new features and enabling them to become long-term users. The Success Manager is front-and-center with our customers and partners, understanding their desired outcomes, driving customer satisfaction and loyalty through a strong relationship, and leveraging business outcomes by value realization on the fundamental reason why the solution was purchased and supporting their digital journey through modernization and empowering them to achieve more.</p><b><br>
Qualifications</b><br>
<ul><li>
Possesses prior experience in client-facing capacities, specifically in Service Delivery or Project Delivery functions.</li><li>
Industry depth and experience in either Field Service Management, Manufacturing, Telco, Energy &amp; Utilities, or Aerospace and Defense.</li><li>
Familiarity and perspective on respective industry-related trends, operating KPIs, and value drivers.</li><li>
Strong acumen on delivery methodology and delivery service offerings.</li><li>
Own and intently focused on IFS end-customer experience with products and services; noting that some products and services influencing the experience are from third-parties and/ or Partners.</li><li>
Highlighting and actioning delivery-related risk at IFS&rsquo;s end-customers for both IFS-led delivery and Partner-led delivery.</li><li>
Ability to lead through influence and trust internally within IFS and externally with Customers and Partners.</li><li>
Knowledge of the Business Value Engineering (BVE) process.</li><li>
Ability to develop Value Metrics and measure the outcome of the Success program with the Customer or Partner.</li><li>
Understanding of subscription services and able to support renewal process of services and licenses with engagements required to secure revenue.</li><li>
Leading Executive Steering Committee meetings with customers and provide updates to IFS Senior Leadership Team on progress.</li><li>
Highly-driven to secure IFS<b> </b>references and regular reporting through the Voice-Of-Customer process.</li><li>
Maintain the revenue margin for the assigned Success accounts.</li><li>
Drive utilization for the subscribed services.</li><li>
Communication and collaboration with Sales on any potential upsell and cross-sell opportunities.</li><li>
Communication with Global Delivery Senior Leadership Team on potential escalations.</li><li>
Ability to navigate within other IFS departments such as Support, R&amp;D, and Sales.</li><li>
Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.</li><li>
Active listening, strong interpersonal communications, and relationship building.</li><li>
Excellent communication and relationship management skills.</li><li>
Experience in building, maintaining, and evolving relationships with executives.</li><li>
Strong business acumen.</li><li>
Bachelor&rsquo;s degree, Master&rsquo;s degree or equivalent, and work experience in a relevant field.</li><li>
Fluency in both English and Arabic (verbal and written).</li><li>
Domain knowledge of IFS Applications would be a plus.</li></ul><br>
<b>
Additional Information</b><p><i><br>
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.</i></p></div>

Customer Success Manager

Oivan Group Oy

<div><div><h5 class="jobSectionHeader"><b>What We Need
</b></h5><div><p>The Technical Support Manager is responsible for leading the technical support and maintenance operations of key platforms and products, ensuring stability, reliability, and continuous improvement.</p><p>
This role bridges the gap between technical teams, business stakeholders, and clients, ensuring that support services and enhancements align with business needs and technical excellence.</p><p>
The Technical Support Manager combines strong technical acumen, leadership skills, and operational discipline to manage incidents, oversee support processes, and drive technical improvements across environments and integrations.</p>
</div></div><div><h5 class="jobSectionHeader"><b>What You'll Do</b></h5>
<div><p>Platform Operations &amp; Service Management</p><ul><li>Oversee day-to-day platform support and maintenance activities to ensure uptime, performance, and service quality.</li><li>Manage incident, problem, and change management processes in coordination with development, infrastructure, and client teams.</li><li>Establish and monitor SLAs, ensuring timely issue resolution and proactive escalation where needed.</li><li>Define, document, and continually improve support workflows, runbooks, and escalation paths.</li><li>Coordinate with vendors and external partners for platform dependencies, integrations, and issue resolutions.</li></ul><p></p><p><br>
2. Technical Leadership</p><ul><li>Act as the technical escalation point for complex issues, guiding teams toward effective and sustainable resolutions.</li><li>Review and validate technical fixes, patches, and releases to maintain system integrity.</li><li>Collaborate with architects and developers to ensure that support changes align with long-term product architecture.</li><li>Identify recurring issues and propose technical or process improvements to reduce incidents.</li></ul><p></p><p><br>
3. Continuous Improvement &amp; Quality Assurance</p><ul><li>Drive root cause analysis (RCA) and preventive action planning for major incidents.</li><li>Track platform performance metrics and report on support KPIs and trends.</li><li>Support release management and deployment readiness for updates, bug fixes, and enhancements.</li><li>Ensure documentation and knowledge bases are continuously updated and accessible.</li></ul><p></p><p><br>
4. Team Management &amp; Development</p><ul><li>Lead and mentor the technical support team, fostering a culture of accountability, collaboration, and customer focus.</li><li>Manage resource planning, workload distribution, and performance evaluation.</li><li>Facilitate ongoing training to enhance the team&rsquo;s technical and customer service capabilities.</li></ul><p></p><p><br>
5. Stakeholder &amp; Client Communication</p><ul><li>Serve as the primary contact point for support-related communications with internal teams and clients.</li><li>Communicate incidents, resolutions, and improvement plans clearly and effectively to non-technical stakeholders.</li><li>Provide regular service reviews, performance updates, and improvement reports to management and clients.</li></ul><p></p><p><br>
6. Collaboration with Development and Product Teams</p><ul><li>Work closely with product owners and development teams to ensure smooth handover of new features into support.</li><li>Contribute to defining technical requirements and deployment readiness criteria for new releases.</li><li>Participate in discussions around technical debt, infrastructure stability, and long-term scalability</li></ul>
</div></div><div><h5 class="jobSectionHeader"><b>What You Have</b></h5>
<div><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>Proven experience (5+ years) in technical support, service delivery, or operations management roles.</li><li>Strong understanding of ITIL principles, incident management, and software development lifecycle (SDLC).</li><li>Experience managing cross-functional teams in a fast-paced environment.</li><li>Strong problem-solving, communication, and stakeholder management skills.</li></ul>
</div></div><div><h5 class="jobSectionHeader"><b>What We Offer
</b></h5><div><p>At Oivan, we build digital services that make life easier &mdash;securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are core values.</p><p></p><p><br>
You&rsquo;ll have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful digital platforms that serve millions of users in Saudi Arabia and beyond.</p></div></div></div><div></div>

Technical Support Manager

Ericsson

<div><div><div><div><h2 class="jobSectionHeader"><b>Join our Team</b></h2>
</div><div><p><b>
About this Opportunity</b><br>
Ericsson is introducing the Field Innovation Manager role for the first time designed to bring new ideas, improved processes, and smarter ways of working into our field operations.<br>
This role focuses on enhancing efficiency, quality, and delivery performance across network rollout and implementation activities.<br>
This is a fully remote role with no nationality restrictions.</p><p></p><div><b><br>
What You Will Do</b><br>
<ul><li>Identify and drive practical innovations that improve field operations and network rollout execution.</li><li>Understand field challenges, root causes, and process gaps by working closely with delivery teams.</li><li>Develop simplified workflows, tools, and methods to reduce delays and improve delivery quality.</li><li>Support implementation teams with solutions that remove blockers and enhance execution readiness.</li><li>Pilot and validate new concepts with cross-functional teams before broader rollout.</li><li>Use operational insights and customer feedback to drive continuous improvement.</li></ul></div><div>
Required Technical Expertise<br>
<ul><li>Solid experience across the network rollout lifecycle, including site preparation, installation, commissioning, and acceptance.</li><li>Knowledge of RAN, Radio, Microwave, Transmission, and basic RF principles.</li><li>Familiarity with Ericsson (or similar) rollout processes, documentation, quality checks, and implementation standards.</li><li>Understanding of field safety compliance, on-site troubleshooting, and vendor/subcontractor coordination.</li></ul></div><p></p><div><b><br>
What You Will Bring</b><br>
<ul><li>10+ years in network rollout, field implementation, or similar telecom delivery roles.</li><li>Hands-on understanding of on-ground operational challenges.</li><li>Creative and solution-oriented mindset with experience improving delivery processes.</li><li>Strong collaboration and communication skills across technical and delivery teams.</li><li>Engineering background preferred but not essential.</li></ul></div></div></div></div><p><b>
Why join Ericsson?</b></p><p>
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.<br>
<br>
<b>What happens once you apply?</b></p><p>
Click Here to find all you need to know about what our typical hiring process looks like.</p><p>
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><p><b>
Primary country and city: </b>Flexible</p><p><b>
Req ID:</b> 774728</p></div>

Field Innovation Manager

Riyadh Air

<div>About the Company:
<p>
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that&rsquo;s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub a digitally native airline that will connect the kingdom to more than 100 destinations.</p>
About the Role:
<p>
Are you a detail-oriented operations professional with a passion for high-quality service delivery and operational precision?</p><p></p><p><br>
Yours is a role that will be responsible for managing the end-to-end execution of our inflight catering services, primarily at the airline&rsquo;s hub.</p><p><br>
</p><p>In this pivotal role, you'll oversee the entire catering process, including daily catering operations, meal loading and offloading, equipment control, vendor coordination, and performance monitoring. You'll act as the central link between catering providers, logistics teams, flight operations, and cabin crew to ensure the accurate and timely provisioning of all inflight service items.</p><p></p><p><br>
You'll play a key role in ensuring operational excellence, culinary consistency, and compliance with all safety and quality standards, while maximizing efficiency and guest satisfaction.</p><p></p><p><br>
Importantly, you'll ensure that all catering processes align with our catering management system, serving as the single source of truth for catering data and performance monitoring.</p><p><br>
</p><p>By leading audits, tracking service quality, supporting menu developments, and driving process improvements, you will help deliver a consistent and premium onboard experience for every guest.</p><p></p><p><i><br>
Shape the future of inflight dining by driving performance and innovation across our catering network.</i></p>
About You:
<p>
Degree qualified, you are expected to demonstrate a minimum of 5 years of experience in airline catering operations or inflight service delivery.</p><p><br>
</p><p>You'll have proven expertise in managing catering vendors, coordinating cross-functional teams, and ensuring adherence to service level agreements.</p><p></p><p><br>
Additionally, familiar with aviation safety, hygiene, and quality compliance frameworks, and bring experience in inventory and equipment management within large operational settings.</p><p></p><p><br>
As a results-driven leader, you collaborate effectively across departments including Flight Operations, Cabin Crew, and Logistics to deliver exceptional on-time performance.</p><p>
Candidates with certifications in food safety or airline operations will have an advantage.</p><p></p><p><br>
We'd love to hear from you even more if you can demonstrate strong analytical and organizational skills, with the ability to identify process gaps and lead continuous improvement initiatives.</p><p><br>
</p><p>This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.</p><p><br>
</p><p>Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</p></div>

Manager Catering Operations and Performance

Brainlake Advertising LLC

<div><h3 class="jobSectionHeader"><b>About The Role</b></h3><p></p><p>
We&rsquo;re looking for a <b>Head of Delivery Management</b> who will be responsible for leading end-to-end execution and delivery excellence across all digital programs, including Web, Mobile, CRM, MarTech, Loyalty, Data, AI, and Platform.
</p><p>The role oversees a hybrid delivery model combining internal capabilities with System Integrators (SIs) and strategic technology partners. Acting as the single point of accountability, the Head of Delivery Management ensures governance, integration, and execution excellence across all workstreams and vendors.</p><p></p><h3 class="jobSectionHeader"><b>
What You'll Do</b></h3><p></p><ul>
<li>
Drive end-to-end delivery across all digital domains, translating business and product strategies into executable roadmaps and measurable outcomes.</li>
<li>Establish and maintain operational governance, including progress reviews, program assessments, and performance reporting.</li>
<li>Lead and mentor a team of Delivery Directors, Program Managers, and Delivery Leads.</li>
<li>Oversee all vendor and System Integrators engagements, including onboarding, performance management, resource planning, and milestone tracking.</li>
<li>Manage vendor scorecards, performance reviews, and escalation processes to ensure adherence to SLAs, timelines, and quality metrics.</li>
<li>Collaborate with Procurement and Finance to align vendor contracts with delivery milestones and payment schedules.</li>
<li>Maintain centralized visibility through dashboards and risk registers to monitor delivery progress, partner health, and key dependencies.</li>
<li>Standardize methodologies, templates, quality frameworks to enhance delivery predictability.</li>
<li>Oversee release management, testing, and transition to operations in coordination with QA, DevSecOps, and Support teams.</li>
<li>Act as the delivery counterpart to Product Management, aligning product roadmaps and execution plans.</li>
<li>Provide transparent, data-driven reporting to senior leadership and governance bodies.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>
12+ years of experience in digital delivery, transformation, or enterprise program management.</li>
<li>8+ years in senior leadership roles within multi-vendor, SI-led delivery environments.</li>
<li>4+ years of experience in a top tier consulting firm.
</li><li>Proven track record managing large-scale digital ecosystems across multiple domains.</li>
<li>Strong technical fluency in cloud-native, API-first, and DevSecOps environments.</li>
<li>Expertise in Agile, Scrum, and SAFe frameworks, with a strong focus on governance, risk, and performance management.</li>
<li>Experience in industries such as leisure, entertainment, hospitality, or customer experience is strongly preferred.</li>
<li>Exceptional vendor management, financial control, and data-driven decision-making skills.</li></ul></div>

Head of Delivery Management

Qiddiya Investment Company

<div><p><b>Introduction:</b></p><p>
At Qiddiya Investment Company, we are seeking a skilled Manager - Implementation to oversee the execution of our ambitious development projects. This position is essential for ensuring that initiatives are implemented effectively and efficiently, maintaining the highest standards of quality and compliance. The ideal candidate will bring strong leadership skills and a proven track record in managing project implementations.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul>
<li>Develop and maintain detailed project implementation plans, ensuring alignment with overall strategic objectives.</li>
<li>Lead cross-functional teams in executing project tasks, ensuring accountability and adherence to timelines.</li>
<li>Evaluate project progress through regular status meetings and reporting, addressing any concerns promptly.</li>
<li>Collaborate with internal departments and external partners to ensure resources are adequately allocated and managed.</li>
<li>Monitor project milestones and deliverables, facilitating timely interventions to mitigate risks and issues.</li>
<li>Support the achievement of project outcomes through hands-on management and effective problem-solving.</li>
<li>Document lessons learned and best practices to enhance future project implementations.</li>
</ul><p><b>Requirements</b></p><p><b>
Qualifications:</b></p><ul>
<li>
A Bachelor's degree in Project Management, Engineering, or a related field.</li>
<li>10+ years of experience in project management or implementation, particularly in large-scale projects.</li>
</ul><p></p><p><b>
Skills and Experience:</b></p><ul>
<li>
In-depth knowledge of project management methodologies and best practices.</li>
<li>Strong leadership and team management skills, with the ability to inspire and motivate team members.</li>
<li>Excellent problem-solving abilities, capable of navigating complex project challenges.</li>
<li>Proficient with project management software and tools.</li>
<li>Strong written and verbal communication skills, adept at stakeholder engagement.</li>
</ul><p><b>
Benefits</b></p><p>
Offering a comprehensive compensation and benefits package.</p></div>

Manager - Implementation (DEL-271)

<div><p><b>Introduction:</b></p><p>
Join Qiddiya Investment Company as a Manager - Implementation, where you will play a pivotal role in overseeing the successful execution of projects within our innovative ventures. This position requires a detail-oriented and experienced professional dedicated to driving project implementation efforts, ensuring alignment with our strategic objectives.</p><p></p><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul>
<li>Lead the development and execution of implementation strategies for various projects, ensuring they adhere to timelines and budgets.</li>
<li>Collaborate with project teams and external stakeholders to facilitate smooth project transitions and operational effectiveness.</li>
<li>Track project milestones and deliverables, providing ongoing updates and reports to senior management.</li>
<li>Proactively identify potential project risks and challenges, developing contingency plans to mitigate them.</li>
<li>Conduct regular reviews and assessments of project performance against expectations, making adjustments as necessary.</li>
<li>Foster an environment of teamwork and communication between diverse project teams to ensure alignment and efficiency.</li>
<li>Contribute to strategic planning sessions by sharing insights and recommendations based on project experiences and outcomes.</li>
</ul><p><b>Requirements</b></p><p><b>
Qualifications:</b></p><ul>
<li>
Bachelor's degree in a relevant field such as Project Management, Engineering, or Business Administration.</li>
<li>10+ years of experience in project management or implementation roles, particularly in large-scale developments or infrastructure.</li>
</ul><p></p><p><b>
Skills and Experience:</b></p><ul>
<li>
Deep knowledge of project management best practices and tools.</li>
<li>Strong analytical and problem-solving skills, with an aptitude for strategic thinking.</li>
<li>Ability to lead and motivate cross-functional teams in a fast-paced environment.</li>
<li>Proficiency in project management software and Microsoft Office Suite.</li>
<li>Outstanding verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.</li>
</ul><p><b>
Benefits</b></p><p>
Offering a comprehensive compensation and benefits package.</p></div>

Manager - Implementation (DEL-270)

Explore 1886+ Service delivery manager in Riyadh this November. Find roles across top companies and apply now to boost your career.