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service delivery manager

Qiddiya Investment Company

<div>The Stakeholder Manager supports the coordination, tracking, and governance of stakeholder activities across infrastructure and utility projects. The role is responsible for managing approvals, permits, NOCs, stakeholder actions, and project commitments while ensuring compliance with established governance processes and stakeholder engagement procedures. Working closely with project teams, consultants, LDCs, AORs, contractors, service providers, and internal stakeholders, the Stakeholder Manager supports the successful delivery of infrastructure projects including power, water, wastewater, gas, telecommunications, and Fire &amp; Life Safety (FLS) systems.
The successful candidate will be a proactive self-starter capable of independently managing assigned stakeholder activities, prioritizing workload, driving actions to completion, and maintaining accountability for deliverables while following approved governance and escalation processes.
Key Responsibilities<ul><li><ul><li>Coordinate stakeholder activities, approvals, permits, NOCs, and technical reviews across infrastructure and utility projects.</li></ul></li><li>
Maintain stakeholder trackers, approval registers, action logs, and governance records.</li><li>
Prepare stakeholder reports, dashboards, presentations, and Minutes of Meeting (MoMs).</li><li>
Coordinate meetings, workshops, and stakeholder engagement sessions.</li><li>
Monitor stakeholder commitments and ensure timely closure of actions.</li><li>
Coordinate with project teams, consultants, LDCs, AORs, contractors, and service providers to support project delivery.</li><li>
Support stakeholder activities related to power, water, wastewater, gas, telecommunications, and Fire &amp; Life Safety (FLS).</li><li>
Identify stakeholder-related risks, delays, and coordination issues and escalate them through the appropriate management channels.</li><li>
Demonstrate ownership and accountability for assigned stakeholder activities and deliverables.</li><li>
Independently manage and prioritize workload while driving stakeholder actions to successful completion.</li><li>
Ensure compliance with approved governance processes, workflows, and escalation protocols.</li><li>
Support stakeholder awareness initiatives and promote understanding of stakeholder approval requirements and processes.</li><li>
Maintain a working knowledge of municipality requirements, permitting processes, regulatory approvals, and stakeholder responsibilities relevant to infrastructure development.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in engineering, Project Management, Construction Management, Business Administration, or a related discipline.</li><li>
Minimum 5 years of experience in stakeholder management, infrastructure delivery, utility coordination, project governance, or project coordination.
</li><li>Experience coordinating multiple consultants, contractors, LDCs, AORs, and project stakeholders .Strong communication, reporting, coordination, and organizational skills.</li><li>
Proficient in Microsoft Excel, PowerPoint, Word, and Teams.</li><li>
Core Competencies include;
</li><li>Stakeholder Coordination</li><li>
Governance Compliance</li><li>
Approvals, Permits &amp; NOC Coordination</li><li>
Infrastructure &amp; Utilities Coordination</li><li>
Municipality &amp; Regulatory Process Awareness</li><li>
Reporting &amp; Documentation</li><li>
Risk Identification &amp; Escalation</li><li>
Action Tracking &amp; Follow-Up</li><li>
Communication &amp; Relationship Management</li><li>
Ownership &amp; Accountability</li><li>
Self-Starter Mindset</li><li>
Teamwork &amp; Collaboration Stakeholder Manager &ndash; Infrastructure &amp; Utilities</li></ul> 

Benefits 
Join Qiddiya's team and enjoy a dynamic work environment that offers growth opportunities, a collaborative culture, and the chance to make a significant impact as our future Playmaker !</div>

Stakeholder Manager (DEL 1)

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we&rsquo;re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. Come join the team and help us make history! 
 
Amazon is seeking a Business Development Manager to join our Middle East, Africa, and Turkey (MEATR) Delivery Service Partner business. This is a unique opportunity to own Delivery Service Partner (DSP) account management based in Riyadh, Saudi Arabia and to collaborate with various internal teams to create, innovate and transform our processes to launch new delivery programs across the AMET region, creating opportunities for our DSPs.
 
 
This role will require some travel throughout the region.
 
 
Key job responsibilities 
<ul><li>End to end ownership of KSA Delivery Partner recruitment and vetting</li><li>Launch programs in partnership with internal stakeholders and report on the status of key objectives that affect deliverables
</li><li>Develop a keen understanding of Last Mile Delivery methods, working with the Partner Acquisition Business Development Team to bring programs to Delivery Service Partners across the region</li><li>Work with key stakeholders to understand program needs, launch timelines and challenges to develop processes and deliver against the team roadmap for the launch of Delivery Partners in Middle East, Africa, and Turkiye (MEATR) DSP Team</li><li>Cross-Functional Collaboration: build collaborative, influential internal and external relationships with Product, Program, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the program executions</li><li>Communication: communications to key stakeholders on core deliverables.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>5+ years of developing program strategies and plans, diving execution, and influencing senior stakeholders experience</li><li>5+ years of working cross functionally with tech and non-tech teams experience</li><li>5+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li>Knowledge of Excel at an intermediate level (e.g., pivot tables &amp; charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)</li><li>Bachelor's degree</li><li>Speak, write, and read fluently in Arabic</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience building processes, project management, and schedules</li><li>Experience negotiating complex deals with customers and partners or equivalent</li><li>Experience developing, negotiating and executing business agreements</li><li>Experience negotiating license or business development agreements</li><li>Working in Business development or sale roles with prior experience negotiating deals.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Business Development Manager KSA, Delivery Service Partner (DSP)

<div>We are seeking a dynamic and experienced Project Manager to oversee the implementation of innovative smart city services. This role is critical in coordinating and managing Qiddiya&rsquo;s smart city delivery projects, integrating technology and infrastructure to create efficient, sustainable, district-level urban environments.
The ideal candidate is not expected to be deeply technical but should possess a strong understanding of the Master System Integrator (MSI) lifecycle, including design-build-operate and design-build-transfer models. Additionally, the candidate should be well-versed in artefact delivery and review processes, ensuring high-quality project execution.
Focus Area
Visitor and Resident Experience 
This role focuses on software platforms, AI integration, and data-driven services that enhance city operations and elevate the overall experience for residents and visitors.
Key Responsibilities<ul><li>
Lead the end-to-end delivery of cloud, hybrid, and on-premises applications, including AI-driven operational solutions.
</li><li>Drive benefit realization by ensuring digital solutions are effectively adopted by city departments (e.g., City Operations, Security Operations) to achieve measurable ROI.
</li><li>Manage Agile and DevOps delivery cycles, ensuring key governance gates (e.g., data privacy, ethical compliance) are met without impacting delivery timelines.
</li><li>Represent City Operations IT in Asset Infrastructure Design &amp; Delivery and Technical Design Working Groups to ensure cross-functional alignment.
</li><li>Navigate and manage the technical stage-gate process for physical assets, ensuring full compliance with architecture and security requirements prior to deployment.
</li><li>Coordinate with cross-functional stakeholders to ensure seamless integration between digital systems and physical infrastructure.
</li><li>Oversee the Master System Integrator (MSI) lifecycle, including design, build, operate, and transfer phases of smart city services.
</li><li>Ensure rigorous quality control of all project deliverables through structured artefact review processes aligned with international standards.
</li><li>Collaborate with Qiddiya Technology (QTECH), districts, and business units to manage system integration and smart service deployment.
</li><li>Provide strategic insights, progress updates, and performance reporting to executive leadership and the QIC City Operations IT PMO.
</li><li>Lead procurement activities, including RFP development, vendor selection, regulatory compliance, and stakeholder engagement.
</li><li>Maintain comprehensive project documentation, ensuring transparency through high-quality reporting and audit-ready records.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Management, or a related field.
</li><li>Minimum of 10+ years of experience as a Programme/Project Manager, preferably within smart city initiatives or large-scale infrastructure projects.
</li><li>Strong understanding of the Master System Integrator (MSI) lifecycle, including design-build-operate and design-build-transfer models.
</li><li>Proven experience in managing the delivery and review of project artefacts in complex environments.
</li><li>Solid understanding of systems integration and smart service deployment within urban ecosystems.
</li><li>Demonstrated leadership, communication, and organisational capabilities.
</li><li>Ability to collaborate effectively with cross-functional teams and diverse stakeholders.
</li><li>Strategic thinker with strong analytical and problem-solving skills.
</li><li>Experience managing AI/ML project lifecycles and ensuring data interoperability across multiple departments and systems.
</li><li>Professional certifications in MSP, P3O, and MoP.
</li><li>Proficiency in project management tools such as MS Project and Primavera P6.
</li></ul>Preferred Qualifications<ul><li>
PMP, PRINCE2, or equivalent project management certification.
</li><li>Experience in system verification, validation, and commissioning processes.
</li><li>Strong knowledge of change management practices and user-centric design principles.
</li><li>Proficiency in ACONEX or similar project/document management platforms.</li></ul></div>

Senior Manager - Project Manager - Digital Transformation and Value (DEL3)

MASTER-WORKS

<div>Our subsidiary (Nabeh) is seeking a dynamic and results-driven Sales Account Manager with experience in Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions. The ideal candidate will be responsible for managing client relationships, identifying new business opportunities, and driving revenue growth by promoting enterprise technology solutions.
The candidate should have previous experience working with service providers, system integrators, or technology solution companies, with strong knowledge of DMS platforms and enterprise sales processes.
Key Roles and Responsibilities:<ul><li>
Manage and maintain relationships with existing clients and key accounts</li><li>
Identify client needs and provide suitable DMS and ECM solutions</li><li>
 Generate new business opportunities and expand the customer base</li><li>
 Handle the full sales cycle, including prospecting, meetings, proposals, negotiations, and closing deals</li><li>
 Coordinate with technical and delivery teams to ensure successful project execution and customer satisfaction</li><li>
 Conduct product presentations, demonstrations, and client workshops</li><li>
 Prepare commercial proposals, quotations, and sales reports</li><li>
 Achieve assigned sales targets and contribute to overall business growth</li><li>
Monitor market trends, competitor activities, and customer requirements.</li></ul> 

Requirements 
Educational Qualification, Professional Certifications and Affiliations:
Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related field.
Work Experience:<ul><li>
3 years of experience as an Account Manager, Sales Manager, or Business Development Manager in the technology industry</li><li>
Strong experience in selling Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions</li><li>
 Hands-on experience with solutions such as:</li></ul><ul><li>
 IBM FileNet</li><li>
Laserfiche</li></ul><ul><li>
Previous experience working with service providers or system integrators
</li><li>Strong communication, presentation, and negotiation skills</li><li>
Ability to build long-term client relationships and manage multiple accounts</li><li>
Strong understanding of enterprise sales and customer engagement strategies.</li></ul>
Language Skills:<ul><li>
Native Arabic speaker.</li><li>
Fluent in English.</li></ul>
Job Location: HQ</div>

Sales Account, Manager

Datamatics Global Services Ltd

<div>Position Title : Delivery Manager &ndash; Data, BI &amp; AI 
Experience Required: 6&ndash;8 Years (Should be open to Travel) 
Employment Type :Full-Time - Riyadh - Onsite 
 
Job Overview 
We are looking for an experienced Delivery Manager to lead the successful execution and delivery of Data, Business Intelligence (BI), and AI-driven projects. The ideal candidate will have a strong background in managing cross-functional technical teams, driving client engagement, ensuring project governance, and delivering scalable analytics and AI solutions within timelines and budget. 
The role requires a combination of project delivery expertise, stakeholder management, technical understanding, and operational leadership. 
 
Key Responsibilities<ul><li>
Lead end-to-end delivery of Data Engineering, BI, Analytics, and AI/ML projects.</li><li>
Manage project planning, execution, resource allocation, risk management, and delivery governance.</li><li>
Collaborate with business stakeholders, technical teams, architects, and clients to define project scope and delivery roadmap.</li><li>
Ensure successful implementation of data platforms, dashboards, reporting systems, predictive analytics, and AI solutions.</li><li>
Drive Agile/Scrum ceremonies and ensure timely sprint execution and milestone tracking.</li><li>
Monitor project KPIs, delivery quality, utilization, and customer satisfaction.</li><li>
Manage multiple concurrent projects while maintaining delivery excellence.</li><li>
Coordinate with engineering, QA, DevOps, cloud, and analytics teams for seamless project execution.</li><li>
Identify delivery risks, dependencies, and mitigation strategies proactively.</li><li>
Support pre-sales activities including solution discussions, estimations, project planning, and proposal reviews.</li><li>
Establish best practices for delivery management, documentation, reporting, and communication.</li><li>
Mentor team leads and project teams to improve execution efficiency and performance.</li></ul>
Required Skills &amp; Expertise<ul><li>
Proven experience delivering Data, BI, Analytics, and AI/ML projects.</li><li>
Strong understanding of:<ul><li>
Data Warehousing &amp; ETL</li><li>
Business Intelligence platforms</li><li>
Cloud Data Platforms</li><li>
AI/ML solution lifecycle</li><li>
Reporting &amp; Analytics frameworks</li></ul></li><li>
Experience working with tools/technologies such as:<ul><li>
Power BI, Tableau, Looker, or Qlik</li><li>
SQL &amp; Data Modeling</li><li>
Azure, AWS, or GCP</li><li>
Data Lakes / Data Warehouses</li><li>
AI/ML project coordination</li></ul></li><li>
Strong knowledge of Agile, Scrum, and project management methodologies.</li><li>
Excellent stakeholder management and client communication skills.</li><li>
Experience managing distributed or cross-functional technical teams.</li><li>
Ability to handle delivery escalations, priorities, and deadlines effectively.</li></ul>
Preferred Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, Data Science, or related field.</li><li>
PMP, Scrum Master, or Agile certifications are a plus.</li><li>
Exposure to enterprise-scale analytics or AI transformation projects is highly preferred.</li></ul>
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Delivery Manager (Data, BI & AI Projects)

Noir KSA

&lt;&lt;&lt; ONLY CANDIDATES WITH PREVIOUS EXPERIENCE IN SAME POSITION WILL BE ACCEPTED. MAKE SURE TO HAVE A PHOTO OF YOU IN YOUR CV WHEN APPLYING FOR THIS ROLE &gt;&gt;&gt;Position: Restaurant Supervisor (Fine dining Experienced)Starting Salary: SAR 3,500 to 4,000 (based on knowledge and skills) with FREE shared accommodation, transportation, and 1 duty mealRole Overview A frontline hospitality leader overseeing daily floor operations and guest service delivery, reporting to the Restaurant Manager. The Service Supervisor bridges the service team and management, upholding brand standards and shaping team culture across GCC locations.Key Responsibilities<ul><li>Lead and direct the FOH team throughout each service period, managing floor sections, table assignments, and service pace</li><li>Act as the senior guest contact on the floor &mdash; greeting VIPs, resolving complaints, and handling special requests with professionalism and cultural sensitivity</li><li>Conduct pre-service briefings covering specials, allergens, reservations, and service expectations; ensure team readiness before every service</li><li>Coach team members in real time on service technique, upselling, menu knowledge, and brand standards</li><li>Oversee reservations, walk-ins, and table allocation to optimise covers and minimise wait times, coordinating with kitchen and bar teams</li><li>Enforce grooming, uniform, and conduct standards; maintain GCC regulatory and hygiene compliance</li><li>Support the Restaurant Manager with shift reports, cover tracking, performance observations, and continuous improvement initiatives</li></ul>Qualifications &amp; Requirements<ul><li>Diploma or degree in Hospitality or Hotel Management preferred; food hygiene certification (GCC-compliant) required</li><li>3&ndash;5 years of progressive FOH experience in upscale or fine-dining environments, including 1&ndash;2 years in a leadership role</li><li>Prior GCC or Middle Eastern hospitality experience strongly preferred</li><li>Strong leadership and communication skills in English; Arabic or additional languages are an advantage</li><li>Deep understanding of GCC cultural etiquette and Islamic hospitality values</li><li>Calm, solutions-focused temperament with the ability to handle high-pressure situations gracefully</li></ul>Pay: ﷼3,500.00 - ﷼4,000.00 per monthApplication Question(s):<ul><li>ANSWERS FOR THE BELOW PRE-SCREENING QUESTIONS ARE REQUIRED.</li><li>Have you read and accept the duties and responsibilities, including the salary details that we mentioned for this role? Continue with your applications if &quot;Yes&quot;</li><li>In which city and country are you currently located?</li><li>Which country passport do you have? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If selected for this role, after how many days before you can join our company?</li><li>How many years of experience do you have as a Restaurant Supervisor?</li></ul>Work Location: In person

Restaurant Supervisor (Fine dining Experienced)

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon&rsquo;s sustainability goals? 
 
Equal parts advisor and operating partner, Amazon&rsquo;s team of Delivery Partner Managers assists and guides our Amazon DSPs (Logistics Supply chain Managers) business owners as they build and grow successful middle-mile businesses during a transformational time. 
 
Account Manager (Logistics Supply chain Manager) manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, Logistics Supply chain Manager, work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success. 
 
Key job responsibilities 
As a Logistics Supply chain Manager, you will partner with 25-30 DSP owners across the Kingdom of Saudi Arabia including entrepreneurs with no background in the logistics industry, or seasoned logistics carrier (Depending on business program) 
 
Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. 
 
Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. 
 
Support owners by removing obstacles and improving financial, operational, and safety practices at the network level. 
 
As Logistics Supply chain Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally. 
 
They will collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet and network health to name a few. The Logistics Supply chain Manager support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and strategy. 
 
The Logistics Supply chain Manager r will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively. 
 
A day in the life 
Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance. 
 
Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period. 
 
Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only) 
 
Performance: Coach and ensure effective upskilling and utilisation of AMZL tools. 
 
Performance: Deep dive to identify customer metric improvement opportunities. 
 
Performance: Champion the consistent application of Last Mile processes within Delivery Stations &ndash; challenge UTR processes that impact OTR. 
 
Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive) 
 
Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. 
 
Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements) 
 
Experience: Communication alignment to DSP business owners following close collaboration with OTR partners. 
 
Be the voice of the DSP within and represent them within the AMZL business. 
 
Experience: Improve driver standards to protect brand image. 
 
Capacity Management: Work with the DSP&rsquo;s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.<h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>2+ years of sales or account management experience</li><li>Experience with Excel</li><li>Experience analyzing data and best practices to assess performance drivers</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience analyzing key open issues and resolution metrics for each of the managed accounts</li><li>Experience in relationship management within technology, start-ups, or SaaS Platforms</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Last Mile Logistics, Supply Chain Manager, Quick Commerce, KSA, MEA-TR Delivery Service Partners

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