project manager

sales manager

marketing manager

customer success manager

operations manager

service delivery manager

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2>
IT Manager 
 
We are Amazon; we pioneer. 
 
Since opening in 1995, we&rsquo;ve been pushing the boundaries of possible further and further. We&rsquo;re also working to become Earth&rsquo;s most customer-centric company. 
 
We&rsquo;re seeking a driven IT Manager to join our Fulfillment &amp; Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues. 
Your responsibilities: As you keep an eye on your Fulfillment Center&rsquo;s IT infrastructure, the extent of your duties will include but not be limited to: 
 
Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health &amp; Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs), 
 
You&rsquo;re confident in your IT project management skills: you can coordinate and watch over your team&rsquo;s projects as they support technical task execution. You&rsquo;ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction, 
 
You&rsquo;ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff, 
 
You&rsquo;ll lead people, hours and shifts: this will include staff and team scheduling, 
 
Inspire continuous improvement of all IT team processes and initiatives: you&rsquo;ll get behind our Fulfillment department continually driving operational excellence 
 
A day in the life 
Preferred qualifications 
 
A Master&rsquo;s degree in a relevant discipline is a nice-to-have, 
An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems, 
CISCO experience and certifications, 
Certifications in Unix/Linux System support and/or Microsoft Windows system support, 
Telecom knowledge, including VOIP / SIP as well as mobile technologies, 
Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience, 
ITIL and Prince2 certifications would be advantageous, 
You&rsquo;re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems, 
Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
 
 
We&rsquo;re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
<h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in project management</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IT support Manager (open for Saudi nationals only), OTS

Ten Lifestyle Group

<div>At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a strong global office network with over one thousand employees. We deliver our service through a combination of Ten&rsquo;s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to innovate and to keep inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Your role involves driving commercial growth, operational excellence, service quality, and client satisfaction while inspiring and developing a high-performing leadership team. The priority for this role is delivering measurable impact through strategic leadership and operational efficiency for the KSA and Middle East business. You will work closely with Service operations teams, Client Services, Proposition, Technology, Finance, and People teams on implementing market-specific growth strategies and innovations aligned with Ten&rsquo;s global vision.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs. Scope of role is defined outside of the job description.
Service Delivery<ul><li>
Hold end-to-end accountability for service delivery and operational performance for the country, ensuring consistently high-quality, resilient, and scalable services for scheme members in line with contractual commitments and Ten&rsquo;s global standards.</li><li>
Hold direct accountability for country operations, including leadership oversight of all delivery locations supporting country contracts, ensuring seamless, compliant, and effective cross-location service delivery.</li><li>
Ensure service models, processes, and capabilities are fit for current and future client needs, working closely with Service Operations, Technology, and Proposition teams to drive continuous improvement.</li><li>
Lead the response to material service risks, issues, or failures, ensuring rapid resolution, clear client communication, and sustainable corrective actions.</li><li>
Balance service excellence with commercial performance, ensuring client satisfaction outcomes (including NPS and CSAT) are achieved without compromising efficiency or margin.</li><li>
Define and deliver market-specific growth strategies, scaling services, capabilities, and partnerships in line with client demand and commercial objectives.</li></ul>
People Leadership<ul><li>
Lead, coach, and develop the regional leadership team, setting clear expectations, role-modelling Ten&rsquo;s values, and building a strong succession pipeline for critical roles.</li><li>
Create a high-performance culture with clear accountability, ensuring teams are engaged, capable, and aligned to business priorities.</li><li>
Partner closely with People teams to shape workforce strategy, including talent planning, capability development, engagement, and retention.</li></ul>
Governance &amp; Country accountability
<ul><li>Hold full accountability for the overall performance of the country business, including people, operations, service delivery, and commercial outcomes, ensuring the market operates as a sustainable, high-performing entity within Ten.</li><li>
Own financial performance for the country, with accountability for revenue growth, cost control, and margin delivery in line with agreed targets and budgets.</li><li>
Hold accountability for strong governance, risk management, and compliance, with particular focus on local market, regulatory, and contractual requirements.</li><li>
Exercise sound judgement and timely decision-making, balancing commercial ambition with operational, regulatory, and reputational risk, escalating issues appropriately to protect clients, people, and the business.</li><li>
Take accountability for country performance issues, ensuring appropriate escalation, transparent communication, and decisive corrective action.</li><li>
Act as a responsible steward of the business, role-modelling ethical leadership, transparency, and accountability in all decisions and interactions.</li><li>
Act as the senior external representative for the country, building trusted relationships with clients, partners, and key stakeholders, and strengthening Ten&rsquo;s reputation in the market.</li></ul>
Requirements
Bachelor&rsquo;s degree in business administration or related field (MBA preferred). Minimum 7+ years in senior operational leadership roles with full P&amp;L accountability. Proven success in managing multi-location teams and complex operations. Expertise in luxury, hospitality, travel, or concierge services.
ROLE SPECIFIC COMPETENCIES:
<ul><li>Demonstrates senior-level experience with a strong entrepreneurial mindset and is comfortable providing both strategic leadership and hands-on attention to detail.</li><li>
Experience of Ultra high net worth customer service in a Travel or associated business
</li><li>Record of success in senior operational leadership managing multi-location teams and complex operations
</li><li>Knowledge and expertise in luxury, hospitality, travel, concierge.</li><li>
Demonstrated ability to commercial growth, operational excellence, and service quality
</li><li>Ability to promote service excellence and client-centric operations
</li><li>Strong / Excellent / Exceptional strategic thinking, communication, and relationship-building skills
</li><li>Experience in implementing growth strategies and optimizing operational efficiency
</li><li>Microsoft Office (Excel, Word, PowerPoint)</li></ul>
Location: Riyadh - Saudi Arabia (100% on site)
Benefits
At Ten, employees are at the heart of everything.
The company promotes a culture of recognition &ndash; through regular performance reviews and the annual Extra Mile Awards for outstanding achievements. Employees are encouraged to incorporate their personal goals and interests into their careers and receive support on their development journey.
What Ten offers:<ul><li>
Attractive compensation package: Competitive salary, performance-based bonus, and the Ten Loyalty Rewards program</li><li>
Vacation policy: Paid vacation plus one additional day for volunteer work</li><li>
Sabbaticals: One month of paid leave every five years</li><li>
Remote Working Holidays</li><li>
Exclusive employee discounts: Access to exclusive travel and lifestyle offers, just like our premium clients</li><li>
International clientele: Manage a high-quality portfolio with excellent service</li><li>
Dynamic work environment: Diverse tasks in an international team</li><li>
Career opportunities: Development prospects in an agile, growing company</li><li>
Inclusive company culture: Diversity and collaboration are highly valued</li></ul><h3 class="jobSectionHeader">
About Us</h3>
Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to become part of a dynamic team in our travel department. Our clients and employees are at the center of everything we do. We support High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel.
Our goal at Ten is simple: We want to become the world&rsquo;s most trusted service company. We deliver our service through a combination of our unique, technology-enabled platform and the expertise of our highly qualified lifestyle managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members.
As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.
Our Commitment to Diversity:
We promote diverse perspectives, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration &ndash; from hiring to promotion &ndash; are based on performance, competence, commitment, and business needs.
Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we are currently not accepting any additional agencies. Ten Group is not responsible for fees related to unsolicited applications.</div>

General Manager

<div>
 
 Job Purpose
 
 
 
 The role holder is responsible for ensure availability of specific dashboards providing real-time status, performance metrics, and incident updates, ensuring they are customizable and accessible to key stakeholders. The role holder shall carry out his duties in accordance with the stipulated business policies and procedure
 
 
 
 Job Responsibility
 
 
 
 <ul>
 <li>
 Ensure uninterrupted, highest-quality service delivery to all &lsquo;Special Services&rsquo; customers
 </li>
 <li>
 Develop and maintain a zero-interruption policy with rigorous service-level agreements (SLAs), specifying measurable targets such as uptime percentages and maximum allowable downtime
 </li>
 <li>
 Guarantee business continuity and disaster recovery readiness, including regular drills, scenario planning, and periodic updates to contingency plans
 </li>
 <li>
 Ensure rapid detection, response, and resolution of incidents by all SEA team, contribute in implementing advanced incident management tools and training specific for SSEA
 </li>
 <li>
 Collaborate closely with the Service Operations Center (SOC) for real-time visibility and management of services, sharing a unified operational dashboard.
 </li>
 <li>
 Define and track specific key performance indicators (KPIs) for service quality, incident resolution time, and customer satisfaction, with dashboards for visibility
 </li>
 <li>
 Conduct regular reviews and audits to identify gaps and areas for improvement, supported by root cause analysis (RCA) of incidents
 </li>
 <li>
 Implement a continuous improvement framework to enhance operational efficiency and service quality
 </li>
 <li>
 Ensure an end-to-end visibility of specific services and underlying capabilities using advanced monitoring and analytics tools such as AIOps platforms and network performance dashboards
 </li>
 <li>
 Ensure availability of specific dashboards providing real-time status, performance metrics, and incident updates, ensuring they are customizable and accessible to key stakeholders
 </li>
 <li>
 Deliver comprehensive reports on specific service performance, incident management, and continuous improvement initiatives
 </li>
 <li>
 Ensure predictive analytics using AI/ML models to anticipate and mitigate potential risks before they impact services
 </li>
 <li>
 Generate Daily, Weekly, Monthly Report for KPI, MTTR.
 
 
 </li>
 </ul>
 
 Job Responsibility (cont.)
 
 
 
 
 Years Of Experience
 
 
 
 <ul>
 <li>
 Minimum of 6 years of experience in a related discipline
 
 
 </li>
 </ul>
 
 Nature Of Experience
 
 
 
 <ul>
 <li>
 Prior experience in - within the Telecommunication industry
 
 
 </li>
 </ul>
 
 Job Band
 
 
 
 Professional
 
 
 
 Skills
 
 
 
 
 Education
 
 
 
 Bachelor Degree in Engineering or Business Administration
 
 
 
 Additional Education
 
 
 
 
 Certifications
 
</div>

Service Excellence Assistant Manager

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes
 
 LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️
 
 and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
 
 
 Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
 
 
 Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
 
 
 &ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;
 
 
 Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/
 
 
 
 Job Overview: The role drives the delivery of Field Service operations across the Saudi Snacks Foods locations including 2 manufacturing locations and the Executive Leadership located in Riyadh HO.
 
 
 The role works closely with Sector/Global IT support teams and 3rd party providers to ensure Service Levels and Customer Expectations are achieved and to ensure stability of IT Infrastructure.
 
 
 The role has a strong customer facing component and is the first escalation point for Saudi Snacks Foods users' community.
 
 
 The role involves some project work which requires strong communication skills and the ability to prioritize workload and liaise with people across all functions and levels of the PepsiCo business
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver high standard of customer service to IT customers and vendors in a professional manner ensuring every contact fosters a positive image of the IT team whilst complying to and enforcing IT policies and procedures.
 </li>
 <li>
 Manage Field Services tickets, prioritize Incidents and Requests based on urgency and impact and allocate appropriately within the Field Services team or escalate to backline teams as required.
 </li>
 <li>
 Track progress of Field Services tickets and resolve roadblocks to ensure courteous, timely, and effective resolution in line with SLA's, users' expectations, and quality standards.
 </li>
 <li>
 Collaborate with the members of the IT operations team to drive operational stability across the SSFL applications and infrastructure.
 </li>
 <li>
 Provide regular management updates to stakeholders capturing service availability of IT services.
 </li>
 <li>
 Support broader IT team by assisting in successful delivery of IT/business projects
 </li>
 <li>
 Participate in investigations of Critical Incidents and implement workarounds to minimize business impact.
 </li>
 <li>
 Maintain health of infrastructure systems keeping upgrades and patches current
 </li>
 <li>
 Manage and collaborate with 3rd party suppliers to ensure quality is in line with expectations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education: Bachelor's degree in Computer Science, or related field
 
 
 Scope and Years of Experience:
 
 
 <ul>
 <li>
 5+ years of related IT business work experience in a large-scale corporate environment
 </li>
 <li>
 ITIL experience and Service Delivery qualification
 
 
 </li>
 </ul>
 Language Proficiency
 
 
 Very good English for communication with stakeholders with Pepsico globally
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Strong Office 365 knowledge and experience
 </li>
 <li>
 Video Conferencing - Zoom and Polycom
 </li>
 <li>
 Compute skills (Servers, Storage, etc.)
 </li>
 <li>
 Networking skills
 </li>
 <li>
 Knowledge of IT process frameworks, supporting roles and tools
 
 
 </li>
 </ul>
 Other Skills:
 
 
 <ul>
 <li>
 Excellent remote collaboration skills
 </li>
 <li>
 Experience working in a matrix organization with diverse priorities
 </li>
 <li>
 Experience dealing with multiple vendors
 </li>
 <li>
 Excellence in execution through proper prioritization of projects
 </li>
 <li>
 Ability to multi-task, collaborate effectively with others and meet deadlines
 </li>
 <li>
 Strong interpersonal skills and ability to successfully interact with everyone in the business
 </li>
 <li>
 An appetite for continuous improvement and adding value to the business
 </li>
 </ul>
</div>

Network Asst Analyst

Smart Technology Solutions

<div><ul><li>Eliminate recurring incidents through permanent fixes</li>
<li>Build and extend automation to remove manual work</li>
<li>Lead Sev-1 and Sev-2 incidents and close within SLA</li>
<li>Coach L1 and L2 teams on tools and best practices</li>
<li>Lead complex IT projects end to end</li>
<li>Supervise service teams and drive client improvement</li>
<li>You ensure all services meet contractual and SLA commitments</li>
<li>You use data to improve service quality and reliability</li>
<li>You listen to clients and turn feedback into real technical change</li>
</ul>
Requirements<ul>
<li>
Bachelor degree in Computer Science or Information Technology</li>
<li>Professional certifications preferred ITIL Microsoft or similar</li>
<li>Minimum 8 years experience in IT support or managed services</li>
<li>Strong background in enterprise environments</li>
<li>Strong problem management and trend analysis skills</li>
<li>Hands on scripting and automation experience</li>
<li>Clear leadership during critical incidents</li>
<li>Ability to train and mentor technical teams</li>
<li>Strong client and stakeholder alignment skills</li>
<li>Proven project delivery across multiple workstreams</li>
</ul>
Benefits<ul><li><ul>
<li>
A culture of growth: Many of our leaders started in junior roles &mdash; we believe in investing in our people and growing talent from within.</li>
<li>Continuous feedback: We don&rsquo;t wait for annual reviews &mdash; we believe in real-time coaching and development.</li>
<li>Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.</li>
<li>A space for every personality: Love socializing? You&rsquo;ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We&rsquo;ve got dedicated Focus Rooms perfect for deep work.</li>
<li>Flexible work options: Enjoy up to 6 Work from Home days per month &mdash; balance that works for you.</li></ul></li></ul></div>

Senior IT Services Engineer

Accenture

<div><div><h2 class="jobSectionHeader">About Accenture</h2>
Accenture is a leading global professional services company that helps the world&rsquo;s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services&mdash;creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries.<h2 class="jobSectionHeader">
The Work</h2>
Join us in shaping a secure future! As a SOC Delivery Lead, you will act as a subject matter expert, collaborating with cross-functional teams to make impactful decisions and deliver innovative security solutions. Your expertise in Security Incident Response will be critical in building and managing SOC operations that protect enterprise environments and mitigate cyber threats.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Design and implement security solutions that strengthen organizational security posture and resilience.</li><li>
Govern enterprise security tools and frameworks, ensuring compliance and operational effectiveness.</li><li>
Build and maintain Security Operations Centers (SOC) to detect, analyze, and respond to cyber threats.</li><li>
Collaborate with cross-functional teams to align security strategies with business objectives and risk frameworks.</li><li>
Provide leadership and guidance in developing security policies and risk management practices.</li></ul></div></div>
 
<div><div><h2 class="jobSectionHeader">What You Need</h2><ul><li>
Master proficiency in Security Incident Response and SOC operations.</li><li>
Minimum 2 years of relevant experience in security delivery or incident response.</li><li>
Bachelor&rsquo;s degree in Computer Science, Cybersecurity, or related field.</li></ul><h2 class="jobSectionHeader">
Bonus Points</h2><ul><li>
Intermediate proficiency in Security Delivery Governance.</li><li>
Intermediate proficiency in Security Quality Assurance.</li></ul></div></div>

SOC Delivery Lead

Explore 1598+ Service delivery manager in Riyadh this January. Find roles across top companies and apply now to boost your career.

1598 service delivery manager jobs IN Riyadh

IT support Manager (open for Saudi nationals only), OTS

General Manager

Service Excellence Assistant Manager

Network Asst Analyst

Network Asst Analyst

Senior IT Services Engineer

SOC Delivery Lead