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service desk engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Islamabad 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
LUPIbtTosK</div>

Service Desk Engineer

<div>
 
 Cloudelligent is looking for competent candidates for the position of&nbsp;Service Desk Engineer (L1)&nbsp;
 
 &nbsp;
 
 
 Position Title: Service Desk Engineer&nbsp;
 
 Location: Islamabad
 
 
 &nbsp;
 
 &nbsp;
 
 
 About Cloudelligent&nbsp;
 
 
 &nbsp;
 
 Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.&nbsp;
 
 &nbsp;
 
 
 Responsibilities&nbsp;
 
 
 <ul>
 <li>
 
 Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Act as a contact point between Helpdesk Operations and Other external and internal teams.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Escalate issues to relevant teams based on SOP &amp; Escalation matrix&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provide Incident Response (IR) support when analysis confirms actionable incident&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform incident closure, verifying problem resolution with Users and documenting resolution procedures&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Troubleshoot software, hardware, and network issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Guide end-users on how to setup and use&nbsp;new technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Perform vendor management for procurement and support (Cloudelligent/Clients).&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Assist Cloud team with migration and supporting infrastructure on Azure/AWS.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Backup and restore&nbsp;the organization's&nbsp;data files and systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Install, configure, and upgrade PC software and operating systems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage inventory and track IT assets used by the organization.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Author, edit, and manage IT documentation to improve our&nbsp;clients'&nbsp;IT policy, procedures, and protocols.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Manage the helpdesk collaboratively for&nbsp;optimal&nbsp;performance and support by resolving incidents&nbsp;in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Prepare and present weekly updates.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Participate in IT projects.&nbsp;&nbsp;
 
 </li>
 </ul>
 
 
 Requirements&nbsp;
 
 
 <ul>
 <li>
 
 Bachelor's degree in information technology, computer&nbsp;science&nbsp;or related field.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 2+ years of experience providing customer-focused technical support.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Exceptional verbal, written, and interpersonal communication skills.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands on experience&nbsp;with&nbsp;service desk ticketing&nbsp;systems, email, online chat, service support process, and SLA.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Strong interest in IT support, technical troubleshooting, and cloud technologies.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Basic understanding of IT methodologies and service desk operations.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365).&nbsp;Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Knowledge of cloud platforms (AWS or Azure) is a plus.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Should be able to work in 24/7 environments.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Self-driven, ability to work independently or as part of a project team with limited supervision.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 AWS Cloud Practitioner certification is highly preferred.&nbsp;
 
 </li>
 </ul>
</div>

Obizworks-Offshore Business Consultants

Job SummaryWe are seeking an experienced MSP Systems Engineer to manage and optimize complex client environments. This is an infrastructure-heavy role focusing on server stability, virtualization, and proactive management. You will be responsible for maintaining 99.9% uptime for our clients while operating strictly within an SLA-driven model.Mandatory Requirements:<ul><li>Minimum 3 - 5 years of experience working for an MSP (Managed Service Provider</li><li>RMM Proficiency: Deep experience with platforms like ConnectWise, NinjaOne, N-able, or Kaseya.</li><li>Backup Mastery: Hands-on management of Veeam, Datto, or Acronis in a multi-tenant environment.</li><li>SLA Discipline: Proven track record of meeting strict response and resolution times (SLAs).</li><li>Communication Skills: Excellent English Communication is a must.</li></ul>Timings: 6pm- 3am / full time onsiteKey Technical Responsibilities<ul><li>Server &amp; Identity: Build, migrate, and maintain Windows Server (2016-2022) environments and Active Directory (Group Policy, DNS/DHCP, Azure AD integration).</li><li>Virtualization: Manage and troubleshoot Hyper-V and VMware ESXi/vCenter clusters, including resource allocation and performance tuning.</li><li>Proactive Management: Utilize RMM tools to automate patching, monitor system health, and deploy software across multiple client sites.</li><li>Data Protection: Oversee MSP-centric backup solutions (Veeam, Datto, SIRIS); perform regular test restores and ensure disaster recovery readiness.</li><li>Escalation Support: Act as a Tier 2/3 escalation point for complex infrastructure issues that cannot be resolved by the front-line help desk.</li></ul>Operational Requirements<ul><li>Strict adherence to Service Level Agreements (SLAs) and detailed time-tracking.</li><li>Participation in a high-performing team using a PSA (Professional Services Automation) tool like Autotask or ConnectWise Manage.</li></ul>Location: Bahria Town Phase 7. Disclaimer: Only resumes &amp; cover letters written by you. AI-generated applications will not be considered.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Do you have hands on experience with window server, active directory and virtulization ( Hyper V M ware )</li><li>Do you have expertise in MSP- centric backup tools &amp; proactive RMM platforms ?</li><li>Do you have ability to manage multiple clients &amp; document work within a fast - pced SLA - driven model ?</li><li>Do you have strong English communication skills for both client facing support and internal team collaboration ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>5years: 3 years (Required)</li></ul>Language:<ul><li>English ? (Required)</li></ul>Work Location: In person

IT NOC Engineer / MSP Systems Engineer (Level 2/3)

Standard High School & College

Position: Front Desk Office ManagerLocation: I-8 Markaz, Islamabad (On-site) Shift Timing: 8:00 PM &ndash; 4:00 AM Schedule: 5 days a weekAbout the Role: We are seeking a compassionate and organized Front Desk Office Manager to be the first point of contact for our mental health clients during evening and night hours. This role is ideal for someone with prior experience in patient interaction, preferably in a mental health setting, who is comfortable handling administrative tasks with discretion, empathy, and efficiency.Key Responsibilities:<ul><li>Answer incoming calls from patients and respond to inquiries with professionalism and care</li><li>Assist patients with booking, rescheduling, and confirming appointments</li><li>Process patient payments by charging credit/debit cards through our secure systems</li><li>Provide basic support and reassurance to clients calling in with mental health-related concerns</li><li>Maintain accurate appointment records and update patient information as needed</li><li>Coordinate with clinicians and internal staff to ensure smooth daily operations</li><li>Manage front desk duties including attendance tracking, office supplies, and client-facing documents</li><li>Uphold patient confidentiality and follow HIPAA-compliant procedures at all times</li></ul>Qualifications:<ul><li>Prior experience in a medical, mental health, or customer service front desk role</li><li>Strong communication skills with a patient and empathetic tone</li><li>Familiarity with appointment scheduling software and card payment systems</li><li>Ability to work independently during night hours and handle sensitive situations calmly</li><li>Organized, punctual, and detail-oriented</li></ul>Preferred:<ul><li>Experience working in a mental health clinic or wellness center</li><li>Knowledge of basic mental health terminology and patient care etiquette</li></ul>Job Type: Full-timeWork Location: In person

Virtual Medical Front Desk Manager

ASK Development

Position: Customer Care Representative Timings: 1:00 PM to 9:00 PM (Rotational Shifts) Job Responsibilities:<ul><li>Handle incoming calls as part of the Frontline HR Helpline Desk.</li><li>Address and resolve employee queries from all over Pakistan.</li><li>Maintain a professional and courteous communication tone in both Urdu and English.</li><li>Ensure accurate logging, tracking, and follow-up of employee concerns.</li><li>Provide timely support and escalate cases when required.</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support is mandatory.</li><li>Strong communication skills in English and Urdu.</li><li>Ability to multitask, remain calm under pressure, and deliver quality service.</li></ul>Education:<ul><li>Intermediate or bachelors</li><li>Fresh graduates are encouraged</li></ul>Job Type: Full-timePay: From Rs65,000.00 per monthWork Location: In person

Call Center Representative

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div>
About the Job:

Motive is seeking an Associate Manager, Deal Desk to lead and develop a team of Deal Desk Analysts while also serving as a pricing enablement and commercial strategy leader for the Sales organization.

This role goes beyond deal execution. You will play a critical role in training Deal Desk Analysts, enabling Sales representatives, advising Sales leadership, and reinforcing pricing strategy and commercial discipline across regions. You will be expected to think deeply from a financial lens while balancing sales effectiveness and customer outcomes, and to help institutionalize pricing strategy through training, documentation, and operating rigor.

You will partner closely with Sales, Finance, Order Management, Billing, and Systems teams while supporting sellers across the United States, Canada, Mexico, the United Kingdom, and other international regions as Motive continues to expand.

What You'll Do

People Leadership &amp; Team Development
<ul>
<li>Lead, coach, and develop a team of Deal Desk Analysts, with a strong emphasis on commercial judgment, pricing rigor, and customer-centric deal thinking.</li>
<li>Own hiring, onboarding, performance management, and career development for analysts.</li>
<li>Establish quality standards, escalation frameworks, and decision principles that scale across regions.</li>
<li>Build a culture of accountability, continuous improvement, and strong partnership with Sales.</li>
<li>Pricing Strategy Enablement &amp; Sales Training</li>
<li>Act as a key enablement leader for pricing and deal strategy across Sales.</li>
<li>Design and deliver quarterly pricing and deal strategy trainings for Sales representatives and managers.</li>
<li>Train and advise Sales leaders on pricing strategy, discounting guardrails, and commercial trade-offs.</li>
<li>Reinforce leadership-defined pricing strategy by fostering &mdash; and where necessary enforcing &mdash; consistent commercial discipline.</li>
<li>Serve as a thought partner to Sales on how to position pricing decisions with customers while protecting long-term value.</li>
</ul>
Deal Strategy &amp; Commercial Advisory
<ul>
<li>Serve as the senior escalation point for complex and non-standard deals.</li>
<li>Advise on deal structuring decisions using a balanced lens that considers margin, COGS, customer value, competitive context, and long-term retention.</li>
<li>Help Sales navigate trade-offs between short-term deal wins and sustainable, scalable commercial outcomes.</li>
<li>Operational Excellence, Policy &amp; Documentation</li>
<li>Own and continuously improve Deal Desk policies, SOPs, approval frameworks, and documentation.</li>
<li>Scale pricing strategy and deal governance through clear, accessible, and well-maintained documentation.</li>
<li>Partner with Enterprise Systems, Sales Enablement, Order Management, Billing, and Finance to operationalize policy changes in Salesforce, CPQ, and related systems.</li>
<li>Ensure Deal Desk processes remain audit-ready, consistent, and aligned with leadership intent.</li>
</ul>
Cross-Functional &amp; Global Collaboration
<ul>
<li>Act as a trusted partner to Sales leadership and cross-functional stakeholders across multiple geographies.</li>
<li>Lead deal reviews, office hours, and enablement sessions for globally distributed Sales teams.</li>
<li>Provide insights on deal trends, pricing behavior, and regional nuances to inform go-to-market and customer experience strategy.</li></ul> 


What We're Looking For
<ul>
<li>Experience &amp; Background</li>
<li>Bachelor's degree in Finance, Accounting, Business, or a related field.</li>
<li>6+ years of experience in Deal Desk, Revenue Operations, Finance Operations, Order Management, Billing, or a related function within a high-growth technology company.</li>
<li>2+ years of people management experience, including hiring, coaching, and performance management.</li>
<li>Demonstrated experience partnering closely with Sales and Sales leadership on pricing and deal strategy.</li></ul> 


Skills &amp; Competencies
<ul>
<li>Strong financial and analytical skills with the ability to evaluate deal economics, margins, and commercial trade-offs.</li>
<li>Advanced proficiency in Google Sheets / Excel, including complex formulas and analysis.</li>
<li>Strong working knowledge of Salesforce, CPQ, and sales-related systems; SFDC Admin-level experience is a plus.</li>
<li>Excellent communication and enablement skills, with the ability to translate complex pricing concepts into clear, actionable guidance.</li>
<li>Highly process-oriented, detail-driven, and comfortable operating in fast-paced, ambiguous environments.</li>
</ul>
Leadership &amp; Enablement Mindset
<ul>
<li>Proven ability to build and lead high-performing operational teams.</li>
<li>Strong track record of training, influencing, and enabling Sales organizations.</li>
<li>Experience working with multicultural, globally distributed teams.</li>
<li>Ability to balance financial discipline with sales effectiveness and customer outcomes.</li>
</ul>
Why Join Motive
<ul>
<li>Play a central role in shaping Motive's pricing strategy and commercial discipline at scale.</li>
<li>Lead both people and enablement, influencing how deals are structured and sold globally.</li>
<li>Partner directly with Sales and Finance leadership across regions.</li>
<li>Clear growth path within Motive's leadership track.</li>
<li>Opportunity to make a measurable impact on revenue quality, margin, and customer experience.</li>
<li>Creating a diverse and inclusive workplace is one of Motive's core values.</li>
<li>We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities, and perspectives.</li>
</ul><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Associate Manager, Deal Desk - (Remote)

Job Title: Customer Care Representative Salary: 65,000 PKR Timings: 1:00 PM &ndash; 9:00 PM (Rotational Shifts)We are looking for a dedicated and professional Customer Care Representative to join our team. If you have strong communication skills and experience in handling customer or HR-related queries, this is a great opportunity for you!Job Responsibilities:<ul><li>Handle incoming calls at the Frontline HR Helpline Desk</li><li>Respond to and resolve employee queries across Pakistan</li><li>Maintain a professional and courteous tone in Urdu &amp; English</li><li>Accurately log, track, and follow up on employee concerns</li><li>Provide timely support and escalate cases when necessary</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support (Mandatory)</li><li>Excellent communication skills in English and Urdu</li><li>Ability to multitask and work efficiently under pressure</li><li>Strong problem-solving skills and service-oriented attitude</li></ul>Education:<ul><li>Intermediate or Bachelor&rsquo;s degree</li><li>Fresh graduates are encouraged to appl</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer care Representative: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer care Representative

Explore 278+ Service desk engineer in Islamabad this February. Find roles across top companies and apply now to boost your career.

278 service desk engineer jobs In Islamabad

Service Desk Engineer

Service Desk Engineer

IT NOC Engineer / MSP Systems Engineer (Level 2/3)

Virtual Medical Front Desk Manager

Call Center Representative

Associate Manager, Deal Desk - (Remote)

Customer care Representative