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technical support officer - oss Jobs in Islamabad

technical support officer - oss

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Ufone 4G

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation &amp; Change Management.
 
 
 
 
 
 
 PTCL Group actively cultivates an inclusive &amp; diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
 
 .
 
 
 
 
 
 
 PTCL Group Vision &amp; Values:
 
 
 
 
 
 
 With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:
 
 
 
 
 <ul>
 <li>
 Be Resilient
 </li>
 <li>
 Think Big
 </li>
 <li>
 Win Every Battle
 </li>
 <li>
 Value Success
 </li>
 </ul>
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 <ul>
 <li>
 Officer Joint Shop needs to provide best customer services to all walk-in customers.
 </li>
 <li>
 Ensure implementation of effective and efficient Sales and Customer Services To bring quality Service &amp; Sales as per assigned Monthly commercial targets for both Ufone/PTCL Products.
 </li>
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 Share feedback on regular basis regarding new products/Services and customer impacting processes/SOPs for any further improvement, if required.
 </li>
 <li>
 Timely escalation of customer complaints and ensuring resolution within time. To enhance PTCL/Ufone revenue and profitability at PTCL/Ufone Service Center through Ufone &amp; PTCL Products (PSTN, Broadband &amp; IPTV.)
 </li>
 <li>
 Ensure that the required knowledge and skills to impart correct information.
 </li>
 </ul>
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Service quality
 </li>
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 Service Efficiency
 </li>
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 Commercial Targets
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 Knowledge Management
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification
 
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor's degree required.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
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 1 to 2 years of relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies:
 
 
 
 
 
 <ul>
 <li>
 MS Office
 </li>
 <li>
 CRM
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 <li>
 CMS
 </li>
 </ul>
 
 
 
 
 
 
 PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.
 
 
 
</div>

Officer Joint Shop

Think Higher Consultants

We are looking for a Customer Service and Admin Officer to join our team. The ideal candidate will provide administrative support to ensure smooth office operations, including coordinating activities, managing correspondence, and supporting the team with clerical tasks. The role requires strong communication skills, proficiency in MS Word, and a minimum of two years of relevant experience.Roles &amp; Responsibilities:<ul><li>Provide general administrative and clerical support such as mailing, scanning, and copying documents.</li><li>Take regular follow-ups from clients and ensure timely communication and response to their queries.</li><li>Prepare, manage, and file official documents and reports using MS Word.</li><li>Assist in the planning and execution of office activities, meetings, and events.</li><li>Handle incoming calls, emails, and other communications professionally and promptly.</li><li>Maintain accurate records of office expenses, client interactions, and other important documentation.</li><li>Support team members in day-to-day tasks, including managing appointments, schedules, and travel arrangements.</li><li>Assist in the on boarding process for new employees, including preparing necessary documentation and coordinating orientation sessions.</li><li>Manage office supplies and inventory, ensuring that the office is stocked with necessary materials.</li><li>Coordinate with vendors and service providers for office maintenance and supplies.</li><li>Assist in the preparation of reports and presentations for management.</li></ul>Qualifications:<ul><li>Bachelor's degree in Education or a related field.</li><li>Minimum of 2 years of experience in a similar administrative role.</li><li>Proficiency in MS Word and other MS Office applications.</li><li>Excellent verbal and written communication skills.</li><li>Strong organisational and time management skills.</li><li>Attention to detail and the ability to multitask effectively.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

CS & Admin Officer

Customer Service and Administration Officer

Jacked Nutrition

IT Officer &ndash; Jacked NutritionLocation: Islamabad Job Type: Full-Time Company: Jacked NutritionAbout Jacked NutritionJacked Nutrition is a leading health and wellness brand focused on delivering high-quality supplements and exceptional customer service. As our company grows, we are looking for a reliable IT Officer to manage our daily technical needs and keep our systems running smoothly.Job Responsibilities<ul><li>Ensure smooth and stable internet connections across all branches and offices.</li><li>Troubleshoot issues related to Wi-Fi, routers, modems, and network devices.</li><li>Install, maintain, and troubleshoot computers, laptops, printers, and POS systems.</li><li>Buy or source new PCs, laptops, and IT equipment when required.</li><li>Set up new devices, including software installation and configuration.</li><li>Maintain and update IT inventory, including hardware and licenses.</li><li>Ensure smooth functioning of email accounts, online tools, and office software.</li><li>Coordinate with external vendors for repairs, upgrades, and new purchases.</li><li>Provide quick support to staff for any IT-related issues.</li><li>Perform general IT tasks to ensure the company&rsquo;s operations run without interruption.</li></ul>Requirements<ul><li>1&ndash;3 years of experience in IT support or a similar role.</li><li>Strong understanding of internet troubleshooting, networking, and hardware setup.</li><li>Ability to diagnose and solve common IT problems quickly.</li><li>Basic knowledge of Windows, Mac, and common software tools.</li><li>Good communication skills and a responsible, proactive attitude.</li><li>Ability to work independently and manage multiple tasks.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Growth opportunities</li><li>Supportive work environment</li><li>Employee discounts on Jacked Nutrition products</li></ul>How to ApplyApply through Indeed with your updated resume. We&rsquo;re excited to find someone who can keep our systems running smoothly and support our growing team!Job Type: Full-timeWork Location: In person

IT Officer

Medics Plus

We are looking for a motivated Statoinery Field Sales Officer to promote and sell our stationery products to different businesses such as manufacturers, distributors, and retailers. The ideal candidate should have good communication skills, basic knowledge of Sales, and the ability to build strong relationships with clients.Requirements<ul><li>Education: Matric or Intermediate in a relevant field.</li><li>Experience: Experience in stationery field sales or business development is preferred but not required.</li><li>Skills:</li><li>Good communication and interpersonal skills</li><li>Strong persuasion and negotiation abilities</li><li>Ability to work independently and meet deadlines</li><li>Basic understanding of logistics and supply chain</li><li>Good organizational and time management skills</li></ul>Other:<ul><li>Only male candidates may apply</li><li>Must have own bike</li><li>Must be permanent resident of Islamabad and Rawalpindi</li></ul>Benefits<ul><li>Market Competitve Salary</li><li>Incentives upto 50,000</li><li>2 Yearly Bonuses</li><li>Fuel Allowance</li><li>Yearly Increaments</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs48,000.00 per monthWork Location: On the road

Sales Officer

Inbox Business Technologies

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Technical Support Officer - OSS

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

Explore 287+ Service officer in Islamabad this December. Find roles across top companies and apply now to boost your career.

287 service officer jobs IN Islamabad

Officer Joint Shop

CS & Admin Officer

Customer Service and Administration Officer

IT Officer

Sales Officer

Technical Support Officer - OSS

Technical Support Officer - OSS