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customer service representative Jobs in Karachi

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service officer

Avery Dennison

<div>Company Description 
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

Human Capital HR Solutions

Officer OperationsLocation: Karachi Industry: Ports / Logistics &ndash; Customer Care Qualification: Minimum 14 years of education (any discipline) Experience: Fresh to 1 yearHuman Capital HR Solutions is hiring on behalf of a reputed client in the Ports &amp; Logistics sector.We are looking for a proactive and detail-oriented Officer Operations to manage import/export documentation, billing processes, and customer coordination while supporting senior documentation staff.Key Requirements&middot; Basic reading &amp; writing skills in Urdu &amp; English&middot; Ability to handle import/export documentation &amp; billing as per SOPs&middot; Willingness to work in shifts (including nights, weekends &amp; public holidays)&middot; Physically &amp; mentally fit as per QHSE standards&middot; Computer literate with strong coordination skills&middot; Customer-focused mindset with professionalism &amp; integrityKey Responsibilities&middot; Receive, verify, process, and enter documents into the system&middot; Issue proforma invoices and gate passes&middot; Process special service requests&middot; Coordinate with Helpdesk &amp; senior officers for smooth operations&middot; Ensure compliance with SOPs, legal &amp; company requirements&middot; Maintain confidentiality and professional conduct&middot; Support training and mentoring of junior staffHow to ApplySend your updated resume to: careers1.hc@gmail.com careers@humancapitalintl.comSubject Line: Officer Operations &ndash; KarachiFollow our social accounts for the latest job opportunities:&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/Job Type: Full-timeWork Location: In person

Officer Operations

Omni Academy Consulting & Technologies 

Hiring: Sales Officer Shahrah e Faisal CampusSalary: Rs. 40,000/month + Commission Start Date: 25 Feb , 2026Location : Shahrah e faisal Karachi About Omni AcademyOmni Academy is a fast-growing training and consultancy organization committed to innovation and excellence. We are dedicated to empowering individuals and businesses through digital transformation, training, and strategic consultancy.We are looking for a motivated and target-driven Sales Office Executive to join our team. The ideal candidate will be responsible for handling inbound and outbound sales inquiries, generating leads, and converting prospects into customers.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer inquiries professionally</li><li>Make outbound calls to generate leads and follow up on prospects</li><li>Provide product/service information to potential clients</li><li>Maintain accurate records of calls and sales activities</li><li>Achieve daily and monthly sales targets</li><li>Coordinate with the marketing and operations team</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred</li><li>1&ndash;2 years of sales or call center experience (preferred)</li><li>Strong communication and negotiation skills</li><li>Basic computer knowledge (MS Office, CRM preferred)</li><li>Ability to work under pressure and meet targets</li></ul>Job Type: Full-timePay: Rs40,000.00 per monthWork Location: In person

Sales Officer - Shahrah e faisal Karachi

Zindagi Trust

<div>About Zindagi Trust
Zindagi Trust is a non-profit organization established in 2002 that strives to improve the quality of public sector education in Pakistan. Our primary areas of focus include establishing model centers of academic excellence, advocating with the Government for education policy reform and creating equitable access to high-quality education for children nationwide.
We Are Hiring
Zindagi Trust is actively seeking a Admin Officer to be positioned at our adopted government school, Khatoon-e-Pakistan Government Girls Secondary School, located in Bahadurabad, Karachi.
Position Summary
The Admin Officer is responsible for institutional data governance, academic data coordination, analytical reporting, and asset oversight. The role ensures the accuracy, integrity, and strategic use of student and teacher data to support decision-making at campus, Head Office HO, and DEO levels. The Admin Officer works closely with Section Heads, parents, and school leadership to monitor admissions, attendance, performance, and dropout trends while ensuring smooth administrative execution and audit readiness.
<h3 class="jobSectionHeader">Core Responsibilities
</h3>1. Master Data Management
<ul><li>Maintain and validate Student Master Data admissions, enrolment, transfers, promotions, dropouts, stuck-off cases.
</li><li>Maintain Teacher Master Data attendance, assignments, leave records.
</li><li>Conduct periodic audits to ensure complete accuracy and alignment between digital and physical records.
</li><li>Prepare and verify official submissions for HO and DEO.
</li></ul>2. Academic Data Coordination
<ul><li>Coordinate with Section Heads on performance data, result compilation, promotion/retention lists, admissions, and absenteeism cases.
</li><li>Consolidate section-wise data into campus-level reports.
</li><li>Identify and flag at-risk students based on attendance and academic trends.
</li><li>Ensure timely processing of results and report cards.
</li></ul>3. Data Analysis &amp; Reporting
<ul><li>Generate analytical reports on attendance trends, chronic absenteeism, promotion/retention, dropout analysis, and admissions.
</li><li>Prepare dashboards and presentations for campus reviews, HO, and DEO reporting.
</li><li>Develop concise, research-based briefs with data-driven recommendations.
</li></ul>4. AI-Integrated Data Management
<ul><li>Utilize AI tools for data cleaning, organization, pattern identification, and predictive insights.
</li><li>Automate repetitive processes and enhance reporting efficiency through digital systems.
</li></ul>5. Administrative Oversight
<ul><li>Supervise printing and documentation processes execution by Admin Assistant.
</li><li>Monitor report card preparation and review attendance/late arrival summaries.
</li><li>Ensure compliance with internal data management systems and procedures.
</li></ul>6. Asset Governance &amp; Audit Readiness
<ul><li>Supervise asset tagging and ensure all procured assets are tagged before deployment.
</li><li>Maintain and reconcile the Fixed Asset Register.
</li><li>Conduct periodic physical verification with the Admin Assistant.
</li><li>Identify discrepancies and ensure documentation is accurate and audit-ready.
</li><li>Prepare asset reports for Admin Manager review and coordinate with audit teams.
</li></ul>7. Accountability Structure
<ul><li>The Admin Officer maintains an accurate and reconciled Fixed Asset Register and ensures audit compliance, with final oversight by the Admin Manager.
</li></ul>8. Event Support Need-Based
<ul><li>Provide logistical and documentation support during school events.
</li><li>Prepare data summaries, participant lists, and reporting materials as required.
</li></ul>Requirements
<ul><li>01 to 02 Years of Relevant Experience.
</li><li>Bachelor&rsquo;s or Master&rsquo;s degree Education, Management, Data or related field preferred
</li><li>Advanced proficiency in MS Office Excel &ndash; Pivot Tables, VLOOKUP/XLOOKUP, data validation; PowerPoint; Word
</li><li>Strong analytical and data interpretation skills
</li><li>Competence in AI tools for data management and reporting
</li><li>Strong academic writing and report drafting skills
</li><li>Excellent verbal and written communication skills
</li><li>High level of accuracy and attention to detail
</li><li>Ability to coordinate across departments and manage timelines
</li></ul>How to Apply:
Candidates meeting the above criteria are encouraged to apply by clicking the link: APPLY ONLINE OR
Interested candidates may share their resume with the Subject Line &quot;ADMIN OFFICER - KPS&quot; at career@zindagitrust.org .</div>

Admin Officer

Amros Pharmaceuticals

We're Hiring: Maintenance OfficerAmros Pharmaceuticals is looking for a Maintenance Officer to support facility operations and ensure timely maintenance of equipment and infrastructure.Qualification: Diploma or Bachelor&rsquo;s degree in Mechanical, Electrical, or relevant technical field.Experience: 1&ndash;2 years of experience in facility or industrial maintenance.Key Responsibilities:<ul><li>Monitor daily maintenance activities of facility and equipment.</li><li>Coordinate with technicians and vendors for repair and maintenance work.</li><li>Ensure proper functioning of electrical, plumbing, and mechanical systems.</li><li>Maintain maintenance records and reports.</li><li>Assist in preventive maintenance planning and execution.</li><li>Ensure safety and compliance during maintenance activities.</li></ul>Location: Ahsanabad, SITE Area II, Karachi Timings: 8:30 AM &ndash; 5:30 PMApply Now: Send your updated profile to hr.recruitment@amrospharma.comJob Type: Full-timeWork Location: In person

Maintenance Officer

Sunday Bazar

Vacancy Announcement: Customer Relations Officer (Female Preferred)Company: Sunday Bazar Office Location: Model Colony, Gulshan-e-Jami, Malir &ndash; Karachi Employment Type: Full-Time (On-Site) Working Days: Monday &ndash; Saturday Ramadan Office Hours: 10:00 AM &ndash; 5:00 PM Monthly Compensation: Market CompetitiveAbout the RoleWe are currently inviting applications for a Customer Relations Officer who can effectively manage customer interactions and support service-related operations. The individual will be responsible for handling inquiries, coordinating with internal teams, and ensuring customers receive timely and satisfactory responses.The ideal candidate should demonstrate confidence, patience, and a customer-first attitude in every interaction.Key Responsibilities<ul><li>Handle incoming customer queries through calls, WhatsApp, and online platforms.</li><li>Resolve complaints professionally while ensuring quick turnaround time.</li><li>Coordinate with departments such as Inventory, Marketing, and Product Listings for issue resolution.</li><li>Keep accurate records of customer conversations and case updates.</li><li>Follow up on pending matters to ensure complete customer satisfaction.</li><li>Maintain a courteous and professional tone while representing the company.</li></ul>Candidate Requirements<ul><li>Education: Minimum Intermediate; Bachelor&rsquo;s degree preferred.</li><li>Experience: At least 1 year in a customer service or support role.</li></ul>(Candidates with excellent communication skills but no prior experience may also apply.)<ul><li>Language Skills: Strong verbal and written command of English and Urdu.</li><li>Core Competencies:</li><li>Effective communication and convincing ability</li><li>Calm and composed attitude under pressure</li><li>Problem-solving mindset</li><li>Professional approach to customer handling</li><li>Preference: Female candidates are encouraged to apply.</li></ul>What We Offer<ul><li>Positive and professional workplace culture</li><li>Growth and learning opportunities</li><li>Monthly incentives based on performance</li></ul>How to ApplySend your updated resume to: Usama.hr@sundaybazar.com.pk WhatsApp: 0303-2356310Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Handling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Relations Officer (Female Preferred)

NCRI PAKISTAN PVT. LTD.

NCRi Solutions is looking for the NOC Officer for one of the biggest Conglomerate clients based in UAE to focus on obtaining and managing all necessary No Objection Certificates (NOCs), permits, and clearances required for project execution. This role involves coordinating with local authorities and internal project teams to ensure regulatory compliance, facilitate smooth project progress, and proactively manage renewals to prevent delays in site establishment, construction, and utility connections.Key Responsibilities:<ul><li>Identify and secure project site plots by liaising with owners and relevant authorities.</li><li>Obtain NOCs from various regulatory bodies, including RTA, DEWA, Municipality, Civil Defense, and others.</li><li>Submit and follow up on applications for permits and approvals through official portals or physical visits.</li><li>Proactively track and renew expiring NOCs and permits to ensure continuous, legal site operations.</li><li>Collaborate with site managers and engineers to understand specific NOC requirements for different project phases.</li><li>Maintain a comprehensive and updated tracker/log of all NOCs, permits, and clearances.</li><li>Ensure that site establishment and construction activities align with the conditions stipulated in the issued NOCs.</li><li>Represent the organization during meetings with government authorities regarding regulatory approvals.</li><li>Reports to the Site Manager or Site Engineer and works closely with project teams.</li><li>Regularly interacts with UAE government authorities (e.g., RTA, DEWA, Civil Defense), clients, and consultants.</li></ul>Qualifications <ul><li>Thorough knowledge of UAE authority regulations and procedures (e.g., RTA, DEWA, Municipality, Trakhees).</li><li>Strong understanding of substation/project construction requirements and site operations.</li><li>Excellent organizational, planning, analytical, and problem-solving abilities.</li></ul>Experience<ul><li>Minimum 7&ndash;10 years of relevant experience in the UAE.</li><li>Demonstrated success in obtaining NOCs and permits for construction or substation projects.</li><li>Experience in handling complex regulatory compliance and coordinating with multiple external stakeholders.</li></ul>Job Type: Full-timeWork Location: In person

NOC Officer

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