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An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

Horizon Tech

Horizon Technologies is seeking a skilled and experienced IT Service Desk Officer to join our team. The IT Support Executive will be responsible for managing and maintaining the organisation's end-user devices, servers, network, and other IT infrastructure. This includes providing technical support to users, troubleshooting and resolving hardware and software issues, managing and maintaining the office network, staying up-to-date with the latest IT infrastructure and security developments, and recommending upgrades and improvements as necessary.Must Haves:<ul><li>Minimum of 1 to 2 years of experience in IT Support, with a focus on managing complex IT environments.</li><li>Knowledge of IT infrastructure and systems, including network protocols, hardware, and storage.</li><li>Knowledge of network security concepts such as firewalls, VPNs, and intrusion detection and</li><li>prevention.</li><li>Experience with network hardware such as routers, switches, and firewalls.</li><li>Knowledge of administering Linux operating systems will be a plus.</li></ul>Must be flexible to work in rotation shifts and a 24/7 operationResponsibilities:<ul><li>Manage and maintain the organisation's end-user devices, servers, network, and other IT infrastructure.</li><li>Provide technical support to users, including troubleshooting and resolving hardware and software issues.</li><li>Manage and maintain the office network and communicate with internet providers when needed to ensure stable and robust internet connections.</li><li>Stay up-to-date with the latest IT infrastructure and security developments, and recommend upgrades and improvements as necessary.</li><li>Manage and maintain Active Directory Users and Group Policy Objects.</li><li>Create and maintain documentation and asset databases.</li><li>Log all support and service requests and update tickets as needed.</li><li>Perform disaster recovery operations and data backups when required.</li><li>Administer and troubleshoot Asterisk and IP Telephony systems.</li><li>Create and manage file and folder sharing and permissions.</li></ul>Other Details:Work Timings: 3 Months Rotational Work Days: 5 Days a week Location: Shaheed-e-Millat, KarachiJob Type: Full-timeWork Location: In person

Junior IT Service Desk Officer

Mobilink Bank

<div>
 
 
 Department:
 
 Business Banking
 
 
 
 Reports To:
 
 Relationship Manager Islamic Banking
 
 
 
 Job Grade:
 
 OG-III
 
 
 
 Total Positions:
 
 01
 
 
 
 Location:
 
 Karachi Saddar Islamic Branch
 
 
 
 
 
 
 What is a Relationship Officer Islamic Banking - MMBL?
 
 
 
 
 
 
 The Relationship Officer &ndash; Islamic Banking is responsible for driving business growth through product marketing, sales, client servicing, financing booking, and document processing in full accordance with Shariah-compliant principles. The role ensures prompt delivery and repayment of financings, maintains portfolio quality, and upholds high service standards in line with regulatory frameworks on Fair Treatment of Customers and Shariah compliance.
 
 
 
 
 
 
 What a Relationship Officer Islamic Banking - MMBL Does?
 
 
 
 
 
 
 
 Business Growth:
 
 
 <ul>
 <li>
 Implement approved sales and service plans to achieve business growth objectives by coordinating with Branch Managers/Regional Managers.
 </li>
 <li>
 Achieve sales targets through quality financing generation while ensuring adherence to Shariah-compliant practices.
 </li>
 <li>
 Develop and maintain strong customer relationships following MMBL&rsquo;s SOPs, ethical standards, and moral business practices.
 </li>
 </ul>
 
 
 Cross-Selling:
 
 
 <ul>
 <li>
 Execute assigned sales and service plans using effective cross-selling techniques to meet branch and individual business targets.
 </li>
 </ul>
 
 
 Portfolio Management:
 
 
 <ul>
 <li>
 Proactively implement bank collection and default management strategies aligned with Shariah principles.
 </li>
 <li>
 Ensure adherence to bank policies for recovery and collection in current, NPL, and charged-off categories.
 </li>
 <li>
 Ensure recoveries and deposits are made through authorized cash counters as per bank guidelines.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Conduct financing booking and processing strictly in accordance with bank policies, procedures, and Shariah standards.
 </li>
 <li>
 Perform due diligence and physical verification of prospective clients to ensure accuracy and compliance.
 </li>
 <li>
 Handle customer legal documents with utmost care to prevent misuse.
 </li>
 <li>
 Instruct customers to make repayments directly at bank counters only.
 </li>
 <li>
 Avoid direct cash handling while performing Relationship Officer functions; ensure strict adherence to collection manuals and Shariah guidelines when handling field collections.
 </li>
 </ul>
 
 
 Service Quality:
 
 
 <ul>
 <li>
 Meet internal service standards, ensuring no customer complaints through adherence to the Fair Treatment of Customers policy.
 </li>
 <li>
 Build and sustain long-term, trust-based relationships with clients aligned with Islamic banking principles.
 </li>
 </ul>
 
 
 Other Responsibilities:
 
 
 <ul>
 <li>
 Perform any additional tasks assigned by the bank in line with business objectives.
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For and What It Requires to Be a Relationship Officer Islamic Banking at MMBL?
 
 
 
 
 
 
 
 Job Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a reputable institution; a Master&rsquo;s or Bachelor&rsquo;s in Islamic Finance, Management Sciences, Commerce, Accounting &amp; Finance, Economics, or Agriculture will be preferred.
 </li>
 <li>
 Minimum of 1 year of relevant work experience, preferably in Islamic banking.
 </li>
 </ul>
 
 
 Essential Skills:
 
 
 <ul>
 <li>
 Strong customer service orientation.
 </li>
 <li>
 Excellent convincing, selling, and negotiation skills.
 </li>
 <li>
 Proficiency in MS Office applications.
 </li>
 <li>
 Effective communication and interpersonal skills.
 </li>
 <li>
 Experience in collection and portfolio management.
 </li>
 <li>
 Fluency in the local language.
 </li>
 <li>
 Ability to work effectively under pressure.
 </li>
 </ul>
 
 
 Desirable Skills:
 
 
 <ul>
 <li>
 Skilled in business planning, retail banking, and customer relationship management within Islamic banking.
 </li>
 <li>
 Thorough understanding of compliance and regulatory requirements for Islamic banks, including Shariah Board approvals and SBP Islamic banking regulations.
 </li>
 <li>
 Certification in Islamic Banking will be considered an added advantage.
 </li>
 </ul>
 
 
 
 
 About MMBL:
 
 
 
 
 
 Mobilink Microfinance Bank Ltd. is providing banking services to over 48 million registered users including 20+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 114 branches and 270,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan instalments), mobile wallets, insurance, G2P, B2B &amp; B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
 
 
 
 
 
 Why Join MMBL?
 
 
 
 
 
 This is an opportunity for someone who is passionate about making a difference and playing a key role in driving transformative change. Our team is committed to empowering millions with the tools necessary to succeed in the digital age, and we're looking for a talented individual to join us in this endeavor.
 
 
 
</div>

Relationship Officer Asset Sales - Islamic

Foods Inn

Job Title: KOT OfficerDepartment: Kitchen Company: Foods Inn Location: KarachiAbout UsFoods Inn is a dynamic and forward-thinking organization committed to excellence in restaurant industry. We are seeking a highly motivated and experienced Kitchen KOT Officer to join our team.Key Responsibilities<ul><li>Print KOT (Kitchen Order Tickets) slips and punch orders in the relevant departments (e.g., Kitchen, Chinese, Home Delivery).</li><li>Receive and review all incoming orders, verifying details for accuracy and completeness before dispatch.</li><li>Maintain real-time coordination between kitchen staff and service teams to ensure timely order preparation and delivery.</li><li>Monitor order progress, follow up with departments to ensure prompt execution, and prevent delays.</li><li>Verify that each order meets food quality, presentation, and quantity standards before dispatch.</li><li>Communicate effectively with kitchen teams to manage order flow during peak hours.</li><li>Identify and resolve issues related to incorrect or delayed orders to ensure customer satisfaction.</li><li>Maintain accurate order logs, including timestamps and department tracking for accountability.</li><li>Coordinate with front-of-house staff and delivery riders to ensure seamless handover of orders.</li><li>Support management by reporting recurring operational challenges or bottlenecks for process improvement.</li></ul>Requirements<ul><li>Matriculation education (Intermediate degree preferred).</li><li>1&ndash;2 years of experience in a restaurant dispatch or KOT coordination role.</li><li>Strong organizational and multitasking abilities with attention to detail.</li><li>Excellent communication and coordination skills.</li><li>Familiarity with restaurant POS/KOT systems and order management software.</li><li>Ability to work efficiently in fast-paced environments and during peak hours.</li><li>Flexible to work shifts, weekends, and public holidays.</li></ul>Benefits<ul><li>Market-competitive salary</li><li>Complimentary daily meal</li><li>Weekly rest day</li><li>Annual leave entitlement</li><li>Two annual bonuses</li><li>Medical insurance coverage</li><li>Child education allowance</li><li>Personal &amp; family wedding allowance</li></ul>Job Type: Full-timeWork Location: In person

KOT Officer

Carpe Diem (Pakistan)

About Carpe DiemCarpe Diem is a pioneering IT &amp; Software Development firm serving 400+ clients across the USA with a robust team of 600+ professionals. Specializing in a broad spectrum of technological and creative solutions, we empower our clients with innovative approaches in marketing automations, media buying, and custom software development. We are currently seeking an Admin Officer to streamline our office operations and contribute to our growth and efficiency.Key Responsibilities:<ul><li>Oversee day-to-day office operations, supplies, and maintenance.</li><li>Manage correspondence, filing systems, and document control.</li><li>Coordinate office repairs, IT support requests, and vendor service.</li><li>Handle purchasing of office supplies and equipment following procurement procedures.</li><li>Maintain inventory records and track usage of office assets.</li><li>Liaise with vendors and negotiate contracts for best pricing and service.</li><li>Process invoices, petty cash, and expense reimbursements.</li><li>Support budget tracking and reporting as required.</li><li>Ensure compliance with financial and administrative policies.</li></ul>Skills and Experience:<ul><li>Proficiency in Microsoft Excel, demonstrating the ability to perform complex data analysis and use advanced functions.</li><li>Strong organizational and multitasking skills.</li><li>Excellent written and verbal communication.</li><li>Attention to detail and accuracy in data entry.</li><li>Strong problem-solving abilities.</li><li>Knowledge of office software applications (e.g., Microsoft Office Suite).</li><li>Basic understanding of office management procedures.</li></ul>Additional Information:<ul><li>Job Type: Full-time (Remote)</li><li>Shift Timings: 11 AM to 8 PM</li><li>Salary Range: Market Competitive</li><li>Educational Qualification: Minimum Bachelor's Degree (BSc., B.Com, MSc., M.Com)</li><li>Experience: 4-5 years in a relevant field</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expectation Salary?</li><li>Notice Period?</li></ul>Work Location: In person

Admin Officer

Waada Digital Pvt Ltd

Shaadi.org.pk is seeking a dedicated and professional Female CSR Matchmaking Officer for its Gulshan-e-Iqbal Branch. The ideal candidate will confidently manage member profiles, understand client preferences, and help facilitate meaningful and compatible matches. We are looking for someone who is well-spoken, organized, and skilled in building strong and positive client relationships.Key Responsibilities:<ul><li>Manage and update client profiles with accuracy and confidentiality.</li><li>Understand client preferences and recommend compatible matches.</li><li>Conduct regular follow-ups and maintain strong client relationships.</li><li>Coordinate meetings between potential matches and ensure smooth communication.</li><li>Maintain detailed records and documentation.</li><li>Achieve monthly matchmaking goals and client satisfaction targets.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree (Business, Marketing, Social Sciences, or a related field).</li><li>Experience: Minimum 2 years in customer service, client relations, or similar roles.</li><li>Age: 22 years or above.</li><li>Gender: Female candidates only.</li><li>Skills: Excellent communication, strong organizational abilities, and proficiency in MS Office.</li></ul>Salary &amp; Benefits:<ul><li>Basic Salary: Rs. 50,000</li><li>Performance-based incentives</li></ul>Work Schedule: Monday to Saturday | 10:00 AM &ndash; 7:00 PMJob Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

CSR Matchmaking Officer-Female (Gulshan e Iqbal)

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