sales manager

operations manager

area manager

director of operations

assistant store manager

service operations manager

F1rst Motors

<div>
 
 F1rst Motors is Dubai&rsquo;s most exclusive destination for hypercars, supercars, luxury vehicles, and bespoke automotive experiences. Known for our commitment to precision, performance, and unparalleled client service, we set the benchmark in the luxury automotive industry. Our Service Station is a high-performance environment built to deliver world-class technical excellence, rapid turnaround, and a premium customer experience for elite clientele.
 
 
 
 
 
 
 Job Purpose
 
 
 
 The Service Station Manager oversees and manages the full operations of the F1rst Motors Service Station, ensuring exceptional maintenance and repair quality, client satisfaction, and operational discipline. The role requires deep technical expertise, strong leadership, and the ability to deliver service excellence aligned with luxury automotive standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Service Operations &amp; Workflow Management
 
 
 <ul>
 <li>
 Lead daily service station operations to ensure efficiency, accuracy, and timely vehicle delivery.
 </li>
 <li>
 Allocate tasks to technicians, mechanics, detailers, and coordinators based on expertise and workload.
 </li>
 <li>
 Review job cards, diagnose workflow challenges, and eliminate delays.
 </li>
 <li>
 Ensure proper use and maintenance of workshop tools, machinery, and diagnostic systems.
 </li>
 <li>
 Uphold safety, operational guidelines, and quality standards at all times.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Relationship Management
 
 
 <ul>
 <li>
 Ensure every client receives a premium, personalized, and transparent service experience.
 </li>
 <li>
 Manage escalated customer concerns and provide professional communication and timely updates.
 </li>
 <li>
 Support Sales and After-Sales teams with pre-delivery inspections and post-service follow-ups.
 </li>
 <li>
 Build trusted long-term relationships with VIP and repeat clients.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Supervise, coach, and mentor service technicians, mechanics, and admin staff.
 </li>
 <li>
 Conduct skills assessments, performance reviews, and continuous training sessions.
 </li>
 <li>
 Maintain a disciplined, safety-conscious, and results-driven workshop culture.
 </li>
 <li>
 Ensure staff adherence to grooming standards and professionalism expected at F1rst Motors.
 </li>
 </ul>
 
 
 4. Quality Control &amp; Technical Oversight
 
 
 <ul>
 <li>
 Review and approve major repairs, diagnostics, and technical procedures.
 </li>
 <li>
 Conduct random quality checks on completed job cards.
 </li>
 <li>
 Maintain accurate documentation, service history logs, and compliance records.
 </li>
 <li>
 Ensure all work meets F1rst Motors&rsquo; premium quality benchmark.
 </li>
 </ul>
 
 
 5. Parts, Inventory &amp; Vendor Coordination
 
 
 <ul>
 <li>
 Oversee workshop inventory including spare parts, oils, consumables, and tools.
 </li>
 <li>
 Coordinate with procurement and vendor partners for timely availability of specialized components.
 </li>
 <li>
 Ensure proper documentation and controlled issuance of all parts.
 </li>
 <li>
 Identify, evaluate, and maintain relationships with trusted external service partners.
 </li>
 </ul>
 
 
 6. Financial &amp; Administrative Management
 
 
 <ul>
 <li>
 Prepare and analyse daily, weekly, and monthly service operational reports.
 </li>
 <li>
 Monitor service expenses, labour efficiency, profitability, and cost control.
 </li>
 <li>
 Review job estimates, service invoices, and warranty claims for accuracy.
 </li>
 <li>
 Support strategic planning relating to service capacity, resource optimization, and revenue enhancement.
 </li>
 </ul>
 
 
 7. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Enforce all safety procedures and regulatory requirements within the workshop.
 </li>
 <li>
 Conduct routine inspections and take corrective measures to mitigate risks.
 </li>
 <li>
 Ensure proper workshop hygiene, equipment servicing, and waste management procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Automotive Engineering, Mechanical Engineering, or a related field.
 </li>
 <li>
 
 Minimum 10+ years of experience
 
 in automotive workshop/service center management.
 </li>
 <li>
 Proven experience working with
 
 luxury, performance, and exotic vehicles
 
 (e.g., Lamborghini, Ferrari, McLaren, Rolls-Royce, etc.).
 </li>
 <li>
 Strong leadership skills with the ability to manage and develop large technical teams.
 </li>
 <li>
 Excellent communication and problem-solving capabilities.
 </li>
 </ul>
 
 
</div>

Service Station Manager

CDHorizon United Arab Emirates

<div>
 
 
 Position Summary
 
 
 
 The Service Manager is a strategic leadership role responsible for overseeing the end-to-end service operations for our high-rise equipment and Aerial Work Platform (AWP) fleet. This individual will build, develop, and manage a high-performance service team while designing and implementing standardized systems to ensure operational excellence, equipment reliability, and exceptional customer engagement. The successful candidate will be a hands-on leader with deep technical expertise and a proven ability to drive continuous improvement in a dynamic environment.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Manage, mentor, and develop the high-rise equipment service team.
 </li>
 <li>
 Lead talent acquisition, onboarding, training, and performance management to foster an efficient, collaborative, and skilled workforce.
 </li>
 <li>
 Design, implement, and continuously refine a comprehensive, standardized service framework.
 </li>
 <li>
 Establish clear end-to-end protocols for service response, preventive &amp; corrective maintenance, and customer communication to maximize service quality and customer satisfaction metrics.
 </li>
 <li>
 Provide expert oversight of the full lifecycle maintenance management for high-rise equipment and AWPs.
 </li>
 <li>
 Leverage deep technical knowledge of AWP technology and mainstream equipment brands to optimize maintenance strategies, advocate for facility and tooling improvements, and ensure maximum equipment uptime and operational safety.
 </li>
 <li>
 Develop and maintain a robust technical training and certification program.
 </li>
 <li>
 Utilize internal and external resources to enhance the team's competencies, ensure compliance with industry standards, and build a sustainable pipeline of qualified technicians.
 </li>
 <li>
 Act as a key partner in brand enhancement initiatives.
 </li>
 <li>
 Coordinate the logistics, transportation, and appearance standardization of equipment to support a premium brand image.
 </li>
 <li>
 Collaborate with business development teams to ensure service operations effectively support regional growth and expansion objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Minimum of 8+ years of progressive experience in service management, specifically within the high-rise equipment or Aerial Work Platform (AWP) industry.
 </li>
 <li>
 Must possess in-depth knowledge of AWP technology, including the structural and maintenance principles of mainstream equipment brands.
 </li>
 <li>
 Demonstrated expertise in establishing core service modules, including maintenance systems, spare parts supply chain/logistics, and customer service operations.
 </li>
 <li>
 Proven ability in problem-solving, process optimization, and cross-functional resource coordination.
 </li>
 <li>
 Strong cross-cultural team management capabilities with a successful track record in local talent development and building cohesive, high-performing teams.
 </li>
 <li>
 Ability to rapidly institute and enforce standardized workflows in a new or evolving operation.
 </li>
 <li>
 Familiarity with relevant industry training, certification, and licensing schemes.
 </li>
 <li>
 Prior experience in developing training schedule or managing qualification processes is a significant advantage.
 </li>
 <li>
 Prior work experience in the UAE or the wider GCC region is highly preferred.
 </li>
 <li>
 Full professional fluency in English, with the ability to conduct all business communications, training, and documentation effectively.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 A competitive compensation and benefits package, the opportunity to shape a critical service function within a growing organization, and a professional environment committed to innovation and quality.
 
</div>

Service Manager

Amentum

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
The Customer Service Manager will be responsible for overseeing the customer service operations for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves ensuring exceptional service delivery, managing customer inquiries and complaints, and leading a team of customer service representatives to meet and exceed customer expectations.
Key Responsibilities:<ul>
<li>
Manage and lead the customer service team, providing guidance, support, and training to ensure high levels of performance and job satisfaction.</li>
<li>Interact with high level military and government employees in highly visible role</li>
<li>Conduct regular team meetings to communicate updates, address concerns, and foster a collaborative environment.</li>
<li>Develop and implement customer service strategies that enhance the customer experience and improve service delivery.</li>
<li>Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and customer satisfaction.</li>
<li>Oversee the handling of customer inquiries, orders, and complaints, ensuring timely and effective resolution.</li>
<li>Monitor customer interactions to ensure compliance with company policies and quality standards.</li>
<li>Identify opportunities to streamline customer service processes and implement best practices to enhance efficiency and effectiveness.</li>
<li>Collaborate with other departments to improve service offerings.</li>
<li>Prepare and analyze reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.</li>
<li>Use data analysis to identify trends, areas for improvement, and opportunities for training and development.</li>
<li>Build and maintain strong relationships with customers to understand their needs and gather feedback for continuous improvement.</li>
<li>Act as a point of escalation for complex customer issues and ensure satisfactory resolution.</li>
<li>Develop training materials and programs to enhance the skills and knowledge of the customer service team.</li>
<li>Foster a culture of continuous learning and improvement within the customer service department.</li>
<li>Perform other duties as required.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Communications, or a related field.</li>
<li>Minimum of 5 years of experience in customer service management, preferably in the food service or logistics industry.</li>
<li>Knowledge of food service industry standards and customer service best practices.</li>
<li>Experience in government contracting.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in customer service software and Microsoft Office Suite.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Active Secret Clearance</li>
<li>Familiarity with DLA policies and procedures.</li>
<li>Certification in customer service management (e.g., CSAP, CCMP) is a plus.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Customer Service Manager

DXC Technology

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

Antal

Position Name : General ManagerOne of our clients in the restaurant &amp; hospitality industry-a fast-growing, chef-driven caf&eacute; group is looking for a General Manager for their business fast growing operations. The General Manager oversees the full caf&eacute; and restaurant operations across all branches, ensuring business growth, operational excellence, financial performance, and brand consistency. This role is responsible for strategic planning, staff leadership, menu development oversight, cost control, and driving customer satisfaction. The General Manager ensures that all departments function in alignment with company goals and maintains high standards in product quality, service, and overall business performance.Location: Kuwait Years of Experience: Minimum 7-10 years of experience in the F&amp;B or hospitality industry, with at least 3 years in a senior leadership role.Education: Bachelors degree in Hospitality Management, Business Administration, or related field.Reports To: Owner / Managing DirectorDirect Reports: Operations Manager, Area Manager, Executive Chef, Head Chef, Finance Manager, Marketing Manager, Quality Control Manager, HR, Store ManagersNotice Period: Immediate joiners or a maximum one-month notice period.Job Description1. Business Growth &amp; Strategy<ul><li>Develop long-term business strategies to support expansion, revenue growth, and brand positioning.</li><li>Analyze market trends and competitor activities to identify opportunities for improvement and innovation.</li><li>Lead the planning and execution of new store openings or major operational initiatives.</li><li>Ensure the brand remains competitive through menu updates, pricing decisions, and customer engagement strategies.</li></ul>2. Financial Management<ul><li>Oversee the financial performance of all branches including sales, cost control, and profitability.</li><li>Approve budgets for operations, marketing, purchasing, and manpower planning.</li><li>Review P&amp;L reports, variances, and financial forecasts to ensure effective cost management.</li><li>Ensure proper cash handling, inventory control, and compliance with financial policies.</li></ul>3. Operations Leadership<ul><li>Ensure smooth and efficient operations in all branches through direct supervision of key department heads.</li><li>Establish and monitor operational policies, SOPs, and brand standards.</li><li>Ensure strong coordination between kitchen, service, purchasing, HR, store managers, and support departments.</li><li>Regularly conduct site visits to review service quality, cleanliness, staff performance, and customer satisfaction.</li></ul>4. Product Quality &amp; Kitchen Performance<ul><li>Work closely with Executive Chef, Head Chef, and Quality Control Manager to maintain food consistency and safety.</li><li>Approve new menu items, costings, and seasonal promotions.</li><li>Ensure compliance with food hygiene standards, kitchen productivity, and recipe accuracy.</li></ul>5. Human Resources &amp; Staff Development<ul><li>Provide leadership to all employees and department managers.</li><li>Approve recruitment plans, training programs, and staff performance evaluations.</li><li>Address employee concerns, disciplinary actions, and incentive programs when needed.</li><li>Maintain a positive organizational culture based on teamwork, respect, and high standards.</li></ul>6. Customer Experience &amp; Brand Management<ul><li>Ensure that every branch delivers exceptional service and consistent brand experience.</li><li>Respond to major customer escalations and implement corrective measures.</li><li>Oversee marketing initiatives, campaigns, and brand identity with the Marketing Manager.</li><li>Drive initiatives that increase customer loyalty and repeat visits.</li></ul>7. Compliance &amp; Company Policies<ul><li>Ensure compliance with all local laws, health and safety regulations, and internal company policies.</li><li>Monitor adherence to operational SOPs, HR policies, and food safety procedures.</li><li>Ensure documentation, audits, and company reports are accurate and submitted on time.</li></ul>8. Reporting &amp; Communication<ul><li>Provide clear and timely communication between the management team and the owners.</li><li>Submit weekly, monthly, and quarterly performance reports.</li><li>Lead management meetings and ensure all departments are aligned with company objectives.</li></ul>QUALIFICATIONS &amp; REQUIREMENTS<ul><li>Strong leadership, communication, and decision-making skills.</li><li>Proven track record in multi-branch operations, financial analysis, and staff management.</li><li>Excellent understanding of food safety, quality standards, customer service, and marketing principles.</li><li>Ability to work under pressure, lead diverse teams, and meet business targets.</li></ul>WORKING CONDITIONS<ul><li>Full-time position with flexible hours depending on operational needs.</li><li>Requires regular visits to all branches and central kitchen operations.</li><li>May involve extended working hours during peak seasons or special events.</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: Up to AED15,000.00 per month

General Manager - GCC - Hospitality

Keeta

1. Conduct service experience data attribution analysis using core KPIs such as customer complaint rate, customer satisfaction, and rider on-time service rate.2. Interface with the customer service team to collect and analyze satisfaction scores, rider complaints, and negative review rates, uncovering key impact drivers.3. Perform multidimensional data monitoring and root-cause analysis based on rider delivery on-time rate, overtime rate, order-push completion rate, and refusal rate; produce focused analytical reports.4. Monitor and analyze rider compliance, fraud, and platform-policy violation behaviors, generating specialized reports.5. Design a rider tiering model and develop corresponding graduated control strategies.6. Regularly evaluate the effectiveness of strategies and drive cross-departmental collaboration to implement and continuously optimize processes.7. Deliver visual dashboards and decision-support tools; advocate for project execution and resource investment.

Service Experience Management

I- Operations ManagerPosition Name : Operations ManagerOne of our clients in the restaurant &amp; hospitality industry-a fast-growing, chef-driven caf&eacute; group is looking for an operations Manager to steer its next phase of expansion. Operating a portfolio of company-owned locations and a central production kitchen, the brand delivers elevated Mediterranean-Italian fare, signature desserts and specialty coffee to a rapidly growing guest base.Location: KuwaitYears of Experience: Minimum 5 years of experience in F&amp;B operations, preferably in multi-branch management.Education: Bachelors degree in Hospitality Management, Business, or related field.Department: OperationsReports To: General ManagerLocation: Multiple Branches (Caf&eacute; &amp; Restaurant Outlets and Central Kitchens)Notice Period: Immediate joiners or a maximum one-month notice period.Position Overview The Operations Manager oversees the day-to-day operational performance of all the Restaurant branches, ensuring consistent service excellence, product quality, and operational efficiency. This role ensures smooth business operations, alignment with company standards, and continuous improvement across all outlets.Job DescriptionKey Purpose of the Role<ul><li>Lead and manage multi-branch F&amp;B operations to achieve business targets.</li><li>Ensure all departments deliver high-quality service, food safety, and customer satisfaction.</li><li>Drive operational consistency, staff productivity, and effective cost control.</li><li>Support business growth through operational planning and performance improvement.</li></ul>Duties &amp; Responsibilities1. Operational Management<ul><li>Oversee daily operations of all branches and production kitchens.</li><li>Conduct routine store visits to assess performance, cleanliness, food quality, and compliance.</li><li>Implement and monitor SOPs across front-of-house and back-of-house operations.</li><li>Maintain proper staffing levels, scheduling, and workforce planning to support business needs.</li></ul>2. Business Performance &amp; Productivity<ul><li>Review sales reports and operational metrics to identify improvement opportunities.</li><li>Control operational costs including labor, materials, and wastage.</li><li>Support the GM in achieving monthly targets, profitability goals, and operational KPIs.</li><li>Ensure accurate reporting from outlet supervisors and kitchen teams.</li></ul>3. Quality, Food Safety &amp; Compliance<ul><li>Enforce company standards for hygiene, sanitation, and food safety across all branches.</li><li>Ensure compliance with local regulations and company policies.</li><li>Monitor the consistency of recipes, portions, presentation, and service standards.</li></ul>4. Team Leadership &amp; Development<ul><li>Supervise outlet supervisors, chefs, and team leaders.</li><li>Conduct performance evaluations, coaching, and training to enhance team productivity.</li><li>Support HR in recruitment, onboarding, and disciplinary processes where needed.</li><li>Promote a positive, professional, and teamwork-driven working environment.</li></ul>5. Customer Service &amp; Satisfaction<ul><li>Ensure a high level of guest satisfaction through proactive communication and service enhancement.</li><li>Review customer feedback and take corrective action promptly.</li><li>Handle major customer complaints or operational concerns at branch level.</li></ul>6. Inventory &amp; Supply Chain Oversight<ul><li>Monitor stock levels, ordering processes, and supplier performance.</li><li>Ensure accurate inventory counts, minimal wastage, and proper storage procedures.</li><li>Coordinate with purchasing for timely availability of ingredients, equipment, and materials.</li></ul>7. Maintenance &amp; Asset Management<ul><li>Ensure all equipment, tools, and facilities are functioning properly.</li><li>Coordinate with the maintenance team for preventive and corrective repairs.</li><li>Maintain asset records and ensure cost-efficient upkeep.</li></ul>8. Reporting &amp; Administrative Tasks<ul><li>Prepare operational reports, weekly performance summaries, and improvement plans.</li><li>Ensure timely submission of attendance, incident reports, and operational documentation.</li><li>Support internal audits, safety checks, and compliance reviews.</li></ul>Qualifications &amp; Skills<ul><li>Strong leadership, communication, and team management skills.</li><li>Proficiency in operational systems, POS reports, and MS Office tools.</li><li>Deep understanding of food production, service workflow, cost control, and kitchen operations.</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>Core Competencies<ul><li>Operational Excellence</li><li>Problem Solving &amp; Decision Making</li><li>Staff Development &amp; Leadership</li><li>Guest Service Focus</li><li>Time Management</li><li>Attention to Detail</li><li>Financial &amp; Analytical Thinking</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: Up to AED10,000.00 per month

Café Operations Director

Explore 4559+ Service operations manager in Dubai this January. Find roles across top companies and apply now to boost your career.