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Operations Manager (Arabic &amp; Russian Speaker) &ndash; Auto Service &amp; Detailing BusinessAbout the Role:We are seeking an experienced Operations Manager fluent in Russian and English (Arabic is a strong advantage) to lead our auto service and detailing business. The role involves overseeing daily operations, managing staff, ensuring quality standards, and delivering exceptional customer experiences, especially for high-end and VIP clients.Key Responsibilities:<ul><li>Oversee daily detailing operations including preparation, polishing, PPF (Paint Protection Film) application, ceramic coating, and vehicle delivery.</li><li>Supervise and coordinate staff schedules (detailers, polishers, PPF installers) to maintain performance and service quality.</li><li>Enforce strict quality control standards across all detailing services: PPF, ceramic coating, interior &amp; exterior detailing.</li><li>Manage customer satisfaction, respond to escalations, and handle VIP client requests.</li><li>Monitor inventory levels and coordinate timely reordering of consumables.</li><li>Communicate with suppliers to ensure timely delivery and optimal pricing.</li><li>Assist with budgeting and cost control without compromising service quality.</li><li>Generate operational performance reports for senior management.</li><li>Lead, train, and motivate staff to ensure productivity, efficiency, and customer service excellence.</li><li>Ensure compliance with health, safety, and industry best practices.</li></ul>Candidate Requirements:<ul><li>Minimum 7+ years of experience in operational management or managing an auto service/detailing business.</li><li>Excellent communication skills; fluency in Russian and English is required, Arabic is a strong advantage.</li><li>UAE driving license &ndash; required.</li><li>Deep understanding of detailing services (PPF, ceramic coating, polishing) and luxury automotive standards.</li><li>Proven team management and process optimization abilities.</li><li>Strong organizational, problem-solving, and leadership skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Familiarity with digital tools (CRM, scheduling systems, reporting) is a plus.</li></ul>Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunity to work with luxury and high-end vehicles.</li><li>Professional growth and career development opportunities.</li><li>Multicultural and dynamic work environment.</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED10,000.00 per month

Operations Manager (Arabic & Russian Speaker) – Auto Service & Detailing Business

Styli

<div>
 
 
 Role:
 
 Manager - Customer Service
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reports to:
 
 Head of Customer Experience
 
 
 
 
 
 
 About STYLI
 
 
 
 STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Lead daily customer support operations ensuring consistent quality and adherence to SLAs
 </li>
 <li>
 Continuously evaluate processes and tools to identify opportunities for contact reduction, improved productivity and enhanced customer experience
 </li>
 <li>
 Leverage process improvements, technology and automation to streamline Customer service operations
 </li>
 <li>
 Coach, and manage multi-cultural team Customer service agents, driving performance and engagement
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, AHT, First response time, and First contact resolution
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need?
 
 
 <ul>
 <li>
 Strong understanding of Customer service operations, tools (both legacy and new), and industry best practices
 </li>
 <li>
 3-5 years of experience leading Customer service operations for an e-commerce company
 </li>
 <li>
 Proven track record of improving productivity and service levels through intentional initiatives
 </li>
 <li>
 Experience managing, motivating, and developing diverse customer service teams
 </li>
 <li>
 Proficiency in English and Arabic
 </li>
 <li>
 Experience of working in GCC preferred
 </li>
 </ul>
</div>

Manager - Customer Service

Atlas Consulting

Position: Operations &amp; Systems Manager &ndash; Corporate Services Location: Dubai, UAEOverview We are hiring an experienced Operations &amp; Systems Manager with a strong background in building and optimizing operational systems within the UAE&rsquo;s corporate services sector. This role will focus on designing and managing workflows that ensure efficiency, compliance, and scalability across services such as company formation, visa processing, banking onboarding, and client lifecycle management.Key Responsibilities<ul><li>Develop and maintain Standard Operating Procedures (SOPs) for company formation, visas, banking, and client onboarding/renewals.</li><li>Optimize workflows to improve efficiency, reduce errors, and ensure compliance.</li><li>Set up and manage task management systems (e.g., ClickUp, Asana) to track deliverables.</li><li>Coordinate across teams to ensure smooth execution of services.</li><li>Maintain records, generate reports, and ensure compliance with UAE laws.</li><li>Continuously identify gaps and implement improvements.</li></ul>Requirements<ul><li>3&ndash;4 years&rsquo; experience in operations management within corporate/professional services in the UAE.</li><li>Proven track record of building and implementing operational systems.</li><li>Strong knowledge of UAE corporate processes (company setup, visas, banking, compliance).</li><li>Proficiency with task management/CRM tools (ClickUp, Asana, Salesforce).</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Education not required if industry experience and proven results are demonstrated.</li></ul>Key Attributes<ul><li>Ability to design and roll out operational systems from scratch.</li><li>Solid understanding of the UAE business environment and regulations.</li><li>Highly organized, detail-oriented, and compliance-focused.</li><li>Strong leadership and collaboration skills with ability to manage multiple projects.</li></ul>Job Type: Full-timePay: From AED6,000.00 per monthApplication Question(s):<ul><li>Have you previously built and implemented operational systems or SOPs in the UAE corporate services sector (company formation, visas, banking, compliance)? Please provide an example.</li></ul>Experience:<ul><li> do you have working in operations management : 3 years (Required)</li></ul>

Operations & Systems Manager – Corporate Services

Dubai Airports

<div>
 
 THIS IS WHERE THE EXCITEMENT REALLY BEGINS
 
 
 
 
 SERVICE &amp; OPERATIONS
 
 
 
 
 Senior Manager - Airport Fire Service Training
 
 
 
 The team works in real time to make sure the right people are in the right place &ndash; airside and landside &ndash; to meet demand. As our airports are the world&rsquo;s busiest, it&rsquo;s fast-paced and a real challenge. They see that the operational plan is followed, and issues are dealt with across terminals, regular operations, incidents and crisis handling. The operation has to be industry-leading, and it always is.
 
 
 
 What You&rsquo;ll Deliver
 
 
 
 <ul>
 <li>
 You&rsquo;ll ensure all approved technical training instructors, train the trainers and qualified assessors in the AFS are compliant to the DA training standards and frameworks.
 </li>
 <li>
 You&rsquo;ll be nominated as the responsible person ensuring compliance to GCAA regulations, managing internal quality assurance of our GCAA accepted training and assessment program
 </li>
 <li>
 You&rsquo;ll be responsible for the overall management of the entire Maintenance of Skills and Competence Scheme. This will include monitoring and evaluating the effectiveness of the program in line with SMS requirements; implementing periodic reviews of training material against current GCAA regulations, DA Policy, AFS SOP&rsquo;s, incident learning outcome reviews; incorporating all changes using the change management process.
 </li>
 <li>
 You&rsquo;ll conduct audit of training and assessment records of all staff, working with DA Learning &amp; Development Team, AQA teams and AFS management to ensure compliance of recording and reporting.
 </li>
 <li>
 You&rsquo;ll be responsible for the management of the training budget in accordance with organization&rsquo;s budget cycle and policy. This will include preparation and submission of budget; preparation of supporting business cases and justifications; accurate tracking of budget spends, to ensure it follows agreed profile; compiling accurate data to support financial performance reporting.
 </li>
 <li>
 You&rsquo;ll be responsible for the overall performance of AFS Technical Training Team to ensure they deliver against departmental objectives, personal goals, and success criteria. This will include ensuring all staff adhere to policies; managing staff leave, absence, welfare issues, performance management, staff disciplinary processes where necessary.
 </li>
 <li>
 You&rsquo;ll ensure strong connections with key internal and external stakeholders across the airport communities at both DXB and DWC, including the GCAA. Research and develop training programs, establishing more knowledge by staying up to date with new initiatives and international best practice across the aviation fire service industry.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 You&rsquo;ll be educated to a minimum of High Diploma Aviation Fire Service or related fields and acquired a minimum of 10 years of AFS operational experience
 </li>
 <li>
 You&rsquo;ll have minimum of ICAO Level 5 English Language proficiency.
 </li>
 <li>
 You&rsquo;ll hold a valid UAE/GCC driving license and a Dubai Airports' Airside Driving Permit (ADP)
 </li>
 <li>
 You&rsquo;ll hold a vocational Level 3 Assessor certificate
 </li>
 <li>
 You&rsquo;ll have incident Command managing competency qualification (Skills for Justice or equivalent)
 </li>
 <li>
 Instructor or train the trainer qualification
 </li>
 <li>
 IQA (Internal Quality Assessor) Level 4, preferable
 </li>
 <li>
 Extensive knowledge of GCAA regulations, including the new CAR AGA (Training Section), CAR Part IX, X and XI. Knowledge and understanding of other regulatory frameworks from ICAO, EASA and international standards
 </li>
 <li>
 Extensive knowledge of Incident Command/Control, Risk Management, AFS Operations, including Airside Driving Regulations,
 </li>
 <li>
 Knowledge of Emergency Planning, Response &amp; Resilience, Business Continuity Management Systems, Airline operations Aircraft ground operations, QMS and SMS policies.
 
 
 </li>
 </ul>
 
 Life at Dubai Airports
 
 
 
 Fast-moving and fast-growing, Dubai Airports is a business that&rsquo;s all about delivering great airport experiences, 24 hours a day. Life here means always pushing &ndash; and being pushed &ndash; to work better and smarter. With us, you&rsquo;ll be encouraged to be the best you can be. You&rsquo;ll be part of the team that connects the world. And at every opportunity, you&rsquo;ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an Impact that delivers for Dubai.
</div>

Senior Manager - Airport Fire Service Training

<div>
 
 Who We Are
 
 
 
 At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
 
 
 OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
 
 
 Across our multiple offices globally, we are united by our core principles:
 
 We Before Me
 
 ,
 
 Do the Right Thing
 
 , and
 
 Get Things Done
 
 . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
 
 
 OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 
 
 
 About The Opportunity
 
 
 
 We are looking for a detail-oriented and highly motivated Support Operations Manager to join our growing team. In this role, you will oversee and optimise our clients' trading experience. You will play a crucial role in ensuring we understand our clients' trading habits, the products they are looking for and what we can do to improve outcomes for them.
 
 
 What You'll be Doing
 
 
 <ul>
 <li>
 Act as the voice of UAE customers within the business and serve as the subject matter expert for UAE-specific support needs, regulations, and user expectations.
 </li>
 <li>
 Guide and coach offshore customer support teams to improve handling of UAE-related tickets, especially those involving regulatory or high-sensitivity issues (e.g. scam/fraud, identity verification).
 </li>
 <li>
 Collaborate closely with Compliance, Legal, and Operations teams in the UAE to ensure offshore agents are aligned with local regulatory and operational requirements.
 </li>
 <li>
 Manage escalated customer cases and ensure timely resolution in partnership with offshore support and local stakeholders.
 </li>
 <li>
 Identify pain points across the customer journey and recommend process or product improvements to enhance service quality.
 </li>
 <li>
 Develop and maintain UAE-specific SOPs, quick guides, and internal training materials for offshore teams.
 </li>
 <li>
 Track and analyze key support metrics such as CSAT, resolution time, and escalation rates to identify trends and areas for improvement.
 
 
 
 </li>
 </ul>
 What We Look For In You
 
 
 <ul>
 <li>
 5+ years experience in customer support or customer operations &mdash; ideally within fintech, crypto, or financial services.
 </li>
 <li>
 Strong knowledge of UAE financial regulations, consumer protection expectations, and KYC/AML processes.
 </li>
 <li>
 Proven experience working with or managing offshore support or BPO teams in a regulated environment.
 </li>
 <li>
 Ability to translate customer pain points into actionable process or product improvements.
 </li>
 <li>
 Strong stakeholder management skills &mdash; comfortable working across support, compliance, product, and marketing teams.
 </li>
 <li>
 Excellent communication and documentation skills &mdash; able to distill complex regulatory information into clear support guidance.
 </li>
 <li>
 Data-driven mindset &mdash; confident in analyzing support metrics to improve operations.
 </li>
 <li>
 Fluency in English and Arabic
 
 
 
 </li>
 </ul>
 
 Perks &amp; Benefits
 
 
 
 <ul>
 <li>
 Competitive total compensation package
 </li>
 <li>
 L&amp;D programs and Education subsidy for employees' growth and development
 </li>
 <li>
 Various team building programs and company events
 </li>
 <li>
 Comprehensive healthcare schemes for employees and dependants
 </li>
 <li>
 More that we love to tell you along the process!
 
 
 
 </li>
 </ul>
 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
 
 
</div>

Support Operations Manager, MENA

HME Dubai

1)Strategic Planning and Goal Management:1.Develop and implement the after-sales service center's annual/quarterly strategic plans, operational goals, and budgets.2.Set and monitor key performance indicators (KPIs), such as first-time fix rate, customer satisfaction (CSAT/NPS), average response time, average repair time, service cost control, spare parts turnover rate, and engineer efficiency.3.Continuously analyze operational data to identify improvement opportunities and drive service process optimization and efficiency improvements.2)Team Building and Management:1.Responsible for the recruitment, training, assessment, motivation, and development of the after-sales service center team (including front desk receptionists, dispatchers, technical support engineers, maintenance engineers, spare parts managers, and quality control personnel).2.Foster a positive, efficient, and customer-centric service culture.3.Handle conflicts and issues within the team to enhance team cohesion and execution.3)Service Operations Management:1.order Management: Oversee the entire service ticket process from receipt, dispatch, execution, to closure, ensuring timely, efficient, and high-quality completion.2.Resource Scheduling: Optimize the scheduling and allocation of resources such as engineers, vehicles, tools, and spare parts to maximize resource utilization and quickly respond to customer needs.3.Technical Support: Build and maintain a robust technical support system to provide engineers with troubleshooting and solution support.4.Spare Parts Management: Responsible for the planning, procurement, warehousing, distribution, and inventory control of the spare parts inventory, ensuring a sufficient supply of frequently used spare parts and reducing obsolete inventory.5.Quality Management: Establish and enforce strict service quality standards and process specifications, monitor service quality, handle major complaints and escalations, and drive continuous improvement in service quality.6.Safety Management: Ensure engineer safety at customer sites and within service centers, and comply with relevant safety regulations.4)Customer Experience Management:1.Serve as the final escalation point for customer complaints and complex issues, ensuring customer issues are successfully resolved.2.Analyze customer feedback (complaints, compliments, surveys), gain insights into customer needs, and drive optimized service experiences.3.Maintain positive customer relationships and enhance customer loyalty.5) Partner Management:1.Manage partnerships with third-party service providers (such as outsourced repair centers and logistics providers), ensuring their service quality meets company standards.2.Responsible for the negotiation and management of service contracts.6)System and Process Optimization:1.Responsible for the effective application and optimization of after-sales service management systems (such as work order systems, CRM systems, and spare parts management systems).2.Continuously streamline and optimize various service processes (repair reporting, dispatch, repair, follow-up visits, settlement, etc.) to improve operational efficiency.7)Cost Control:1.Strictly control all operating costs of the after-sales service center (management, materials, logistics, travel, outsourcing, etc.), achieving cost reduction and efficiency improvement while ensuring service quality.8)Compliance and Reporting:1.Ensure that service center operations comply with national laws and regulations, industry standards, and internal company policies.2.Regularly report to senior management on the service center's operational status, KPI achievement, problem analysis, and improvement plans.Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>After Sales (Consumer Electronics): 7 years (Required)</li></ul>

Service Manager (Consumer Electronics)

City Seasons Dubai Hotel

Role DescriptionThis is a full-time on-site role for an Assistant Bar Manager located in Dubai. The Assistant Bar Manager will oversee the bar's day-to-day operations, including customer service, managing the food &amp; beverage inventory, training staff, driving sales, and ensuring a high level of communication within the team.Qualifications<ul><li>Customer Service and Communication skills</li><li>Experience in Food &amp; Beverage management</li><li>Training skills</li><li>Sales skills</li><li>Excellent organizational and leadership abilities</li><li>Knowledge of hospitality industry standards</li><li>Previous experience in Eastern or Western European operations</li><li>Supervise bar staff and ensure that quality products and high-standard service are provided</li><li>During service, ensure that the staff are knowledgeable about the menu, daily specials, are courteous to guests, and are following correct S&amp;S procedures, using correct glasses, garnishes are used, checking ID's, etc..</li></ul>Job Types: Full-time, Permanent

Assistant Bar Manager

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