sales manager

operations manager

operations executive

front office manager

operations supervisor

service operations manager

Antal International Network

Overview Automotive - Country Manager - Service (CIS) The company is a globally recognized leader in the automotive industry, specializing in the design, manufacturing, and marketing of high-performance two and three-wheeled vehicles. With a strong commitment to quality and innovation, the company has established a significant footprint across international markets, focusing on providing reliable mobility solutions and an unparalleled customer experience through its extensive dealer network. About the role: The Country Manager - Service will be a key member of the International Business (IB) team, based at the headquarters in Dubai. Reporting to the Regional Service Manager, this role is responsible for the strategic planning, operational management, and performance of the after-sales service function across key markets in the CIS region. The ideal candidate will be a hands-on leader, blending technical expertise with a strong focus on enhancing service quality, customer satisfaction, and dealer relations. Key Responsibilities <ul> <li>Service Operations: Oversee and optimize all after-sales service activities across the assigned territories. This includes managing service operations, conducting service audits, and implementing best practices to improve dealer efficiency and profitability. You will be accountable for key performance indicators (KPIs) such as service turnaround time and customer satisfaction scores (NPS).</li> <li>Warranty Management: Drive effective warranty claim management and administration. You will be responsible for analyzing warranty data to identify root causes of failures, implementing corrective actions, and managing warranty costs in line with business objectives.</li> <li>Technical Support: Act as the primary technical liaison, providing expert guidance and support to the regional dealer network. This involves resolving complex technical issues, coordinating with the head office for product feedback, and ensuring that technical training needs are met across the region.</li> <li>Dealer & Partner Relations: Build and maintain strong, collaborative relationships with distributor and dealer partners, serving as a trusted advisor to ensure alignment on service strategy and operational excellence.</li> <li>Market Intelligence: Stay abreast of market trends, competitive landscapes, and regulatory changes within the covered geographies to inform strategic after-sales initiatives.</li> </ul> What we'll need <ul> <li>7-10 years of progressive experience in Automotive After-Sales.</li> <li>Currently based in the UAE.</li> <li>Must have experience working directly for an Original Equipment Manufacturer (OEM).</li> <li>Proficiency in Russian, both verbal and written, is a mandatory requirement.</li> <li>A strong understanding of service operations, warranty management, and technical support functions.</li> <li>A strategic and hands-on approach to problem-solving.</li> <li>Exceptional communication and collaborative skills.</li> </ul> Why Join Us? <ul> <li>Lead the after-sales strategy for a globally recognized automotive brand in a critical and high-growth international market.</li> <li>Be part of a dynamic and entrepreneurial team based out of our new IB headquarters in Dubai.</li> <li>Gain direct exposure to a diverse set of markets and cultures, enhancing your expertise in international business.</li> <li>Enjoy a competitive compensation package upwards of AED 25,000 per month, commensurate with experience.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?xFcAYD4BOV8SIqnVLKZGoPZ470uG3Du8w" width="0" height="0" />

Automotive - Country Manager - Service (CIS)

Antonoil

<div>
 
 
 【About Anton】
 
 
 
 Anton Oilfield Services Group is a globally leading independent integrated oilfield technology services company, operating across major oil and gas production regions worldwide. The business covers oilfield technical services, oilfield management services, oil and gas development operations, natural gas utilization, AI-enabled solutions, and platform collaboration. Anton Group employs approximately 7,000 staff from over 30 countries and regions. Anton&rsquo;s long-term goal is to become a world-leading green energy technical services company, growing together with its clients and talent to promote high-quality development in the energy industry.
 
 
 
 
 
 
 Department:
 
 Online Operations Service Company
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
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 Strategy &amp; Operations
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 Craft the company&rsquo;s mid-to-long-term development strategy and annual business plan; lead the planning and optimisation of catering, reception, external-ecosency manpower, finance management and facility-asset operation to secure profit and cost control.
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 Systems &amp; Quality
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 Build standardised operation and service systems that guarantee service quality, client satisfaction and a distinctive competitive edge.
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 Team &amp; Growth
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 Assemble a high-performance leadership team; drive the precise roll-out of the Amoeba management model; strengthen organisational capability to underpin sustainable growth.
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 Ecosystem &amp; Brand
 </li>
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 Expand and manage partnerships with external ecosystem players, integrate resources for synergistic value. Shape corporate brand image and boost market recognition through premium service and compliant operations.
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 </ul>
 
 
 Qualifications:
 
 
 <ul>
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 Education Background: Bachelor&rsquo;s degree or above; majors in Management (including Supply-Chain Management, Logistics &amp; Transportation, Business Administration, Facilities Management, Human Resources, etc.) or Language-related disciplines are preferred.
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 Work Experience: At least five years of managerial experience in administration/facility-support（logistics）or operational services within medium- to large-scale enterprises.
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 Professional Competencies:
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 a. Experienced in facility-support system building, able to formulate and improve facility-support regulations and workflows.
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 b. Experienced in facility digitalization, able to drive digital transformation of facility management.
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 c. Financial-analysis skills to control public-operation cost, allocate expenses and optimize cost.
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 Additional Requirements: English proficiency sufficient for business communications; exceptional leadership and strategic-planning abilities to develop and execute long-term operational strategies; outstanding cross-cultural communication and coordination skills.
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 </ul>
 
 
</div>

President of Operations Service Company（Online Operations Service Company）

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Director of Customer Services to lead and oversee the operations of Call Centre Operations, Customer Happiness Centre Operations, and Service Quality &amp; Continuous Improvements sections. The role focuses on ensuring exceptional customer experiences, optimizing operations, and driving continuous improvements across all service channels. Main Job Duties &amp; Responsibilities: Call Centre Operations Section: - Oversee the Call Centre Operations, ensuring efficient and timely handling of customer inquiries. - Develop and implement strategies to improve call response time, first-call resolution, and overall customer satisfaction. - Monitor performance metrics, such as Average Handling Time (AHT) and service level adherence, to achieve organizational targets. - Provide leadership and support to call center teams through training, coaching, and performance monitoring. - Leverage technology and tools to enhance operational efficiency and automate call center processes. Customer Happiness Centre Operations Section: - Ensure Customer Happiness Centers deliver high-quality, customer-centric services aligned with organizational values. - Streamline operations to reduce waiting times, optimize workflow, and ensure timely resolution of inquiries. - Develop initiatives to improve customer experience and achieve high satisfaction rates. - Monitor and analyze customer feedback to identify trends, gaps, and opportunities for service enhancement. - Collaborate with internal departments to resolve systemic issues impacting customer happiness. Service Quality &amp; Continuous Improvements Section: - Develop and implement frameworks for monitoring service quality across all customer service channels. - Define and track Key Performance Indicators (KPIs) to measure and enhance service performance. - Drive continuous improvement initiatives by analyzing processes, identifying inefficiencies, and implementing solutions. - Conduct regular audits and evaluations to ensure compliance with organizational standards and service policies. - Leverage customer satisfaction surveys and feedback to implement targeted improvements. - Foster a culture of innovation and excellence to consistently improve service delivery and operational performance. Skills - 15+ years of experience in customer service operations, proven expertise in managing call center operations, customer happiness centers, and service quality improvements. - A bachelor s or master s degree within business administration, Customer Service Management, or within a relevant field. - Customer Service Platforms: Expertise in implementing and overseeing customer service management systems (e.g., CRM tools like Salesforce, Zendesk, or Microsoft Dynamics). - Performance Monitoring Systems: Strong ability to analyze metrics and dashboards for service quality, such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). - Process Improvement Frameworks: Familiarity with methodologies like Six Sigma or Lean Management to enhance operational workflows. - Customer Service Excellence: Ability to deliver high-quality customer service, with a strong commitment to customer satisfaction. - Performance Optimization: Skilled in optimizing call center and in-person service operations to improve efficiency and customer satisfaction. - Problem Solving &amp; Escalation Management: Strong problem-solving skills with experience in orchestrating escalation management frameworks and resolving complex customer issues. - Leadership: Effective team leadership and management skills, fostering a positive and productive work environment. - Communication: Strong communication skills for effective collaboration with cross-functional teams and clear, empathetic customer interaction. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director of Customer Service

OSI Systems

Lead end-to-end service delivery for Detection Security products across MEA.
Own customer relationships, contract performance, and service profitability.
Manage field service teams to meet/exceed KPIs and SLA commitments.
Drive growth through upselling, new business, and strategic partnerships.
Collaborate with Sales, Service Sales, Training, and Program Management on bids, tenders, and pre-sales support.
Oversee budgeting, forecasting, invoicing, and receivables.
Proactively manage escalations and risk mitigation plans.
Champion operational excellence and continuous improvement initiatives.
Support cross-functional collaboration with Engineering, Finance, Supply Chain, and Quality teams.
Develop and implement KPIs to enhance service delivery and customer satisfaction.
Mentor and develop regional service managers and field teams.
Qualifications
Proven leadership in service delivery, customer engagement, and business growth.
Strong commercial acumen and experience managing multi-million-pound P&amp;Ls.
Track record of driving innovation and process improvement in service operations.
Ability to influence across all levels and functions in a global matrix environment.
Resilience under pressure and agility in fast-paced, evolving settings.
Excellent communication, analytical, and organizational skills.
High computer literacy, including MS Office, ERP (Navision), CRM (Dynamics 365), and service tools (Resco, Maximo, ServiceMax).
Degree-level education required; MBA preferred (or equivalent industry experience).
Experience in the security industry is highly desirable.
Demonstrated success in building and leading high-performing teams.
Willingness to travel at short notice across the MEA region.

Service Director Detection Security MEA

G-Lux Interior Solutions DWC-LLC

Company Description: A company servicing premium-class jets and yachtsLocation: Dubai, UAE, with occasional business trips (GCC countries)Basic job description: Manager &ndash; Operations &amp; Technical Services oversees daily administrative and operational functions, orchestrating technical, procurement and HR facets of the company`s day-to-day activities.Education:<ul><li>Higher degree</li><li>Degree in Aviation or Maritime Engineering is advantageous</li></ul>Duties &amp; Responsibilities:<ul><li>Reports to the Chief Executive Officer</li><li>Handles company&rsquo;s internal affairs</li><li>Production Planning &amp; Control, Managing restorer teams</li><li>Recruitment and Human Resource Management</li><li>Cost control &amp; budget implementation</li><li>Employment of business strategy and vision</li><li>Represent G-LUX at exhibitions, aviation and maritime shows, and conferences</li><li>Identify and capture various marketplace opportunities</li><li>Accounts Receivables collection and cash-flow management</li><li>Together with the Sales team, coordinate G-LUX social media campaigns and go-to-market strategy to increase brand awareness</li></ul>Basic Skills and Knowledge:<ul><li>Strong analytical, managerial, communication, and leadership skills.</li><li>Solid knowledge of the maritime industry and good connections within the UAE network, enabling the candidate to act and manage activities from the Day 1.</li><li>Ability to manage the companies' versatile operational activities, distribute tasks and control the deliverables within technical, procurement and HR fields.</li><li>Knowledge of the Middle East / GCC marketplace with its specifics and market players (aviation and/or maritime).</li><li>Strong business acumen with good communication skills.</li><li>Prominent user of MS Office (Excel, Word, PowerPoint)</li><li>Multi-tasker with excellent time-management skills.</li><li>Management Reporting Skills, enabling the preparation of monthly and yearly reports on different content.</li><li>Ability to drive diverse and multi-functional teams to achieve the company set force revenue and profit targets.</li><li>Fluent English and Russian is a must, and Arabic is an advantage.</li><li>Valid UAE driver license</li></ul>Basic salary: 10000 AEDBenefits: Medical insurance + Allowances + Profit-based bonusProbation period: 3 monthsJob Types: Full-time, PermanentPay: From AED10,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Maritime or Aviation: 1 year (Preferred)</li></ul>Language:<ul><li>Russian (Preferred)</li></ul>License/Certification:<ul><li>UAE Driver's License (Preferred)</li></ul>Expected Start Date: 01/05/2024

Manager – Operations & Technical Services

DXC Technology

<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

Explore 8186+ Service operations manager in Dubai this October. Find roles across top companies and apply now to boost your career.

8186 service operations manager jobs IN Dubai

Automotive - Country Manager - Service (CIS)

President of Operations Service Company（Online Operations Service Company）

Director of Customer Service

Service Director Detection Security MEA

Manager – Operations & Technical Services

ServiceNow Service Delivery Manager

ServiceNow Service Delivery Manager