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shift manager

Amazon

<div>
 
 Description
 
 
 
 When you join Amazon as an Area/Shift Manager, you&rsquo;ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you&rsquo;ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team&rsquo;s approach to drive productivity, you&rsquo;ll also work closely with your colleagues to address challenges, which means no two days will be the same.
 
 
 As part of our commitment to complying with national labor laws and applicable legislations in [the Kingdom of Saudi Arabia/the United Arab Emirates], this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Promote a culture of safety and wellbeing
 </li>
 <li>
 Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
 </li>
 <li>
 Support and lead a team and handle administrative work alongside building and supporting a strong team culture
 </li>
 <li>
 Analyse performance and suggest process improvements to optimise work and improve customer service
 </li>
 <li>
 Collaborate with other managers to standardise shift processes
 
 
 </li>
 </ul>
 A day in the life
 
 
 You&rsquo;ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You&rsquo;ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.
 
 
 Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 University degree (Bachelor's or Master's degree), with a graduation date within the last 24 months.
 </li>
 <li>
 Advanced proficiency in written and verbal English and local language
 </li>
 <li>
 Relevant experience in performing data analysis
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we&rsquo;d love to hear from you.
 </li>
 <li>
 Experience of communicating with a wide range of stakeholders, including your peers and leadership
 </li>
 <li>
 Experience in a logistical working environment
 </li>
 <li>
 Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A10382075
</div>

Graduate Area Manager

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 You will&hellip;
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
 </li>
 <li>
 high school diploma or equivalent
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A10382958
</div>

Fulfillment Center Supervisor, Fulfillment Center Supervisor

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 You will&hellip;
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3055823
</div>

Fulfillment Center Supervisor, Fulfillment Center Operations

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you. You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 You will&hellip;
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
 </li>
 <li>
 high school diploma or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 </li>
 <li>
 Work 40 hours/week, and overtime as required
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Amazon Amnesty Floor Monitoring experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC - G32
 
 
 Job ID: A3171367
</div>

Operations Supervisor , CAI9 Sort Center

<div>
 
 Description
 
 
 
 If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to front line management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 </li>
 <li>
 Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays
 
 
 </li>
 </ul>
 A day in the life
 
 
 You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3184808
</div>

Operations Supervisor , East Cairo AMZL

International Turnkey Systems - ITS

<div>
 
 We are looking for a Service Delivery Manager to join our team. The ideal candidate will Own end-to-end service governance for the onsite operations service, ensuring service setup, shift coverage, SLA performance, reporting, and effective escalation management.
 
 
 
 
 
 
 Key Responsibilities (Service Governance &amp; Management)
 
 
 <ul>
 <li>
 Manage service setup, governance, reporting, and escalation management for the operations service.
 </li>
 <li>
 Ensure adequate staffing and scheduling (baseline: 5 onsite shift resources) and continuity of 24&times;7/weekend coverage as per service window.
 </li>
 <li>
 Define/maintain operational cadence: daily/weekly service status, incident trends, and improvement actions.
 </li>
 <li>
 Oversee adherence to agreed runbooks/SOPs and ensure that all actions are documented in the agreed tool/logbook.
 </li>
 <li>
 Act as the primary escalation point for operational issues; coordinate with teams/vendors per escalation matrix until closure.
 </li>
 <li>
 Track service performance against agreed SLAs/KPIs and drive corrective/preventive actions when performance risks are identified.
 </li>
 <li>
 Lead/coordinate service review meetings and maintain records, decisions, and action tracking.
 </li>
 <li>
 Support continuous improvement initiatives (process, tools, monitoring tuning, handover quality, knowledge base).
 </li>
 <li>
 Ensure smooth shift handover governance (checklists, open incidents, alarms, planned tasks) and resolve recurring handover gaps.
 </li>
 </ul>
 
 
 Required Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT/Engineering or equivalent experience.
 </li>
 <li>
 3 - 5 years of proven experience in IT service delivery / managed services operations leadership.
 </li>
 <li>
 Strong knowledge of ITIL practices (incident management, escalation, reporting, continual improvement).
 </li>
 <li>
 Ability to manage distributed stakeholders (onsite operators, remote support teams, helpdesk/NOC, vendors).
 </li>
 <li>
 Experience with service reporting and governance forums (service reviews, action tracking, escalation handling).
 </li>
 <li>
 Excellent communication, stakeholder management, and problem-solving skills.
 </li>
 <li>
 ITIL Foundation (mandatory or strongly preferred); additional ITSM/Service Management certifications are a plus.
 </li>
 </ul>
 
 
 Performance Measures
 
 
 <ul>
 <li>
 SLA/KPI achievement and trend improvement.
 </li>
 <li>
 Timeliness and quality of service reports and action follow-up closure rate.
 </li>
 <li>
 Effectiveness of escalation management and stakeholder satisfaction.
 </li>
 <li>
 Operational stability (reduced false alerts, improved incident recurrence through improvements).
 </li>
 </ul>
 
 
</div>

Service Delivery Manager

TTEC

<div>
 
 Transportation Coordinator &ndash; Cairo
 
 
 
 At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cairo, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real-time adjustments. It requires on-time performance while supporting ramp-ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.
 
 
 You will form part of a greater team and report to the Transport Manager within the Facilities Department.
 
 
 
 During a Typical Day You Will
 
 
 
 <ul>
 <li>
 Coordinating shift-based transport operations
 </li>
 <li>
 Route planning and vehicle utilization
 </li>
 <li>
 Manage real-time operational changes (absenteeism, overtime, peak volumes)
 </li>
 <li>
 Maintain on-time pick-up and drop-off performance
 </li>
 <li>
 Adjust routes dynamically based on headcount fluctuations
 </li>
 <li>
 Support ramp-ups, new campaigns, and seasonal demand increases
 </li>
 <li>
 Cost control - monitor cost per seat, route optimization, and vehicle utilization
 </li>
 <li>
 Reviewing and validating trip sheets
 </li>
 <li>
 Reviewing and validating vendor invoices
 </li>
 <li>
 Data reporting using transport management system
 </li>
 <li>
 Handling escalations and incident investigation
 </li>
 <li>
 Address employee complaints and incident reports promptly
 </li>
 <li>
 Ensure vehicle compliance, driver vetting, and safety standards
 </li>
 <li>
 Ensure safe, secure, and reliable transport for all employees
 </li>
 <li>
 Maintain proper documentation and record keeping
 
 
 
 </li>
 </ul>
 Education | Experience
 
 
 <ul>
 <li>
 University Degree
 </li>
 <li>
 3+ years&rsquo; experience in transport
 </li>
 <li>
 Experience in a BPO, call center, or 24/7 high-volume operational environment (highly preferred)
 </li>
 <li>
 Solid inbound and outbound transport operations experience
 </li>
 <li>
 Strong geographical, logistical, and transport knowledge across Cairo
 </li>
 <li>
 Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Transportation Coordinator

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