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operations & maintenance area manager

operations & maintenance project manager Jobs in Cairo

operations & maintenance project manager

operation manager

eClerx

<div>
 
 Company &ndash; eClerx
 
 
 Job Title &ndash; Operation Manager
 
 
 Job Location - Qesm El Maadi, Cairo, Egypt
 
 
 Employment Type &ndash; Full-Time
 
 
 Seniority Level &ndash; Mid Senior Level
 
 
 
 
 
 
 Job description :
 
 
 
 
 
 
 
 Primary Responsibilities :
 
 
 <ul>
 <li>
 Manages multiple teams and maintains &amp; improves operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analysis; managing systems and process improvement and quality assurance programs
 </li>
 <li>
 Ensure Performance Metrics are achieved consistently and all client deliverables met within timelines
 </li>
 <li>
 Prepares performance reports by collecting, analyzing and summarizing data and trends
 </li>
 <li>
 Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 </li>
 <li>
 Lead client/vendor reviews/calibrations and revert to client/vendor queries on routine issues
 </li>
 <li>
 Provide innovative ideas to optimize internal metrics &amp; ensure critical matrices are met timely
 </li>
 <li>
 Perform audits and quality checks on Team Leads &amp; Floor Supports and provide feedback to them periodically on their performance
 </li>
 <li>
 Ensure cross skilling, perform Training Need Identification for teams and Bottom Quartile Management
 </li>
 <li>
 Hold periodic meetings to discuss operational updates, discuss task delegation and review issues
 </li>
 <li>
 Focus on retention of staff through career mapping &amp; guiding team members
 </li>
 <li>
 Advocate and adhere to organizational policies and procedures and remediation of any major incident
 </li>
 <li>
 Accomplish human resource objectives by recruiting, selecting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
 </li>
 </ul>
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Overall experience of 12+ years and should be a graduate or post graduate
 </li>
 <li>
 Proven and successful track record of effective people leadership within a customer relationship management (CRM) environment.
 </li>
 <li>
 Good understanding of CRM, Medallia and contact center best practices.
 </li>
 <li>
 Previous experience in a performance driven environment.
 </li>
 <li>
 Excellent communications skills when writing, speaking and presenting to all stake holders.
 </li>
 <li>
 Strong negotiation, interpersonal, written and oral communications skills &ndash; including presentation skills.
 </li>
 <li>
 Experience in the cable and telephone industry is an asset.
 </li>
 <li>
 He/she must also possess an understanding of the repair process in Telecom and Cable industry
 </li>
 </ul>
 
 
 
 
 
 We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law
 
 
 
 
</div>

Operation Manager

TikTok

<div>
 
 Responsibilities
 
 
 The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users.
 
 
 We are looking for passionate and talented people to join the LIVE Operations team and support in our mission to inspire creativity and bring joy.
 
 
 Responsibilities
 
 - Build and maintain long-term relationships with LIVE agencies, be responsible for the training and management of the agencies by providing strategic business solutions and guidance, thus driving their business to grow; on-board MCN, agencies and organizations to provide talents for the live-streaming section;
 
 - Empower agencies' operational capabilities through internal&amp;external education programs and cooperation; Drive regional LIVE agency academy project;
 
 - Allocate the corresponding operation support and motivate the agencies to provide more and better live streamers and build a variety of content categories;
 
 - Participate in drafting and revising the policies of agency management, provide reasonable reference and suggestions.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - Bachelor's degree or above.
 
 - Minimum 3-5 years of working experience related to agency operation, online education, livestreaming, video-sharing, social media, digital marketing, entertainment, influencers, internet platforms;
 
 
 Preferred Qualifications:
 
 - Experienced in creating, educating, managing and growing vendors, business partners and agencies;
 
 - Excellent business acumen in emerging technology. Strong analytical skills with data-driven decision making capabilities.
 
 - Excellent written, verbal, and professional communication skills
 
 - Result-oriented, good capacity for pressure
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE Agency Operation Manager — Egypt

UN Women

<div>
 
 Job Description
 
 
 
 
 Background:
 
 
 
 UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls; the empowerment of women; and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.
 
 
 In support of the Arab Republic of Egypt&rsquo;s Vision 2030 and the National Strategy for the Empowerment of Egyptian Women (NSEEW), the work of the UN Women Egypt Country Office (CO) is grounded in the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW), the Sustainable Development Goals (SDGs) and the Beijing Platform for Action (BPFA).
 
 
 Under the UN Sustainable Development Cooperation Framework in Egypt (UNSDCF 2023-2027) and the Entity&rsquo;s portfolio therein, UN Women implements its triple mandate of supporting normative standard-setting to advance gender equality and women's empowerment, implementing national and grassroots programmes grounded in international norms and best practices in partnership with national stakeholders, and strengthening UN system coordination. Over three decades of work in the country has resulted in UN Women Egypt CO consolidating its expertise, partnerships, and investments around three main areas of work: women's leadership and system-wide support to advancing gender equality; women's economic empowerment; and eliminating all forms of violence against women and girls, including harmful practices.
 
 
 Reporting to the Country Representative the Operations Manager in the Egypt CO serves as a member of the senior management team, with oversight responsibilities for all aspects of Egypt CO operations, this includes strategic financial and human resources management, efficient procurement and logistical services, security management, ICT and common services consistent with UN Women rules and regulations. The Operations Manager additionally serves as a key advisor to the Country Representative on matters of organizational integrity with the aim of ensuring: (i) compliance with UN Women policies and regulations; (ii) effective systems to support programme delivery and growth; (iii) accountability to organizational values and principles; and (iv) an enabling workplace environment in which staff potential is maximized.
 
 
 The Operations Manager leads and guides the Egypt CO Operations Team and fosters collaboration within the team, with programme staff and with other UN Agencies and a client-oriented approach. The Operations Manager works in close collaboration with programme teams in the office, providing close guidance to programme staff who perform adjunct operations functions, ensuring that such staff are knowledgeable of rules and procedures governing programme finances, donor reporting, and personnel. She/he also works in collaboration with operations staff in other UN Agencies, UN Women Regional Office and HQ staff and Government officials to successfully deliver operations services.
 
 
 
 Key Functions and Accountabilities:
 
 
 
 
 1- Manage the operations in the Egypt Country Office
 
 
 
 <ul>
 <li>
 Serve as a member of the Senior Management team and provide advice and support to the Country Representative on operational issues;
 </li>
 <li>
 Develop the annual workplan for the Operations Team and oversee its implementation and monitoring;
 </li>
 <li>
 Participate in review meetings and assess the managerial and operational capacities of implementing partners in collaboration with the programme and technical team;
 </li>
 <li>
 Manage business process mapping and establish internal standard operating procedures in all areas of the Operations Team&rsquo;s functions;
 </li>
 <li>
 Manage the implementation of corporate, budget, financial, procurement, and HR policies and systems and ensure adequate training of staff and project personnel on these issues;
 </li>
 <li>
 Ensure a continuous and up-to-date flow of information between the CO and RO and HQ;
 </li>
 <li>
 Oversee all operations activities, including finance, human resources, procurement, transport, IT, security, administration and ensure they follow UN Women rules, regulations, policies and procedures;
 </li>
 <li>
 Manage staff in Operations Team: Finalize performance plans and evaluation standards; conduct performance assessments, provide feedback and coaching.
 
 
 
 </li>
 </ul>
 
 2- Oversee planning, expenditure tracking and auditing of financial resources
 
 
 
 <ul>
 <li>
 Ensure strategic and efficient management of office and programme financial resources;
 </li>
 <li>
 Exercise proper financial controls;
 </li>
 <li>
 Report locally and to HQ on established structures; seek advice from RO when deviations may be necessary;
 </li>
 <li>
 Review and take corrective action as appropriate on audit findings;
 </li>
 <li>
 Perform Level 2 Committing Officer role in Quantum for voucher and Purchase Order (PO) approvals;
 </li>
 <li>
 Ensure the CO &lsquo;s compliance with Internal Control Framework, Delegation of Authority and segregation of duties and responsibilities.
 
 
 
 </li>
 </ul>
 
 3- Oversee/Provide Human Resources services to the Egypt Country Office
 
 
 
 <ul>
 <li>
 Oversee recruitment processes; liaise with the RO/HQ and service providers as necessary;
 </li>
 <li>
 Oversee contracts; advise on appropriate contract modalities.
 
 
 
 </li>
 </ul>
 
 4- Oversee procurement processes
 
 
 
 <ul>
 <li>
 Manage the provision of goods and services for the CO and projects following established corporate procedures regarding sub-contract review and awarding of contracts, evaluate for cost effectiveness and manage the negotiations in connection with eventual agreements;
 </li>
 <li>
 Manage the preparation of procurement plans in the CO;
 </li>
 <li>
 Participate/chair in local Procurement Review Committees (PRC);
 </li>
 <li>
 Manage CO assets and liabilities and ensure proper inventory control.
 
 
 
 </li>
 </ul>
 
 5- Oversee information and communications technology (ICT) management
 
 
 
 <ul>
 <li>
 Oversee the implementation of ICT systems;
 </li>
 <li>
 Ensure staff have access to Quantum functionality for improved business results and improved client services;
 </li>
 <li>
 Mange maintenance of a secure, reliable infrastructure environment for ICT and adequate planning for disasters and recoveries.
 
 
 
 </li>
 </ul>
 
 6- Serve as the focal point for security issues and ensure safety and security of staff
 
 
 
 <ul>
 <li>
 Brief supervisor and UN Women personnel on security and safety matters and disseminate relevant information as advised by UNDSS, brief UN Women visitors on security;
 </li>
 <li>
 Ensure full security and safety compliance with the UN and UN Women regulations and processes;
 </li>
 <li>
 Liaise and work closely with Country Security Specialist, Regional Security Specialists and Global Security Advisor;
 </li>
 <li>
 In absence of Country Security Specialist, manage day-to-day security related matters; update personnel and dependents lists; provide reports;
 </li>
 <li>
 Ensure that personnel request appropriate security clearance for travel;
 </li>
 <li>
 Develop and maintain Business Continuity Plan.
 
 
 
 </li>
 </ul>
 
 7- Participate in inter-agency activities
 
 
 
 <ul>
 <li>
 Represent UN Women in inter-agency meetings and working groups on operations issues to ensure UN Women&rsquo;s interests are reflected in common system activities related to common services and premises, cost recovery and cost sharing arrangements, privileges and immunities, entitlements and salary surveys, security etc;
 </li>
 <li>
 Liaise with UNDP and other UN agencies on operational issues, activities, and collaboration.
 
 
 
 </li>
 </ul>
 
 8- Contribute to knowledge sharing between the Country Office and RO
 
 
 
 <ul>
 <li>
 Ensure knowledge is shared and adequately applied between the COs and RO in the region.
 
 
 
 </li>
 </ul>
 
 9- The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
 
 
 
 
 Supervisory/Managerial Responsibilities:
 
 
 
 The incumbent leads a team of 10 personnel.
 
 
 
 Competencies :
 
 
 
 
 Core Values:
 
 
 
 <ul>
 <li>
 Integrity;
 </li>
 <li>
 Professionalism;
 </li>
 <li>
 Respect for Diversity.
 
 
 
 </li>
 </ul>
 
 Core Competencies:
 
 
 
 <ul>
 <li>
 Awareness and Sensitivity Regarding Gender Issues;
 </li>
 <li>
 Accountability;
 </li>
 <li>
 Creative Problem Solving;
 </li>
 <li>
 Effective Communication;
 </li>
 <li>
 Inclusive Collaboration;
 </li>
 <li>
 Stakeholder Engagement;
 </li>
 <li>
 Leading by Example.
 
 
 
 </li>
 </ul>
 Please visit this link for more information on UN Women&rsquo;s Values and Competencies Framework:
 
 
 
 Functional Competencies:
 
 
 
 <ul>
 <li>
 Strong knowledge of operation, finance, procurement, human resources, ICT, and security systems and processes, particularly in the UN system is an asset;
 </li>
 <li>
 Ability to provide advice and support;
 </li>
 <li>
 Ability to lead formulation and monitoring of management projects;
 </li>
 <li>
 Ability to handle confidential information;
 </li>
 <li>
 Good negotiating skills;
 </li>
 <li>
 Strong IT skills.
 
 
 
 </li>
 </ul>
 
 Recruitment Qualifications:
 
 
 
 
 Education and Certification:
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree or equivalent in Business Administration, Public Administration, Finance, HR, or related field is required.
 </li>
 <li>
 A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 At least 5 years of progressively responsible experience at the national or international level, in office management, operations or finance, required.
 </li>
 <li>
 Experience in leading a team is required.
 </li>
 <li>
 Experience in working in a computer environment using multiple office software packages, experience in handling of web-based management systems and ERP systems, preferably Oracle Cloud is required.
 </li>
 <li>
 Experience of accrual accounting, IPSAS or IFRS is highly desirable.
 </li>
 <li>
 Professional background in programming/ projects management is desirable.
 </li>
 <li>
 Experience in the UN system is desirable.
 
 
 
 </li>
 </ul>
 
 Languages:
 
 
 
 <ul>
 <li>
 Fluency in English and Arabic is required.
 </li>
 <li>
 Knowledge of another official UN language is desirable (French).
 
 
 
 </li>
 </ul>
 
 Statements:
 
 
 
 In July 2010, the United Nations General Assembly created UN Women, the United Nations Entity for Gender Equality and the Empowerment of Women. The creation of UN Women came about as part of the UN reform agenda, bringing together resources and mandates for greater impact. It merges and builds on the important work of four previously distinct parts of the UN system (DAW, OSAGI, INSTRAW and UNIFEM), which focused exclusively on gender equality and women's empowerment.
 
 
 
 Diversity and inclusion:
 
 
 
 At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, integrity and organizational need.
 
 
 If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.
 
 
 UN Women has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to UN Women&rsquo;s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)
 
 
 
 Note: Applicants must ensure that all sections of the application form, including the sections on education and employment history, are completed. If all sections are not completed the application may be disqualified from the recruitment and selection process
 
 .
</div>

Operations Manager, FTA NOC (Local Post for Nationals of Egypt)

TTEC

<div>
 Operations Manager - Call Center &ndash; Cairo
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 What You&rsquo;ll be Doing
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 Your accountabilities and activities will include
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
 <ul>
 <li>
 Responsibility for the direct management and development of the junior management team
 </li>
 <li>
 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
 </li>
 <li>
 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
 </li>
 <li>
 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
 </li>
 <li>
 Contributing to the operational elements for new bids and new services
 </li>
 <li>
 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
 </li>
 </ul>
 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 What You Bring to the Role
 
 
 <ul>
 <li>
 A minimum 4 year call center management or equivalent work experience
 </li>
 <li>
 Continuously promote a performance-driven culture and always work towards reaching for amazing
 </li>
 <li>
 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
 </li>
 <li>
 Consistently mentor and inspire others
 </li>
 <li>
 Customer focused mindset
 </li>
 <li>
 Understanding, interpreting, and manipulating data for reporting
 </li>
 <li>
 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
 </li>
 <li>
 Strong people and client leadership and stakeholder management
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Knowledgeable, encouraging, supporting and present leadership
 </li>
 <li>
 Diverse and community minded organization
 </li>
 <li>
 Career-growth and lots of learning opportunities for aspiring minds
 </li>
 <li>
 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Operations Manager Call Center

SSC HR Solutions

<div>
 
 Overview:
 
 We are seeking a highly organized and client-focused Operations Manager to oversee the daily operations of our luxury limousine company. The ideal candidate will ensure exceptional service delivery, manage logistical and administrative functions, and lead a team dedicated to providing premium transportation experiences.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee daily operations of the limousine fleet, ensuring timely, safe, and luxurious service
 </li>
 <li>
 Manage driver scheduling, training, and performance to uphold company standards
 </li>
 <li>
 Maintain fleet maintenance schedules and coordinate repairs to ensure optimal vehicle condition
 </li>
 <li>
 Develop and implement operational policies and procedures to enhance efficiency and service quality
 </li>
 <li>
 Monitor customer satisfaction and address any issues promptly to uphold the company's reputation
 </li>
 <li>
 Coordinate with sales and marketing teams to support business growth and client retention
 </li>
 <li>
 Manage administrative functions including bookings, invoicing, and compliance with licensing and regulations
 </li>
 <li>
 Ensure adherence to safety protocols, insurance requirements, and local transportation laws
 </li>
 <li>
 Prepare operational reports and analyze data to identify areas for improvement
 </li>
 <li>
 Foster a professional, courteous, and team-oriented work environment
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in operations management, preferably in luxury transportation or a related industry
 </li>
 <li>
 Strong leadership, organizational, and problem-solving skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Knowledge of local transportation regulations and licensing procedures
 </li>
 <li>
 Proficiency in MS Office and transportation management software
 </li>
 <li>
 Ability to work flexible hours, including evenings and weekends as needed
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives
 </li>
 <li>
 Opportunities for professional development
 </li>
 <li>
 A luxurious, client-focused work environment
 </li>
 </ul>
</div>

Operations Manager - Luxury Limousine Company

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Operations Manager

FlakeTech

<div>
 
 
 Job Summary:
 
 
 
 The Supply Chain Manager is responsible for managing and overseeing the full supply chain process from purchasing materials to production and final delivery. This role ensures that all operations in the factory run efficiently, cost-effectively, and on schedule.
 
 
 He will also be responsible for managing the operation team including supervisors, technicians, and workers to make sure work is completed efficiently, safely, and according to company standards.
 
 
 In addition, the Supply Chain Manager will oversee the production process of all furniture items in the factory, ensuring quality, productivity, and timely delivery to meet customer needs.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Plan and manage the full supply chain cycle from raw material purchasing to product delivery.
 </li>
 <li>
 Source and evaluate suppliers to ensure quality, pricing, and reliability.
 </li>
 <li>
 Monitor inventory levels and ensure material availability for production.
 </li>
 <li>
 Optimize logistics and warehouse operations to reduce costs and increase efficiency.
 </li>
 <li>
 Ensure timely delivery of finished goods to clients or showrooms.
 </li>
 <li>
 Oversee and coordinate all factory production activities, ensuring daily targets are met.
 </li>
 <li>
 Manage the operation team assign tasks, monitor attendance, and ensure discipline and performance.
 </li>
 <li>
 Work closely with production supervisors to maintain smooth workflow across departments (cutting, assembly, painting, upholstery, etc.).
 </li>
 <li>
 Ensure all products meet company quality standards.
 </li>
 <li>
 Lead, motivate, and develop the factory and operations team to achieve company goals.
 </li>
 <li>
 Promote teamwork, accountability, and a safe working environment.
 </li>
 <li>
 Prepare production and supply chain reports and KPIs for management.
 </li>
 <li>
 Develop and execute short- and long-term production plans.
 </li>
 <li>
 Control operational costs and ensure efficient use of resources.
 </li>
 <li>
 Identify areas for process improvement and implement practical solutions.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain, Industrial Engineering, Business Administration, or related field.
 </li>
 <li>
 Minimum
 
 
 7 years of experience in supply chain, production, or operations management
 
 preferably in furniture or manufacturing industries
 
 .
 </li>
 <li>
 Experience managing teams in a factory environment.
 </li>
 <li>
 Strong leadership, planning, and communication skills.
 </li>
 <li>
 Proficient in Microsoft Office and ERP systems.
 </li>
 </ul>
 
 
 
 
 
 
</div>

Supply Chain Manager

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