project manager

customer service manager

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human resources coordinator

operations manager

hr manager

DP World

<div>
 
 
 
 ABOUT DP WORLD
 
 
 
 
 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world&rsquo;s trade flow better, changing what&rsquo;s possible for the customers and communities we serve globally.
 
 
 With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that&rsquo;s fit for the future.
 
 
 We&rsquo;re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology &ndash; and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
 
 
 What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we&rsquo;re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer&rsquo;s door.
 
 
 DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures &ndash; not just in what we do but also in how we behave.
 
 
 We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what&rsquo;s possible.
 
 
 WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
 
 
 
 
 
 
 About the role:
 
 
 
 For DP World Logistics Egypt
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 To strengthen the organization&rsquo;s human capital by leading key HR functions&mdash;
 
 Talent Acquisition, Talent Development Programs, Performance Management, and Learning &amp; Development
 
 &mdash;while driving strategic organizational development initiatives. This role will work directly under the Head of HR and will lead the OD team to ensure alignment with business goals and logistics industry standards
 
 
 
 
 
 
 KEY ACCOUNTABILITIES :
 
 
 
 
 
 
 
 1- Talent Acquisition &amp; Onboarding
 
 
 <ul>
 <li>
 Lead and oversee recruitment activities across all departments
 </li>
 <li>
 Collaborate with hiring managers to forecast workforce needs and develop sourcing strategies
 </li>
 <li>
 Ensure smooth onboarding and cultural integration of new hires
 </li>
 <li>
 Develop and manage the recruitment process, ensuring timely and cost-effective hiring aligned with strategic goals
 </li>
 <li>
 Create and update job descriptions and specifications; conduct job analysis to define role requirements
 </li>
 <li>
 Source, screen, and evaluate candidates using structured interviews and assessment tools
 </li>
 <li>
 Oversee onboarding and induction programs, including technical training for new hires
 </li>
 <li>
 Monitor recruitment metrics and provide analytical reports
 </li>
 <li>
 Promote the company&rsquo;s employer brand and manage internship programs
 </li>
 <li>
 Ensure compliance with MEA sourcing policies and recruitment best practices
 </li>
 </ul>
 
 
 
 
 
 2- Performance Management
 
 
 <ul>
 <li>
 Facilitate feedback loops and development plans
 </li>
 <li>
 Administer Mid-year and annual performance review cycles to reinforce a performance-driven culture
 </li>
 <li>
 Coordinate performance management process, ensuring clarity of goals, expectations, and results
 </li>
 <li>
 Develop and deliver training materials, policies, and seminars on performance management
 </li>
 <li>
 Support the team in setting KPIs and individual goals and conducting regular reviews
 </li>
 <li>
 Execute Performance Improvement Plans (PIPs) for underperforming staff and track progress
 </li>
 <li>
 Deliver timely reports on performance outcomes and improvement initiatives
 </li>
 </ul>
 
 
 
 
 
 3- Learning &amp; Development
 
 
 <ul>
 <li>
 Identify skill gaps and deliver targeted training initiatives
 </li>
 <li>
 Coordinate internal and external learning initiatives
 </li>
 <li>
 Evaluate training effectiveness and report outcomes and ensure alignment with business strategies
 </li>
 <li>
 Support onboarding and continuous learning efforts across departments
 </li>
 </ul>
 
 
 
 
 
 4- Talent Management &amp; Organizational Development
 
 
 <ul>
 <li>
 Administer talent management programs (GROW, Apprenticeship etc.) , including strategy execution, reporting, and resource development
 </li>
 <li>
 Maintain and update the company&rsquo;s Talent Matrix annually
 </li>
 <li>
 Track employee potential and developmental plans for high-potential and developing contributors
 </li>
 <li>
 Prepare dashboards and reports to support strategic workforce planning
 </li>
 <li>
 Lead the OD team in developing strategies to improve structure, culture, and efficiency
 </li>
 <li>
 Drive change management initiatives across the organization
 </li>
 <li>
 Conduct assessments and recommend improvements to organizational design
 </li>
 <li>
 Develop and maintain organizational charts monthly, ensuring accuracy and alignment with business structure and role clarity
 </li>
 <li>
 Contribute to the overall development of the HR function to ensure optimal support of business goals
 </li>
 <li>
 Provide timely reports on OD status, organizational changes, and strategic initiatives
 </li>
 </ul>
 
 
 
 
 
 
 
 
 6- HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Ensure compliance with labor laws and internal policies
 </li>
 <li>
 Oversee HRIS updates , maintain accurate employee records and support audit requirements
 </li>
 <li>
 Support internal audits and reporting requirements
 </li>
 <li>
 Provide general HR support across the business to ensure alignment with strategic initiatives
 </li>
 <li>
 Monitor compensation practices and recommend improvements to enhance organizational attractiveness
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualification and Certificates:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field
 </li>
 <li>
 Certification in Organizational Development or Talent Management
 </li>
 </ul>
 
 
 
 
 
 Experience and knowledge:
 
 
 <ul>
 <li>
 3&ndash;5 years of HR experience, preferably in logistics, supply chain, or related field
 </li>
 <li>
 Proven expertise in talent acquisition, performance management, and training
 </li>
 <li>
 Experience leading TM initiatives and managing a team
 </li>
 <li>
 Strong communication, facilitation, and stakeholder management skills
 </li>
 <li>
 Familiarity with HRIS platforms and data-driven HR practices
 </li>
 <li>
 Knowledge of labor laws and compliance requirements
 </li>
 </ul>
 
 
 
 
 
 Skills and Abilities:
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong analytical, problem-solving, and Negotiation skills
 </li>
 <li>
 Fluency in Arabic &amp; English (written &amp; spoken)
 </li>
 <li>
 Excellent MS Office programs: Outlook, PowerPoint, Excel, and Word
 </li>
 <li>
 Proficiency in HR software and systems.
 </li>
 <li>
 Able to motivate and inspire the team.
 </li>
 <li>
 Able to identify and address operational issues.
 </li>
 </ul>
 
 
</div>

Assistant HR Manager- Organizational Development

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 &nbsp;
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit&nbsp;www.dpdhl.jobs/express.
 
 
 
 
 
 Position Purpose
 
 
 
 
 
 The HR Operations Manager is responsible for implementing Compensation &amp; Benefits programs at DHL Express while ensuring consistent execution of the HR policies and Employee Governance related matters as per the Egyptian Labor Law.
 
 
 The jobholder provides recommendations to Senior Management team and Line Managers on day to day C&amp;B and HR Operations matters in line with the market best practice and the business strategy.
 
 
 Ensure that the day to day HR Operations (policies, procedures &amp; payroll) are well implemented at an optimal level and in compliance with the Group guidelines and local legislative requirements.&nbsp;
 
 
 
 
 
 Principal Accountabilities:
 
 
 
 1- Compensation &amp; Benefits and HR Operations Management
 
 
 <ul>
 <li>
 Act as custodian of the Compensation &amp; Benefits policy and benefits matrix.
 </li>
 <li>
 Partner with managers to enhance understanding of the compensation approach, policies, and benefits.
 </li>
 <li>
 Implement Compensation &amp; Benefits (C&amp;B) programs and practices aligned with company positioning in the labor market and in full compliance with country labor law guidelines.
 </li>
 <li>
 Manage governmental relations related to Social Insurance and the Labor Law office (Forms 1, 6, 2).
 </li>
 <li>
 Handle ad-hoc social insurance and labor law inspections, ensuring timely submission of required documentation.
 </li>
 <li>
 Maintain accurate administration of all personnel-related matters, including regular updates to employee files.
 </li>
 <li>
 Conduct annual salary surveys (e.g., WTW and Mercer) to benchmark DHL practices against the market and ensure salary competitiveness.
 </li>
 <li>
 Run monthly staff cost analyses and recommend corrective actions where needed.
 </li>
 <li>
 Analyze survey results and submit recommendations for annual salary reviews, talent retention strategies, and turnover balance in line with market conditions, business objectives, and Regional Office guidelines.
 </li>
 <li>
 Manage the annual merit cycle and bonus payout, ensuring timely and accurate implementation.
 </li>
 <li>
 Collaborate with line managers to design and review incentive schemes, ensuring effectiveness and alignment with business goals.
 </li>
 <li>
 Oversee the implementation and communication of changes to compensation and benefits policies or procedures.
 </li>
 <li>
 Monitor monthly HR KPIs, conduct detailed analysis, and recommend corrective actions.
 </li>
 <li>
 Lead and implement projects related to Compensation &amp; Benefits as required.
 </li>
 </ul>
 
 
 2- Payroll Management
 
 
 <ul>
 <li>
 Administer monthly payroll in a timely, accurate, and efficient manner.
 </li>
 <li>
 Ensure proper documentation for all employee status changes.
 </li>
 <li>
 Review HR submissions on HRIS for consistency and compliance.
 </li>
 </ul>
 
 
 3- HRIS Management &amp; Reporting
 
 
 <ul>
 <li>
 Manage and regularly update HRIS &amp; E-HR to ensure accuracy of personnel records.
 </li>
 <li>
 Run CRISP reporting as required.
 </li>
 <li>
 Submit monthly HR notes to Finance.
 </li>
 <li>
 Prepare and present monthly HR reports and analysis to Management, with actionable recommendations.
 </li>
 </ul>
 
 
 4- Budgeting
 
 
 <ul>
 <li>
 Support the development and administration of the annual HR budget.
 </li>
 <li>
 Provide reports, benchmarking, and trend analysis on personnel cost, headcount, temporary staff, FTEs, overtime, commissions, and incentives.
 </li>
 <li>
 Manage all aspects of the annual salary review and bonus process.
 </li>
 </ul>
 
 
 5- Job Analysis &amp; Job Evaluation
 
 
 <ul>
 <li>
 Facilitate the job evaluation process for country roles, providing recommendations on grades and salaries in line with global guidelines and job evaluation methodology.
 </li>
 </ul>
</div>

HR Operations Manager

Confidential

<div>
 
 A leading Libyan construction company seeks an experienced
 
 HR Manager
 
 to join our leadership team and oversee all human resources functions.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage the HR department
 </li>
 <li>
 Develop and implement HR strategies aligned with business goals
 </li>
 <li>
 Oversee recruitment, talent management, and succession planning
 </li>
 <li>
 Ensure compliance with Libyan labor laws and company policies
 </li>
 <li>
 Manage employee relations, performance, and disciplinary actions
 </li>
 <li>
 Direct compensation, benefits, and payroll administration
 </li>
 <li>
 Implement training and leadership development programs
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 8+ years HR experience with 3+ years in
 
 managerial role
 
 (construction industry preferred)
 </li>
 <li>
 Bachelor's degree in HR/Business (Master's preferred)
 </li>
 <li>
 
 Fluent in English &amp; Arabic
 
 (written &amp; spoken)
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Proven experience in organizational development
 </li>
 <li>
 HR certification (SHRM, CIPD, or equivalent)
 </li>
 </ul>
 
 
</div>

Human Resources Manager

Alorica

<div>
 
 At
 
 Alorica
 
 , we&rsquo;re redefining what it means to deliver amazing customer experiences. We&rsquo;re a global leader in
 
 customer experience (CX) solutions
 
 , supporting the world&rsquo;s most respected brands across industries like tech, travel, healthcare, finance, and more.
 
 
 With
 
 over 100,000 team members in 18 countries
 
 , Alorica offers scalable CX services&mdash;including customer care, technical support, sales, and back-office solutions&mdash;delivered through people, processes, and technology that put the customer first.
 
 
 But it&rsquo;s not just what we do&mdash;it&rsquo;s how we do it. At Alorica, you&rsquo;ll find a
 
 people-first culture
 
 , a commitment to
 
 growth and development
 
 , and a
 
 mission to make lives better&hellip; one interaction at a time.
 
 Join us and discover a workplace where
 
 diversity, inclusion, and career opportunity thrive
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a seasoned HR leader to oversee the Human Resources strategy and operations across our fast-growing EMEA and India regions. This role is critical to building a high performing and engaged workforce while ensuring compliance with diverse local regulations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Partner with business leaders across EMEA and India to shape and execute people strategies that enable growth and operational excellence.
 </li>
 <li>
 Ensure compliance with employment laws across multiple jurisdictions.
 </li>
 <li>
 Mentor and develop HR teams across EMEA and India.
 </li>
 <li>
 Drive automation and efficiency projects.
 </li>
 <li>
 Manage regional HR budgets and resources effectively.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10+ years of progressive HR leadership experience, with significant exposure to both EMEA and India.
 </li>
 <li>
 Proven track record in scaling HR functions in multinational organizations.
 </li>
 <li>
 Strong knowledge of regional labor laws, employment practices, and HR trends.
 </li>
 <li>
 Experience leading through change and driving organizational transformation.
 </li>
 <li>
 Excellent stakeholder management, communication, and influencing skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, Business, law or related field.
 </li>
 </ul>
 
 
</div>

Senior Director, Human Resources – EMEA & India

Electrolux Group

<div>
 Your Role
 
 
 As the Country People Manager Egypt you will lead and manage the People Relations team to deliver a high level of customer centric service and advice across Commercial and Operations organization with ca. 2000 employees. You will work closely with the broader People team in creating People strategies that foster employee engagement and a high-performance culture.
 
 
 
 Key areas of responsibility:
 
 
 
 
 People and Business Leadership
 
 
 
 <ul>
 <li>
 Manage the whole People Relations team and services in the country
 </li>
 <li>
 Set vision and strategy for the People function in the country
 </li>
 <li>
 Manage the People Relations budget allocation for the country
 </li>
 <li>
 Lead local continuous improvement / change initiatives in alignment with company-wide programs
 </li>
 <li>
 Create and activate contingency plans in case of strikes related to Union negotiations
 
 
 </li>
 </ul>
 
 People Culture
 
 
 
 <ul>
 <li>
 Drive ONE HR culture, and secure alignment on the country policies, provide inputs and enforce the implementation
 </li>
 <li>
 Have a continuous dialogue with the People Business Partners in the country in order to secure alignment at the country level and provide necessary advice
 
 
 </li>
 </ul>
 
 Program Design &amp; Delivery
 
 
 
 <ul>
 <li>
 Design and implement large-scale people programs for the country
 </li>
 <li>
 Implement the People First strategy and oversee the in-country execution of core HR processes
 
 
 </li>
 </ul>
 
 Labor Law and Compliance
 
 
 
 <ul>
 <li>
 Update PS&amp;S and the rest of the People community on various labor, compliance and legislation topics and their implications to people policies, practices and programs
 </li>
 <li>
 Spearhead Union/Work Council relations for the country
 
 
 </li>
 </ul>
 
 Ethics and Discipline
 
 
 
 <ul>
 <li>
 Assign the appropriate investigation body to support cases coming through the Ethics Helpline
 
 
 </li>
 </ul>
 
 Employer Branding
 
 
 
 <ul>
 <li>
 Support promoting the Electrolux employer brand in the country
 
 
 </li>
 </ul>
 You will be responsible for creating a local best in class People strategy that drives synergies, efficiencies and collaboration across Electrolux Group, inspiring, coaching and developing your team members to achieve this vision. You will create and maintain operational excellence, measuring delivery though service standards and facilitating decision-making processes across HR CoEs and People Business Partners. You will identify opportunities to improve the customer experience by streamlining processes, leveraging technology, encouraging self-service, coaching employees and managers and delivering efficiencies.
 
 
 A Typical Day
 
 
 Your day will include leading, developing and coaching the People Relations organization to ensure the delivery of a best in class employee experience. Aligned with our Electrolux business strategy to become an Employer of Choice (EoC) you will review, develop and implement various initiatives and projects within Egypt that contribute towards a strong employee value proposition.
 
 
 You will educate and coach the HR colleagues and managers to comply with local legislation within Egypt, and provide advice on organizational transformations aligned to business strategy. In line with business practice, policy or relevant legislation you will review, recommend and implement policies, procedures and guidelines, in order to meet business objectives and alignment across countries.
 
 
 You will also be responsible for setting and managing budgets and sourcing and maintaining relationships with our 3rd party providers of HR related systems, legislative bodies, learning and wellness providers.
 
 
 Who You Are
 
 
 <ul>
 <li>
 Leader - You have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it
 </li>
 <li>
 Customer Focused - You understand and empathize with people and can apply your people and problem-solving skills to reassuring customers
 </li>
 <li>
 Growth - You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills
 </li>
 <li>
 Agile - You work efficiently and proactively to deliver results
 </li>
 <li>
 Collaborative - You build networks and trust, good working relationships and apply your influence to shaping change
 </li>
 <li>
 Open &ndash; Minded - For you, every challenge offers opportunity and potential. You just have to find it
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in law, business or related field; Master&rsquo;s degree preferred
 </li>
 <li>
 15-20 years of HR leadership experience supporting a line of business/ leading HR organisation
 </li>
 <li>
 5+ years leading a team of HR professionals
 </li>
 <li>
 HR experience in the manufacturing industry is preferred
 </li>
 <li>
 Very good knowledge of Egyptian labor law and market practices
 </li>
 <li>
 Experience of working in a multicultural environment
 </li>
 </ul>
</div>

People Country Manager Egypt

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
 
 
 Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
 
 
 globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to
 
 
 Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing
 
 
 Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery
 
 
 to help shape and form this new venture.
 
 
 
 Job Summary
 
 
 
 
 
 What does this role aim to achieve in the firm/what impact does the role create
 
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 
 
 Daily tasks and delivery expectation
 
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, You Will Contribute To Delivering Some Or All Of These Activities For Clients Of PwC
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 Manage Employee Data &amp; Documentation e.g.
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create and use organised digital systems to store and manage files using clear naming rules
 </li>
 <li>
 Receive, review and maintain employee files incl. sending requests to employees with outdated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 Provide HR Helpdesk/ Support Services
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 Support employee on/offboarding &amp; lifecycle management e.g.
 
 
 <ul>
 <li>
 Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities
 </li>
 <li>
 Support internal mobility and promotion processes
 </li>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 Support grievances &amp; escalations
 
 
 <ul>
 <li>
 Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures.
 </li>
 <li>
 Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately..
 
 
 </li>
 </ul>
 Support Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 Support Leave Management
 
 
 <ul>
 <li>
 Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
 </li>
 <li>
 Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies
 </li>
 <li>
 Provide reports on leave trends, balances, and usage to management
 </li>
 <li>
 Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
 </li>
 <li>
 Act as a point of contact for employee queries related to leave policies and balances
 </li>
 <li>
 Offer support for employees navigating complex leave situations, such as medical or family emergencies
 
 
 </li>
 </ul>
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 Collaborate effectively in a team environment
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 Support Process Improvement
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 
 
 Specific learned abilities or technical skills
 
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SAP/ SuccessFactors, Workday, Oracle)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 
 
 Values, behaviors &amp; attitude
 
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Required Language Skills
 
 
 
 Proficient in written and spoken English and Arabic
 
 
 
 Minimum Education And Specific Qualification
 
 
 
 Bachelor&rsquo;s degree in a HR related field, business management / administration or equivalent
 
 
 HR related Certifications in relevant fields would be advantageous
 
 
 
 Years Of Experience
 
 
 
 For an Associate, 1-3 years of professional experience and for a Senior Associate 4-6 years experience.
 
 
 Ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East or GCC region
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

Deutsche Post und DHL

<div>
 
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 
 
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people, and our purpose, please visit www.dpdhl.jobs/express.
 
 
 
 
 
 
 Position Purpose
 
 
 
 The HR Operations Manager is responsible for implementing Compensation &amp; Benefits programs at DHL Express while ensuring consistent execution of the HR policies and Employee Governance related matters as per the Egyptian Labor Law.
 
 
 
 
 
 The jobholder provides recommendations to the Senior Management team and Line Managers on day-to-day C&amp;B and HR Operations matters in line with the market best practice and the business strategy.
 
 
 
 
 
 Ensure that the day-to-day HR Operations (policies, procedures &amp; payroll) are well implemented at an optimal level and in compliance with the Group guidelines and local legislative requirements.
 
 
 
 
 
 
 Principal Accountabilities:
 
 
 
 
 
 
 
 1- Compensation &amp; Benefits and HR Operations Management
 
 
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 Act as custodian of the Compensation &amp; Benefits policy and benefits matrix.
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 Partner with managers to enhance understanding of the compensation approach, policies, and benefits.
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 Implement Compensation &amp; Benefits (C&amp;B) programs and practices aligned with company positioning in the labor market and in full compliance with country labor law guidelines.
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 Manage governmental relations related to Social Insurance and the Labor Law office (Forms 1, 6, 2).
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 Handle ad-hoc social insurance and labor law inspections, ensuring timely submission of required documentation.
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 Maintain accurate administration of all personnel-related matters, including regular updates to employee files.
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 Conduct annual salary surveys (e.g., WTW and Mercer) to benchmark DHL practices against the market and ensure salary competitiveness.
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 Run monthly staff cost analyses and recommend corrective actions where needed.
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 Analyze survey results and submit recommendations for annual salary reviews, talent retention strategies, and turnover balance in line with market conditions, business objectives, and Regional Office guidelines.
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 Manage the annual merit cycle and bonus payout, ensuring timely and accurate implementation.
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 Collaborate with line managers to design and review incentive schemes, ensuring effectiveness and alignment with business goals.
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 Oversee the implementation and communication of changes to compensation and benefits policies or procedures.
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 Monitor monthly HR KPIs, conduct detailed analysis, and recommend corrective actions.
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 Lead and implement projects related to Compensation &amp; Benefits as required.
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 2- Payroll Management
 
 
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 Administer monthly payroll in a timely, accurate, and efficient manner.
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 Ensure proper documentation for all employee status changes.
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 Review HR submissions on HRIS for consistency and compliance.
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 3- HRIS Management &amp; Reporting
 
 
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 Manage and regularly update HRIS &amp; E-HR to ensure accuracy of personnel records.
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 Run CRISP reporting as required.
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 Submit monthly HR notes to Finance.
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 Prepare and present monthly HR reports and analysis to Management, with actionable recommendations.
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 4- Budgeting
 
 
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 Support the development and administration of the annual HR budget.
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 Provide reports, benchmarking, and trend analysis on personnel cost, headcount, temporary staff, FTEs, overtime, commissions, and incentives.
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 Manage all aspects of the annual salary review and bonus process.
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 5- Job Analysis &amp; Job Evaluation
 
 
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 Facilitate the job evaluation process for country roles, providing recommendations on grades and salaries in line with global guidelines and job evaluation methodology.
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 Qualifications, Experience, and Competencies
 
 
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 Graduate with an HR degree or specialization.
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 Experience
 
 
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 10-13 years of previous experience in Compensation &amp; Benefits, Personnel, Payroll, Budgeting, HR Audits, Salary Surveys, and Social Insurance practices.
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 Key Knowledge, Skills and Competencies
 
 
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 Ability to influence at all levels
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 Previous work experience in the implementation of Egyptian labor law regulations is a must
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 Previous work experience in job evaluation &amp; salary surveys is a must
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 Previous work experience in developing HR policies, SOPs and implementing reward and remuneration solutions is a must
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 Excellent interpersonal, communication, writing and presentation skills
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 Results-driven &ndash; demonstrates initiative and ability to work independently
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 Excellent knowledge of MS Office
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 Excellent quantitative, reporting and analytical skills
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 Strong project management, planning &amp; organizational skills
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 OUR OFFER:
 
 
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 Strong career support in an international environment.
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 Great culture and colleagues.
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 Multifarious benefit programm.
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 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 
 
 We look forward to receiving your application!
 
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Human Resources Operations Manager

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