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customer care coordinator - receptionist

hr generalist

hr manager

hr coordinator

Caelum Group GmbH

<div>
 
 
 Role Overview:
 
 
 
 We are looking for a detail-oriented and proactive HR coordinator to join our HR team in Egypt. In this role, you will support the day-to-day HR operations and employee lifecycle processes&mdash;including recruitment coordination, onboarding, payroll administration, compliance, and offboarding. You will work closely with the HR team, managers, and employees to ensure smooth HR processes while maintaining compliance with Egyptian Labour Law and fostering a positive and organized work environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support the recruitment process by assisting in job postings, sourcing candidates, screening CVs, and coordinating interviews and hiring documentation.
 </li>
 <li>
 Assist in onboarding and offboarding activities, including preparing documents, handling registrations, and coordinating exit procedures.
 </li>
 <li>
 Support payroll preparation by collecting and verifying attendance, employee data, and assisting with social insurance and payroll administration tasks.
 </li>
 <li>
 Maintain employee records and support HR processes while ensuring adherence to company policies and Egyptian labor regulations.
 </li>
 <li>
 Assist in coordinating performance review cycles and maintaining performance documentation.
 </li>
 <li>
 Support training activities by coordinating logistics, tracking attendance, and assisting in identifying development needs.
 </li>
 <li>
 Assist in organizing engagement activities and act as a point of support for employee inquiries and HR-related concerns.
 </li>
 <li>
 Support the preparation of HR reports and maintain basic HR data and records for analysis.
 </li>
 <li>
 Assist with general administrative tasks, including office coordination, document management, and supporting day-to-day administrative requirements.
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications &amp; Requirements
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, business administration, law, or a related field.
 </li>
 <li>
 HR certification is a strong plus.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 1-2 years of hands-on HR experience, preferably covering multiple HR functions.
 </li>
 <li>
 Solid experience working with Egyptian labor law and Social Insurance procedures.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent organizational skills with high attention to detail and confidentiality.
 </li>
 <li>
 Strong communication and interpersonal skills in Arabic and English (written and spoken).
 </li>
 <li>
 Ability to multitask, prioritize, and work independently in a fast-paced environment.
 </li>
 </ul>
 
 
</div>

HR Coordinator

King's School The Crown

<div>
 Inspired Education is the leading global group of premium schools, with a portfolio of 126 premium private schools in 28 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.
 
 
 Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.
 
 
 
 ROLE SUMMARY:
 
 
 
 King&rsquo;s School The Crown is built in extensive grounds offering world-class educational and sporting facilities, enabling students to pursue a diverse range of interests. Our purpose-Built Campus of over 40,000m2 located in the heart of Cairo's most prestigious gated community, The Crown, 6th October city. This school is the first in the region to cater to students from 3 months up to 18 years with state-of-the-art facilities, including: a full football field, 400m athletic track , 25m 8 lane covered swimming pool with learner pool, indoor multi-purpose sports hall, outdoor multipurpose courts and a 522 seat Performing Arts theatre.
 
 
 We are looking for a dedicated and detail-oriented HR Specialist to support the Head of HR in delivering a professional, efficient, and compliant HR service to the school. The role includes recruitment, onboarding, employee relations, payroll support, social and health insurance administration, and direct liaison with Egyptian governmental authorities.
 
 
 The position ensures that all HR processes align with Egyptian Labour Law, Ministry of Education (MOE) requirements, and international safeguarding standards.
 
 
 We are looking for someone that brings energy and confidence to the business with a proactive approach.
 
 
 The ideal candidate will be a positive, focused, enthusiastic team player that performs well under pressure, who is receptive to new ideas and direction with a keen interest on future design trends with effective communication and organisation skills.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 <ul>
 <li>
 Support recruitment in line with Safer Recruitment and Safeguarding policies. Post vacancies, coordinate shortlisting, interviews, and candidate communication. Prepare offer letters and contracts in line with school standards and Egyptian Labour Law. Verify pre-employment documents (references, police checks, medicals, qualifications).
 </li>
 <li>
 Maintain recruitment trackers and ensure timely follow-up. Coordinate onboarding (welcome packs, ID cards, IT access, induction). Ensure registration with social insurance, health insurance, and payroll. Deliver induction and policy briefings. Support new joiners as first point of contact.
 </li>
 <li>
 Maintain personnel files (hard/soft copies) and update SCR and HRIS (e.g., SuccessFactors). Track probation, renewals, visa/permit expiries, and key HR milestones. Issue employment letters and certificates.
 </li>
 <li>
 Process social insurance registration and leavers in line with regulations. Prepare HR reports and reconcile contributions with Finance. Ensure payroll deductions (tax, social insurance, martyrs&rsquo; fund) are accurate and compliant. Maintain audit-ready records.
 </li>
 <li>
 Manage health insurance enrolment, updates, renewals, and claims support. Maintain insurance register and liaise with provider.
 </li>
 <li>
 Provide first-line HR support for employee queries. Track appraisals, probation reviews, and disciplinary actions. Register and monitor mandatory training completion. Support wellbeing, engagement, and recognition initiatives.
 </li>
 <li>
 Coordinate exit process including clearance, asset return, and final settlement. Conduct exit interviews and report findings. Manage resignation authentication at Labour Office in line with Egyptian Labour Law.
 
 
 </li>
 </ul>
 
 THE IDEAL CANDIDATE WILL HAVE:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in HR, Business Administration, or a related field.
 </li>
 <li>
 Minimum 2&ndash;3 years&rsquo; HR administration experience in Egypt.
 </li>
 <li>
 Familiarity with Egyptian labor law and employment regulations.
 </li>
 <li>
 Strong ability to manage multiple tasks and meet deadlines with attention to detail.
 </li>
 <li>
 Excellent verbal and written communication, with the ability to interact effectively with staff at all levels.
 </li>
 <li>
 Proactive in addressing issues and resolving staff concerns.
 </li>
 <li>
 Confidentiality, integrity, and professionalism.
 </li>
 <li>
 Efficient at prioritizing tasks and managing time effectively.
 </li>
 <li>
 Ability to handle sensitive information with discretion.
 </li>
 <li>
 Familiarity with HR processes, including recruitment, onboarding, and employee records management.
 
 
 </li>
 </ul>
 
 SAFEGUARDING STATEMENT:
 
 
 
 Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.
 
 
 Visit our careers site for more information; https://jobs.inspirededu.com
</div>

HR Specialist

SMART Technology Solutions

<div>
 <ul>
 <li>
 Support the People and Culture team with daily HR operations and administrative tasks
 </li>
 <li>
 Assist in maintaining and updating employee records in the HR information system
 </li>
 <li>
 Participate in recruitment processes, including job postings, screening resumes, and scheduling interviews
 </li>
 <li>
 Contribute to the coordination of onboarding and orientation programs for new hires
 </li>
 <li>
 Help organize employee engagement activities and cultural initiatives
 </li>
 <li>
 Assist with performance management processes and related documentation
 </li>
 <li>
 Support compliance with labor laws and company policies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Currently pursuing or recently completed a degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
 </li>
 <li>
 Detail-oriented with good organizational skills
 </li>
 <li>
 Ability to handle sensitive information with confidentiality and professionalism
 </li>
 <li>
 Positive attitude and willingness to learn
 </li>
 <li>
 Fluency in English is required; additional language skills are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 A culture of growth: Many of our leaders started in junior roles &mdash; we believe in investing in our people and growing talent from within.
 
 
 Continuous feedback: We don't wait for annual reviews &mdash; we believe in real-time coaching and development.
 
 
 Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
 
 
 A space for every personality: Love socializing? You'll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We've got dedicated Focus Rooms perfect for deep work.
 
 
 Flexible work options: Enjoy up to 6 Work from Home days per month &mdash; balance that works for you.
</div>

People and Culture Trainee

Alstom

<div>
 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
 
 
 Could you be the full-time Training Coordinator - WON in Cairo we&rsquo;re looking for?
 
 
 
 Your future role
 
 
 
 Take on a new challenge and apply your organizational and coordination expertise in a cutting-edge field. You&rsquo;ll work alongside passionate and collaborative teammates.
 
 
 You'll play a pivotal role in ensuring the seamless delivery of training programs that empower our teams to excel and grow. Day-to-day, you&rsquo;ll work closely with teams across the business (such as Maintenance, Operations, and HR), manage training logistics, and contribute to the implementation of innovative competency management systems, and much more.
 
 
 You&rsquo;ll specifically take care of designing and coordinating training management plans, but also support trainers, participants, and managers throughout the process.
 
 
 We&rsquo;ll look to you for:
 
 
 <ul>
 <li>
 Preparation of the Training Management Plan
 </li>
 <li>
 Coordination of training material preparation
 </li>
 <li>
 Management of training planning (forecast, execution, follow-up) and associated reporting to management
 </li>
 <li>
 Managing and coordinating logistics and requirements for training execution (planning, travel, training environment)
 </li>
 <li>
 Providing support for participants, trainers, and Line &amp; HR Managers along the process
 </li>
 <li>
 Coordinating the order and purchasing process for vendors
 </li>
 <li>
 Managing training evaluations and capitalizing on lessons learned (REX)
 </li>
 <li>
 Implementing a fully integrated training and competency management system, including dynamic and interactive training and assessment, with support from Maintenance and Operations Directors
 </li>
 <li>
 Incorporating standards and processes for training and enforcing the implementation of standardized tools and reporting
 </li>
 <li>
 Implementing, managing, and improving tools required for efficient competency management
 </li>
 <li>
 Ensuring compliance with HSE legal obligations, local regulations, company policies, processes, and initiatives, including railway safety and safety-critical task requirements
 </li>
 <li>
 Creating a network of Key Instructors in areas of expertise for the various subsystems under the O&amp;M scope of work
 </li>
 <li>
 Reviewing and developing training materials from suppliers and/or internal sources
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 We value passion and attitude over experience. That&rsquo;s why we don&rsquo;t expect you to have every single skill. Instead, we&rsquo;ve listed some that we think will help you succeed and grow in this role:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (minimum requirement)
 </li>
 <li>
 2&ndash;3 years of experience in an equivalent function
 </li>
 <li>
 Strong organizational and communication skills
 </li>
 <li>
 Multicultural sensitivity and the ability to coordinate and follow up on multiple tasks from start to finish
 </li>
 <li>
 Proactive and adaptable, with the ability to manage unexpected or short-notice requirements
 </li>
 <li>
 Proficiency with IT tools such as Excel, Word, and LMS
 </li>
 <li>
 Excellent interpersonal and networking skills to foster open dialogue and collaboration
 </li>
 <li>
 Teamwork and collaboration mindset
 </li>
 <li>
 Fluency in English, both written and spoken
 
 
 </li>
 </ul>
 
 Things you&rsquo;ll enjoy
 
 
 
 Join us on a life-long transformative journey &ndash; the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You&rsquo;ll also:
 
 
 <ul>
 <li>
 Enjoy stability, challenges, and a long-term career free from boring daily routines
 </li>
 <li>
 Work with new security standards for rail signalling
 </li>
 <li>
 Collaborate with transverse teams and helpful colleagues
 </li>
 <li>
 Contribute to innovative projects
 </li>
 <li>
 Utilize our dynamic and inclusive working environment
 </li>
 <li>
 Steer your career in whatever direction you choose across functions and countries
 </li>
 <li>
 Benefit from our investment in your development, through award-winning learning
 </li>
 <li>
 Progress towards exciting career growth opportunities
 
 
 </li>
 </ul>
 You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
 
 
 
 Important to note
 
 
 
 As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.
</div>

Training Coordinator - WON

OneHealth

<div>
 
 
 Duties and Responsibilities
 
 
 
 
 Functional
 
 :
 
 <ul>
 <li>
 Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
 </li>
 <li>
 Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
 </li>
 <li>
 Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
 </li>
 <li>
 Maintain accurate and confidential patient records, updating files and documents as needed.
 </li>
 <li>
 Handling approval process while verifying patient information and processing the approval.
 </li>
 <li>
 Ability to perform upselling &amp; cross-selling / promoting services to our existing customer according to their needs.
 </li>
 <li>
 Handle patients queries personally or via email.
 </li>
 <li>
 Handle cash and bank related transactions if assigned and ensure100% accuracy.
 </li>
 <li>
 Record &amp; maintain all patients data. Ensure accurate &amp; timely data entry into the system with zero errors.
 </li>
 <li>
 Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
 </li>
 <li>
 Inform the patients about the available services, products, and promotions.
 </li>
 <li>
 Encourage patients to provide feedback on services provided and their overall experience.
 </li>
 <li>
 Ensure that the entire process is completed within the mandated Turn Around Time.
 </li>
 <li>
 Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
 </li>
 <li>
 Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
 </li>
 <li>
 Maintain a professional and courteous manner while protecting confidential patient information.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree from reputable university.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 0-2 years
 </li>
 <li>
 Experience in medical center, customer service or related experience in a healthcare setting is preferred.
 </li>
 <li>
 Pharmaceutical/ Insurance/ medical/ healthcare background is a plus.
 </li>
 <li>
 Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Very good in English.
 </li>
 <li>
 Superior written and verbal communication skills.
 </li>
 <li>
 Ability to organize and prioritize coordination of multiple jobs/assignments and remain levelheaded and focused even when faced with strict deadlines and last-minute deviations.
 </li>
 <li>
 Excellent communication skills and customer handling skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Flexible team player.
 </li>
 <li>
 Eagerness to learn and be a pillar of support for the larger brand team.
 </li>
 <li>
 Proactive, Energetic, Action Oriented, and detail-driven
 </li>
 <li>
 Time Management.
 </li>
 </ul>
 
 
 
 
 
 Job expectations:
 
 
 <ul>
 <li>
 Customer Care Coordinator will work 48 hours per week.
 </li>
 <li>
 Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
 </li>
 <li>
 Medical Centers working hours are from 9:00 AM to 12:30 Midnight, the customer care coordinator will work 8 hours per day during these working hours rotationally.
 </li>
 <li>
 Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
 </li>
 <li>
 Company operates shift patterns &amp; rosters that are designed around the needs of the business and medical center.
 </li>
 <li>
 Weekends/Off Days are variable/ change on a rotational weekly basis.
 </li>
 <li>
 Customer Care Coordinator could be relocated or assigned to another center/location based on business needs &amp; performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
 </li>
 <li>
 Punctuality: Responsible for arriving to work on time.
 </li>
 <li>
 Wearing company required full uniform according to management instructions and internal dress code policy.
 </li>
 <li>
 A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
 </li>
 <li>
 Ensure full attendance &amp; completion of training course provided by the company.
 </li>
 </ul>
 
 
 
 
 
 Customer Care Coordinator position at Reception area
 
 
 <ul>
 <li>
 Customer Care Coordinator are the first to interact with customers and are the ambassadors of the business.
 </li>
 <li>
 Customer Care Coordinator are company frontliners and will work at Reception area.
 </li>
 <li>
 Customer Care Coordinator will learn and use medical terminologies, medical billing and coding.
 </li>
 </ul>
</div>

Customer Care Coordinator - Receptionist

MK Enterprise

<div>
 
 
 JOB OVERVIEW
 
 
 
 
 
 
 The
 
 Internal Communications Lead
 
 is the creative voice and strategic bridge between the HR department and the entire workforce. This role is responsible for ensuring that all HR initiatives, policies, and engagement activities are communicated with clarity, creativity, and consistency. The job holder will handle the end-to-end process from conceptualizing visual designs and drafting impactful messages to documenting live events and celebrating our company culture.
 
 
 
 
 
 
 
 
 
 Location:
 
 1119 Nile Corniche, Cairo
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 
 
 
 
 1. Communication Strategy &amp; Drafting
 
 
 <ul>
 <li>
 Draft clear, engaging, and tone-appropriate HR announcements, newsletters, policy updates, and memos.
 </li>
 <li>
 Develop a consistent "HR Voice" that aligns with the company&rsquo;s mission and culture.
 </li>
 <li>
 Manage the internal communication calendar to ensure information is shared timely without overwhelming employees.
 </li>
 <li>
 Edit and proofread all internal HR communications for accuracy, clarity, and professionalism.
 </li>
 <li>
 Act as a bridge between the HR department and employees, ensuring feedback is captured and communication channels are two-way.
 </li>
 </ul>
 
 
 
 
 
 2. Design &amp; Content Creation
 
 
 <ul>
 <li>
 Create visually appealing graphics, and digital content for HR initiatives using design software (e.g., Canva, Adobe Creative Suite).
 </li>
 <li>
 Maintain the HR internal brand identity across all visual materials.
 </li>
 <li>
 Produce multimedia content (short videos, photo collages, digital presentations) to highlight company achievements and culture.
 </li>
 </ul>
 
 
 
 
 
 3. Event Documentation
 
 
 <ul>
 <li>
 Document all HR activities and events (team building, seasonal celebrations, wellness programs, trainings) through photography, video, or post-event summaries to be shared on company channels.
 </li>
 <li>
 Create "highlight reels" or photo albums for internal archives to celebrate team milestones and improve organizational memory.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Marketing, Human Resources, Public Relations, or a related field.
 </li>
 <li>
 Experience: 3&ndash;5 years of experience in Internal Communications, HR, or Corporate Branding.
 </li>
 <li>
 Proven experience in documenting corporate/team events.
 </li>
 <li>
 Experience using internal communication platforms
 </li>
 </ul>
 
 
 
 
 
 REQUIRED SKILLS
 
 
 
 
 
 <ul>
 <li>
 Proficient in design tools such as Canva, Adobe Photoshop, or Illustrator.
 </li>
 <li>
 Excellent copywriting and editing skills in Arabic and English.
 </li>
 <li>
 A "social media mindset" the ability to make HR news feel modern, fresh, and engaging.
 </li>
 </ul>
 
 
</div>

Internal Communications Lead

Future Group Language Solutions

<div>
 We're Hiring:
 
 HR Specialist Restaurant (Area)
 
 
 
 Location: Cairo, Egypt
 
 
 Department: Human Resources
 
 
 Industry: Restaurant Chain / Food &amp; Beverage
 
 
 We are hiring on behalf of a leading restaurant chain seeking an experienced HR Specialist (Area) to support and manage HR operations across multiple branches. The ideal candidate will play a key role in employee relations, recruitment, performance management, and ensuring compliance with company policies and labor regulations.
 
 
 
 Role Overview
 
 
 
 The HR Specialist (Area) will be responsible for overseeing HR activities across assigned branches, acting as a business partner to operations teams, and ensuring smooth execution of HR processes that support organizational goals and employee engagement.
 
 
 
 Key Responsibilities
 
 
 
 Support day-to-day HR operations across multiple restaurant branches
 
 
 Manage recruitment and onboarding activities for assigned locations
 
 
 Handle employee relations issues and provide HR guidance to managers
 
 
 Monitor attendance, leave management, and employee records
 
 
 Ensure compliance with labor laws, company policies, and HR procedures
 
 
 Support performance management and employee development initiatives
 
 
 Conduct branch visits and provide HR support to operational teams
 
 
 Assist in resolving workplace conflicts and employee concerns
 
 
 Prepare HR reports and maintain accurate employee documentation
 
 
 Contribute to employee engagement and retention initiatives
 
 
 
 Requirements
 
 
 
 Bachelor's degree in Human Resources, Business Administration, or a related field
 
 
 3&ndash;5 years of HR experience, preferably within the Restaurant, Hospitality, Retail, or F&amp;B industry
 
 
 Strong knowledge of Egyptian Labor Law and HR best practices
 
 
 Experience supporting multiple branches or operational sites is highly preferred
 
 
 Excellent communication and interpersonal skills
 
 
 Strong organizational and problem-solving abilities
 
 
 Ability to work in a fast-paced environment and manage multiple priorities
 
 
 
 What We Offer
 
 
 
 Competitive salary package
 
 
 Career growth opportunities within a leading restaurant chain
 
 
 Dynamic and collaborative work environment
 
 
 Exposure to multi-site HR operations
 
 
 Professional development and learning opportunities
</div>

HR Specialist Restaurant

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