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assistant manager - production coordination Jobs in Lahore

import officer

shipping coordinator

Meptics

Customer Support AssistantFull-timeRole Overview:We&rsquo;re looking for a reliable and detail-oriented Customer Support Assistant to support our daily operations. The role involves handling customer enquiries, assisting with shipping processes, and ensuring all documentation is accurate.Key Responsibilities:* Respond to and resolve customer queries (email, phone, WhatsApp)* Assist customers with DPD, UPS &amp; DPD EU shipping labels, helping them track their parcels* Create and manage customer login accounts* Maintain accurate records of customers, shipments, and interactions* Check and verify manifests &amp; Air Waybills (AWBs)* Ensure all shipment data is correct and compliant* Liaise with operations, warehouse &amp; customs teams to resolve issues* Support general admin tasks related to logistics and customer serviceRequirements:<ul><li>Previous customer service or logistics experience (preferred)</li><li>Strong c ommunication skills (written &amp; verbal)</li><li>High attention to detail</li><li>Ability to work in a fast-paced environment</li><li>Basic computer skills (Microsoft Office &amp; systems)</li><li>Experience in freight forwarding or customs clearance</li><li>Familiarity with AWBs and manifests</li><li>Knowledge of UK/EU logistics processes</li></ul>Apply on indeed ORemail: shahzaib.hassan@amanah.com.pkORwhatsApp: 0300-5006543Work Location: In person

Customer Support Assistant

Nagina Group

Job description:<ul><li>Arrangement of vehicles for Import/ Export</li><li>Dealing with shipping lines</li><li>Dealing with clearing agents</li><li>Dealing with transporters</li><li>Daily report</li><li>Local LC documents</li><li>Local LC commission</li></ul>Requirement:<ul><li>BBA (Supply Chain), Supply chain management and Operation management.</li><li>Maximum 1 year of experience in the same field, fresh graduates (preferred)</li><li>Strong analytical, communication, organization, and logistics management skills, along with proficiency in tools like Microsoft Excel.</li><li>Only Lahore resident can apply</li></ul>For further queries send mail to : ishrat.hr@nagina.comJob Type: Full-timeWork Location: In person

Supply Chain Officer

ibex. Pakistan

<div><h3 class="jobSectionHeader">Job Overview</h3>
ibex. Pakistan is hiring Customer Support Representatives in Lahore for a leading international eCommerce client (US &amp; UK region). This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support. This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.<h3 class="jobSectionHeader">
Job Description</h3><ul><li>
Handle high-volume inbound calls, chats, and emails from US &amp; UK customers</li><li>
Assist with order tracking, delivery updates, returns, refunds, and account-related queries</li><li>
Provide accurate information regarding products, pricing, shipping, and policies</li><li>
Deliver first-call resolution (FCR) through effective problem-solving</li><li>
Maintain a professional, empathetic, and customer-first approach</li><li>
Follow client SOPs, quality standards, and compliance guidelines</li><li>
Use CRM systems to log interactions and manage customer cases</li><li>
Achieve KPIs including CSAT, NPS, AHT, and Quality Scores</li><li>
Escalate complex issues appropriately while ensuring customer satisfaction</li><li>
Stay updated on process changes and system updates</li></ul><h3 class="jobSectionHeader">
Job Specifications
</h3><ul><li>Excellent English communication skills (mandatory)</li><li>
Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)</li><li>
Minimum Matric / O Levels (Bachelor&rsquo;s preferred)</li><li>
Strong problem-solving and interpersonal skills</li><li>
Basic knowledge of Microsoft Office / Google Workspace</li><li>
Ability to multitask across CRM tools and communication platforms</li><li>
Experience in international call center or eCommerce support is a plus</li><li>
Fresh candidates seeking call center jobs in Lahore are encouraged to apply</li><li>
Must be 18+ with valid CNIC</li></ul><h3 class="jobSectionHeader">
Career Growth Opportunities at ibex. Pakistan</h3>
This ibex. job role offers career growth pathways, depending on performance and interest, including:<ul><li>
Customer Service Representative Supervisors/ Team Lead</li><li>
Office Administrator / Operations Coordinator</li><li>
Training Specialists</li><li>
Cross-campaign growth for more exposure</li><li>
Cross-departmental growth for specific interests like marketing, IT, HR, etc.</li></ul></div>

Customer Support Representative

IT Devices Online

Job DescriptionAmazon Account SpecialistAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.About the roleWe are seeking an Amazon Account Specialist to oversee and drive the growth of our online sales channels. The ideal candidate will have 3-4 years of experience in managing drop shipping operations on the Amazon marketplace. The ideal candidate will be responsible for overseeing product listings, optimizing performance, managing supplier relationships, and ensuring seamless order fulfillment via the drop shipping model.Key Responsibilities:&middot; Manage and optimize Amazon Seller Central (or Vendor Central) accounts.&middot; Set up and manage drop shipping workflows and ensure compliance with Amazon's drop shipping policy.&middot; Source reliable suppliers and negotiate favorable terms for drop shipped products.&middot; Coordinate with suppliers to ensure timely order fulfillment and inventory accuracy.&middot; Monitor and resolve order issues, including late shipments, cancellations, or returns.&middot; Ensure all product listings are optimized with accurate titles, bullet points, images, and backend keywords.&middot; Track and analyze key performance metrics (e.g., Buy Box, ODR, late shipment rate, account health).&middot; Implement strategies to improve product visibility, rankings, and conversion rates.&middot; Handle customer service inquiries related to drop shipped orders.&middot; Maintain compliance with Amazon&rsquo;s terms of service and drop shipping policies.Required Qualifications:<ul><li>2-3 years of experience in Amazon Account Management.</li></ul>&middot; Proven experience managing Amazon Seller Central accounts, preferably with FBM and drop shipping models.&middot; Deep understanding of Amazon drop shipping policies and the risks involved.&middot; Strong knowledge of eCommerce operations, logistics, and fulfillment workflows.&middot; Excellent analytical skills and proficiency with Amazon tools and reports (e.g., Business Reports, Account Health, A+ Content).&middot; Proficiency in using tools like Helium 10, Jungle Scout, or similar.&middot; Strong written and verbal communication skills.&middot; Ability to work independently and meet deadlines in a fast-paced environment.What We Offer<ul><li>Competitive salary + handsome commission.</li><li>Health Insurance</li><li>Paid leaves</li><li>Annual party and dinners</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Email your resume at: Junaid.hassan@itdevicesonline.comNote: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 7:00 PM to 4:00 AM Job Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>Only apply if you have experience with the drop shipping model in US market.</li><li>Are you comfortable for full time night shift on-site job in Gulberg 3, Lahore?</li></ul>Experience:<ul><li>Amazon Account Management: 4 years (Required)</li><li>Drop Shipping model in US Market: 2 years (Required)</li></ul>Work Location: In person

Amazon Account Specialist

CMA CGM

ID: 580449
 
Location: 
Lahore, PK
 
Accounting Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role Overview
 
We are looking for a reliable and detail-oriented Cashier to join our finance team at the Lahore branch of a leading shipping company. This role is ideal for someone who enjoys working with numbers, maintaining accurate records, and supporting smooth office operations.
 
Key Responsibilities
 
1. Cashiering & Receivables
 
Receive cheques and bank payment receipts from customers.
 Record and process Accounts Receivable (AR) transactions in the cash module, including in non-automated environments.
 Ensure accuracy, completeness, and timely posting of all cash and bank transactions.
 
2. Compliance, Control & Reporting
 
Ensure full adherence to Head Office finance and compliance policies.
 Perform regular ageing analysis and follow up on outstanding receivables.
 Prepare and submit periodic financial, cash, and compliance reports to relevant stakeholders.
 Support internal and external audits by providing required documentation.
 
3. Administrative & Office Support
 
Maintain and manage petty cash, including disbursement, reconciliation, and reporting.
 Support purchasing activities (quotations, comparison, PR/PO follow-ups) and coordinate office maintenance services.
 Handle general administrative tasks to ensure smooth daily operations of the branch office.
 
Qualifications & Profile
 
Minimum bachelor’s degree in finance, Accounting, or a related field.
 Strong understanding of general accounting principles, processes, and basic taxation.
 Proficiency in IT tools, particularly Oracle-based financial systems and MS Excel (spreadsheets, basic formulas, reconciliation).
 Good communication skills in English, both written and spoken.
 Strong attention to detail, integrity, and sense of responsibility.
 
Preferred: 
Professional certifications such as ACCA, CMA, or equivalent (part-qualified or qualified).
 Prior experience in shipping, logistics, or related industry.
 Experience in a branch or corporate finance environment.
 
Come along on CMA CGM’s adventure !

Accounting Professional Pakistan

ACCA Careers

<div>
 Financial Management
 
 
 <ul>
 <li>
 Manage day-to-day accounting and finance operations of the company.
 </li>
 <li>
 Prepare monthly, quarterly, and annual financial statements and management reports.
 </li>
 <li>
 Monitor company cash flow, working capital, and banking activities.
 </li>
 <li>
 Develop and manage budgets, forecasts, and financial planning activities.
 </li>
 <li>
 Ensure accurate recording of freight revenue, shipping costs, customs charges, and operational expenses.
 
 
 </li>
 </ul>
 Accounting &amp; Reporting
 
 
 <ul>
 <li>
 Supervise accounts payable, accounts receivable, payroll, and general ledger functions.
 </li>
 <li>
 Conduct customer and vendor reconciliations including overseas agents and shipping lines.
 </li>
 <li>
 Ensure timely invoicing and collection of receivables.
 </li>
 <li>
 Maintain fixed asset registers and depreciation schedules.
 </li>
 <li>
 Prepare MIS reports for management decision-making.
 
 
 </li>
 </ul>
 Freight Forwarding &amp; Operational Support
 
 
 <ul>
 <li>
 Monitor shipment profitability and job costing.
 </li>
 <li>
 Review freight invoices, customs duties, shipping line charges, and logistics expenses.
 </li>
 <li>
 Coordinate with operations and commercial teams regarding billing and costing issues.
 </li>
 <li>
 Analyze operational financial performance and recommend improvements.
 
 
 </li>
 </ul>
 Team Management
 
 
 <ul>
 <li>
 Lead and supervise the finance and accounts team.
 </li>
 <li>
 Train and mentor accounting staff to improve efficiency and accuracy.
 </li>
 <li>
 Establish internal controls and financial procedures.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 ACCA or equivalent professional qualification preferred.
 
 
 </li>
 </ul>
 
 Experience Requirements
 
 
 
 <ul>
 <li>
 5&ndash;8 years of relevant accounting and finance experience.
 </li>
 <li>
 Minimum 2&ndash;3 years in a managerial role within freight forwarding, logistics, shipping, or supply chain industry preferred.
 </li>
 <li>
 Experience with ERP/accounting software such as QuickBooks or similar systems.
 
 
 </li>
 </ul>
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Timely financial reporting.
 </li>
 <li>
 Reduction in outstanding receivables.
 </li>
 <li>
 Accuracy in job costing and financial records.
 </li>
 <li>
 Compliance with tax and audit requirements.
 </li>
 <li>
 Effective cash flow management.
 </li>
 <li>
 Operational cost control and profitability improvement.
 
 
 </li>
 </ul>
 Salary &amp; Benefits
 
 
 <ul>
 <li>
 CASH Salary 150,000
 </li>
 </ul>
</div>

Manager Accounts & Finance

Unique Minerals

Role OverviewThe Export Operations Executive will serve as the operational backbone of the company&rsquo;s export department, managing the full documentation lifecycle, logistics coordination, customer correspondence, and banking paperwork for international shipments.The ideal candidate is meticulous, process-driven, comfortable working across forwarding agents, banks, and international buyers, and capable of independently managing export operations with minimal supervision once trained.Key ResponsibilitiesExport Documentation &amp; Customs Compliance<ul><li>Prepare, verify, and submit all export documentation.</li></ul><ul><li>Coordinate with forwarding agents for timely cargo clearance.</li></ul><ul><li>Maintain document checklists per customer and shipment, ensuring completeness before submission.</li></ul>Banking &amp; Payment Documentation<ul><li>Prepare bank collection documents, and telegraphic transfer (TT) paperwork.</li></ul><ul><li>Submit export proceeds documentation to banks and follow up on processing.</li></ul><ul><li>Maintain records of export payment receipts.</li></ul>Logistics Coordination &amp; Shipping<ul><li>Coordinate with freight forwarders and shipping lines for container booking, vessel scheduling, and cargo tracking.</li></ul><ul><li>Process and verify Bills of Lading (B/L).</li></ul><ul><li>Manage logistics partner invoicing, payment reconciliation, and account statements.</li></ul><ul><li>Monitor and flag logistics delays, surcharges, container shortages, and port issues proactively.</li></ul>Customer Communication &amp; Support<ul><li>Draft routine buyer correspondence: order confirmations, shipping updates, price list responses, and documentation transmittals.</li></ul><ul><li>Coordinate export sample, labeling, and dispatch with supporting documentation.</li></ul><ul><li>Respond to customer queries on shipment status, documentation, and delivery timelines.</li></ul><ul><li>Maintain organized customer files with all correspondence and transaction records.</li></ul>Sales Support<ul><li>Draft quotations based on pricing guidelines provided by management.</li></ul><ul><li>Execute lead follow-up sequences per templates and schedules.</li></ul><ul><li>Maintain and update CRM/lead tracking records.</li></ul>Office &amp; Administrative Support<ul><li>Manage office administration.</li></ul><ul><li>Organize and maintain physical and digital export document archives.</li></ul><ul><li>Conduct online research to support production and quality issue resolution as needed.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Commerce, Business Administration, Supply Chain Management, or related field.</li></ul><ul><li>2&ndash;4 years of experience in export operations, preferably in a trading company, manufacturing exporter, or freight forwarding firm.</li></ul><ul><li>Working knowledge of PSW, customs procedures, and Pakistan export regulations.</li></ul><ul><li>Hands-on experience with Bills of Lading and export banking documentation.</li></ul><ul><li>Professional-level written English for international buyer correspondence.</li></ul><ul><li>Proficiency in Microsoft Office (Excel, Word, Outlook).</li></ul>Preferred Qualifications<ul><li>Experience in food-grade or mineral product exports.</li></ul><ul><li>Exposure to European, American, or East Asian buyer requirements and compliance standards.</li></ul><ul><li>Experience with freight rate negotiation and shipping line coordination.</li></ul><ul><li>Basic understanding of CRM tools (HubSpot or similar).</li></ul>Key Competencies<ul><li>Extreme Attention to Detail: Export documentation errors are costly. Zero-tolerance for mistakes in B/Ls, invoices.</li></ul><ul><li>Process Discipline: Follows SOPs consistently. Completes checklists. Doesn&rsquo;t cut corners.</li></ul><ul><li>Proactive Communication: Flags issues before they escalate. Keeps management informed on exceptions without being asked.</li></ul><ul><li>Ownership Mindset: Treats shipments as their own responsibility, not just tasks on a list.</li></ul><ul><li>Multi-tasking Under Pressure: Comfortable managing multiple shipments, deadlines, and stakeholders simultaneously.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Export Operations Executive

Explore 70+ Shipping coordinator in Lahore this May. Find roles across top companies and apply now to boost your career.