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assistant counter salesman

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Pure planet

Job Description: Store KeeperDepartment: Supply Chain / Operations Reports To: Operations Manager / Procurement ManagerPosition SummaryThe Store Keeper is responsible for the efficient management of all inventory, purchasing coordination, receiving, storage, stock issuance, and logistics activities. The role ensures accurate inventory records, maintains optimum stock levels, supports daily operations, and guarantees that all food, beverage, bakery, pastry, packaging, and operational supplies are properly controlled in accordance with company standards.The ideal candidate must have strong experience in the Food &amp; Beverage industry, preferably within a specialty coffee shop, bakery, pastry, or restaurant environment, with excellent knowledge of inventory control systems, ERP/POS software, and warehouse operations.Key ResponsibilitiesInventory Management<ul><li>Manage daily receiving, storage, issuing, and transfer of all inventory items.</li><li>Monitor stock levels and maintain minimum and maximum inventory levels.</li><li>Conduct daily, weekly, and monthly inventory counts.</li><li>Perform stock reconciliation and investigate inventory discrepancies.</li><li>Ensure First In First Out (FIFO) and First Expired First Out (FEFO) are implemented.</li><li>Monitor expiry dates and damaged products.</li><li>Maintain organized storage areas following food safety and HACCP standards.</li></ul>Purchasing Support<ul><li>Prepare Purchase Requests based on inventory requirements.</li><li>Coordinate with approved suppliers regarding deliveries.</li><li>Compare supplier quotations when required.</li><li>Follow up pending purchase orders.</li><li>Ensure all received items match approved Purchase Orders and Delivery Notes.</li></ul>Receiving &amp; Quality Control<ul><li>Inspect all incoming goods for:</li><li>Quantity</li><li>Quality</li><li>Expiry dates</li><li>Packaging condition</li><li>Product specifications</li><li>Reject non-conforming items.</li><li>Ensure proper documentation during receiving.</li></ul>Stock Issuance &amp; Transfers<ul><li>Process daily stock requisitions from:</li><li>Coffee Bar</li><li>Kitchen</li><li>Bakery</li><li>Pastry</li><li>Front of House</li><li>Prepare internal stock transfers between branches or departments.</li><li>Maintain accurate transfer documentation.</li><li>Coordinate logistics for stock movement.</li></ul>Warehouse Management<ul><li>Maintain clean, organized, and properly labeled storage areas.</li><li>Separate dry, chilled, frozen, and chemical storage.</li><li>Monitor storage temperatures where applicable.</li><li>Ensure compliance with HACCP and food safety standards.</li></ul>Inventory System Management<ul><li>Update inventory transactions accurately and on time.</li><li>Record:</li><li>Goods Receiving</li><li>Stock Issuance</li><li>Stock Transfers</li><li>Purchase Orders</li><li>Inventory Adjustments</li><li>Stock Returns</li><li>Generate inventory and stock movement reports.</li></ul>Logistics Support<ul><li>Drive company vehicle when required for:</li><li>Supplier collection</li><li>Stock transfers</li><li>Emergency purchasing</li><li>Inter-branch deliveries</li><li>Ensure safe transportation of products.</li><li>Maintain delivery records.</li></ul>Supplier Coordination<ul><li>Maintain professional relationships with suppliers.</li><li>Coordinate delivery schedules.</li><li>Report supplier issues including shortages, delays, or quality concerns.</li><li>Assist Procurement in supplier performance evaluation.</li></ul>Compliance<ul><li>Ensure compliance with:</li><li>Company SOPs</li><li>Food Safety Standards</li><li>HACCP Requirements</li><li>Inventory Control Procedures</li><li>Health &amp; Safety Regulations</li></ul>Required Qualifications<ul><li>Diploma or Bachelor's Degree in Business Administration, Supply Chain, Hospitality Management, Logistics, or a related field.</li><li>Minimum 3&ndash;5 years of experience as a Store Keeper, Inventory Controller, or Warehouse Assistant in the Food &amp; Beverage industry.</li><li>Experience in:</li><li>Specialty Coffee Shop</li><li>Restaurant</li><li>Bakery</li><li>Pastry</li><li>Caf&eacute; Operations</li></ul>Mandatory Knowledge &amp; SkillsFood &amp; Beverage KnowledgeMust have good knowledge of:<ul><li>Coffee beans and beverages</li><li>Milk and dairy products</li><li>Syrups and sauces</li><li>Bakery ingredients</li><li>Pastry ingredients</li><li>Breakfast ingredients</li><li>Frozen products</li><li>Dry goods</li><li>Packaging materials</li><li>Cleaning chemicals</li><li>Disposable items</li><li>Operational consumables</li></ul>Must understand product storage requirements including:<ul><li>Ambient</li><li>Chilled</li><li>Frozen</li><li>Dry storage</li></ul>Inventory &amp; Warehouse<ul><li>Inventory Management</li><li>Stock Control</li><li>Cycle Counting</li><li>Physical Inventory</li><li>FIFO / FEFO</li><li>Stock Reconciliation</li><li>Inventory Valuation</li><li>Warehouse Organization</li><li>Receiving Procedures</li><li>Stock Transfers</li></ul>Purchasing Knowledge<ul><li>Purchase Requests (PR)</li><li>Purchase Orders (PO)</li><li>Goods Receiving Notes (GRN)</li><li>Supplier Management</li><li>Vendor Coordination</li><li>Cost Control</li><li>Invoice Verification</li></ul>Systems Knowledge (Mandatory)Must be proficient in using:<ul><li>ERP Systems (e.g., Odoo, SAP, Oracle, Microsoft Dynamics, NetSuite, etc.)</li><li>Inventory Management Systems</li><li>POS Backend Systems</li><li>Restaurant Management Systems</li><li>Barcode Scanning Systems</li><li>Digital Inventory Platforms</li></ul>Must be able to:<ul><li>Generate inventory reports</li><li>Process stock transfers</li><li>Receive purchase orders</li><li>Manage stock adjustments</li><li>Perform stock reconciliation</li><li>Extract inventory data</li></ul>Microsoft Office (Advanced)Mandatory proficiency in:<ul><li>Microsoft Excel (Advanced) &ndash; Pivot Tables, VLOOKUP/XLOOKUP, formulas, inventory tracking, reporting, data analysis</li><li>Microsoft Word &ndash; Documentation, reports, SOPs</li><li>Microsoft Outlook &ndash; Email communication</li><li>Microsoft PowerPoint &ndash; Basic presentations</li></ul>Additional Requirements<ul><li>Valid driving license (Mandatory).</li><li>willing to obtain a driving license with company sponsorship subject to management approval</li><li>Willing to drive company vehicles for stock transfers, supplier collections, and logistics support.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Physically fit to lift and move inventory when required.</li><li>Core Competencies</li><li>Excellent organizational skills</li><li>High attention to detail</li><li>Strong numerical and analytical skills</li><li>Integrity and accountability</li><li>Time management</li><li>Problem-solving ability</li><li>Effective communication</li><li>Teamwork and collaboration</li><li>Ability to work under pressure</li><li>Proactive and self-motivated</li><li>Strong planning and coordination skillsKey Performance Indicators (KPIs)</li><li>Inventory Accuracy (%)</li><li>Stock Variance (%)</li><li>Stock Availability</li><li>Stock Turnover Rate</li><li>Receiving Accuracy</li><li>Purchase Order Accuracy</li><li>Stock Transfer Accuracy</li><li>Inventory Reporting Timeliness</li><li>Expiry and Wastage Control</li><li>Warehouse Organization Score</li><li>Supplier Receiving Compliance</li><li>HACCP &amp; Food Safety Compliance</li></ul>This job description is designed for a professional F&amp;B operation and reflects the expectations for a Store Keeper supporting a specialty coffee shop, bakery, pastry, and restaurant environment with modern ERP, POS, inventory control, and logistics responsibilities.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Store Keeper

Job Description: Head Barista (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Head Barista is responsible for leading all coffee and beverage operations, ensuring exceptional beverage quality, consistency, service excellence, and adherence to company standards. The role oversees bar operations, coffee preparation, beverage development, team training, equipment management, inventory control, and customer experience.The ideal candidate must have strong specialty coffee knowledge, advanced barista skills, experience in caf&eacute; operations, and the ability to lead and develop a professional bar team.Key ResponsibilitiesCoffee &amp; Beverage Operations<ul><li>Lead daily bar operations and ensure smooth beverage production.</li><li>Prepare and oversee the preparation of:</li><li>Specialty coffee beverages</li><li>Espresso-based drinks</li><li>Filter coffee</li><li>Cold coffee beverages</li><li>Signature drinks</li><li>Non-coffee beverages</li><li>Smoothies and other caf&eacute; beverages</li><li>Ensure all beverages meet company recipes, standards, and presentation requirements.</li><li>Maintain consistency in taste, quality, and service speed.</li></ul>Coffee Quality Management<ul><li>Monitor coffee quality from grinding, extraction, brewing, and final serving.</li><li>Perform daily espresso calibration and grinder adjustment.</li><li>Ensure proper coffee extraction parameters are maintained.</li><li>Monitor:</li><li>Coffee dose</li><li>Grind size</li><li>Extraction time</li><li>Yield</li><li>Beverage temperature</li><li>Conduct regular quality checks and tasting sessions.</li><li>Maintain coffee standards across all shifts.</li></ul>Menu Development &amp; Beverage Innovation<ul><li>Develop new coffee and beverage recipes.</li><li>Create seasonal drinks and promotional beverages.</li><li>Improve beverage presentation and customer experience.</li><li>Standardize recipes, preparation methods, and serving procedures.</li><li>Maintain beverage recipe cards and SOP documentation.</li></ul>Bar Team Leadership &amp; Training<ul><li>Lead, train, and develop baristas to achieve company standards.</li><li>Conduct coffee training and skills improvement sessions.</li><li>Create barista training programs and assessment procedures.</li><li>Monitor staff performance and provide coaching.</li><li>Prepare bar schedules and assign daily responsibilities.</li></ul>Customer Experience<ul><li>Ensure excellent guest interaction and hospitality standards.</li><li>Handle customer feedback related to beverages professionally.</li><li>Promote coffee knowledge and create a premium caf&eacute; experience.</li><li>Support upselling and product recommendations.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor coffee, beverage, and bar supplies inventory.</li><li>Coordinate with Store Keeper and Procurement Team for ordering requirements.</li><li>Control usage of:</li><li>Coffee beans</li><li>Milk products</li><li>Syrups</li><li>Powders</li><li>Tea products</li><li>Beverage ingredients</li><li>Packaging materials</li><li>Minimize beverage waste and maintain proper portion control.</li><li>Conduct regular stock checks and reconciliation.</li></ul>Bar Equipment Management<ul><li>Ensure proper operation and maintenance of:</li><li>Espresso machines</li><li>Coffee grinders</li><li>Brewing equipment</li><li>Blenders</li><li>Beverage machines</li><li>Water filtration systems</li><li>Perform daily cleaning and maintenance checks.</li><li>Coordinate preventive maintenance and report equipment issues.</li></ul>Food Safety &amp; Hygiene Compliance<ul><li>Ensure compliance with HACCP, hygiene, and sanitation standards.</li><li>Maintain clean and organized bar stations.</li><li>Ensure proper storage and labeling of beverage ingredients.</li><li>Monitor milk handling and temperature control.</li><li>Maintain cleaning schedules for coffee equipment.</li></ul>Reporting &amp; Administration<ul><li>Prepare daily bar reports and operational updates.</li><li>Monitor beverage sales performance.</li><li>Analyze popular and slow-moving beverages.</li><li>Maintain beverage recipes, SOPs, and training records.</li><li>Coordinate with Operations and Management regarding improvements.</li></ul>Required Qualifications<ul><li>Barista certification or specialty coffee training preferred.</li><li>Minimum 4&ndash;5 years of experience as a Barista, Senior Barista, or Head Barista.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Bakery caf&eacute;s</li><li>Restaurant beverage operations</li></ul>Mandatory Knowledge &amp; SkillsSpecialty Coffee ExpertiseStrong knowledge of:<ul><li>Coffee origins and varieties</li><li>Coffee roasting basics</li><li>Espresso preparation</li><li>Brewing methods</li><li>Coffee extraction principles</li><li>Grinder calibration</li><li>Milk steaming and latte art</li><li>Coffee tasting and sensory evaluation</li></ul>Beverage KnowledgeKnowledge of:<ul><li>Hot coffee beverages</li><li>Cold coffee beverages</li><li>Signature drinks</li><li>Mocktails</li><li>Tea preparation</li><li>Smoothies</li><li>Seasonal beverage development</li><li>Beverage costing</li></ul>Bar Operations<ul><li>Bar workflow management</li><li>Recipe standardization</li><li>Beverage quality control</li><li>Cost control</li><li>Inventory management</li><li>Team training</li><li>Customer service standards</li></ul>Systems Knowledge (Mandatory)Must have knowledge of:<ul><li>POS Systems</li><li>POS Back Office Systems</li><li>ERP Systems (Odoo, SAP, Oracle, Microsoft Dynamics, etc.)</li><li>Inventory Management Systems</li><li>Recipe &amp; Costing Systems</li></ul>Ability to:<ul><li>Review beverage sales reports</li><li>Monitor product consumption</li><li>Support inventory control</li><li>Maintain beverage records</li><li>Analyze beverage performance</li></ul>Microsoft Office Skills<ul><li>Microsoft Excel: Beverage costing, inventory tracking, sales analysis, and reports.</li><li>Microsoft Word: SOPs, recipes, and training documentation.</li><li>Microsoft Outlook: Professional communication.</li><li>Microsoft PowerPoint: Basic presentations and training materials.</li></ul>Additional Requirements<ul><li>Strong leadership and communication skills.</li><li>Passion for specialty coffee and hospitality.</li><li>Ability to train and develop barista teams.</li><li>Excellent attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Physically fit to stand for extended periods.</li></ul>Core Competencies<ul><li>Coffee Expertise &amp; Passion</li><li>Beverage Quality Management</li><li>Team Leadership</li><li>Training &amp; Development</li><li>Customer Experience Focus</li><li>Cost Awareness</li><li>Operational Excellence</li><li>Problem Solving</li><li>Attention to Detail</li><li>Creativity &amp; Innovation</li><li>Professional Communication</li></ul>Key Performance Indicators (KPIs)<ul><li>Beverage Quality &amp; Consistency</li><li>Customer Satisfaction</li><li>Beverage Sales Performance</li><li>Coffee Waste Reduction</li><li>Beverage Cost Percentage</li><li>Recipe Compliance</li><li>Bar Cleanliness &amp; Organization</li><li>Equipment Maintenance Compliance</li><li>Barista Training Completion</li><li>Service Speed &amp; Accuracy</li><li>Inventory Accuracy</li></ul>This job description is suitable for a Head Barista managing a specialty coffee shop, bakery caf&eacute;, and premium beverage operation, responsible for coffee excellence, beverage innovation, team leadership, and maintaining world-class caf&eacute; standards.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Head Barista

Job Description: Server / Waiter / Waitress (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests. The role ensures accurate order taking, proper food and beverage service, guest satisfaction, and adherence to company service standards.The ideal candidate must have strong customer service skills, good product knowledge, attention to detail, and the ability to create a memorable dining experience in a specialty coffee shop, bakery, and caf&eacute; environment.Key ResponsibilitiesGuest Service Excellence<ul><li>Welcome and serve guests professionally according to caf&eacute; service standards.</li><li>Provide friendly, attentive, and personalized service throughout the guest journey.</li><li>Ensure guests receive a comfortable and enjoyable dining experience.</li><li>Anticipate guest needs and provide prompt assistance.</li><li>Maintain a positive and professional attitude at all times.</li></ul>Order Taking &amp; Menu Knowledge<ul><li>Present menus and explain food and beverage offerings.</li><li>Provide recommendations based on guest preferences.</li><li>Have complete knowledge of:</li><li>Coffee beverages</li><li>Signature drinks</li><li>Breakfast items</li><li>Bakery and pastry products</li><li>Desserts</li><li>Food ingredients and allergens</li><li>Take guest orders accurately and communicate them properly to the kitchen and bar teams.</li><li>Confirm special requests, modifications, and dietary requirements.</li></ul>Food &amp; Beverage Service<ul><li>Serve food and beverages according to company service standards.</li><li>Ensure proper presentation before serving.</li><li>Follow correct service sequence and table etiquette.</li><li>Monitor guest satisfaction during service.</li><li>Perform table checks and follow up with guests.</li><li>Clear and reset tables efficiently.</li></ul>Table Management &amp; Guest Experience<ul><li>Maintain assigned tables and service areas.</li><li>Ensure tables are clean, organized, and properly set.</li><li>Assist with guest seating and table turnover when required.</li><li>Coordinate with Host, Barista, Kitchen, and Cashier teams.</li><li>Support smooth guest flow during busy periods.</li></ul>Sales &amp; Upselling<ul><li>Recommend additional products to enhance the guest experience.</li><li>Promote:</li><li>Signature beverages</li><li>Desserts</li><li>Pastries</li><li>Seasonal promotions</li><li>New menu items</li><li>Support achievement of sales targets through effective product recommendations.</li></ul>Order Accuracy &amp; Coordination<ul><li>Ensure all orders are entered correctly into the POS system.</li><li>Verify food and beverage items before serving.</li><li>Coordinate with kitchen and bar teams regarding:</li><li>Order status</li><li>Special requests</li><li>Delays</li><li>Guest concerns</li><li>Maintain communication between guests and operations team.</li></ul>Guest Complaints &amp; Service Recovery<ul><li>Listen to guest concerns professionally.</li><li>Handle minor service issues with a positive attitude.</li><li>Escalate serious concerns to the Supervisor or Store Manager.</li><li>Support service recovery procedures to maintain guest satisfaction.</li></ul>Cash &amp; POS Support<ul><li>Process guest bills and payments when required.</li><li>Ensure accuracy of orders and charges.</li><li>Understand POS functions including:</li><li>Order entry</li><li>Table management</li><li>Bill printing</li><li>Payment processing</li><li>Maintain accountability for assigned transactions.</li></ul>Cleanliness &amp; Food Safety<ul><li>Maintain cleanliness of service areas.</li><li>Follow HACCP and food safety procedures.</li><li>Ensure proper handling of food and beverages.</li><li>Maintain personal hygiene and grooming standards.</li><li>Follow opening, running, and closing procedures.</li></ul>Required Qualifications<ul><li>Minimum 1&ndash;3 years of experience as a Server, Waiter, Waitress, or Caf&eacute; Crew member.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Restaurants</li><li>Hotels</li><li>Bakeries</li><li>Premium caf&eacute; concepts</li><li>Hospitality training is preferred.</li></ul>Mandatory Knowledge &amp; SkillsService Knowledge<ul><li>Understanding of caf&eacute; and restaurant service standards.</li><li>Table service procedures.</li><li>Guest handling techniques.</li><li>Food and beverage presentation.</li><li>Basic knowledge of hospitality etiquette.</li></ul>Product KnowledgeMust understand:<ul><li>Coffee beverages</li><li>Bakery and pastry products</li><li>Breakfast menu items</li><li>Food ingredients</li><li>Allergens and dietary requirements</li><li>Beverage pairing recommendations</li></ul>Customer Service Skills<ul><li>Excellent communication skills.</li><li>Friendly and approachable personality.</li><li>Ability to handle different types of guests.</li><li>Strong attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Positive attitude and teamwork.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Restaurant Ordering Systems</li><li>Table Management Systems</li><li>Digital Menu Systems</li><li>Loyalty/CRM Systems (preferred)</li></ul>Ability to:<ul><li>Enter orders accurately.</li><li>Process guest requests.</li><li>Support sales and service reporting.</li><li>Use digital ordering tools when required.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel</li><li>Microsoft Word</li><li>Microsoft Outlook</li></ul>Additional Requirements<ul><li>Professional appearance and excellent grooming standards.</li><li>Strong hospitality mindset and customer-focused attitude.</li><li>Ability to stand and walk for extended periods.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to work effectively as part of a service team.</li><li>Additional language skills are an advantage.</li></ul>Core Competencies<ul><li>Customer Service Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Product Knowledge</li><li>Teamwork &amp; Collaboration</li><li>Attention to Detail</li><li>Speed &amp; Efficiency</li><li>Problem Solving</li><li>Professional Appearance</li><li>Positive Attitude</li><li>Accountability</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Service Speed</li><li>Order Accuracy</li><li>Upselling Performance</li><li>Customer Feedback Rating</li><li>Table Turnover Efficiency</li><li>Menu Knowledge Assessment</li><li>Service Standard Compliance</li><li>Cleanliness &amp; Hygiene Score</li><li>Attendance &amp; Punctuality</li><li>Teamwork Performance</li></ul>Role ImportanceThe Server / Waiter / Waitress plays a critical role as the direct connection between the brand and the guest. This position represents the caf&eacute;&rsquo;s hospitality standards by creating memorable experiences, ensuring service excellence, increasing customer loyalty, and supporting overall business performance.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Server / Waiter / Waitress

Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.Key ResponsibilitiesGuest Welcome &amp; First Impression<ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul>Guest Seating &amp; Flow Management<ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul>Customer Service Excellence<ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul>Reservation &amp; Guest Communication<ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul>Coordination with Operations Team<ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul>Complaint Handling &amp; Guest Recovery<ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul>Brand Presentation &amp; Standards<ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul>Sales &amp; Customer Engagement Support<ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul>Reporting &amp; Guest Feedback<ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul>Required Qualifications<ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum 2&ndash;3 years of experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul>Mandatory Knowledge &amp; SkillsHospitality KnowledgeStrong understanding of:<ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul>Communication Skills<ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul>Customer Experience Skills<ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul>Ability to:<ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul>Additional Requirements<ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul>Role ImportanceThe Host is considered the Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Shop Host

Explore 4+ Shop salesman in Muscat this August. Find roles across top companies and apply now to boost your career.

4 shop salesman jobs In Muscat

Store Keeper

Head Barista

Cafe Server / Waiter / Waitress

Cafe Shop Host