customer service manager

area manager

assistant manager

assistant store supervisor

commercial manager

shopping centre manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171323
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 طباخ \ كومي
 
 
 
 
 نظرة عامة عن الدور
 
 
 :
 
 
 
 مساعدة الطهاة في الإنتاج اليومي للطعام في الموقع، مع ضمان اتباع قواعد وأنظمة سلامة الغذاء لضمان تحضير الوجبات بشكل آمن.
 
 
 
 Overview of the role:
 
 To assist the cooks in the daily food production in a location ensuring food safety rules and regulations are followed to ensure safe preparation of meals.
 
 
 
 ما ستقوم به
 
 
 :
 
 
 
 <ul>
 <li>
 ضمان الامتثال لسلامة الغذاء وتنفيذ معايير IKEA.
 </li>
 <li>
 دعم الطاهي في تحضير الطعام، واستخدام المعدات، والتدريب.
 </li>
 <li>
 الحفاظ على إنتاج طعام عالي الجودة ونظافة المطبخ.
 </li>
 <li>
 مراقبة سلامة الغذاء، والجودة، واستخدام المكونات بشكل صحيح.
 </li>
 <li>
 اتباع الإرشادات التشغيلية والمساهمة في أداء المتجر.
 
 
 </li>
 </ul>
 
 What you will do:
 
 
 
 <ul>
 <li>
 Ensure food safety compliance and implementation of IKEA standards.
 </li>
 <li>
 Support the Chef in food preparation, equipment use, and training.
 </li>
 <li>
 Maintain high-quality food production and cleanliness in the kitchen.
 </li>
 <li>
 Monitor food safety, quality, and proper ingredient usage.
 </li>
 <li>
 Follow operational guidelines and contribute to store performance.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 :
 
 
 
 <ul>
 <li>
 أكثر من سنتين من الخبرة في بيئة خدمة، درجة ثانوية، اهتمام بالمجال الطهوي، مهارات اتصال قوية، وقدرة على تعدد المهام.
 </li>
 <li>
 مهارات قيادية مثبتة، تركيز على العملاء، القدرة على العمل في بيئة سريعة التغير، والالتزام بقيم IKEA.
 
 
 </li>
 </ul>
 
 What you will need:
 
 
 
 <ul>
 <li>
 2+ years in a service environment, secondary degree, culinary interest, strong communication, and multitasking skills.
 </li>
 <li>
 Proven leadership, customer focus, ability to work in a fast-paced environment, and commitment to IKEA values.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Commis | IKEA | Cairo Festival City

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 171323
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 طباخ \ كومي
 
 
 
 
 نظرة عامة عن الدور
 
 
 :
 
 
 
 مساعدة الطهاة في الإنتاج اليومي للطعام في الموقع، مع ضمان اتباع قواعد وأنظمة سلامة الغذاء لضمان تحضير الوجبات بشكل آمن.
 
 
 
 Overview of the role:
 
 To assist the cooks in the daily food production in a location ensuring food safety rules and regulations are followed to ensure safe preparation of meals.
 
 
 
 ما ستقوم به
 
 
 :
 
 
 
 <ul>
 <li>
 ضمان الامتثال لسلامة الغذاء وتنفيذ معايير IKEA.
 </li>
 <li>
 دعم الطاهي في تحضير الطعام، واستخدام المعدات، والتدريب.
 </li>
 <li>
 الحفاظ على إنتاج طعام عالي الجودة ونظافة المطبخ.
 </li>
 <li>
 مراقبة سلامة الغذاء، والجودة، واستخدام المكونات بشكل صحيح.
 </li>
 <li>
 اتباع الإرشادات التشغيلية والمساهمة في أداء المتجر.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Ensure food safety compliance and implementation of IKEA standards.
 </li>
 <li>
 Support the Chef in food preparation, equipment use, and training.
 </li>
 <li>
 Maintain high-quality food production and cleanliness in the kitchen.
 </li>
 <li>
 Monitor food safety, quality, and proper ingredient usage.
 </li>
 <li>
 Follow operational guidelines and contribute to store performance.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 :
 
 
 
 <ul>
 <li>
 أكثر من سنتين من الخبرة في بيئة خدمة، درجة ثانوية، اهتمام بالمجال الطهوي، مهارات اتصال قوية، وقدرة على تعدد المهام.
 </li>
 <li>
 مهارات قيادية مثبتة، تركيز على العملاء، القدرة على العمل في بيئة سريعة التغير، والالتزام بقيم IKEA.
 
 
 </li>
 </ul>
 
 What You Will Need
 
 
 
 <ul>
 <li>
 2+ years in a service environment, secondary degree, culinary interest, strong communication, and multitasking skills.
 </li>
 <li>
 Proven leadership, customer focus, ability to work in a fast-paced environment, and commitment to IKEA values.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

IHG Hotels & Resorts

<div>
 At
 
 voco&trade; Cairo Arabella Plaza
 
 , we're creating a dynamic new destination where financial expertise meets vibrant hospitality. As our
 
 Finance &amp; Business Support Manager
 
 , you'll play a vital role in shaping the financial foundation of our exciting pre-opening phase, ensuring every number tells the story of our success.
 
 
 Your expertise will ensure we open strong, operate smarter, and grow sustainably. From pre-opening budgets to post-launch performance analysis, you'll establish our financial infrastructure, implementing systems, controls, and processes that will drive long-term success. This is your opportunity to build from the ground up, implement best practices, and become a strategic partner to our leadership team.
 
 
 
 A little taste of your day-to-day
 
 
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 
 
 <ul>
 <li>
 Design and implement the hotel's financial framework during this exciting pre-opening phase.
 </li>
 <li>
 Lead, train, and motivate the finance team to achieve hotel revenue goals. Ensure the team has the information, market data, tools, and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision-making impacts profits.
 </li>
 <li>
 Develop and manage the pre-opening and operational budgets, ensuring alignment with business plans and IHG financial standards.
 </li>
 <li>
 Oversee daily financial operations, including accounts payable, accounts receivable, income audit, and cashiering.
 </li>
 <li>
 Monitor cash flow, working capital, and liquidity to ensure smooth financial operations and funding of key activities.
 </li>
 <li>
 Prepare and review monthly financial statements, P&amp;L reports, and variance analysis for senior leadership and ownership.
 </li>
 <li>
 Ensure compliance with local tax laws, financial regulations, and internal audit policies.
 </li>
 <li>
 Supervise the implementation and accuracy of accounting software, PMS interfaces, and inventory systems.
 </li>
 <li>
 Coordinate procurement approval workflows, vendor payments, and capital expenditure processes.
 </li>
 <li>
 Manage payroll oversight and liaise with HR to ensure accurate and timely salary disbursements.
 </li>
 <li>
 Serve as the key liaison for external auditors, banks, and financial institutions.
 </li>
 <li>
 Identify cost-saving initiatives, monitor departmental spending, and support profitability improvements across departments.
 </li>
 <li>
 Support the General Manager with financial modeling, business case development, and strategic planning.
 </li>
 <li>
 Use financial analysis, data trends, and market information to anticipate needs, identify operating/financial issues, and recommend actions to maximize financial return.
 </li>
 <li>
 Create the annual operating budget for the property and provide analytical support during budget reviews to identify cost-saving and productivity opportunities for department heads.
 
 
 </li>
 </ul>
 
 What we need from you:
 
 
 
 <ul>
 <li>
 Degree in Accounting, Finance, or related field; CPA/CMA is a plus.
 </li>
 <li>
 5+ years of financial management experience in hospitality.
 </li>
 <li>
 Strong understanding of accounting principles, financial analysis, and internal controls.
 </li>
 <li>
 Proficiency in financial software (e.g., SAP, Oracle, Sun, or similar ERP systems) and Microsoft Excel.
 </li>
 <li>
 Strong communication skills and the ability to present financial data to non-financial personnel.
 </li>
 <li>
 Strong analytical and leadership skills.
 </li>
 <li>
 Solid knowledge of local financial regulations and tax codes.
 
 
 </li>
 </ul>
 
 What you can expect from us:
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work, and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Finance & Business Support Manager - voco Cairo Arabella Plaza

Majid Al Futtaim

<div>
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | MAF Properties | Shopping malls.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines.
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person).
 </li>
 <li>
 Perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required.
 </li>
 <li>
 Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism.
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration or any relevant field.
 </li>
 <li>
 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
 </li>
 <li>
 Very Good English level.
 </li>
 <li>
 Excellent communication and problem solving skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator

Chalhoub Group

<div>
 
 Who we
 
 
 are
 
 
 
 We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
 
 
 To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
 
 
 
 What You'll Be Doing
 
 
 
 At Chalhoub, creativity is a team effort! Working as a Store Supervisor you are responsible for driving the store business, building a base of loyal VIP customers by recruiting and retaining them, managing the team and ensuring full adherence to the brand&rsquo;s guidelines and store processes.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
 </li>
 <li>
 Define, execute and monitor the store action plan to achieve sales targets and KPIs.
 </li>
 <li>
 Manage the customer database to build strong relationship with customers and create future potential selling opportunities
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
 </li>
 <li>
 Think hybrid by leveraging all type of point of sales online and offline.
 </li>
 <li>
 Team Leadership and Development
 </li>
 <li>
 Provide a clear vision to the team about the business and store&rsquo;s vision and key directions
 </li>
 <li>
 Identify, recruit, develop and retain strong talents
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 </li>
 <li>
 Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 
 
 </li>
 </ul>
 
 Customer Experience
 
 
 
 <ul>
 <li>
 Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.
 </li>
 <li>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Ensure all sales and operational policies and procedures are followed and maintained in the store.
 </li>
 <li>
 Ensure e-commerce orders are prepared and processed within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
 </li>
 <li>
 Ensure all operating standards are followed from stock replenishment to organising displays as per the brand&rsquo;s VM guidelines.
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 </li>
 <li>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Min 3 years of Experience in a managerial position
 </li>
 <li>
 Having beauty background, preferably skin Care
 </li>
 <li>
 having very good command in English Language
 </li>
 <li>
 Excellent Leadership skills
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Supervisor - Yves Rocher - Mall of Egypt

<div>
 
 Job Requisition ID:
 
 172549
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 نظرة عامة على الدور:
 
 
 
 يشمل دور مساعد خدمات العملاء في سمولاند تقديم خدمة عملاء ممتازة في مرافق اللعب التابعة لإيكيا. يتطلب المنصب الالتزام بسياسات الدخول وإجراءات رعاية الأطفال القياسية للحفاظ على مستوى خدمة ودود ومهني. يهدف الدور إلى تحسين خدمة العملاء داخل المتجر، والرد على استفسارات العملاء، وتمثيل علامة إيكيا التجارية بالمستوى المطلوب مع الحفاظ على معايير المتجر.
 
 
 
 Overview Of The Role:
 
 
 
 The Customer Services Assistant role in Smaland involves delivering excellent customer service in IKEA's play facility. The position requires adherence to entry policies and child care SOPs to maintain a friendly and professional service standard. The role aims at improving customer service within the store, answering customer queries, and representing the IKEA brand to the required level while maintaining store standards
 
 
 
 ما الذي ستقوم به:
 
 
 
 <ul>
 <li>
 استقبال الأمهات/الأوصياء مع أطفالهم عند الوصول إلى مرافق اللعب في سمولاند.
 </li>
 <li>
 شرح سياسة القبول في سمولاند بطريقة ودية ومهنية.
 </li>
 <li>
 تسلية الأطفال بالأنشطة المتفق عليها وفقًا للتقويم التجاري.
 </li>
 <li>
 التأكد من أن سلامة الأطفال هي الأولوية الرئيسية أثناء وجودهم في سمولاند.
 </li>
 <li>
 الإعلان ونداء الآباء إذا كانت هناك أي مشكلة مع الأطفال في منطقة اللعب.
 </li>
 <li>
 التعامل مع شكاوى العملاء الروتينية بسرعة وبأدب.
 </li>
 <li>
 التناوب والعمل في مكتب المعلومات لاستقبال العملاء ومعالجة جميع الاستفسارات الواردة.
 </li>
 <li>
 التأكد من الالتزام بجميع الإجراءات النظامية والطوارئ حسب السياسة/الإجراء.
 </li>
 <li>
 إبلاغ المدير المناوب بالشكاوى التي تتطلب مساعدة الإدارة.
 </li>
 <li>
 الالتزام بجميع إجراءات الطوارئ.
 </li>
 <li>
 الحفاظ على بيئة آمنة للأطفال داخل المنطقة.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children upon arrival at Smaland play facility.
 </li>
 <li>
 Explain Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with agreed activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure the safety of children is the main priority while they are in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Rotate and work at the Information desk to greet customers and address all incoming inquiries.
 </li>
 <li>
 Ensure all system and emergency procedures are adhered to as per policy/procedure.
 </li>
 <li>
 Brief the Duty Manager on complaints that require management assistance.
 </li>
 <li>
 Adhere to all emergency procedures.
 </li>
 <li>
 Maintain a safe environment for children within the area.
 
 
 </li>
 </ul>
 
 ما ستحتاجه
 
 
 
 <ul>
 <li>
 مؤهل محلي في رعاية الأطفال وفقًا للبلد المعني.
 </li>
 <li>
 مؤهل الإسعافات الأولية.
 </li>
 <li>
 خبرة لا تقل عن سنتين في دور مشابه.
 
 
 </li>
 </ul>
 
 What You Will Need:
 
 
 
 <ul>
 <li>
 Local qualification in Child Care as per relevant country.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years' experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

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