customer service specialist Jobs in Cairo

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customer service sales specialist Jobs in Cairo

customer service sales specialist

shopping experience assistant

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 175946
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Services Assistant - Smaland is responsible for delivering exemplary customer service in the play facility of Smaland at IKEA Egypt. The role requires managing entry policies, adhering to child care standard operating procedures (SOPs), and ensuring a friendly and professional service. This position plays a crucial part in maintaining the safety and entertainment of children while also engaging with parents and guardians. As an integral part of the Customer Relations team, the role contributes to enhancing overall customer satisfaction and upholding IKEA's brand standards.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Interaction
 
 
 <ul>
 <li>
 Greet and welcome mothers/guardians with their children on arrival at Smaland.
 </li>
 <li>
 Explain the Smaland admission policy in a friendly and professional manner.
 </li>
 <li>
 Entertain children with activities based on the Commercial Calendar.
 </li>
 <li>
 Ensure child safety is prioritized while in Smaland.
 </li>
 <li>
 Make announcements and page parents if there is any issue with the children in the playroom area.
 </li>
 <li>
 Handle routine customer complaints promptly and courteously.
 </li>
 <li>
 Provide a safe environment for children within the area.
 </li>
 <li>
 Rotate to work at the Information desk to greet customers and address inquiries.
 
 
 </li>
 </ul>
 Operational Duties
 
 
 <ul>
 <li>
 Adhere to all system and emergency procedures as per policy.
 </li>
 <li>
 Brief the Duty Manager on complaints requiring management assistance.
 </li>
 <li>
 Ensure all emergency procedures are followed.
 </li>
 <li>
 Utilize ICSS, Brand Capital, Call Center Reports, CRM Reports, Duty Manager Report, HUTI Program, and Safety Checklists.
 </li>
 <li>
 Review SOP and maintain high standards as per the brand requirements.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Effective communication skills.
 </li>
 <li>
 Child care and child safety knowledge.
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Problem-solving capabilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School diploma.
 </li>
 <li>
 Local qualification in Child Care according to relevant country standards.
 </li>
 <li>
 First Aid qualification.
 </li>
 <li>
 Minimum of 2 years experience in a similar role.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Shopping Experience Assistant

<div>
 
 Job Requisition ID:
 
 176972
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Customer Services Assistant - Cashier is responsible for providing excellent customer service at IKEA Mall of Arabia. This role involves maintaining clean and orderly checkout areas, ensuring accurate cash handling, and minimizing customer wait times. The position demands adherence to SOPs for cash transactions and requires a proactive approach to maintaining store and brand standards.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Financial
 
 
 <ul>
 <li>
 Receive payment by cash, check, credit cards, vouchers, or automatic debits following standard operating procedures.
 </li>
 <li>
 Compute and record transactions ensuring 100% accuracy for all register transactions.
 </li>
 <li>
 Count and record the float before trading begins and upon close of trading to reduce losses.
 </li>
 <li>
 Handle cash safely and ensure the safe custody of collected cash.
 
 
 </li>
 </ul>
 Customers
 
 
 <ul>
 <li>
 Ensure customers are well-attended and their needs are satisfied.
 </li>
 <li>
 Work efficiently to minimize queues and maintain customer flow.
 </li>
 <li>
 Maintain clean and orderly checkout areas.
 </li>
 <li>
 Ensure adequate stock of printed stationery at required stock levels.
 </li>
 <li>
 Represent the IKEA brand at the required level.
 </li>
 <li>
 Maintain store standards to the required level.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Effective communication skills.
 </li>
 <li>
 High level of accuracy and attention to detail.
 </li>
 <li>
 Flexibility to work shifts and punctuality.
 </li>
 <li>
 Analytical skills and problem-solving capabilities.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School diploma, preferably with a background in Commerce or Accounting.
 </li>
 <li>
 1-3 years of experience in handling till transactions.
 </li>
 <li>
 Proficiency in computer use and familiarity with transactional software.
 </li>
 <li>
 Strong mathematical, organizational, and customer service skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Shopping Experience Assistant | IKEA | Mall of Arabia

<div>
 
 Job Requisition ID:
 
 175658
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 The Assistant Projects Manager is a pivotal role responsible for the day-to-day planning, coordination, and execution of a diverse portfolio of projects within the shopping center. This includes tenant expansions, unit splits, new unit creation, mall refurbishments, and area renovations.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Develop and maintain detailed project plans, schedules, and budgets for all assigned works. Coordinate interdependencies between multiple concurrent projects and the center's daily operations.
 </li>
 <li>
 Responsible for establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.
 </li>
 <li>
 Directly manage relationships with tenant contractors and appointed vendors for fit-out, expansion, and renovation projects. Ensure all contractor activities comply with mall standards, regulations, and approved methodologies.
 </li>
 <li>
 Ensure all projects have complete and approved documentation prior to commencement, including drawings, method statements, risk assessments, permits (NOCs), and insurance certificates. Maintain meticulous project files.
 </li>
 <li>
 Conduct regular site inspections to monitor progress, quality of workmanship, and adherence to approved specifications. Proactively identify and resolve on-site issues.
 </li>
 <li>
 Plan and execute all project works with a core focus on minimizing disruption to trading, customer experience, and center operations. Manage hoarding, signage, noise, and logistics effectively.
 </li>
 <li>
 Be the on-site champion for HSE standards. Ensure all work is carried out in strict compliance with center and local authority safety regulations. Conduct safety briefings and audits.
 </li>
 <li>
 Track project expenditures against budgets, review contractor payment applications, and report on financial status. Provide regular, clear progress updates to the Senior Operations Manager.
 </li>
 <li>
 Manage the project snagging and defect rectification process. Ensure successful operational handover of completed projects, including the submission of asbuilt drawings and operation &amp; maintenance manuals.
 
 
 </li>
 </ul>
 
 Required Skills to be successful:
 
 
 
 3-5 years&rsquo; relevant experience in a Shopping Centre/Mall/Real Estate especially with some background in Civil Defense Service would be highly advantageous.
 
 
 
 What equips you for the role:
 
 
 
 <ul>
 <li>
 University Graduate in Engineering, Bilingual (English and Arabic speaking skills desirable)
 </li>
 <li>
 Architect or Civil Background is a Must.
 </li>
 <li>
 Experience in facility management, maintenance planning, and safety protocols
 </li>
 <li>
 Strong organizational, budgeting, and project management skills
 </li>
 <li>
 MBA in Management or related field is preferred. MBA &ndash; PMP &ndash; FMP
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Projects | Asset Management | Real Estate

Winsome Outsourcing Services

<div>
 
 
 Job Description:
 
 
 
 Propose, execute, and optimize performance-driven Google Ads campaigns across Search, Display,
 
 
 YouTube, and Performance Max. The ideal candidate has a proven track record in managing sizable ad, budgets, delivering measurable ROI, and staying ahead of Google&rsquo;s evolving advertising tools and best practices.
 
 
 
 Responsibilities:
 
 
 
 
 * Campaign Strategy &amp; Execution:
 
 
 
 Propose, create, and manage end-to-end Google Ads campaigns (Search, Display, YouTube,
 
 
 Shopping, Performance Max) aligned with business goals and target KPIs.
 
 
 
 * Optimization &amp; Performance Management:
 
 
 
 Monitor daily performance metrics, analyze data trends, and implement strategies to improve CTR,
 
 
 Quality Score, CPC, and conversion rates.
 
 
 
 * Keyword Research &amp; Audience Targeting:
 
 
 
 Conduct in-depth keyword research, competitor analysis, and audience segmentation to maximize
 
 
 reach and relevance.
 
 
 
 * Tracking &amp; Analytics:
 
 
 
 Set up and manage conversion tracking using Google Tag Manager, Google Analytics 4 (GA4), and
 
 
 other analytics tools to ensure accurate performance measurement.
 
 
 
 * Budget Management:
 
 
 
 Manage daily/monthly ad spend across campaigns, ensuring efficient allocation of budgets for
 
 
 maximum ROI.
 
 
 
 * Reporting &amp; Insights:
 
 
 
 Prepare detailed campaign performance reports, provide actionable insights, and present
 
 
 recommendations for continuous improvement.
 
 
 
 * Trend Monitoring:
 
 
 
 Stay updated on Google Ads updates, new features, and digital advertising trends to maintain
 
 
 competitive advantage.
 
 
 
 Qualifications &amp; Requirements
 
 
 
 o bachelor&rsquo;s degree in marketing, Business, Communications, or a related field.
 
 
 o 3&ndash;5 years of proven experience managing Google Ads campaigns (agency or client-side).
 
 
 o Experience with large-scale budgets and performance-driven campaigns.
 
 
 o Experience across multiple campaign types (Search, Display, YouTube, Performance Max, etc.).
 
 
 
 Technical Skills:
 
 
 
 o Proficiency in Google Ads, Google Analytics 4 (GA4), and Google Tag Manager.
 
 
 o Strong analytical and reporting skills using Data Studio / Looker Studio is a plus.
 
 
 o Understanding of SEO principles, CRO (Conversion Rate Optimization), &amp; remarketing.
 
 
 o Familiarity with Meta Ads, LinkedIn Ads, or TikTok Ads is a plus.
 
 
 
 * Certifications (preferred but not mandatory):
 
 
 
 o Google Ads Search Certification
 
 
 o Google Ads Display Certification
 
 
 o Google Analytics Certification
 
</div>

Google Ads Expert

<div>
 
 Job Requisition ID:
 
 176975
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Import Specialist is critical in securing the stock availability through an effective importation and clearance process at IKEA Egypt. The role demands building and maintaining relationships with service providers, distributors, and customs brokers to ensure timely and compliant clearance of goods. Success in this role is measured by the punctual delivery of products to stores, adherence to IKEA's documented procedures, and regulatory compliance with customs and GOEIC regulations.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Import and Clearance Management
 
 
 <ul>
 <li>
 Create a dynamic import and clearance process, resolving administrative issues and building strong professional relationships with service providers.
 </li>
 <li>
 Prepare all required documents to implement a smooth import process.
 </li>
 <li>
 Maintain communication with the IKEA distributor regarding supply issues and the annual IKEA range cycle.
 </li>
 <li>
 Keep track of shipments at port and accelerate the clearance process with the broker to deliver goods to the store on agreed dates.
 
 
 </li>
 </ul>
 Regulatory Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure awareness and adherence to GOEIC and Customs regulations.
 </li>
 <li>
 Implement systems and methods as stated in IKEA Concept Documentation in relation to areas of responsibility.
 </li>
 <li>
 Daily report on shipment statuses and expected arrival dates.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong knowledge of import and export regulations and practices.
 </li>
 <li>
 Proven ability to manage relationships with customs and regulatory bodies.
 </li>
 <li>
 Proficient in logistics management software and reporting tools.
 </li>
 <li>
 Exceptional problem-solving skills with a focus on process improvement.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Logistics or Business Administration.
 </li>
 <li>
 2-3 years of experience in a similar position or in logistics.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to build working relationships.
 </li>
 <li>
 Demonstrated capability in continuous improvement, teamwork, and individual accountability.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Import Specialist | IKEA | Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175110
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative role is pivotal in establishing rapport and credibility with customers to assist them in purchasing products from the company's range. The role requires maintaining the company's merchandising standards and ensuring stock availability to achieve sales targets. Success factors include exceeding customer expectations, which involves understanding and meeting diverse customer needs, actively seeking sales opportunities, and promoting products effectively.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.
 </li>
 <li>
 Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.
 </li>
 <li>
 Understand and determine customers' requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.
 </li>
 <li>
 Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.
 </li>
 <li>
 Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within HFB.
 </li>
 <li>
 Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.
 </li>
 <li>
 Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the Sales Manager informed of any customer's problems/comments on the product range and/or any gaps in the range.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and initiative in sales.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and service-oriented mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education.
 </li>
 <li>
 Minimum of 3 years in a similar role.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English language.
 </li>
 <li>
 Good command of Arabic language is preferred.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Cairo Festival City

<div>
 
 Job Requisition ID:
 
 175980
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 As an IFB Commercial Purchasing Specialist, your primary responsibility involves managing the purchasing and supply of IKEA FOOD products nationally. You will organize, prepare, and implement national food purchases following IKEA purchasing processes and standards. Your role ensures the efficiency and optimization of the supply chain, maintaining food safety and quality while building key relationships with suppliers. Success factors include achieving competitive pricing, ensuring stock accuracy, and contributing to menu development by aligning with sustainability standards.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational
 
 
 <ul>
 <li>
 Execute efficient and cost-effective purchasing of food, beverages, general, and operating equipment according to IKEA FOOD requirements.
 </li>
 <li>
 Liaise with IKEA Food Manager and Kitchen Production Manager to secure all F&amp;B requirements, provide economical order quantities, and set par stock levels for all items.
 </li>
 <li>
 Ensure adherence to proper operating standards in purchasing, receiving, storage, and goods issuing areas.
 </li>
 <li>
 Maintain vendor performance files to ensure consistency in quality and service.
 </li>
 <li>
 Conduct regular vendor inspections in partnership with Health &amp; Safety and culinary leadership.
 </li>
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 Follow IKEA purchasing policies, ensuring each product purchase is supported with three quotations compared by quality and price, approved by the Regional SO Team.
 </li>
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 Inspect thoroughly all F&amp;B items received to ensure safety measures.
 </li>
 <li>
 Implement the monthly IFB stock take according to set guidelines.
 </li>
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 Prepare monthly discrepancy reports, initiate control measures, and follow up.
 </li>
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 Develop quick solutions in cases of overstock or product shortages.
 </li>
 <li>
 Ensure cleanliness and organization of IFB supplies and storages.
 </li>
 <li>
 Facilitate day-to-day functions of storekeepers in the department.
 </li>
 <li>
 Process and document supplier requisitions in the NAVISION system.
 </li>
 <li>
 Play a vital role in menu development with the Kitchen Production Manager to ensure sustainable and certified resources are considered (e.g., Fairtrade, rainforest, GFSI, Organic, ASC, MSC, UTZ).
 
 
 </li>
 </ul>
 Financial
 
 
 <ul>
 <li>
 Coordinate with IKEA IFB Admin for invoice postings.
 </li>
 <li>
 Ability to read and analyze KPIs for financial performance.
 </li>
 <li>
 Seek better prices and best quality consistently.
 </li>
 <li>
 Ensure required accounts are accurate and match invoices.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Multi-tasking skills to handle multiple responsibilities concurrently.
 </li>
 <li>
 Advanced computer and analytical skills to drive tactical decision-making.
 </li>
 <li>
 Strong communication and interpersonal skills for building relationships.
 </li>
 <li>
 Leadership qualities to set an example and guide teams towards results.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, management, finance, or a related field.
 </li>
 <li>
 3-5 years of successful food purchasing experience in food trading, food retailing, or the hotel and restaurant industry.
 </li>
 <li>
 Strong knowledge and passion about food and the ability to work in a fast-paced environment.
 </li>
 <li>
 Proficiency in advanced computer skills, multi-tasking, communication, and interpersonal skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

IKEA Food Purchaser | Cairo Festival City

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