assistant manager - social media Jobs in Mumbai

assistant manager - social media

digital account manager (social + media) Jobs in Mumbai

digital account manager (social + media)

social media intern

social media executive

All 'Bout Communication

<div>
 
 
 Designation: Social Media Executive
 
 
 
 
 
 Employment Type: Permanent Job, Full Time
 
 
 
 
 
 
 
 
 
 Note:
 
 
 
 Eligibility is limited to Mumbai-based candidates.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 
 
 &nbsp;● Taking ownership of the performance across all Digital Channels of all company social media accounts management
 
 
 ● To work on the campaign set up and its life cycle management &ndash; Google, Facebook, Instagram and other channels
 
 
 &nbsp;● Manage your channels end to end, including, developing channel strategy, managing creative, setting up campaigns, optimizing campaigns, measuring performance, and deriving insights to inform future campaigns
 
 
 Ensure ads, keywords and landing pages are in alignment with the focus of the campaign
 
 
 ● Coordinate with the clients to understand their requirements on a daily basis
 
 
 ● Coordinating with team members, including designer &amp; content writer
 
 
 ● Creating monthly media plans
 
 
 ● Drive retention through proactive campaign management and consistently monitoring performance metrics such as click-through rate, cost per click and cost per lead.
 
 
 ● Customer acquisition, optimization of budget and performance of digital campaigns
 
 
 ● Continuously improve performance through detailed optimization to meet the campaign goals and objectives.
 
 
 
 
 
 
 Required skills:
 
 
 
 
 
 
 
 
 ● Good teamwork skills
 
 
 &nbsp;● Communication skills and networking ability
 
 
 ● Adaptability
 
 
 ● Strong attention to detail
 
 
 ● Good organization and planning skills
 
 
 ● Creativity and writing skills
 
</div>

Social Media Executive

Brandmovers India

<div>
 
 
 If you have prior experience in advertising or have an agency background then please send your resume and cover letter to
 
 careers@brandmovers.in
 
 and specify the position in the email subject line.
 
 
 
 
 
 
 
 Position:
 
 
 
 
 Digital Account Manager (Social + Media)
 
 
 
 
 
 
 
 Must Have :&nbsp;
 
 Minimum of 5 years of working experience at an advertising agency or a design agency or a digital marketing agency.
 
 
 &nbsp;
 
 
 
 Location: Mumbai, India
 
 
 
 
 
 
 
 About Brandmovers:
 
 
 
 
 
 
 
 Brandmovers is a global creative technology agency network, headquartered in Atlanta with other offices in New York, London and Mumbai.
 
 
 
 
 
 
 
 Brandmovers India, born and bred in Mumbai since 2011, is one of the older creative digital agencies who have stood the test of time in India&rsquo;s digital revolution.
 
 
 
 
 
 
 
 Our motto of &ldquo;less ordinary and more powerful&rdquo; comes alive in our partnerships with some of the world&rsquo;s fastest growing companies and most admired brands including including Manchester United, Universal Studios, Pepsi, KFC, Doritos, Loreal, Hilton, Titan, Fastrack, Westside, United Colors of Benetton, The Bodyshop, Luxottica (Vogue Eyewear &amp; Oakley), Unilever (Lakme Salon &amp; Elle18), Aditya Birla Group, Jack Daniel's, Mo&euml;t Hennessy (LVMH), Reebok Classics, Biba, ORRA, Myntra, Swiggy and many others.
 
 
 
 
 
 
 
 https://www.instagram.com/brandmoversindia/
 
 
 
 
 https://brandmovers.in/
 
 
 
 
 
 
 
 What you'll do:
 
 
 
 
 &nbsp;Social Media Strategy &amp; Campaign Execution
 
 
 
 
 
 <ul>
 <li>
 Develop and implement data-driven, platform-specific strategies across Meta, X (Twitter), LinkedIn, TikTok, and other relevant channels.
 </li>
 <li>
 Ensure social strategies align with broader campaign goals, brand positioning, and tone of voice.
 </li>
 <li>
 Maintain consistent publishing schedules with a focus on optimizing content performance and engagement.
 </li>
 </ul>
 
 
 
 
 
 Content Oversight &amp; Collaboration
 
 
 
 
 
 <ul>
 <li>
 Partner with designers, copywriters, and creative leads to brief, develop, and review high-quality, engaging social content.
 </li>
 <li>
 Provide strategic direction on format, tone, and storytelling to ensure relevance and resonance with target audiences.
 </li>
 <li>
 Ensure social output is consistently aligned with brand guidelines, cultural context, and audience expectations.
 </li>
 </ul>
 
 
 
 
 
 Community Management &amp; Audience Engagement
 
 
 
 
 
 <ul>
 <li>
 Act as the digital voice of the brand, ensuring prompt and thoughtful responses to comments, messages, and audience interactions.
 </li>
 <li>
 Monitor conversations, trends, and sentiment to identify engagement opportunities and mitigate potential issues proactively.
 </li>
 <li>
 Balance proactive brand storytelling with responsive interaction to strengthen online communities.
 </li>
 </ul>
 
 
 
 
 
 Performance Monitoring &amp; Reporting
 
 
 
 
 
 <ul>
 <li>
 Track, analyze, and report on key social media performance metrics, providing insights and recommendations for optimization.
 </li>
 <li>
 Use analytics tools such as Emplifi, Sprinklr, or native platform insights to measure content effectiveness and audience growth.
 </li>
 <li>
 Adjust strategies based on data-driven insights to improve engagement, reach, and overall impact.
 </li>
 </ul>
 
 
 
 
 
 Team Leadership &amp; People Management
 
 
 
 
 
 <ul>
 <li>
 Lead and manage a team of Community Managers and Social Media Executives, ensuring daily execution aligns with strategic priorities.
 </li>
 <li>
 Set clear objectives and KPIs for individual and team performance.
 </li>
 <li>
 Provide consistent coaching, mentorship, and constructive feedback to drive growth, engagement, and accountability.
 </li>
 <li>
 Foster a collaborative and high-performing team culture that embraces creativity, agility, and ownership.
 </li>
 <li>
 Act as the bridge between the content team and execution layer, ensuring timely delivery and high-quality output that reflects platform trends and audience behavior.
 </li>
 <li>
 Stay abreast of emerging formats, social trends, and creative best practices to continually elevate team output and brand presence.
 </li>
 </ul>
 
 
 
 
 
 Brand &amp; Industry Alignment
 
 
 
 
 
 <ul>
 <li>
 Stay updated on local market digital landscape, key industry trends, and social media best practices to maintain relevance and innovation.
 </li>
 <li>
 Ensure that all content adheres to the brand's guidelines, cultural nuances, and strategic messaging priorities.
 </li>
 <li>
 Maintain a proactive approach to trendspotting, identifying ways to integrate culturally relevant themes into social content.
 </li>
 </ul>
 
 
 
 
 
 Who you are:
 
 
 
 
 
 <ul>
 <li>
 Proactive self-starter with a results-oriented mindset.
 </li>
 <li>
 Skilled in leading teams and motivating others to perform at their best.
 </li>
 <li>
 Detail-oriented and able to manage multiple projects simultaneously.
 </li>
 <li>
 Collaborative and solution-driven, with a strong sense of ownership.
 </li>
 <li>
 Able to balance strategic thinking with hands-on execution.
 </li>
 <li>
 Passionate about digital innovation, storytelling, and audience engagement.
 </li>
 </ul>
 
 
 
 
 
 What you need:
 
 
 
 
 
 <ul>
 <li>
 5+ years of social media management experience; agency or client-side.
 </li>
 <li>
 Proven experience leading and developing a team.
 </li>
 <li>
 Experience managing premium brand content and real-time engagement.
 </li>
 <li>
 Exceptional communication skills in English and Arabic.
 </li>
 <li>
 Hands-on expertise with social tools (Sprinklr, Emplifi, Hootsuite, etc.).
 </li>
 <li>
 Ability to thrive in a fast-paced, deadline-driven environment.
 </li>
 <li>
 A creative eye, with a deep appreciation for design, video, and digital storytelling.
 </li>
 <li>
 Experience collaborating with cross-functional teams including design, strategy, and content.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 To apply, please send resume and cover letter to
 
 careers@brandmovers.in
 
 and specify the position in the email subject line.
 
 
</div>

Digital Account Manager (Social + Media)

People Architect

<div>
 
 We&rsquo;re Hiring! Multiple Creative Roles | Mumbai (Lower Parel)
 
 
 We are looking for talented professionals to join our growing creative team at our Mumbai Head Office (Lower Parel). If you have experience in the social media and content domain, we&rsquo;d love to connect!
 
 
 🎬 1️⃣ Video Editors
 
 
 Experience: 3 to 5 years
 
 
 Preferred Background: Social media / digital agencies
 
 
 ✍️ 2️⃣ Copywriters
 
 
 Senior Copywriter
 
 
 Experience: 5 to 7 years
 
 
 Junior Copywriter
 
 
 Experience: 2 to 4 years
 
 
 Preferred Background: Social media or creative content agencies
 
 
 📸 3️⃣ Content Creation &amp; Production Executive
 
 
 Experience: 2 to 5 years
 
 
 Preferred Background: Content production / influencer / social media experience
 
 
 Location: Mumbai (Lower Parel) | Work from Office
 
 
 If you have relevant experience with social media or creative agencies, please share your resume and portfolio.
 
 
 📩 Email: shivani.dhingra@peoplearchitect.in
 
 
 📞 Contact: 9211322688
 
 
 #Hiring #VideoEditor #Copywriter #ContentCreation #SocialMediaJobs #MumbaiJobs #CreativeAgency #NowHiring
 
</div>

multiple vacancies

Schbang

<div>
 
 
 Role Overview
 
 :
 
 
 We are looking for a dynamic and creative Social Media Intern to assist our social media team in managing and executing campaigns for Schbang and its clients. The ideal candidate will have a keen eye for trends, a passion for digital content, and the ability to think outside the box.
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 <ul>
 <li>
 Assist in the creation and curation of engaging content for various social media platforms (Instagram, Facebook, Twitter, LinkedIn, etc.)
 </li>
 <li>
 Help with the scheduling, posting, and monitoring of social media content across platforms
 </li>
 <li>
 Track, analyze, and report on the performance of social media campaigns and engagement metrics
 </li>
 <li>
 Collaborate with the creative team to brainstorm and develop new content ideas for campaigns
 </li>
 <li>
 Conduct social media research and competitor analysis to identify trends and opportunities
 </li>
 <li>
 Assist in community management by responding to comments, messages, and engaging with followers
 </li>
 <li>
 Stay updated with the latest social media trends, tools, and best practices
 </li>
 <li>
 Provide support for influencer partnerships and collaborations
 </li>
 <li>
 Assist with the creation of social media reports and presentations for clients
 </li>
 <li>
 Help maintain the brand&rsquo;s social media calendar and ensure timely content delivery
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 :
 
 <ul>
 <li>
 Currently pursuing or recently graduated with a degree in Marketing, Communications, Digital Media, or a related field
 </li>
 <li>
 Strong understanding of social media platforms (Instagram, Facebook, Twitter, LinkedIn, etc.) and their respective audiences
 </li>
 <li>
 Familiarity with social media analytics tools (Google Analytics, Hootsuite, Sprout Social, etc.) is a plus
 </li>
 <li>
 Creative thinker with a passion for digital marketing and content creation
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks simultaneously
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Knowledge of graphic design tools (Canva, Photoshop, etc.) is a plus, but not required
 </li>
 <li>
 A positive attitude, eagerness to learn, and a proactive approach to problem-solving
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 :
 
 <ul>
 <li>
 Hands-on experience in a creative and fast-paced environment
 </li>
 <li>
 Opportunity to work on live campaigns for top brands
 </li>
 <li>
 Mentorship and guidance from experienced professionals in the digital marketing field
 </li>
 <li>
 A collaborative and innovative work culture
 </li>
 <li>
 A chance to grow and develop your skills in social media marketing
 </li>
 </ul>
 
 
</div>

Social Media Intern

Just In Time

<div>
 
 
 Job Summary:
 
 
 
 The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Support Operations:
 
 
 <ul>
 <li>
 Implement customer support strategies to enhance the overall customer experience.
 </li>
 <li>
 Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
 </li>
 <li>
 Improve customer support processes across all communication channels (email, chat, phone, and social media).
 </li>
 <li>
 Manage order-related issues, returns, refunds, and cancellations efficiently.
 </li>
 <li>
 Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.
 </li>
 </ul>
 
 
 
 
 
 Customer Satisfaction &amp; Retention:
 
 
 <ul>
 <li>
 Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.).
 </li>
 <li>
 Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience.
 </li>
 <li>
 Improve customer engagement and loyalty.
 </li>
 </ul>
 
 
 Technology &amp; Process Improvement:
 
 
 <ul>
 <li>
 Leverage CRM tools and automation to enhance efficiency.
 </li>
 <li>
 Implement and refine ticketing systems for streamlined query resolution.
 </li>
 <li>
 Analyze key customer service metrics and generate reports for management.
 </li>
 </ul>
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 Customer Satisfaction Score (CSAT): Maintain a high satisfaction level.
 </li>
 <li>
 Net Promoter Score (NPS): Improve brand loyalty and advocacy.
 </li>
 <li>
 First Response Time (FRT): Reduce the time taken to respond to customer queries.
 </li>
 <li>
 Resolution Time: Minimize time to resolve customer complaints.
 </li>
 <li>
 Customer Retention Rate: Improve repeat purchase behavior.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Administration, Customer Service, or a related field.
 </li>
 <li>
 2-3 years of experience in customer service, (preferably in e-commerce or retail).
 </li>
 </ul>
 
 Proficiency in CRM tools.
 
 <ul>
 <li>
 Excellent problem-solving, conflict resolution, and decision-making skills.
 </li>
 <li>
 Strong communication skills with a customer-first mind-set.
 </li>
 <li>
 Ability to handle high-pressure situations and multi-task effectively.
 </li>
 <li>
 Familiarity with Omni channel customer support.
 </li>
 </ul>
 
 
</div>

Customer Support Executive

1 Finance

<div>
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Conceptualizing visuals based on requirements
 </li>
 <li>
 Creating graphics including illustrations, logos, layouts and photos
 </li>
 <li>
 Designing thumbnails &amp; re-indexing them basis data
 </li>
 <li>
 Creating images and layouts by hand or using design
 </li>
 <li>
 Knowledge of all social media post dimensions
 </li>
 <li>
 Creating graphics across all social media
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 A strong portfolio illustrations or other graphics
 </li>
 <li>
 Familiarity with design software and technologies (InDesign, Illustrator, Dreamweaver, Photoshop)
 </li>
 <li>
 A keen eye for aesthetics and details
 </li>
 <li>
 Should have worked on AI tools like mid-journey
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Experience Minimum 5 to 7 years of experience as a graphic designer or similar role
 </li>
 </ul>
 
 
</div>

Graphic Designer

Aditya Birla Fashion and Retail Ltd.

<div>
 
 The Brand Marketing Manager will be the key driver behind building, maintaining and driving the Galleries Lafayette brand in India. This role will drive brand strategy, campaigns and communication, awareness, footfall, online / offline media management, performance marketing and engagement through strategic brand marketing initiatives. The ideal candidate will possess a strong understanding of and experience in
 
 Luxury, Brand (Lifestyle, and FMCG) industries
 
 and focused brand management, go-to market, campaign management, digital / social media and brand content. Sucess in this role requires
 
 a creative bent of mind,
 
 an eye for detail with a passion for luxury retail.
 
 
 
 
 
 
 Brand Awareness and Consumer Relationship
 
 
 <ul>
 <li>
 Conceptualize and execute strategies, campaigns, media and content that drive brand affinity and increase customer walk-ins at the store.
 </li>
 <li>
 Continuously work on improving consumer experience by elevated customer engagement and designing solutions for customer retention.
 </li>
 <li>
 Monitor and analyze customer traffic and engagement metrics to facilitate development of action plans to address customer needs.
 </li>
 <li>
 Identify and develop customer insights of core TG (HNI/UHNI)
 </li>
 </ul>
 
 
 
 
 Brand Custodian
 
 
 <ul>
 <li>
 Create and enforce brand guidelines, ensuring consistency across all marketing channels and customer touchpoints.
 </li>
 <li>
 Act as the key driver of the Galleries Lafayette brand identity and brand strategy in India, across all campaigns and brand initiatives.
 </li>
 <li>
 Develop and manage a comprehensive communications strategy, including brand design, Online/ offline media management, In store communication and all other consumer facing touch points.
 </li>
 <li>
 Build and develop the brand profile including but not limited to creation and maintenance of brand guidelines.
 </li>
 </ul>
 
 
 
 
 Go to market campaigns
 
 
 <ul>
 <li>
 Conceptualize and execute monthly and seasonal go-to-market campaigns that align with brand objectives. Maintain weekly, monthly quarterly calendar with tracker and ROI reporting.
 </li>
 <li>
 Identify suitable campaign insights that will enable brand differentiation and offer the business a competitive edge in the market.
 </li>
 <li>
 Coordinate with cross-functional teams to ensure timely execution of campaign and its effectiveness.
 </li>
 </ul>
 
 
 
 
 Agency, vendors and media management
 
 
 <ul>
 <li>
 Be the SPOC for all agencies, media companies, partners, freelances and vendors. Develop and establish relationships with agencies (creative, digital &amp; media), consultants and media companies, control budgets for each and track ROI.
 </li>
 <li>
 Collaborate with stakeholders to design, plan and execute all brand communications across campaigns, in-store events, promotions, and activations.
 </li>
 <li>
 Analyze the effectiveness of brand initiatives and come up with alternate strategies for better engagement.
 </li>
 <li>
 Drive performance marketing, media planning and daily ROAS optimization for all paid media across social, search, affiliations, offline, WhatsApp, email and other paid channels. Budget planning, optimization and reporting will be critical.
 </li>
 <li>
 Ensure homogenous brand communication across all channels in keeping with GL luxury experience and brand guidelines.
 </li>
 </ul>
 
 
 
 
 Beauty Marketing and activations
 
 
 <ul>
 <li>
 Plan, design and execute marketing programs and activities to establish and maintain brand presence in the market with a focus on category growth and market share.
 </li>
 </ul>
 
 
 
 
 Seasonal Opportunities
 
 
 <ul>
 <li>
 Strategically leverage key cultural events such as Diwali, weddings, Christmas etc to create unique marketing opportunities and promotions.
 </li>
 </ul>
 
 
 
 
 Social Media Marketing
 
 
 <ul>
 <li>
 Develop, design and execute social media campaigns that enhance brand visibility and engagement.
 </li>
 <li>
 Monitor trends and adapt strategies to maintain relevance brand communications for GL.
 </li>
 </ul>
 
 
 
 
 Content Creation
 
 
 <ul>
 <li>
 Ensure brand design and content creation is on-brand across all platforms, ensuring alignment with brand voice and strategic objectives.
 </li>
 <li>
 Ideate, plan and execute content that covers the goings on in the store
 </li>
 <li>
 Collaborate with creative teams to produce compelling visual and written content.
 </li>
 </ul>
 
 
 
 
 External and Internal stakeholder relations
 
 
 <ul>
 <li>
 Owning and overseeing all brand communication from pitch to final execution to ensure all partner brand guidelines and objectives are fulfilled.
 </li>
 </ul>
 
 
 <ul>
 <li>
 Manage internal (Store/ retail/ ecommerce/ CRM) and external communications for all brand marketing initiatives, including internal stakeholder alignment, efficient relations, and crisis management. Vendor management and budget control will be a crtitical part of this role.
 </li>
 </ul>
</div>

Brand Marketing Manager- Galeries Lafayette

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