system engineer

analytics engineer

automation engineer

flutter developer

full stack developer

software engineer ios

Pakmarketers

<p>We are hiring a Trainee Estimating Engineer (Male only) who is passionate about construction and eager to build a career in estimation. This is a full-time, on-site position based in Bahria Town, ideal for fresh graduates or junior engineers ready to learn and grow in the construction industry.<br/><b>Timing: Night Shift &mdash; 6 PM to 2 AM</b></p><p><b>Requirements:</b></p><ul><li>Must be a resident of Islamabad or Rawalpindi</li><li>Bachelor&rsquo;s degree in Civil Engineering, Construction Management, or equivalent (final-year students may also apply)</li><li>Basic understanding of construction drawings, building materials, and construction methods</li><li>Good command of Microsoft Excel (knowledge of formulas, formatting, and data organization)</li><li>Strong analytical skills with attention to detail and accuracy</li><li>Willingness to learn and adapt to new software/tools</li><li>Prior experience with Planswift/Bluebeam (a plus, but not required)</li><li>Strong communication, problem-solving, and teamwork skills</li><li>Ability to work under deadlines with a positive attitude</li></ul><p><b>Responsibilities:</b></p><ul><li>Assisting senior estimators with quantity takeoffs and cost estimation for U.S.-based residential and commercial projects</li><li>Reading and interpreting architectural and structural drawings</li><li>Preparing spreadsheets, estimation reports, and project documentation</li><li>Learning and applying industry-standard tools like Planswift, Bluebeam, and RSMeans</li><li>Supporting daily estimation tasks, data entry, and reporting activities</li><li>Collaborating with team members to meet project timelines and quality standards</li></ul><p><b>What We Offer:</b></p><ul><li>Hands-on training with international projects (U.S. based)</li><li>Growth opportunities for a long-term career in estimation</li><li>Professional learning environment with guidance from senior estimator</li></ul><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Work Location: In person</p>

Trainee Estimating Engineer(only males)

Catkin Engineering Sale & Services (Pvt) Ltd

<p><b>After Sales Engineer &ndash; Solar Hybrid Systems</b></p><p><b>Location:</b> DHA-2, Islamabad<br/><b>Department:</b> After Sales<br/><b>Reports To:</b> Service Manager<br/><b>Employment Type:</b> Full-Time</p><p><b>Job Summary</b></p><p>The After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.</p><p><b>Key Responsibilities</b></p><p><b>Technical Support &amp; Field Service</b></p><ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul><p><b>Customer Support</b></p><ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul><p><b>Technical Coordination</b></p><ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul><p><b>Documentation &amp; Reporting</b></p><ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul><p><b>Working Conditions</b></p><ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul><p><b>Career Progression</b></p><ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul><p>Pay: Rs35,000.00 per month</p><p>Willingness to travel:</p><ul><li>75% (Preferred)</li></ul><p>Work Location: In person</p>

After Sales Engineer – Solar Hybrid Systems

AireSpring

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
 <br/>
 <br/>
 As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
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 The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
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 We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Tier One Telecom Support Engineer, you will provide technical support for telecom transport issues, working with customers, carriers, and internal teams to resolve service disruptions quickly and professionally. This role requires strong troubleshooting skills, excellent communication abilities, and the ability to manage multiple issues simultaneously in a fast-paced environment.
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 <br/>
 KEY RESPONSIBILITIES:
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 <br/>
 <ul>
  <li>
   Technical Troubleshooting: Perform Layer 1 and Layer 2 OSI model testing and fault isolation through internal troubleshooting, carrier testing, router log analysis, loop testing, head-to-head testing, and performance statistics review.
  </li>
  <li>
   Carrier Coordination: Work directly with CLECs and ILECs to troubleshoot and resolve customer transport issues, coordinating with carriers and customer vendors as needed.
  </li>
  <li>
   Ticket Management: Handle inbound and outbound technical calls from customers, agents, and transport partners. Create and manage internal and carrier trouble tickets, taking corrective action or escalating to appropriate parties to resolve issues within contracted SLAs.
  </li>
  <li>
   Customer Communication: Provide professional and courteous support via phone, email, and chat. Determine appropriate actions for issue resolution, set clear expectations, and make follow-up calls on escalated issues until customer satisfaction is achieved.
  </li>
  <li>
   Issue Documentation: Log and document all interactions, issues, and resolutions efficiently and accurately in repair tickets and correspondence.
  </li>
  <li>
   Problem Diagnosis: Identify the source of problems (hardware, software, user-related, etc.) and advise customers and internal teams on appropriate next steps for resolution.
  </li>
  <li>
   Technical Support &amp; Training: Provide end-user training and education on telecom systems and troubleshooting procedures.
  </li>
  <li>
   Escalation &amp; Collaboration: Escalate complex issues to Senior/Lead Technicians and Tier 2 support as necessary. Work cross-functionally with other departments and team members to resolve complex service issues as quickly as possible.
  </li>
  <li>
   Multi-tasking in High-Pressure Environment: Manage and prioritize multiple issues simultaneously while maintaining accuracy and meeting service level agreements in a dynamic, fast-changing environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Required Experience
 <br/>
 <br/>
 <ul>
  <li>
   2+ years of experience researching and resolving telecom technical issues (voice, internet, and data)
  </li>
  <li>
   Strong knowledge of WAN technologies and centralized device monitoring and management tools
  </li>
  <li>
   Working knowledge of Cisco and Adtran routers, Velo SD-WAN devices, Meraki, and Fortinet Firewall hardware
  </li>
  <li>
   Prior experience working with CLECs and ILECs (Verizon, AT&amp;T, CenturyLink, etc.)
  </li>
  <li>
   Experience with broadband, copper, fiber, and wireless transport technologies
  </li>
  <li>
   Basic understanding of network topology, ping, and traceroute commands
  </li>
  <li>
   Excellent attention to detail and writing skills with the ability to create clear and concise documentation in repair tickets, emails, and internal or external correspondence
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Familiarity with SIP (Session Initiated Protocol) and RTP (Real-time Transport Protocol)
  </li>
  <li>
   Basic understanding of SD-WAN and Firewall technologies
  </li>
  <li>
   Experience with loopback testing and troubleshooting procedures
  </li>
  <li>
   Working knowledge of Traditional TDM networks
  </li>
  <li>
   LAN/WAN, router, and firewall technologies expertise
  </li>
  <li>
   Telecom industry certifications
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
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 <br/>
 The hours will vary monthly or quarterly. We have six standard shifts:
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 <br/>
 <ul>
  <li>
   Day Shift: 7 AM &ndash; 4 PM
  </li>
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   Mid Shift: 2 PM &ndash; 11 PM
  </li>
  <li>
   Night Shift: 10 PM &ndash; 5 AM
   <br/>
   <br/>
  </li>
 </ul>
 Start and end times may vary by one to two hours. Scheduled workdays can fall within any of the following ranges:
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 <br/>
 <ul>
  <li>
   Monday to Friday
  </li>
  <li>
   Sunday to Thursday
  </li>
  <li>
   Tuesday to Saturday
  </li>
 </ul>
</div>


Tier One Telecom Support Engineer Remote

The Protector's

<p>We are looking for an experienced and target-driven <b>Outdoor Sales Engineer</b> with up to <b>5 years of experience</b> in B2B field sales. The ideal candidate will be responsible for expanding our client base, managing major accounts, and driving sales for our manufactured interior products by targeting architects, interior designers, contractors, and corporate clients.</p><p><b>Key Responsibilities</b></p><ul><li><b>Outdoor Sales &amp; Client Visits:</b> Conduct direct field visits to meet architects, interior designers, general contractors, and corporate clients to promote manufactured interior products.</li><li><b>Business Development:</b> Proactively identify new commercial/residential projects and build a robust sales pipeline.</li><li><b>Technical Product Consulting:</b> Present technical product specifications, custom solutions, and product samples to design professionals and project consultants.</li><li><b>Proposal &amp; Closing Management:</b> Prepare cost estimates, technical quotations, handle negotiations, and successfully close high-value sales deals.</li><li><b>Key Account Management:</b> Maintain strong long-term relationships with key industry stakeholders to ensure repeat business and project referrals.</li><li><b>Market Intelligence:</b> Monitor market trends, customer demands, and competitor activities to adjust sales strategies accordingly.</li></ul><p>Work Location: In person</p>

Experienced Outdoor Sales Engineer (Interior Products)

Datamatics Global Services Ltd

<div><b>Job Title:</b> Technical Delivery Consultant (Data &amp; Analytics)<br>
<b>Experience Level:</b> 4&ndash;7 Years<br>
<b>Location:</b> Islamabad<h3 class="jobSectionHeader"><b>
About the Role</b></h3>
We are looking for a proactive <b>Technical Delivery Consultant</b> to join our Data &amp; Analytics consulting practice. In this role, you will not only lead the technical execution of data platform implementations but also act as a quality gatekeeper&mdash;reviewing ongoing projects and guiding teams toward the right architectural decisions. Additionally, you will partner with our sales and client success teams to engage with prospective customers, understand their challenges, and propose fit-for-purpose data solutions. This role demands a rare mix of hands-on technical depth, delivery discipline, and consultative communication skills.<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b><i>
1. Delivery Leadership (Project Execution)</i></b></h4><ul><li>
Lead end-to-end technical delivery of data platform implementation projects (e.g., data warehousing, data lakes, lakehouses, or modern BI platforms).</li><li>
Translate business requirements into technical specifications, architecture blueprints, and development tasks.</li><li>
Manage technical risks and dependencies; ensure projects are delivered on time, within scope, and with high quality.</li><li>
Collaborate with junior developers, data engineers, and cross-functional teams to drive execution.</li></ul><h4 class="jobSectionHeader"><b><i>
2. Technical Governance &amp; Quality Assurance</i></b></h4><ul><li>
Perform <b>periodic technical health checks</b> on in-progress projects to validate the technical approach, code quality, and architectural decisions.</li><li>
Identify areas of technical debt, performance bottlenecks, or scalability concerns and recommend actionable improvements.</li><li>
Establish and enforce best practices for data modeling, ETL/ELT pipelines, data governance, and security.</li><li>
Conduct peer reviews and technical audits to ensure consistency across multiple client engagements.</li></ul><h4 class="jobSectionHeader"><b><i>
3. Pre-Sales &amp; Solutioning Support</i></b></h4><ul><li>
Participate in <b>technical discovery meetings</b> with prospect customers to understand their data challenges, existing landscape, and success criteria.</li><li>
Design and present high-level solution architectures, technology recommendations, and effort estimates.</li><li>
Articulate the value proposition of proposed solutions clearly to both technical and non-technical stakeholders.</li><li>
Build proof-of-concepts (PoCs) or reference architectures to demonstrate technical feasibility during sales cycles.</li></ul><h4 class="jobSectionHeader"><b><i>
4. Client &amp; Stakeholder Communication</i></b></h4><ul><li>
Serve as a trusted technical advisor to client technical leads and architects.</li><li>
Facilitate workshops, sprint reviews, and technical status updates with clarity and confidence.</li><li>
Translate complex technical concepts (e.g., partitioning strategies, incremental loads, data lineage) into business-friendly language.</li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><b>
Technical Expertise:</b><ul><li>
4&ndash;7 years of hands-on experience in data platform implementation (cloud or on-prem).</li><li>
Strong proficiency in <b>SQL</b> and at least one programming language (Python, Scala, or Java).</li><li>
Experience with <b>cloud data platforms</b> (Snowflake, BigQuery, Redshift, Synapse, or Databricks).</li><li>
Solid understanding of data modeling (Kimball, Inmon, Data Vault), ETL/ELT patterns, and workflow orchestration (Airflow, dbt, Azure Data Factory, or similar).</li><li>
Familiarity with data governance, cataloging, and quality tools (Collibra, Purview, Great Expectations, etc.) is a plus.</li></ul><b>
Delivery &amp; Process Skills:</b><ul><li>
Proven experience leading technical workstreams within Agile/Scrum or hybrid methodologies.</li><li>
Experience conducting technical reviews, audits, or readiness assessments on live projects.</li><li>
Ability to balance speed of delivery with long-term maintainability and performance.</li></ul><b>
Consulting &amp; Communication:</b><ul><li>
Excellent verbal and written communication skills &ndash; able to lead technical conversations with customers and internal stakeholders.</li><li>
Comfortable creating solution architecture diagrams, slide decks, and proposals for prospect meetings.</li><li>
Prior experience supporting pre-sales (estimations, solutioning, PoCs) is highly desirable.</li><li>
Strong problem-solving mindset with the ability to push back constructively when needed.</li></ul><h3 class="jobSectionHeader"><b>
Nice to Have</b></h3><ul><li>
Cloud certification (AWS Solutions Architect, Azure Data Engineer, or GCP Data Engineer).</li><li>
Experience with modern data stack (dbt, Airbyte, Fivetran, Looker, Power BI).</li><li>
Background working in a <b>consulting or services organization</b> (client-facing delivery).</li></ul><p>
</p><p>BCdj0OqMUj</p></div>

Technical Delivery Consultant (Data & Analytics)

The Hassol

<p>This position is responsible for coordinating with the structural engineering team to develop precisely detailed models for prefabricated buildings ready to be rolled using Scottsdale and Knudson by Scottsdale roll forming machines. This is an important position that will require innovative design skills, proven software skills in the Scottsdale (ScotSteel) software package, and a detail-oriented mindset with strong communication skills.</p><p><b>Required Skills and Experience</b></p><ul><li>Requires diploma or certification in Civil Technology.</li><li>Requires 2-4 years of modeling/detailing experience including experience on hot-rolled steel, and light gauge steel projects.</li><li>Proficient knowledge of hot/cold steel structural systems.</li><li>Proficiency in any major drafting software like AutoCAD or Revit software required.</li><li>Hands-on knowledge and experience with the Scottsdale software package (ScotSteel/ScotRF) is required.</li><li>Must be able to apply the Scottsdale workflow end to end &mdash; from frame modeling and engineering through layout generation and production on the roll former.</li><li>Must possess strengths in verbal and written communications.</li><li>Requires the ability to be self-motivated, work independently with minimal supervision.</li></ul><p>Pay: Rs120,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

AutoCad/Revit Technician

Contour Software

<div><p><b>About Contour</b></p><p><br>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p><p><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</p><p><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p><div><div><p><b>
About Contour</b></p></div><div><p>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</p></div><div><p>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers,</p></div><div><p>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</p></div><div><p><b>
The Division:</b></p></div><div><p>
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long-term partnerships with the clubs.</p></div><div><p><br>
<br>
<b>Division Link:</b> Jonas Synergy (https://jonassoftware.com/vertical-market-club-management)</p></div><div><p><b>
The Position:</b></p></div><div><p>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (L2) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Club Software products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</p></div><div><p><b>
Key Responsibilities:</b></p></div><div><ul><li><p><b>
Customer Support &amp; Issue Resolution:</b> Assist clients with technical issues and inquiries via email, phone, ticketing systems, and live chat. Troubleshoot software-related problems and offer timely resolutions, ensuring a professional user experience.</p></li></ul></div><div><ul><li><p><b>
Technical Troubleshooting &amp; Escalation:</b> Act as a Tier 2 support level for complex technical issues such as network/server problems, database inquiries, and operating system issues. Escalate unresolved issues to the appropriate development teams.</p></li></ul></div><div><ul><li><p><b>
Product Knowledge &amp; Guidance:</b> Provide product knowledge and training to clients, suggest software upgrades, and help clients maximize the value of our software products. Ensure clients understand how to use software effectively and provide guidance for best practices.</p></li></ul></div><div><ul><li><p><b>
Cross-Team Collaboration:</b> Collaborate with Development, QA, and other departments like operations, membership, and event management to resolve technical and service-related issues. Work to ensure all teams are aligned on service delivery and client needs.</p></li></ul></div><div><ul><li><p><b>
Documentation &amp; Tracking:</b> Document and track client issues through ticketing systems to ensure timely resolution. Update status and next steps to customers regarding open cases.</p></li></ul></div><div><ul><li><p><b>
Service-Related Support:</b> Support clients with service inquiries, membership upgrades, event bookings, and other client needs to ensure smooth service delivery and customer satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database Management &amp; Technical Support:</b> Utilize SQL knowledge to query databases and troubleshoot technical issues. Support the installation of server/client applications and assist with software updates and troubleshooting network/server issues.</p></li></ul></div><div><ul><li><p><b>
Event &amp; Service Support:</b> Provide hands-on support for club events and manage member access to exclusive offerings, ensuring top-notch service to members.</p></li></ul></div><div><ul><li><p><b>
Monitor &amp; Improve Satisfaction:</b> Proactively monitor and track client feedback and service-related issues to identify areas of improvement and take action to enhance user experience.</p></li></ul></div><div><ul><li><p><b>
Time Management &amp; Prioritization:</b> Prioritize and manage multiple requests effectively, ensuring adherence to Service Level Agreements (SLAs) and timely issue resolution.</p></li></ul></div></div><div><div><ul><li><p><b>
Ownership &amp; Accountability:</b> Take ownership of client issues from initiation through resolution, ensuring thorough follow-ups and timely completion.</p></li></ul></div><div><p><b>
Skills &amp; Qualifications:</b></p></div><div><ul><li><p><b>
Communication Skills:</b> Exceptional verbal and written communication in English. Ability to explain technical concepts to both technical and non-technical clients in a clear and professional manner.</p></li></ul></div><div><ul><li><p><b>
Technical Proficiency:</b> Strong working knowledge of Microsoft Office and website applications. Experience with SQL (MS SQL or MySQL), Windows Server environments, server/client application installations.</p></li></ul></div><div><ul><li><p><b>
Customer Service Experience:</b> Minimum of 5+ years in a customer service or helpdesk environment, with a passion for problem-solving and client satisfaction.</p></li></ul></div><div><ul><li><p><b>
Database &amp; Software Knowledge:</b> Experience with database management, MS SQL Server, and scripting tools/languages (e.g., C#). Knowledge of Microsoft Azure and Virtual Server environments is a plus.</p></li></ul></div><div><ul><li><p><b>
Organizational Skills:</b> Excellent multitasking and organizational skills with attention to detail and the ability to track and resolve multiple issues efficiently.</p></li></ul></div><div><ul><li><p><b>
Adaptability &amp; Resilience:</b> Ability to work in a fast-paced environment, adapt to new tools, and maintain a positive attitude even under pressure.</p></li></ul></div><div><ul><li><p><b>
Team-Oriented &amp; Independent:</b> Ability to work effectively both as part of a team and independently, taking ownership of issues and ensuring thorough resolution.</p></li></ul></div><div><ul><li><p><b>
Educational Requirements:</b> Minimum Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</p></li></ul></div><div><ul><li><p><b>
Experience:</b> 3+ years in a similar role (Tier 2 technical support, application support, or customer service), with experience working in a technical support or service environment preferred.</p></li></ul></div><div><ul><li><p><b>
Service Minded:</b> A passion for customer service, delivering support as you would expect to receive it, with a focus on quality, professionalism, and customer satisfaction.</p></li></ul></div><div><p><b>
Preferred Skills:</b></p></div><div><ul><li><p><b>
Basic Accounting Knowledge:</b> Familiarity with basic accounting principles is a plus.</p></li></ul></div><div><ul><li><p><b>
Experience with Ticketing Systems:</b> Knowledge of ticketing and internal systems for tracking and resolving issues is preferred.</p></li></ul></div><div><ul><li><p><b>
Willingness to Learn:</b> Enthusiastic about learning new tools and processes, especially in the context of club management systems and event coordination.</p></li></ul></div><div><p><b>
What You&rsquo;ll Bring:</b></p></div><div><ul><li><p>
A strong passion for customer service and technical problem-solving.</p></li></ul></div><div><ul><li><p>
Excellent communication skills to explain complex technical issues clearly.</p></li></ul></div><div><ul><li><p>
The ability to work in a collaborative, fast-paced, and service-driven environment.</p></li></ul></div></div><div><div><ul><li><p>
Strong organizational and time management skills to handle multiple requests effectively.</p></li></ul></div><div><ul><li><p>
A professional demeanor with the ability to maintain confidentiality and handle sensitive information.</p></li></ul></div><div><p><b>
Workshift (Job Timings):</b></p></div><div><ul><li><p>
Shift Hours:</p></li></ul></div><div><ul><li><p>
Training (Probation Period): 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Post Probation Period: 6 AM to 3 PM Eastern Standard Time (3 PM to 12 AM Pakistan Standard Time)</p></li></ul></div><div><ul><li><p>
Weekend Availability: Must be willing to work on weekends when required.</p></li></ul></div><div><ul><li><p>
After Hours Support: Willingness to provide support outside standard business hours as needed.</p></li></ul></div></div><p></p><p><b><br>
Exciting Benefits we offer:</b></p><ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul><p><b><i><br>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></p><p><i><br>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></p></div>

Technical Support Specialist L2

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