business development manager Jobs in Riyadh

business development manager

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sales account manager

strategic customer success manager

Cloudera

<div>
 
 Business Area:
 
 
 
 Professional Services
 
 
 
 Seniority Level:
 
 
 
 Mid-Senior level
 
 
 
 Job Description:
 
 
 
 At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.
 
 
 Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
 
 
 Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
 
 
 You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
 
 
 
 
 As a Customer Success Manager you will:
 
 
 
 
 <ul>
 <li>
 Exemplify strong customer facing skills and stakeholder management
 </li>
 <li>
 Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan
 </li>
 <li>
 Have experience operating on-site with large enterprise customers
 </li>
 <li>
 Liaise and facilitate with key internal and external stakeholders
 </li>
 <li>
 Have clear and concise communication skills
 </li>
 <li>
 Take an Ownership mentality over your customers and work
 </li>
 <li>
 Be comfortable with program, project management
 </li>
 <li>
 Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes
 </li>
 <li>
 Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.
 </li>
 <li>
 Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).
 
 
 
 </li>
 </ul>
 
 
 We&rsquo;re excited about you if you have:
 
 
 
 
 <ul>
 <li>
 Fluent English and Arabic Language Skills, other languages a plus
 </li>
 <li>
 Experience with large scale data platforms
 </li>
 <li>
 Experience with software implementation and upgrade management
 </li>
 <li>
 Strong technology background either in a technical or business capacity
 </li>
 <li>
 Familiarity with project lifecycle management and the complexities around project delivery.
 </li>
 <li>
 Understanding of data management concepts
 </li>
 <li>
 Understanding of ITIL concepts
 </li>
 <li>
 Experience with an RDBMS (Oracle, MySQL, Teradata, etc)
 </li>
 <li>
 Understanding of networking concepts
 </li>
 <li>
 Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus
 </li>
 <li>
 5 or more years relevant experience.
 </li>
 <li>
 Degree level of education with high attainment or equivalent experience in a related field.
 
 
 
 </li>
 </ul>
 
 What you can expect from us:
 
 
 
 <ul>
 <li>
 Generous PTO Policy
 </li>
 <li>
 Support work life balance with Unplugged Days
 </li>
 <li>
 Flexible WFH Policy
 </li>
 <li>
 Mental &amp; Physical Wellness programs
 </li>
 <li>
 Phone and Internet Reimbursement program
 </li>
 <li>
 Access to Continued Career Development
 </li>
 <li>
 Comprehensive Benefits and Competitive Packages
 </li>
 <li>
 Paid Volunteer Time
 </li>
 <li>
 Employee Resource Groups
 
 
 
 </li>
 </ul>
 EEO/VEVRAA
 
 
</div>

Strategic Customer Success Manager

<div>Business Area:
Professional Services
Seniority Level:
Mid-Senior level
Job Description:
At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world&rsquo;s largest enterprises.
Strategic Customer Success Manager&rsquo;s (CSM&rsquo;s) are charged with driving Success Plans through operating as a trusted advisor and customer advocate to drive successful outcomes for our highest profile customers. You will act as a direct liaison between Cloudera and the customer on their Cloudera journey, ensuring that all facets of the customer product adoption journey take place, planning, preparing and driving the execution of the plan in accordance with the customer agreed timeline. You will pull the customer above the line to enable them to fulfill success initiatives within their business.
Acting as the customer&rsquo;s trusted Cloudera advisor and advocate, CSMs manage a system of checks and balances between the company and the customer, understanding our customer&rsquo;s needs, aligning the appropriate Cloudera resources (Engineering, Product Management, Support or Services). This will include assisting with critical escalation management to ensure their Cloudera interactions, business objectives and product adoption is a success.
You are comfortable working across business, technical, and senior management in a customer facing role, and you are confident and articulate in communication with stakeholders. A key aspect to success in the role is persistence: forming a relationship of trust with the customer, anticipating issues, acting with agility and flexibility in the face of any situation that may arise.
As a Customer Success Manager you will:<ul><li>
Exemplify strong customer facing skills and stakeholder management</li><li>
Take ownership for the customer&rsquo;s product adoption of Cloudera products and Success Plan</li><li>
Have experience operating on-site with large enterprise customers</li><li>
Liaise and facilitate with key internal and external stakeholders</li><li>
Have clear and concise communication skills</li><li>
Take an Ownership mentality over your customers and work</li><li>
Be comfortable with program, project management</li><li>
Demonstrate best practices and ability in managing stakeholder escalations to mutually agreeable outcomes</li><li>
Develop &amp; leverage reports, dashboards, and data to summarise customer engagements and statuses, both to internal audiences as well as back to your customers.</li><li>
Analyse customer activity and data across the Cloudera organisation, including from Sales, Support, Professional Services, &amp; Training to identify trends, gaps, or issues from and communicating/actioning those to stakeholders (internal and external).</li></ul>
We&rsquo;re excited about you if you have:<ul><li>
Fluent English and Arabic Language Skills, other languages a plus</li><li>
Experience with large scale data platforms</li><li>
Experience with software implementation and upgrade management</li><li>
Strong technology background either in a technical or business capacity</li><li>
Familiarity with project lifecycle management and the complexities around project delivery.</li><li>
Understanding of data management concepts</li><li>
Understanding of ITIL concepts</li><li>
Experience with an RDBMS (Oracle, MySQL, Teradata, etc)</li><li>
Understanding of networking concepts</li><li>
Industry vertical experience including FSI, Telecommunications, Manufacturing or Government a plus</li><li>
 5 or more years relevant experience.</li><li>
Degree level of education with high attainment or equivalent experience in a related field.</li></ul>
What you can expect from us:<ul><li>
Generous PTO Policy</li><li>
Support work life balance with Unplugged Days</li><li>
Flexible WFH Policy</li><li>
Mental &amp; Physical Wellness programs</li><li>
Phone and Internet Reimbursement program</li><li>
Access to Continued Career Development</li><li>
Comprehensive Benefits and Competitive Packages</li><li>
Paid Volunteer Time</li><li>
Employee Resource Groups</li></ul>
EEO/VEVRAA
#LI-Remote
#LI-ND3</div>

O100

<div>
 
 
 Job Title:
 
 E-commerce Manager
 
 
 
 Company:
 
 O-100
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 About O-100:
 
 
 
 O-100 is a niche luxury fragrance retail and distribution brand recognized for its exclusive approach and carefully curated selection of unique brands. As part of our ambitious growth strategy, developing a leading e-commerce presence is a critical priority. We&rsquo;re searching for a visionary E-commerce Manager to drive our digital transformation and online growth.
 
 
 
 
 
 
 Role Overview:
 
 
 
 The E-commerce Manager will be responsible for developing and executing O-100&rsquo;s online strategy, significantly scaling our e-commerce platform. This role requires an entrepreneurial spirit, strategic vision, and deep expertise in digital commerce, including SEO, Google Ads, mobile app implementation, and digital marketing planning within the luxury retail industry.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Develop and lead the overall e-commerce strategy aligned with O-100&rsquo;s ambitious growth objectives.
 </li>
 <li>
 Oversee the day-to-day management and optimization of the e-commerce platform.
 </li>
 <li>
 Plan, execute, and optimize digital marketing campaigns, including SEO, Google Ads, and performance marketing.
 </li>
 <li>
 Implement and manage the development and rollout of a dedicated mobile application to enhance customer experience and engagement.
 </li>
 <li>
 Identify opportunities to enhance customer experience, improve conversion rates, and increase online sales.
 </li>
 <li>
 Coordinate closely with marketing, Brand Team, IT, and retail operations to ensure seamless integration across channels.
 </li>
 <li>
 Create comprehensive digital marketing plans aligned with the broader strategic vision of O-100.
 </li>
 <li>
 Analyze consumer behavior and market trends to inform strategic decisions and optimize performance.
 </li>
 <li>
 Manage e-commerce budgets, forecasting, and resource allocation.
 </li>
 <li>
 Ensure the website and app align with the brand&rsquo;s luxury positioning through premium content, design, and user experience.
 </li>
 <li>
 Oversee logistics, including fulfillment efficiency, inventory management, and last-mile delivery solutions.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 5 years of experience managing and growing an e-commerce platform, preferably within luxury retail or fragrances.
 </li>
 <li>
 Proven expertise in digital marketing, SEO, Google Ads, analytics, customer journey optimization, and platform management.
 </li>
 <li>
 Experience in successfully implementing and managing mobile applications.
 </li>
 <li>
 Entrepreneurial mindset with strategic and operational capability.
 </li>
 <li>
 Strong analytical skills and data-driven decision-making abilities.
 </li>
 <li>
 Excellent leadership, communication, and coordination skills.
 </li>
 <li>
 Fluency in English and Arabic required.
 </li>
 <li>
 Must be based in or willing to relocate to Riyadh.
 </li>
 </ul>
 
 
 
 
 
 Why Join O-100?
 
 
 <ul>
 <li>
 Take a leading role in driving a key strategic initiative within a rapidly growing luxury brand.
 </li>
 <li>
 Work in an environment that encourages innovation, strategic thinking, and entrepreneurial spirit.
 </li>
 <li>
 Be instrumental in shaping the future success and digital presence of O-100.
 </li>
 </ul>
 
 Join us and make your mark on O-100&rsquo;s exciting journey of digital and commercial transformation.
 
 
 
</div>

Ecommerce Manager

Sirion

<div>
 
 
 
 About Sirion
 
 
 
 
 Sirion is the world&rsquo;s leading
 
 AI&ndash;native Contract Lifecyle Management (CLM) platform
 
 , transforming the end-to-end contracting journey for enterprises. With Agentic AI at the core, the platform&rsquo;s extraction, conversational search, and AI-enhanced negotiation capabilities have revolutionized contracting across Fortune 500 companies like IBM, Coca Cola, Citi and GE. With more than 800 employees across the globe, Sirion comprises a team of AI engineers, legal experts and researchers who are working relentlessly to build reliable and trustworthy CLM for businesses of tomorrow. Recognized by Gartner, IDC, and Spend Matters as a consistent CLM leader, Sirion sets the innovation benchmark for the category.
 
 
 
 
 
 For more information, visit
 
 www.sirion.ai
 
 .
 
 
 
 
 
 
 
 Power the Future of AI &amp; Why This Role Matters
 
 
 
 
 Join us as a Customer Success Manager and play a critical role in enabling our enterprise customers to realize the full value of Sirion&rsquo;s AI-native Contract Lifecycle Management (CLM) platform.The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and large portfolio management. You will be responsible for driving product adoption, identifying and executing revenue growth opportunities through cross-sell and upsell, and ensuring the successful delivery and implementation of our AI-driven solutions. This role requires a balance of strategic relationship management, operational excellence, and customer advocacy &mdash; all while collaborating closely across cross-functional teams to ensure success and satisfaction for every customer.
 
 
 This role also carries strong customer-facing responsibilities, requiring proactive engagement, value delivery, and continuous partnership-building with enterprise stakeholders.
 
 
 
 
 
 
 
 How You&rsquo;ll Make an Impact
 
 :
 
 
 
 
 Act as the Strategic Partner:
 
 Serve as the primary point of contact for clients, managing relationships, ensuring adoption, and maintaining exceptional levels of customer satisfaction.
 
 
 &bull;
 
 Champion Customer Engagement:
 
 Lead customer-facing interactions including business reviews, roadmap discussions, and value realization workshops to reinforce trust and long-term partnership.
 
 
 &bull;
 
 Lead Implementation and Operations:
 
 Manage end-to-end implementation and ongoing operations for existing and new customers, ensuring alignment with business goals and seamless delivery.
 
 
 &bull;
 
 Plan and Execute with Precision:
 
 Develop project plans, define project methodologies, and ensure that project resources and governance frameworks are in place.
 
 
 &bull;
 
 Drive Product Adoption:
 
 Increase product stickiness, improve satisfaction, and cultivate Sirion advocates to ensure retention, renewal, and long-term customer success.
 
 
 &bull;
 
 Enable Business Transformation:
 
 Drive business outcomes and maturity within customer organizations through structured management, governance, ongoing education, and training initiatives.
 
 
 &bull;
 
 Build Strategic Relationships:
 
 Establish deep working relationships with client business units and key stakeholders to define requirements and align Sirion&rsquo;s AI-led solutions to their strategic objectives.
 
 
 &bull;
 
 Collaborate Across Teams:
 
 Partner with Sales, Product, Marketing, and Technical Support teams to ensure client needs are addressed and feedback informs continuous product improvement.
 
 
 &bull;
 
 Own Customer Communication:
 
 Maintain consistent, proactive, and transparent communication with customer executives, program teams, and end users to keep engagement high and aligned.
 
 
 &bull;
 
 Manage Portfolio Success:
 
 Oversee a diverse client portfolio, balancing multiple priorities and ensuring consistent engagement and excellence across all accounts.
 
 
 &bull;
 
 Lead Onboarding Excellence:
 
 Manage client onboarding processes, timelines, and deliverables, coordinating with internal teams for smooth project execution.
 
 
 &bull;
 
 Deliver with Accountability:
 
 Manage project schedules, budgets, risks, and team performance to ensure on-time, high-quality delivery and sustained customer value.
 
 
 &bull;
 
 Drive Customer Advocacy:
 
 Identify champions, capture success stories, and foster a customer community that accelerates peer learning and solution adoption.
 
 
 
 
 
 
 
 Skills &amp; Experience You Bring to the Table
 
 
 
 
 &bull;
 
 Experience:
 
 6+ years in Customer Success, Account Management, or related roles within enterprise SaaS environments.
 
 
 &bull;
 
 Portfolio Management:
 
 Proven experience managing large client portfolios and ensuring high-impact product adoption.
 
 
 &bull;
 
 Revenue Focus:
 
 Demonstrated success in identifying and executing cross-sell and upsell opportunities that drive measurable business growth.
 
 
 &bull;
 
 Project Management:
 
 Strong background in implementation, onboarding, and delivery management across complex enterprise ecosystems.
 
 
 &bull;
 
 Customer-Facing Excellence:
 
 Strong client interaction skills with the ability to lead meetings, present solutions, handle escalations, and influence executive stakeholders.
 
 
 &bull;
 
 Communication:
 
 Excellent interpersonal and communication skills with the ability to engage and influence stakeholders at all organizational levels.
 
 
 &bull;
 
 Technical Acumen:
 
 Prior experience in CLM or large-scale SaaS products preferred.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Proven ability to work with Sales, Product, Engineering, and Marketing teams to deliver cohesive customer outcomes.
 
 
 &bull;
 
 Tools Expertise:
 
 Proficiency in CRM platforms (e.g., Salesforce, Gainsight) and project management tools (e.g., Jira, Asana, Smartsheet).
 
 
 
 
 
 
 
 Commitment to Diversity and Inclusion
 
 
 
 
 We are an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, gender, religion, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other protected characteristic. We provide reasonable accommodations for disabled employees and applicants as required by law. These principles apply to all aspects of employment, including recruitment, training, promotions, compensation, benefits, transfers, and social programs.
 
 
 
</div>

Customer Success Manager

<div><div>Strategic Customer Manager</div>
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Strategic Customer Manager in Riyadh, Saudi Arabia.
Join us in connecting people and improving lives! 
In this Strategic Customer Manager position
<div><ul><li>Sales Growth &amp; Customer Acquisition</li></ul>
</div><ul><li>Win and develop medium/large-sized business customers through proactive hunting activities within the Strategic Business Customers (SBC) segment.</li>
<li>Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids.</li>
<li>Drive volume and GP growth by acquiring new and expanding existing SBC accounts, focusing on air freight and complementary ocean freight solutions.</li>
</ul>
<div><ul><li>Consultative Selling &amp; Value Creation</li></ul>
</div><ul><li>Recommend tailored solutions based on customer needs using deep industry knowledge.</li>
<li>Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.</li>
<li>Position DHL as a trusted advisor through consultative selling and value-added services.</li>
</ul>
<div><ul><li>Customer Relationship Management</li></ul>
</div><ul><li>Build rapport and trust with SBC accounts by understanding their business and market dynamics.</li>
<li>Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.</li>
<li>Introduce additional services to enhance customer value and loyalty.</li>
</ul>
<div><ul><li>Sales Planning &amp; Campaign Execution</li></ul>
</div><ul><li>Execute targeted sales campaigns aligned with market trends and DHL&rsquo;s strategic priorities.</li>
<li>Maintain a personal sales plan focused on new business acquisition and revenue growth.</li>
<li>Achieve specific volume growth targets in assigned areas of the business.</li>
</ul>
<div><ul><li>CRM &amp; Pipeline Management</li></ul>
</div><ul><li>Perform all aspects of the sales process and update all relevant activities in CRM daily.</li>
<li>Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.</li>
<li>Monitor offer validity and renew terms to maintain competitiveness.</li>
</ul>
<div><ul><li>Implementation &amp; Onboarding Support</li></ul>
</div><ul><li>Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.</li>
<li>Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.</li>
</ul>
<div><ul><li>Market Intelligence &amp; Collaboration</li></ul>
</div><ul><li>Share insights on market trends, competitor activity, and customer feedback with internal teams.</li>
<li>Use networks within Deutsche Post DHL&rsquo;s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.</li>
<li>Align sales efforts with regional and product strategies.</li>
</ul>
<div><ul><li>Compliance &amp; Sustainability Awareness</li></ul>
</div><ul><li>Support DHL&rsquo;s compliance and sustainability initiatives by integrating responsible practices into sales activities.</li>
<li>Promote DHL&rsquo;s green logistics solutions as part of the customer value proposition.</li></ul> 
Now, here is what we need from you!
<ul><li>Minimum 5 years industry experience</li>
<li>Proven success in new business acquisition</li>
<li>Experience managing medium to large, complex customer accounts</li>
<li>Undergraduate degree</li></ul> 
We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Strategic Customer Manager

Confidential

Job Overview We are seeking a creative and experienced Marketing Manager to join a leading brand in the specialty coffee sector. This is a full-time position based in Riyadh, Saudi Arabia. As a key member of the team, you will be responsible for developing and executing innovative marketing strategies that elevate our brand presence, drive customer engagement, and increase sales within the competitive F&amp;B retail market. The ideal candidate is a strategic thinker with a genuine passion for specialty coffee and a proven track record of success in a similar environment. Responsibilities * Develop and implement a comprehensive marketing strategy aligned with business objectives to enhance brand awareness and market share. * Plan, execute, and oversee all marketing campaigns across multiple channels, including digital marketing, social media, in-store promotions, and local events. * Manage the brand's digital presence, creating engaging content for social media platforms, websites, and email marketing initiatives to foster a strong online community. * Analyse market trends, customer insights, and competitor activities to identify opportunities for growth and innovation. * Manage the marketing budget effectively, ensuring all campaigns and activities deliver a strong return on investment. * Collaborate with internal teams, including operations and product development, to ensure a cohesive brand message and customer experience. * Build and maintain relationships with media, influencers, and strategic partners to increase brand visibility. * Track and report on the performance of marketing campaigns, using data to inform future strategies. Qualifications * Proven experience as a Marketing Manager, preferably within the F&amp;B, retail, or hospitality sectors. * Specific experience and a strong passion for the specialty coffee industry is highly desirable. * A bachelor's degree in Marketing, Business, or a related field. * Demonstrable experience in leading and managing digital marketing, social media, and advertising campaigns. * Excellent strategic thinking, analytical, and problem-solving skills. * Strong written and verbal communication skills in English; proficiency in Arabic is a significant advantage. * Creative mindset with an exceptional eye for detail and brand aesthetics. * Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously. Benefits * A competitive salary and benefits package. * The opportunity to make a significant impact on a growing and respected brand. * A dynamic, creative, and collaborative work environment. * Opportunities for professional development and career progression.

Marketing Manager (F&B Retail, Specialty Coffee)

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Role Overview
The Solution Sales Executive (SSE) is a strategic sales role that combines deep SAP expertise, business acumen, and end-to-end domain knowledge of the SAP Customer Experience Lines of Business (CX LoB) cloud to drive revenue, customer success, accelerate adoption of innovation (especially AI), and position the organisation as a market leader. The SSE shapes transformative solutions and delivers measurable value to customers through thought leadership, innovation, and strategic execution&mdash;supporting both specific CX LoB and the overall &ldquo;SAP Business Suite&rdquo; strategy. 
Key Responsibilities
Account Ownership &amp; Strategy: Serve as the CX LoB owner for assigned accounts, developing and executing strategic account plans that align with customer goals, business objectives and the broader account plans of the account team.
Drive the End-to-End Customer Value Journey with Domain Expertise: Provide domain expertise and thought leadership in the solution area to understand and address high-priority business challenges. Lead end-to-end process mapping and the customer value journey, owning the transformation roadmap for the LoB.
Pipeline &amp; Opportunity Management: Identify and develop new business opportunities within existing accounts, driving pipeline growth and meeting revenue targets.
Product Success &amp; Innovation: Engage early with customers when new products are launched. Lead AI and innovation initiatives (e.g., scalable PoCs, partner co-investments).
Enablement, Demos &amp; Prototypes: Support solution advisors to ensure demo system readiness and manage enablement programmes. Collaborate with Demo &amp; Learning teams to provide updated assets and trial environments for scalable enablement programmes, as well as customised demos, POCs and prototypes with customer-specific data.
Value Proposition &amp; Executive Engagement: Collaborate with value advisors to craft compelling narratives that articulate ROI, value leakage, and competitive advantages. Conduct strategic discovery and workshops, and deliver persuasive pitches that present solutions to distinct customer business and buying-centre challenges to accelerate executive buy-in and drive demand independently of RFPs.
Commercial Negotiations: Navigate complex pricing and contractual discussions, balancing client expectations with organisational profitability and cloud revenue growth.
Adoption &amp; Consumption: Support Customer Success Management (CSM) communities, secure references, and manage escalations. Collaborate with CS and CS&amp;D adoption teams to ensure successful delivery of solutions and services, monitor outcomes, and drive continuous improvement to maximise customer value.
Customer Success &amp; Field Impact: Own CX LoB deal cycles, work hand in hand with the Customer Success Manager (CSM) team, and organise enablement and executive engagement. Elevate customer discussions to prioritise investment and drive measurable outcomes.
Relationship Building &amp; Governance: Drive C-suite engagement and Buying Centre alignment by fostering long-term, high-value relationships and converting executives into advocates and brand ambassadors. Conduct Quarterly Business Reviews (QBRs) with customers and internal stakeholders, focusing on solution adoption, innovation, risks and opportunities.
Ecosystem &amp; Partner Engagement: Own relationships with strategic consulting partners (e.g., Accenture, Deloitte, PwC, EY) and with VARs to co-innovate, develop joint go-to-market strategies, and shape disruptive solutions. Maintain direct, high-quality relationships with partner account leads.
Collaboration &amp; Orchestration: Align closely with Sales, CSM, and Marketing to ensure SSE impact is fully integrated into the go-to-market engine through a tailored GTM approach. Drive joint accountability and coordination across internal stakeholders to maximise market impact.
Competitive &amp; Industry Expertise: Maintain deep technical and functional expertise across SAP solutions. Stay at the forefront of emerging technologies and competitive trends to craft differentiated solutions that win in the market. 
Qualifications &amp; Competencies<ul><li>
Bachelor&rsquo;s degree in Business, Marketing, Information Technology, or related field.</li><li>
Management consulting profile with 10-15 years' industry or practitioner experience; executive relationship-building skills with proven C-suite influence.
</li><li>B2B enterprise experience with multi-stakeholder SaaS cycles, plus top-tier consulting and deep industry expertise.</li></ul><ul><li>
Proven experience in account management, solution sales, or customer success roles.</li><li>
Strong understanding of solution sales, customer value realisation, and account planning methodologies; track record in expansion selling (account growth).</li><li>
Deep SAP and domain expertise, with a strong understanding of AI and innovation trends.</li><li>
Maps value levers and tell a quantified ROI story and create a compelling business case</li></ul><ul><li>
Strategic thinking, business acumen, relationship building and client advocacy skills.</li><li>
Excellent communication, negotiation, and stakeholder management abilities.</li><li>
Ability to work collaboratively in a matrixed environment and influence without direct authority.</li><li>
Analytical mindset with a focus on problem-solving and continuous improvement.</li></ul> 
Why This Role Matters
The SSE is pivotal in shaping SAP&rsquo;s market leadership in the Business Suite by delivering transformative solutions, driving innovation (particularly in AI), and orchestrating value throughout the customer lifecycle. This role sits at the intersection of strategy, technology, and relationship management, ensuring customers realise the full value of their SAP investments and positioning the organisation for sustained growth.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 445753 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

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