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banquet supervisor (female)

supervisor

Hilton

<div>IT Supervisor
An IT Supervisor will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. 
What will I be doing? 
As an IT Supervisor, you will support the IT Department in its efforts to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Supervisor will perform the following tasks to the highest standards:<ul><li>
Provide day-to-day support for all internal hotel IT systems and users, minimizing any system outages</li><li>
Record all issues that arise and advise the IT Manager of any issues that need further attention</li><li>
Recommend system improvements to the IT Manager</li><li>
Communicate with the hotel Business Center Team to respond to any Guest-related IT requirements</li></ul>
What are we looking for? 
IT Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous IT experience, preferably in the hotel, leisure, and/or service sector</li><li>
Experience of all Microsoft systems</li><li>
Experience of hotel applications, such as Fidelio and Micros, preferred</li><li>
Excellent organizational and interpersonal skills</li><li>
Current technical skills and knowledge of technology</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

IT Supervisor

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Supervisor - FMCG | MAF Retail | Supermarket (Express) Bahrain
 
 
 
 Role Summary
 
 
 
 The Supervisor - FMCG is responsible for assisting the Section Manager in the day-to-day activities of the store. The role holder is also responsible for being the communication link between the management and the stores staff.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Implement the correct application of merchandise plan/layouts
 </li>
 <li>
 Implement the commercial policy agreed for the store pricing and Prepare reports on stock
 </li>
 <li>
 Oversee the products assortment in the section
 </li>
 <li>
 Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable
 </li>
 <li>
 Maintain the goods in the designated areas and keep them in good condition
 </li>
 <li>
 Assist the team in delivering, enhancing and answering to all customer needs when required and promote sales
 </li>
 <li>
 Follow the set guidelines while supervising the display of new products
 </li>
 <li>
 Maintain the necessary signage and ensure sufficient display of goods, accurate labelling of items and pricing
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Management or related field
 </li>
 <li>
 A minimum of 3 years in a similar function in retail industry
 </li>
 <li>
 Experience in FMCG or Heavy Household is a must
 </li>
 <li>
 Inventory and merchandise integrity and availability
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Supervisor - FMCG

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To guide, supervise and monitor a team of Call Center agents in terms of operations and sales, providing accurate information in response to enquiries about products and services, making bookings, identifying and resolving problems and customer complaints, preparing and executing action plans; to drive the teams to achieve objectives by maximizing sales and enhancing customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Defines/sets and drives the sales targets of the assigned team to achieve business goals and maximize profit by developing efficiency and providing guidance on best practices.
 </li>
 <li>
 Co-plans work schedules and duty roster for assigned Inbound team (rotational) to meet anticipated business requirements and objectives, monitors adherence, attendance, leave and overtime records.
 </li>
 <li>
 Supervises a team of Call Center agents; monitors the day-to-day performance of the assigned team to ensure smooth operations; manages/handles traffic in customers&rsquo; inquiries and complaints raised from different channels such as telephone calls.
 </li>
 <li>
 Ensures accurate information on products and services are communicated through the team; monitors performance in terms of sales and achieving revenue.
 </li>
 <li>
 Assists the Supervisor- Inbound/Manager in the daily operations by providing on &ldquo;Floor&rdquo; guidance, support, and monitoring to Call Center agents.
 </li>
 <li>
 Creates a challenging and motivational environment to reduce pressure and drive the assigned team achieve their individual/group targets. Monitors communication such as random calls, minimize errors and track operative performance thereby increasing sales.
 </li>
 <li>
 Manages individual&rsquo;s/team&rsquo;s performance assessment reports on weekly basis to highlight pitfalls, identify gaps and recommend best approaches and methodologies to be adopted to bridge those gaps
 
 
 </li>
 </ul>
 Partners with Supervisors/Manager to develop individual/group development plans to enhance the performance of the team, including: coaching, mentoring, counselling, training courses, etc. Conducts induction sessions, product knowledge and system trainings, as well as assessments for new joiners.
 
 
 <ul>
 <li>
 Identifies trends in customer service; analyzes pitfalls and complaints; recommends improvements to enhance customers&rsquo; experience and implement best practices in services and operating procedures thus contributing to achieving/maintaining high quality in performance in workflow to increase sales.
 </li>
 <li>
 Ensures all Contact Center technical facilities, systems, tools and equipment (computers, telephones, headsets, etc.) are properly installed, and maintained in coordination with suppliers and IT division.
 </li>
 <li>
 Develops preventive maintenance programs and immediate technical support to all work stations when not fully operational.
 </li>
 <li>
 Performs any additional responsibilities as advised by the Line Manager/Supervisor.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management or equivalent.
 </li>
 <li>
 Capable of using technology systems and tools; proficient in Microsoft Office.
 </li>
 <li>
 Fluent in English &amp; Arabic Languages
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 4+ years of related working experience in a similar role, preferably in aviation; experience with low cost airline is a plus.
 </li>
 <li>
 Knowledge in Call/Contact Center technological systems and tools.
 </li>
 <li>
 Proven skills in analyzing data, identifying pitfalls and recommending effective solutions.
 </li>
 <li>
 Capable of identifying problems and immediately reacting to situations of the different nature such as angry customers, complaints and special requests.
 </li>
 <li>
 Capable of understanding customers&rsquo; problems and direct them in the right channel.
 </li>
 <li>
 Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
 </li>
 <li>
 Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company&rsquo;s objectives.
 </li>
 <li>
 Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
 </li>
 <li>
 Ability to work for long working hours and under pressure.
 </li>
 <li>
 Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
 </li>
 </ul>
</div>

Duty Supervisor

Delivery Point Logistic Services

Oversee and optimize fulfillment operations across, supermarket retail branches, ensuring smooth and accurate order processing.Lead and support store supervisors and shoppers to maintain efficient workflows and policy adherence.Supervise order processing and resolve customer issues related to picking errors.Monitor operations to ensure efficient order fulfillment, minimize errors, and maintain high customer service standards.Bring 3&ndash;4 years of fulfillment management experience with strong communication, analytical, and problem-solving skills, delivering results in a fast-paced retail environmentSalary - 240 BDMust hold FLEXI VisaJob Type: Full-timePay: BD240.000 per month

Supervisor

Ramada by Wyndham Bahrain Adliya

Housekeeping Supervisor Job DescriptionYou will be responsible for supervising and coordinating the work of housekeeping staff, ensuring that all guest rooms, public spaces, and back-of-house areas are clean and well-maintained.Your key duties will include managing daily housekeeping schedules, assigning tasks to housekeeping staff, and ensuring that each employee has the necessary training to perform their duties effectively. You will also be responsible for conducting regular inspections of guest rooms and public areas to ensure that they meet the highest standards of cleanliness and hygiene.You will also be required to perform a range of housekeeping tasks, such as cleaning guest rooms, public areas, and back-of-house spaces. You will be expected to have a thorough knowledge of cleaning products and techniques, and to be able to use cleaning equipment safely and effectively.DUTIES AND RESPONSIBILITIES:<ul><li>Responsible for the smooth operation of the floor assigned.</li><li>Responsible for the performance of the housekeeping team.</li><li>Supervise Room Attendants</li><li>Organises and facilitates the room-making process.</li><li>Daily allocation of rooms and deep cleaning tasks to team members.</li><li>Responsible for the cleanliness of guest rooms, corridors, and heart of the house area of the floor.</li><li>Checks the occupied and departure rooms, giving special attention to guest needs.</li><li>Ensures that the entire operation is performed as per the laid down standards.</li><li>Manage guest requests, including VIP amenities, and communicating them to the relevant team members</li><li>Routine inspection of guest bedrooms to ensure they meet standards.</li><li>Aware of all room categories and amenities.</li><li>Achieve positive outcomes from guest queries in a timely and efficient manner</li><li>Carry out lost and found procedures.</li><li>Report maintenance issues to the Maintenance/Engineering Department.</li><li>Represent the needs of the team to others in the hotel.</li><li>Comply with hotel security, fire regulations, and all health and safety legislation.</li><li>Assist other departments wherever necessary and maintain good working relationships.</li></ul>All applicants should have at least 2 years of hotel experience in the same position.All applicants must be locally available in Bahrain. This is for LOCAL HIRE ONLY.Job Type: Full-time

Housekeeping Supervisor

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 The
 
 Laundry Supervisor
 
 will oversee the daily operations of laundry department. He/She will ensure that all linens, uniforms, and guest laundry are cleaned, maintained, and delivered efficiently while upholding the highest standards of hygiene and quality.
 
 
 <ul>
 <li>
 To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
 </li>
 <li>
 To ensure a correct and economical use of all the chemicals and that the formulas are respected.
 </li>
 <li>
 To ensure a proper storage of the chemicals, respecting the environmental procedures.
 </li>
 <li>
 To maintain the linen and laundry par stocks.
 </li>
 <li>
 To ensure laundry staff has a full knowledge of all the textiles and their proper care.
 </li>
 <li>
 To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.
 </li>
 <li>
 To maintain constant linen flow to the floors and the outlets.
 </li>
 <li>
 To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
 </li>
 <li>
 To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
 </li>
 <li>
 To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
 </li>
 <li>
 To ensure uncompromising levels of cleanliness and maintenance through each employee&rsquo;s responsibility.
 </li>
 <li>
 To continuously study and evaluate the operations and procedures to increase revenue and productivity.
 </li>
 <li>
 To ensure proper handling of lost and found items.
 </li>
 <li>
 To participate in monthly inventories.
 </li>
 <li>
 To follow up daily check lists.
 </li>
 <li>
 To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
 </li>
 <li>
 To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
 </li>
 <li>
 To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
 </li>
 <li>
 To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
 </li>
 <li>
 To ensure trainings and regular &ldquo;refresher&rdquo; courses are conducted and attended as scheduled.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Preferred: Certifications in laundry operations, housekeeping management, or workplace safety.
 </li>
 <li>
 Prior experience in a supervisory role within hotel or commercial laundry settings
 </li>
 <li>
 Knowledge of laundry processes, including sorting, washing, drying, and quality control.
 </li>
 <li>
 Familiarity with commercial laundry machines and maintenance procedures.
 </li>
 <li>
 Understanding of cleaning chemicals and proper handling for safety compliance.
 </li>
 <li>
 Ability to supervise, train, and motivate laundry staff for efficient workflow
 </li>
 <li>
 Strong problem-solving and communication skills to manage operations smoothly
 </li>
 <li>
 Ensuring linens, uniforms, and guest laundry meet cleanliness and presentation standards
 </li>
 <li>
 Enforcing health and safety regulations to maintain a safe and organized work environment.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Laundry Supervisor

<div>Front Office Supervisor
A Front Office Supervisor supervises Reception operations and sets departmental goals and targets so to ensure a continuously improving customer service experience to Guests. 
 
What will I be doing?
As Front Office Supervisor, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Front Office Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise accurate and efficient Reception operations including check in/out procedures</li>
<li>Support Team Members in handling Guest requests and enquires to ensure a positive outcome</li>
<li>Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments</li>
<li>Ensure a consistent, high level of customer service</li>
<li>Brief your team on any events or VIP guests in the hotel that day</li>
<li>Drive sales revenues and promote hotel services and facilities for up-selling opportunities</li>
<li>Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures</li>
<li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li>
<li>Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards</li>
<li>Act in accordance with the front of house equipment and the property management systems</li>
<li>Conduct training programs on an ongoing basis</li>
<li>Carry out shift handovers and brief team members as required</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary, and maintain good working relationships with hotel Team Members</li>
</ul>What are we looking for?
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Experience supervising people and leading teams</li>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Committed to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own or as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a hotel environment</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

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