customer support representative Jobs in Lahore

customer support representative

it assistant

network engineer

it support

it support specialist

system support specialist

Telelinkz

Job SummaryWe are seeking a skilled and proactive IT Support Specialist to provide technical assistance and support to our employees. The ideal candidate will be responsible for maintaining computer systems, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization.Key Responsibilities<ul><li>Provide technical support for hardware, software, printers, and network-related issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Set up new users&rsquo; accounts and profiles and manage access rights</li><li>Maintain and monitor computer networks and systems</li><li>Perform routine maintenance and updates of systems and software</li><li>Ensure data backup and system security procedures are followed</li><li>Maintain IT inventory (laptops, desktops, headsets, routers, etc.)</li><li>Coordinate with vendors for hardware/software procurement and repairs</li><li>Document issues and maintain records of technical support activities</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field (preferred)</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows operating systems and MS Office</li><li>Basic understanding of networking concepts (LAN/WAN, routers, switches)</li><li>Familiarity with troubleshooting hardware and software issues</li><li>Good understanding of cybersecurity practices</li><li>Strong problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support Specialist

Premier NX

<div>
 Position Summary:
 
 
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
 </li>
 <li>
 Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
 </li>
 <li>
 Troubleshoot VPN access, and remote desktop issues.
 </li>
 <li>
 Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
 </li>
 <li>
 Assist in maintaining and monitoring cloud environments such as AWS or Azure.
 </li>
 <li>
 Ensure system security through access controls, backups, and regular software updates.
 </li>
 <li>
 Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
 </li>
 <li>
 Document technical issues, resolutions, and standard operating procedures.
 </li>
 <li>
 Bachelors degree in computer science.
 </li>
 <li>
 2+ years of experience in IT support, helpdesk, or technical support role.
 </li>
 <li>
 Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
 </li>
 <li>
 Knowledge of cloud services such as AWS or Azure and VPN configuration.
 </li>
 <li>
 Understanding of network protocols, routers, switches, and firewalls (basic level).
 </li>
 <li>
 Strong problem-solving and communication skills.
 </li>
 <li>
 Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
 </li>
 <li>
 Any relevant Vendor Certification will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Certifications:
 
 
 Relevant Certifications like below will be a plus:
 
 
 <ul>
 <li>
 Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
 </li>
 <li>
 Microsoft Certified: Azure Administrator Associate (AZ-104)
 
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Good English communication skills.
 </li>
 <li>
 Ability to work as a team player.
 </li>
 <li>
 Continuous learner with a growth mindset.
 
 
 
 </li>
 </ul>
 Location &amp; Reporting:
 
 
 Location: NASTP, Cantt Lahore.
 
 
 Reports To: IT Manager
 
 
 What we offer:
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Learning &amp; development programs
 </li>
 <li>
 On-the-job training
 </li>
 <li>
 Medical Coverage (IPD)
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Old Age Benefits (EOBI)
 </li>
 <li>
 Employee engagement &amp; wellness initiatives
 
 </li>
 </ul>
</div>

Mindbridge

<div>
 
 Mindbridge is the fast-growing, English-language Business Process Outsourcing (BPO) company, primarily based in Pakistan, serving global clients in tech, telecom, finance, retail, and transportation by managing their customer care, back-office, and sales operations. We pride ourselves on cost-effectiveness, high-quality service, innovative tech use (like AI), and being an industry leader in Pakistan, handling millions of customer interactions and aiming for seamless global connectivity.
 
 
 Visit https://mindbridge.net/about to learn more.
 
 
 
 
 
 
 🛠️ Role Overview
 
 
 
 The Level 1 System Support Engineer will be the first point of contact for technical issues. This role is responsible for troubleshooting and resolving basic IT problems, ensuring smooth day-to-day technical operations, and escalating issues where necessary.
 
 
 
 
 
 
 📌 Key Responsibilities
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Provide
 
 first-level support
 
 for hardware, software, and network-related issues.
 </li>
 <li>
 Troubleshoot and resolve problems related to:
 </li>
 <li>
 Windows OS
 </li>
 <li>
 Email and collaboration tools
 </li>
 <li>
 Printers, scanners, and peripherals
 </li>
 <li>
 User applications and system access
 </li>
 <li>
 Handle support requests through
 
 calls, emails, walk-ins, and ticketing systems
 
 .
 </li>
 </ul>
 
 
 System &amp; User Support
 
 
 <ul>
 <li>
 Install, configure, and maintain
 
 desktop systems, laptops, and basic network devices
 
 .
 </li>
 <li>
 Account creation and access provisioning
 </li>
 <li>
 Device setup and configurations
 </li>
 </ul>
 
 
 Network &amp; Connectivity
 
 
 <ul>
 <li>
 Troubleshoot
 
 LAN/Wi-Fi, IP configuration, VPN connectivity
 
 , and basic network issues.
 </li>
 <li>
 Report and escalate recurring issues to Level 2/3 teams.
 </li>
 </ul>
 
 
 Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain logs of incidents, resolutions, and IT assets.
 </li>
 <li>
 Ensure accurate documentation of IT processes, SOPs, and troubleshooting steps.
 </li>
 </ul>
 
 
 Customer Service
 
 
 <ul>
 <li>
 Maintain a
 
 professional, courteous, and responsive
 
 communication standard with users.
 </li>
 <li>
 Ensure high-quality support and follow-up until issue resolution.
 </li>
 </ul>
 
 
 Compliance &amp; Policy Adherence
 
 
 <ul>
 <li>
 Follow company
 
 IT security guidelines, SOPs, and incident escalation processes
 
 .
 </li>
 <li>
 Assist in implementing system updates, security patches, and basic compliance checks.
 </li>
 </ul>
 
 
 
 
 
 🎯 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Diploma/Bachelor&rsquo;s degree in
 
 IT, Computer Science, or related field
 
 .
 </li>
 <li>
 1&ndash;2 years of experience in IT support or helpdesk roles (fresh graduates are encouraged).
 </li>
 <li>
 Basic understanding of:
 </li>
 <li>
 Windows operating systems
 </li>
 <li>
 Computer hardware
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP)
 </li>
 <li>
 Ticketing systems
 </li>
 <li>
 Strong problem-solving, communication, and customer service skills.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks.
 </li>
 </ul>
 
 
 
 
 
 ⭐ Preferred Skills (Optional)
 
 
 <ul>
 <li>
 Experience with
 
 Active Directory, O365, VPN tools, and antivirus systems
 
 .
 </li>
 <li>
 Familiarity with remote support tools.
 </li>
 </ul>
 
 
 
 
 
 💼 What We Offer
 
 
 <ul>
 <li>
 A supportive and learning-friendly work environment
 </li>
 <li>
 Opportunities for technical growth and career advancement
 </li>
 <li>
 Competitive salary package
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
</div>

Level 1 System Support Engineer

Limton Group of Companies

Limton Group of Companies currently looking to recruit an experienced System Support Engineer to join our team.Preferred Qualification:<ul><li>DAE Diploma holder in Electronics or related disciplines, or candidates with relevant repairing courses.</li></ul>Required Competencies:<ul><li>Good understanding of electronics fault troubleshooting, parts replacement, and repair (including soldering and touch replacement).</li><li>Basic understanding of computer hardware, networking, and system configuration.</li><li>Familiarity with Windows-based environments and basic software installation/troubleshooting.</li><li>Knowledge of LAN/WAN concepts, IP addressing, and network diagnostics.</li><li>Strong analytical, coordination, and documentation skills.</li><li>Effective communication and teamwork capabilities.</li></ul>Primary Areas of Engagement:<ul><li>Device installation, configuration, and hardware setup.</li><li>Field visits to customer sites for device health checks, installation, and service support.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

System Support Engineer

Physicians Revenue Group

<ul><li>Administer and support Vonage Business Cloud &amp; Dialpad</li><li>Configure VoIP phones, extensions, IVRs, call queues, and DIDs</li><li>Troubleshoot call quality and network issues (SIP, RTP, QoS)</li><li>Provide end-user and remote support</li><li>Manage users, licenses, and system documentation</li><li>Create reports and dashboards using advanced Excel</li><li>Handle tickets via Jira / Mojo Helpdesk / ServiceNow</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>3years: 2 years (Preferred)</li></ul>License/Certification:<ul><li>Vonage/Dialpad, CCNA, (Preferred)</li></ul>Work Location: In person

System Support Engineer (VoIP & IT Support)

Bakar Electronics

IT Executive &ndash; IT Operations SpecialistLocationBahria Town, Lahore (On-site) - nearest resident preferenceEmployment TypeFull-TimeCompany OverviewBIN BAKAR Electronics is a leading retail electronics company with multiple branches in Lahore. We are committed to operational excellence, customer satisfaction, and the use of modern technology to support our growing business operations.Job SummaryBIN BAKAR Electronics is hiring an IT Executive (IT Operations Specialist) to manage and support daily IT operations across head office and branches. The role involves system administration, network management, technical support, surveillance systems, and overall IT infrastructure maintenance to ensure smooth business operations.Key Responsibilities<ul><li>Manage and maintain CCTV / Camera Surveillance Systems across all locations</li><li>Handle Network Administration, including LAN/WAN, routers, switches, and internet connectivity</li><li>Perform System Administration tasks (installation, configuration, and maintenance of hardware &amp; software)</li><li>Oversee Website Management, including basic updates and coordination with developers if required</li><li>Provide Technical Support &amp; Troubleshooting for staff, systems, and devices</li><li>Ensure smooth IT Operations at head office and branches</li><li>Manage and support Attendance &amp; Biometric Systems</li><li>Monitor system performance and ensure data security and backups</li><li>Coordinate with vendors and service providers when required</li><li>Maintain IT documentation and inventory records</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Minimum relevant experience in IT Support and Network Administration</li><li>Hands-on experience in IT Operations &amp; Technical Support</li><li>Strong knowledge of Networking, Troubleshooting, and System Administration</li><li>Relevant IT certifications will be considered an added advantage</li><li>Strong problem-solving and analytical skills</li><li>Ability to multitask and manage multiple IT issues simultaneously</li><li>Ability to work independently as well as in a team environment</li><li>Excellent communication and interpersonal skills</li><li>High level of attention to detail and responsibility</li></ul>Salary &amp; Benefits<ul><li>Market-competitive salary (based on experience and skills)</li></ul>Other Perks &amp; Benefits<ul><li>Annual Increment</li><li>Performance-Based Bonuses</li><li>Mobile Allowance</li><li>Ration Allowance</li><li>Medical Facility</li><li>Leave Encashment</li><li>Interest-Free Loans</li><li>Eid Bonus</li><li>Refreshments</li><li>Monthly &amp; Annual Company Events</li><li>Company Trips</li></ul>How to ApplyInterested candidates who meet the above requirements may share their CV at:hr@bakar.pk WhatsApp: +92 308 4444139Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

IT Support

Zuria Dor

<div>
 We are looking for a reliable
 
 IT Specialist
 
 (
 
 Part-Time
 
 ) to manage and support daily technical operations across our offices, production floor, and retail/showroom systems. The role ensures uninterrupted system performance, data security, and smooth coordination between departments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Install, configure and maintain computers, printers, scanners and network devices
 </li>
 <li>
 Provide technical support to staff for hardware, software and connectivity issues
 </li>
 <li>
 Manage email accounts, user access permissions and system logins
 </li>
 <li>
 Maintain LAN/Wi-Fi network stability and troubleshoot internet connectivity issues
 </li>
 <li>
 Install and update software, antivirus and operating systems
 </li>
 <li>
 Monitor system backups and ensure data protection &amp; recovery readiness
 </li>
 <li>
 Support POS, CCTV, biometric attendance and cloud-based tools
 </li>
 <li>
 Coordinate with external vendors for repairs and IT procurement
 </li>
 <li>
 Maintain IT inventory and asset records
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Diploma / Bachelor&rsquo;s in IT, Computer Science or related field
 </li>
 <li>
 1&ndash;3 years of hands-on IT support experience (retail or manufacturing preferred)
 </li>
 <li>
 Strong knowledge of Windows OS, networking, routers &amp; printers
 </li>
 <li>
 Familiarity with POS systems, CCTV &amp; biometric devices is a plus
 </li>
 <li>
 Basic understanding of Google Workspace / Microsoft 365
 </li>
 <li>
 Problem-solving attitude and quick response capability
 </li>
 <li>
 Ability to work independently and manage multiple issues
 
 
 </li>
 </ul>
 
 Technical Skills (Preferred)
 
 
 
 <ul>
 <li>
 Network troubleshooting (LAN/WAN)
 </li>
 <li>
 System backup &amp; recovery
 </li>
 <li>
 Hardware maintenance &amp; installation
 </li>
 <li>
 Basic cybersecurity practices
 </li>
 <li>
 Software installation &amp; update
 </li>
 </ul>
</div>

IT Specialist (Part-Time)

Explore 1321+ System support specialist in Lahore this March. Find roles across top companies and apply now to boost your career.

1321 system support specialist jobs In Lahore

IT Support Specialist

IT Support Specialist

Level 1 System Support Engineer

System Support Engineer

System Support Engineer (VoIP & IT Support)

IT Support

IT Specialist (Part-Time)