customer success specialist Jobs in Lahore

customer success specialist

customer support specialist Jobs in Lahore

customer support specialist

software support consultant Jobs in Lahore

software support consultant

helpdesk support specialist/junior systems administrator Jobs in Lahore

helpdesk support specialist/junior systems administrator

it support officer

system support specialist

Billing Freedom

We are seeking a motivated IT Support Specialist responsible for providing technical assistance and support related to computer systems, hardware, and software. The specialist responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions in a timely manner.Key Responsibilities:<ul><li>Provide technical support for internal users via phone, email, or in person.</li><li>Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain software applications and operating systems.</li><li>Set up new user accounts, profiles, and permissions across various systems.</li><li>Maintain and monitor IT systems including servers, networks, and security tools.</li><li>Document support issues and resolutions in ticketing systems.</li><li>Assist with IT asset inventory and hardware lifecycle management.</li><li>Participate in IT projects and initiatives including upgrades and migrations.</li><li>Escalate unresolved issues to higher-level IT staff or external vendors as needed.</li><li>Provide training and guidance to users on system functionality and best practices.</li></ul>Education &amp; Experience:<ul><li>Associate or Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li>1-3 years of experience in a technical support or help desk role preferred.</li></ul>Technical Skills:<ul><li>Proficient in Microsoft Windows and Office 365 environments.</li><li>Familiar with networking fundamentals (TCP/IP, DNS, DHCP).</li><li>Experience with ticketing systems (e.g., ServiceNow, Zendesk).</li><li>Basic knowledge of Active Directory, remote desktop tools, and antivirus/security software.</li></ul>Soft Skills:<ul><li>Strong problem-solving and analytical abilities.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage multiple priorities and work under pressure.</li><li>Team player with a proactive and positive attitude.</li></ul>Job Type: Full-timePay: Rs50,000.00 per monthExperience:<ul><li>IT Support Specialist: 1 year (Required)</li></ul>Work Location: In person

IT Support Specialist

Physicians Revenue Group

Job Summary The System Support Engineer (SSE) is the frontline IT responder responsible for resolving end-user issues, handling support tickets, and ensuring smooth daily IT operations. This role provides L1 technical support and escalates complex issues to L2/L3 teams under the guidance of the Assistant Manager IT Operations. The SSE ensures timely ticket closure within SLA, maintains user systems, and adheres to IT policies and procedures.Job Location: Onsite presence in Lahore is required, with occasional remote support as needed. Night shift (7:00 p.m. &ndash; 4:00 a.m.) Key Responsibilities System Support &ndash; L1 Responsibilities<ul><li>Provide exceptional L1 technical support to internal users for hardware, software, network, and application issues.</li><li>Troubleshoot end-user problems following A+ and ITSM best practices.</li><li>Install, configure, and maintain laptops, desktops, and peripherals.</li><li>Perform routine maintenance and basic health checks on user PCs.</li><li>Support and troubleshoot remote desktop tools used by staff.</li></ul>User &amp; System Administration<ul><li>Assist with password resets, permission updates, and user access requests according to IT policies.</li></ul>Ticketing, SLA &amp; Reporting<ul><li>Log, track and resolve tickets in the IT Helpdesk system within defined SLA timelines.</li><li>Escalate unresolved or complex issues to L2/L3 teams with proper documentation.</li><li>Ensure accurate ticket notes, troubleshooting steps and resolution details.</li></ul>Communication &amp; Coordination<ul><li>Communicate effectively with users, explaining issues and solutions in simple language.</li><li>Maintain professional behavior when dealing with urgent or critical issues.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>1+ year of experience in IT support, helpdesk, or technical troubleshooting.</li><li>Strong understanding of IT infrastructure basics (OS, networks, hardware).</li><li>Experience using IT Helpdesk systems and understanding of SLAs.</li><li>Working knowledge of remote support tools, Windows OS, and MS Office troubleshooting.</li><li>Ability to diagnose hardware/software problems efficiently.</li><li>Strong communication, customer service, and problem-solving abilities.</li><li>Ability to work under pressure and during critical incident situations.</li><li>Good documentation and reporting skills.</li></ul>Preferred Qualifications<ul><li>A+ certification (or equivalent practical experience).</li><li>Familiarity with AD, basic networking, VPN, and service desk environments.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer

Tkxel

<div>
 
 
 Job Summary
 
 
 
 
 The System Support Engineer is responsible for maintaining the stability, integrity, and operational efficiency of the organization&rsquo;s systems, network and application infrastructure. This role involves advanced troubleshooting, proactive system monitoring, configuration management, and providing Tier 2/3 technical support to end-users and internal teams.
 
 
 
 
 Key Responsibilities and Duties
 
 
 
 <ul>
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 Administer and maintain Windows and/or Linux server environments (physical and virtualized, e.g., VMware, Hyper-V).
 
 </li>
 <li>
 Manage user accounts, permissions, and security policies within Active Directory (AD) and/or equivalent directory services.
 
 </li>
 </ul>
 <ul>
 <li>
 Assist in the configuration and management of network hardware, including routers, switches, and firewalls.
 
 </li>
 </ul>
 <ul>
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 Diagnose and resolve performance issues related to core business applications.
 
 </li>
 <li>
 Document all technical processes, troubleshooting steps, and knowledge base articles for internal IT staff and end-users.
 
 </li>
 </ul>
 <ul>
 <li>
 Participate in the planning, testing, and implementation of new technology projects and infrastructure upgrades.
 
 </li>
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 Evaluate and recommend new hardware and software solutions to improve efficiency and system resilience.
 
 </li>
 <li>
 Manage cloud services (AWS, Azure, or Google Cloud) if applicable, focusing on access control and resource provisioning.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology.
 
 </li>
 <li>
 Relevant industry certifications are highly desirable (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, CCNA, VCP, ITIL).
 
 </li>
 </ul>
 <ul>
 <li>
 1-3 years of experience in system administration or network administration, or technical support roles.
 
 </li>
 </ul>
</div>

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

System Support Engineer Level 1

Safoora Publication

Job Description: We are looking for a dedicated and skilled Hardware Support Officer to join our IT department at Unique Group of Institutions located in Lahore. This role will primarily focus on providing technical support for IT equipment and CCTV systems, ensuring all hardware functions are running smoothly and efficiently.Key Responsibilities:<ul><li>Provide support and troubleshooting for IT hardware equipment.</li><li>Ensure proper installation, maintenance, and repair of computer systems, peripherals, and other hardware.</li><li>Monitor and maintain CCTV systems to ensure continuous surveillance and functionality.</li><li>Respond to and resolve hardware-related issues in a timely manner.</li><li>Maintain inventory of hardware assets and ensure proper documentation.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor's Degree in Computer Science, IT, or a related field from a reputable university.</li><li>Minimum of 2 years of experience in hardware support or related roles.</li><li>Hands-on experience with IT equipment and CCTV systems.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul>If you are passionate about hardware support and enjoy working with a variety of IT systems, we encourage you to apply!Job Type: Full-timeWork Location: In person

Hardware Support Officer

Prima Systems

Title: Patient Support SpecialistLocation: Lahore &amp; Rawalpindi (100% Onsite Role)Shift Options (Night Shifts with Saturday on):6:00 PM &ndash; 3:00 AM7:00 PM &ndash; 4:00 AM8:00 PM &ndash; 5:00 AM9:00 PM &ndash; 6:00 AM(Any shift may be assigned)Job descriptionWe are seeking a dedicated and detail-oriented individual to join our team as a Patient Support Specialist. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.Responsibilities:<ul><li>Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.</li><li>Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.</li><li>Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Health Records (EHR) system.</li><li>Verify patient insurance information and eligibility, as needed.</li><li>Educate patients on appointment procedures, required documentation, and any pre-appointment instructions.</li><li>Ensure compliance with patient confidentiality and data protection regulations.</li></ul>Requirements:<ul><li>Previous experience in US-based customer support, patient support, or a related role.</li><li>Proficiency in using Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.</li><li>Strong english communication skills, both verbal and written, with the ability to effectively interact with patients and healthcare professionals.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs130,000.00 per monthWork Location: In person

Patient Support Specialist

GenXe Tech

We are hiring a Product Specialist to deliver demos, onboard customers, and support users for our advanced automotive SaaS platform.Our platform is designed for car dealerships across the UAE and GCC, helping them manage inventory, CRM, sales, purchases, accounts, VAT, and daily showroom operations, all in one cloud-based system.In this role, you will deliver high-quality online demos, understand customer requirements, and ensure successful onboarding and adoption of the platform.Key Responsibilities<ul><li>Conduct clear, engaging online demos (Zoom / Google Meet) for car dealerships.</li><li>Lead Conversion &amp; Sales: Convert demo leads into paying customers through consultative selling.</li><li>Become a deep expert in the product and confidently explain its benefits and real business value.</li><li>Understand UAE/GCC automotive workflows and map customer needs to product capabilities.</li><li>Support new customers with onboarding, training, and basic system setup.</li><li>Maintain accurate CRM records of demos, follow-ups, and the pipeline.</li><li>Collect customer feedback and work with the development team for product improvements.</li><li>Assist customers during trial periods and provide post-demo support.</li></ul>Requirements &amp; Qualifications<ul><li>Minimum 1-2 years of experience in a customer-facing SaaS role (Customer Success, Sales, Onboarding, or Product Demo).</li><li>Proven track record of meeting or exceeding sales or conversion targets.</li><li>Ability to understand technical SaaS products and explain them in simple, business-focused language.</li><li>Excellent consultative skills with the ability to identify client needs and propose solutions.</li><li>Experience using CRM systems, collaboration tools, and online meeting platforms.</li><li>Strong communication and presentation skills in English (Arabic is a plus).</li><li>Knowledge of the UAE/GCC automotive or retail industry is a strong advantage.</li></ul>Salary &amp; Compensation<ul><li>Base Salary: PKR 60,000 &ndash; 80,000 / month</li><li>Incentives: Attractive commission structure based on conversions</li><li>Performance Bonus: Monthly bonuses for meeting or exceeding targets</li><li>Total Potential Monthly Earnings: PKR 90,000 &ndash; 120,000+</li></ul>Benefits<ul><li>Professional training on our automotive SaaS platform</li><li>Friendly and supportive work culture</li><li>Fast growth opportunities based on performance</li><li>Be an early team member in a rapidly growing SaaS startup and contribute directly to the product&rsquo;s future</li></ul>How to ApplySend your CV to: hr@ftssoft.net Subject Line: Product SpecialistJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>SaaS customer facing: 1 year (Required)</li></ul>Language:<ul><li>English (Fluent) (Required)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>

Product Specialist

Explore 1946+ System support specialist in Lahore this December. Find roles across top companies and apply now to boost your career.

1946 system support specialist jobs IN Lahore

IT Support Specialist

System Support Engineer

System Support Engineer

System Support Engineer Level 1

Hardware Support Officer

Patient Support Specialist

Product Specialist