operations manager

office administrator

system engineer

technical support specialist Jobs in Riyadh

technical support specialist

ai systems engineer

systems administrator

Gathern

<div>JOB PURPOSE:
Owner of the finance data and systems layer: maps and controls every automated pipeline from the platform,
Metabase and SaaS applications into Microsoft Dynamics, leads finance system implementations end to end, and
enforces system controls and segregation of duties &mdash; with 48-hour corrective action and 99.5% integrity across all
data sources.
KEY ACCOUNTABILITIES:<ul><li>
Map, monitor and maintain automated financial data pipelines across the core platform, Metabase, Microsoft Dynamics and supporting SaaS applications (procurement, payroll, expense-management tools).</li><li>
Act as the Finance Project Lead for new software, modules and system upgrades &mdash; define business requirements, build future-state process maps, and lead cross-departmental rollouts.</li><li>
Design and execute rigorous UAT scripts and data-migration protocols &mdash; zero data loss or misalignment during deployments and schema changes.</li><li>
Serve as super-user / administrator of Microsoft Dynamics and peripheral finance apps; design and enforce system controls, user-access mapping and strict Segregation of Duties (SoD).</li><li>
Investigate and resolve data-sync failures, transaction-processing errors and ledger mismatches &mdash;corrective action within 48 hours; proactively automate manual workarounds.</li><li>
Collaborate with the BI team so Metabase data structures reflect accounting logic and the Chart of Accounts; maintain 99.5% integrity across all data sources.</li></ul> 

Requirements 
Education:
Bachelor's degree in Accounting, Information Systems, Finance, Computer Science, or a related field.
Experience:<ul><li>
3 to 5 years of experience in finance systems, enterprise resource planning, or financial data management.</li><li>
Experience supporting finance system integrations and data validation.</li><li>
Experience with Microsoft Dynamics 365 or a comparable enterprise resource planning system.</li><li>
Experience developing financial reports, dashboards, and data quality controls.</li><li>
Experience supporting finance automation and digital transformation initiatives.</li></ul></div>

Systems Accountant

Abacus Technology

<div>Overview:

Abacus Technology is seeking a Network Administrator to manage and maintain network infrastructure in a dynamic, mission-critical environment under the US Military Training Mission (USMTM). This full-time position in the Kingdom of Saudi Arabia.
Responsibilities:

Network Administration:<ul><li>
Administer, install, configure, troubleshoot, test, and maintain network-related hardware, including HAIPE encryption devices, switches, routers, and transport devices.</li><li>
Utilize network monitoring and management tools to proactively identify, troubleshoot, and resolve performance issues.
</li><li>Demonstrated experience in overseeing and troubleshooting complex Local Area Networking (LAN) issues.</li><li>
Configure, deploy, and manage switch stacking solutions, including Cisco StackWise and StackWise Virtual Link (SVL) technologies</li><li>
Implement and troubleshoot Layer 2 network solutions, including VLAN configuration, trunking, spanning-tree protocol (STP), and inter-switch connectivity.
</li><li>Configure and manage TACLANE encryptors with the Agile-VLAN feature to enable simultaneous transmission of Layer 2 and High Assurance Internet Protocol Encryptor (HAIPE) traffic, enhancing network flexibility and efficiency.</li><li>
Implement and manage 802.1X port-based network access control to ensure secure user authentication and device validation. Configure and troubleshoot MAC Authentication Bypass (MAB) for non-802.1X-compliant devices, ensuring seamless network access while maintaining security standards.</li><li>
Utilize NetFlow to monitor and analyze network traffic patterns, identify bottlenecks, and detect potential security threats.
</li><li>Configure and manage Quality of Service (QoS) policies at the access layer to prioritize critical traffic such as voice, video, and real-time applications.
</li></ul>Collaboration and Troubleshooting:<ul><li>
Coordinate with offsite service providers (e.g., WAN, Voice, WANSEC) via Remedy/Service Now ticketing system to resolve issues with DMZs, boundary routers/switches, Cisco CUBE, firewalls, IDS/IPS, VPN concentrators, and encryption devices.</li><li>
Work with local base operations teams (e.g., help desk, systems, ISP/OSP) to address outages, ensuring timely restoration per established SLAs.</li><li>
Troubleshoot and coordinate VTC (Video Teleconferencing) outages with offsite bridge personnel.</li></ul>
Performance Optimization and Upgrades:<ul><li>
Perform performance monitoring, tuning, IOS upgrades, patching, backup and recovery, and problem resolution for network and voice routers/switches.</li><li>
Actively participate in the planning and design of infrastructure upgrades or enhancements.</li></ul>
Voice and Video Systems<ul><li>
Collaborate with the Voice Engineer to troubleshoot, configure, and maintain voice and video systems, ensuring seamless communication services.</li><li>
Assist with the deployment, testing, and optimization of voice and video-related hardware and software as required.</li><li>
Provide supplementary support during outages or upgrades to ensure minimal downtime</li></ul>
Risk Management and Compliance:<ul><li>
Assist in building, maintaining, and updating Risk Management Framework (RMF) Assessment and Authorization to Operate (ATO) packages for two ARCENT Cyber Security-administered enclaves.</li><li>
Ensure compliance with DISA Security Technical Implementation Guides (STIGs), Security Content Automation Protocol (SCAP) scans, and other Security Requirements Guidance.</li></ul>
Documentation and Reporting:<ul><li>
Assist in developing and completing system security documentation in accordance with RMF and eMASS workflows.</li><li>
Identify and report system risks related to network and voice hardware/software.</li></ul>
Asset Management:<ul><li>
Maintain inventory and manage life cycle replacement schedules for network infrastructure.</li></ul>
Qualifications:

4+ years experience in core network services connectivity and integration. Must be Security+ and CCNA certified. CCNP certification desired. Able to adhere to a disciplined troubleshooting methodology, and ensure task/mission completion, along with creating and maintaining necessary information. Able to apply DoD and industry best practices, concerning daily network operations. Able to analyze complex inputs and translate data into well-defined system requirements. Comfortable interacting heavily with outside organizations, clients and end users to assess current state of systems and architecture, as well as future needs. Able to apply DoD and industry best practices, concerning daily network operations. Must have strong written and verbal communication skills. Proficient in developing and maintaining detailed network diagrams, schematics, and documentation using Microsoft Visio or similar application to ensure accurate representation of the infrastructure. Must be willing to work outside of normal business hours as needed to support unexpected issues or planned projects. Must have a valid driver&rsquo;s license. Must be a US citizen, hold a current Secret clearance, and be willing to live and work in the Kingdom of Saudi Arabia. 
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. 
EOE/M/F/Vet/Disabled</div>

Network Administrator

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; System Engineer</h1>
Position: System Engineer 
Project Duration: 3 Months 
Location: Onsite 
Language: Arabic (Mandatory) 
Experience: 5+ Years 
Education: Bachelor's Degree in Information Technology or equivalent.<h2 class="jobSectionHeader">
Job Summary</h2>
We are seeking experienced System Engineers to design, implement, configure, and maintain enterprise systems supporting the Committees Management System.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Design system architecture.</li><li>
Configure servers and infrastructure.</li><li>
Install and maintain applications.</li><li>
Monitor system performance.</li><li>
Troubleshoot technical issues.</li><li>
Ensure system security and availability.</li><li>
Support deployment activities.</li><li>
Prepare technical documentation.</li></ul><h2 class="jobSectionHeader">
Required Skills</h2><ul><li>
Windows/Linux Administration</li><li>
Virtualization</li><li>
Networking</li><li>
System Monitoring</li><li>
Backup &amp; Recovery</li><li>
Security Best Practices</li><li>
Cloud Platforms</li><li>
Troubleshooting</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor's Degree in IT or equivalent.</li><li>
Minimum 5 years of System Engineering experience.</li><li>
Arabic language proficiency is mandatory.</li><li>
Onsite availability.</li></ul>
kvIrq9rFht</div>

System Engineer

<div>Job Description: Senior SAP Basis &amp; IBM DB2 Administrator 
<ul><li>
Location: On-site / Remote (Jeddah/Riyadh/Dammam, Saudi Arabia)</li><li>
Target Start Date: Immediate</li></ul>
Role Overview 
 
We are seeking a highly experienced Senior SAP Basis &amp; IBM DB2 Administrator to take ownership of our critical enterprise ERP and database layers. Our landscape consists of SAP ECC, BW, and Enterprise Portal (EP) powered by an IBM DB2 database. 
 
The successful candidate must be capable of seamlessly administering, optimizing, and patching this environment across both Windows Server and Enterprise Linux (SLES/RHEL) platforms. 
 
This role is responsible for the end-to-end performance of the SAP/DB2 stack and managing high-availability replication via DB2 HADR to sync data between our primary environment on Google Cloud Platform (GCP) and our on-premises recovery cluster. 
 
Key Responsibilities 
 
1. IBM DB2 &amp; SAP Basis Administration<ul><li>
Provide full-lifecycle administration, maintenance, and performance tuning of production and non-production IBM DB2 databases supporting our SAP environment.</li><li>
Configure, maintain, and troubleshoot database-level replication via DB2 HADR between GCP and the on-premises Nutanix cluster.</li><li>
Perform day-to-day SAP Basis operations including Transport Management System (TMS) administration, spool management, batch job scheduling, and performance tuning.</li><li>
Plan and execute SAP support package stacks (SPS) installations, kernel upgrades, and technical component patching.</li></ul>
2. Seamless Dual-OS Management (Windows &amp; Linux)<ul><li>
Fully manage, configure, and troubleshoot the SAP/DB2 application and database layers across both Windows Server and Enterprise Linux (SLES or RHEL) environments.</li><li>
Manage operating system-specific clustering, file systems, permissions, storage volumes, and kernel parameters optimized for SAP/DB2 performance on both platforms.</li><li>
Ensure operating system-level patching schedules are aligned with SAP and DB2 compatibility matrices with zero disruption to services.</li></ul>
3. Disaster Recovery (DR) Readiness<ul><li>
Own technical DR readiness for the SAP/DB2 landscape, executing bi-annual failover/failback tests to ensure business continuity.</li><li>
Maintain accurate system configuration layouts and step-by-step recovery runbooks for both OS platforms.</li></ul>
Technical Skills &amp; Qualifications<ul><li>
Database &amp; ERP: 5+ years of dedicated experience as an IBM DB2 DBA and SAP Basis Administrator (ECC, BW, EP) with hands-on DB2 HADR replication experience.</li><li>
Operating Systems: Advanced, seamless administration of both Windows Server (including Windows Failover Clustering) and enterprise Linux (SUSE Linux Enterprise Server - SLES / Red Hat Enterprise Linux - RHEL).</li></ul>
Platform: Solid experience hosting and running SAP workloads on Google Cloud Platform (GCP) compute and storage architectures.
933KbEVQtb</div>

Senior SAP Basis & IBM DB2 Administrator

Qiddiya Investment Company

<div>General Summary
Qiddiya City is an exciting new destination city right on the doorstep of Riyadh, Kingdom of Saudi Arabia. The city plan will include 25 distinct masterplan districts across sports, entertainment, arts and culture, and mixed-use areas, residential communities and nature. Qiddiya City will eventually be home to more than 600,000 residents and host millions of visitors and experience seekers yearly.
The Sales and Leasing Performance Unit (PLU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organisation. At the heart of this unit sits the Qiddiya Real Estate LearnLab (QREL), a digital-first, gamified learning academy, designed to drive measurable commercial capability development across the Sales and Leasing function.
The Senior Specialist &ndash; Training Administration role reports directly to the Senior Manager, Digital Systems. This role is the operational backbone of the learning platform, aimed at ensuring that learners are correctly configured, content is accurately published and maintained, training schedules are coordinated, and learning data is surfaced in a meaningful and timely way through dashboards and reporting.
About the Role/Project Scope
This is a highly organised, detail-oriented, and platform management role that requires a strong working knowledge of LMS/LXP administration, digital content authoring, data and dashboard management, and learner coordination. The Senior Specialist &ndash; Training Administration will work closely with the other teams of the Qiddiya Real Estate LearnLab (QREL) to ensure the platform runs smoothly, learners receive a seamless experience, and senior stakeholders have the operational data it needs to make informed decisions. 
Key Responsibilities
LMS/LXP Administration and Learner Account Management<ul><li>Serve as the day-to-day LMS/LXP administrator for the Qiddiya Real Estate LearnLab online academy, managing all learner-facing configuration across internal and external learner audience.</li><li>Create, manage, and maintain learner accounts in Qiddiya&rsquo;s LMS/LXP, including user provisioning, role assignment, cohort allocation, and access management across all active learning programmes.</li><li>Process new learner onboarding requests, ensuring accurate data entry, correct role tagging, and timely account activation so that learners can access their assigned programmes without delay.</li><li>Manage learner enrollments, unenrollment, and transfers between programmes and cohorts in Qiddiya&rsquo;s LMS/LXP, maintaining an accurate and up-to-date learner register at all times.</li><li>Configure and maintain smart groups, learning paths, and auto-enrolment rules within Qiddiya&rsquo;s LMS/LXP to ensure learners are automatically directed to the correct content based on their role, BU, and cohort.</li><li>Administer completion certificates and badge awards within Qiddiya&rsquo;s LMS/LXP, ensuring all gamification mechanics including points allocation, badge triggers, and leaderboard entries fire correctly and are verified against test results.</li><li>Troubleshoot learner access issues, SCORM loading errors, completion tracking failures, and platform navigation problems, escalating to the Senior Manager, Digital Systems where platform-level resolution is required.</li><li>Maintain the QREL learner database as a live and accurate record, auditing regularly for duplicate accounts, inactive users, or misassigned roles.</li></ul>
Training Schedule Coordination and Programme Administration<ul><li>Coordinate and manage the QREL training calendar, scheduling live learning sessions, instructor-led workshops, onboarding events, and assessment windows across all cohorts and BU audiences.</li><li>Send calendar invitations, pre-session communications, joining instructions, and preparation materials to learners and facilitators ahead of scheduled training sessions.</li><li>Track attendance and participation for all live and scheduled training events, maintaining accurate session records and flagging non-attendance to the relevant Anchor or BU lead.</li><li>Coordinate logistics for in-person training sessions including room booking, materials preparation, equipment checks, and facilitator support where required.</li><li>Maintain a forward-looking training schedule that is shared with the DS team, Learner Experience team, Programs team, and relevant BU stakeholders on a regular basis.</li><li>Manage training waitlists, cohort capacity, and scheduling conflicts, escalating prioritisation decisions to the Senior Manager, Digital Systems where required.</li><li>Support post-training administration including assessment distribution, feedback survey deployment, and completion record updates in Qiddiya&rsquo;s LMS/LXP following live sessions.</li></ul> 
Content Authoring and Publishing in LMS/LXP<ul><li>Author, build, and publish learning content within Qiddiya&rsquo;s LMS/LXP using the platform's native authoring tools, including course builder, module cards, scenario cards, question cards, survey cards, and reflection prompts.</li><li>Support the production of bite-sized digital learning assets in LMS/LXP including knowledge checks, pre-assessments, placement tests, and spaced repetition review cards aligned to the QREL content architecture.</li><li>Apply and maintain the QREL metadata taxonomy across all published content in LMS/LXP, ensuring every module carries the correct realm tag, skill tag, language tag, audience tag, and content type classification.</li><li>Manage content version control in LMS/LXP, archiving outdated or superseded modules correctly to protect completion records and learner history while keeping the active content catalogue clean and accurate.</li><li>Conduct regular content audits within the LMS/LXP catalogue to identify and resolve tagging errors, broken SCORM links, incorrect completion criteria, or sequencing issues.</li><li>Coordinate with the Programs team and Accenture on the timely receipt of SCORM files, reviewing each upload against the content acceptance criteria before publishing to the live environment.</li></ul>
Dashboard Management and Reporting<ul><li>Build, maintain, and update QREL learning dashboards within LMS/LXP Insights and Power BI, ensuring that real-time and periodic reports are available to the DS team, Learner Experience team, BU Training Leads, and senior stakeholders.</li><li>Produce regular operational reports covering learner completion rates, module engagement, assessment scores, at-risk learner flags, and platform activity volumes, distributing these to the relevant stakeholders on an agreed reporting cadence.</li><li>Monitor Qiddiya&rsquo;s LMS/LXP Insights on a daily and weekly basis, identifying completion gaps, engagement drops, or data anomalies and escalating to the Senior Manager, Digital Systems with a clear summary and recommended action.</li><li>Maintain the four-view QREL reporting suite &mdash; Learning Administrator, BU Training Lead, Senior Stakeholders, and Performance Team &mdash; ensuring dashboards are accurate, up to date, and aligned to the agreed KPI framework.</li><li>Track and report on platform health metrics including login frequency, session duration, active learner counts, at-risk content flags, and notification open rates, providing weekly summaries to the Senior Manager, Digital Systems.</li><li>Ensure all learner data and reporting outputs are handled in accordance with QREL data governance standards and Qiddiya's data privacy requirements.</li></ul>
Stakeholder Coordination and Communication<ul><li>Act as the first point of contact for learner queries, access issues, and platform questions, responding promptly and escalating to the Manager/Senior Manager, Digital Systems and or other teams respectively, where platform-level intervention is needed.</li><li>Liaise with BU Training Leads and Anchors to communicate training schedules, completion deadlines, assessment requirements, and learner progress updates on a regular basis.</li><li>Coordinate with the Learner Experience (LX) team to ensure learner-facing communications, including launch announcements, welcome messages, and campaign content, are aligned to the QREL brand and distributed through the correct channels.</li><li>Work closely with the Programs and LX teams to ensure content is published correctly, learner pathways are configured accurately, and the learner experience is delivered consistently across every cohort and learning area.</li><li>Support the Senior Manager, Digital Systems in preparing materials, data summaries, and status updates for internal meetings, Steerco sessions, and vendor reviews.</li></ul> 
Requirements 
Skills and Attributes required/ desired
Essential (must have to perform the role):<ul><li>Bachelor's degree in Business Administration, Information Technology, Learning and Development, Education, or a related field.</li><li>Minimum 3 to 5 years of professional experience in a learning administration, LMS/LXP management, or digital learning operations role, preferably in a large organization.</li><li>Demonstrated working knowledge in managing a LMS/LXP (for examples Sana, Cornerstone, etc), including learner account management, content publishing, enrolment configuration, and reporting.</li><li>Experience uploading, configuring, and troubleshooting SCORM content within an LMS/LXP environment.</li><li>Proficiency in building and maintaining dashboards and reports using LMS/LXP Insights, Power BI, or equivalent data visualisation tools.</li><li>Strong organisational skills with a high degree of accuracy and attention to detail in data entry, account management, and content configuration.</li><li>Working knowledge of digital learning authoring tools (Articulate/Elucidat/Mindsmith/Genially/iSpring/etc) or equivalent</li><li>Excellent written and verbal communication skills in English. Arabic proficiency is an advantage.</li><li>Strong interpersonal skills with the ability to coordinate effectively across multiple teams and stakeholders.</li><li>Ability to manage multiple workstreams simultaneously and prioritise effectively in a fast-paced environment.</li><li>High proficiency in Microsoft 365 including SharePoint, Teams, Excel, and PowerPoint.</li></ul>
Desirable (advantageous):<ul><li>Prior experience working within a Sales and Leasing, real estate, or commercial capability development environment.</li><li>Familiarity with gamification mechanics in a learning platform context, including points, badges, leaderboards, and progress-based unlocking.</li><li>Experience producing or administering bilingual English and Arabic learning content, including familiarity with right-to-left formatting and Arabic SCORM testing.</li><li>Experience working within a parent-child LMS/LXP node structure or multi-entity learning environment.</li></ul> 
Preferred Background and experience
<ul><li>Proven track record as an LMS/LXP administrator in a mid-to-large organisation, managing learner populations across multiple cohorts, business units, or geographies.</li><li>Experience managing LMS/LXP or an equivalent platform as a named administrator, with responsibility for end-to-end platform governance including user management, content publishing, and reporting.</li><li>Background in digital learning operations, with hands-on experience building and publishing content using native LMS authoring tools and SCORM-based modules.</li><li>Demonstrated experience producing and managing learning dashboards and data reports for multiple stakeholder audiences.</li><li>Track record of coordinating training schedules and programme logistics across a large and geographically distributed learner population.</li></ul>
Experience working within a structured content governance and metadata tagging framework.</div>

Senior Specialist - Training Administration - (CDU-029) 50012690

REEF GROUP | مجموعة ريف

<div>
 
 
 IT Support Officer | Reef Group
 
 
 
 
 
 
 
 Position Title:
 
 IT Support Officer
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 
 
 
 About the Role:
 
 
 
 We are looking for a proactive and customer-focused
 
 IT Support Officer
 
 to provide technical support across Reef Group and its subsidiaries. The successful candidate will be responsible for ensuring the smooth operation of IT systems, resolving technical issues efficiently, supporting end users, and maintaining a stable and secure IT environment that enables business continuity and digital transformation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide first-line technical support for employees and retail branches through the ticketing system, email, phone, or onsite assistance.
 </li>
 <li>
 Diagnose and resolve hardware, software, and network-related issues, escalating complex incidents when required.
 </li>
 <li>
 Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
 </li>
 <li>
 Perform preventive maintenance to ensure optimal performance of IT equipment and infrastructure.
 </li>
 <li>
 Install, update, and support Windows and macOS operating systems while maintaining system security and performance.
 </li>
 <li>
 Support wired and wireless network connectivity, VPN access, file sharing, and email services.
 </li>
 <li>
 Provide technical support for internal business applications, including Google Workspace, ClickUp, and self-service platforms.
 </li>
 <li>
 Assist users with system usage, conduct basic training sessions, and prepare user guides when needed.
 </li>
 <li>
 Coordinate with external vendors for hardware maintenance, cloud services, internet connectivity, and technical support.
 </li>
 <li>
 Monitor and report on IT service requests, incident resolution, and support performance.
 </li>
 <li>
 Participate in IT disaster recovery and business continuity activities to minimize service interruptions.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in IT Support, Help Desk, or Technical Support.
 </li>
 <li>
 Good knowledge of Windows and macOS operating systems.
 </li>
 <li>
 Hands-on experience with Microsoft Dynamics 365 (ERP/CRM) support and troubleshooting
 </li>
 <li>
 Basic understanding of networking concepts (LAN/WAN, Wi-Fi, TCP/IP, VPN).
 </li>
 <li>
 Experience troubleshooting hardware, software, printers, and end-user devices.
 </li>
 <li>
 Familiarity with Microsoft 365 or Google Workspace administration.
 </li>
 <li>
 Strong problem-solving, communication, and customer service skills.
 </li>
 <li>
 Ability to prioritize tasks and work effectively under pressure.
 </li>
 <li>
 Fluency in Arabic with good English communication skills.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 ITIL Foundation Certification.
 </li>
 <li>
 CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate.
 </li>
 <li>
 Experience using IT ticketing systems such as ServiceNow, ClickUp, or similar platforms.
 </li>
 <li>
 Knowledge of SLA management, incident management, and technical support best practices.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 
 Join Reef Group and become part of a dynamic organization committed to innovation and digital transformation. You'll have the opportunity to support a fast-growing business, work with modern technologies, and contribute to delivering exceptional IT services that empower employees and business operations.
 
</div>

Technical Support Specialist

Airbus

<div>Job Description:
The jobholder will have to perform the following activities:
A. Maintenance and Support
The main responsibility is to make our partner&rsquo;s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of:
<ul><li>Support the Customer&rsquo;s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
</li><li>Support the Customer&rsquo;s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
</li><li>Support IT Training activities;
</li><li>Support all operations in KSA, like deployment, acceptance phases or IT training;
</li><li>Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
</li></ul>B. Customers&rsquo; relationship
<ul><li>Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
</li><li>Contribute to reflect customer&rsquo;s expectations or request;
</li><li>Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).
</li></ul>C. Communication and reporting
<ul><li>Ensure regular reviews and updates on activities to the team and the program manager;
</li><li>To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
</li><li>Capitalize knowledge (documentation and procedure writing, good practices gathering&hellip;)
</li><li>Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
</li><li>Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;
</li></ul>This position is contingent upon obtaining the required security clearance.
<div></div>Main requirements
<ul><li>Must Have
<ul><li>Education: Master degree in computer science
</li><li>Successful experience in maintenance and support program;
</li><li>Communication skills to adapt to wide variety of interlocutors in a multicultural environment
</li><li>Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;
</li><li>OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS)
</li><li>Virtualization Nutanix (AHV &amp; NKP), Harbor and Kubernetes
</li><li>Storage: Ceph
</li><li>Backup: Veeam Backup
</li></ul></li></ul><ul><li>Additional skills
<ul><li>IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
</li><li>IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible
</li><li>Working with basic network devices and concept such as IP, DNS, firewall and routing.
</li><li>Knowledge in Database is a plus (Postgresql, MySQL, Elastic search)
</li><li>Knowledge in cloud technology (Docker, Kubernetes)
</li><li>Ability to learn and understand various, complex and technical subjects
</li><li>Analytical skills to summarize, simplify complex topics
</li><li>Ability to steer several activities in parallel
</li></ul></li><li>Languages
<ul><li>English, mandatory
</li><li>Arabic, mandatory
</li><li>French, a plus
</li></ul></li></ul>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&rsquo;s success, reputation and sustainable growth.
Company:
Airbus Defence and Space Saudi Limited
Contract Type:
Fixed term
-
Experience Level:
Professional
Job Family:
Customer Eng.&amp;Technical Support&amp;Services &lt;JF-CS-PS&gt;
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
 
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</div>

Technical and Logistic Support

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