customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

it officer

administrative officer

customer support specialist Jobs in Karachi

customer support specialist

systems support officer

Job description:Location: Naya Nazimabad - Gymkhana04:00PM to 12:00AMJob Summary:The IT Support Officer will be responsible for providing technical assistance and support to staff and clients within the organization. This role includes diagnosing hardware and software problems, managing and troubleshooting IT systems, maintaining network infrastructure, and ensuring smooth IT operations. The IT Support Officer will also be responsible for escalating more complex issues to higher-level technical support when necessary.Key Responsibilities:<ul><li>Provide first-line support to resolve hardware, software, and network-related issues.</li><li>Respond to and resolve IT support tickets in a timely manner.</li><li>Assist employees with setting up and troubleshooting computers, printers, and other peripherals.</li><li>Perform routine maintenance of IT equipment, ensuring optimal performance.</li><li>Install, configure, and update operating systems, applications, and security patches.</li><li>Monitor system performance and identify potential issues before they escalate.</li><li>Troubleshoot and resolve basic network connectivity issues.</li><li>Assist with the configuration and maintenance of routers, switches, and firewalls.</li><li>Maintain network documentation and ensure data backups are performed regularly.</li><li>Ensure compliance with organizational IT policies and procedures.</li><li>Implement security measures to protect data and systems from cyber threats.</li><li>Monitor IT systems for potential vulnerabilities or breaches.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Human Capital HR Solutions

Senior IT Support OfficerLocation: Karachi Industry: Maritime Logistics Employment Type: Full-Time Hiring Company: Human Capital (On behalf of our client)About the RoleHuman Capital is hiring a Senior IT Support Officer for our client in the maritime logistics industry. We are seeking a proactive and technically skilled professional with strong troubleshooting abilities and a passion for delivering high-quality IT support services.This role requires hands-on expertise in hardware, software, and network support along with the ability to guide junior staff and maintain IT operational excellence.Key ResponsibilitiesTechnical &amp; Operational Support<ul><li>Provide Level 2 support for hardware, software, and network-related issues.</li><li>Configure, deploy, and maintain workstations, laptops, printers, and mobile devices.</li><li>Troubleshoot LAN/WAN, VPN, and wireless connectivity issues.</li><li>Resolve complex operating system and business application problems.</li><li>Escalate unresolved issues to higher support levels when required.</li><li>Maintain detailed documentation of incidents, resolutions, and SOPs.</li><li>Assist in enforcing IT security policies and compliance standards.</li></ul>User Support &amp; Guidance<ul><li>Deliver user-friendly, high-quality support to employees.</li><li>Guide junior support staff and train end-users on best practices.</li><li>Provide initial troubleshooting and technical assistance for hardware/software issues.</li></ul>People Management<ul><li>Ensure discipline, attendance compliance, and adherence to company policies.</li><li>Monitor individual and team performance standards.</li><li>Support training and development of junior staff.</li><li>Promote a positive, motivated, and engaged team culture.</li><li>Ensure Quality, Occupational Health, Safety &amp; Environmental compliance.</li></ul>Strategic Support<ul><li>Assist the department lead by providing technical insights, reports, and recommendations for decision-making.</li><li>Participate in additional projects as assigned.</li></ul>Educational &amp; Technical Qualifications<ul><li>14 Years of Education in Computer Sciences (Bachelor&rsquo;s Degree preferred)</li><li>Basic reading and writing skills in Urdu and English</li><li>Strong knowledge of operating systems, networking fundamentals, and business applications</li></ul>Experience Requirements<ul><li>2&ndash;3 years of relevant IT support experience</li><li>Experience in a structured corporate or logistics environment preferred</li></ul>Apply now by sending your CV to careers1.hc@gmail.comJob Type: Full-timeWork Location: In person

Senior IT Support Officer

Ipas

<div>Ipas Pakistan is an international non-governmental organization (INGO) which works to assist the Government of Pakistan in achieving the country&rsquo;s commitment towards the Sustainable Development Goal 3 (good health and wellbeing). It seeks to reduce maternal mortality and morbidity associated with complications due to unsafe practices. We collaborate with provincial governments to provide technical assistance and support for strengthening the public and private healthcare system. Ipas is seeking to hire a competent Program Support Officer (Operations) to join its finance team in its Islamabad-based head office. 
Job Summary: 
The position is responsible for providing comprehensive finance, procurement, logistics, and administrative support to ensure smooth program and office operations. The role involves processing invoices and payments, coordinating procurement activities, managing travel and event logistics, and supporting the organization of trainings, workshops, and events nationwide. Working closely with program teams, vendors, and internal stakeholders, the incumbent ensures compliance with organizational policies, timely execution of activities, effective vendor coordination, and accurate financial record-keeping, while also providing day-to-day administrative support to senior management and maintaining proper control of petty cash.<div> 
Essential Duties and Responsibilities: 
<ul><li> Responsibilities include, but are not limited to, the following:</li></ul>
Job Description 
<ul><li>Process invoices for goods and services delivered ensuring accuracy and completeness</li><li>of documentation and timely payment. Follow up to completion and inform clients with</li><li>the payment receipts.</li><li>Work closely with Procurement &amp; Admin Officer in coordinating program office procurement needs, including but not limited to identification of suitable vendors, collection of price quotes, preparation of Purchase Action Requests, Purchase Orders, Contracts and their amendments.</li><li>Work closely with Procurement &amp; Admin Officer in providing hands-on support in organizing internal and external project trainings, workshops, and events. This includes venue selection, bookings and arranging travel, board and lodging including hotel and flight reservations, airport pick-up and drop-off and rent a car arrangement.</li><li>Maintain travel request forms of staff and consultants and process expense reports/per diems in a timely manner.</li><li>Plan and coordinate events across the country in accordance with Ipas Pakistan guidelines.</li><li>Select and negotiate with suppliers for hotel bookings, car rentals, and air travel agents.</li><li>Organize logistics, such as venues, transportation, accommodations, and catering, for events of various sizes and types, including conferences, workshops, seminars, and training sessions.</li><li>Work closely with program staff, partners, vendors, and other stakeholders to ensure the smooth execution of events and the achievement of program goals.</li><li>Implement policies and procedures related to administrative tasks,</li><li>Provide necessary support to senior management including scheduling meetings and day-to-day administrative tasks.</li><li>Ensure proper management of petty cash fund which involves maintaining the fund, recording and tracking all transactions, reconciling the fund, and ensuring compliance with organizational policies and procedures.</li></ul></div><div></div><div>
Education:</div><div></div><div>
Essential:</div><ul><li>
Bachelor&rsquo;s Degree</li></ul><div>
Preferred:</div><ul><li>
Master&rsquo;s Degree in Administration, Supply Chain Management or a related field.</li></ul><div></div><div>
Work Experiences:</div><ul><li>
Minimum of three years of experience in Program Support Officer (Operations), Admin function, Supply Chain Experience.</li><li>
Experience with an International NGO preferably.</li></ul><div>
Skills and Experience:</div><ul><li>
The candidate should be mature and comfortable in a multi-cultural work environment, promote teamwork and able to handle pressure with professional grace.</li><li>
Able to work independently, make decisions within delegated authority limits and exhibit flexibility.</li></ul><div></div><div>
Language and Computer Skills:</div><ul><li>
Proficient in MS suite applications; experienced in MS Word and MS Excel.</li><li>
Proficiency in English is required.</li></ul><div>
Travel:</div><ul><li>
Willingness to travel in Sindh and other areas</li></ul><div></div><div>
Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity. We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, caste, ethnicity, regional identity, tribal identity, marital status, veteran status, disability, genetic information, gender identity, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy. Ipas acknowledges that these personal characteristics may differ in different contexts.</div></div>

Program Support Officer (Operations) - Short-term Contract

<div>
 Ipas Pakistan is an international non-governmental organization (INGO) which works to assist the Government of Pakistan in achieving the country&rsquo;s commitment towards the Sustainable Development Goal 3 (good health and wellbeing). It seeks to reduce maternal mortality and morbidity associated with complications due to unsafe practices. We collaborate with provincial governments to provide technical assistance and support for strengthening the public and private healthcare system. Ipas is seeking to hire a competent Program Support Officer (Operations) to join its finance team in its Islamabad-based head office.
 
 
 Job Summary:
 
 
 The position is responsible for providing comprehensive finance, procurement, logistics, and administrative support to ensure smooth program and office operations. The role involves processing invoices and payments, coordinating procurement activities, managing travel and event logistics, and supporting the organization of trainings, workshops, and events nationwide. Working closely with program teams, vendors, and internal stakeholders, the incumbent ensures compliance with organizational policies, timely execution of activities, effective vendor coordination, and accurate financial record-keeping, while also providing day-to-day administrative support to senior management and maintaining proper control of petty cash.
 
 
 Essential Duties and Responsibilities:
 
 
 <ul>
 <li>
 Responsibilities include, but are not limited to, the following:
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Process invoices for goods and services delivered ensuring accuracy and completeness
 </li>
 <li>
 of documentation and timely payment. Follow up to completion and inform clients with
 </li>
 <li>
 the payment receipts.
 </li>
 <li>
 Work closely with Procurement &amp; Admin Officer in coordinating program office procurement needs, including but not limited to identification of suitable vendors, collection of price quotes, preparation of Purchase Action Requests, Purchase Orders, Contracts and their amendments.
 </li>
 <li>
 Work closely with Procurement &amp; Admin Officer in providing hands-on support in organizing internal and external project trainings, workshops, and events. This includes venue selection, bookings and arranging travel, board and lodging including hotel and flight reservations, airport pick-up and drop-off and rent a car arrangement.
 </li>
 <li>
 Maintain travel request forms of staff and consultants and process expense reports/per diems in a timely manner.
 </li>
 <li>
 Plan and coordinate events across the country in accordance with Ipas Pakistan guidelines.
 </li>
 <li>
 Select and negotiate with suppliers for hotel bookings, car rentals, and air travel agents.
 </li>
 <li>
 Organize logistics, such as venues, transportation, accommodations, and catering, for events of various sizes and types, including conferences, workshops, seminars, and training sessions.
 </li>
 <li>
 Work closely with program staff, partners, vendors, and other stakeholders to ensure the smooth execution of events and the achievement of program goals.
 </li>
 <li>
 Implement policies and procedures related to administrative tasks,
 </li>
 <li>
 Provide necessary support to senior management including scheduling meetings and day-to-day administrative tasks.
 </li>
 <li>
 Ensure proper management of petty cash fund which involves maintaining the fund, recording and tracking all transactions, reconciling the fund, and ensuring compliance with organizational policies and procedures.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 Essential:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 
 
 </li>
 </ul>
 Preferred:
 
 
 <ul>
 <li>
 Master&rsquo;s Degree in Administration, Supply Chain Management or a related field.
 
 
 </li>
 </ul>
 
 Work Experiences:
 
 
 
 <ul>
 <li>
 Minimum of three years of experience in Program Support Officer (Operations), Admin function, Supply Chain Experience.
 </li>
 <li>
 Experience with an International NGO preferably.
 
 
 </li>
 </ul>
 
 Skills and Experience:
 
 
 
 <ul>
 <li>
 The candidate should be mature and comfortable in a multi-cultural work environment, promote teamwork and able to handle pressure with professional grace.
 </li>
 <li>
 Able to work independently, make decisions within delegated authority limits and exhibit flexibility.
 
 
 </li>
 </ul>
 
 Language and Computer Skills:
 
 
 
 <ul>
 <li>
 Proficient in MS suite applications; experienced in MS Word and MS Excel.
 </li>
 <li>
 Proficiency in English is required.
 
 
 </li>
 </ul>
 
 Travel:
 
 
 
 <ul>
 <li>
 Willingness to travel in Sindh and other areas
 
 
 </li>
 </ul>
 Ipas is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequity. We recruit, employ, train, promote, and compensate our personnel without regard to race, age, sex, religion, national origin, color, creed, ancestry, citizenship, caste, ethnicity, regional identity, tribal identity, marital status, veteran status, disability, genetic information, gender identity, transgender status, sexual orientation, or any other personal characteristic protected by law or outlined by Ipas policy. Ipas acknowledges that these personal characteristics may differ in different contexts.
</div>

Job Status: Full Time OnsiteJob Timing: 24/7 Rotational Roster BasedRequired Experience: 2-3 Years (Banking Experience Preferred).Location: Karachi Port, East Wharf, Near Port Grand, Karachi.-Provide Level 2 support for hardware, software, and network-related issues System Configuration &amp; Maintenance-Assist employees with IT-related inquiries, ensuring high-quality and user-friendly support.-Configure, deploy, and maintain user workstations, laptops, printers, and mobile devices.-Troubleshoot basic network issues, including LAN/WAN, VPN, and wireless connectivity problems.-Maintain detailed records of issues, resolutions, and standard operating procedures.-Assist in enforcing IT security policies and procedures across systems and endpoints.-Guide junior support staff and end-users on system usage, best practices, and basic troubleshooting.-Respond to basic user inquiries and issues related to hardware, software, and network access.-Provide initial troubleshooting for common problems, escalating unresolved issues to higher support levels.-Troubleshoot and resolve more complex issues involving operating systems, business applications, and network connectivity.-Support users in configuring and resolving intermediate hardware/software issues and network configurations.Ensure effective administration and discipline for self and team, including adherence to break schedules, attendance, overtime, leave policies, and dress code standards. where applicable.-Monitor and manage the achievement of individual and team Performance, ensuring accountability and consistent performance where applicable.-Ensure continuous training and development opportunities for self and direct reports; mentor and assist junior staff as needed.-Ensure Quality, Occupational Health, Safety &amp; Environmental Compliance.-Promote &amp; maintain a culture of self and team motivation, engagement, and happiness.Required Skills and Experience:Required experience is 2-3 yearsMinimum Bachelor Degree in IT or EquivalentUnderstanding of Advanced Hardware &amp; Software SupportReady to respond Network &amp; System SupportOther Benefits:-Medical Insurance (OPD and IPD)-Life Insurance-Shift Allowance-Annual Bonus-Provident Fund-Annual LeavesJob Type: Full-timeWork Location: In person

IT Support Officer (24/7 Rotational Shifts)

KEYSTONE ENTERPRISES PRIVATE LIMITED

We&rsquo;re Hiring: IT OfficerLocation: New Karachi Industrial Area Industry: Textile / Manufacturing Job Type: Full-TimePosition Overview:We are seeking a skilled and proactive IT Officer to manage and maintain our company&rsquo;s IT infrastructure in a fast-paced textile manufacturing environment. The ideal candidate will ensure smooth IT operations, system security, and technical support across all departments.✅ Key Responsibilities:<ul><li>Manage and maintain LAN/WAN network infrastructure</li><li>Install, configure &amp; troubleshoot hardware (PCs, printers, scanners, biometric systems, CCTV)</li><li>Provide technical support to users across departments</li><li>Monitor and maintain servers, backups &amp; data security</li><li>Manage ERP / HRMS / Attendance systems</li><li>Ensure cybersecurity measures and firewall management</li><li>Maintain IT inventory and documentation</li><li>Coordinate with external vendors for IT services and AMC</li><li>Support production floor IT systems &amp; machinery integration</li></ul>Qualification &amp; Experience:<ul><li>Bachelor&rsquo;s Degree in IT / Computer Science / Software Engineering</li><li>3&ndash;5 years of relevant experience (Textile/Manufacturing preferred)</li><li>Strong knowledge of networking, Windows Server, and troubleshooting</li><li>Experience with ERP systems will be an added advantage</li><li>Good problem-solving and communication skills</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

IT OFFICER

Zindagi Trust

<div>About Zindagi Trust
Zindagi Trust is a non-profit organization established in 2002 that strives to improve the quality of public sector education in Pakistan. Our primary areas of focus include establishing model centers of academic excellence, advocating with the Government for education policy reform and creating equitable access to high-quality education for children nationwide.
We Are Hiring
Zindagi Trust is actively seeking a Admin Officer to be positioned at our adopted government school, Khatoon-e-Pakistan Government Girls Secondary School, located in Bahadurabad, Karachi.
Position Summary
The Admin Officer is responsible for institutional data governance, academic data coordination, analytical reporting, and asset oversight. The role ensures the accuracy, integrity, and strategic use of student and teacher data to support decision-making at campus, Head Office HO, and DEO levels. The Admin Officer works closely with Section Heads, parents, and school leadership to monitor admissions, attendance, performance, and dropout trends while ensuring smooth administrative execution and audit readiness.
<h3 class="jobSectionHeader">Core Responsibilities
</h3>1. Master Data Management
<ul><li>Maintain and validate Student Master Data admissions, enrolment, transfers, promotions, dropouts, stuck-off cases.
</li><li>Maintain Teacher Master Data attendance, assignments, leave records.
</li><li>Conduct periodic audits to ensure complete accuracy and alignment between digital and physical records.
</li><li>Prepare and verify official submissions for HO and DEO.
</li></ul>2. Academic Data Coordination
<ul><li>Coordinate with Section Heads on performance data, result compilation, promotion/retention lists, admissions, and absenteeism cases.
</li><li>Consolidate section-wise data into campus-level reports.
</li><li>Identify and flag at-risk students based on attendance and academic trends.
</li><li>Ensure timely processing of results and report cards.
</li></ul>3. Data Analysis &amp; Reporting
<ul><li>Generate analytical reports on attendance trends, chronic absenteeism, promotion/retention, dropout analysis, and admissions.
</li><li>Prepare dashboards and presentations for campus reviews, HO, and DEO reporting.
</li><li>Develop concise, research-based briefs with data-driven recommendations.
</li></ul>4. AI-Integrated Data Management
<ul><li>Utilize AI tools for data cleaning, organization, pattern identification, and predictive insights.
</li><li>Automate repetitive processes and enhance reporting efficiency through digital systems.
</li></ul>5. Administrative Oversight
<ul><li>Supervise printing and documentation processes execution by Admin Assistant.
</li><li>Monitor report card preparation and review attendance/late arrival summaries.
</li><li>Ensure compliance with internal data management systems and procedures.
</li></ul>6. Asset Governance &amp; Audit Readiness
<ul><li>Supervise asset tagging and ensure all procured assets are tagged before deployment.
</li><li>Maintain and reconcile the Fixed Asset Register.
</li><li>Conduct periodic physical verification with the Admin Assistant.
</li><li>Identify discrepancies and ensure documentation is accurate and audit-ready.
</li><li>Prepare asset reports for Admin Manager review and coordinate with audit teams.
</li></ul>7. Accountability Structure
<ul><li>The Admin Officer maintains an accurate and reconciled Fixed Asset Register and ensures audit compliance, with final oversight by the Admin Manager.
</li></ul>8. Event Support Need-Based
<ul><li>Provide logistical and documentation support during school events.
</li><li>Prepare data summaries, participant lists, and reporting materials as required.
</li></ul>Requirements
<ul><li>01 to 02 Years of Relevant Experience.
</li><li>Bachelor&rsquo;s or Master&rsquo;s degree Education, Management, Data or related field preferred
</li><li>Advanced proficiency in MS Office Excel &ndash; Pivot Tables, VLOOKUP/XLOOKUP, data validation; PowerPoint; Word
</li><li>Strong analytical and data interpretation skills
</li><li>Competence in AI tools for data management and reporting
</li><li>Strong academic writing and report drafting skills
</li><li>Excellent verbal and written communication skills
</li><li>High level of accuracy and attention to detail
</li><li>Ability to coordinate across departments and manage timelines
</li></ul>How to Apply:
Candidates meeting the above criteria are encouraged to apply by clicking the link: APPLY ONLINE OR
Interested candidates may share their resume with the Subject Line &quot;ADMIN OFFICER - KPS&quot; at career@zindagitrust.org .</div>

Admin Officer

Explore 1317+ Systems support officer in Karachi this March. Find roles across top companies and apply now to boost your career.

1317 systems support officer jobs In Karachi

IT Support Officer

Senior IT Support Officer

Program Support Officer (Operations) - Short-term Contract

Program Support Officer (Operations) - Short-term Contract

IT Support Officer (24/7 Rotational Shifts)

IT OFFICER

Admin Officer