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team lead

Twenty 8 Twenty

Ayra International is looking for an experienced and highly skilled Amazon Team Lead to manage and scale our presence on the US marketplace. The ideal candidate must have complete command over A to Z Amazon account management, particularly within the leather jacket/apparel niche, and proven leadership experience managing teams and driving performance.Key Responsibilities (Job Description)<ul><li>Lead and manage the Amazon team to ensure smooth day-to-day operations</li><li>Oversee complete Amazon account management (A&ndash;Z) including catalog, inventory, and performance</li><li>Develop and execute product listing optimization strategies (titles, bullets, descriptions, SEO, images)</li><li>Plan, launch, and optimize Amazon PPC campaigns, including:</li><li>Sponsored Products</li><li>Sponsored Brands</li><li>Sponsored Display</li><li>Monitor and improve key performance metrics (ACoS, TACoS, CTR, CVR, ROAS)</li><li>Conduct keyword research and competitor analysis for the US marketplace</li><li>Manage product launches and ranking strategies</li><li>Handle account health, policy compliance, and performance notifications</li><li>Coordinate with design, content, and supply chain teams</li><li>Analyze data and generate reports to drive decision-making</li><li>Train, mentor, and evaluate team members</li></ul>Requirements<ul><li>Minimum 5 years of experience managing Amazon accounts (US marketplace preferred)</li><li>At least 3 years of experience as a Team Lead or Manager</li><li>Proven experience in the leather jackets/apparel niche</li><li>Strong expertise in Amazon SEO, listing optimization, and catalog management</li><li>Hands-on experience with PPC (Sponsored Products, Sponsored Brands, Sponsored Display)</li><li>Deep understanding of Amazon algorithms and ranking strategies</li><li>Strong analytical and problem-solving skills</li><li>Excellent leadership and communication abilities</li></ul>Job Type: Full-timeWork Location: In person

Amazon Team Lead

MiHCM

Team Lead &ndash; OperationsExperience Required: 6&ndash;7 Years Location: KarachiJob SummaryWe are looking for a proactive and detail-oriented Team Lead &ndash; Operations who can oversee daily operations, ensure process efficiency, and lead a team to deliver consistent results. The ideal candidate should have hands-on experience in managing workflows, improving processes, and driving performance.Key Responsibilities<ul><li>Lead and manage day-to-day operational activities to ensure smooth execution</li><li>Supervise, mentor, and guide the operations team to achieve performance goals</li><li>Monitor team productivity and ensure tasks are completed within defined timelines</li><li>Identify process gaps and implement improvements for better efficiency</li><li>Coordinate with cross-functional teams (Sales, HR, Finance, IT) for seamless operations</li><li>Ensure proper documentation and record-keeping of operational activities</li><li>Handle escalations and resolve operational issues effectively</li><li>Maintain quality standards and ensure compliance with company policies</li><li>Prepare and share regular reports on team performance and operational metrics</li></ul>KPIs / Performance Indicators<ul><li>Timely completion of operational tasks</li><li>Team productivity and efficiency levels</li><li>Reduction in process delays and errors</li><li>Quality and accuracy of operations</li><li>Effective team management and engagement</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a relevant field</li><li>6&ndash;7 years of hands-on experience in operations, with at least 1&ndash;2 years in a leadership role</li><li>Strong leadership and team management skills</li><li>Excellent problem-solving and decision-making abilities</li><li>Good communication and coordination skills</li><li>Ability to work in a fast-paced environment and manage multiple tasks</li></ul>What We Offer:<ul><li>Competitive market salary</li><li>EOBI</li><li>Medical</li><li>Leaves</li></ul>Work Location: In person

Team Lead Operations

HR viewpoint

Key Responsibilities:<ul><li>Lead, mentor, and manage a team of customer service representatives</li><li>Monitor and handle customer interactions via calls and chat support</li><li>Ensure timely and effective resolution of customer inquiries and complaints</li><li>Maintain high standards of customer satisfaction and service quality</li><li>Analyze customer feedback and identify areas for service improvement</li><li>Train team members on best practices, communication skills, and product knowledge</li><li>Track team performance using KPIs and generate regular reports</li><li>Collaborate with internal departments to resolve complex issues</li><li>Implement strategies to enhance customer experience and retention</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration or related field</li><li>Proven experience in customer service leadership/team handling role</li><li>Strong communication and interpersonal skills</li><li>Experience in call center and chat support operations</li><li>Ability to handle escalations and manage high-pressure situations</li><li>Proficiency in CRM tools and customer service software</li><li>Strong problem-solving and decision-making skills</li></ul>Preferred Skills:<ul><li>Experience in the E-Commerce industry</li><li>Leadership and team management capabilities</li><li>Customer-centric mindset with attention to detail</li></ul>Key Performance Indicators (KPIs):<ul><li>Customer Satisfaction Score (CSAT)</li><li>First Response Time &amp; Resolution Time</li><li>Team productivity and quality scores</li><li>Customer retention and feedback metrics</li></ul>Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Team Lead

ROYAL WRIST

About Royal WristRoyal Wrist is a premium retail and e-commerce brand specialising in Watches, Bags, and Perfumes. We operate across multiple channels &mdash; a high-traffic online store and two physical showrooms (DHA and Bahadurabad) &mdash; supported by a warehouse operation for stock management and dispatch. Our business is fast-paced, product-driven, and growing rapidly, and we pride ourselves on delivering a premium customer experience both online and in-store.About the RoleWe are looking for an experienced, driven, and highly organised E-Commerce Team Lead to own and manage our online operations end-to-end. This is a leadership role &mdash; you will be responsible for the full online order lifecycle (from order placement to delivery), real-time inventory visibility across all locations, stock movement coordination between showrooms and warehouse, courier management, and ensuring the team performs at a high standard daily.You are not just an executor &mdash; you are expected to think ahead, flag problems before they escalate, maintain clean operational data, and drive the team towards consistent, measurable performance. You will work closely with the Operations Manager, the Accounts team, and showroom staff to ensure seamless coordination across all channels.This role requires someone who is proactive, process-driven, and comfortable operating in a high-volume e-commerce environment alongside physical retail operations.Key Responsibilities1. Online Order Management▸ Own the complete online order lifecycle &mdash; from order received to delivered &mdash; without gaps or delays.▸ Monitor all incoming orders across platforms (website, social media, WhatsApp, marketplace listings) in real time.▸ Ensure all orders are processed, confirmed, packed, and dispatched same-day or within agreed SLAs.▸ Coordinate with the team to manage order queues, prioritise urgent orders, and resolve holds immediately.▸ Maintain an accurate and up-to-date daily order log / sales sheet tracking: order ID, product, channel, status, courier, and delivery outcome.▸ Escalate unresolved orders, payment issues, or customer complaints to the Operations Manager promptly.2. Inventory Management &amp; Visibility▸ Maintain real-time visibility of stock across all locations: Online Warehouse, DHA Showroom, and Bahadurabad Showroom.▸ Conduct or coordinate regular stock counts and reconcile physical stock against system records (Splendid / Devaj Software).▸ Identify low-stock products and raise replenishment requests before stockouts occur.▸ Flag dead stock, slow-moving SKUs, and ageing inventory to the Operations Manager for decision-making.▸ Ensure all stock movements are recorded accurately and in a timely manner in the system.▸ Work with the accounts team to ensure inventory records match financial records at month-end.3. Stock Movement &amp; Transfer Coordination▸ Coordinate and document all stock transfers between locations (Warehouse &harr; DHA &harr; Bahadurabad &harr; Online).▸ Ensure every transfer is properly recorded in the system with correct quantities, dates, and reasons.▸ Manage stock allocation for online orders &mdash; ensuring the right stock is reserved, picked, and dispatched from the correct location.▸ Handle returns: receive returned stock, inspect condition, update inventory system, and coordinate disposition (restock, repair, write-off).▸ Maintain a stock movement log that is accessible and updated daily.4. Courier Management &amp; Follow-Up▸ Build and maintain strong working relationships with all courier partners (TCS, Leopards, BlueEx, Trax, etc.).▸ Coordinate daily pickups &mdash; confirm pickup windows, prepare manifests, and ensure all parcels are dispatched on time.▸ Track all in-transit shipments and proactively follow up on delayed, lost, or held parcels.▸ Manage RTO (Return to Origin) process: receive, record, inspect, and restock or escalate returned items.▸ Monitor courier performance metrics: delivery rate, RTO %, average delivery time &mdash; and raise concerns to management.▸ Handle courier disputes, claims for lost/damaged parcels, and maintain documentation for all claims.▸ Lead the team in daily courier follow-up calls and ensure no shipment goes untracked beyond 48 hours.5. Sales Sheets &amp; Operational Reporting▸ Maintain daily, weekly, and monthly sales sheets covering: units sold, revenue by channel, category-wise breakdown, and order status summary.▸ Prepare and share daily end-of-day (EOD) operations reports with the Operations Manager covering: orders dispatched, pending, RTOs, and stock issues.▸ Track and report on key e-commerce KPIs: conversion actions, repeat order rate, RTO %, average order value (AOV), and dispatch TAT.▸ Coordinate with the accounts team to ensure sales data aligns with financial records.▸ Maintain organised filing of all operational records: courier manifests, GRNs, transfer notes, return logs, and daily reports.6. Team Leadership &amp; Daily Operations▸ Lead, supervise, and motivate the e-commerce operations team on a daily basis.▸ Set daily priorities, assign tasks, and ensure team members stay on track throughout the shift.▸ Conduct brief daily team stand-ups to align on order targets, pending tasks, and priorities.▸ Train new team members on processes, systems, and quality standards.▸ Monitor team performance, provide constructive feedback, and escalate performance issues to the Operations Manager.▸ Ensure the workspace (packing area, dispatch area) is organised, clean, and properly stocked with packaging materials at all times.7. Cross-Channel Coordination▸ Serve as the primary link between the online operation and the DHA / Bahadurabad showrooms for stock, order, and customer queries.▸ Coordinate with showroom staff for click-and-collect orders, showroom stock requests, and product transfers.▸ Coordinate with the marketing team to ensure product listings are accurate, in-stock items are correctly live, and out-of-stock items are handled promptly.▸ Liaise with the accounts team daily to ensure all online transactions, refunds, and adjustments are captured correctly.8. Customer Experience Oversight▸ Ensure all online orders are packed to Royal Wrist brand standards &mdash; correct product, proper packaging, branding materials included.▸ Coordinate with the customer service function to resolve delivery complaints, wrong items, or damaged goods quickly.▸ Monitor customer feedback related to delivery experience and share insights with management for process improvement.Requirements &amp; QualificationsEducation▸ Bachelor's degree in Business Administration, Supply Chain, Commerce, or a related field.▸ Equivalent experience in lieu of a degree will be considered for highly qualified candidates.Experience▸ Minimum 2&ndash;3 years of experience in e-commerce operations, order management, or supply chain in a product-based business.▸ Proven experience managing a team in an operations or e-commerce environment.▸ Prior experience in a retail + e-commerce combined business (physical + online) is strongly preferred.▸ Experience working with Pakistani courier companies (TCS, Leopards, BlueEx, Trax, etc.) is required.▸ Experience in fashion, accessories, luxury goods, watches, or lifestyle products is a significant advantage.Skills &amp; Competencies▸ Strong command of the end-to-end e-commerce order fulfilment process.▸ Excellent inventory management skills &mdash; comfortable working with stock in multiple locations simultaneously.▸ Proficient in Microsoft Excel / Google Sheets &mdash; VLOOKUP, pivot tables, data entry, basic formulas.▸ Familiarity with accounting/inventory software (Splendid, Devaj, or similar) is preferred.▸ Strong leadership and people management &mdash; able to keep a team focused, accountable, and motivated.▸ Highly organised with meticulous attention to detail &mdash; zero tolerance for data gaps or mismatches.▸ Strong communicator &mdash; confident coordinating with couriers, showrooms, accounts, and senior management.▸ Problem-solver who stays calm under pressure and finds solutions, not excuses.▸ Comfortable with a fast-paced, high-volume environment &mdash; especially around sale seasons and peak periods.Tools &amp; Platforms▸ Microsoft Excel / Google Sheets &mdash; advanced usage for sales sheets and reporting.▸ Splendid / Devaj Accounting &amp; Inventory Software &mdash; for stock records and order data.▸ Courier portals / tracking systems (TCS, Leopards, BlueEx, Trax, etc.).▸ WhatsApp Business, Instagram, and/or e-commerce platforms (Shopify or similar) for order management.▸ Basic comfort with shared drives (Google Drive / Dropbox) for document filing.Key Performance Indicators (KPIs)Performance will be reviewed monthly against these indicators.▸ Same-day dispatch rate: 95%+ of orders dispatched on same day by cut-off time.▸ RTO (Return to Origin) rate: maintained below agreed threshold (target varies by courier).▸ Inventory accuracy: physical stock matches system records within &plusmn;2% at month-end.▸ Daily sales sheet accuracy: no missing orders, correct channel allocation, zero data gaps.▸ Courier follow-up response time: all delayed shipments flagged and followed up within 48 hours.▸ Team punctuality and daily task completion rate.▸ EOD report delivered to Operations Manager every working day without fail.What We Offer▸ Competitive salary based on experience.▸ A leadership role with real ownership and visibility in a growing premium brand.▸ Direct exposure to multi-channel retail + e-commerce operations at scale.▸ A collaborative, performance-driven team environment.▸ Opportunity to grow with the business as we expand channels and product lines.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Ecommerce Data Entry: 1 year (Preferred)</li></ul>Work Location: In person

E-commerce Team Lead

Digitaurus Tech

We&rsquo;re Hiring: Portal Sales Team Lead Location: On-site &ndash; Shahrah-e-Faisal, KarachiEmployment Type: Full-timeTimings: Night Shift (9:00 PM &ndash; 6:00 AM, Monday to Friday)Salary: Competitive, based on experienceGender: Male &amp; Female candidates are encouraged to apply✅ Key Responsibilities<ul><li>Lead, mentor, and manage a high-performing sales team</li><li>Create and execute plans to win high-value projects and clients in development, design, and SEO services</li><li>Ensure consistent achievement of individual monthly sales targets ($8,000 &ndash; $10,000 USD)</li><li>Monitor team performance, provide coaching, and drive continuous improvement</li><li>Build and maintain strong, long-term client relationships</li></ul>✅ Requirements<ul><li>Proven experience working on Freelancer.com</li><li>Strong leadership and team management capabilities</li><li>Excellent communication, negotiation, and closing skills</li><li>Ability to perform under pressure and consistently meet targets</li><li>Strategic mindset with a focus on growth and scalability</li></ul>✨ Perks &amp; Benefits<ul><li>Professional growth and career development opportunities</li><li>Supportive and professional work environment</li><li>Medical benefits</li><li>Bi-monthly team dinners</li><li>Traveling allowance for female employees</li></ul>Job Type: Full-timeWork Location: In person

Portal Sales Team Lead (Freelancer.com)

Lucid Web Solutions

Company: Lucid Web Solutions Location: Onsite &ndash; Karachi Employment Type: Full-TimeAbout the RoleLucid Web Solutions is looking for an experienced and strategic Senior Social Media Manager / Team Lead / Head of Marketing to lead our digital presence, marketing strategy, and campaign execution. The ideal candidate should have strong leadership skills, deep expertise across all major social media platforms, and proven experience managing high-performing campaigns for local and international clients.Key Responsibilities<ul><li>Develop and execute complete social media and digital marketing strategies</li><li>Lead and manage the social media/marketing team to achieve business goals</li><li>Plan, launch, and optimize paid campaigns across multiple platforms</li><li>Manage brand presence on Facebook, Instagram, LinkedIn, TikTok, X, Pinterest, Google, and other digital channels</li><li>Oversee content calendars, campaign ideas, and audience engagement strategies</li><li>Analyze campaign performance and generate actionable reports</li><li>Coordinate with graphic designers, content creators, and sales teams</li><li>Build lead generation and conversion-focused campaigns</li><li>Stay updated with market trends, competitor strategies, and platform updates</li><li>Handle international client communication, presentations, and meetings professionally</li></ul>Required Skills &amp; Qualifications<ul><li>8+ years of experience in social media marketing / digital marketing</li><li>Strong expertise across all major social media platforms</li><li>Hands-on experience with Meta Ads, Google Ads, LinkedIn Ads, TikTok Ads, and other campaign tools</li><li>Excellent understanding of paid media strategy, lead generation, and brand growth</li><li>Good understanding of graphic design and creative direction</li><li>Excellent written and verbal communication skills</li><li>Proven experience dealing with international clients</li><li>Strong leadership, team management, and decision-making skills</li><li>Ability to manage multiple projects in a fast-paced environment</li></ul>Nice to Have<ul><li>Experience in IT / Software industry marketing</li><li>Knowledge of SEO, automation tools, and CRM systems</li><li>Experience scaling brands internationally</li><li>Performance marketing and funnel optimization expertise</li></ul>Job Type: Full-Time Work Location: In personWork Location: In person

Senior Social Media Manager

anekor

We are urgently seeking a Call Center Manager for one of our clients, a growing startup company based in Karachi.Responsibilities<ul><li>Manage daily call center operations</li><li>Lead, train, and supervise call center agents</li><li>Set daily/weekly sales targets for the team</li><li>Drive sales and ensure achievement of revenue goals</li><li>Develop and improve call scripts to increase conversions</li><li>Monitor agent performance and provide daily feedback</li><li>Conduct daily team meetings and motivation sessions</li><li>Personally handle important or difficult customer calls</li><li>Ensure proper follow-up on all leads and inquiries</li><li>Maintain simple manual records of calls, leads, and sales</li><li>Identify performance gaps and take corrective actions</li><li>Work closely with management to improve sales output</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred but not mandatory)</li><li>4&ndash;7 years of experience in call center, telesales, or direct sales</li><li>At least 2 years in a team lead or supervisory role</li><li>Strong sales background (tele sales experience preferred)</li><li>Good communication skills in Urdu and basic English</li><li>Strong leadership and team handling skills</li><li>Target-oriented and sales-driven mindset</li></ul>Salary: Market CompetitiveLocation: KarachiWork Location: In person

Call Center Manager

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