it support engineer

senior secops engineer

technical services engineer

DeepHealth

<div>The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. 
Essential Duties and Responsibilities<ul><li> 
Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution.</li><li>Serve as the primary implementation resource for client projects from kick-off through completion</li><li>Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues.</li><li>Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner.</li><li>Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team.</li><li>Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues.</li><li>Maintain detailed records of incidents, solutions, and workflows in the ticketing system.</li><li>Contribute to the continuous improvement of support processes and knowledge base.</li><li>Ensure compliance with regulatory standards and internal IT policies.</li><li>Support key customers and maintain positive relationships, providing updates and guidance as needed.</li></ul> 
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. 
Minimum Qualifications, Education and Experience<ul><li>5+ years of experience in an IT support role</li><li>Bachelor&rsquo;s degree in IT, Healthcare Informatics, or related field, or equivalent experience. (Required)</li><li>Proven IT support experience, preferably in healthcare or clinical environments. (Required)</li><li>Strong customer relationship and call center support skills. (Required)</li><li>Strong IT, networking, and general computer skills. (Required)</li><li>Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows. (Required)</li><li>Experience troubleshooting complex applications and software products. (Required)</li><li>Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration. (Required)</li><li>Familiarity with healthcare IT systems, including EMR and clinical software. (Required)</li><li>Experience with ticketing systems and ITIL-based support processes. (Required)</li><li>Knowledge of archival and storage media. (Required)</li><li>Excellent troubleshooting, diagnostic, and analytical skills. (Required)</li><li>Strong written and verbal communication skills. (Required)</li><li>Ability to manage multiple tasks, work under pressure, and collaborate across teams. (Required)</li><li>Flexibility to work varied hours and participate in on-call rotations. (Required)</li><li>PACS/Radiology/DICOM/HL7 experience. (Preferred)</li><li>Radiology workflow experience. (Preferred)</li><li>CompTIA Linux, RHCA, or RHCT certification. (Preferred)</li><li>CCNA/CCNP certification. (Preferred)</li><li>Proficiency in additional languages, particularly for EU or international regions. (Preferred)</li></ul> 
Quality Standards<ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul> 
Travel
This position may require occasional travel. 
Working Environment
Remote 
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally
Salary is $95,000 to $110,000</div>

Technical Services Engineer

WilmerHale

<div>
 
 Job Description
 
 
 
 WilmerHale is a leading, full-service international law firm with 1,000 lawyers located throughout 12 offices in the United States and Europe. Our lawyers work at the intersection of government, technology and business, and we remain committed to our guiding principles of providing quality, excellent legal and client services; developing diversity among our lawyers and staff and cultivating an environment that promotes an ambitious spirit, collaboration and collegiality by drawing on the extraordinary talents and dynamic experience of our lawyers. Our goal is to reflect the diversity of our clients and the communities in which we practice.
 
 
 
 About The Role
 
 
 
 The Artificial Intelligence Engineer is responsible for developing and implementing cutting-edge AI solutions and models to solve complex problems and drive innovation at the firm. This includes working with the legal practices and business departments to support and improve their delivery of services by conceptualizing, developing, delivering, and supporting innovative solutions with a focus on AI and related technologies. The Artificial Intelligence Software Engineer works closely with other technical resources across Information Services (IS) to successfully manage the execution of AI projects, including project definition, requirements gathering, task planning, technical solution development, testing, support, and stakeholder management. Also responsible for supporting the creation of best practices for the development, maintenance, and use of AI solutions, assessing AI-related COTS solutions, as well as assisting end users to create prompts to optimize the effectiveness of the Large Language Models (LLM) solutions.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Collaborates with cross-functional teams to define AI project use cases, requirements, and objectives, ensuring alignment with overall business goals.
 </li>
 <li>
 Conducts research to stay up to date with the latest advancements in generative AI, machine learning, and deep learning techniques and identifies opportunities to integrate them into our products and services. Provides updates and recommendations to Director, Application Services.
 </li>
 <li>
 Optimizes existing generative AI models for improved performance, scalability, and efficiency.
 </li>
 <li>
 Develops clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI and related concepts to both technical and non-technical stakeholders.
 </li>
 <li>
 Contributes to the establishment of best practices and standards for AI development within the organization.
 </li>
 <li>
 Interacts with business stakeholders and explaining technical issues and approaches to a non-technical audience.
 </li>
 <li>
 Provides functional and technical support and enhancements for the firm&rsquo;s AI solutions.
 </li>
 <li>
 Provides technical mentorship and guidance to other team members.
 </li>
 <li>
 Creates and delivers end-user training and documentation and provides second-line support to other users.
 </li>
 <li>
 Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm.
 </li>
 <li>
 Initiates building and maintaining strong relationships with team members across functions and more senior client stakeholders. Uses conflict-resolution skills to facilitate strong team dynamics.
 </li>
 <li>
 Participates in special projects and performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 
 What You Will Bring to This Position
 
 
 
 <ul>
 <li>
 Proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow or PyTorch,
 </li>
 <li>
 Experience building recommendation models.
 </li>
 <li>
 Strong knowledge of data structures, algorithms, and software engineering principles.
 </li>
 <li>
 Familiar with cloud-based platforms and services, such as Azure or AWS.
 </li>
 <li>
 Demonstrated ability in .NET technologies using C# as well as related modern development languages and frameworks such as .NET Core, ASP.NET Core, REACT, etc.
 </li>
 <li>
 Strong SQL skills, the ability to write complex, efficient queries against extremely large data sets is highly desirable.
 </li>
 <li>
 Demonstrated ability to develop software/code (following firm standards) directly applicable to technology encompassed in assigned applications.
 </li>
 <li>
 Experience with adherence to a Software Development Methodology like SCRUM and DevOps practices and tools like GitHub, Azure DevOps or other such tools and methodologies.
 </li>
 <li>
 Excellent problem-solving skills, with the ability to think critically and creatively to develop innovative solutions.
 </li>
 <li>
 Willingness and ability to learn and use new technologies as the need arises.
 </li>
 <li>
 Ability to work effectively with both users and technical staff in team-oriented environments.
 </li>
 <li>
 Good oral and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel.
 </li>
 <li>
 Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
 </li>
 <li>
 A strong background in machine learning, deep learning, natural language processing, and software engineering is preferred. Experience working with large-scale language models such as GPT-3/4, BERT, Dolly, LLaMA, PaLM2, etc.
 </li>
 <li>
 Hands-on experience with LLMs fine-tuning is a plus.
 </li>
 <li>
 Experience with natural language processing (NLP) techniques and tools, such as SpaCy and/or NLTK is a plus.
 </li>
 <li>
 The ability to be self-directed and learn new technologies quickly is also paramount as the AI technology landscape continues to change rapidly.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 1-2 years&rsquo; experience delivering solutions with at least one of the following: TensorFlow, Pytorch, BERT and/or ChatGPT 3
 </li>
 <li>
 2-3 years of experience in applications and services integration and/or development, with significant specialization in one or more areas of the above-mentioned areas of technology
 </li>
 <li>
 4-5 years of applications web development experience using C# with either .NET Framework or NET CORE a plus
 </li>
 <li>
 Experience with the following is a big plus but not required: Microsoft Office 365, Microsoft Graph, Messaging (Rebus, NServiceBus)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferred. Equivalent experience may be considered in lieu of education requirements.
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 Wilmer Cutler Pickering Hale and Dorr LLP (WilmerHale) is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran, or any other protected status under applicable law. WilmerHale will make reasonable accommodation for qualified individuals with disabilities and otherwise as required by applicable law.
 
 
 For more information about Equal Employment Opportunity, please click here.
 
 
 Hire in salary range is $135,000 - $169,000
 
 
 <ul>
 <li>
 For additional information about our benefits, please click here
 
 
 </li>
 </ul>
 This job description is intended to describe the general nature and level of the work being performed by employees in the position. It is not intended to be a complete list of all responsibilities, duties, and skills for positions. The firm reserves the right at all times, in its sole discretion, to add or subtract duties and responsibilities, as it deems necessary.
 
 
</div>

Artificial Intelligence (AI) Engineer

CBRE

About the Role: 
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing, electrical, painting, roofing, heating, and cooling.
 This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You’ll Do:
 Perform maintenance and repairs to the mechanical, plumbing, structural, furniture, fire, life safety, and control systems. Keep facility and building systems up to applicable standards as assigned.
 Comply with all applicable codes, regulations, governmental agency, and company directives related to building operations and work safety.
 Maintain an energy management program. Ensure all systems operate in the most efficient manner.
 Assist with the implementation of a preventive maintenance program to ensure that building machinery and systems meet or exceed their rated life. Perform emergency repairs as needed.
 Follow departmental policies for the safe storage, usage, and disposal of hazardous materials. Maintain a clean and safe workplace.
 Review inspection to building systems including fire alarms, HVAC, and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client.
 Apply in-depth knowledge of standard principles and techniques/procedures to accomplish complex assignments and provide innovative solutions.
 Coach others and share in-depth knowledge of own job discipline and broad knowledge of several job disciplines within the function.
 Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
 Impact a range of customer, operational, project or service activities within own team and other related teams.
 Work within broad guidelines and policies.
 
Explain difficult or sensitive information. What You’ll Need: 
High School Diploma, GED, or trade school diploma with 4-5 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Universal CFC certification is preferred. Certifications/licenses as may be required by local or state jurisdictions. Prior shift management or supervisory experience preferred.
 Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
 Ability to exercise judgment based on the analysis of multiple sources of information.
 Willingness to take a new perspective on existing solutions.
 In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
 Organizational skills with an advanced inquisitive mindset.
 Sophisticated math skills. Ability to calculate mildly complex figures such as percentages, fractions, and other financial-related calculations.
 Why CBRE
 
When youjoin CBRE, you become part of the global leader in commercial real estateservices and investment that helps businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact. Our collaborative culture is built on our shared values — respect,integrity, service and excellence — and we value the diverse perspectives,backgrounds and skillsets of our people. At CBRE, you have the opportunity tochart your own course and realize your potential. We welcome all applicants.
 
OurValues in Hiring
 
At CBRE,we are committed to fostering a culture where everyone feels they belong. Wevalue diverse perspectives and experiences, and we welcome all applications.
 
Disclaimers
 
Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.
 
ApplicantAI Use Disclosure
 
We valuehuman interaction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.
 
AboutCBRE Group, Inc.
 CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 andS&P 500 company headquartered in Dallas, is the world’s largest commercialreal estate services and investment firm (based on 2024 revenue). The companyhas more than 140,000 employees (including Turner & Townsend employees)serving clients in more than 100 countries. CBRE serves clients through fourbusiness segments: Advisory (leasing, sales, debt origination, mortgageserving, valuations); Building Operations & Experience (facilities management,property management, flex space & experience); Project Management (programmanagement, project management, cost consulting); Real Estate Investments(investment management, development). Please visit our website at www.cbre.com.
 
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Building Engineer position is $74,800.00 annually [or $36.00 per hour] and the maximum salary for the Building Engineer position is $87,360.00 annually [or $42.00 Per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
 Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
 
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Building Engineer

Sonos

<div><div><div><div><div><div><div><div>At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other. As part of the Sonos team, you&rsquo;ll collaborate with people of all styles, skill sets, and backgrounds to realize our vision while fostering a community where everyone feels included and empowered to do the best work of their lives.</div></div></div></div></div></div></div>
This role is located on-site at our Boston office.
This position is office-based, meaning regular in-person collaboration or use of office equipment is essential to maximize effectiveness for this team and/or position. Qualified applicants must live within commuting distance of our Boston office and should expect to be in office 5 days per week.
As an IT Engineer on our Global IT Operations team, you&rsquo;ll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in enterprise support, a genuine curiosity for troubleshooting issues across Windows, Mac, and Linux devices, and an eagerness to grow their skills in a collaborative environment. You&rsquo;ll resolve problems related to applications and network connectivity while developing experience with enterprise collaboration platforms. This is a fast-paced role that requires excellent communication, a willingness to take ownership of tasks, and a focus on delivering efficient solutions.<h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><h2 class="jobSectionHeader">
Desktop &amp; Application Support</h2><ul><li>
Monitor the desktop support queue in Jira Service Management for incoming tier 1 &amp; 2 level tickets and participate in a shift schedule for responding to and dispositioning tickets, including a daily on-call rotation during normal working hours and a rotating weekend support schedule.</li><li>
Resolve common hardware issues pertaining to laptops, printers, peripherals, and mobile devices. Image laptops for deployment and decommission deprecated equipment. Manually install requested software.</li><li>
Basic admin level support within our main collaboration toolset &mdash; Jira, Confluence, Google Workspace, Slack &amp; Zoom &mdash; as well as configuration work within Okta and Active Directory.</li><li>
Use internal and external tools to deploy supported software.</li><li>
Troubleshoot and respond to incidents and provide repair services to maintain operations.</li><li>
Prioritize and address major incidents, outages, and requests.</li><li>
Perform routine installations and smaller projects as needed.</li><li>
Daily in-office support.</li></ul><h2 class="jobSectionHeader">
Technical Solution Design</h2><ul><li>
Contribute ideas for infrastructure-related improvements at local and remote sites under the guidance of senior engineers.</li><li>
Participate in the creation of self-service materials for use by the rest of the company, such as KB articles and self-help videos.</li><li>
Assist with creating and auditing documentation to help ensure it remains up to date.</li></ul><h2 class="jobSectionHeader">
People Support</h2><ul><li>
Perform new hire desk setups and moves.</li><li>
Perform onboard/offboard activities and licensing for user accounts, including legal holds.</li><li>
Handle account management and access to systems as well as account maintenance and cleanup according to established processes.</li></ul><h2 class="jobSectionHeader">
Facilities and Inventory Support</h2><ul><li>
Work with local vendors to schedule RMAs, repairs, and replacements.</li><li>
Ensure all delivered inventory matches POs, maintain received goods listing, and keep sufficient IT and AV inventory levels.</li><li>
Perform regular IDF/MDF maintenance.</li></ul><h2 class="jobSectionHeader">
AV Support</h2><ul><li>
Actively maintain conference room equipment, execute preventative maintenance, and troubleshoot AV/VC infrastructure and equipment issues.</li><li>
Support the AV team with regular hardware and software upgrades.</li><li>
Maintain and support Open Area Players deployed throughout the office spaces.</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Need</h1>
Basic Qualifications<ul><li>
Proven working experience in enterprise technical support, IT support, or as a technical engineer.</li><li>
Experience with Windows, Mac OS, Linux, iOS, and Android.</li><li>
Basic understanding of TCP/IP and WiFi technologies.</li><li>
Experience with Okta, Atlassian, Slack, Google Workspace, and Microsoft.</li><li>
Strong problem-solving skills.</li><li>
Ability to troubleshoot PC hardware issues and applications.</li><li>
Willingness to take ownership of tasks and see them through to completion, with support from the team when needed.</li><li>
Excellent communication skills, both written and verbal.</li><li>
Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>
Highly self-motivated and detail oriented.</li><li>
Exceptional customer service orientation for both internal and external customers.</li><li>
Experience working in a team-oriented, collaborative environment.</li><li>
Ability to work non-standard hours, holidays, and weekends, and participate in on-call rotation.</li><li>
10% travel required.</li><li>
Qualified applicants must be able to work from an office location.</li></ul>
Preferred Qualifications<ul><li>
Two or four-year degree in a technical discipline from an accredited college or university; experience can be substituted for a degree.</li><li>
Familiarity with Intune and/or JAMF is a plus.</li><li>
Industry standard certifications (CompTIA, AWS, Microsoft, Apple, etc.).</li></ul>
Research shows that candidates from underrepresented backgrounds often don&rsquo;t apply for roles if they don&rsquo;t meet all the criteria. If you don&rsquo;t have 100% of the skills listed, we strongly encourage you to apply if interested.
Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work in the United States, both now and in the future.
Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.
The base pay range for this role based off geographic location is:
$67,000 and $83,400
The specific pay offered will depend on the candidate&rsquo;s geographic location, as well as qualifications and experience. We apply geographic pay differentials based on the cost of labor in the market. Employees in high-cost locations may be compensated at the upper end of the range, while those in medium or low cost markets may be compensated at the lower end of the range. Your recruiter can provide more details about the specific salary range for your location during the hiring process.
Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.
We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Regular full time employees in the US are eligible for benefits on day one, including:<ul><li>
Medical, Dental, and Vision Insurance</li><li>
A 401(k) plan with company matching and immediate vesting</li><li>
An Open Time Off policy (OTO) so you have maximum opportunity to disconnect and recharge, with no tenure-based vacation accruals required</li><li>
80 hours of sick time upon hire, refreshed annually</li><li>
Up to 12 paid holidays per calendar year</li><li>
Sonos offers a generous paid leave program for new parents or to care for a family member with a serious health condition, as well as short- and long-term disability for your own medical condition</li><li>
Company-paid Disability, Life, and AD&amp;D Insurance</li><li>
Voluntary benefits, including Voluntary Life, AD&amp;D, Accident, and Pet Insurance</li><li>
Mental health benefits to support your holistic well-being</li><li>
A generous employee discount program &amp; Sonos Radio HD - on us!</li></ul>
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.</div>

IT Support Engineer

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Do you have a builder&rsquo;s mentality where &ldquo;show me&rdquo; means more than &ldquo;tell me&rdquo;? Are you passionate about technology, understand cloud architectures &amp; platforms and quick to pick up emerging technologies? Are you adept at working with customers to experiment with innovative approaches and the validate the technical feasibility of solutions?
 
 
As trusted customer advocates, the Prototyping and Customer Engineering (PACE) team helps customers in creating the early iterations of products and solutions, often exploring new technical grounds. The team is looking for a Customer Solutions Manager who can orchestrate complex customer engagements from concept to delivery. If you're passionate about AI technologies, love solving ambiguous problems, and thrive on helping teams move fast while maintaining quality, this is your opportunity to shape how organizations globally approach AI adoption.
 
 
In this role, you'll own AI-focused customer engagements end-to-end, partnering with Prototyping Engineers and Design Technologists to deliver breakthrough solutions. You'll work with technologies like large language models, RAG architectures, autonomous agents, and AI-driven development tools while applying Amazon's Working Backwards methodology to ensure every prototype starts with customer outcomes. This isn't a typical TPM role - you'll be at the forefront of the AI revolution, working on problems that don't have obvious answers and creating patterns that influence the entire industry.
 
 
Position requires travel - About 25% Domestic Travel
 
 
Key job responsibilities 
<ul><li>Own strategic AI-focused customer engagements from kick-off through delivery, applying Working Backwards methodology to define solution requirements, success criteria, and scope
</li><li>Facilitate PACE Prototyping Engineers and Design Technologists in AI solution design and agentic architecture patterns, coordinating adoption of AI-driven development tools to accelerate delivery
</li><li>Partner with Global Sales and Solutions Architecture teams to identify and qualify Generative AI and Agentic AI opportunities, supporting PACE leadership with program-level strategy
</li><li>Build and maintain relationships with customer executives and AWS leadership through structured communications, operational reviews, and clear reporting on AI outcomes and business impact
</li><li>Establish engagement metrics, track delivery velocity, and contribute to program-level KPIs that measure success
</li><li>Develop and implement processes that improve team efficiency, prototype delivery speed, and knowledge sharing across the PACE community
</li><li>Proactively identify risks specific to AI implementations and develop mitigation strategies to ensure successful outcomes
</li><li>Apply product thinking to ensure AI prototypes are designed with responsible AI practices, production readiness, and long-term customer value
</li></ul> 
A day in the life 
Your morning dives into three active prototype engagements pushing the boundaries of what's possible with Agentic AI: a retail customer building an agentic shopping assistant, a financial services firm prototyping fraud detection, and a manufacturing company exploring supply chain optimization. Each novel challenge becomes a blueprint illuminating the path for enterprises globally. You facilitate a customer working session between their data science team and your Prototyping Engineer, navigating trade-offs between accuracy and latency. Mid-morning, you run a risk review identifying a data access blocker, coordinating quickly with the customer's infrastructure team and AWS Solutions Architects to unblock progress. You partner with Sales on a new opportunity, assessing feasibility and strategic fit. Afternoon brings a stakeholder sync demoing agent orchestration patterns and a team retrospective capturing breakthrough learnings. You're the connective tissue keeping engagements moving at unprecedented speed, removing blockers, ensuring quality, and shaping how enterprises adopt transformative AI. 
 
About the team 
The Prototyping and Customer Engineering (PACE) team is a group of hands-on builders that works with AWS customers to derisk or accelerate the launch of a new product or service. Through rapid, time-boxed prototyping engagements, PACE helps customers explore the art of the possible with AWS, turning bold ideas into working solutions that demonstrate real business value. PACE operates at the frontier of emerging technology, with deep expertise in Generative AI, Agentic AI, AI/MAL, and modern agentic application development. 
 
About the team 
Diverse Experiences 
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying. 
 
Why AWS? 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. 
 
Mentorship &amp; Career Growth 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. 
 
Work/Life Balance 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree in science, technology, engineering, math, business or equivalent</li><li>6+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience</li><li>6+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience</li><li>Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams</li><li>Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP certification, or SCRUM/Agile, SAFe certification</li><li>Experience implementing cloud services including migrations and modernization projects or similar</li><li>Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, MA, Boston - 153,600.00 - 207,800.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually 
USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually 
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div>

Customer Solutions Manager, Prototyping & Customer Engineering

The Home Depot

<div>Position Purpose:
A Supply Chain Engineer supports process improvement and task-out projects for the distribution centers, typically related to cost out and productivity. An Engineer may perform operational analysis, process improvement, facility and capacity planning, and project management. Must be a self starter, detail oriented, able to manage multiple projects, possesses excellent communication skills, works well with a team, interacts with multiple levels and functions within the Supply Chain organization. 
Key Responsibilities:<ul><li>
40% Conducts time studies, performs zero base analysis, rate analysis, network analysis, statistical analysis, flow path analysis and related supply chain analysis.</li><li>
25% Identifies Logistics process improvement opportunities through competitive analysis, and critical thinking. Supports and/or leads cross-functional strategic or process improvement projects. Reports and engages senior operational leaders and stakeholders to gain alignment on implementation plan and success metrics</li><li>
25% Develop reports and runs ad hoc queries. Identifies, modifies and develops standard operating procedures to steamline operating processes and training opportunities. Support implementation of completed Kaizen events / process change alignment to local leadership and provide recommendations for successful transitions. Lead process improvement initiatives leveraging Lean-Six Sigma.</li><li>
10% Provides facility and capacity planning support for distribution and transportation functions in Logistics.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
Reports to Manager Logistics.</li><li>
This role has no direct reports.</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 20% to 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Industrial Engineering Degree or other related Engineering Degree</li><li>
Experience with Lean Six Sigma or other Process Improvement Methodology</li><li>
Proficient in: Microsoft Office Suite including Access, Excel, Powerpoint, Project, Word and AutoCad.</li><li>
Experience conducting time studies and the development of engineered performance standards</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
2</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Business Analysis: Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes.</li><li>
Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups.</li><li>
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.</li><li>
Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situations.</li><li>
Cross-functional knowledge: Uses knowledge of functional areas, organizational structure, and key business drivers to support company initiatives and long-term growth strategies, understanding individual and functional impact on the whole organization.</li><li>
Delivers Results: Demonstrates a clear bias for action and a sense of urgency on priorities. Sets and communicates high standards for achievement.</li><li>
Process Improvement: Uses Six Sigma, or other process improvement methodology to develop and execute efficient and cost effective solutions to align with the business objectives within the Logistics organization. Formalize plans to achieve desired results in a timely manner, individually and in team environments.</li><li>
Acts Strategically: Knows the contribution of each business unit and function in Logistics to business and project success. Understands and uses financial indicators/metrics to measure the performance of projects.</li><li>
Drives Excellence: Approaches problems systematically; develops solutions with sustainable and scalable results. Uses sound judgement and makes good decisions in a timely manner.</li><li>
Excels in Customer Service: Thinks and Acts with a Customer Perspective.</li><li>
Inspires Achievement: Excites associates about change, by explaining its benefits and the business case.</li></ul></div>

DC Engineer, FDC/BDC

Software Engineer, Machine Learning

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