it support specialist

it support coordinator

systems administrator

it support engineer

customer service representative Jobs in Doha

customer service representative

technical support agent

Arab Solutions

<div>
 
 Job Title:
 
 Senior Helpdesk Agent (Arabic Speaker)
 
 
 
 Location:
 
 Doha, Qatar
 
 
 
 Experience:
 
 3&ndash;5 Years
 
 
 
 Language Requirement:
 
 Arabic (Fluent) + Basic English
 
 
 
 Job Summary
 
 
 
 We are seeking a skilled and customer-focused
 
 Senior Helpdesk Agent
 
 to provide advanced technical support and ensure high-quality IT service delivery. The ideal candidate will handle escalated issues, support junior agents, and maintain service excellence while communicating effectively in Arabic.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 &amp; Level 2 technical support for end users (hardware, software, network issues)
 </li>
 <li>
 Handle and resolve complex or escalated tickets within defined SLAs
 </li>
 <li>
 Act as a point of escalation for junior helpdesk agents
 </li>
 <li>
 Monitor ticket queues and ensure timely resolution and follow-ups
 </li>
 <li>
 Install, configure, and troubleshoot desktops, laptops, printers, and applications
 </li>
 <li>
 Support user account management (Active Directory, email systems, access control)
 </li>
 <li>
 Maintain accurate documentation of incidents, solutions, and processes
 </li>
 <li>
 Collaborate with IT teams (network, infrastructure, security) for issue resolution
 </li>
 <li>
 Ensure high levels of customer satisfaction and communication in Arabic
 </li>
 <li>
 Assist in training and mentoring junior staff
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in IT Helpdesk / Service Desk roles
 </li>
 <li>
 Strong troubleshooting skills in:
 </li>
 <ul>
 <li>
 Windows OS, Microsoft Office 365
 </li>
 <li>
 Basic networking (LAN/WAN, VPN)
 </li>
 <li>
 Hardware and peripheral support
 </li>
 </ul>
 <li>
 Experience with ticketing systems (ServiceNow, Jira, or similar)
 </li>
 <li>
 Knowledge of Active Directory and user management
 </li>
 <li>
 Excellent Arabic communication skills (spoken &amp; written)
 </li>
 <li>
 Basic English communication skills
 </li>
 <li>
 Strong problem-solving and analytical abilities
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 IT certifications such as ITIL, CompTIA A+, or Microsoft certifications
 </li>
 <li>
 Experience in enterprise or managed service environments
 </li>
 <li>
 Prior experience in mentoring or leading a small team
 
 
 </li>
 </ul>
 Skills: comptia a+,windows os,user management,it helpdesk,lan,vpn,escalation,troubleshoot desktops,network,security,itil,wan,active directory,infrastructure
</div>

Senior Helpdesk Agent (Arabic)

Confidential

<div>
 
 
 Job Description
 
 
 
 
 
 
 The IVR Operation Support Engineer will be responsible for
 
 operations, maintenance, and enhancement of IVR and Cisco Contact Center (IPCC) hosted platforms
 
 within a telecom environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and NOC incident handling
 </li>
 <li>
 Analyze and support
 
 new design requirements and enhancements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of hosted IPCC/IVR solutions
 
 </li>
 <li>
 Configure and maintain:
 </li>
 <li>
 PRI lines
 </li>
 <li>
 IP Telephones
 </li>
 <li>
 Voice gateways and routing
 </li>
 <li>
 Develop and maintain:
 </li>
 <li>
 
 ICM Scripts
 
 </li>
 <li>
 
 TCL Scripts
 
 </li>
 <li>
 IVR call flows
 </li>
 <li>
 Support
 
 Cisco IPCC Hosted Solutions
 
 , including:
 </li>
 <li>
 ICM configuration and troubleshooting
 </li>
 <li>
 CVP (Customer Voice Portal) reporting
 </li>
 <li>
 Call Manager (CUCM) configuration and maintenance
 </li>
 <li>
 Perform:
 </li>
 <li>
 Gateway, IP, Router, and Logger configuration &amp; troubleshooting
 </li>
 <li>
 RDBMS-related activities
 </li>
 <li>
 Support
 
 HIPCC (Hosted IP Contact Center)
 
 services (e.g., 111, 180 services)
 </li>
 <li>
 Deploy and manage:
 </li>
 <li>
 DR environments (IPCC, CVP, VXML servers)
 </li>
 <li>
 Provide
 
 remote/off-hours support when required
 
 </li>
 <li>
 Coordinate with
 
 vendor TAC support
 
 for critical issues
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IVR and IPCC platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintain
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Generate
 
 reports and analytics
 
 for business/marketing teams (Voice of Customer insights)
 </li>
 <li>
 Design, develop, and maintain:
 </li>
 <li>
 Call routing
 </li>
 <li>
 ICM scripting
 </li>
 <li>
 IVR backend integrations (Micro Apps)
 </li>
 <li>
 Support
 
 Outbound IVR campaigns and agent campaigns
 
 </li>
 <li>
 Ensure all
 
 Change Requests and Service Requests
 
 are:
 </li>
 <li>
 Tested thoroughly
 </li>
 <li>
 Delivered with quality assurance
 </li>
 <li>
 Coordinate with:
 </li>
 <li>
 Product, Marketing, Sales, and Operations teams
 </li>
 <li>
 Support
 
 long-term planning and integration of Contact Center solutions
 
 </li>
 <li>
 Provide
 
 technical guidance and support to teams
 
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco IPCC / Contact Center (Hosted &amp; Enterprise)
 </li>
 <li>
 IVR systems &amp; call flow design
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 CUCM (Cisco Unified Communications Manager)
 </li>
 <li>
 ICM scripting &amp; TCL scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 SQL Server / RDBMS
 </li>
 <li>
 VoIP technologies
 </li>
 </ul>
 
 
 Versions Experience (Preferred):
 
 
 <ul>
 <li>
 IPCC: 5.x, 8.x, 10.5
 </li>
 <li>
 CVP: 3.x, 7.x, 8.x, 10.5
 </li>
 <li>
 CUCM: 4.x, 6.x, 8.x, 10.5
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 Cisco Voice/Collaboration certifications (
 
 Professional level preferred
 
 )
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 4&ndash;6 years in IVR / IPCC / Contact Center technologies
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Strong understanding of:
 </li>
 <li>
 Telecom environment &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 Experience in:
 </li>
 <li>
 IVR backend integration
 </li>
 <li>
 Contact Center solution design and support
 </li>
 </ul>
 
 
</div>

IVR Operation Support Engineer

NorrisGPS Technologies W.L.L.

A Technical Support Engineer is responsible for helping customers or internal users resolve technical problems related to hardware, software, networks, or systems. The role sits between customer service and engineering, requiring both technical knowledge and strong communication skills.Main responsibilities<ul><li>Troubleshoot and resolve technical issues via phone, email, chat, or ticketing systems</li><li>Diagnose problems with software, hardware, networks, or applications</li><li>Guide users through step-by-step solutions in a clear, simple way</li><li>Escalate complex issues to higher-level engineers or development teams</li><li>Install, configure, and update software or systems when needed</li><li>Document issues, solutions, and recurring problems in knowledge bases</li><li>Monitor system performance and identify potential technical risks</li><li>Collaborate with product and engineering teams to improve system reliability</li></ul>Key skills required<ul><li>Strong understanding of IT systems, networking, or software applications</li><li>Problem-solving and analytical thinking</li><li>Good communication and customer service skills</li><li>Familiarity with operating systems (Windows, Linux, macOS)</li><li>Experience with support tools (ticketing systems like Jira, Zendesk, etc.)</li><li>Ability to work under pressure and handle multiple issues at once</li></ul>Pay: QAR88,000.00 - QAR142,000.00 per yearWork Location: In person

Technical Support Engineer

Economic Group

We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, You will work closely with the Information Technology department to oversee and manage projects, from conceptualization through to design and implementation, including business analysis and processes mapping, user acceptance testing, training end users.Duties and Responsibilities&middot; Install and configure software and computer systems.&middot; Troubleshoot system &amp; network problems and diagnosing and solving hardware or software faults.&middot; Talk colleagues or clients through steps to help them resolve their technical problems.&middot; Maintain procedures and reports that provide technical support to the entire organization.&middot; Analyze records and logs to spot underlying trends and potential issues.&middot; Support the implementation of new solutions or applications.&middot; Establish accounts for new users and assist with password or login problems.&middot; Test, evaluate, and make decisions about new technology for the business.&middot; Participate in business-wide meetings to provide insight into technical requirements.&middot; Replace parts as required.&middot; Set up new users accounts and profiles and deal with password issues.&middot; Respond within agreed time limits to call outs.&middot; Work continuously on a task until completion.&middot; Prioritize and manage many open cases at one time.&middot; Conduct electrical safety checks on computer equipment.Qualifications&middot; Associate&rsquo;s or bachelor&rsquo;s degree in computer science or a related field.&middot; 5+ years of experience in a technical support role.&middot; Certifications are preferred.&middot; Working knowledge and expertise with a variety of software, hardware, and applications.&middot; Willingness to solve complicated problems and see projects through to completion.&middot; Analytical skills to study problems and records and identify solutions.&middot; Team-oriented attitude to help other colleagues and departments with technical problems.&middot; Strong interpersonal communication and relationship-building skills.&middot; Ability to manage time and effectively prioritize numerous projects at one timeJob Type: Full-timeWork Location: In person

IT Support

Vodafone

<div>
 
 Job Description
 
 
 
 Key accountabilities and decision ownership:
 
 
 <ul>
 <li>
 Provide support to close enterprise fixed and managed service complaints in agreed SLA&rsquo;s. Track and review technical complaints per customer segment with technical complaints manager. And ensure enterprise customer is always kept informed on technical complaint status.
 </li>
 <li>
 Log every customer interaction and field activity in CRM tool. Identify reasons/ root cause for technical tickets and derive solutions to reduce technical complaints. Seek support form technical complaint manager in case of customer escalations
 </li>
 <li>
 Ensure all technical inventory provisioned for customer is tracked and access controlled. Also ensure field teams from sub-contractor and managed service vendor are following standard operating procedures to resolve technical complaint from customer.
 </li>
 <li>
 Perform any additional project, task or activities assigned/delegated by the Line Manager. And perform regular health checks to avoid uncontrolled outages.
 </li>
 <li>
 Provide support and handle all the fixed level 1 activities included and not limited to:
 </li>
 <ul>
 <li>
 Receive customer complaint over call or through ticketing tool. Operating hours for team are 24x7.
 </li>
 <li>
 Call customers for 1st level troubleshooting
 </li>
 <li>
 Book appointment booking for field visit if need
 </li>
 <li>
 Monitor SLAs across multiple field vendors and areas
 </li>
 <li>
 Tracking trouble tickets are closed within agreed SLA &ndash; 24 Hours. This is including field visit
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 Educational Qualification:
 
 
 Engineering degree in telecommunications
 
 
 Professional Certifications and Licensure:
 
 
 <ul>
 <li>
 ITIL or PRINCE2 certifications are preferable
 </li>
 <li>
 Alcatel NRS1 or NRS2 certifications or Cisco Equivalent certifications, is a advantage
 
 
 </li>
 </ul>
 Knowledge and Experience:
 
 
 <ul>
 <li>
 Minimum 5 Years of relevant experience in Fixed Operations with telecom Vendors /Operator, with strong follow-up skills and an ability to organize applicable department timelines and follow up with internal and external customer needs
 </li>
 <li>
 Knowledge to create training material and troubleshooting guide based on the use case scenarios with good email writing skills and understand technical resolutions &amp; RCA&rsquo;s when it comes to customer communication
 </li>
 </ul>
</div>

Fixed L1 Technical Support Advisor

Kawsus Tech Doha

Job Opportunity: IT Support LeadLocation: Doha, Qatar Company: Kawsus Tech DohaAbout UsKawsus Tech Doha is a technology services provider specializing in IT infrastructure, enterprise support, and digital transformation solutions. We are committed to delivering reliable, secure, and innovative IT services that empower businesses to operate efficiently. As we expand, we are seeking a proactive IT Support Lead to oversee our support operations and ensure seamless technology experiences for our clients and teams.Role OverviewThe IT Support Lead will be responsible for managing IT support teams, coordinating technical assistance, and ensuring high-quality service delivery across the organization. This role requires leadership, technical expertise, and strong communication skills to drive operational excellence.Key Responsibilities<ul><li>Lead and supervise the IT support team to deliver timely and effective solutions.</li><li>Oversee daily IT support operations, including hardware, software, and network troubleshooting.</li><li>Manage escalated technical issues and ensure quick resolution.</li><li>Develop and implement IT support policies, procedures, and performance metrics.</li><li>Collaborate with IT infrastructure and systems teams to align support with organizational needs.</li><li>Train and mentor staff on IT tools, troubleshooting, and customer service best practices.</li><li>Monitor IT systems performance and recommend improvements.</li><li>Prepare reports on IT support activities and team performance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>4&ndash;7 years of experience in IT support, with at least 2 years in a leadership role.</li><li>Strong knowledge of IT infrastructure, networking, and system administration.</li><li>Experience with helpdesk software, ticketing systems, and ITIL practices.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Lead IT support operations for a growing technology company in Doha.</li><li>Play a key role in enhancing Kawsus Tech Doha&rsquo;s IT service delivery.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Supportive, collaborative, and innovation-driven work culture.</li></ul>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Support Lead

Waters Network

Responsibilities Resolve hardware, software, and network issues. Install, configure, and maintain computer systems, devices, and applications. Set up user accounts, permissions, and equipment for new hires. Monitor systems, log issues, and document solutions in ticketing systems. Support operating systems, email, productivity tools, and other business applications. Assist with updates, upgrades, and basic security practices.Requirements 1&ndash;3 years of experience in IT support, help desk, or desktop support. Familiarity with Windows and/or Mac operating systems. Knowledge of common business software such as Microsoft Office or Google Workspace. Strong problem-solving and communication skills. Ability to prioritize tasks and work in a fast-paced environmentالراتب المدفوع: QAR٥٠٫٠٠&nbsp;لكل ساعةموقع العمل: بشكل شخصي

Explore 2082+ Technical support agent in Doha this May. Find roles across top companies and apply now to boost your career.

2082 technical support agent jobs In Doha

Senior Helpdesk Agent (Arabic)

IVR Operation Support Engineer

Technical Support Engineer

IT Support

Fixed L1 Technical Support Advisor

IT Support Lead

IT Support