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senior service sales engineer

technical support agent

ECCO Gulf Majorel Qatar

<div><h3 class="jobSectionHeader"><b>IT Helpdesk Support Engineer</b></h3>
<h4 class="jobSectionHeader"><b>Job Summary</b></h4>
<ul>
<li><p>We are seeking an experienced Helpdesk Support Professional to provide both functional assistance and technical support to end users.</p>
</li>
<li><p>The successful candidate will be responsible for supporting Microsoft Windows and client software, administering and managing endpoints on-site and remotely, and maintaining user accounts, including creation, activation, and deactivation.</p>
</li>
<li><p>Additional responsibilities include operating the ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the Attendance System and Telephony, as well as handling various server and network-related tasks.</p>
</li>
<li><p>This individual will serve as the primary point of contact for providing both technical and functional assistance to users on deployed applications, following established procedures and training guidelines.</p>
</li>
<li><p>A solid understanding of Microsoft Azure and the Dynamics Platform is required.</p></li><br>
</ul>
<h4 class="jobSectionHeader"><b>Key Responsibilities</b></h4><br>
<p></p>
<ul>
<li><p>Serving as the first point of contact for customers seeking technical assistance over the phone or email.</p>
</li>
<li><p>Support users on a functional level by offering guidance on how to use systems and equipment.</p>
</li>
<li><p>Perform remote troubleshooting through diagnostic techniques and pertinent questions.</p>
</li>
<li><p>Perform on-site installations and support.</p>
</li>
<li><p>Install and configure Windows and other desktop software.</p>
</li>
<li><p>Configure and manage connectivity and storage.</p>
</li>
<li><p>Maintain Windows.</p>
</li>
<li><p>Protect devices and data.</p>
</li>
<li><p>Deploy Windows client.</p>
</li>
<li><p>Manage identity and access by creating and maintaining AD users.</p>
</li>
<li><p>Manage compliance policies and configuration profiles.</p>
</li>
<li><p>Manage, maintain, and protect devices.</p>
</li>
<li><p>Manage apps.</p>
</li>
<li><p>Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.).</p>
</li>
<li><p>Roll out patches.</p>
</li>
<li><p>Assist in-person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and a positive impact on user satisfaction.</p>
</li>
<li><p>Maintain printing systems and assist with network printer system maintenance.</p>
</li>
<li><p>Maintain backup system and processes.</p>
</li>
<li><p>Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, submitted tickets, and callbacks in a timely manner, in accordance with current procedures.</p>
</li>
<li><p>Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers.</p>
</li>
<li><p>Maintain records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.</p>
</li>
<li><p>Work effectively and professionally with other team members; learn from and share knowledge with others.</p>
</li>
<li><p>Escalate irresolvable issues to Engineers, advanced support, or vendor support.</p>
</li>
<li><p>Identify and resolve problems of basic scope using proper tools and techniques.</p>
</li>
<li><p>Offer suggestions for process improvements in the helpdesk area.</p>
</li>
<li><p>Apply basic standards and procedures to accomplish tasks, including learning how to use and apply applicable technologies.</p>
</li>
<li><p>Manage and operate the ManageEngine Suite &ndash; ServiceDesk Plus and Endpoint Central.</p></li><br>
</ul>
<h4 class="jobSectionHeader"><b>Required Skills and Qualifications</b></h4><br>
<p></p>
<ul>
<li><p>Bachelor&rsquo;s degree in Computer Science, or a related field.</p>
</li>
<li><p>Relevant Microsoft certifications: Windows Client, Managing Modern Desktop, and Azure.</p>
</li>
<li><p>Minimum 2 years of hands-on experience with Microsoft Client and Server platforms as a helpdesk technician.</p>
</li>
<li><p>Effective communication skills in both written and verbal forms.</p>
</li>
<li><p>Mandatory: Fluent in both Arabic and English.</p></li></ul></div>

IT Helpdesk Support Engineer - (6 Months Contract)

Al Rayah Driving School

<p><b>Job Title:</b> Level 1 IT Support</p><p><b>Location:</b> Doha, Qatar<br/><b>Company:</b> Dalla Driving Academy</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level technical support for hardware, software, and networking issues.</li><li>Troubleshoot and resolve problems related to desktops, laptops, printers, and attendance systems.</li><li>Assist users with system logins, password resets, and basic application support.</li><li>Escalate complex issues to Level 2/3 IT support when necessary.</li><li>Ensure all support requests are logged and tracked in the ticketing system.</li><li>Install, configure, and maintain IT equipment as required.</li><li>Support staff with basic IT training and guidance.</li><li>Adhere to company IT policies and ensure compliance with security guidelines.</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;2 years of experience in IT support/helpdesk (preferred).</li><li>Basic knowledge of Windows OS, MS Office, networking, and common troubleshooting.</li><li>Familiarity with printers, attendance machines, and other office equipment.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work under pressure and handle multiple tasks.</li><li>Flexibility to work shifts and weekends, if required.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,000.00 - QAR2,500.00 per month</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul>

IT Support

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>ITC Technical Support Officer
</div></div><div><div>Ref #
</div><div>225996
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Pilots &amp; Flight Operations
</div></div><div><div><ul><li>Closing date: 15-Sep-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as an ITC Technical Support Officer to be based in Doha, Qatar.</p><p>
As an ITC Technical Support Officer, you will be fully responsible for all IT, Computer/Hardware and other technical support. You will be responsible for managing Training Center IT infrastructure and equipment through the Qatar Airways Common Services Departments while taking leading role in relation to routine technical support and technical projects.</p><p><b>
Specific responsibilities for the role include:</b></p><ul><li><p>
Take lead in all technical matters and work with minimum supervision to deliver total availability of department technical resources as required in 24/7 pilot training center.</p></li><li><p>
Install and configure computer systems, diagnose hardware and software faults and solving technical and applications problems, either over the phone or in person.</p></li><li><p>
Manage the Training Centre hardware and software IT inventory including spares.</p></li><li><p>
Setup and operate audio visual equipment for trainings, presentations, meetings and conferences.</p></li><li><p>
Ensure that AV systems are fully maintained to the high level of operational capabilities.</p></li><li><p>
Develop database and/or record system of jobs and task related to the technical support and provide support in the form of procedural documentation.</p></li><li><p>
Identify areas of improvement in operations and develop SOP or tools to support the wider objective of business.</p></li></ul><p><b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following skills and qualifications:</p><ul><li><p>
Relevant College or University qualification to minimum Bachelor's level with minimum 4 years of job-related experience.</p></li><li><p>
Knowledge, experience and understanding of a networking IP environment.</p></li><li><p>
General understanding of Windows and MAC OS to support the various applications used in Qatar Airways.</p></li><li><p>
Ability to troubleshoot with flexibility and success across varying technology platforms such as MS WINDOWS, MAC, iOS, Android.</p></li><li><p>
Knowledge and understanding of information technology operations, responsibilities, processes and procedures ITIL V4 certification can be a plus.</p></li><li><p>
Knowledge on Windows based High Availability solutions.</p></li><li><p>
Knowledgeable in SharePoint site and list creations.</p></li><li><p>
Knowledge of IT Documentation.</p></li><li><p>
Exposure to Project Management Techniques.</p></li><li><p>
Excellent Communication Skills (Verbal &amp; Written English).</p></li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=225996</div></div></div></div></div></div></div></div>

ITC Technical Support Officer

JOB HUB GLOBAL

<p><b>IT Helpdesk Support Engineer&mdash;English and Arabic Speaker&mdash;Mandatory</b></p><p><b>Location:</b> Doha, Qatar<br/><b>Salary:</b> QAR 9,000 (Full Package)<br/><b>Contract:</b> 6 Months (Extendable)</p><p><b>About the Role</b></p><p>Our client, a leading multinational technology company, is seeking an experienced <b>IT Helpdesk Support Engineer</b> to join their team in Doha. The ideal candidate will provide both functional assistance and technical support to end-users, ensuring smooth operations of IT systems and infrastructure. This role offers the opportunity to work with advanced technologies in a fast-paced, multicultural environment.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the first point of contact for technical support requests via phone, email, or in person.</li><li>Provide functional guidance to users on deployed applications, equipment, and systems.</li><li>Perform remote troubleshooting using diagnostic techniques and relevant tools.</li><li>Conduct on-site installations, configurations, and maintenance of Windows and client software.</li><li>Administer and manage endpoints, connectivity, storage, and user accounts (creation, activation, deactivation).</li><li>Manage and operate the <b>ManageEngine Suite</b> (ServiceDesk Plus &amp; Endpoint Central).</li><li>Support attendance systems, telephony, network, and server-related tasks.</li><li>Roll out patches, maintain backup systems, and ensure compliance policies are met.</li><li>Maintain desktop technologies including laptops, phones, monitors, and printers.</li><li>Research, resolve, and document technical queries following standard procedures.</li><li>Collaborate effectively with colleagues, escalating issues when necessary.</li><li>Suggest process improvements to enhance service efficiency.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science or a related field.</li><li>Relevant Microsoft certifications: <b>Windows Client, Managing Modern Desktop, Azure</b>.</li><li>Minimum 2 years of hands-on experience supporting Microsoft client and server platforms.</li><li>Strong communication skills (verbal &amp; written).</li><li><b>Fluent in Arabic &amp; English</b> (mandatory).</li><li>Customer service-oriented mindset with a proactive, problem-solving approach.</li></ul><p><b>Why Join?</b></p><ul><li>Work with a prestigious multinational technology company.</li><li>Opportunity to extend the contract and grow in a global environment.</li><li>Competitive package: QAR 9,000 (all-inclusive).</li></ul><p><b>Important.</b></p><p><i><b>Applicants must answer the pre-screening questions to be considered for this position.</b></i></p><p><i><b>THOSE WHO CAN JOIN IMMEDIATELY SHOULD APPLY. REGRETTABLY ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED</b></i></p><p><b>About Job Hub Global</b></p><p>At <b>Job Hub Global</b>, we believe that people are at the heart of every great organization. As a <b>premier HR consultancy</b>, we are passionate about helping businesses thrive by providing <b>bespoke recruitment</b>, <b>staff outsourcing</b>, <b>workforce solutions</b>, and <b>HR management consultancy</b> services that are tailored to meet your unique needs.</p><p>With a deep understanding of the evolving workplace, we are committed to connecting exceptional talent with exceptional companies. Our mission is to empower businesses with the right people, processes, and strategies to drive success. Whether you&rsquo;re looking to build a high-performing team, streamline your workforce, or navigate the complexities of HR management, <b>Job Hub Global</b> is here to partner with you every step of the way.</p><p><i><b>Together, we&rsquo;ll turn challenges into opportunities and dreams into achievements. Your success is our business.</b></i></p><p>Job Types: Full-time, Contract<br/>Contract length: 6 months</p><p>Pay: QAR9,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you hold a Bachelor&rsquo;s degree in Computer Science or a related field?</li><li>Do you have a minimum of 2 years of hands-on experience supporting Microsoft Client and Server platforms as a Helpdesk Technician?</li><li>Are you fluent in both Arabic and English (spoken and written)?</li><li>Do you currently hold any Microsoft certifications (Windows Client, Managing Modern Desktop, Azure)?</li><li>his position offers a full package salary of QAR 9,000. Do you accept this compensation, and can you join immediately?</li></ul>

IT Helpdesk Support Engineer- English and Arabic Speaking

ECCO Gulf WLL

<div>
 IT Helpdesk Support Engineer
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking an experienced Helpdesk Support Professional to provide both functional
 <br/>
 <br/>
 assistance and technical support to end users. The successful candidate will be
 <br/>
 <br/>
 responsible for supporting Microsoft Windows and client software, administering and
 <br/>
 <br/>
 managing endpoints on-site and remotely, and maintaining user accounts, including
 <br/>
 <br/>
 <strong>
  Creation, Activation, And Deactivation. Additional Responsibilities Include Operating The
  <br/>
  <br/>
 </strong>
 ManageEngine suite for ServiceDesk ticketing and Endpoint Management, supporting the
 <br/>
 <br/>
 Attendance System and Telephony, as well as handling various server and network-related
 <br/>
 <br/>
 tasks. This individual will serve as the primary point of contact for providing both technical
 <br/>
 <br/>
 and functional assistance to users on deployed applications, following established
 <br/>
 <br/>
 procedures and training guidelines. A solid understanding of Microsoft Azure and the
 <br/>
 <br/>
 Dynamics Platform is required.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Serving as the first point of contact for customers seeking technical assistance over
   <br/>
   <br/>
  </li>
 </ul>
 the phone or email.
 <br/>
 <br/>
 <ul>
  <li>
   support users on a functional level, by offering guidance on how to use systems and
   <br/>
   <br/>
  </li>
 </ul>
 equipment.
 <br/>
 <br/>
 <ul>
  <li>
   Performing remote troubleshooting through diagnostic techniques and pertinent
   <br/>
   <br/>
  </li>
 </ul>
 questions.
 <br/>
 <br/>
 <ul>
  <li>
   Performing on-site installations and support.
  </li>
  <li>
   Install and configure Windows and other desktop software.
  </li>
  <li>
   Configure and manage connectivity and storage
  </li>
  <li>
   Maintain Windows
  </li>
  <li>
   Protect devices and data
  </li>
  <li>
   Deploy Windows client
  </li>
  <li>
   Manage identity and access by creating and maintaining AD users.
  </li>
  <li>
   Manage compliance policies and configuration profiles
  </li>
  <li>
   Manage, maintain, and protect devices
  </li>
  <li>
   Manage apps
  </li>
  <li>
   Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors,
   <br/>
   <br/>
  </li>
 </ul>
 Printers, etc.)
 <br/>
 <br/>
 <ul>
  <li>
   Rollout patches.
  </li>
  <li>
   Assist in person or remotely in the resolution of support issues among company sites
   <br/>
   <br/>
  </li>
 </ul>
 to ensure timely distribution of knowledge and positive impact on user satisfaction
 <br/>
 <br/>
 <ul>
  <li>
   Maintain printing systems and assist with network printer system maintenance
   <br/>
   <br/>
  </li>
 </ul>
 C1-Internal
 <br/>
 <br/>
 <ul>
  <li>
   Maintain backup system and processes.
  </li>
  <li>
   Research, resolve, and respond to questions received via telephone calls, e-mail,
   <br/>
   <br/>
  </li>
 </ul>
 walk-ups, open submitted tickets and callbacks in a timely manner, in accordance
 <br/>
 <br/>
 with current procedures
 <br/>
 <br/>
 <ul>
  <li>
   Acquire and maintain current knowledge of relevant product offerings and support
   <br/>
   <br/>
  </li>
 </ul>
 policies in order to provide technically accurate solutions to customers
 <br/>
 <br/>
 <ul>
  <li>
   Maintains records of daily communication transactions, problems, remedial actions
   <br/>
   <br/>
  </li>
 </ul>
 taken, and installation activities by creating and updating the required tickets.
 <br/>
 <br/>
 <ul>
  <li>
   Work effectively and professionally with other team members, learns from and
   <br/>
   <br/>
  </li>
 </ul>
 shares knowledge with others.
 <br/>
 <br/>
 <ul>
  <li>
   Escalate irresolvable issues to Engineers, advanced support or vendor support.
  </li>
  <li>
   Identify and resolve problems of basic scope using proper tools and techniques
  </li>
  <li>
   Offers suggestions for process improvements in the helpdesk area.
  </li>
  <li>
   Applies basic standards and procedures to accomplish tasks including learning how
   <br/>
   <br/>
  </li>
 </ul>
 to use and apply applicable technologies.
 <br/>
 <br/>
 <ul>
  <li>
   Manage and Operate the ManageEngine Suite ServiceDesk Plus and EndPoint Central
  </li>
  <li>
   Has helpful customer service-oriented personality and enjoys interacting with and
   <br/>
   <br/>
  </li>
 </ul>
 helping others.
 <br/>
 <br/>
 <strong>
  Required Skills And Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, or a related field
  </li>
  <li>
   Relevant Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
  </li>
  <li>
   Minimum 2 year of hands-on experience Microsoft Client and server platforms as a
   <br/>
   <br/>
  </li>
 </ul>
 helpdesk technician
 <br/>
 <br/>
 <ul>
  <li>
   Effective communication skills in both written and verbal forms
  </li>
  <li>
   Mandatory: Fluent Arabic &amp; English speaker
  </li>
 </ul>
</div>


Elite Real Estate

<p>We are seeking a motivated and professional Real Estate Agent to join our team. The ideal candidate will be responsible for guiding clients through the process of buying, selling, and renting properties while delivering exceptional customer service and building long-term client relationships.</p><p>Key Responsibilities:</p><ul><li>Assist clients in buying, selling, and renting residential or commercial properties.</li><li>Conduct property viewings, open houses, and market evaluations.</li><li>Provide clients with advice on market conditions, pricing, and mortgage options.</li><li>Negotiate contracts and ensure all agreements comply with legal requirements.</li><li>Develop and maintain strong client relationships through networking and referrals.</li><li>Market properties through online platforms, advertising, and promotional events.</li><li>Stay up to date with local real estate market trends, regulations, and best practices.</li><li>Prepare necessary documentation such as contracts, agreements, and lease records.</li></ul><p>Qualifications &amp; Skills:</p><ul><li>Proven experience as a real estate agent or similar role (preferred).</li><li>Strong knowledge of local property market and industry regulations.</li><li>Excellent negotiation, communication, and interpersonal skills.</li><li>Ability to work independently and manage time effectively.</li></ul><p>*</p><p>What We Offer:</p><ul><li>Competitive commission-based structure.</li><li>Training and professional development opportunities.</li><li>Access to marketing tools, leads, and administrative support.</li><li>A collaborative and supportive team environment.</li></ul><p>Job Type: Full-time</p><p>Pay: QAR5,000.00 - QAR10,000.00 per month</p>

Property consultant

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Cloud Solution Architecture- Power Platform</b></h1><div><div><p>
Doha, Ad Daw&#7721;ah, Qatar</p><p>
+ 1 more location</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Aug 26, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1850303</b></div></div></div><div><div><div>
Work site</div><div><b>
Up to 50% work from home</b></div></div></div><div><div><div>
Travel</div><div><b>
25-50</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Customer Success</b></div></div></div><div><div><div>
Discipline</div><div><b>
Cloud Solution Architecture</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
The Power Platform Cloud Solution Architect will be an HQ role, covering and serving the various countries in MEA. The candidate will focus on the 3 priority Pillars of Customer Centricity, Technical Leadership and Business Impact. We continue to evolve &amp; use the Tech Maturity Model to determine how to serve customers at scale. In FY26 you will play a key role in our customers realizing value in their MS investment, enabled by Unified &amp; Enhanced Solutions. You do this through delivery of your technical expertise and business acumen, ensuring customers have a secure, resilient architecture. You will be the trusted advisor that leads our customers AI experiences. You will continue to focus on Job1/Job2 as per your accountabilities in the MCEM framework and deliver customer outcomes and business value to MS</div><div>
Focus areas:</div><ul><li>
Drive AI growth via Agents that drive Copilot Studio and where possible leverage Copilot Chat, M365 Copilot, &amp; Azure AI services that optimize a customer&rsquo;s outcomes &amp; Copilot Journey.</li><li>
Vigilantly maintain the health of the Power Platform customer base.</li><li>
Strong UE execution to drive STU/CSU handoffs, usage &amp; renewal growth</li><li>
Identify and deliver expansion opportunities for Enhanced Solutions</li></ul><div>
Business Priorities:</div><ul><li><b>
Accelerate AI share capture with Copilot + Agents</b>: Simplify AI orchestration via a prescriptive Copilot Journey to accelerate AI share capture across M365 Copilot, Copilot Chat, and Copilot Studio + Agents.</li><li><b>
Drive core business momentum</b>: Drive balanced and strategic growth across discrete AI Workforce and AI business process targets (including ME3, FLW, W365, AVD, Sales, Service, ERP, CCaaS, Power Platform, and Business Central).</li><li><b>
Deliver usage excellence across all that we do: </b>Drive Power &amp; Agents Consumed Value (PACV) through Power Platform &amp; Copilot Studio usage growth: Expand Usage Excellence execution to accelerate customer time-to-value &amp; ROI, improve E3/Dynamics/Power Platform usage &amp; renewals and optimize new capacity for Copilot &amp; Agents.</li><li><b>
ES + Programs: </b>Develop a deep understanding of hero Unified offers, changes to VBD portfolio, and FY26 programs (such as ECIF) so you can leverage them to drive ES + Usage growth. Improve Unified/ VAS attach across all sales plays following the Formula for Success and grow Enhanced Solutions</li><li><b>
End to End AI Journey:</b> Take Customers through the Copilot Journey and transform business process with Agents. Vigilantly maintain the health of existing customer</li></ul></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div></div><div><ul><li><div>
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 10+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting</div><div>
OR equivalent experience</div></li><li>
Technical product proficiency and readiness</li><li>
Deeper Business Value and Change Management Skills</li><li>
Strong operational discipline &amp; Usage Excellence delivery</li></ul><div><b>
Preffered Qualifications:</b></div><ul><li>
Understanding of how to modernize with intelligent, purpose-built app</li><li>
Ability to Build agent-infused apps as the new interface<br>
for enterprise systems</li><li>
Optimize with Agent-powered business processes</li><li>
Innovate with agents to automate workflows and replace repetitive or complex tasks</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div><b>
Responsibilities:</b><br>
Leverage business process expertise to drive Agents sitting on Copilot Chat / M365 Copilot with existing D365 customers</div><div><b>
Solution Plays</b><br>
Power Platform CSAs align to the &ldquo;Innovate with Low Code AI &amp; Agents&rdquo; Solution Play: The Copilot and Agents at Work solution play positions Microsoft as a leader in AI business solutions. It has potential to drive significant revenue through M365 Copilot licenses and Studio consumption, as well as win socket share with Copilot Chat usage. Market trends indicate a growing demand for AI-driven solutions that can automate repetitive tasks and improve efficiency, as evidenced by the widespread adoption of AI tools across various industries. By addressing these trends, Microsoft aims to provide a comprehensive AI solution that meets the evolving needs of businesses and supports their digital transformation journeys</div><div></div><div><b><br>
Core Contribution:</b></div><div>
Establish M365 Copilot + Copilot Studio as the leading commercial AI solution</div><ul><li>
Establish thought-leadership and generate customer excitement for our AI-innovation with a drumbeat of product moments</li><li>
Consistent to-customer assets showcasing AI-transformation value, incl. demos &amp; scenarios for M365 Copilot, Copilot Chat &amp; Agents</li><li>
Leave no segment or worker role uncovered by driving Copilot Chat</li></ul><div></div><div><br>
Accelerate Low Code and transform the D365 core business</div><ul><li>
Establish customer confidence on Copilot Studio as the platform for Agents</li><li>
Accelerate Low Code by cross-pollinating AI capabilities connected to the Agent momentum</li><li>
Transform legacy ERP &amp; CRM through D365 AI innovation and Agents supported with demos and premium offers</li></ul><h3 class="jobSectionHeader"><b>
Additional details</b></h3><div><ul><li><b>
Technical Excellence (Level 400)</b></li></ul><div>
Develop a deep understanding of the technology, knowing how and why it works the way it does. Explain how solution impacts customers' specific business outcomes and lead solution envisioning sessions and/or hackathons to secure technical decision making.</div><ul><li><b>
Business Value + Adoption &amp; Change Management</b></li></ul><div>
Continue evolving with an AI-first approach. Deepen your business value acumen to better manage scope and risk and improve value realization/ROI discussions with customers. Deepen your change management skills to help customers more effectively through AI transformation.</div><ul><li><b>
Usage Excellence</b></li></ul><div>
Actively manage MSX milestones, account team orchestration, and proper tagging to document account status. Address account blockers by proactively using the UAT process, engaging CSR as needed and update MSX routinely.</div></div></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

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