technical support engineer

T-Tech

<div><p><i>Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?
</i></p><p><i>Join a collaborative team of nine where you&rsquo;ll have the opportunity to deepen your expertise and work on complex infrastructures.</i></p><p></p>
Key ResponsibilitiesAdvanced Technical Support<ul><li>
Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues</li><li>
Identify root causes, evaluate solutions, and implement robust, long-term fixes</li><li>
Ensure issues are fully resolved with no downstream impact</li><li>
Analyse trends and recurring incidents, implementing preventative measures</li></ul>
Infrastructure &amp; Cloud Management<ul><li>
Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance</li><li>
Drive improvements in platform reliability, scalability, and security</li><li>
Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment</li></ul>
Service &amp; Operational Excellence<ul><li>
Follow best practice processes for incident, problem, and change management</li><li>
Continuously improve service desk processes, tooling, and knowledge sharing</li><li>
Contribute to operational efficiency through standardisation and automation</li></ul>
Customer Engagement<ul><li>
Act as a technical escalation point for customers, ensuring a professional and high-quality experience</li><li>
Build strong relationships through clear communication and technical expertise</li><li>
Ensure customer satisfaction through timely and effective resolution</li></ul><p>
</p>Documentation &amp; Reporting<ul><li>
Accurately log and manage incidents within the service management system</li><li>
Maintain clear documentation of fixes, processes, and time tracking</li></ul><p>
</p>Team Development &amp; Mentoring<ul><li>
Support and mentor Service Desk Analysts and Engineers</li><li>
Share knowledge to improve first-time fix rates and team capability</li><li>
Take ownership of your professional development, including certifications and ongoing learning</li></ul><p></p><b>
Recruitment Process</b><ul><li>
Telephone interview with the Recruitment Manager</li><li>
30-minute Microsoft Teams interview with the Hiring Manager</li><li>
Online Thrive Assessment</li><li>
Final stage interview in our London Office</li></ul><br>
<b>
Requirements</b><br>
<br>
Skills, Experience &amp; Qualifications<p>
We&rsquo;re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.</p><ul><li>
Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies</li><li>
Minimum of 3 years&rsquo; experience in IT support, including experience within a managed service provider (MSP) environment</li><li>
Hands-on experience working within an ITIL-aligned service environment</li><li>
Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments</li><li>
Experience managing Microsoft Exchange (both Online and on-premises environments)</li></ul><br>
<b>
Benefits</b><br>
<ul><li>
23 days annual leave plus your birthday off, because your time matters</li><li>
BUPA Cash Plan to support your health and wellbeing</li><li>
50 percent flexible working, giving you real balance and autonomy</li><li>
Work from home allowance to help cover your home office costs</li><li>
Two paid charity days each year, so you can give back to causes you care about</li><li>
Fully funded training and professional development to support your long-term career growth</li><li>
Three company social events per year, designed to connect, celebrate and have fun as a team</li></ul></div>

Infrastructure Engineer

Gather Technology Ltd

<p><b>Location:</b> London<br/><b>Hours:</b> 40 per week<br/><b>Salary:</b> &pound;35,000&ndash;&pound;40,000 (depending on experience)<br/><b>Type:</b> Full-time, permanent</p><p><b>Benefits:</b></p><ul><li>22 days&rsquo; annual leave + bank holidays (increases with service)</li><li>Pension scheme</li><li>Private health insurance (after qualifying period)</li><li>Funded professional training and certifications</li><li>Regular company socials and team events</li><li>Certified <i>Great Place to Work</i> employer</li></ul><p><b>Why this role matters</b></p><p>We exist to deliver exceptional IT services to ambitious businesses who depend on technology to accomplish their mission. We offer IT Support, infrastructure projects, software development, and cyber security.</p><p>We're looking for an Onsite IT Engineer to join our team, working full-time from one of our client offices in Central London.</p><p>As a Gather employee, you'll be based onsite providing day-to-day IT support alongside our existing London engineering team. This role is ideal for someone who enjoys a hands-on support environment, building relationships with end users, and working across a variety of technologies in a fast-paced MSP setting.</p><p>You&rsquo;ll be part of Gather&rsquo;s wider technical team, with clear escalation paths, shared tooling, and ongoing support. You&rsquo;ll also contribute to supporting other Gather clients remotely and occasionally onsite.</p><p>The role involves resolving day-to-day technical issues, delivering high-quality IT support across desktop, server, and cloud environments, and contributing to improvements that keep systems stable, secure, and well maintained.</p><p>This role would suit an in-house IT engineer looking to move into a more fast-moving MSP environment, while still enjoying the structure and relationships that come from being physically based at a client.</p><p><b>Key responsibilities</b></p><ul><li>Act as one of Gather&rsquo;s onsite contacts in London</li><li>Provide first and second line support via phone, email, remote tools, and in person</li><li>Troubleshoot issues across Microsoft 365, Windows desktop/server environments, networking, and cloud services</li><li>Escalate complex issues appropriately while maintaining ownership and clear communication</li><li>Deliver excellent customer service: clear, friendly, and proactive</li><li>Assist with onboarding, device deployment, and user setup</li><li>Support project work such as migrations, upgrades, and documentation</li><li>Identify recurring issues and suggest improvements or automation</li><li>Maintain accurate records in our service management systems</li></ul><p><b>Skills &amp; attributes</b></p><ul><li>Strong foundation in Microsoft 365, Windows 10/11, and basic networking.</li><li>Curious, methodical problem-solver who looks for root causes</li><li>Confident communicator who can explain technical issues clearly</li><li>Organised, dependable, and comfortable owning tasks end to end</li><li>Friendly, approachable, and professional with users</li><li>Keen to learn, develop, and take on more responsibility over time</li></ul><p><b>Experience</b></p><ul><li>Minimum 2 years&rsquo; experience in an IT support role (MSP experience desirable)</li><li>Experience supporting end users in a professional environment</li><li>Familiar with ticketing systems, RMM tools, and documentation platforms.</li><li>Exposure to Active Directory, Exchange/365 administration, and basic networking (DNS, DHCP, VPNs, firewalls).</li><li>Relevant certifications are a plus, or willingness to work towards them with our support</li></ul><p><b>About Gather Technology</b></p><ul><li>Founded in 2017</li><li>17 employees</li><li>~&pound;2m annual revenue</li><li>Head office: Yeovil, Somerset</li><li>Remote offices: London and Aylesbury</li></ul><p><b>Our Vision:</b></p><ul><li>Our customers will be our best salespeople.</li><li>Our employees will be our best recruiters.</li><li>We will be an award-winning employer and a truly great place to work.</li><li>We will attract and retain smart, motivated, and ambitious people.</li><li>We will grow our monthly recurring revenue by 20% annually.</li></ul><p><b>Ready to apply?</b></p><p>If you enjoy solving problems, helping people, and want to grow your skills as part of a supportive, ambitious MSP team, we&rsquo;d love to hear from you.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &pound;35,000.00-&pound;40,000.00 per year</p><p>Benefits:</p><ul><li>Company pension</li><li>Cycle to work scheme</li><li>Private dental insurance</li><li>Private medical insurance</li><li>Sick pay</li></ul><p>Experience:</p><ul><li>IT Support: 2 years (required)</li></ul><p>Language:</p><ul><li>English (required)</li></ul><p>Work authorisation:</p><ul><li>United Kingdom (required)</li></ul><p>Work Location: In person</p>

Onsite IT Engineer

Aforza

<p></p><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>Location: </b>UK Based &ndash; London / Cardiff Office</h3>
<p><b><i>
Right to Work: </i></b><i>Applicants must have the right to work in the United Kingdom. We are unable to offer visa sponsorship for this position. All candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.</i></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Company Description</b></h3>
<p>
Aforza is a groundbreaking, fast-growing cloud company focused on transforming the Consumer Goods industry. Backed by key Silicon Valley investors and built-in partnership with Salesforce, the worldwide leader in cloud business applications, Aforza helps Consumer Goods companies drive significant positive commercial transformation.</p>
<p>
At Aforza, our values and culture are aligned with how we see the world, and our commitment goes way beyond building great cloud solutions. Yes, we want to build applications that our users love, but we also want to make the world a better place. We not only enable our clients to be more efficient and effective but are also building meaningful partnerships focusing on helping our clients reduce waste by providing best in class intelligence and automation wherever they conduct their business.</p><h3 class="jobSectionHeader"><br>
<b>
Job Description</b></h3>
<p>
We're looking for a passionate and technically sharp Help Desk Support Engineer to join our growing Customer Success team. You'll be the first point of contact for Aforza customers around the world, diagnosing and resolving issues across our cloud and mobile platform.</p>
<p>
This is a hands-on, customer-facing role where your ability to blend technical problem-solving with clear communication will make a real difference to the field teams and trade planners who rely on Aforza every day.</p><h3 class="jobSectionHeader"><br>
<b>
What You'll Do</b></h3>
<ul><li>Serve as the first line of support for customer-reported issues, managing cases from initial triage through to resolution</li>
<li>Diagnose and troubleshoot technical issues across Aforza's web, mobile (iOS &amp; Android), and integration layers; including offline sync, data flows, and Salesforce platform behaviour</li>
<li>Prioritise and escalate critical issues effectively, coordinating with Engineering and Product teams where needed</li>
<li>Maintain clear, accurate case documentation and contribute to the internal knowledge base</li>
<li>Provide timely updates to customers throughout the support lifecycle, ensuring a high-quality experience at every touchpoint</li>
<li>Support customer onboarding and configuration queries, helping users get the most from the platform</li>
<li>Identify patterns in reported issues and flag product improvement opportunities to the wider team</li><br>
</ul>
<h3 class="jobSectionHeader"><br>
<b>What We're Looking For</b></h3><br>
<p></p>
<b>
Required Experience</b><br>
<ul><li>2+ years in a call centre / technical support, help desk, or customer-facing software support role</li>
<li>Experience supporting SaaS or cloud-based applications</li>
<li>Familiarity with Salesforce (configuration, objects, permissions, data model) a Salesforce Administrator certification (ADM201) is a strong plus</li>
<li>Understanding of mobile application support across iOS and Android platforms</li>
<li>Working knowledge of web technologies (HTML, JavaScript, REST APIs, JSON) sufficient to diagnose integration and data issues</li>
<li>Solid grasp of database concepts and SQL for log analysis and data investigation</li>
<li>Experience with ticketing platforms such as Salesforce Service Cloud, Zendesk, or Jira Service Management</li>
<li>Excellent written and verbal communication skills - you can translate complex technical issues into clear, calm language for non-technical users</li>
</ul>
<p><b>Preferable</b></p>
<ul>
<li>Experience in the Consumer Packaged Goods (CPG), FMCG, or field sales software space</li>
<li>Familiarity with Google Cloud Platform tools or services</li>
<li>Exposure to trade promotion management, route-to-market, or retail execution software</li>
<li>Working knowledge of APEX or LWC (Salesforce development)</li>
</ul>
<p><b>You Are</b></p>
<ul>
<li>Naturally curious - you dig into problems rather than passing them on</li>
<li>Composed under pressure and comfortable managing multiple open cases at once</li>
<li>A clear communicator who can build trust quickly with customers</li>
<li>Motivated by customer outcomes, not just ticket closure</li>
<li>Comfortable working in a fast-paced, high-growth scale-up environment</li></ul><br>
<p><b>Benefits</b></p>
<p>
There are plenty of good reasons to work for Aforza. Here are a few:</p>
<ul>
<li>Salary - competitive salary, plus performance-related bonus.</li>
<li>Share Options - enrolment in the company&rsquo;s Share Option Scheme (subject to Board approval).</li>
<li>Annual Leave - 25 days of entitlement.</li>
<li>Private Health Cover - Family Plan.</li>
<li>Life Insurance - 4 x Basic Annual Salary.</li>
<li>Pension - Group Personal Pension Scheme, 4% from Aforza.</li>
<li>Perkbox - Membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks.</li>
</ul>
<p><b>Please note: </b>the benefits outlined above reflect a typical UK employee package. Specific entitlements may vary depending on your country of hire.</p></div></div></div></div></div></div></div><p></p>

Support Engineer

Harness

<div><div><p>Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code &ndash; testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this &ldquo;outer loop,&rdquo; helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.</p>
<p>
Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.</p>
<p>
Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend &mdash; enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.</p>
<p>
With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery &mdash; and we&rsquo;re looking for exceptional talent to help us move even faster.</p></div><div><h3 class="jobSectionHeader"><b>
Position Summary</b></h3>
<div>
<p>In this role, you will be working with internal and external stakeholders to architect, design and implement FinOps, IaC, and DB solutions for enterprise customers. You will have an opportunity to work with Harness Engineering and various customer functions, such as DevOps, SRE, Cloud, Finance and Engineering Analytics teams. You will develop best practices and automations to streamline Harness platform deployments in the most efficient, scalable, repeatable and reliable manner possible. We're a high-growth company on a once-in-a-lifetime journey to revolutionize engineering deployment tools &amp; continuous delivery.</p>
<p>
In this role, you will partner closely with enterprise customers across EMEA to architect, design, and implement DevSecOps, FinOps, and Engineering Excellence solutions using the Harness platform.</p>
<p>
You will collaborate with Harness Engineering, Sales Engineering, and Customer Success, as well as customer teams including DevOps, SRE, Platform Engineering, Cloud Infrastructure, Finance, and Engineering Leadership. Your mission is to help customers modernize and scale their CI/CD practices in a way that is secure, cost-efficient, reliable, and aligned with business outcomes.</p>
<p>
This is a hands-on, customer-facing role in a high-growth global SaaS company, supporting organizations as they evolve their cloud-native and Kubernetes adoption across AWS, GCP, and Azure.</p>
</div>
<h3 class="jobSectionHeader"><b>About The Role</b></h3>
<div><ul><li>Engage directly with customer technical teams to assess and understand existing processes and DevSecOps, CI/CD pipelines and governance models.</li>
<li>Architect and implement an optimized Harness setup for integration, scale, and repeatability</li>
<li>Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their processes, design their Harness implementation to best fit those requirements, and correlate the technical success criteria to the business requirements</li>
<li>Provide positive anecdotes from each engagement, craft best practices around Customer implementations, convert them into automation and create reference patterns</li>
<li>Document and implement processes and solutions that are employed for onboarding success for the purpose of internal enablement</li>
<li>Contribute to the product design, assist in the Harness Community, and for building out of an advanced technical knowledge base</li>
<li>Consult on DevSecOps, cloud-native CI/CD and Kubernetes</li>
<li>Interact with customers on a professional, meaningful and technically deep level</li>
<li>Define current-state vs. target-state architecture and a phased onboarding and adoption roadmap spanning CI/CD, IaC, security and reliability.</li>
<li>Provide forward-looking technical direction aligned with both customer needs and platform evolution.</li>
<li>Author and standardize design patterns (reusable pipeline templates, deployment strategies, golden paths) and integration blueprints to SCM, cloud, artifact registries, secret managers, identity, ITSM, and observability.</li>
<li>Guide and oversee execution across implementation engineers and delivery partners.</li>
<li>Drive onboarding and adoption across multiple teams and business units.</li>
<li>Deliver hands-on implementation across CI/CD, infrastructure-as-code, supply-chain security, the internal developer portal, database DevOps, and site reliability.</li>
<li>Partner with Customer Success and account teams to drive adoption, growth, and long-term customer success</li>
<li>Work closely with Pre-sales and Post-sales teams to ensure that Harness customers are successful and experience a high level of customer satisfaction with the Harness solution</li>
</ul></div><h3 class="jobSectionHeader"><b>About You</b></h3>
<div><ul><li>BA/BS degree in CS or Computer Engineering-related field with <b>8+ years</b> in consulting roles / software delivery / DevSecOps / Platform Engineering</li>
<li>You have a strong consulting attitude and a commercial acumen in delivering custom solutions to customers of all sizes, stakeholder management, workshop facilitation, and customer-facing communication are part of your DNA.</li>
<li>Your written and verbal communication are exceptional - You are able to present to a platform engineer team as well as a CxO with equal confidence.</li>
<li>You have experience driving engineering culture change in large enterprises - such as onboarding and adoption of new tooling, processes, and ways of working at scale.</li>
<li>You are a results-driven individual with a hunger for accomplishing in fast paced environments and a knack for optimizing processes</li>
<li>You have a proven ability to work with cross-functional, distributed teams.</li>
<li>You are a perpetual learner, thrive in a team setting, enjoy sharing your experience and solutions, consistently pursuing excellence and success in all your tasks, detail-oriented and analytical, with excellent written and verbal communication skills.</li>
<li>You are familiar with architecture frameworks (TOGAF or equivalent) and Well-Architected reviews (AWS/Azure/GCP)</li>
<li>You have proven hands-on experience leading migrations from incumbent tooling to a modern, consolidated delivery platform - including continuous delivery (e.g., IBM UrbanCode Deploy / UCD), continuous integration (e.g., Jenkins), and infrastructure-as-code management (e.g., Terraform Cloud / HCP Terraform).</li>
<li>Willingness to travel up to 25%</li>
<li>Last but not least, you have deep hands-on experience in <b>at least 3</b> of the areas listed below, with working knowledge of the rest:</li>
<ul><li><b>CI/CD &amp; pipelines: </b>GitLab CI/CD, GitHub Actions, Jenkins, Azure DevOps, CircleCI, GitOps principles with Argo CD/Workflows, Tekton, Buildkite, Bamboo, TeamCity, AWS CodePipeline.</li>
<li><b>Policy-as-Code &amp; governance: </b>OPA/Rego, HashiCorp Sentinel, Kyverno.</li>
<li><b>SSO &amp; identity:</b> Okta, Azure AD/Entra ID, OneLogin, Keycloak, LDAP, SAML/OIDC.</li>
<li><b>Infrastructure as Code (IaC):</b> Terraform, OpenTofu, Pulumi, AWS CloudFormation, Azure ARM/Bicep, Crossplane, Ansible - plus IaC orchestration/management such as Terraform Cloud / HCP Terraform, Spacelift, env0, Scalr, Terragrunt, Atlantis, AWS Proton</li>
<li><b>IaC security scanning:</b> Checkov, Wiz, Snyk IaC, Checkmarx, Terrascan</li>
<li><b>Application security testing:</b> SonarQube, Checkmarx, Veracode, Semgrep, Trivy, Grype, GitGuardian</li>
<li><b>Internal developer portals &amp; platform engineering:</b> Backstage, Cortex, Roadie, Kratix, Port, OpsLevel, Atlassian Compass, Configure8, Humanitec - with hands-on catalog modeling, golden-path scaffolding, and scorecards</li>
<li><b>Environment management &amp; deployment:</b> Argo CD, Flux, Spinnaker, Octopus Deploy, IBM UrbanCode Deploy, Codefresh; ephemeral / on-demand environments (Bunnyshell, Qovery, Release.com, Garden, Okteto, Signadot); configuration management with Ansible, Puppet, Chef, Saltstack in conjunction with Helm and Kustomize usage</li>
<li><b>Database DevOps:</b> Liquibase, Flyway (incl. Redgate Flyway), Bytebase, Atlas (Ariga), Sqitch, SchemaHero, Redgate SQL Change Automation, DBmaestro</li>
<li><b>Site reliability &amp; incident response (incl. AI-assisted):</b> incident management and postmortems (PagerDuty, Opsgenie, incident.io, Rootly, FireHydrant, Blameless); AIOps / AI SRE (Resolve.ai, Cleric, Traversal, Neubird, Datadog Bits AI, BigPanda, Moogsoft)</li>
<li><b>Observability</b> Datadog, Prometheus/Grafana, New Relic, Splunk, Dynatrace, Honeycomb, OpenTelemetry</li>
<li><b>Containers, cloud &amp; foundations:</b> Docker and Kubernetes (Helm, manifests, operators) on EKS/AKS/GKE; depth in at least one of AWS/Azure/GCP (IAM, networking, managed services); secrets management (HashiCorp Vault, AWS Secrets Manager, Azure Key Vault, GCP Secret Manager, CyberArk)</li>
<li><b>Scripting, languages &amp; OS:</b> Linux, Bash, Python (or Go), PowerShell</li>
<li><b>ITSM:</b> ServiceNow, Jira</li>
</ul></ul></div><div><h3 class="jobSectionHeader"><b>Work Location</b></h3>
<ul><li>UK, London. Travel is roughly 25% throughout the calendar year.</li>
</ul><h3 class="jobSectionHeader"><b>What You Will Have At Harness</b></h3>
<ul><li>Comprehensive healthcare benefits</li>
<li>Flexible work schedule</li>
<li>Paid Time Off and Parental Leave</li>
<li>Monthly, quarterly, and annual social and team building events</li>
<li>Monthly internet reimbursement</li>
<li>Quarterly Harness TGIF-Off / 4 days</li>
</ul>
<p>Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.</p>
</div></div><div><h3 class="jobSectionHeader"><b>
Harness In The News:</b></h3>
<ul>
</ul><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.</p>
<p>
At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal:
</p><p><b>Note on Fraudulent Recruiting/Offers</b></p>
<p>
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.</p>
<p>
Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.</p>
<p>
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission&rsquo;s website (, or you can contact your local law enforcement agency.</p></div></div><div></div>

Staff Implementation Engineer

ONNEC Group

<div><p>ONNEC is now the UK&rsquo;s largest pure play physical IT infrastructure, network, and connectivity companies, with expertise throughout the data centre, office, and smart building environments.</p>
<p>We are recruiting for an experienced <b>Focal Network Engineer</b> to join our team in providing technical engineering duties on our projects and support contracts. The <b>Focal Network Engineer</b> will have a hybrid role in supporting managed service customers and undertaking project work.</p>
<p><b>Candidates must aspire to achieve a minimum level accreditation of Cisco CCNP Routing &amp; Switching (or other Enterprise vendor) and have demonstrable experience in technical design, configuration and fault finding.</b></p>
<p><b>Required Knowledge / Experience:
</b></p><ul><li>Experience of Enterprise networking deployment across Routing, Switching, Wireless and Security hardware platforms.</li>
<li>Good working understanding of Network Server builds to deliver DHCP/DNS/AD services across both physical and virtual machines.</li>
<li>Appreciation of the Azure global cloud computing platform</li>
<li>VRF/VLAN/IP Configuration</li>
<li>PRTG configuration and monitoring experience</li>
<li>Firewall policies, access lists and rule sets creation and modification.</li>
<li>Capable of converting high level network designs to low level network designs.</li>
<li>Vendor licensing registration/generation.</li>
<li>Maintains personal knowledge of vendor technology developments.</li>
<li>Familiarisation with Cisco suite of networking products including Nexus, Catalyst, Meraki, DNA and Prime</li>
<li>Essential minimum level accreditation of CCNP Routing &amp; Switching.</li>
<li>Clear and concise report writing.</li>
</ul>
<p><b><i>Additional duties:</i></b></p>
<ul><li>On-call standby rota to support 24x7 customers</li>
<li>Evaluation of supported estate for End of Life and End of Service notifications</li>
<li>Monitor and communicate technical bulletins for vendors especially around security.</li>
<li>Support requirements for out of hours customer BAU activities including PPM and Black Building tests.</li>
<li>Halo Service Desk configuration and monitoring</li>
<li>Proactive regular review and update of networking credentials for the support base</li>
</ul>
<p><b><i>Desirable</i></b></p>
<ul><li>Understand third party IP applications/concepts i.e., BMS, Lighting Controls, CCTV etc.</li>
<li>Cisco Software Defined Networking (DNA) configuration and deployment experience</li>
</ul>
<p>If you feel you have the required skills and experience, click <b>apply </b>now to be considered as our <b>Focal Network Engineer </b>&ndash; we&rsquo;d love to hear from you!</p></div>

Focal Network Engineer

Dorchester Collection

<div><div><h2 class="jobSectionHeader"><b>Your future, our legacy</b></h2>
<h3 class="jobSectionHeader"><b>Hotel</b></h3>
<p>Dorchester Collection</p>
<h3 class="jobSectionHeader"><b>Division &amp; Department</b></h3>
<p>Corporate Office - Information Technology</p>
<h3 class="jobSectionHeader"><b>Job Title</b></h3>
<p>Cyber Security Engineer</p>
<h3 class="jobSectionHeader"><b>Contract Type</b></h3>
<p>Permanent</p>
<h3 class="jobSectionHeader"><b>Status</b></h3>
<p>Full time</p>
<h3 class="jobSectionHeader"><b>Position Overview</b></h3>
<p></p><div><p>We care about your career and are known for having the absolute best people in the industry. When you join us as a Cyber Security Engineer you start a unique opportunity to become celebrated as the very best in your field. You&rsquo;ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.</p>
<p>The Cyber Security Engineer is a hands-on technical role responsible for shaping, driving, and continuously improving the organisation&rsquo;s information and cyber security posture across on‑premises infrastructure and Microsoft Azure cloud environments. The role focuses on owning and delivering remediation from security assessments, penetration testing, and vulnerability management, while acting as the technical subject matter expert for cyber security across the business.</p>
<p>This position is suited to candidates with a strong infrastructure or IT system administration/support background, with proven experience securing hybrid environments and responding to real‑world threats</p>
</div><p></p><h3 class="jobSectionHeader"><b>What you'll get</b></h3>
<p></p><div><p>As a Cyber Security Engineer at Dorchester Collection here are just some of the great benefits you will receive:</p>
<ul><li>Complimentary stays with breakfast included in all 10 Dorchester Collection hotels</li>
<li>50% off at bars and restaurants within all of our Dorchester Collection hotels</li>
<li>&pound;750 Refer a friend bonus scheme</li>
<li>World class development opportunities</li>
<li>Social events throughout the year</li>
<li>Workday Lunches in the form of a prepaid contactless card</li>
<li>Season ticket loan and cycle to work scheme</li>
<li>Exclusive Access to a discount platform featuring 1000s of retailers</li>
<li>Subsided access to gyms, fitness classes and wellness experiences</li>
<li>Competitive retirement scheme</li>
</ul></div><p></p><h3 class="jobSectionHeader"><b>What you'll do</b></h3>
<p></p><div><ul><li>Cyber Security Engineering &amp; Operations
<ul><li>Own and resolve cyber security&ndash;related support tickets, investigations, and technical issues.</li>
<li>Triaging, investigating, and responding to threats via the global XDR platform.</li>
</ul></li><li>Act as an escalation point for complex or high-risk security events.
<br>
<ul><li>Vulnerability Management &amp; Remediation</li>
<li>Own end-to-end remediation of findings from penetration tests, vulnerability scanning, and internal assessments.</li>
<li>Work hands-on with infrastructure and regional teams to remediate vulnerabilities across servers, endpoints, networks, and cloud platforms.</li>
<li>Track and drive remediation activity to ensure timely closure of security risks.</li>
</ul></li><li>Security Assessments &amp; Posture
<ul><li>Plan and execute internal security assessments and technical reviews across infrastructure and sites.</li>
<li>Identify security gaps, prioritise risk, and define pragmatic remediation plans.</li>
<li>Continuously improve technical security controls and configuration standards.</li>
</ul></li><li>Policy, Standards &amp; Process
<ul><li>Establish, maintain, and improve cyber security policies, standards, and supporting processes.</li>
<li>Ensure security controls align with best practice while remaining workable in operational environments.</li>
<li>Support audits and information security reviews through clear documentation and evidence.</li>
</ul></li><li>Projects &amp; Change
<ul><li>Act as a security point of contact during the design and implementation of IT and business projects.</li>
<li>Review architectures, designs, and deployments to ensure security requirements are met.</li>
</ul></li><li>Regional Coordination &amp; Enablement
<ul><li>Coordinate and delegate security activities across regional IT teams.</li>
<li>Provide technical guidance to ensure consistent application of security standards globally.</li>
<li>Build effective working relationships with regional stakeholders.</li>
</ul></li></ul><p>The items shared are the essence of a day in the life of a Cyber Security Engineer but we&rsquo;ll make sure you are provided with specifics on how we care for our company.</p>
<p>The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge.</p>
</div><p></p><h3 class="jobSectionHeader"><b>What you'll bring</b></h3>
<p></p><div><p>Essential Skills:</p>
<ul><li>You&rsquo;ll bring your unique personality and passion to the role and the team</li>
<li>Strong background in IT infrastructure and IT systems engineering.</li>
<li>Hands-on experience remediating security vulnerabilities.</li>
<li>Experience with penetration test and vulnerability management outputs.</li>
<li>Strong experience securing Active Directory on premise and Azure cloud environments.</li>
<li>Understanding of identity, access management, patching, and monitoring.</li>
<li>English is the primary language used in our office. You can comfortably communicate in this language, both verbally and written</li>
</ul><p>Desirable Skills:</p>
<ul><li>Experience supporting ISO 27001, CIS or similar security and audit frameworks.</li>
<li>Security certifications such as SSCP, CISSP, GIAC, or Microsoft Security certifications.</li>
<li>Hands‑on experience managing or supporting next-gen firewall (Palo Alto preferred).</li>
<li>Experience working with XDR platforms, including alert triage, investigation, and response.</li>
<li>Experience operating within hybrid on‑premises and cloud environments at enterprise scale.</li>
</ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>Position location</b></h2>
<h3 class="jobSectionHeader"><b>Job Location</b></h3>
<p>United Kingdom</p>
<h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div>3rd Floor, 1 Knightsbridge SW1X 7LX London</div></div></div><p></p>

Cyber Security Engineer

Worldpay

<div><p><b>Ready to take your career global?</b></p><p>
Make your mark at one of the biggest names in payments.</p><p>
We are seeking an experienced <b>Senior ML Software Engineer</b> to join our Data Science Enablement team. You will be the primary software engineering expert for a product area, working as part of a cross-functional agile team and owning the successful launches and ongoing operations of high-profile products in production. Your focus will be on driving new feature delivery, maintaining operational excellence, and collaborating on enhancements to our shared ML platform. You will work closely with cross-functional collaborators&mdash;including ML research engineers, product managers, and platform engineers&mdash;to deliver scalable, reliable, and low-latency ML solutions.</p><p>
In addition to technical expertise, this job requires strong collaboration skills.</p><p></p><p><b>
What you&rsquo;ll own</b></p><p>
Feature Development &amp; Delivery:</p><ul><li>
Design, implement, and deploy new features and enhancements to ML products, collaborating with Product and ML Research teams to refine requirements.</li></ul><p>
Technical Ownership and Stewardship:</p><ul><li>
Technical ownership of existing and new production ML products in your area, ensuring alignment of technical investments with business goals (in collaboration with a product owner) and engineering best practices.</li><li>
End-to-end technical stewardship of ML products, ensuring ongoing reliability and performance.</li></ul><p>
Contribute to ML platform:</p><ul><li>
Contribute to the evolution of the shared ML platform alongside other engineers to drive best practices and shared tooling across all products.</li></ul><p>
Operational Excellence:</p><ul><li>
Maintain and improve automated CI/CD pipelines, testing frameworks, and monitoring/logging, ensuring high operational standards.</li><li>
Conduct comprehensive code reviews to enforce coding standards, improve code quality, and share knowledge.</li></ul><p>
Continuous Improvement:</p><ul><li>
Identify and implement opportunities for process, tooling, and system improvements, proactively addressing technical debt and scaling challenges.</li></ul><p>
Release Management:</p><ul><li>
Oversee pre-release testing, coordinate releases and ensure smooth enablement of new features.</li></ul><p>
Leadership:</p><ul><li>
Provide technical guidance and support to other engineers and data scientists to solve complex technical challenges.</li><li>
Mentor and coach other engineers, supporting their professional growth.</li><li>
Foster a culture of collaboration, continuous improvement, and knowledge sharing.</li></ul><p>
Act Like an Owner:</p><ul><li>
Proactively identify and resolve blockers, navigate processes, and independently seek out information and connect with relevant teams to drive solutions in the face of ambiguity.</li><li>
Operate with a strong sense of urgency, consistently prioritizing and executing tasks to meet timelines and deliver results.</li></ul><p></p><p><b>
What you&rsquo;ll bring</b></p><ul><li>
5+ years as an ML-focused software engineer, ML Engineer, MLOps Engineer, or similar, with hands-on production experience</li><li>
Proven expertise with ML model deployment, API design, and integration into production environments</li><li>
Strong Python programming and relevant ML/data libraries</li><li>
Experience with containerization, orchestration, and AWS cloud services</li><li>
Building and operating CI/CD pipelines</li><li>
Monitoring, troubleshooting, and optimizing production ML systems</li><li>
Pre-release testing and release management</li><li>
Demonstrated ability to work independently, navigate ambiguity, and deliver results</li><li>
Excellent communication skills and ability to collaborate both within engineering organizations and on cross-functional teams</li><li>
Experience with OpenAPI, FastAPI, or similar</li></ul><p></p><p><b>
It&rsquo;s a bonus if you have</b></p><ul><li>
Experience with MLFlow, model versioning, and storage</li><li>
Familiarity with Databricks or similar platforms</li><li>
Experience supporting high-volume, real-time data products</li><li>
Automated testing and validation frameworks</li><li>
Experience designing and configuring low-latency databases to serve real-time features, such as DynamoDB</li><li>
Experience with Terraform Cloud</li><li>
Experience in large companies, mature engineering teams, and/or highly regulated industries</li><li>
AI-assisted coding experience (e.g. GitHub Copilot)</li></ul><p></p><p><b>
Why Join Us?</b></p><ul><li>
Impact: Play a key role as the technical owner of high-profile ML products delivering meaningful business impact to merchants and advancing key pillars of the company&rsquo;s strategy. Your work will directly influence the reliability, scalability, and evolution of critical production systems.</li><li>
Autonomy: Take end-to-end technical ownership of your product area, with the freedom and responsibility to drive technical solutions, shape best practices, and deliver results in a fast-paced, supportive environment.</li><li>
Collaboration: Join a cross-functional, high-performing team where your expertise is valued and your contributions make a real difference.</li></ul><p></p><p><b>
About the team</b></p><p>
Our inclusive and global teams win together every day. We&rsquo;re proud to have the best minds in the industry, whom you can learn from as you grow your career. The people, the energy, and the connections are unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that transcend borders.</p><p></p><p><b>
What makes a Globalpayer?</b></p><p>
Globalpayers think like a client, act like an owner, and win as one team. We&rsquo;re curious and innovative &ndash; always finding better ways to deliver impact. We empower each other to make decisions, and our passion drives excellence in everything we set out to do.</p><p></p><p>
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.</p><p></p><p>
#LI-AB1</p></div>

Senior ML Software Engineer

Explore 374+ Technical support engineer in London this July. Find roles across top companies and apply now to boost your career.