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technical support engineer

InterTech LLC

No visa/sponsorship is provided for this role. Please apply only if you are legally permitted to work in Oman without sponsorship/visa.11.1 Position Summary:The Engineer will provide first-level technical support to end-users, ensuring smooth operation of IT systems and services within the organization. The role requires strong technical expertise, problem solving skills, and customer service orientation, with a focus on maintaining high availability and performance of IT resources.1.2 Key Responsibilities:<ul><li>Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner.</li><li>Install, configure, and maintain computer systems, applications, and peripherals.</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Maintain documentation of issues, resolutions, and user guides to improve knowledge base.</li><li>Ensure compliance with IT policies, security standards, and best practices.</li><li>Collaborate with IT teams to implement system upgrades and patches.</li></ul>1.3 Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree/ Diploma in Information Technology, Computer Science, or related field.</li><li>1-2 years of experience in IT help desk or technical support roles.</li><li>Good knowledge of Windows, Microsoft 365, and common enterprise applications.</li><li>Experience in Installation, configuration and troubleshooting of computer systems, applications,and peripherals and networking devices</li><li>Excellent communication and interpersonal skills with a customer-focused mindset.</li><li>Ability to work under pressure and prioritize multiple tasks effectively.</li></ul>Industry<ul><li>IT Services and IT Consulting</li></ul>Employment TypeFull-timeJob Type: Full-timeApplication Question(s):<ul><li>How many years of professional experience do you have in Installation, configuration and troubleshooting of computer systems, applications, and/or networking devices?</li><li>What is your expected monthly salary in OMR?</li></ul>

HelpDesk Engineer (Omani nationals)

Noventiq WLL

We are seeking a highly skilled and customer focused End User Support Engineer to lead and manage daily end-user support operations. This role requires hands-on troubleshooting, escalation handling, ticket management, and close coordination with internal teams to ensure seamless IT support for employees. The ideal candidate should have strong communication skills, a proactive mindset, and the ability to prioritize issues effectively.Purpose, Essential Duties and Responsibilities:<ul><li>Serve as the first point of contact for end-users seeking technical assistance via ticketing systems, email, or in-person.</li><li>Provide L1-level technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot hardware, software, operating system (Windows/Mac).</li><li>Troubleshoot basis network related issues.</li><li>Manage day-to-day support requests, incidents, and service tickets; ensure timely resolution and proper documentation.</li><li>Coordinate with L2/L3 teams for escalated issues and follow up on pending items.</li><li>Install, configure, and maintain end-user hardware and software as per company standards.</li><li>Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.</li><li>Perform user account management (AD, O365), password resets, and access provisioning.</li><li>Maintaining daily backup checks and validation.</li><li>Maintain asset inventory and update records for hardware and software deployed.</li><li>Educate users on basic IT practices, security protocols, and self-service tools.</li><li>Ensure SLA adherence and contribute to periodic reporting of support metrics.</li></ul>Required Skills &amp; Qualifications:<ul><li>5+ years of experience in a desktop support/helpdesk or end-user support environment.</li><li>Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.</li><li>Familiarity with Active Directory, O365 and basic networking</li><li>Hands-on experience in hardware troubleshooting and software installations.</li><li>Excellent interpersonal, communication, and customer service skills.</li><li>Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.</li></ul>Qualifications / Certifications<ul><li>Educational Background: Bachelors in computer science / engineering graduates with IT major</li><li>Microsoft 365 Fundamental Certification.</li></ul>Job Type: Full-time

End User Support Specialist

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Associate Support Engineer
 
 to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Working from your remote home office to provide technical support for employees.
 </li>
 <li>
 Being available to take ownership of new cases via telephone, email and web
 </li>
 <li>
 Acting as an internal customer advocate keeping them updated in a timely manner
 </li>
 <li>
 Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Drafting and distributing technical notices for internal and external communication.
 </li>
 <li>
 Prioritising your work in order to accomplish the most important and urgent tasks first
 </li>
 <li>
 Keeping on learning as our products and services grow and evolve
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
 </li>
 <li>
 Maintaining regular communication and information exchange with the rest of the team, locally and remotely
 </li>
 <li>
 Identifying and suggesting any opportunities to provide a better service
 </li>
 <li>
 Participating in a regular weekend working rotation
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
 </li>
 <li>
 Knowledge or basic hands-on experience on 2 or more of:
 </li>
 <ul>
 <li>
 Linux server administration
 </li>
 <li>
 Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
 </li>
 <li>
 Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
 </li>
 </ul>
 <li>
 Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 </li>
 </ul>
 Noting that we require and will perform a background check for this role.
 
 
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
 </li>
 <li>
 Experience with other open-source desktop technologies
 </li>
 <li>
 Active contribution to open-source projects/forum/code
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Associate Linux Support Engineer

NAFFCO Careers

<div>
 
 Role Overview
 
 
 
 
 Essential Job Functions &amp; Minimum Requirements
 
 
 
 The Technical Engineering Support Coordinator will act as the primary liaison between customers, sales and engineering teams to ensure timely resolution of technical queries, effective product adoption and the delivery of a high-quality support experience. This role combines selling skills, technical knowledge and strong communication to identify customer needs, propose appropriate solutions and coordinate engineering resources.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer engagement and support: Respond to technical enquiries from customers and partners via phone, email and ticketing systems; triage issues and ensure timely follow-up.
 </li>
 <li>
 Pre-sales and selling support: Work with sales teams to qualify opportunities, provide product demonstrations, articulate value propositions and support proposal preparation.
 </li>
 <li>
 Technical coordination: Translate customer requirements into clear engineering requests, coordinate internal resources and track progress through to resolution.
 </li>
 <li>
 Knowledge transfer: Deliver product walkthroughs, training sessions and documentation to customers and internal teams to improve adoption and reduce repeat incidents.
 </li>
 <li>
 Incident management: Lead incident investigations, gather diagnostic information, reproduce issues where possible and liaise with engineering to implement fixes and workarounds.
 </li>
 <li>
 Continuous improvement: Identify recurring problems and collaborate with product and engineering teams to suggest product enhancements and process improvements.
 </li>
 <li>
 Reporting and feedback: Maintain accurate records in the ticketing system, produce regular status updates and feed customer insights into product roadmaps.
 
 
 </li>
 </ul>
 
 Essential Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Selling skills: Ability to qualify opportunities, present solutions convincingly and support commercial discussions while maintaining customer trust.
 </li>
 <li>
 Technical knowledge: Solid understanding of engineering concepts relevant to the product portfolio; able to interpret technical documentation, run basic diagnostics and communicate technical details clearly.
 </li>
 <li>
 Communication skills: Excellent verbal and written communication; able to engage with stakeholders at all levels and adapt messaging for technical and non-technical audiences.
 
 
 </li>
 </ul>
 
 Desired Traits
 
 
 
 <ul>
 <li>
 Problem solving: Strong analytical mindset with the ability to identify root causes, propose practical solutions and make decisions under pressure.
 </li>
 <li>
 Collaborative: Works well across teams, builds positive working relationships and drives outcomes through influence.
 </li>
 <li>
 Organised: Able to manage multiple priorities, keep accurate records and meet deadlines in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Degree or equivalent qualification in Engineering, Computer Science, Technology or related field, or demonstrable equivalent experience.
 </li>
 <li>
 2+ years&rsquo; experience in a technical support, customer-facing engineering or pre-sales role preferred.
 </li>
 <li>
 Experience using ticketing systems, CRM tools and basic diagnostic utilities.
 </li>
 <li>
 Proven track record of supporting sales activities and influencing customer decisions through technical credibility.
 </li>
 </ul>
</div>

Technical Engineering Support Coordinator

Naffco

<div><h3 class="jobSectionHeader">Essential Job Functions &amp; Minimum Requirements</h3><h4 class="jobSectionHeader">
Role Overview</h4>
The Technical Engineering Support Coordinator will act as the primary liaison between customers, sales and engineering teams to ensure timely resolution of technical queries, effective product adoption and the delivery of a high-quality support experience. This role combines selling skills, technical knowledge and strong communication to identify customer needs, propose appropriate solutions and coordinate engineering resources.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Customer engagement and support: Respond to technical enquiries from customers and partners via phone, email and ticketing systems; triage issues and ensure timely follow-up.</li><li>
Pre-sales and selling support: Work with sales teams to qualify opportunities, provide product demonstrations, articulate value propositions and support proposal preparation.</li><li>
Technical coordination: Translate customer requirements into clear engineering requests, coordinate internal resources and track progress through to resolution.</li><li>
Knowledge transfer: Deliver product walkthroughs, training sessions and documentation to customers and internal teams to improve adoption and reduce repeat incidents.</li><li>
Incident management: Lead incident investigations, gather diagnostic information, reproduce issues where possible and liaise with engineering to implement fixes and workarounds.</li><li>
Continuous improvement: Identify recurring problems and collaborate with product and engineering teams to suggest product enhancements and process improvements.</li><li>
Reporting and feedback: Maintain accurate records in the ticketing system, produce regular status updates and feed customer insights into product roadmaps.</li></ul><h4 class="jobSectionHeader">
Essential Skills &amp; Competencies</h4><ul><li>
Selling skills: Ability to qualify opportunities, present solutions convincingly and support commercial discussions while maintaining customer trust.</li><li>
Technical knowledge: Solid understanding of engineering concepts relevant to the product portfolio; able to interpret technical documentation, run basic diagnostics and communicate technical details clearly.</li><li>
Communication skills: Excellent verbal and written communication; able to engage with stakeholders at all levels and adapt messaging for technical and non-technical audiences.</li></ul><h4 class="jobSectionHeader">
Desired Traits</h4><ul><li>
Problem solving: Strong analytical mindset with the ability to identify root causes, propose practical solutions and make decisions under pressure.</li><li>
Collaborative: Works well across teams, builds positive working relationships and drives outcomes through influence.</li><li>
Organised: Able to manage multiple priorities, keep accurate records and meet deadlines in a fast-paced environment.</li></ul><h4 class="jobSectionHeader">
Qualifications &amp; Experience</h4><ul><li>
Degree or equivalent qualification in Engineering, Computer Science, Technology or related field, or demonstrable equivalent experience.</li><li>
2+ years&rsquo; experience in a technical support, customer-facing engineering or pre-sales role preferred.</li><li>
Experience using ticketing systems, CRM tools and basic diagnostic utilities.</li><li>
Proven track record of supporting sales activities and influencing customer decisions through technical credibility.</li></ul></div>

Halliburton

<div>
 We are looking for the right people &mdash; people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world&rsquo;s largest providers of products and services to the global energy industry.
 
 
 
 Job Duties
 
 
 
 Under direct supervision, provides technical and operational expertise to external customer in a professional manner. This is the entry level position for this discipline. Performs assignments requiring knowledge and application of basic engineering principles. Assists in the delivery of Completion, Products &amp; Services (CPS) services. Assists in pre- planning, job execution, and post job analysis to ensure project success and efficiency. Participates in developmental programs to accelerate learning and to increase abilities relative to the successful implementation of PSL objectives. Requires the ability to analyze well site data in real time, using complex technologies such as software simulators and the latest electrical and mechanical equipment. Undergraduate degree required  acceptable degrees are: All engineering, Engineering Technology, Geology, Mathematics, Physics, &amp; Chemistry.
 
 
 
 Qualifications
 
 
 
 
 Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation
 
 .
 
 
 
 Location
 
 
 
 Str 2316, Bdg 65, Assarain Bdg, Muscat, Muscat, , Oman
 
 
 
 Job Details
 
 
 
 
 Requisition Number:
 
 205762
 
 
 
 Experience Level:
 
 Entry-Level
 
 
 
 Job Family:
 
 Engineering/Science/Technology
 
 
 
 Product Service Line:
 
 Completion Tools
 
 
 
 Full Time / Part Time:
 
 Full Time
 
 
 
 Additional Locations for this position:
 
 
 
 
 Compensation Information
 
 
 
 Compensation is competitive and commensurate with experience.
</div>

Technical Professional-Completions, Assoc

Medhaj Techno Concept

Key Responsibilities-&middot; AMI &amp; Smart Meter Deployment: Manage the installation, configuration, and troubleshooting of smart meters and their communication modules.&middot; MDM System Management: Oversee Data Management (MDM) systems to validate, cleanse, and process meter data, ensuring high data availability for billing.&middot; System Integration: Integrate smart meter data with HES, SCADA, billing systems (CIS), and GIS for efficient grid operation.&middot; Technical Troubleshooting: Analyze communication failures, tamper events, and data anomalies through field teams or lab simulation.&middot; Vendor &amp; Stakeholder Management: Coordinate with DISCOMs, meter OEMs, and IT teams for firmware upgrades (FOTA), regulatory compliance, and SLA management.&middot; Data Analytics: Utilize smart meter data for load profiling, consumption analysis, and energy auditingJob Type: Full-timePay: RO1,200.000 - RO2,500.000 per month

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Explore 286+ Technical support engineer in Muscat this February. Find roles across top companies and apply now to boost your career.

286 technical support engineer jobs In Muscat

HelpDesk Engineer (Omani nationals)

End User Support Specialist

Associate Linux Support Engineer

Technical Engineering Support Coordinator

Technical Engineering Support Coordinator

Technical Professional-Completions, Assoc

Smart Meter Expert