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engineer, customer applications Jobs in Muscat

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client support engineer (security) Jobs in Muscat

client support engineer (security)

customer support representative Jobs in Muscat

customer support representative

technical support engineer

Decoding IT Solution

Job Summary:We are looking for a skilled and proactive L2 Technical Support Engineer to join our IT team. The ideal candidate should have strong hands-on experience in desktop support, Microsoft 365, Outlook, Active Directory, and troubleshooting various software-related issues. You will be responsible for handling escalated technical issues, ensuring smooth IT operations, and providing timely resolutions.Key Responsibilities:<ul><li>Provide Level 2 technical support for hardware, software, and network-related issues.</li><li>Troubleshoot and resolve desktop/laptop issues, including OS, drivers, and applications.</li><li>Manage and support Microsoft 365 services (Exchange Online, Teams, OneDrive, etc.).</li><li>Handle Outlook configuration, troubleshooting, and email-related issues.</li><li>Administer and manage Active Directory (user accounts, groups, permissions, password resets).</li><li>Diagnose and resolve software-related issues across multiple platforms.</li><li>Support installation, configuration, and maintenance of IT systems and applications.</li><li>Escalate complex issues to L3 teams when required.</li><li>Maintain proper documentation of incidents, solutions, and processes.</li><li>Ensure adherence to SLA and IT policies.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong knowledge of Desktop Support (Windows OS, hardware troubleshooting)</li><li>Hands-on experience with Microsoft 365 &amp; Outlook</li><li>Good understanding of Active Directory (User &amp; Group Management)</li><li>Experience in software installation, troubleshooting, and support</li><li>Familiarity with ticketing tools (ServiceNow, Jira, etc.)</li><li>Basic knowledge of networking concepts (LAN/WAN, VPN)</li><li>Excellent problem-solving and communication skills</li></ul>Job Type: PermanentPay: RO350.000 - RO400.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Current CTC</li><li>Expected CTC</li><li>Notice Period</li></ul>Work Location: In person

Technical Support Engineer – L2

Nawras IT Solutions

Nawras IT Solutions provides IT support, networking, and digital solutions for businesses.An IT Support Engineer in a company like Nawras IT Solutions is responsible for maintaining IT systems for clients (offices, businesses, and organizations). It is a hands-on technical + field support role.Core Responsibilities:Technical SupportProvide on-site and remote IT support to clientsFix issues with:Computers and laptopsPrinters and scannersSoftware and operating systemsNetwork SupportSet up and troubleshoot:Wi-Fi networksRouters and switchesLAN connectionsEnsure stable internet and network connectivitySystem MaintenanceInstall and configure:Windows/Linux systemsAntivirus and security toolsPerform regular system updates and backupsUser SupportAssist employees/customers with IT problemsRespond to helpdesk ticketsProvide simple training on software usageELV / Hardware SupportInstall and maintain:CCTV systemsAccess control systemsOffice security equipmentDocumentationMaintain service reportsLog issues and solutionsUpdate client IT inventoryPay: From RO650.000 per monthWork Location: In person

IT Support Engineer (Mohamed Al Shueili)

CyberArsenals Tech

Job Opportunity: Client Support Engineer (Security)Location: Muscat, Oman Company: CyberArsenals TechAbout UsCyberArsenals Tech is a trusted cybersecurity and technology solutions provider based in Muscat. We specialize in delivering advanced security systems, infrastructure protection, and client-focused digital solutions. Our mission is to safeguard businesses against evolving cyber threats while ensuring seamless technology support. To strengthen our client services team, we are seeking a skilled Client Support Engineer (Security) to join us.Role OverviewThe Client Support Engineer (Security) will be responsible for providing technical support to clients, troubleshooting security-related issues, and ensuring the smooth operation of cybersecurity solutions. This role requires strong technical expertise, problem-solving skills, and a customer-first mindset.Key Responsibilities<ul><li>Provide technical support to clients on security systems and solutions.</li><li>Troubleshoot and resolve cybersecurity-related issues promptly.</li><li>Install, configure, and maintain security software and hardware.</li><li>Monitor client systems for vulnerabilities and potential threats.</li><li>Collaborate with internal teams to escalate and resolve complex issues.</li><li>Maintain accurate documentation of support processes and client interactions.</li><li>Train and assist clients on security tools and best practices.</li><li>Ensure compliance with company policies and regional cybersecurity regulations.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>3&ndash;5 years of experience in IT support or cybersecurity roles.</li><li>Strong knowledge of firewalls, intrusion detection systems, and endpoint security.</li><li>Experience with SIEM tools and vulnerability management.</li><li>Excellent troubleshooting, organizational, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Be part of a growing cybersecurity company in Muscat.</li><li>Play a key role in protecting clients&rsquo; digital infrastructure.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and security-focused work culture.</li></ul>Job Type: Full-timePay: Up to RO2,100.000 per monthWork Location: In person

Client Support Engineer (Security)

ProgressSoft

<div>We are looking to recruit Support &amp; Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support &amp; Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering.
Responsibilities
<ul><li>Implement and install solutions on the customer's test and production environments.</li>
<li>Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels).</li>
<li>Act positively and respond promptly to the customer&rsquo;s requests/tickets.</li>
<li>Prepare, review and ensure accuracy of technical documentation.</li>
<li>Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.</li>
<li>Perform any other job-related duties incidental to the work.</li>
</ul>Requirements
<ul><li>Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field.</li>
<li>Fresh graduates / Up to 3 years experience in a familiar field.</li>
<li>Willing to travel abroad and work extra hours whenever needed.</li>
<li>Knowledge in database engines (Oracle and MS-SQL).</li>
<li>knowledge in operating systems (Linux and MS Windows).</li>
<li>Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere).</li>
<li>Knowledge in Directory Services (AD &amp; LDAP).</li>
<li>Excellent verbal, written, and interpersonal skills.</li>
<li>Excellent team player.</li>
<li>Excellent customer service skills.</li>
<li>Attention to detail skills.</li>
<li>Effective communication skills.</li>
</ul>Experience in one or more of the below is a plus:
<ul><li>Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure.</li>
<li>Data Centers, High Availability &amp; Disaster Recovery, Backup &amp; Recovery Strategies.</li>
<li>Knowledge in PKI Infrastructure and Certificate Authorities.</li>
<li>Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases).</li>
<li>Knowledge in server and client operating systems (Linux Distros, Windows).</li>
<li>Knowledge in web application servers (Jetty, Wildfly, JBoss).
</li><li>Knowledge in Object Storage management.</li>
<li>Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean).</li>
<li>Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes).</li>
<li>DevOps Techniques and Skills including CI/CD.</li></ul></div>

Support & Implementation Engineer - Omani Nationals

OMA Pakistan Pvt Ltd

Position: Service &amp; Maintenance Engineer &ndash; Smart Card Personalization Machines RoleOverview:A technically skilled and customer-focused Service &amp; Maintenance Engineer to manage installation, servicing, and lifecycle maintenance of smart card personalization equipment. This role plays a critical part in ensuring system uptime, operational efficiency, and customer satisfaction. In addition to core engineering responsibilities, the role requires flexibility to support personalization operations during low technical activity periods.Key Responsibilities: Installation &amp; Commissioning Install and configure smart card printers and personalization machines (desktop &amp; bureau level) Perform system setup including hardware integration, driver installation, and application configuration Ensure successful commissioning Service &amp; Preventive Maintenance Conduct scheduled preventive maintenance to ensure optimal machine performance Perform calibration, cleaning, and replacement of consumables and spare parts Maintain accurate service reports and maintenance logs Troubleshooting &amp; Technical Support Diagnose and resolve technical issues, including: o Card jams / feeder issues o Print quality defects o Encoding errors (magnetic stripe, chip, contact/contactless) o Basic electrical, electronic, or mechanical faults Provide support with defined turnaround times Provide basic user training on machine operation and preventive care IT &amp; System Support Perform basic computer hardware troubleshooting (RAM, storage, peripherals) Install and configure operating systems and application software Handle networking basics including IP configuration and connectivity troubleshooting Cross-Functional Operational Support (Secondary Responsibility) Support card personalization operations during periods of low field service activity Assist in: o Card personalization processes (printing/encoding support under supervision) o Quality checks and verification - Packaging and fulfillment activities o Ensure strict adherence to security, compliance, and data protection standards o Collaborate with operations teams to meet production timelines and SLAs o Handle administrative tasks related to personalization operations, including:▪ Maintaining job records, production logs, and issuance reports▪ Updating tracking systems and ensuring accurate data entry▪ Coordinating with internal teams for job scheduling and status updates▪ Supporting inventory tracking of consumables (cards, ribbons, packaging materials)▪ Ensuring documentation compliance as per internal and client requirements.Key Skills &amp; Competencies Technical Skills:Hands-on experience with smart card printers/personalization machines such as:o Maticao CIMo IDPPay: RO325.000 - RO375.000 per monthWork Location: In person

Service & Maintenance Engineer

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The IT Support Engineer will provide advanced IT support services, ensuring the optimal use of hardware and software technologies, enhancing system performance, and securing data. With over 4 years of experience in IT service support, the IT Support Engineer will be responsible for offering tier-one technical assistance, advising on IT equipment upgrades, and staying abreast of technological advancements. The ideal candidate will play a key role in designing and implementing networks and will support the organization&rsquo;s IT infrastructure through effective problem-solving and proactive management
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 
 Technical Support &amp; System Maintenance:
 
 
 
 <ul>
 <li>
 Provide tier-one technical support to end users via phone, email, or in person.
 </li>
 <li>
 Install, modify, and perform minor repairs on computer hardware and software systems.
 </li>
 <li>
 Monitor hardware, software, and system performance metrics to ensure optimal operation.
 </li>
 <li>
 Update computer software and upgrade hardware and systems as required.
 
 
 </li>
 </ul>
 
 Network Design &amp; Implementation
 
 
 
 <ul>
 <li>
 Assist in the design and implementation of networks, ensuring compatibility and performance.
 </li>
 <li>
 Support Wi-Fi and LAN connectivity, including configuration and troubleshooting.
 
 
 </li>
 </ul>
 
 User Consultation &amp; Training
 
 
 
 <ul>
 <li>
 Consult with users to determine appropriate hardware and software needs and assist in placing orders.
 </li>
 <li>
 Train users on new software, either in person or through various tutorial channels, often in collaboration with the technical team.
 
 
 </li>
 </ul>
 
 System Testing &amp; Compatibility
 
 
 
 <ul>
 <li>
 Test the compatibility of new programs with existing systems, ensuring seamless integration and performance.
 </li>
 <li>
 Keep track of technological advancements and trends in IT support to advise on necessary updates and improvements.
 
 
 </li>
 </ul>
 
 System &amp; Asset Management
 
 
 
 <ul>
 <li>
 Maintain IT asset inventories, tracking the lifecycle of all IT equipment.
 </li>
 <li>
 Set up and manage user accounts, mailboxes, and IT peripherals such as printers.
 </li>
 <li>
 Arrange and set up conference calls and meeting rooms as needed.
 
 
 </li>
 </ul>
 
 Remote Support
 
 
 
 <ul>
 <li>
 Provide remote support to users working from home or in offsite locations, ensuring they have the necessary tools and connections to work effectively.
 
 
 </li>
 </ul>
 
 Documentation &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Develop and maintain comprehensive technical documentation for IT procedures, projects, and processes.
 </li>
 <li>
 Perform root cause analysis, develop checklists for common problems, and recommend procedures and controls for problem prevention.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Minimum of 4 years of experience in IT service support or a related role.
 </li>
 <li>
 Strong understanding of computer hardware, software systems, and IT service management.
 </li>
 <li>
 Experience in updating software and upgrading hardware and systems.
 </li>
 <li>
 Proven ability to troubleshoot and resolve complex IT issues.
 </li>
 <li>
 Knowledge of network design and implementation.
 </li>
 <li>
 ITIL, Network+, MCSA, and CCNA certifications are advantageous.
 </li>
 <li>
 Excellent communication skills, with the ability to train and support users at all levels.
 </li>
 <li>
 Ability to work independently and as part of a technical team.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

IT Support Specialist

Engineering & Communications

Job Posting Site EngineerBuild Your Career with a Growing Engineering TeamUnited Engineering &amp; Communications (UEC) is looking for a motivated and detail-oriented Site Engineer to join our expanding operations in Muscat. This is an excellent opportunity to work on diverse engineering projects, collaborate with experienced professionals, and grow your technical and leadership skills in a dynamic environment.If you&rsquo;re passionate about construction, project execution, and delivering high-quality results on-site, we&rsquo;d love to hear from you.Key Responsibilities<ul><li>Supervise day-to-day site operations and ensure work is executed according to plans and specifications</li><li>Coordinate with contractors, subcontractors, and project managers</li><li>Monitor project progress and prepare daily/weekly reports</li><li>Ensure compliance with safety regulations and quality standards</li><li>Review technical drawings and provide on-site guidance</li><li>Manage materials, manpower, and equipment efficiently</li><li>Identify and resolve on-site issues proactively</li><li>Assist in project planning, scheduling, and cost control</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Civil Engineering or related field</li><li>2&ndash;5 years of experience as a Site Engineer or similar role</li><li>Strong knowledge of construction methods, materials, and regulations</li><li>Ability to read and interpret technical drawings and plans</li><li>Good communication and coordination skills</li><li>Proficiency in MS Office; AutoCAD is an advantage</li><li>Ability to work under pressure and meet deadlines</li></ul>About the CompanyUnited Engineering &amp; Communications (UEC) is a multidisciplinary company delivering engineering, technical, and business support services across the Middle East and international markets. We are committed to innovation, quality, and building long-term client partnerships through reliable and efficient project execution.Why Work With Us<ul><li>Work on impactful engineering projects</li><li>Join a growing and forward-thinking organization</li><li>Gain hands-on experience with industry professionals</li><li>Develop your career in a stable and supportive environment</li></ul>Apply TodayReady to take the next step in your engineering career? Submit your application now and become part of a team that values your skills and growth.Pay: RO900.000 - RO1,500.000 per monthWork Location: In person

Site Engineer

Explore 358+ Technical support engineer in Muscat this May. Find roles across top companies and apply now to boost your career.