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technical support engineer

Technowave International LLC

Job Title: Software/Hardware Support EngineerLocation: Muscat, OmanEmployment Type: Full-timeKey Responsibilities.Host and manage software applications on IIS Web Server..Manage SQL database tables/pages for data storage and retrieval..Monitor system performance, troubleshoot issues, and provide technical support to end-users..Collaborate with client teams to gather requirements and implement enhancements..Prepare and maintain documentation for processes, configurations, and updates..Install and configure hardware devices, including PDTs, RFID printers, and networking equipment..Perform 70% on-site and 30% office-based work.Qualifications &amp; Skills.Bachelor&rsquo;s Degree in Computer Science, IT, Engineering, or a related field..1&ndash;3 years of experience in software deployment, application support, database management, and hardware support..Basic knowledge of SQL Server database linking..Familiarity with software patching, testing, and deployment cycles..Strong problem-solving abilities with the capacity to work independently..Excellent communication skills for effective interaction with end-users and technical teams..Preference: Candidates with a valid Oman driving license.How to Apply:Interested candidates are invited to send their CV to supportoman@technowavegroup.comJob Type: Full-timePay: RO3,000.000 - RO3,600.000 per year

Software/Hardware Support Engineer

Global network solution and business

IT Helpdesk Engineer&middot; Technical Support:&middot; Diagnose and resolve hardware malfunctions, software errors, and network connectivity issues for end-users (PCs/Workstations, IP Phones, Printers, Scanners).&middot; Install, configure, and update operating systems, software applications, and peripherals.&middot; Provide clear, step-by-step guidance to users, often through phone, email, or in-person interactions.&middot; System &amp; Network Maintenance:&middot; Monitor the performance and reliability of IT systems.&middot; Perform routine maintenance, including applying patches, updating security software, and managing user accounts.&middot; Assist with data backup and recovery procedures.&middot; Documentation &amp; Knowledge Management:&middot; Log support requests, track issues, and document solutions in a ticketing system.&middot; Create and maintain technical documentation and knowledge base articles to help resolve common issues.&middot; User Management &amp; Onboarding:&middot; Manage user accounts, permissions, and access to company resources.&middot; Provide support for new user onboarding and training on IT systems.&middot; Problem Escalation &amp; Collaboration:&middot; Escalate complex or unresolved issues to appropriate IT specialists or vendors.&middot; Collaborate with other IT teams, such as network operations, Server Infra or Security, on challenging technical problems.Required Skills &amp; Qualities&middot; Problem-Solving: Ability to diagnose, analyze, and resolve technical issues effectively.&middot; Technical Proficiency: Working knowledge of End-User hardware, software, operating systems, and network fundamentals. (Structured Cabling, Data, Voice, Printers, Scanners etc)&middot; Customer Service: A customer-oriented attitude, with excellent communication skills to interact with non-technical users.&middot; Documentation Skills: Strong ability to document issues, solutions, and processes clearly and concisely.&middot; Initiative: A proactive approach to identifying and resolving IT-related issues.If you fit this criteria share your resumes to info@gnsbusiness.com or contact +968 76269238Job Type: Full-timePay: RO500.000 - RO600.000 per month

IT Helpdesk Engineer

Telephony

<ul><li>Configuration, installation, and support of equipment in a Microsoft Windows environment.</li><li>Design and architect server and storage solutions that meet customer requirements, leveraging technologies from leading vendors (e.g., HPE, Dell EMC, NetApp, etc.).</li><li>Develop detailed technical proposals, including solution diagrams, specifications, and bills of materials (BOMs).</li><li>Present proposed solutions to customers, clearly articulating the technical and business benefits.</li><li>Address technical questions and concerns from customers during the sales cycle.</li><li>Provide technical support and documentation for Windows servers (physical and virtual).</li><li>Good Knowledge on Microsoft Virtualization (Hyper-V), VMware</li><li>Extensive experience in cloud like MS azure, O365, AWS</li><li>Maintain Microsoft Windows Server operating systems and all components/services including AD, DNS, NTFS, DHCP, PRINT, SERVICES, FTP, TCP/IP and others.</li><li>Maintain the central antivirus server and ensure the clients and servers are free from virus and the latest virus definitions are updated.</li><li>Administer multi-tiered applications architectures (Web Server IIS/Apache/Tomcat) and databases (MS SQL), clustered file servers and high availability applications.</li><li>Configure and automate system, application and database backups. Perform restores as needed including offsite recovery.</li><li>Maintain and manage Storage (SAN &amp; NAS) in effective manner.</li><li>Maintaining software applications, operating systems and regular preventive &amp; corrective maintenance, patch updates.</li><li>Install, troubleshoot and replace hardware and firmware as necessary.</li><li>Work with users to troubleshoot and solve operational issues.</li><li>Complete projects and task in a timely manner.</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Excellent knowledge on Microsoft, VMware &amp; Citrix Virtualization.</li><li>Excellent knowledge on Microsoft System Center products and its implementation.</li><li>Central AV, Backups, Management tools.</li><li>Pre-sales Knowledge for Systems technologies.</li><li>Prepare designs and Technical proposal as per the RFP from the customer.</li><li>Implement EMC, NetApps, HP, PureStorage, QNAP Storage (SAN &amp; NAS).</li><li>Vendor Management.</li></ul>EXPERIENCE/KNOWLEDGE &amp; SKILLS:<ul><li>5 to 8 years of experience in Enterprise Windows Server 2019 in an engineering role.</li><li>Active Directory experience, building and supporting multiple forests and migration.</li><li>Familiarity with SCCM, WSUS and Microsoft System Centre Products.</li><li>Enterprise experience is a plus.</li><li>Technical, analytical, interpersonal and organization skills required.</li><li>Good communication (both verbal and written) skills.</li><li>Planning and organizing skills.</li><li>Good administration management skills.</li><li>Strong listening skills.</li><li>Able to operate effectively in a team environment with both technical and non-technical team members.</li></ul>QUALIFICATIONS:<ul><li>Bachelor&rsquo;s degree in the field of computer science with 5 to 8 years relevant work</li><li>MCSE</li><li>Maintain two Microsoft competencies</li><li>Maintain Cloud competencies</li><li>VMware VCP Certified Professional</li><li>Azure Administrator</li></ul>Job Types: Full-time, PermanentPay: RO850.000 - RO900.000 per monthApplication Question(s):<ul><li>Please specify your current notice period?</li><li>Are you willing to accept the current salary package mentioned?</li></ul>Experience:<ul><li>Enterprise Windows Server 2019: 5 years (Required)</li></ul>License/Certification:<ul><li>VMware VCP Certificate (Preferred)</li><li>Azure Administrator (Preferred)</li></ul>

Server Enineer

InterTech LLC

No visa/sponsorship is provided for this role. Please apply only if you are legally permitted to work in Oman without sponsorship/visa.1.1 Position Summary:The candidate will provide first-level technical support to end-users, ensuring smooth operation of IT systems and services within the organization. The role requires strong technical expertise, problem-solving skills, and customer service orientation, with a focus on maintaining high availability and performance of IT resources.1.2 Key Responsibilities:<ul><li>Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner.</li><li>Install, configure, and maintain computer systems, applications, and peripherals.</li><li>Escalate complex technical issues to higher-level support teams when necessary.</li><li>Maintain documentation of issues, resolutions, and user guides to improve knowledge base.</li><li>Ensure compliance with IT policies, security standards, and best practices.</li><li>Support end-user training and awareness on digital tools and cybersecurity practices.</li><li>Collaborate with IT teams to implement system upgrades and patches.</li></ul>1.3 Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Professional certifications such as CompTIA A+, Microsoft MCSA, or ITIL Foundation are an advantage.</li><li>2-4 years of experience in IT help desk or technical support roles.</li><li>Strong knowledge of Windows, Microsoft 365, and common enterprise applications.</li><li>Hands-on experience with networking, troubleshooting, and endpoint security solutions.</li><li>Excellent communication and interpersonal skills with a customer-focused mindset.</li><li>Ability to work under pressure and prioritize multiple tasks effectively.</li></ul>Job Type: Full-time

HelpDesk Engineer (Omani nationals)

Honeywell

<div></div>D <div>uties &amp; Main Accountabilities
&middot;<ul><li>rovide reliable technical assistance to internal and external customers.
&middot;</li></ul><ul><li>rovide professional coverage of Technical Support Helpdesk.
&middot;</li></ul><ul><li>upport focus on accuracy, timely feedback, and customer satisfaction.
&middot;</li></ul><ul><li>rive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
&middot;</li></ul><ul><li>uild internal relationships to expedite complicated cases.
&middot;</li></ul><ul><li>evelop broad understanding of customer needs.
&middot;</li></ul><ul><li>upport the knowledge-sharing mindset, methodology, and tools.
&middot;</li></ul><ul><li>elp and Develop Technical Support processes.
&middot;</li></ul><ul><li>nsure proper documenting and recording of all activity and communication and address systemic coordination issues.
&middot;</li></ul><ul><li>e part of a team that is solving complex technical problems for the customer
&middot;</li></ul><ul><li>rive timely responses to customer demands by supporting the coordinating efforts of different teams
&middot;</li></ul><ul><li>uild business acumen while learning to address customer's technical needs
R</li></ul>esponsibilities
&middot;<ul><li>ervice and maintenance of Honeywell and third party equipment
&middot;</li></ul><ul><li>nstall Honeywell EBI, prepare graphics and necessary programming works as per specifications.
&middot;</li></ul><ul><li>roficiency in BMS programming &amp; Maintenance.
&middot;</li></ul><ul><li>upervision of cabling &amp; field installation works.
&middot;</li></ul><ul><li>erform duties outside of normal working hours as per agreed rosters and as directed.
&middot;</li></ul><ul><li>afety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)
&middot;</li></ul><ul><li>arry out hazard and risk assessments for all tasks as per company policy and procedures.
&middot;</li></ul><ul><li>eport near misses, incidents, and other opportunities for improvement.
&middot;</li></ul><ul><li>espond to customer inquiries and maintain the customer equipment to the required standard regularly performs preventive / corrective maintenance and promptly intervenes on maintenance needs.
&middot;</li></ul><ul><li>esponsible for the delivery of the support services to customers respecting global standards and processes.
&middot;</li></ul><ul><li>nderstand the customer needs and resolve issues through technical knowledge.
&middot;</li></ul><ul><li>dentifies service business opportunities in the customers' installed base.
&middot;</li></ul><ul><li>iagnosis, troubleshooting, Maintenance, and escalation for rectification of issues for timely closure of service requests.
&middot;</li></ul><ul><li>uality of delivery: Deliver promptly against service request, respecting agreed timing and ensure timely closure and tracking. Deliver on Customer Satisfaction, process up-time and system performance metrics.
&middot;</li></ul><ul><li>evelopment and maintenance of site-specific documentation and quality assurance information as instructed by team leader.
&middot;</li></ul><ul><li>eep technically current with the HBS products and offerings. Understand legacy systems/upgrades and use all new systems/products.
&middot;</li></ul><ul><li>ystem upgrades, augmentation, modifications, and maintenance services (Installation/configuration/implementation/commissioning/maintenance support) of Honeywell&rsquo;s HBS offerings
&middot;</li></ul><ul><li>nternal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
&middot;</li></ul><ul><li>inancial control according to previously agreed budgets and plans.
&middot;</li></ul><ul><li>upport Working Capital Team and Service Administrator to collect the payment on time from customer.
&middot;</li></ul><ul><li>ustomer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generate and support sales leads) and provides customers with the most effective solutions
&middot;</li></ul><ul><li>rovide special / custom training to customers upon request.
</li></ul></div>B <div>achelor's degree Electrical, Communication, Mechanical Engineering or equivalent.
3-5 years&rsquo; experience servicing HVAC, BMS , Fire, Security or access control systems. &sect; Honeywell and Industry based programming skills
Strong fault-finding skills
Excellent Honeywell product knowledge &sect; Network/ICT Skills
Ability to interact and build relationships with customers.
Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer&rsquo;s requirements. &sect; Must be able to work with limited supervision and direct contractors or other service technicians.
Good communication both written and verbal.
The ability to work under pressure.
Strong commitment to safety and safe working environment. Software Skills : EBI , XLWEB , CPO , CARE , CP Studio , Niagara , XLS3000 , Tema line
</div>H <div></div>

Field Service Technician II

TOZED KANGWEI MALAYSIA SDN. BHD.

Description:1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.2. Responsible for pre-sales access testing of new products,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.3. Communicate with customers on products and technologies, and enhance customer satisfaction.4. Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.Job requirements&#65306;1. Majoring in network, communication engineering, electronic information engineering, with bachelor degree or above.2. Good communication and coordination skills, with good emergency response ability for unexpected events.3. Strong sense of responsibility, strong execution and professionalism.4. Energetic and able to handle high-intensity work.5. Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.6. Fluent in English and Arabic.7. Familiarity with communication products (routers/AP/CPE/ONT, etc.) is preferred.8. Experience in working with operators would be a plus.Job Type: Full-timePay: RO350.000 - RO600.000 per month

Technical Sepport Engineer

Muscat Engineering Consultancy LLC

<div>
 
 Looking for an experienced substation Electrical Engineer with over 15-20 years dedicated to the successful delivery of electrical substation projects and shall hold the OETC approval.
 
 
 
 
 
 A substation Electrical Engineer shall have the experience managing projects, including design review, procurement, and installation phase. He shall maintain, and improves electrical substation, ensuring reliability and safety through tasks like substation design review, equipment specification, site assessments, testing and commissioning, troubleshooting, and compliance with regulations. This role also involves project coordination, technical support, and implementing system upgrades, utilizing engineering software and adhering to safety protocols.
 
 
 Review designs and schematics for electrical substations and equipment, using technical drawing software and conducting feasibility studies. select, specify, and oversee the installation of substation equipment, including circuit breakers, transformers, and switches. Manage the testing and commissioning process for new and upgraded substation systems and equipment. Ensure that all designs, materials, and activities comply with relevant safety and regulatory standards. Work with project managers, contractors, and utility companies to facilitate project success and system improvements.
 
 
 Substation Electrical Engineer position is substation site based and as per specific project requirement.
 
 
 
</div>

Substation Engineer

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