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technical support engineer

Streamax Mena

<p><b>Technical Support Engineer</b></p><p><b>Location: Riyadh, KSA</b><br/><b>Employment Type:</b> <b>Full-time</b></p><p><b>Job Overview</b></p><p><b>The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to products and services. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to clearly communicate complex technical information to clients. This role is ideal for individuals who enjoy technical problem-solving in a client-facing environment.</b></p><p><b>Responsibilities</b></p><ul><li><b>Provide advanced troubleshooting and technical support to customers for products and services</b></li><li><b>Resolve technical issues via phone, email, and remote access tools</b></li><li><b>Act as the primary point of contact for technical inquiries, ensuring timely and effective resolutions</b></li><li><b>Accurately log customer issues, actions taken, and resolutions</b></li><li><b>Assist with product setup, installation, and configuration for customers</b></li><li><b>Guide clients on system usage, features, and best practices</b></li><li><b>Collaborate closely with engineering and product teams to resolve complex issues and share customer feedback</b></li><li><b>Monitor client systems for potential issues and perform proactive maintenance to minimize downtime</b></li></ul><p><b>Key Requirements</b></p><ul><li><b>3+ years of experience in a technical support role</b></li><li><b>Strong proficiency in troubleshooting hardware and software issues, operating systems, network configurations, and device setups</b></li><li><b>Experience with databases such as MySQL, SQL Server, and MongoDB</b></li><li><b>Familiarity with cloud services including AWS, Azure, and Google Cloud</b></li><li><b>Solid understanding of networking protocols (TCP/IP, DNS, HTTP, VPN)</b></li><li><b>Experience with remote troubleshooting tools such as TeamViewer and Remote Desktop</b></li><li><b>Strong communication skills with the ability to explain technical concepts to non-technical users</b></li><li><b>Experience using CRM systems (e.g., Salesforce)</b></li><li><b>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</b></li></ul><p><b>Interested candidates Apply via our official website : www.streamax.me</b></p><p>Job Type: Full-time</p>

Technical Support Engineer

Norconsult Telematics

<div>
 <p>
  <strong>
   Position Objective:
  </strong>
 </p>
 <ul>
  <li>
   Provide timely and effective technical support for users, systems, and applications across the organization.
  </li>
  <li>
   Ensure the stability, accessibility, and security of IT infrastructure, assisting end-users and technical teams with troubleshooting, issue resolution, and system monitoring.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description &amp; Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver first and second-level technical support for software, hardware, and network issues, ensuring minimal disruption to operations.
  </li>
  <li>
   Monitor system performance and availability, identifying and addressing technical incidents in real-time.
  </li>
  <li>
   Support internal teams in the configuration, deployment, and maintenance of workstations, applications, and access controls.
  </li>
  <li>
   Collaborate with DevOps, Infrastructure, and Security teams to escalate and resolve complex issues.
  </li>
  <li>
   Document troubleshooting steps, resolutions, and system changes to maintain an accurate knowledge base.
  </li>
  <li>
   Assist in managing user accounts, permissions, and authentication policies (e.g., LDAP, Active Directory, SSO).
  </li>
  <li>
   Support containerized environments (e.g., Kubernetes/OpenShift) in collaboration with platform engineers, if applicable.
  </li>
  <li>
   Contribute to incident response and root cause analysis processes.
  </li>
  <li>
   Provide technical training and guidance to end-users when necessary.
  </li>
  <li>
   Ensure adherence to SLAs and internal IT security protocols.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related technical field.
  </li>
  <li>
   2-3 years of experience in technical support or IT helpdesk roles.
  </li>
  <li>
   Solid understanding of operating systems (Windows/Linux), networking fundamentals, and common enterprise tools.
  </li>
  <li>
   Familiarity with support in cloud, DevOps, or container-based environments is an advantage.
  </li>
  <li>
   Basic experience with ticketing systems (e.g., Jira Service Desk, ServiceNow).
  </li>
  <li>
   Ability to troubleshoot hardware, software, network, and user-access issues effectively.
  </li>
  <li>
   Excellent verbal and written communication skills in both English and Arabic.
  </li>
 </ul>
</div>


DeepSource Technologies

<div><p><b>Role Overview</b><br>
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.</p><p><b>
Key Responsibilities</b></p><ul><li>Provide second-level support for Linux and Windows platforms</li><li>Perform advanced system and application monitoring &amp; analysis</li><li>Troubleshoot OS, application, and connectivity issues</li><li>Manage incidents through ticketing tools and ensure SLA adherence</li><li>Support on-site technical interventions when required</li><li>Collaborate with higher support tiers and vendors</li><li>Communicate directly with clients for issue handling and updates</li><li>Contribute to operational improvements and preventive actions</li></ul><b><br>
Requirements</b><ul><li><br>
Strong Linux / Windows administration experience</li><li>Solid understanding of monitoring and performance analysis</li><li>Good networking troubleshooting capabilities</li><li>Experience with ticketing / ITSM tools</li><li>Strong English fluency</li><li>Strong communication &amp; client-facing skills</li><li>Saudi National</li></ul></div>

L2 Support Engineer (Saudi National) - Riyadh,KSA

Thales

<div>
 <p>
  <strong>
   Operations and Support Engineer &ndash; Level 2
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an Operations and Support Engineer &ndash; Level 2 for the Gemalto a Thales company Global Services team, you will be involved in tier II technical support for incidents, problems and change management of hosted and managed solutions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   A week in the life of an Operations and Support Engineer L2:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &squf; You will be working in a team rotating in shifts with 24/7 coverage
 </p>
 <p>
  &squf; You will provide technical support of Cloud, On-Premises, and Hybrid services.
 </p>
 <p>
  &squf; You will design and implement changes into the systems.
 </p>
 <p>
  &squf; You will maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services.
 </p>
 <p>
  &squf; You will provide technical guidance for new or evolution of services and for consolidated technical analyses.
 </p>
 <p>
  &squf; You will lead the optimization of service reliability, performance and security.
 </p>
 <p>
  &squf; Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs.
 </p>
 <p>
  &squf; You will be responsible for product and technical knowledge ramp-up of the Tier II Support team.
 </p>
 <p>
  &squf; You will participate in the definition of production requirements.
 </p>
 <p>
  &squf; You will extend and acknowledge completion of handover milestones to Tiers I and II to comply with contractual SLAs.
 </p>
 <p>
  &squf; You will manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
 </p>
 <p>
  &squf; You will participate within the integrated team concept for product &amp; process improvement
 </p>
 <p>
  &squf; You will participate at the preparation and review of technical product &amp; customer specific documentation
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge, Skills and Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   &squf; To succeed at this job, you must have
  </strong>
  experience with Linux or Unix applications; Unix or Shell scripting; SQL or Oracle database queries, writing and execution and knowledge of WebLogic administration, ticketing tools, monitoring tools such as OP5, ELK, Grafana or Prometheus
 </p>
 <p>
  &squf; You must have also an experience in managing production systems in Cloud or/and Hybrid-Cloud, knowledge of debugging methods and tools.
 </p>
 <p>
  &squf; You need to have knowledge of Cloud technologies: ie. Ansible, Dockers, Kubernetes. AWS, Google Cloud are much appreciated.
 </p>
 <p>
  &squf; You need to have experience in customer facing role and communication with internal &amp; external stakeholders
 </p>
 <p>
  &squf;
  <strong>
   You must be fluent in English.
  </strong>
 </p>
 <p>
  &squf; We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player.
 </p>
 <p>
  &squf; You must have a Degree in Information Technology or a related field.
 </p>
 <p>
  &squf; We are looking for someone with 3-5 years of experience in IT support and operations.
 </p>
</div>


Operations and Support Engineer

Alshaya Group

<div>
 <p>
  We are looking for a skilled Systems Support Engineer to provide technical support and infrastructure solutions across assigned areas, ensuring smooth and efficient daily operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull; Configure and install network servers (Windows / Novell / Linux)
 </p>
 <p>
  &bull; Enforce information security standards and IT policies
 </p>
 <p>
  &bull; Handle on-site and off-site hardware and network issues
 </p>
 <p>
  &bull; Support network design, cabling, and new store IT setup
 </p>
 <p>
  &bull; Upgrade and migrate operating systems and applications
 </p>
 <p>
  &bull; Troubleshoot user issues and provide effective technical solutions
 </p>
 <p>
  &bull; Install and configure POS systems (IBM, Micros)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Computer Science / Engineering
 </p>
 <p>
  &bull; Relevant certifications in major business technologies
 </p>
 <p>
  &bull; Minimum 2 years of experience in IT support / hardware engineering
 </p>
 <p>
  &bull; Proven experience in hardware and network troubleshooting
 </p>
 <p>
 </p>
</div>


Systems Support Engineer

Tasheel Law Firm

<p><b>Job Title: </b>IT Support Engineer</p><p><b>Job Type: </b>Full-time</p><p><b>Reports to:</b> IT Manager / SDM</p><p><b>Job Overview:</b></p><p>We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).</li><li>Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).</li><li>Deploy licensed software, ensuring compliance, and train users on new tools/systems.</li><li>Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.</li><li>Assist with onboarding (email setup, access to shared drives/printers).</li><li>Support server administration (Windows/Linux), patching, and security configurations.</li><li>Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.</li><li>Document system/network changes and maintain knowledge base.</li><li>Collaborate on hardware/software rollouts with minimal disruption.</li></ul><p><b>Qualifications:</b></p><ul><li>Education: Bachelor&rsquo;s in IT/Computer Science or equivalent experience.</li><li>Experience: 3+ years in IT support (hardware, software, networking, and server administration).</li><li>Strong communication skills in Arabic and English.</li></ul><p><b>Technical Skills:</b></p><ul><li>Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware</li><li>Expertise in O365, Google Workspace, and enterprise applications support</li><li>Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)</li><li>Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools</li><li>Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools</li><li>Understanding of backup solutions, disaster recovery, and system patching processes</li></ul><p><b>Soft Skills:</b></p><ul><li>Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.</li><li>Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments</li></ul><p><b>Certifications (Preferred):</b></p><ul><li>ITIL Foundation certification</li><li>CompTIA A+, Network+, Server+ or similar IT support certifications.</li><li>Microsoft Certifications (MCSA, Azure Fundamentals or similar).</li><li>Google Workspace (GWS) Fundamentals Certification.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification.</li><li>Linux+ or similar system administration certifications</li></ul><p>Job Type: Full-time</p>

IT Support Engineer

Daikin Industries Ltd.

<p></p><div><div><div><div><div><div><div><b>Entity: </b>Daikin Middle East
</div></div></div></div><div><div><div><div><b>Job Category: </b>Sales
</div></div></div></div><div><div><div><div><b>Location:
</b>Riyadh, Al Riyadh, SA
</div></div></div></div><div><div><div><div><b>Job Requisition ID: </b>2685
</div></div></div></div><div><div><div><div><div>Daikin Middle East &amp; Africa is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.</div><div></div><div><b><br>
About the Role</b></div><br>
<div></div>
<div>
The <b>Product Engineer &ndash; VRV/DX </b>will be <b>based in Riyadh </b>and will provide technical support for VRV/DX system design, selection, and application. The role focuses on reviewing project designs, optimizing system layouts, ensuring regulatory compliance, and supporting sales teams with advanced pre-sales engineering. It also involves preparing VRV system layout drawings on CAD, issuing compliance statements, responding to consultant comments, and providing ongoing product support.</div><br>
<div></div>
<div><b>
How You Will Make an Impact</b></div><br>
<div></div>
<div><b>
Product Support</b></div>
<ul>
<li>Conduct detailed technical and market comparison studies against competitors and propose optimized product specifications.</li>
<li>Coordinate with Certification teams on performance, functional, EMC, CB testing, and labeling requirements in line with regional regulations.</li>
<li>Ensure product compliance with regional regulations and government requirements in coordination with Certification teams.</li>
<li>Provide technical support to Sales teams and coordinate with factories to ensure timely responses to product-related queries.</li>
<li>Maintain a centralized database of technical queries and manage the assigned product portfolio for the sales region.</li>
<li>Coordinate with Certification teams to ensure all approvals and certifications are completed before product importation.</li></ul><br>
<div></div>
<div><b>
Application Engineering &amp; System Design</b></div>
<ul>
<li>Lead VRV and DX system design support, including load estimation reviews, equipment selection, psychrometric validation, refrigerant piping analysis, and control logic coordination.</li>
<li>Review consultant HVAC designs and specifications to ensure correct system application, identifying gaps, proposing optimized solutions, and ensuring VRV systems are properly sized and integrated into building designs.</li>
<li>Provide advanced technical guidance to sales, contractors, and consultants on system capabilities, installation requirements, and best‑practice VRV design methodologies.</li>
<li>Support project teams with value engineering by evaluating alternative configurations that improve efficiency, performance, redundancy, and commercial competitiveness.</li>
<li>Ensure compliance with regional HVAC standards, safety requirements, and application constraints across all VRV system selections.</li>
<li>Develop and maintain application guidelines, design standards, piping best‑practice references.</li></ul><br>
<div></div>
<div><b>
Consultant Support &amp; Specification Work</b></div>
<ul>
<li>Conduct technical presentations, workshops, and design seminars for consultants and key stakeholders to position VRV solutions effectively in early project stages.</li>
<li>Maintain a deep understanding of competitor systems to advise consultants on differentiating features, operational benefits, and performance advantages.</li></ul><br>
<div></div>
<div><b>
Training &amp; Internal Support</b></div>
<ul>
<li>Deliver technical training to Sales, Application Engineers, service partners, and distributors on VRV design, system behavior, diagnostics, and application best practices.</li></ul><br>
<div></div>
<div><b>
What You Need to Succeed</b></div><br>
<div></div>
<ul>
<li>Bachelor&rsquo;s degree in Mechanical, Electrical, or related Engineering discipline.</li>
<li>Minimum of 5 years of experience in VRV/DX Application Engineering, Product Engineer/Specialist, HVAC System Design, or Technical Support within the HVAC industry.</li>
<li>Strong knowledge of VRV system design principles, refrigerant regulations, HVAC controls, and regional standards.</li>
<li>Strong analytical and application engineering capabilities.</li>
<li>Deep understanding of VRV system behavior, control logic, and design constraints.</li>
<li>Ability to support cross‑functional teams, including Sales, Service, and After‑Sales.</li>
<li>Excellent communication, presentation, and consultant‑facing skills.</li>
<li>Proficiency in HVAC selection tools, and MS office.</li>
<li>Proficiency in AutoCAD software.</li>
<li>Strong documentation habits, accuracy, and the ability to manage multiple priorities.</li></ul><div></div><div><b><br>
Good climate starts with people</b><br>
Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.</div></div></div></div></div></div></div></div><p></p>

Product Engineer - VRV/DX

Explore 1465+ Technical support engineer in Riyadh Saudi Arabia this March. Find roles across top companies and apply now to boost your career.

1465 technical support engineer jobs In Riyadh Saudi Arabia

Technical Support Engineer

Technical Support Engineer

L2 Support Engineer (Saudi National) - Riyadh,KSA

Operations and Support Engineer

Systems Support Engineer

IT Support Engineer

Product Engineer - VRV/DX