customer solution engineer Jobs in Riyadh Saudi Arabia

customer solution engineer

sales engineer Jobs in Riyadh Saudi Arabia

sales engineer

client support executive Jobs in Riyadh Saudi Arabia

client support executive

desktop engineer Jobs in Riyadh Saudi Arabia

desktop engineer

field service engineer Jobs in Riyadh Saudi Arabia

field service engineer

technical support engineer

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.
 
 Key Accountability Areas
 
 Warranty Claims Support:
 
 <ul>
 <li>
 Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
 </li>
 <li>
 Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.
 </li>
 </ul>
 
 Field Commissioning Assistance:
 
 <ul>
 <li>
 Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
 </li>
 <li>
 Contribute to ensuring systems meet project specifications and compliance standards.
 </li>
 <li>
 Document commissioning issues and assist in resolving them collaboratively.
 </li>
 </ul>
 
 Project Engineering Support:
 
 <ul>
 <li>
 Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
 </li>
 <li>
 Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.
 </li>
 </ul>
 
 Technical Documentation:
 
 <ul>
 <li>
 Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
 </li>
 <li>
 Support the preparation and review of clear, concise technical reports and documentation.
 </li>
 </ul>
 
 Learning and Development:
 
 <ul>
 <li>
 Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
 </li>
 <li>
 Contribute to improving engineering workflows by supporting process enhancements under supervision.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical EngineeringWork Experience 2 to 4 YearsTechnical / Functional Competencies Customer Service OrientationCustomer Service Programs
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Technical Support Engineer - ZIV | alfanar Electric

Advansys ME

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements
 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support And Operations Enginner

L1 Support And Operations Engineer- Saudi Only

Advansys

Job Summary: 
The L1 Support and Operations Engineer is responsible for providing first-line technical support, monitoring system operations, and ensuring the smooth running of IT services. This role focuses on identifying, analyzing, and resolving basic technical issues while escalating complex problems to higher-level support teams as needed.
 
Key Responsibilities: 
<ul>
<li>Monitor systems, servers, and applications to ensure operational availability and performance.</li>
<li>Handle and resolve Level 1 incidents and service requests in accordance with SLAs.</li>
<li>Escalate unresolved or complex issues to L2/L3 support teams following proper procedures.</li>
<li>Track, document, and update incidents and resolutions using ITSM tools.</li>
<li>Perform basic troubleshooting for Windows and Linux operating systems.</li>
<li>Support scheduled maintenance tasks, system restarts, and deployment activities under supervision.</li>
<li>Collaborate with infrastructure, network, and application teams to ensure service continuity.</li>
<li>Generate and review monitoring dashboards and alert reports.</li>
<li>Ensure proper communication with users and internal teams during incidents or service disruptions.</li>
</ul>
Requirements: 
<ul>
<li>Minimum of one year of hands-on experience in technical support or system operations.</li>
<li>Proven track record in handling and resolving IT incidents within large-scale operational environments.</li>
</ul>
Technical Skills: 
<ul>
<li>Basic knowledge of Windows and Linux operating systems, including execution of basic maintenance commands.</li>
<li>Familiarity with monitoring tools, dashboards, and alerting systems (Monitoring & Dashboards).</li>
<li>Basic understanding of networking and databases to effectively collaborate with advanced technical teams.</li>
</ul>
Certifications and Standard Knowledge: 
<ul>
<li>ITIL Foundation certification or equivalent is preferred.</li>
<li>Understanding of ITSM practices, including incident management, problem management, and request fulfillment.</li>
</ul>

L1 Support and Operations Enginner

AL KHALEEJ TRAINING & EDUCATION

Job Summary:The jobholder governs the design and performance of infrastructure services, including Microsoft 365, cloud platforms, meeting platforms, and datacenter systems. The role ensures technical integrity, compliance, and alignment with the cloud-first strategy while overseeing service delivery by a managed service vendor.Qualifications, Experience &amp; SkillsTechnical Skills<ul><li>Deep understanding of Microsoft 365 services, especially Exchange Online, Teams, SharePoint, OneDrive.</li><li>Strong knowledge of Active Directory and windows server and Linux and Microsoft Entra ID.</li><li>Strong with cloud service portals (GCP, Azure).</li><li>Strong knowledge in security tools CrowdStrike, Cisco email security, WAF F5.</li><li>Deep Understanding of IIS and Web Servers.</li><li>Database systems (MS SQL, Postgres, etc.)</li><li>Backup and DR</li><li>Ensure proper implementation of security controls and patches across related infrastructure systems and clouds.</li><li>Oversee change management processes for related modifications.</li><li>Support managed service engineers in resolving high-severity incidents and escalations.</li><li>Perform routine monitoring, troubleshooting, and incident resolution to ensure systems availability and performance.</li><li>Validate incident root cause analysis and corrective actions from the vendor.</li></ul>Qualifications &amp; Experience <ul><li>5+ years of experience on IT cloud engineer /IT Engineer</li><li>Proficiency level in English required, and fluency in Arabic is preferred</li><li>Expert knowledge of IT cloud and Security best practices, procedures, and standards</li></ul>Job Type: Full-timePay: &#65020;10,000.00 - &#65020;13,000.00 per month

IT Cloud Engineer

L1 Support and Operations Engineer- Saudi Only

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
Repair Shop Engineer<h1 class="jobSectionHeader">
Job Description</h1>
Key responsibilities/essential functions include:
The Repair Shop Engineer at GE Healthcare Company (GEHC) is responsible for the daily service repair needs of customer equipment at the repair Center. The role involves equipment repair, registrations, diagnostics, quotations, and parts ordering if necessary. Responsibilities include equipment repair/check/preparation, follow-up and traceability of repair and intervention files, and adherence to EHS rules and procedures.
Basic requirement:
highly technical analytical skills, deep knowledge in electronics, pneumatic, and IT, and experience in life care solutions.
Proficiency in English, work independently with minimal direction, high work standards, quality, initiative, motivation, planning, organizing work effectively, excellent communications, listening, and interpersonal skills<h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

University Internship Program – Repair Shop Engineer

Explore 1936+ Technical support engineer in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.