customer support officer Jobs in Islamabad

customer support officer

project manager

sales manager

service desk engineer

technical project manager Jobs in Islamabad

technical project manager

technical support manager

ASK Development pvt Limited

Hiring: Manager &ndash; Technical Support Services Islamabad Salary: PKR 250,000/monthRequirements:<ul><li>BS (4-year) in Telecom, CS, SE or related field (Master&rsquo;s preferred)</li><li>4&ndash;5 years&rsquo; experience in Technical Support / IT Operations / Service Delivery</li><li>Hands-on expertise in Datacom, IT Infrastructure &amp; Security</li><li>ITIL (Expert/Managing Professional) + CCNP/HCIP or equivalent certifications</li></ul>Key Responsibilities:<ul><li>Lead L1/L2 support, incident &amp; problem management</li><li>Ensure SLA compliance &amp; customer satisfaction (NPS)</li><li>Handle escalations &amp; perform RCA implementation</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in technical support, IT operations management: 5 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager – IT Operations & Support

Manager – Technical Support Services

AffinityVibez (Pvt) Ltd

DHA Phase 2, Islamabad Monday to Friday | 6:00 PM &ndash; 2:00 AM Salary: PKR 70,000 &ndash; 90,000 + Fuel Allowance Daily Dinner Provided Job Type Full-time | OnsiteAbout the RoleWe are looking for a motivated and skilled Technical Support Engineer to join our growing team in Islamabad. The ideal candidate will be responsible for providing high-quality technical assistance to international clients via calls, email, and chat. Strong English communication skills and problem-solving abilities are essential for success in this role.Key Responsibilities<ul><li>Provide technical support to clients through calls, emails, and live chat (English communication required)</li><li>Diagnose, troubleshoot, and resolve software and system-related issues</li><li>Clearly explain technical solutions to non-technical clients in a professional manner</li><li>Escalate complex technical issues to the relevant internal teams when necessary</li><li>Maintain accurate documentation of issues, resolutions, and follow-ups</li><li>Monitor system performance and proactively identify potential problems</li><li>Ensure timely resolution of support tickets within defined service-level standards</li><li>Build and maintain strong client relationships through effective communication</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 1 year of experience in technical support or a similar role</li><li>Strong troubleshooting and analytical problem-solving skills</li><li>Excellent spoken and written English communication skills</li><li>Ability to explain technical concepts clearly to non-technical users</li><li>Strong customer service mindset and attention to detail</li><li>Ability to work independently as well as collaboratively in a team environment</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package (PKR 70,000 &ndash; 90,000)</li><li>Fuel allowance</li><li>Daily dinner provided by the company</li><li>Professional and supportive work environment</li><li>Growth and learning opportunities</li></ul>Note: This position is open to female candidates only.If you meet the above criteria and are ready to grow your career in technical support, we encourage you to apply today.Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Technical Support Engineer

Think Higher Consultants

Job Description: We are looking for a skilled IT Support Officer to join our company. The ideal candidate will manage, maintain, and troubleshoot IT systems, ensure smooth technology operations, and provide advanced technical support to staff.Key Responsibilities<ul><li>Install, configure, and maintain Windows operating systems, software, and updates on desktops, laptops, and servers.</li><li>Troubleshoot hardware, software, and network issues for employees, including printers, scanners, and peripherals.</li><li>Provide remote support using AnyDesk and other remote access tools.</li><li>Assist in setting up new devices, software installations, and system upgrades.</li><li>Monitor and maintain network connectivity, including LAN/WAN, routers, and switches.</li><li>Ensure system security by installing updates, patches, and antivirus software.</li><li>Manage backups, recovery processes, and basic data protection measures.</li><li>Support email systems, cloud platforms, and productivity software.</li><li>Maintain IT inventory, document technical issues, and provide reports on system performance.</li><li>Collaborate with team members to improve IT processes and reduce downtime.</li><li>Assist in training staff on IT best practices and software usage.</li><li>Research and suggest new technologies or solutions to improve efficiency.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>2&ndash;5 years of proven experience in IT support, system administration,</li><li>Advanced knowledge of Windows OS installation, configuration, and troubleshooting.</li><li>Proficient in remote support tools like AnyDesk.</li><li>knowledge of networking, including routers, switches, and TCP/IP.</li><li>Familiarity with security measures, antivirus software, and system updates.</li><li>Ability to troubleshoot hardware, software, and peripheral devices effectively.</li><li>Problem-solving skills and ability to work independently.</li><li>Good communication skills to assist non-technical staff.</li><li>Willingness to learn and implement new technologies.</li></ul>Job Type: Full-timeWork Location: In person

IT Support Officer

Jazz

<div>
 
 
 Grade Level:
 
 L1
 
 
 
 Location:
 
 Islamabad
 
 
 
 Last date to apply:
 
 12th February 2026
 
 
 
 What is Experience Support Lead?
 
 
 
 The
 
 Experience Support Lead
 
 works closely with the Customer Experience and Sales Teams to enhance customer satisfaction and strengthen the overall outlook of the Jazz Franchises.
 
 
 This role reports to the
 
 Experience Support Manager,
 
 who is responsible for managing the overall Customer experience of Franchises within the assigned Region.
 
 
 
 What does Experience Support Lead do?
 
 
 
 As
 
 Experience Support Lead
 
 , you will be responsible for:
 
 
 
 Customer Experience Improvement:
 
 
 <ul>
 <li>
 Manage monthly Customer Experience KPIs
 </li>
 <li>
 Develop and implement roadmaps for franchise team development and system enhancements
 </li>
 <li>
 Audit and optimize customer journeys at the franchise to simplify processes and enhance satisfaction
 </li>
 </ul>
 
 
 Training &amp; Development:
 
 
 <ul>
 <li>
 Organize training sessions for franchise staff to strengthen customer service excellence
 </li>
 </ul>
 
 
 Access Management
 
 :
 
 <ul>
 <li>
 Ensure proper access controls and compliance for franchise systems
 </li>
 </ul>
 
 
 Case Management:
 
 
 <ul>
 <li>
 Monitor, manage, and close customer service cases effectively and maintain service level
 </li>
 </ul>
 
 
 Franchise Pulse Visibility
 
 :
 
 <ul>
 <li>
 Provide stakeholders with visibility on franchise performance, trends, and customer pulse insights
 </li>
 </ul>
 
 
 Franchise &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Collaborate with Franchise Owners, CCRs, and Area Managers to understand franchise dynamics
 </li>
 <li>
 Motivate, counsel, and support franchise and customer channels in line with profitability models
 </li>
 <li>
 Conduct regular franchise visits to ensure alignment and progress on initiatives
 </li>
 </ul>
 
 
 Jazz is an equal-opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Experience Support Lead?
 
 
 
 We are looking for an individual who brings both expertise and passion for customer excellence:
 
 <ul>
 <li>
 Professional experience in managing customers and resolving service concerns
 </li>
 <li>
 Proven track record in handling end-to-end customer query resolution and coordination
 </li>
 <li>
 Strong knowledge of telecom products and hands-on expertise in customer management systems
 </li>
 <li>
 Analytical mindset with the ability to identify improvement areas in customer experience
 </li>
 <li>
 Skilled in stakeholder management and implementing standardized action plans
 </li>
 <li>
 Leadership aptitude to balance franchise expectations with organizational goals for improved customer interaction
 </li>
 <li>
 Proficient in MS Office, especially MS Excel
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Strong relationship management and vendor management capabilities
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why join Jazz?
 
 
 
 As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
 
 
 As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Experience Support Lead

Corporate Research and Investigations Limited

<div><div>Position Overview:
 
The IT &amp; ISMS Officer supports the IT department by maintaining and operating the IT infrastructure while ensuring compliance with information security policies. The role combines hands-on technical support with responsibilities related to information security, audits, and employee awareness. 
</div><div>
Core Responsibilities:</div><div>
1. IT Support &amp; Infrastructure Management:</div><ul><li>
Provide technical support to staff for hardware, software, and applications (Windows, MAC OSX, Office 365, G-Suite, Adobe).</li><li>
Install, configure, troubleshoot, and maintain computers, laptops, servers, printers, scanners, and other IT equipment.</li><li>
Assist in creating and managing user accounts, group permissions, and network access in Active Directory.</li><li>
Map and manage network drives and shared folders.</li><li>
Monitor network performance, troubleshoot connectivity issues, and escalate as needed.</li></ul><div></div><div> 
2. System &amp; Server Administration:</div><ul><li>
Assist in routine server and network administration tasks, including backups, updates, and system monitoring.</li><li>
Ensure antivirus, security patches, and updates are applied across endpoints and servers.</li><li>
Support VPN setup and remote access control for employees.</li></ul><div></div><div> 
3. ISMS &amp; Security Compliance:</div><ul><li>
Support implementation and maintenance of ISMS policies, procedures, and standards.</li><li>
Assist in conducting internal audits, vulnerability assessments, and external ISMS audits.</li><li>
Monitor security logs, alerts, and incidents, and report findings to the IT Manager.</li><li>
Conduct employee awareness sessions and training on information security practices.</li><li>
Support risk assessment exercises and help in maintaining compliance documentation.</li></ul><div></div><div> 
4. Documentation &amp; Reporting:</div><ul><li>
Maintain IT inventory records for all hardware, software, and network devices.</li><li>
Document IT incidents, resolutions, and system configurations.</li><li>
Prepare monthly reports on IT performance, security incidents, and ISMS compliance.</li></ul><div></div><div> 
Other Duties:</div><ul><li>
Stay updated with emerging technologies and security trends.</li><li>
Assist the IT Manager with special projects and other tasks as assigned.</li></ul><div></div><div> 
Qualifications &amp; Skills:</div><ul><li>
Bachelor&rsquo;s degree in computer science, Information Technology, or related field.</li><li>
2&ndash;4 years of experience in IT support or system administration, with exposure to information security management.</li><li>
Knowledge of Windows, MAC OSX, Office 365, G-Suite, networking, and server administration.</li><li>
Familiarity with ISMS, ISO 27001 standards, and basic security practices.</li><li>
Strong problem-solving, communication, and documentation skills.</li><li>
Ability to work independently and as part of a team.</li></ul></div><div></div>

IT & ISMS Officer

JLPS Group

The Operations/Facility Officer works under the supervision of the Operations/Facility Manager and is responsible for supporting and executing daily operational activities of aesthetic clinic facilities.The role focuses on cost-effective purchasing, and timely maintenance management to ensure smooth clinic operations.Key Responsibilities:<ul><li>Assist the Operations/Facility Manager in managing day-to-day operational activities of aesthetic clinics.</li><li>Execute operational tasks and assignments as directed by the Operations Manager.</li><li>Manage and monitor operational support staff to ensure assigned duties are properly completed.</li><li>Source and procure operational supplies and materials from the market at cost-effective and competitive rates.</li><li>Maintain strong market contacts for economical purchasing of clinic and operational requirements.</li><li>Utilize market references and vendor contacts for maintenance, repair, and technical works.</li><li>Coordinate with external vendors and technicians for timely repair and maintenance of equipment and facilities.</li><li>Ensure clinic premises remain operationally ready, safe, and well-maintained.</li><li>Monitor inventory and report purchasing requirements to the Operations Manager.</li><li>Maintain records of operational activities, vendor coordination, and maintenance follow-ups.</li><li>Support implementation of operational improvements and cost-control measures.</li><li>Perform any additional duties assigned by the Operations Manager or Management.</li></ul>Job Timings : 10 AM to 7 PM (or may be changed according to the company requirements)Market Competitive Salary subjected to evaluation during the interviewLocation: F6 Islamabad.To apply please share your CV at WhatsApp +92-336-4359850 (rapid response)Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Operations Officer

Explore 621+ Technical support manager in Islamabad this February. Find roles across top companies and apply now to boost your career.