customer service representative Jobs in Lahore

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customer sales representative Jobs in Lahore

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Plansing

Job OverviewWe are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will have a strong sales background, excellent communication skills, and prior IT experience. This role requires someone who can effectively handle customer inquiries, provide technical support, and contribute to sales growth through outstanding service.Key Responsibilities<ul><li>Handle inbound and outbound customer calls, emails, and chats professionally</li><li>Provide accurate information about products and services</li><li>Resolve customer concerns efficiently and ensure high satisfaction levels</li><li>Identify sales opportunities and upsell/cross-sell products when appropriate</li><li>Provide basic IT/technical support and troubleshoot customer issues</li><li>Maintain detailed and accurate customer records in CRM systems</li><li>Collaborate with sales and technical teams to ensure smooth service delivery</li></ul>Requirements<ul><li>Proven experience in sales (retail, telesales, or inside sales preferred)</li><li>Prior IT experience (technical support, help desk, or IT services)</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and negotiation skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Proficient in MS Office and CRM software</li><li>High school diploma or equivalent (Bachelor&rsquo;s degree preferred)</li></ul>Preferred Skills<ul><li>Experience working in a customer-facing IT environment</li><li>Ability to explain technical concepts in simple terms</li><li>Goal-oriented with a track record of meeting or exceeding targets</li></ul>What We Offer<ul><li>Competitive salary</li><li>Performance-based incentives and bonus</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

IT Gadgets Hub

We are seeking a Customer Service Representative to join our team. This role involves assisting customers with inquiries, resolving issues, and providing technical support for computer-related products, particularly laptops. The ideal candidate should have good communication skills, a problem-solving attitude, and basic technical knowledge.Responsibilities:<ul><li>Respond to customer inquiries via chat and resolve any issues promptly.</li><li>Provide basic technical support, including troubleshooting hardware/software issues.</li><li>Handle customer complaints professionally and find solutions.</li><li>Manage customer service tickets and ensure timely follow-up.</li><li>Collaborate with other team members to provide efficient and accurate resolutions.</li></ul>Requirements:<ul><li>Basic technical knowledge of laptops.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple inquiries at once and remain calm under pressure.</li><li>Problem-solving mindset and ability to explain technical issues in simple terms.</li><li>Previous customer service or technical support experience is a plus.</li></ul>Job Types: Full-time, Part-timePay: Rs30,000.00 - Rs70,000.00 per hourWork Location: In person

Customer Service & Support (E-commerce)

IT Devices Online

Job DescriptionChat Support RepresentativeAbout UsIT Devices Online is a leading provider of cutting-edge IT hardware, software and solutions, known for delivering high-quality, innovative products to a wide range of industries. We focus on SMBs, mid-market, and enterprise clients, ensuring we meet the needs of businesses of all sizes. This role is perfect for someone with a passion for e-commerce and a proven track record of optimizing performance across platforms like Amazon, Shopify, or other digital marketplaces.About the roleWe are seeking a proactive and tech-savvy Chat Support Representative to join our IT hardware company. In this role, you will be the first point of contact for customers via live chat, assisting them with technical issues, product inquiries, and general support related to our hardware products (e.g., servers, networking devices, workstations, peripherals). Your primary focus will be on delivering fast, accurate, and friendly support while maintaining a high level of customer satisfaction.Key Responsibilities:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Troubleshoot basic to intermediate technical issues related to software, systems, and services.</li><li>Guide users through problem-solving steps and provide appropriate solutions or workarounds.</li><li>Escalate complex or unresolved issues to relevant teams following standard procedures.</li><li>Maintain comprehensive and accurate records of customer interactions in the CRM system.</li><li>Collaborate with internal teams (Technical Support, Sales, Logistics) to resolve complex issues.</li><li>Stay updated on product knowledge, company updates, and industry trends.</li></ul>&middot; Follow standard operating procedures and escalate unresolved issues to Tier 2 or engineering teams when necessary.&middot; Meet defined KPIs such as chat response time, resolution time, customer satisfaction (CSAT), and quality assurance (QA) scores.Requirements:<ul><li>3&ndash;4 years of experience in a chat support or customer service role, preferably in the IT or tech industry.</li><li>Excellent written and verbal communication skills in English &ndash; grammar, tone, and clarity are critical.</li><li>Proven ability to handle multiple chats simultaneously while maintaining attention to detail.</li><li>Strong problem-solving skills and a customer-first mindset.</li><li>Basic understanding of IT concepts, software troubleshooting, etc.</li><li>Ability to work independently and in a team-oriented environment.</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree in IT, Computer Science, Communications, or a related field.</li><li>Experience supporting IT Hardware, SaaS platforms or cloud-based applications.</li><li>Multilingual capabilities are a plus.</li><li>Experience in US Market is must.</li></ul>What We Offer<ul><li>Salary range upto 100K</li><li>Health Insurance</li><li>Casual, Sick and Annual Leaves</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>The chance to work with a dynamic and innovative team.</li></ul>Note: It&rsquo;s a Full-time On-site job in Gulberg 3, LahoreTimings: 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM Pakistan timeJob Type: Full-timePay: Up to Rs100,000.00 per monthApplication Question(s):<ul><li>How do you rate (0/10) your English communication? </li><li>Only apply if agree with the job timings. 6:00 PM to 3:00 AM / 7:00 PM to 4:00 AM / 8:00 PM to 5:00 AM</li><li>Do you agree with a Full-time On-site night shift job in Gulberg 3, Lahore</li></ul>Experience:<ul><li>Chat Support in US Market: 3 years (Required)</li></ul>Language:<ul><li>Excellent English Communications (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Female Chat Support Representative

Abacus Outsourcing

We are hiring Customer Support Executives for a growing FinTech support project. If you have experience in email and chat support and understand digital banking services, we encourage you to apply.Salary: Up to PKR 100,000 Schedule: 5 Days a Week Timings: Fixed US Shift Benefits: Medical Benefits, US Holidays Location: In-Person- LahoreJob Responsibilities<ul><li>Handle customer queries related to digital payments, transfers, account access, and transaction issues.</li><li>Provide support through email and live chat channels.</li><li>Investigate and resolve issues such as failed transactions, verification problems, and payment delays.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Coordinate with internal teams to resolve customer issues quickly.</li><li>Deliver a professional and customer-focused support experience.</li></ul>Requirements<ul><li>Strong Email and Chat Support experience.</li><li>Excellent communication and problem-solving skills.</li><li>Experience with Revolute or Western Union customer support is highly encouraged.</li><li>Ability to work in fixed US shift timings.</li></ul>If you have FinTech or digital banking support experience, this is a great opportunity to grow with a professional team.Pay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Support Specialist- FinTech (Email & Chat)

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 As a Support Technician, you will be responsible for supporting our customers. The successful candidate will have a knack for effective verbal and written communication and helping customers on a large scale over Live Chat, Email &amp; Phone. You will work closely with our Sales, Success &amp; Product team to become the support specialist for thousands of new and existing businesses.
 
 
 
 As a Tier 1 Support Technician
 
 
 
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 Use your knowledge and soft skills to diligently comprehend and diagnose customers' needs
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 Engage in customer success and customer advocacy
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 As a subject matter expert, you are required to monitor, prioritize and respond appropriately to all support requests received
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 Communicate clearly and effectively with customers via phone, email, and chat
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 Manage customer escalations in accordance with agreed SLAs and support agreements
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 Maintain a high level of customer engagement and satisfaction
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 Use a variety of instructional methods to ensure maximum delivery effectiveness
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 Work with customers to understand their needs and recommend training
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 Adapt to/learn new product enhancements quickly to include in training resources
 
 
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 Requirements
 
 
 
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 Quick learner
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 Prior experience with business to business support and/or client management
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 Clear and concise communicator, both oral and written. Native English accent required
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 Excellent judgment skills with the ability to evaluate the situation and provide immediate solutions
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 Ability to work shifts covering US timings (night shifts)
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 Ability to work in pressure situations and to work in a cross functional environment
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 Ability to build rapport and trust with clients
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 Attention to detail and passionate
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 Collaborative team player
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 Ability to prioritize, multitask and manage time effectively
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 Positive outlook and "can do attitude"
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 Technically skilled, i.e. able to comprehend hardware and SaaS applications in depth.
 
 
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 Benefits
 
 
 
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 Competitive salary
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 PTO and Sick leaves
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 In-Patient &amp; Out-Patient Health insurance
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 Provident fund and EOBI
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 The work/life set up you need to be successful
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 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
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 The chance to make a genuine impact on the company's growth
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 Plenty of challenging work and the opportunity to stretch yourself
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 The opportunity to work with amazing talent in a fast-growing company that really values their team
 
 
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 TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Tier 1 Support Technician

CoreEdge Solution.

Hiring: Customer Service Representative (Night Shift) CORE EDGE SOLUTIONS is looking for a dedicated, communication-driven Customer Service Representative (CSR) to join our growing team in Gulberg III. If you thrive in a fast-paced environment and take pride in delivering a world-class customer experience, we want to hear from you.Overview<ul><li>Location: Gulberg III, Lahore (On-site)</li><li>Shift: Night Shift</li><li>Employment Type: Full-Time</li><li>Compensation: Competitive Base Salary + Performance-Based Bonuses + Company Transportation</li></ul>The RoleAt CORE EDGE SOLUTIONS, we provide end-to-end digital solutions for a global clientele. As a CSR, you will be the voice of our brand, ensuring our partners in the United States and beyond receive seamless, empathetic, and professional support.Key Responsibilities<ul><li>Multi-Channel Support: Manage high-quality customer conversations across calls, email, and live chat.</li><li>Empathetic Problem Solving: Understand complex customer concerns and resolve them with patience and clarity.</li><li>Data Integrity: Accurately document all interactions and updates within the CRM system.</li><li>Cross-Functional Collaboration: Coordinate with internal technical teams to ensure timely issue resolution.</li><li>Brand Ambassadorship: Represent Core Edge Solutions professionally in every interaction.</li></ul>Who You Are<ul><li>Experience: Previous customer service experience is preferred, but a talent for communication is a must.</li><li>Communication: Exceptional English proficiency (both written and verbal) is required.</li><li>Mindset: Detail-oriented, patient, and possesses a natural problem-solving instinct.</li><li>Availability: Fully comfortable working on-site in a dedicated night shift environment.</li></ul>Why Join Us? ✨This isn't just a support role; it&rsquo;s an opportunity for professionals who value ownership and excellence. You will work in a culture of continuous learning and teamwork, supported by a competitive salary package and reliable company transport to ensure a smooth commute.Pay: From Rs100,000.00 per monthExperience:<ul><li>USA Client Dealing : 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Representative (Night Shift)

TaxGPT

<div>
 Sales &amp; Customer Support
 
 
 Customer Support Representative, Offshore
 
 
 Join our team to provide frontline customer support while helping implement AI-driven tools and processes. You'll work alongside sales, product, and engineering teams to resolve issues, maintain support resources, and contribute to operational improvements.
 
 
 Lahore, Pakistan (On-Site)
 
 
 Full time
 
 
 Apply now
 
 
 
 About The Role
 
 
 
 We're seeking a Customer Support Representative to join our offshore team and become a cornerstone of our customer success operations. You'll deliver exceptional support while helping architect AI-driven systems that enhance efficiency and drive collaboration across sales, product, and engineering teams.
 
 
 This role is ideal for individuals who thrive in high-growth environments and are passionate about leveraging AI, automation, and customer success platforms to scale support operations without sacrificing quality.
 
 
 What You&rsquo;ll Do
 
 
 Customer Support Operations
 
 
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 Lead customer interactions from first contact through resolution, ensuring timely, high-quality responses to both technical and non-technical issues
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 Develop and refine scalable support processes that improve efficiency while maintaining a seamless customer experience
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 Build and maintain self-service resources (knowledge base, help center, FAQs) to empower customers and reduce repetitive inquiries
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 Act as the voice of the customer, identifying patterns in feedback and challenges, then translating them into actionable product insights
 
 
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 Cross-Functional Collaboration
 
 
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 Partner closely with engineering teams to validate, triage, and resolve product bugs through Jira and Slack workflows
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 Work with sales and product teams to share customer insights that drive product improvements and strategic decisions
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 Collect and analyze customer feedback, providing data-driven recommendations to enhance our offerings
 
 
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 AI &amp; Automation
 
 
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 Leverage AI and automation to streamline support ticketing, workflows, and customer interactions, improving response times and resolution efficiency
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 Manage and optimize customer success platforms (Intercom, Customer.io, HubSpot) to enhance communication and automation
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 Continuously explore and implement AI-driven solutions that improve support quality while maintaining a human-first, empathetic approach
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 Design automated workflows that scale operations without compromising the customer experience
 
 
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 What You&rsquo;ll Bring
 
 
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 3+ years in customer support or customer-facing roles, with demonstrated experience building and scaling support operations from the ground up
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 Strong proficiency with customer support platforms (Intercom, Customer.io, HubSpot), including automation and workflow optimization
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 Experience using Jira and Slack for effective engineering team communication and issue triage
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 Excellent communication skills&mdash;you can translate complex technical issues into clear, actionable guidance for both customers and internal teams
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 Strong technical validation skills to test and verify customer-reported issues before escalating to engineering
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 Data-driven mindset with experience analyzing customer feedback and metrics to identify improvement opportunities
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 Demonstrated ability to leverage AI and automation to optimize processes and scale operations
 
 
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 Nice-to-Haves
 
 
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 Experience implementing AI chatbots, predictive analytics, or machine learning applications in customer support
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 Basic knowledge of APIs and integrations for customizing support workflows
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 Familiarity with analytics tools for deeper customer data insights.
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 Background in SaaS, fintech, or startup environments
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 Experience in tax, accounting, or financial services industries
 
 
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 </ul>
 Our Hiring Process
 
 
 Step 1: Application (10 minutes)
 
 
 Click &lsquo;Apply Now&rsquo; and fill out the application form. We&rsquo;ll review and respond quickly.
 
 
 Step 2: Take Home Assignment (~2-3 hours)
 
 
 After passing the initial screening, you will receive a take-home assignment that takes 2-3 hours.
 
 
 Step 3: Virtual Interview (45 min)
 
 
 If you pass the assignment screening, you will be invited to an online interview with the hiring manager.
 
 
 Step 4: [potential] Virtual Interview (30 min)
 
 
 You may also be invited to an online interview with our founder and CEO, pending their availability.
 
 
 
 Timeline
 
 
 
 We move fast and aim to close this job in one week.
 
 
 If you're ready to make a big impact on a small team and take your career to the next level, apply today to join our team at TaxGPT. We can't wait to meet you!
 
 
 At TaxGPT, we are committed to fostering a diverse and inclusive work environment. We believe that diversity in all its forms &ndash; race, gender, nationality, religion, sexual orientation, and beyond &ndash; enriches our perspectives and enhances our product. Each member of our team brings unique experiences, skills, and viewpoints to the table, and it's this mosaic of backgrounds that drives our innovation forward. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Join us in building a future where technology breaks barriers and creates opportunities for all.
 
 
 The base pay range for this role is $24,000 &ndash; $36,000 per year.
 
 
 Apply now
</div>

Customer Support Representative, Offshore

Explore 1330+ Technical support representative in Lahore this March. Find roles across top companies and apply now to boost your career.