customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

call center representative Jobs in Lahore

call center representative

sales representative

customer success specialist Jobs in Lahore

customer success specialist

technical support representative

365 Care Group Private Limited

<p><b>Job Type: </b>Full time, On-site<br/><b>Working hours: </b>48 hours per weekFollows UK/Ireland Calendar<br/><b>Shifts:</b> Rotational Shift<br/><b>Location:</b> Gulberg 3, Lahore</p><p><b>Job description</b></p><p>We are hiring Customer Support Representative to join our dynamic team. The role involves providing technical support and handling inbound and outbound calls to ensure exceptional customer service and satisfaction.</p><p><b>Responsibilities:</b></p><ul><li>Respond promptly and professionally to customer inquiries via chat and calls.</li><li>Handle inbound and outbound calls to assist customers and provide solutions.</li><li>Maintain a high level of service knowledge to resolve customer issues effectively.</li><li>Record and update customer information in the system accurately.</li><li>Meet performance targets and adhere to company policies.</li></ul><p><b>Requirements:</b></p><ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in customer service or call center (preferred).</li><li>Proficiency in using computer and softwares.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Flexible to work in shifts.</li></ul><p><b>Education:</b></p><ul><li>Bachelor's (Preferred)</li></ul><p><b>Experience:</b></p><ul><li>Customer Care: 0-1 year</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Customer Support Representative

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:</div><div>
Constellation's Dealership Group (https://constellationdealer.com) provides software and related services to dealerships across North America. It is comprised of market leading product lines which offer mission critical software across the following specialized dealership markets: Outdoor Power Equipment (&ldquo;OPE&rdquo;), Power Sports, Agriculture, Lift Truck, RV, and Marine. The Constellation Dealership group is part of Constellation Software Inc., a Canadian-based company, with annual revenues of approximately $3.5 billion.</div><div></div><div>
Division Link: https://constellationdealer.com</div><div></div><div>
The Job:</div><div>
We are seeking a Software Support Representative to provide customer support for our suite of products, including accounting, at the Contour Office in Lahore, Pakistan. In this role, you are expected to demonstrate deep understanding of our software and efficiently address customer questions on usage or troubleshoot problems, ultimately improving customer satisfaction with our products.</div><div></div><div>
Successful candidates must have a passion for software, exceptional problem-solving abilities, strong work ethic, and a keen drive to help others.</div><div></div><div>
Responsibilities</div><div>
1. Learn the industry we serve, our product offerings, and the challenges faced by our customers:</div><ul><li>Acquire in-depth knowledge of our suite of products and add-on modules</li><li>Maintain basic bookkeeping skills to address common accounting issues (journal entries, financial reporting, reversing transactions, reconciliations, etc.)</li><li>Develop an understanding of dealership operations and the business processes our products support</li><li>Attend key industry events and user conferences as required</li></ul><div></div><div>
2. Deliver best in class customer service to our customers:</div><ul><li>Respond to incoming emails, calls, and chats from customers, aiming to resolve issues on the spot or track them for later follow up, with a goal of taking 7-10 tickets per day</li><li>Maintain a closure rate of 80% or higher for tickets on the same day they are opened</li><li>Master the ability to triage numerous tasks at the same time while providing excellent customer support</li><li>Own every customer interaction, ensuring timely follow-up communications and aiming for a 98% or higher customer satisfaction (CSAT) score on ticket follow up surveys</li><li>Contribute to the enhancement of the Knowledge Base by creating new articles</li><li>Assist with testing and replicating software and hardware problems reported by customers, and troubleshoot these issues</li><li>Support fellow team members in making follow-up calls to address customer issues</li><li>Continuously enhance your customer service skills through ongoing education on platforms like LinkedIn Learning and Open Sesame</li></ul><div></div><div>
3. Keep data in our internal tools up-to-date and correct:</div><ul><li>Maintain high levels of Ticket Accuracy in monthly audits (95% or higher)</li><li>Complete special projects and tasks as assigned by the Support Team Lead</li></ul><div></div><div>
Profile of a Successful Candidate:</div><ul><li>2+ years of software service experience</li><li>Strong computer troubleshooting skills</li><li>Bookkeeping experience or knowledge</li><li>Experience with QuickBooks, Peachtree, or other business management systems with accounting integration</li><li>Familiarity with payment gateways and integrations (such as Keenu, PayFast, JazzCash, EasyPaisa, 1LINK, and VISA/MasterCard networks) would be an asset</li><li>Knowledge of local settlement cycles, chargebacks, and refund processes within Pakistan&rsquo;s financial ecosystem, along with proficiency in SQL and Excel for tracking and reconciling payment and settlement data, would be an asset</li><li>Ability to develop a strong knowledge of software products and service offerings and ability to troubleshoot to resolve customer inquiries</li><li>Proven ability to build relationships with customers over the phone, understand their concerns, and provide clear guidance and solutions</li><li>Willingness to interact with customers in a professional, productive manner that enhances customers&rsquo; experience</li><li>Strong organizational skills to manage multiple customer interactions</li></ul><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Software Support Representative

Octet Solutions(SMC-PVT) Limited

<p>We are hiring a <b>Call Center Agent </b>(preferably female) to join our software house support team. The ideal candidate will manage customer interactions across <b>calls, chats, emails, and social media</b>, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.</p><p>You&rsquo;ll be the <b>frontline voice of the company</b>, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Handle <b>inbound and outbound calls</b>, <b>live chats</b>, <b>emails</b>, and <b>social media messages</b> from customers.</li><li>Provide <b>first-line technical support</b> for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the <b>CRM or ticketing system</b></li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul><p><b>Requirements</b></p><ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent <b>English communication skills</b> (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong <b>problem-solving skills</b>, patience, and attention to detail.</li><li>Experience handling <b>social media customer queries</b> (Facebook, LinkedIn, Instagram).</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul><p><b>Location: </b>30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)</p><p><b>Timings: 8:00 pm - 5:00 am ( On site- Night Shift)</b></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to travel on-site Mon-Fri (8:00 pm - 5:00 am ) Night Shift ? </li><li>Do you have good communication and spoken english skills?</li></ul><p>Work Location: In person</p>

Call Center Agent – Software Support ( Night Shift, Female Preferred)

BB Holdings

<p><b>Customer Support Officer</b><br/><b>Location:</b> Lahore (On-site)<br/><b>Job Type:</b> Full-time</p><p>We are looking for a highly motivated and customer-focused <b>Customer Support Officer</b> to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns. However, <b>freshers with excellent communication skills and a strong passion for customer service are also encouraged to apply</b>.</p><p>As a <b>Customer Support Officer</b> you will be the primary point of contact for our clients, responsible for delivering exceptional support, resolving issues efficiently, and ensuring a positive overall customer experience.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries, concerns, and support requests via phone and email in a timely and professional manner</li><li>Resolve customer complaints and troubleshoot technical issues to ensure high levels of customer satisfaction</li><li>Maintain comprehensive knowledge of our products and services, staying up to date on new features and updates</li><li>Process orders, returns, and exchanges; escalate issues to relevant departments as needed</li><li>Accurately log and track customer interactions using CRM tools for future reference and reporting</li><li>Follow up on unresolved issues to ensure timely resolution and customer satisfaction</li><li>Collaborate with internal departments (e.g., Sales, Product Development, and Marketing) to address client needs and improve service delivery</li><li>Share feedback and insights on recurring issues or customer trends to support process improvements</li><li>Participate in ongoing training to enhance service skills and product knowledge</li></ul><p><b>Qualifications</b></p><ul><li><b>Fresh graduates are welcome to apply</b></li><li>1.5 to 2 years of experience in a customer support or client services role is preferred</li><li>Strong communication skills in both verbal and written English, with a professional and empathetic tone</li><li>Excellent problem-solving abilities and the confidence to manage challenging situations</li><li>Ability to multitask and handle multiple client issues simultaneously</li><li>Comfortable working under pressure and meeting deadlines while maintaining accuracy</li><li>A positive, proactive attitude and a passion for customer success</li><li>Experience in technical troubleshooting or in an international BPO/call center environment is a plus.</li><li><b>Age Limit:</b> Less than 40</li></ul><p><b>Why Join Us?</b></p><ul><li>Competitive salary and benefits package</li><li>Opportunities for career growth and professional development</li><li>A supportive, collaborative, and dynamic team environment</li><li>A chance to work with a diverse group focused on delivering top-tier customer experiences</li></ul><p><b>Shift Timings</b></p><ul><li><b>Summer:</b> 01:00 PM &ndash; 10:00 PM</li><li><b>Winter:</b> 02:00 PM &ndash; 11:00 PM</li></ul><p><b>Note</b>: This is an on-site role. Remote work is not available for this position.</p><p><b>Ability to Commute:</b> Must be able to commute to <b>Lahore</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs70,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Customer Support Officer

TS Orbit

<p><b>Job Overview</b></p><p>VirtualRep SMC Pvt. Ltd. is seeking a <b>proactive and detail-oriented Chat Support Officer</b> to join our team. The ideal candidate will have prior experience in online chat support and will be responsible for providing timely, accurate, and professional assistance to <b>US based</b> customers through chat.</p><p>You&rsquo;ll play a key role in ensuring a seamless customer experience while maintaining VirtualRep&rsquo;s high service standards.</p><p><b>Key Responsibilities</b></p><ul><li>Respond promptly and professionally to customer inquiries via chat.</li><li>Understand customer needs and provide accurate solutions or recommendations.</li><li>Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.</li><li>Maintain up-to-date knowledge of company products, services, and processes.</li><li>Accurately document all customer interactions in the CRM system.</li><li>Coordinate with internal teams to ensure consistent and effective support.</li><li>Continuously enhance communication and product knowledge through training and self-learning.</li></ul><p><b>Requirements</b></p><ul><li><b>Experience:</b> Minimum <b>1 year</b> of experience in chat support roles.</li><li><b>Communication:</b> Excellent written English with strong grammar and spelling.</li><li><b>Technical Skills:</b></li><li>Proficiency using <b>ChatGPT</b>, <b>Grammarly</b>, and CRM/chat software.</li><li><b>Core Skills:</b></li><li>Strong multitasking and time management abilities.</li><li>Excellent problem-solving and attention to detail.</li><li>Professional, empathetic, and patient attitude toward customers.</li></ul><p><b>Location:</b> Gulberg, Lahore (On-site)<br/><b>Job Type:</b> Full-time<br/><b>Timings:</b> 5:00 PM &ndash; 2:00 AM (PKST)</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Chat Support Officer

Chaotic Pirates BPO

<ul><li>Handle <b>inbound calls</b> from customers regarding billing inquiries, service issues, and general support requests related to geico services.</li><li>Assist customers in resolving <b>billing </b>discrepancies, processing payments, and providing information on billing statements and account charges.</li><li>Troubleshoot <b>technical issues</b> related to internet, TV, and phone services, escalating complex issues when necessary.</li><li>Educate customers on available products, services, and promotions to meet their needs and enhance their experience.</li><li>Maintain accurate records of customer interactions, transactions, and resolutions in our database system.</li><li>Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.</li><li>Adhere to company policies and procedures to uphold service standards and compliance regulations.</li><li><b>Availability for night shifts (5:00 PM - 2:00 AM).</b></li></ul><p>*</p><p>Qualifications:</p><ul><li>A high school diploma or equivalent, as well as an associate or bachelor's degree, is preferred.</li><li><b>Prior experience in Cable &amp; Internet Providers sales campaigns.</b></li><li>Extensive experience in <b>inbound sales, Cross Selling</b>, or call center environments preferred.</li><li>Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.</li><li>Proficiency in computer applications and ability to navigate multiple systems simultaneously.</li><li>Strong problem-solving skills and ability to <b>remain calm</b> and professional in challenging situations.</li><li>Flexibility to work in a fast-paced environment and adapt to changing priorities.</li></ul><p>*</p><ul><li><b>Office Location:</b></li><li><b>Military accounts society College Road Lahore</b></li></ul><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs100,000.00 per month</p><p>Application Question(s):</p><ul><li>Office Location Military Accounts Soceity College Road Lahore. Easy For you to visit?</li><li>Able to work in Night shift?</li></ul><p>Experience:</p><ul><li>Xfinity Sales: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p><p>Expected Start Date: 02/11/2025</p>

Inbound Call Center Job (Night Shift) Internet/Cable New Sales

Pak Mac - Apple Authorized Service Provider

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   Company Description
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  Pak Mac, established in 1995, is one of the highest-rated Authorized IT Reseller and Service Provider companies in Pakistan. We focus on fulfilling the expectations and requirements of our customers with perfection. Pak Mac has successfully gained trust and recognition in the marketplace, providing hardware, software, and technical support. We ensure quality in order processing and product delivery and work daily to keep our customers updated with recent technological advancements. We deal in IT brands such as Apple, Dell, HP, Lenovo, among others.
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  Location: Shop: M-03, Mezzanine Floor,&nbsp;IT Tower, Hali Road, Gulberg 3, Lahore, Pakistan.
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  Salary: 30,000/- to 40,000/-
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  Timings: 10:30am to 6:30pm (Monday to Saturday)
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   Role Description
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  This is a full-time on-site role for an Inside Sales Representative, located in Lahore. The Inside Sales Representative will be responsible for daily tasks including lead generation, managing customer accounts, ensuring customer satisfaction, and providing excellent customer service. The role also includes identifying customer needs, presenting suitable solutions, and closing sales.
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   Qualifications
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   Inside Sales and Lead Generation skills
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   Customer Satisfaction and Customer Service skills
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   Account Management skills
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   Excellent communication and interpersonal skills
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   Proven ability to meet sales targets and deadlines
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   Experience in the IT industry is a plus
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   Proficiency in computer hardware and software is advantageous
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Inside Sales Representative

Explore 1742+ Technical support representative in Lahore this November. Find roles across top companies and apply now to boost your career.