customer service specialist Jobs in Cairo

customer service specialist

software technical support engineer Jobs in Cairo

software technical support engineer

technical support engineer

customer support representative. Jobs in Cairo

customer support representative.

customer tech support expert Jobs in Cairo

customer tech support expert

technical support technician

Hitachi Rail

<div>
 
 About Us
 
 
 
 A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there&rsquo;s something for everyone to get stuck into. And that&rsquo;s where you come in.
 
 
 Cairo, Egypt (On-Site)
 
 
 
 Job Summary:
 
 
 
 We are looking for a skilled IT Support Specialist with 3 to 5 years of experience to join our dynamic team. This individual will be responsible for providing end-user support, troubleshooting technical issues, and assisting with maintaining the overall health of our IT infrastructure. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate effectively with users across various departments.
 
 
 
 
 Role &amp; Responsibilities:
 
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support to employees by troubleshooting hardware, software, and networking issues.
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
 </li>
 <li>
 Support operating systems such as Windows, Linux, and ensuring system performance is optimized.
 </li>
 <li>
 Assist with network troubleshooting, including resolving issues related to Wi-Fi, VPN, and LAN connectivity.
 </li>
 <li>
 Maintain accurate records of technical issues, resolutions, and IT asset inventory.
 </li>
 <li>
 Respond to service desk tickets in a timely and professional manner, providing solutions to hardware and software problems.
 </li>
 <li>
 Assist with the installation, configuration, and support of enterprise applications, cloud services, and software solutions.
 </li>
 <li>
 Perform software updates, system patches, and regular system backups to ensure data integrity and security.
 </li>
 <li>
 Assist with maintaining security protocols by enforcing password policies, antivirus software, and other IT security practices.
 </li>
 <li>
 Help onboard new employees by setting up their IT systems, software, and access to necessary tools.
 </li>
 <li>
 Collaborate with the IT team on system upgrades, deployments, and improvements to the IT infrastructure.
 </li>
 <li>
 Document support procedures, common issues, and solutions to build and maintain a knowledge base for internal use.
 </li>
 <li>
 Provide training and support to end-users on software tools, security practices, and IT best practices.
 
 
 </li>
 </ul>
 
 
 Experience &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
 </li>
 <li>
 Excellent level of English Language written and spoken
 </li>
 <li>
 3 to 5 years of experience in an IT support or technical support role.
 </li>
 <li>
 Solid understanding of computer hardware, software, and operating systems (Windows, Linux).
 </li>
 <li>
 Hands-on experience with network troubleshooting, including managing basic network configurations (Wi-Fi, VPN, LAN).
 </li>
 <li>
 Knowledge of cloud platforms and productivity tools such as Microsoft 365, and other collaboration software.
 </li>
 <li>
 Basic knowledge of Active Directory and user account management.
 </li>
 <li>
 Familiarity with backup procedures and system maintenance.
 </li>
 <li>
 Strong problem-solving skills and ability to work under pressure to resolve technical issues.
 </li>
 <li>
 Effective communication skills, with the ability to explain complex technical issues to non-technical users.
 </li>
 <li>
 Ability to work independently and as part of a team, managing multiple tasks and priorities effectively.
 </li>
 <li>
 IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
 
 
 </li>
 </ul>
 
 Additional Skills (Preferred but Not Required):
 
 
 
 <ul>
 <li>
 Familiarity with IT service management (ITSM) tools, such as ServiceNow, Jira.
 </li>
 <li>
 Experience with virtualization technologies (e.g., VMware, Hyper-V).
 </li>
 <li>
 Knowledge of IT security principles and tools (e.g., antivirus, firewalls, encryption).
 </li>
 <li>
 Experience in supporting remote users and remote desktop environments.
 </li>
 <li>
 Basic scripting knowledge (e.g., PowerShell, Bash) to automate tasks and troubleshooting.
 
 
 </li>
 </ul>
 Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.
 
 
 
 At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
 
 
 
 We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail.
 
 
</div>

IT Support

Sulzer

<div>
 Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
 
 
 
 About The Role
 
 
 
 Technical Support Engineer is responsible for providing technical support to sales teams and conducting technical analysis of product configurations to determine customer-specific pricing.
 
 
 This job profile is intended for early-career professionals who apply broad theoretical knowledge and require the ability to investigate and analyze problems. Solutions are typically discussed/verified with a more senior member.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and conduct technical sales briefings. Analyze customer specifications and estimate technical requirements. Evaluate sales proposals for technical accuracy. Support implementation and troubleshooting of solutions. Collaborate with engineering and commercial teams. Skills &amp; Qualifications Typically a University degree (or equivalent work experience) and up to 2 years of relevant experience (or equivalent skills) are minimally required to carry out the role. Technical and commercial acumen. Strong communication and presentation skills. Ability to manage multiple proposals. Willingness to learn and adapt.
 
 
 
 Job Purpose
 
 
 
 To provide accurate and timely techno-commercial support for standard products and orders, ensuring data integrity, system correctness, and smooth coordination between sales, factories and internal stakeholders. The role focuses on building technical discipline and supporting day-to-day operations beside building the candidate technical competencies in Public Utilities and Infrastructure filed.
 
 
 
 Job Description Breakdown
 
 
 
 <ul>
 <li>
 Draft Orders Technical Cleaning.
 </li>
 <li>
 Standard Products PN creation.
 </li>
 <li>
 Preparing Inspection Scope and initiating communications with Factories regarding Technical
 
 
 </li>
 </ul>
 Clarifications related to Testing Scope and Engineering Raising Concerns during Order
 
 
 Placement Phase.
 
 
 <ul>
 <li>
 Providing accurate transfer prices for O&amp;L for all products at the time of order entry.
 </li>
 <li>
 Assisting in item entry processes on SAP for all products according to technical specifications
 
 
 </li>
 </ul>
 and customers POs requirements.
 
 
 <ul>
 <li>
 Equipment Pricing, Preparation of Guarantee Tables, and Quote Implementation on the ERP
 
 
 </li>
 </ul>
 system.
 
 
 <ul>
 <li>
 Standard Equipment Selection.
 </li>
 <li>
 Matriculate daily communication with distributors and direct accounts regarding standard RFQs
 
 
 </li>
 </ul>
 and general clarifications.
 
 
 What we offer you
 
 
 As per local requirements
 
 
 Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 
 
 We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
</div>

Technical Support Engineer

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Microsoft

<div>
 
 Overview
 
 
 
 The "Ignite" Program for People with Disabilities is a one-year developmental initiative aimed at providing firsthand real-life work experience in the corporate world while receiving mentorship from exceptional leaders.
 
 
 The program's primary goal is to foster greater inclusion within both our organization and the broader community. It offers people with disabilities an opportunity to enhance their technical and interpersonal skills, thereby equipping them with a competitive edge for future employment opportunities, both within and outside of Microsoft, upon completion of the program.
 
 
 Participants will be assigned to project-based roles that contribute significantly to our business objectives and/or enhance current processes.
 
 
 Please note that only individuals with disabilities are eligible to participate in this development program. If you are not part of this community, you are encouraged to explore other available roles on our recruiting page: careers.microsoft.com. People with disabilities are also welcome to apply for all other positions listed on careers.microsoft.com and undergo the standard hiring process.
 
 
 
 Program Track: Technical Support Engineering
 
 
 
 Depending on your qualifications and interests, you will work on challenging and meaningful projects that align with your career goals in technical support engineering.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work.
 
 
 
 Coaching and Mentorship
 
 
 
 Throughout the program, you will be assigned coaches and mentors who will provide guidance, support, and valuable insights to help you grow both professionally and personally.
 
 
 
 Duration: 12 Months
 
 
 
 
 Type of Employment: Internship
 
 
 
 Are you ready to join us and create the future? Come as you are, do what you love&mdash;start your journey with us today!.
 
 
 برنامج "إجنايت" للأشخاص ذوي الإعاقة هو مبادرة تنموية مدتها عام واحد تهدف إلى توفير تجربة عمل واقعية مباشرة في عالم الشركات مع تلقي التوجيه من قادة استثنائيين.
 
 
 الهدف الأساسي للبرنامج هو تعزيز قدر أكبر من الإدماج داخل كل من منظمتنا والمجتمع الأوسع. وهو يوفر للأشخاص ذوي الإعاقة فرصة لتعزيز مهاراتهم التقنية والشخصية، وبالتالي تزويدهم بميزة تنافسية لفرص العمل المستقبلية، داخل وخارج مايكروسوفت، عند الانتهاء من البرنامج.
 
 
 سيتم تعيين المشاركين في أدوار قائمة على المشاريع تساهم بشكل كبير في أهداف أعمالنا و / أو تعزز العمليات الحالية.
 
 
 يرجى ملاحظة أن الأفراد ذوي الإعاقة فقط هم المؤهلون للمشاركة في برنامج التطوير هذا. إذا لم تكن جزءا من هذا المجتمع ، فنحن نشجعك على استكشاف الوظائف الأخرى المتاحة على صفحة التوظيف الخاصة بنا: careers.microsoft.com. نرحب أيضا بالأشخاص ذوي الإعاقة للتقدم لجميع الوظائف الأخرى المدرجة في careers.microsoft.com والخضوع لعملية التوظيف المعتادة.
 
 
 
 مسار البرنامج: هندسة الدعم الفني
 
 
 
 اعتمادا على مؤهلاتك واهتماماتك ، ستعمل على مشاريع مليئة بالتحديات وذات مغزى تتوافق مع أهدافك في هندسة الدعم الفني.
 
 
 تتمثل مهمة Microsoft في تمكين كل شخص وكل مؤسسة على هذا الكوكب لتحقيق المزيد. كموظفين ، نجتمع بعقلية النمو ، ونبتكر لتمكين الآخرين ، ونتعاون لتحقيق أهدافنا المشتركة. نبني كل يوم على قيمنا المتمثلة في الاحترام والنزاهة والمساءلة لخلق ثقافة الإدماج حيث يمكن للجميع الازدهار في العمل.
 
 
 
 التدريب والإرشاد
 
 
 
 خلال البرنامج ، سيتم تعيين مدربين وموجهين يقدمون لك التوجيه والدعم والرؤى القيمة لمساعدتك على النمو مهنيا وشخصيا.
 
 
 
 المدة: 12 أشهر
 
 
 
 
 نوع العمل: تدريب داخلي
 
 
 
 هل أنت مستعد للانضمام إلينا وصنع المستقبل؟ تعال كما أنت ، افعل ما تحب - ابدأ رحلتك معنا اليوم
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide technical support, troubleshooting, and guidance to customers and partners who use Microsoft products and services.
 </li>
 <li>
 Diagnose and solve complex issues, escalate critical cases, and collaborate with other teams to ensure customer satisfaction.
 </li>
 <li>
 Learn from senior mentors and experts in the field of cloud computing and data analytics.
 
 
 </li>
 </ul>
 
 Learning Opportunities
 
 
 
 <ul>
 <li>
 Introduction to Systems Administration: Understanding roles, daily responsibilities, challenges, and skills for system administrators.
 </li>
 <li>
 Operating Systems: Learning about installation, management, updates, and monitoring of operating systems and servers.
 </li>
 <li>
 Identity &amp; Authentication Services: Exploring on-premises and cloud identity services, multi-factor authentication, and security.
 </li>
 <li>
 Basic Networking: Understanding networking protocols, the OSI model, IP structure, routing, and VLANs.
 </li>
 <li>
 Virtualization: Learning about virtualization technologies like Hyper-V, VMWare, and Azure virtual machines.
 </li>
 <li>
 Cloud Administration: Exploring cloud administration, hybrid cloud, Azure portal, and cloud storage.
 </li>
 <li>
 Security and Monitoring: Understanding security protocols, email security, securing cloud resources, and mitigating attacks.
 </li>
 <li>
 توفير الدعم الفني واستكشاف الأخطاء وإصلاحها و توفير الإرشادات للعملاء والشركاء الذين يستخدمون منتجات Microsoft وخدماتها.
 </li>
 <li>
 تشخيص المشكلات المعقدة وحلها ، وتصعيد الحالات الحرجة ، والتعاون مع الفرق الأخرى لضمان رضا العملاء.
 </li>
 <li>
 تعلم من كبار الموجهين والخبراء في مجال الحوسبة السحابية وتحليلات البيانات.
 
 
 </li>
 </ul>
 
 فرص التعلم
 
 
 
 <ul>
 <li>
 مقدمة في إدارة الأنظمة: فهم الأدوار والمسؤوليات اليومية والتحديات والمهارات لمسؤولي النظام.
 </li>
 <li>
 أنظمة التشغيل: التعرف على تثبيت أنظمة التشغيل والخوادم وإدارتها وتحديثها ومراقبتها.
 </li>
 <li>
 خدمات الهوية والمصادقة: استكشاف خدمات الهوية المحلية والسحابية والمصادقة متعددة العوامل والأمان.
 </li>
 <li>
 الشبكات الأساسية: فهم بروتوكولات الشبكات ونموذج OSI وبنية IP والتوجيه وشبكات VLAN.
 </li>
 <li>
 المحاكاة الافتراضية: التعرف على تقنيات المحاكاة الافتراضية مثل الأجهزة الظاهرية Hyper-V وVMWare وAzure.
 </li>
 <li>
 إدارة السحابة: استكشاف إدارة السحابة والسحابة المختلطة ومدخل Azure والتخزين السحابي.
 </li>
 <li>
 الأمان والمراقبة: فهم بروتوكولات الأمان وأمان البريد الإلكتروني وتأمين الموارد السحابية وتخفيف الهجمات.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 To be eligible for the Technical Support Engineering track, you need to have one of the following:
 
 
 <ul>
 <li>
 Technical support, technical consulting, or information technology experience
 </li>
 <li>
 A bachelor's degree in computer science, information technology (IT), or related field.
 </li>
 <li>
 Certifications in SQL, coding, development, or other related certifications.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
 
 
 Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
 
 
 لكي تكون مؤهلا لمسار هندسة الدعم الفني، يجب أن يكون لديك واحد مما يلي:
 
 
 <ul>
 <li>
 الخبرة في مجال الدعم الفني أو الاستشارات الفنية أو الخبرة في مجال تكنولوجيا المعلومات
 </li>
 <li>
 درجة البكالوريوس في علوم الكمبيوتر أو تكنولوجيا المعلومات (IT) أو مجال ذي صلة.
 </li>
 <li>
 شهادات في SQL أو الترميز أو التطوير أو الشهادات الأخرى ذات الصلة.
 
 
 </li>
 </ul>
 مايكروسوفت هي صاحب عمل تكافؤ الفرص. سيتلقى جميع المتقدمين المؤهلين النظر في التوظيف بغض النظر عن العمر أو النسب أو اللون أو إجازة الرعاية العائلية أو الطبية أو الهوية الجنسية أو التعبير أو المعلومات الجينية أو الحالة الاجتماعية أو الحالة الطبية أو الأصل القومي أو الإعاقة الجسدية أو العقلية أو الانتماء السياسي أو حالة المحاربين القدامى المحمية أو العرق أو الدين أو الجنس (بما في ذلك الحمل) أو التوجه الجنسي أو أي خاصية أخرى تحميها القوانين واللوائح والمراسيم المعمول بها. إذا كنت بحاجة إلى مساعدة و / أو ترتيبات تيسيرية معقولة بسبب إعاقة أثناء تقديم الطلب أو عملية التوظيف ، فيرجى إرسال طلب عبر نموذج طلب الإقامة
 
 
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Technical Support Engineering - Internship Ignite Program for People with Disabilities

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Specialist Level 2 - VMware by Broadcom
 
 
 
 Job Description
 
 
 
 
 Our Story
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 Your job as a Technical Support Engineer providing support via email/telephone/remote sessions
 
 to our global customers
 
 . Working primarily on Broadcom technologies. You will
 
 deliver our range of technical support services
 
 and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.
 
 
 <ul>
 <li>
 Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
 </li>
 <li>
 Replicate customer configurations as required to troubleshoot complex errors.
 </li>
 <li>
 Undertake to develop and maintain technical skills in selected products.
 </li>
 <li>
 Undertake training to achieve and maintain accreditation in selected products.
 </li>
 <li>
 Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
 </li>
 <li>
 Completely and accurately document all work activity in the customer support tracking system.
 </li>
 <li>
 Expanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud Director.
 </li>
 <li>
 Assisting Level 1 engineers with technical guidance and troubleshooting techniques
 </li>
 <li>
 Demonstrate superb customer service skills, being sensitive to customer concerns whilst confidently managing the interaction.
 </li>
 <li>
 Embrace the team&rsquo;s culture of knowledge sharing by documenting and linking all technical learnings to existing solutions and creating new knowledge-based articles to be shared with both customers and colleagues.
 </li>
 <li>
 Work collaboratively with Escalation Engineers and colleagues in a fast-paced environment across various teams to ensure the optimum technical solution and advice is provided to the customer.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 The ideal candidate would be someone passionate about Virtualization, networking, storage, and Linux.
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be keen to learn and embrace new technologies and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 2-3 years of experience working in IT customer support or similar roles.
 </li>
 <li>
 Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations.
 </li>
 <li>
 Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
 </li>
 <li>
 Team player, able to solve problems and work effectively both within a team and individually as necessary.
 </li>
 <li>
 Flexibility to adapt to changing demands in a technical direct customer-facing role.
 </li>
 <li>
 A thorough understanding of common networking protocols. Knowledge of TCP/IP, routing, switching and related protocols, network environments, and topologies.
 </li>
 <li>
 Good understanding of vSphere, storage, networking, and troubleshooting techniques.
 </li>
 <li>
 Understanding of how virtual machines are created, cloned, and managed.
 </li>
 <li>
 Understanding of CPU, RAM, Disk, and Storage types (NAS, SAN, RAID, SSD, HDD).
 </li>
 <li>
 Ability to analyze logs, identify patterns and resolve complex cases.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in busy technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Specialist Level 2 - VMware by Broadcom

Siemens Gamesa

<div>
 
 Snapshot of Your Day
 
 
 
 We are looking for a Maintenance Technician to join our wind farm project in Ras Gharib, you will be part of a permanently employed dedicated technician team. You will be carrying out all the duties associated with the service and scheduled maintenance of Siemens Gamesa Renewable Energy (SGRE) wind turbine generators.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Execute assigned preventive and corrective maintenance on wind turbine generators.
 </li>
 <li>
 Dismantle, maintain, repair, assemble, install, and set up technical equipment and components of wind turbines at the wind farm.
 </li>
 <li>
 Complete mechanical and/or electrical repairs and service orders.
 </li>
 <li>
 Adhere to defined processes and applicable regulations.
 
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical or electrical engineering, or a diploma, degree, or relevant certification in Electrical, Mechanical, or Mechatronics Engineering, or equivalent education.
 </li>
 <li>
 Demonstrated experience in a technical role within the wind energy sector, with a minimum of 2 to 5 years of experience.
 </li>
 <li>
 Proficient in English and skilled in computer use, including note-taking devices and MS Office applications.
 </li>
 <li>
 Strong commitment to health, safety, and environmental regulations.
 
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 We are a global team of diverse colleagues who share a passion for renewable energy and have a culture of trust and empowerment to make our own ideas a reality. We focus on personal and professional development to grow internally within our organization.
 
 
 
 Who is Siemens Gamesa?
 
 
 
 Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making balanced, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation.
 
 
 
 Our Commitment to Diversity
 
 
 
 Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character &ndash; no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
 
 
 
 Rewards/Benefits
 
 
 
 <ul>
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 Opportunities to work with a distributed team
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 Opportunities to work on and lead a variety of innovative projects
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 Medical benefits
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 Time off/Paid holidays and parental leave
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 Continual learning through the Learn@Siemens-Energy platform
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 Access to a variety of employee resource group
 
 
 
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 </ul>
 
 https://jobs.siemens-energy.com/jobs
 
</div>

Maintenance Technician

Halan - حالا

<div>
 
 Job Summary:
 
 
 
 
 
 We&rsquo;re hiring a Technical Support Engineer to join our fintech team. In this role, you&rsquo;ll handle technical inquiries, troubleshoot user issues, escalate complex problems, and document solutions. Ideal candidates are tech-savvy, detail-oriented, and familiar with tools like Postman and ticketing systems.
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 
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 Diagnose and troubleshoot software-related issues reported by end-users, identifying root causes and providing effective solutions.
 </li>
 
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 Follow established escalation protocols to route unresolved technical problems to the appropriate internal teams (Development, QC, ....).
 </li>
 
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 Deliver timely, accurate, and professional responses to user inquiries via support channels (e.g., ticketing system, email, or chat).
 </li>
 
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 Log all technical issues comprehensively in the support system to ensure traceability and accountability.
 </li>
 
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 Manage and prioritize multiple open support cases simultaneously, ensuring consistent progress and timely resolution.
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 Monitor and respond to incoming technical support tickets, ensuring SLAs are met.
 </li>
 
 <li>
 Create and maintain internal documentation including technical manuals, troubleshooting guides, and bug reports.
 </li>
 
 </ul>
 
 
 
 Requirements:
 
 
 
 
 <ul>
 
 <li>
 Bachelor's degree in Information Technology or Computer Science
 </li>
 
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 Experience 0-1 Years in the tech field
 </li>
 
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 Fintech Oriented
 </li>
 
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 Great problem-solving skills &amp; Critical thinker
 </li>
 
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 Experience working with API testing tools, such as Postman
 </li>
 
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 Great understanding of computer systems, mobile devices and other tech products
 </li>
 
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 Ability to diagnose and troubleshoot technical issues
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 <li>
 Excellent communication skills verbal and written, with the ability to convey technical information to non-technical users.
 </li>
 
 <li>
 Familiarity with ticketing software
 </li>
 
 <li>
 Flexibility to work in shifts and provide on-call support when required.
 </li>
 </ul>
</div>

Software Technical Support Engineer

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