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Mindware

<div>
 Date: Feb 20, 2026
 
 
 Location:
 
 
 Cairo, EG
 
 
 Company: Mindware FZ-LLC (EGY)
 
 
 Req ID: 3086
 
 
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Concentrix

<div>
 
 A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction via Chat, you will act as a liaison between customers and internal teams, escalating complex issues as needed.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 Provide timely and accurate technical support to customers via chat, and other communication channels.
 
 
 Diagnose and troubleshoot technical issues related to our products and services.
 
 
 Guide customers through problem-solving processes, providing clear and concise instructions.
 
 
 Maintain a thorough understanding of our products and services, as well as industry best practices.
 
 
 Provide feedback to product development and support teams regarding common customer issues.
 
 
 
 
 
 
 Requirements:
 
 
 
 
 Strong verbal and written communication skills in English (B2-C1)
 
 
 Ready to start immediately.
 
 
 Strong problem-solving and analytical skills.
 
 
 Ability to multitask and prioritize tasks effectively.
 
 
 Familiarity with CRM tools and knowledge management systems.
 
 
 Technical troubleshooting experience, with the ability to diagnose and resolve issues independently.
 
 
 
 
 
 
 Benefits:
 
 
 
 
 Competitive salary and package.
 
 
 Opportunities for professional development and getting promoted after 6 months.
 
 
 Social &amp; Medical insurance.
 
 
 Transportation Provided.
 
 
 
</div>

Technical Support Specialist (Chat & Email)

Capgemini

<div>
 
 About Capgemini
 
 
 
 Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of &euro;22.1 billion.
 
 
 
 Job Description
 
 
 
 As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards, and strategies to perfect our Support Services.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Resolve issues while working closely with multi-functional teams
 </li>
 <li>
 Provide with Senior Engineers and escalation points to engage Engineering resources and internal stakeholders.
 </li>
 <li>
 Determine priority levels while negotiating and setting expectations with customers
 </li>
 <li>
 Ensure the customer is communicated with in a timely manner and treated with the highest degree of respect
 </li>
 <li>
 Drive excellence through quality closures and proper escalation of issues
 </li>
 <li>
 Take ownership of customer success and satisfaction.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in a relevant field.
 </li>
 <li>
 Fluent in Portuguese (written and spoken) and proficient in English.
 </li>
 <li>
 Certification as a Red Hat Certified System Administrator (RHCSA).
 </li>
 <li>
 First-rate interpersonal skills, phone etiquette and work ethic.
 </li>
 <li>
 Ability to work under pressure with calmness and composure.
 </li>
 </ul>
</div>

Technical Support Engineer (Portuguese Speaking)

eXtra (United Electronics Co.)

<div>
 
 
 Essential Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals.
 </li>
 <li>
 Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required.
 </li>
 <li>
 Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee Virus Scan, client etc.
 </li>
 <li>
 Provide 2nd layer support related to Advanced Troubleshooting.
 </li>
 <li>
 Analyze problems and develop creative solutions by research and vendor resources.
 </li>
 <li>
 Register, prioritize and follow up all tasks using IT ServiceDesk application.
 </li>
 <li>
 Follow standard IT ServiceDesk procedures to support users within the time specified to avoid SLA violations.
 </li>
 <li>
 Follow strictly and perform preventive maintenance tasks effectively as scheduled.
 </li>
 <li>
 Perform appropriate hardware and software upgrades.
 </li>
 <li>
 Monitor, analyze and report reliability and performance issues.
 </li>
 <li>
 Participate in different project tasks as assigned.
 </li>
 <li>
 Provide occasional after-hours and weekend support.
 </li>
 <li>
 Continuous working experience with similar Hardware and Software environment.
 </li>
 <li>
 Microsoft Operating Systems.
 </li>
 <li>
 Microsoft Office Suite.
 </li>
 <li>
 Hardware Installation/Troubleshooting.
 </li>
 <li>
 Software Installation/Troubleshooting.
 </li>
 <li>
 LAN/WLAN Troubleshooting.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduate (Masters/Bachelors in Computer Sciences/Engineering).
 </li>
 <li>
 Hardware Diploma (A+ or equivalent).
 </li>
 <li>
 Microsoft Certified Professional (MCP) preferred.
 </li>
 <li>
 Inter Connecting Cisco Devices (ICND) preferred.
 </li>
 </ul>
 
 
</div>

IT Technical Support Engineer

<div>
 
 Concentrix Alexandria is Hiring fluent English and French and German Speakers
 
 
 Apply through the link or text me on 01080017647
 
 
 
 
 
 
 Salary 20k + gross for Englis
 
 
 hSalary 30K+ gross for Frenc
 
 
 hSalary 40K+ gross for Germa
 
 
 
 
 
 n
 
 Work Location Smouha Fawzy Moaz Street - Matajer Ma
 
 
 
 
 
 ll
 
 Detai
 
 
 ls:- Transportation provided 24/7 ( door to door for girls from 9 PM to 6
 
 
 Am)- Social and medical insurance (Fully Cover
 
 
 ed)- Paid Training and overt
 
 
 ime- All Shifts are rotational 2 days off per week NO FIXED SHIFTS OR FROM H
 
 
 
 
 OME
</div>

Customer Service Representative

German International University - GIU

<div>
 
 
 
 Job profile:
 
 
 
 
 We are looking for candidates with previous expertise as senior lab technician at university/research labs
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in recognized universities/ research labs is a must (min 2 years)
 </li>
 <li>
 Excellent communication skills (oral, written, presentation)
 </li>
 <li>
 Proficiency in English (oral and written) is an advantage
 </li>
 </ul>
 
 
 
 
 
 
 Job Description:
 
 
 
 <ul>
 <li>
 Providing laboratory technical support.
 </li>
 <li>
 Maintaining, calibrating, cleaning and testing sterility of the equipment.
 </li>
 <li>
 Conducting and supporting scientific investigations and experiments.
 </li>
 <li>
 Collecting, preparing and/or testing samples for the students.
 </li>
 <li>
 Presenting results to senior academic staff.
 </li>
 <li>
 Supervising laboratory users (such as students).
 </li>
 <li>
 Carrying out risk assessments.
 </li>
 <li>
 Assist in the supply chain, ordering and maintaining stock and resources.
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 Package includes:
 </li>
 <li>
 Transportation &ndash; GIU Buses
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 WIR Loyalty Program Discounts
 </li>
 <li>
 Post grad studies &amp; Self-Development support
 </li>
 </ul>
 
 
</div>

Senior Laboratory Technician - Pharmaceutical & Bio Technician

Reboot Monkey

<div>
 
 About The Role
 
 
 
 We are seeking an experienced
 
 Data Center Technician
 
 for freelance/contract work in
 
 Cairo, Egypt
 
 . This is an on-site position supporting mission-critical infrastructure at premier data center facilities.
 
 
 
 Compensation
 
 
 
 
 E&pound;315-440/hr
 
 (EGP hourly)
 
 
 Rates vary based on experience level and project complexity. Emergency and after-hours work may qualify for premium rates.
 
 
 Engagement Type
 
 
 <ul>
 <li>
 Contract/Freelance basis
 </li>
 <li>
 Flexible scheduling available
 </li>
 <li>
 Project-based or ongoing support
 </li>
 <li>
 Remote hands and smart hands services
 
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Perform hardware installations, decommissions, and migrations
 </li>
 <li>
 Execute structured cabling (copper and fiber optic)
 </li>
 <li>
 Conduct server racking, stacking, and labeling
 </li>
 <li>
 Perform cross-connects and patch panel work
 </li>
 <li>
 Troubleshoot connectivity and hardware issues
 </li>
 <li>
 Document all work with photos and detailed notes
 </li>
 <li>
 Coordinate with remote NOC and client teams
 </li>
 <li>
 Data center or IT infrastructure experience
 </li>
 <li>
 Server hardware and networking knowledge
 </li>
 <li>
 Reliable and professional with strong communication
 </li>
 <li>
 Proximity to local data center facilities
 </li>
 <li>
 Flexible schedule for on-call/emergency work
 </li>
 </ul>
</div>

Data Center Technician - Egypt - Cairo - On-site

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