technical support technician

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Alnafitha IT

<div>
 
 
 Business Overview:
 
 
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
 
 
 
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 
 
 
 
 
 Job Summary/Objective
 
 
 
 
 The Technical Support Manager is responsible for overseeing the daily operations of the
 
 
 technical support team as well as participating as an active member of the team.
 
 
 As a team leader, this position will partner with customer success and business development to
 
 
 deliver exceptional support to customers through phone, email and chat. This team member
 
 
 will be expected to lead by example, organize work, build reports, handle escalations, and help
 
 
 with ad hoc projects, and training
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Team Leadership and Development
 
 
 &bull; Oversee the day-to-day operations of the Technical Support Team from senior
 
 
 technical leaders to junior staff to ensure effective knowledge transfer within the
 
 
 team
 
 
 &bull; Provide mentorship, coaching, and training to enhance team skills and knowledge
 
 
 and provide personalized guidance and foster professional growth
 
 
 &bull; Arrange and oversee shift scheduling to maintain adequate resource coverage,
 
 
 optimize workload and ensure uninterrupted service delivery
 
 
 &bull; Manage recruitment, performance evaluations, and disciplinary actions for staff to
 
 
 evaluate achievements, identify development needs, and align individual goals with
 
 
 organizational objectives
 
 
 &bull; Customer Satisfaction Management
 
 
 &bull; Act as a senior agent driving customer satisfaction through effective support.
 
 
 &bull; Ensure all customer inquiries and issues are resolved accurately and professionally.
 
 
 &bull; Serve as the primary point of contact for technical VIP cases or executive escalations
 
 
 to protect critical relationships and maintain trust with high-value clients by resolving
 
 
 high impact issues quickly and effectively
 
 
 &bull; Attend escalation meetings and follow up on outcomes to ensure all escalation
 
 
 resolutions are implemented, preventing recurrence and improving customer
 
 
 experience
 
 
 &bull; Operational Oversight
 
 
 &bull; Record, track, and report on team service level agreements (SLAs) and workflows to
 
 
 ensure service commitments are met or exceeded, ensuring customer satisfaction
 
 
 and compliance
 
 
 &bull; Plan for customer support load distribution to anticipate demand fluctuations,
 
 
 optimize staffing levels and maintain consistent service quality
 
 
 &bull; Follow up on technical account manager&rsquo;s tasks to ensure account specific
 
 
 deliverables are on track, issues are addressed, and customer expectations are met
 
 
 &bull; Serve as the escalation point for outsourcing operations issues to address high
 
 
 priority or unresolved issues swiftly and minimize service disruptions
 
 
 &bull; Track customers&rsquo; status for invoicing and renewals to ensure accurate billing, timely
 
 
 renewals, and sustained revenue flow from support contracts
 
 
 &bull; Support Coordination and Onboarding
 
 
 &bull; Provide support for both internal and external customers, managing incoming
 
 
 technical inquiries.
 
 
 &bull; Facilitate the onboarding process for new team members to ensure effective
 
 
 integration.
 
 
 &bull; KPI Development and Monitoring
 
 
 &bull; Assist in the creation and monitoring of team key performance indicators (KPIs).
 
 
 &bull; Analyze support system case trends to identify areas for improvement and prevent
 
 
 future issues.
 
 
 &bull; Process Improvement and Documentation
 
 
 &bull; Review and enhance technical support processes and documentation to streamline
 
 
 processes, eliminate bottlenecks and increase overall service delivery speed &amp; quality
 
 
 &bull; Create relevant support materials and self-service tools for customers and staff
 
 
 &bull; Enable digital transformation and automation to reduce manual effort, improve
 
 
 consistency and increase operational efficiency through technology adoption
 
 
 &bull; Feedback and Communication
 
 
 &bull; Establish a feedback loop for staff and customers on resolved and ongoing issues.
 
 
 &bull; Implement preventive measures to minimize customer faults and issues proactively.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Qualifications
 
 
 
 
 
 
 - Education: Bachelor&rsquo;s degree in computer science or equivalent.
 
 
 - Experience: 12+ years&rsquo; experience in Microsoft technologies in one or more of the
 
 
 following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange,
 
 
 Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft
 
 
 SharePoint)
 
 
 - Experience with migration of Exchange customers to Office 365 and end to end support
 
 
 and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
 
 
 - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for
 
 
 Exchange.
 
 
 - Experience in AD Security (ATA, AD backup and recovery, security practices and AD
 
 
 health check)
 
 
 - Knowledge in Microsoft Server features (ADFS &ndash; DFS &ndash; RMS &ndash; WSUS &ndash; WDS &ndash; CA &ndash; IIS).
 
 
 - Knowledge in Virtualization (Microsoft Hyper-V, VMWare).
 
 
 - Basic knowledge in SQL database administration and implementation.
 
 
 - Solid understanding of client/server, networking, and Internet technologies
 
 
 fundamentals.
 
 
 - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/
 
 
 PaaS and experience with troubleshooting, configuring and supporting Network and
 
 
 Hybrid scenarios.
 
 
 - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure
 
 
 deployment, ARM template, Application Insights, PowerShell Scripting, Security, High
 
 
 Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching,
 
 
 Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc.
 
 
 - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET
 
 
 (Preferred)
 
 
 - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and
 
 
 WAN protocols)
 
 
 - High sense of responsibility and ownership, acting like owner in what you do.
 
 
 - Exceptional communication and presentation skills
 
 
 - Proven people management and leadership skills
 
 
 - Love being the first line of support and troubleshooting issues
 
 
 - Strong analytical skills to investigate and resolve customer support tickets
 
 
 - Able to multi-task efficiently under time pressure
 
 
 - Able to work with cutting edge technology and assimilate information rapidly
 
 
 Previous experience in managing customer-focused teams
 
 
 Proven experience in managing a service and support focused team culture
 
 
 - Ability to maintain composure during stressful situations.
 
 
 - Fluent in Arabic and English.
 
 
 
 Certification Requirements:
 
 
 
 &bull; CCNA Routing and Switching.
 
 
 &bull; ITIL Expert (Preferred)
 
 
 &bull; MCSE: Core Infrastructure (Must)
 
 
 &bull; MCSE: Private Cloud (Must)
 
 
 &bull; MCSE: Messaging.
 
 
 &bull; PMP Certified (Preferred)
 
 
 &bull; Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
 
 
 &bull; Microsoft Certified: Azure Solutions Architect Expert (preferred)
 
</div>

Technical Support Manager - Microsoft Technologies - Cairo

NCR Atleos

<div>
 
 About NCR Atleos
 
 
 
 NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
 
 
 
 Title: Repair Technician
 
 
 
 
 
 
 Location: Cairo, Egypt, Office
 
 
 
 
 
 
 Sample intro for the
 
 
 
 
 business
 
 
 
 We are seeking a technically skilled and motivated ATM Repair Technician to support the repair and maintenance of ATM modules and associated equipment. The successful candidate will contribute to operational reliability by ensuring equipment operates at optimal performance levels while promoting a team-first culture and continuous improvement mindset.
 
 
 
 Position Summary
 
 
 
 The ATM Repair Technician is responsible for assessing, repairing, and maintaining ATM modules and electronic equipment in accordance with established procedures and quality standards. This role involves hands-on technical repair work, equipment testing, and collaboration with team members to support operational efficiency.
 
 
 The technician is expected to work both independently and collaboratively, follow standard operating procedures precisely, and actively participate in continuous improvement initiatives to enhance repair processes and outcomes.
 
 
 
 Key Areas of Responsibility
 
 
 
 <ul>
 <li>
 Assessing, diagnosing, and repairing ATM modules and electronic equipment to ensure optimal functionality
 </li>
 <li>
 Following standard work instructions and standard operating procedures accurately and consistently
 </li>
 <li>
 Replacing defective computer components and related electronic assemblies
 </li>
 <li>
 Operating tools and testing equipment safely and effectively during repair activities
 </li>
 <li>
 Working independently with minimal supervision while contributing positively to a team environment
 </li>
 <li>
 Supporting continuous improvement initiatives and perform other job-related duties as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor of Science in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or a related field
 </li>
 <li>
 Demonstrated ability to safely operate hand tools and basic technical equipment
 </li>
 <li>
 Foundational understanding of electronic systems and repair principles
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Previous experience working on computers, ATM systems, or electronic assemblies
 </li>
 <li>
 Exposure to repair, testing, or maintenance within a technical or manufacturing environment
 </li>
 <li>
 Hands-on experience with troubleshooting electronic or electromechanical components
 
 
 </li>
 </ul>
 Offers of employment are conditional upon passage of screening criteria applicable to the job.
 
 
 
 EEO Statement
 
 
 
 NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
 
 
 
 Statement to Third Party Agencies
 
 
 
 To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
 
 
</div>

Repair Technician

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Click Group

Role SummaryThe Field Engineer – Laptops &amp; Desktops is responsible for delivering high-quality, onsite technical customer support, device maintenance, and hardware/software service delivery. This role ensures that all technical issues are resolved efficiently while strictly adhering to established Service Level Agreement (SLA) requirements and maintaining exceptional customer satisfaction. Key Responsibilities<ul><li>Onsite Technical Support: Provide professional, face-to-face technical support at customer locations to resolve end-user device issues promptly.</li><li>Diagnostics &amp; Repair: Diagnose complex hardware and software issues on laptops and desktops, executing precise repairs to restore full functionality.</li><li>System Maintenance: Perform critical system tasks, including BIOS updates, firmware upgrades, and routine software patches.</li><li>Parts &amp; Replacement Management: Coordinate and execute the seamless replacement of faulty hardware components and spare parts.</li><li>Preventive Maintenance: Schedule, manage, and execute proactive preventive maintenance visits to minimize future hardware failures and optimize device performance.</li><li>Reporting &amp; Documentation: Prepare clear, comprehensive customer service reports detailing the actions taken, parts replaced, and resolution status.</li><li>Customer Satisfaction: Act as the face of Click Group onsite, ensuring a positive customer experience through effective communication and timely service delivery.</li><li> </li></ul>Requirements &amp; Qualifications<ul><li>Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.</li><li>Experience: 2–5 years of hands-on experience in field technical support, hardware repair, or IT service delivery.</li><li>Certifications: HP and/or Lenovo hardware certifications are strongly preferred.</li><li>Technical Skills: Advanced, proven troubleshooting and diagnostic skills across various desktop and laptop models.</li><li>Mobility: Ability and willingness to travel frequently to various customer locations as required.</li><li>Communication: Excellent verbal and written communication skills to effectively translate technical issues to non-technical end users.</li></ul> Required Competencies<ul><li>Advanced Customer Service Orientation: A strong dedication to meeting customer expectations and fostering positive client relationships.</li><li>Analytical Problem-Solving: The ability to think critically, identify root causes, and implement efficient technical solutions under pressure.</li><li>Meticulous Documentation: Strong organizational skills to accurately record technical actions, service logs, and inventory changes.</li><li>Teamwork &amp; Communication: A collaborative mindset with the ability to sync smoothly with internal support teams and external clients.</li><li>Time Management: Exceptional ability to prioritize multiple service tickets, manage daily travel routes, and meet strict SLA deadlines.</li></ul>

Field Engineer – Laptops & Desktops

<div>
 
 Job Title
 
 
 
 
 Pre-Sales Engineer
 
 
 
 
 Job Scope
 
 
 
 The Cloud Pre-Sales Engineer is accountable for advising and coordinating with the Sales team on all technical issues related but not limited to account penetration strategies, pre-sales implementations, solution design and training. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Act as a subject matter expert in technical/solutions design of the company products/services
 </li>
 <li>
 Work with the Sales team to develop and implement specific account penetration strategies and achieve set targets
 </li>
 <li>
 Create specific accounts for product(s), service(s) and sales plans pertaining to the company products/services
 </li>
 <li>
 Collaborate with the Sales team in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, presentation of solution proposals and high-level designs and demonstrations
 </li>
 <li>
 Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective
 </li>
 <li>
 Build sound relationships with partners and customers in support of sales objectives;
 </li>
 <li>
 Lead technical sales calls
 </li>
 <li>
 Manage adoption, integration and value generation of offered products/services within the customer/partner business and related IT infrastructure
 </li>
 <li>
 Complete required pre-sales documentations in a quick and accurate manner
 </li>
 <li>
 Develop content, train and support partners and customers
 </li>
 <li>
 Respond to after-hours support queries during assigned rotations and escalate issues if needed
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Engineering, Computer Science or any other related field.
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience in implementation of Cloud (Azure/AWS).
 
 
 Must have a cloud certification.
 
 
</div>

Pre-Sales Engineer

Coca-Cola HBC

<div>
 
 
 Department:
 
 Data, Insights &amp; Artificial Intelligence (DIAI)
 
 
 
 Location:
 
 Egypt
 
 
 
 
 
 
 As a Data Quality Engineer,
 
 you will play a key role in the design, build, configuration, monitoring and continuous improvement of Coca-Cola Hellenic&rsquo;s Data Quality Management products, with a primary focus on the Data Control Center (DCC).
 
 
 You will work closely with the Data Quality &amp; Standards Product Manager, Business Stakeholders, Business Unit Data Stewards and IT partners (DTPS), ensuring that data quality controls, monitoring and reporting enable reliable and trusted data across the organization.
 
 
 This is a hands-on data engineering role requiring strong technical skills in SQL, PySpark and Azure-based data platforms, combined with full ownership of deliverables from design to production support and the flexibility to handle ad-hoc requests and parallel priorities while translating business requirements into scalable and automated data quality solutions.
 
 
 
 
 
 
 YOUR NEW KEY RESPONSIBILITIES
 
 
 
 
 Data Quality Controls (DCC)
 
 
 
 &bull; Build, configure and maintain Data Quality controls in the Data Control Center (DCC).
 
 
 &bull; Translate business requirements into data quality rules, including logic definition, thresholds, exception handling and reduction of false positives.
 
 
 &bull; Ensure DQ controls are aligned with agreed business definitions and standards.
 
 
 
 
 
 
 Monitoring, Operations &amp; Issue Resolution
 
 
 
 &bull; Monitor DQ performance and ensure stable DCC operations, including regular refresh cycles and system reliability.
 
 
 &bull; Troubleshoot failed checks, investigate data issues and perform root-cause analysis in collaboration with relevant stakeholders.
 
 
 &bull; Support incident resolution and contribute to continuous operational improvements.
 
 
 
 
 
 
 Continuous Improvement &amp; Enhancement
 
 
 
 &bull; Implement improvements to existing DQ checks and contribute to the continuous enhancement of DCC capabilities.
 
 
 &bull; Identify opportunities to improve automation, scalability and reusability of controls and monitoring processes.
 
 
 &bull; Identify opportunities to automate monitoring and reduce manual effort for stakeholders.
 
 
 
 
 
 
 Reporting &amp; Dashboards
 
 
 
 &bull; Develop and maintain DQ dashboards and scorecards, enabling visibility of DQ KPIs, trends and drilldowns.
 
 
 &bull; Support stakeholders with insights and reporting to track performance and drive quality improvement actions.
 
 
 
 
 
 
 Data Standards Operationalization
 
 
 
 &bull; Support data standards operationalization by ensuring alignment between published standards and DQ checks.
 
 
 &bull; Support adoption and compliance visibility by enabling reporting and transparency on standards adherence.
 
 
 
 
 
 
 Collaboration &amp; Delivery Support
 
 
 
 &bull; Work closely with the Product Manager and business stakeholders to clarify requirements, validate solutions and ensure high usability and adoption.
 
 
 &bull; Collaborate with DTPS and vendors to deliver end-to-end solutions, including integration dependencies and technical enablement.
 
 
 &bull; Run demos and workshops when needed to support rollout, stakeholder understanding and adoption.
 
 
 Testing, Release &amp; Documentation
 
 
 &bull; Support release and testing activities, including UAT support and regression testing.
 
 
 &bull; Maintain basic documentation of implemented DQ checks, logic, definitions and changes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; 3+ years in data engineering / analytics engineering / data quality engineering
 
 
 &bull; Strong SQL and Python for scalable data validation and monitoring
 
 
 &bull; Experience working with Databricks and modern data pipelines (ADF or similar)
 
 
 &bull; Strong analytical and problem-solving mindset with attention to detail and quality.
 
 
 &bull; Ability to translate business requirements into technical implementation and measurable outcomes.
 
 
 &bull; Comfortable working across multiple stakeholders in a cross-functional environment.
 
 
 &bull; Strong communication skills and ability to explain technical topics to non-technical audiences.
 
 
 &bull; Ownership mindset: proactive, reliable and continuously improving solutions.
 
 
 
 
 
 
 REQUIRED TECHNICAL SKILLS
 
 
 
 &bull; SQL
 
 
 &bull; Python
 
 
 &bull; PySpark
 
 
 &bull; Azure Databricks
 
 
 &bull; Azure Data Factory
 
 
 &bull; Power BI
 
 
 
 
 
 
 NICE TO HAVE
 
 
 
 &bull; Power Platform (Power Automate, etc.)
 
 
 &bull; Microsoft Fabric
 
 
 &bull; Copilot Studio
 
 
 &bull; Experience working in a Data Mesh framework and/or domain data product mindset
 
 
 &bull; Good awareness of key SAP MDG, MM, S/4HANA domains
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens - for us and for you - when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
 
 
</div>

Data Engineer

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