technical support engineer

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customer service specialist

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customer support representative Jobs in Cairo

customer support representative

customer support representative. Jobs in Cairo

customer support representative.

technical support technician

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Arrow Electronics

<div>
 
 Position
 
 
 
 Technical Support Manager- VMware by Broadcom
 
 
 
 Job Description
 
 
 
 We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.
 
 
 At
 
 Arrow ECS
 
 we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.
 
 
 Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.
 
 
 
 What You Will Be Doing at Arrow?
 
 
 
 The Technical Support Manager will lead and manage a team of VMware by Broadcom technical support professionals, ensuring the team provides timely, best-in-class technical assistance to customers. This role involves overseeing day-to-day operations, ensuring service-level agreements (SLAs) are met, and providing coaching and guidance to team members. You have a true passion for teamwork, possess superb communication &amp; organizational skills, and are comfortable with speaking to customers daily. Technical Support Managers lead and/or participate in several ongoing programs, projects &amp; initiatives.
 
 
 The ideal candidate has strong technical knowledge, excellent leadership skills, and a passion for solving customer problems.
 
 
 
 Team Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Lead a team of skilled Technical Support Engineers, including interviewing &amp; hiring, coordinating skills development &amp; training, and optimizing individual &amp; team performance.
 </li>
 <li>
 Supervise, mentor, and coach the technical support team to improve performance and maintain a high level of customer service.
 </li>
 <li>
 Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback.
 </li>
 <li>
 Manage team schedules, including shifts and coverage for peak times and holidays.
 </li>
 <li>
 Monitor and manage day-to-day support operations to ensure customer issues are resolved in a timely and efficient manner.
 </li>
 <li>
 Ensure the team meets or exceeds key performance indicators (KPIs) such as response times, resolution times, and customer satisfaction scores.
 </li>
 <li>
 Handle escalated customer issues that require managerial attention.
 </li>
 <li>
 Identify training needs and arrange appropriate training and development programs for team members.
 </li>
 <li>
 Keep the team updated with the latest technology, tools, and processes to enhance support quality.
 </li>
 <li>
 Prepare regular reports on team performance, customer feedback, and key operational metrics.
 </li>
 <li>
 Ensure customer issues are resolved with empathy and professionalism.
 </li>
 <li>
 Regularly review customer feedback to identify areas for service improvement.
 </li>
 <li>
 Help the team to resolve escalated support incidents from our customers and partners. A percentage of calls will be of a complex technical nature.
 
 
 </li>
 </ul>
 
 Who Are We Looking For?
 
 
 
 In this role, you will have the opportunity to acquire lots of new skills, so you must be
 
 keen to learn and embrace new technologies
 
 and commit to rapid skills development.
 
 
 
 Therefore, What Is Essential For Us
 
 
 
 <ul>
 <li>
 Excellent English language skills both written and verbal.
 </li>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
 </li>
 <li>
 5+ years of experience in technical support, with at least 2-3 years in as senior support engineer or team leader role.
 </li>
 <li>
 Proven ability to manage, mentor, and motivate a team, with excellent decision-making and problem-solving abilities.
 </li>
 <li>
 Ability to build a culture of collaboration, accountability, and continuous learning.
 </li>
 <li>
 Ability to drive team engagement and foster a positive work environment.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.
 </li>
 <li>
 Emotional intelligence &amp; conflict resolution skills to manage escalations professionally with customer-first mindset.
 </li>
 <li>
 Experience in identifying and implementing process optimizations to enhance support efficiency.
 </li>
 <li>
 Experience with virtualization, networking, and troubleshooting.
 </li>
 <li>
 The ability to acquire skills and develop quickly is essential.
 </li>
 <li>
 Willingness to work outside of normal business hours.
 </li>
 <li>
 Previous experience in fast-paced technical support departments.
 </li>
 <li>
 Foreign language skills (German, French, or Spanish) would be a plus but not essential.
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 EG-New Cairo, Egypt (Uvenues)
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Category
 
 
 
 Engineering and Technology
</div>

Technical Support Manager- VMware by Broadcom

Living Stones Group

<div>
 
 
 Highlight:
 
 
 The Cloud and Network Engineer holds an essential role at Living Stones Group (LSG). This position supports new and existing clients who work in a variety of industries. LSG is a global company that supports clients with remote and on-prem solutions.
 
 
 
 
 
 
 
 Hours:
 
 
 This position is full-time 40-hours per week (Monday to Friday), hybrid (primarily remote with scheduled office work in Cairo as needed). Work hours are during the afternoon and evening. This position also covers a minimum of one Sunday shift per month to monitor the service desk and respond to client needs. Comp time is provided for Sunday shifts.
 
 
 
 
 
 
 
 
 Main Responsibilities for this Position:
 
 
 
 <ul>
 <li>
 Administer and optimize Microsoft 365 and Azure environments, including user identity management (Entra ID), Exchange Online, and SharePoint/Teams permissions.
 </li>
 <li>
 Develop and install network infrastructure, configurations, and equipment such as routers and switches.
 </li>
 <li>
 Implement data security systems including MS365 Security &amp; Compliance, firewalls, and cloud-based backup solutions.
 </li>
 <li>
 Perform routine network and cloud tenant monitoring, maintenance, and troubleshooting.
 </li>
 <li>
 Provide remote or on-site technical support, ensuring all solutions are documented within LSG&rsquo;s service desk system.
 </li>
 <li>
 Research and keep up to date with the latest security standards, systems, and authentication protocols and apply standards and procedures to complete tasks.
 </li>
 <li>
 Collaborate with team members across departments to ensure task activities are complete, and design, implement, test, and document systems and processes for LSG and its clients.&nbsp;
 </li>
 <li>
 Provide technical support and project implementation through direct contact with LSG team members and clients located globally.&nbsp;
 </li>
 <li>
 Participate in mentorship and learning paths set by senior engineers while providing mentorship, knowledge sharing, and day-to-day IT support engineers to foster their technical growth.
 </li>
 <li>
 VoIP Support with knowledge of Polycom, Linphone, ATA, E-Fax and FreePBX server configuration.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications and Requirements:
 
 
 
 
 Language Skills
 
 <ul>
 <li>
 Fluent and competent on a professional level, both verbally and written, in English and Arabic.
 </li>
 </ul>
 
 
 
 
 Technical Skills
 
 <ul>
 <li>
 Proven experience in Microsoft 365 Administration (User management, security policies, and mail flow).
 </li>
 <li>
 Working knowledge of Azure Cloud services and hybrid identity environments.
 </li>
 <li>
 Experience with LAN, WAN, WLAN&lt; and VPN design and implementation.
 </li>
 <li>
 Proficiency in network security (Fortinet/FortiGate preferred) and M365 Defender/Endpoint Manager (Intune).
 </li>
 <li>
 Good problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Education and Certifications
 
 
 
 
 Academic Degree in Computer Science, Engineering or relevant field
 
 
 
 
 
 
 Required Certifications:
 
 <ul>
 <li>
 Microsoft 365 Certified (e.g., Administrator Associate or Security Administrator)
 </li>
 <li>
 Fortinet NSE 4 or higher
 </li>
 </ul>
 
 Preferred Certifications:
 
 <ul>
 <li>
 CCNA
 </li>
 <li>
 Azure Administrator (AZ-104) or CISSP
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Problem-Solving Skills: Strong analytical skills to diagnose and resolve network issues efficiently.
 </li>
 <li>
 Communication Skills: Ability to communicate technical information clearly to non-technical stakeholders and collaborate effectively with team members.
 </li>
 </ul>
 
 
 
 
 Physical Ability
 
 <ul>
 <li>
 Physical ability to lift equipment and perform on-site tasks in LSG and client offices and worksites.
 </li>
 </ul>
 
 
 
 
 Please submit CV or submit questions to: people@livingstones.group
 
</div>

Cloud & Network Engineer

Premier Services and Recruitment

<div>
 
 
 Forward Deployed Engineer II
 
 
 
 
 Location:
 
 Maadi, Cairo, Egypt (Hybrid)
 
 
 We are seeking a
 
 Forward Deployed Engineer II
 
 to lead the technical deployment and integration of AI-driven enterprise solutions within banking and enterprise environments. In this role, you will collaborate directly with client IT, infrastructure, security, and business teams to design deployment architectures, build integrations, and ensure successful implementation and ongoing support of client environments.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the deployment and lifecycle management of enterprise software solutions within client environments, including on-premises and highly secure infrastructures.
 </li>
 <li>
 Design deployment architectures, network topology, security requirements, integration points, and data flows.
 </li>
 <li>
 Develop and maintain technical documentation, including:
 </li>
 <li>
 API documentation
 </li>
 <li>
 Architecture diagrams
 </li>
 <li>
 Integration guides
 </li>
 <li>
 Deployment runbooks
 </li>
 <li>
 Environment handover documentation
 </li>
 <li>
 Update and rollback procedures
 </li>
 <li>
 Build and maintain integration components such as APIs, connectors, adapters, and automation scripts.
 </li>
 <li>
 Integrate solutions with enterprise platforms, including databases, messaging systems, ERP/CRM solutions, and internal APIs.
 </li>
 <li>
 Deploy and manage applications using Docker, Kubernetes, Linux, and related technologies.
 </li>
 <li>
 Manage software updates, patches, and configuration changes in production environments.
 </li>
 <li>
 Troubleshoot complex infrastructure, networking, and security issues involving VPNs, firewalls, proxies, certificates, authentication, and load balancers.
 </li>
 <li>
 Collaborate with Product, Engineering, DevOps, and Delivery teams to ensure seamless deployments and customer success.
 </li>
 <li>
 Participate in technical discovery sessions, solution design, and implementation planning.
 </li>
 <li>
 Identify opportunities to standardize deployment processes and improve delivery efficiency.
 </li>
 <li>
 Mentor junior engineers and contribute to technical best practices.
 </li>
 <li>
 Participate in on-call support and critical production escalations as required.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.
 </li>
 <li>
 2&ndash;4 years of experience in Solutions Engineering, Systems Integration, DevOps, Technical Implementation, Backend Engineering, or a similar role.
 </li>
 <li>
 Strong hands-on experience with
 
 Python
 
 and API development using frameworks such as
 
 FastAPI
 
 ,
 
 Django
 
 , or similar.
 </li>
 <li>
 Experience deploying and managing applications using
 
 Docker
 
 ,
 
 Kubernetes
 
 , and
 
 Linux
 
 .
 </li>
 <li>
 Experience working with on-premises, private cloud, or highly secure enterprise environments.
 </li>
 <li>
 Solid understanding of networking concepts, including VPNs, firewalls, proxies, DNS, TLS/SSL, load balancers, and certificate management.
 </li>
 <li>
 Experience integrating with enterprise systems such as REST/SOAP APIs, Oracle, SQL Server, ERP, CRM, or messaging platforms.
 </li>
 <li>
 Strong troubleshooting and analytical problem-solving skills.
 </li>
 <li>
 Excellent technical documentation and communication skills.
 </li>
 <li>
 Ability to work directly with client technical and business stakeholders.
 </li>
 <li>
 Willingness to travel to client sites when required.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience within banking, fintech, or enterprise software environments.
 </li>
 <li>
 Knowledge of enterprise security standards and infrastructure best practices.
 </li>
 <li>
 Familiarity with CI/CD pipelines and cloud technologies.
 </li>
 <li>
 Experience working in customer-facing technical delivery roles
 </li>
 </ul>
 
 
 
</div>

Forward Deployed Engineer II

Concentrix

<div>
 
 Job Title
 
 
 
 Solution Assessment Consultant 2026
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the key technical expert for solution assessment execution
 </li>
 <li>
 Support customers run 1st party and/or 3rd party ISV assessment tools as per tool portfolio of the WW Solution Assessment program .
 </li>
 <li>
 Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes.
 </li>
 <li>
 Scope the technical and security design for customer solutions, select optimal migration paths for the customer, build consumption plans .
 </li>
 <li>
 Confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought .
 </li>
 <li>
 Alignment and handover of the migration plan to migration partner or account team.
 </li>
 <li>
 Meet and exceed the monthly targets for number of solution assessment to be delivered .
 
 
 </li>
 </ul>
 
 Key Experiences
 
 
 
 <ul>
 <li>
 Candidates must have 5-8 years of practical experience in solution sales, technical sales. Azure technical knowledge is highly preferable.
 </li>
 <li>
 Language: English, Arabic, French (preferable)
 
 
 </li>
 </ul>
 
 Education and Knowledge: Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred:
 
 
 
 <ul>
 <li>
 MBA or Master&rsquo;s Degree in IT, Communications, or Marketing, and formal training in project management
 </li>
 </ul>
</div>

Solution Assessment Consultant 2026

<div>
 At
 
 ABB
 
 , we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
 
 
 
 This position reports to:
 
 
 
 Export Senior Sales Engineer
 
 
 __
 
 
 
 
 Your Role And Responsibilities
 
 
 
 In this role, you will have the opportunity to create and complete bids, estimations, and quotations based on customer specifications, requirements, or budget to achieve market competitiveness and high margins for the company. Each day, you will maintain and improve the balance between all ABB units and customers in your area of responsibility. You will also showcase your expertise by collecting and collating the information required to prepare proposals, including both technical and cost elements.
 
 
 The work model for the role is: hybrid
 
 
 This role is contributing to the Low Voltage Systems Export Sales department in the Electrification Business in Egypt. This Position reports to the Export Sales Manager.
 
 
 You will be mainly accountable for:
 
 
 <ul>
 <li>
 Formulating competitive bids, estimates, and quotations by considering the best available product mix and appropriate technical and commercial aspects for each situation.
 </li>
 <li>
 Creating well-documented tenders in a timely manner and with an appropriate level of detail, including full and accurate costs.
 </li>
 <li>
 Managing the preparation of technical, financial, and, if required, project management aspects of the bid, estimate, and quotation, indicating prices and trading conditions.
 </li>
 <li>
 Ensuring that inputs for editing activities related to bid, estimate, and quotation preparation are provided in a timely manner and in accordance with the established quality procedures.
 </li>
 <li>
 Acquire the technical knowledge for the different products for Low Voltage Systems &amp; products scope.
 </li>
 <li>
 Technical support for to the sales teams, including Guarantee schedules, compliance lists, deviation lists and the exact scope of supply.
 </li>
 <li>
 Collaborate with LBLM, and Product managers to ensure that the product gaps are addressed.
 </li>
 <li>
 Using different offering tools at the level of excellence for the different Low voltage products &amp; systems.
 </li>
 <li>
 Keeping records for all offers with the related costs and discounts history and to be a part of the tendering criteria (Vision ahead).
 </li>
 <li>
 Coordinating with the Engineering departments after order award for accurate scope of supply while doing the handover.
 </li>
 <li>
 Commit and respect the due dates indicated by the different customers during the offer preparation.
 </li>
 <li>
 Always keep consistency with ABB rules, guidelines code of conduct, business ethics, and communications.
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering
 </li>
 <li>
 You have 1 - 3 years experience as sales support, bid and proposal or design/engineering for low voltage systems
 </li>
 <li>
 You are engaged in creating and documenting Project bill of materials in line with business &amp; customer requirements and provide quotation and suggestions for possible alternative explaining the benefit to the client (cost/technical/delivery) using different Microsoft applications and other configuration tools.
 </li>
 <li>
 Have established skills for resolution of schedule conflicts, priority changes &ndash; taking the lead for project full ownership in all phases to support all internal &amp; external clients.
 </li>
 <li>
 Possess an enhanced knowledge of different products for LVS scope to offer technical advice and solutions on inquiries from customers/channels/Sales Specialists about LVS products/systems/applications.
 </li>
 <li>
 Good leadership capabilities with a team-oriented attitude.
 </li>
 <li>
 You are at ease communicating in spoken &amp; written English, and preferably French languages.
 
 
 </li>
 </ul>
 Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
 
 
 Ready to make an impact?
 
 
 Apply today or visit
 
 https://www.abb.com
 
 to learn more about the impact of our solutions across the globe.
</div>

LVS Export Sales Support Specialist

Infomineo

<div>
 
 
 About us
 
 
 
 Infomineo is a pioneering global AI-enhanced research company that transforms how businesses access, analyze, and act on critical intelligence. We&rsquo;ve evolved from traditional business research outsourcing to become the strategic partner that combines cutting-edge artificial intelligence with deep human expertise. We offer 3 services to our global clients (leading consulting companies, Fortune 500 companies, and government entities): AI and Data Advisory, Next-Gen Insights and Resource Scaling. This is made possible by relying on 3 pillars of excellence:
 
 
 
 
 <ol>
 <li>
 350+ industry experts spread across 5 offices (Cairo, Casablanca, Mexico City, Dubai, Barcelona).
 </li>
 <li>
 Our proprietary AI orchestrator.
 </li>
 <li>
 Extensive knowledge assets combining 500,000+ delivered case studies and database subscriptions.
 </li>
 </ol>
 
 
 
 
 Ready to kick start your career with us?
 
 
 
 Why Infomineo? Here&rsquo;s what sets us apart:
 
 
 <ul>
 <li>
 
 Shape the Future of Business Insights:
 
 You will be at the forefront, leading the design and implementation of AI-driven solutions that automate tasks and drive efficiency across our entire service spectrum (Business Research, Content, Design, and Data Analytics).
 </li>
 <li>
 
 Work with Global Leaders:
 
 Our clients are industry leaders &mdash; Fortune 500s, top consultancies, governments, and NGOs. You will take ownership of delivering technical solutions that directly support their success.
 </li>
 <li>
 
 Lead in AI &amp; Technology:
 
 We foster continuous learning and technical excellence. You will stay ahead of the latest advancements in AI and software engineering, and actively drive innovation across the team.
 </li>
 <li>
 
 Thrive in a Collaborative Culture:
 
 We value intellectual curiosity, leadership, and a can-do attitude. You will be encouraged to mentor others, contribute strategic ideas, and make a lasting impact on the company&rsquo;s growth.
 </li>
 </ul>
 
 
 
 
 
 About this role:
 
 
 
 We are seeking an experienced and technically strong individual to join us as
 
 Senior AI Software Engineer.
 
 In this role, you will take ownership of designing, developing, and deploying AI-powered data products and analytical applications that serve our internal teams and global clients. You will lead data science and AI initiatives, define best practices for applied AI and analytical solution development, and collaborate closely with engineering, product, and business stakeholders. While the role is primarily data science and AI-focused, you will also leverage your full-stack development background to build production-ready applications, integrate AI capabilities, and support cloud-based deployment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Data Science, AI &amp; Applied R&amp;D:
 
 
 <ul>
 <li>
 Lead the design and development of AI-powered analytical solutions, data products, and intelligent applications that solve complex business problems.
 </li>
 <li>
 Translate business and client requirements into data science approaches, AI workflows, and scalable technical solutions.
 </li>
 <li>
 Design, prototype, and productionize machine learning, LLM, and generative AI solutions with a focus on business value, reliability, and usability.
 </li>
 <li>
 Own the architecture of Retrieval-Augmented Generation (RAG) pipelines, including document processing, vectorization, semantic search, evaluation, and query optimization for enterprise use cases.
 </li>
 <li>
 Design and implement complex AI-powered features by integrating LLM APIs and services using frameworks such as LangChain or equivalent, with a focus on reliability, accuracy, and performance in production.
 </li>
 <li>
 Design, implement, and maintain Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and data sources, enabling context-aware and extensible AI solutions.
 </li>
 <li>
 Develop evaluation frameworks, monitoring approaches, and observability practices for LLM-powered systems to ensure quality, transparency, and continuous improvement.
 </li>
 <li>
 Apply advanced prompt engineering, embedding strategies, and vector database management techniques to improve the performance of AI solutions.
 </li>
 <li>
 Integrate AI outputs into analytical workflows, dashboards, reporting tools, and client delivery pipelines.
 </li>
 </ul>
 
 
 
 
 
 Full-Stack Application Development:
 
 
 <ul>
 <li>
 Design and contribute to the development of production-grade AI and data applications, primarily using Python and backend frameworks such as FastAPI.
 </li>
 <li>
 Build or support frontend interfaces using modern frameworks such as React, Next.js, or Vue to make AI and data products accessible to business users and clients.
 </li>
 <li>
 Collaborate with software engineers to define scalable application architectures, API standards, and integration patterns.
 </li>
 <li>
 Develop and maintain REST API integrations with third-party AI services, enterprise SaaS platforms, internal tools, and external data sources.
 </li>
 <li>
 Ensure that data science prototypes are translated into maintainable, secure, and scalable production solutions.
 </li>
 <li>
 Participate in code reviews, define technical best practices, and contribute to a high-quality engineering and data science culture.
 </li>
 </ul>
 
 
 
 
 
 Cloud, Deployment &amp; MLOps:
 
 
 <ul>
 <li>
 Support the containerization and cloud deployment of AI and data applications, preferably on Google Cloud Platform using GKE and Artifact Registry, while remaining adaptable to other cloud environments.
 </li>
 <li>
 Design and maintain CI/CD pipelines using GitHub Actions or equivalent tools to ensure reliable and repeatable releases.
 </li>
 <li>
 Apply MLOps and LLMOps practices to manage experimentation, deployment, monitoring, and continuous improvement of AI systems.
 </li>
 <li>
 Collaborate with engineering and infrastructure teams to ensure the reliability, scalability, and performance of production environments.
 </li>
 <li>
 Proactively identify performance bottlenecks in AI workflows, data pipelines, application layers, and infrastructure.
 </li>
 </ul>
 
 
 
 
 
 Technical Leadership &amp; Collaboration:
 
 
 <ul>
 <li>
 Lead applied AI and data science initiatives from discovery and prototyping through production deployment.
 </li>
 <li>
 Mentor junior data scientists, AI engineers, and developers on data science methods, AI integration, coding practices, and production readiness.
 </li>
 <li>
 Work closely with product teams, consultants, analysts, and non-technical stakeholders to ensure solutions are aligned with business needs.
 </li>
 <li>
 Define standards and best practices for AI solution design, evaluation, documentation, and delivery.
 </li>
 <li>
 Communicate complex technical concepts clearly to both technical and non-technical audiences.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 4 to 6 years of experience in data science, AI development, applied machine learning, or related technical roles, with hands-on experience delivering production-grade AI or data products.
 </li>
 <li>
 Strong proficiency in Python, with experience using data science, machine learning, and AI libraries and frameworks.
 </li>
 <li>
 Solid full-stack development background, including experience with backend frameworks such as FastAPI and modern frontend frameworks such as React, Next.js, or Vue.
 </li>
 <li>
 Deep understanding of LLMs, RAG architectures, generative AI workflows, and production-grade AI service integration, including tools such as OpenAI, Gemini, LangChain, or equivalent.
 </li>
 <li>
 Proven experience designing and implementing Model Context Protocol (MCP) integrations to connect AI models with external tools, APIs, and enterprise data sources.
 </li>
 <li>
 Experience building analytical workflows, dashboards, data pipelines, or AI-powered decision-support tools in a client delivery or enterprise context.
 </li>
 <li>
 Hands-on experience with Docker and cloud deployment on at least one major cloud platform such as GCP, AWS, Azure, or equivalent.
 </li>
 <li>
 Familiarity with container orchestration, artifact management, CI/CD pipelines, GitHub Actions, GitOps workflows, and branching strategies.
 </li>
 <li>
 Strong understanding of LLM observability, AI evaluation, performance monitoring, and production reliability practices.
 </li>
 <li>
 Demonstrated ability to lead technical initiatives, mentor junior team members, and collaborate effectively with product teams and business stakeholders.
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Data Science, Computer Science, Software Engineering, Statistics, Applied Mathematics, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with agentic AI frameworks such as LangGraph or similar orchestration tools for building multi-step AI workflows.
 </li>
 <li>
 Knowledge of advanced prompt engineering, vector database management, embedding model optimization, and AI evaluation techniques.
 </li>
 <li>
 Experience with MLOps or LLMOps practices, including experiment tracking, model monitoring, and AI quality evaluation.
 </li>
 <li>
 Experience with Infrastructure as Code tools such as Terraform or Pulumi.
 </li>
 <li>
 Experience designing data models, analytical pipelines, or BI/dashboard solutions.
 </li>
 <li>
 Relevant certifications such as Google Cloud Professional Data Engineer, Google Cloud Professional Machine Learning Engineer, Google Cloud Professional Developer, or similar cloud and AI credentials.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 A competitive compensation and benefits package.
 </li>
 <li>
 The opportunity to lead AI and technology initiatives with real global impact.
 </li>
 <li>
 A dynamic and supportive work environment that values leadership, innovation, and your contributions.
 </li>
 <li>
 Continuous learning and professional development opportunities to propel your career forward in AI and software engineering.
 </li>
 </ul>
 
 
 
 
 
 Application Process:
 
 
 
 Candidates are invited to submit a resume, cover letter, and any relevant portfolio or GitHub links showcasing their experience in web application development, AI integration, and cloud deployment. Shortlisted candidates will undergo a technical assessment and interview to demonstrate their skills and technical leadership capabilities.
 
 
 
 
 
 
 Infomineo: Where brilliant minds meet to shape the future of business.
 
 
 
 
</div>

AI & Analytics - Sr. Software Engineer with AI Background - Cairo

Explore 163+ Technical support technician in Cairo this August. Find roles across top companies and apply now to boost your career.