customer support representative Jobs in Karachi

customer support representative

technical support engineer Jobs in Karachi

technical support engineer

it support engineer

it technician

mechanical technician

technical support technician

IHSAN Sons (Pvt) Limited

IT Support Technician:We are looking for a skilled IT Support Technician to provide technical assistance, troubleshoot hardware/software issues, and support daily IT operations.Key Responsibilities:<ul><li>Perform network cabling installation and maintenance</li><li>Handle computer hardware maintenance and repairs</li><li>Troubleshoot system and network issues</li><li>Assist with basic electrical connections and cabling for IT systems</li></ul>Requirements:<ul><li>Hands-on experience in IT hardware and networking</li><li>Basic knowledge of electrical wiring related to IT systems</li><li>Problem-solving skills with the ability to work independently</li><li>Relevant certification/technical diploma will be a plus</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

IT Support Technician

Amtech Systems Pakistan

We at Amtech Systems the largest video conferencing and AV company in Pakistan are looking for filed IT technicians to install, help with demos and provide support to staff in KarachiWe are seeking a skilled and proactive IT Technician based in Karachi who is willing and able to travel outside the city when required. The ideal candidate will be responsible for providing technical support, maintaining hardware/software systems, and ensuring smooth IT operations at both in-office and remote locations.Key Responsibilities:<ul><li>Install, configure, and troubleshoot hardware (computers, printers, routers, etc.) and software applications.</li><li>Provide technical support to staff on-site and remotely.</li><li>Maintain network infrastructure, cabling, and wireless connectivity.</li><li>Handle data backups, system updates, and antivirus/firewall configurations.</li><li>Set up new workstations, user accounts, and access permissions.</li><li>Travel to external sites for system installation, maintenance, or troubleshooting.</li><li>Maintain accurate documentation of IT assets, configurations, and issues.</li><li>Coordinate with vendors for equipment procurement and servicing.</li></ul>Requirements:<ul><li>Proven experience as an IT Technician or similar role.</li><li>Strong knowledge of Windows OS, MS Office, networking basics, and system security.</li><li>Experience with routers, switches, CCTV systems, and remote support tools.</li><li>Ability to diagnose and resolve basic technical issues independently.</li><li>Excellent communication and customer service skills.</li><li>Must be flexible to travel outside Lahore (locally or internationally if required).</li><li>Own transport preferred (optional, depending on company policy).</li></ul>Benefits:<ul><li>Competitive salary</li><li>Travel allowance</li><li>Medical coverage</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Last Salary Drawn</li></ul>Experience:<ul><li>IT Support: 2 years (Required)</li></ul>

IT Technician

Appfiniti Technologies Solution

end usersJob OverviewWe are looking for an experienced, customer-focused Technical Support Engineer to provide frontline technical support, to clients. The ideal candidate will have strong troubleshooting skills, a solid understanding of networking fundamentals, and hands-on experience supporting Windows and macOS environments. This role requires timely issue resolution, clear communication, and collaboration with internal IT teams to ensure high customer satisfaction.Key Responsibilities<ul><li>Provide first-level technical support to customers via email, phone, and chat in a timely and professional manner.</li><li>Diagnose and resolve basic to intermediate hardware, software, and network-related issues.</li><li>Assist users with software installation, configuration, account setup, and system usage.</li><li>Install, configure, and maintain computer systems, networks, and peripheral devices.</li><li>Manage user access and permissions using Active Directory.</li><li>Perform routine system maintenance, updates, backups, and antivirus checks to ensure security and data integrity.</li><li>Escalate complex or unresolved issues to higher-level support teams with proper documentation and troubleshooting details.</li><li>Maintain accurate records of customer interactions, resolutions, and technical knowledge in the ticketing system or knowledge base.</li><li>Follow up with customers to confirm issue resolution and ensure satisfaction.</li><li>Adhere to defined SLAs, response times, resolution targets, and quality standards.</li><li>Collaborate with team members to improve IT processes, documentation, and overall support efficiency.</li><li>Provide basic andidance or training to end users to enhance their technical understanding.</li><li>Stay up to date with relevant technologies, products, and troubleshooting techniques.</li><li>Share feedback with management regarding recurring issues, trends, and improvement opportunities.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related field.</li><li>Minimum 2 years of experience in a technical support or helpdesk role.</li><li>Strong understanding of networking concepts and troubleshooting.</li><li>Hands-on experience with Windows and macOS operating systems.</li><li>Experience supporting Microsoft 365 and Google Workspace.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong customer-service mindset with attention to detail.</li><li>Effective English communication skills, both written and verbal.</li><li>Ability to explain technical concepts clearly to non-technical users.</li></ul>Preferred Qualifications<ul><li>Relevant certifications such as CompTIA, Microsoft, or Cisco.</li><li>Prior experience working in a support environment with defined SLAs.</li></ul>Why Join Us?<ul><li>Opportunity to work in a professional, growth-oriented IT environment.</li><li>Hands-on exposure to diverse technologies and real-world technical challenges.</li><li>Collaborative team culture with learning and development opportunities.</li></ul>To apply, please drop your resume here: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Experienced Technical Support Engineer

Connect Communications

Position: Technical Support Engineer Location: Karachi Company: Leading ISP Company Job Type: Full-time Experience Required: Fresh to 1 Year Education: Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field Certifications: CCNA (mandatory)Job Responsibilities:<ul><li>Provide L1/L2 technical support to customers for internet connectivity and network-related issues.</li><li>Troubleshoot hardware, software, and network issues remotely and on-site if needed.</li><li>Configure and maintain routers, switches, firewalls, and other networking equipment.</li><li>Escalate unresolved issues to higher-level support or engineering teams for further assistance.</li><li>Monitor network performance and ensure system availability and reliability.</li><li>Maintain documentation of issues, solutions, and processes.</li><li>Coordinate with field teams and other departments for swift issue resolution.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecom/BSCS/Electronics/ IT, or related field.</li><li>CCNA certification is mandatory.</li><li>Fresh to 1 year of experience in a technical support or NOC role in the ISP or telecom sector.</li><li>Hands-on experience with routers, switches, and troubleshooting tools.</li><li>Good understanding of TCP/IP, DHCP, DNS, and WAN/LAN technologies.</li><li>Strong problem-solving skills and customer-oriented attitude.</li><li>Excellent communication skills (verbal and written).</li></ul>Job timings / Place of work:<ul><li>Full Time (Rotational Shifts)</li><li>Onsite ( Karachi-based )</li></ul>Salary &amp; Perks:The Company offers competitive and attractive salary packages and a significant number of fringe benefits e.g., Provident Fund, comprehensive health insurance, life insurance, yearly performance-based increments, etc.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Eocean Pvt Ltd

Position: Technical Support Officer Experience: 0 -6 months Education: BSCS Location: Onsite, KarachiJob Description:<ul><li>Act as the primary liaison between customers and internal teams (Tech Operations, Project &amp; Development) to ensure smooth</li><li>coordination and timely resolution of issues.</li><li>Serve as the first point of contact for customer inquiries via email, phone, and ticketing systems, providing technical support and</li><li>updates on ongoing activities.</li><li>Coordinate with internal departments to manage project deliverables, ensuring tasks are tracked, documented, and completed</li><li>within defined timelines.</li><li>Maintain and update project and customer data, reports, and dashboards for performance tracking and progress evaluation.</li><li>Support process improvement and automation initiatives aimed at enhancing customer experience and operational efficiency.</li><li>Prepare meeting notes, follow-ups, and related documentation to ensure alignment across teams and stakeholders.</li><li>Collaborate with Technical, Operations, and Product teams to facilitate seamless execution of customer and internal projects.</li><li>Primarily a daytime role; however, the candidate must be flexible to work in different shifts for temporary projects.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Officer

Hikvision Pakistan

<div>
 
 
 Job Responsibility
 
 
 <ul>
 <li>
 Coordinate with regional teams for HPP gifts redeem management
 </li>
 <li>
 Feedback collection about HPP usage and training management
 </li>
 <li>
 Assist in product launch event/seminar/webinar, online and offline.
 </li>
 <li>
 Willing to visit markets and support on-ground activities as required
 </li>
 <li>
 Support Marcom team for preparation of Product technical videos
 </li>
 <li>
 Support technical and Marcom team for key product promotion in DPP shops
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in IT or Computer Science or related field (or equivalent work experience) . Fresh graduates is avaliable.
 </li>
 <li>
 Excellent communication skills (verbal and written)
 </li>
 <li>
 Strong problem-solving skills and ability to troubleshoot technical issues
 </li>
 <li>
 Experience with Windows operating systems
 </li>
 <li>
 Experience with Microsoft Office Suite and other common software applications
 </li>
 <li>
 Familiarity with networking and internet technologies
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 installers-focused mindset and a desire to provide exceptional service
 </li>
 </ul>
</div>

技术支持

Swich

We are hiring a resource for Customer Support + Monitoring, responsible for ensuring smooth operations and effective communication between teams.Key Responsibilities:<ul><li>Monitor system alerts and escalate issues promptly</li><li>Handle customer queries (calls, emails, chat)</li><li>Maintain logs of incidents and resolutions</li><li>Coordinate with technical teams for timely issue resolution</li><li>Manage multiple tasks under pressure</li></ul>Requirements:<ul><li>Minimum 1 year experience</li><li>Strong English &amp; Urdu communication skills</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Customer Support or Monitoring: 1 year (Required)</li></ul>Work Location: In person

Tech Support Officer

Explore 1453+ Technical support technician in Karachi this December. Find roles across top companies and apply now to boost your career.