customer support representative

customer support executive Jobs in Karachi

customer support executive

it support engineer

associate manager, technical support engineering Jobs in Karachi

software support executive Jobs in Karachi

software support executive

technical support technician

Swich

Key Responsibilities:Customer Interaction &amp; Issue Resolution<ul><li>Handle customer queries via calls, email, and chat in a timely and professional manner.</li></ul><ul><li>Resolve payment, transaction, and system-related issues with a high degree of accuracy.</li></ul><ul><li>Communicate technical features and troubleshooting steps clearly to non-technical users.</li></ul>Technical Collaboration &amp; Operations<ul><li>Coordinate closely with internal Tech and Operations teams to escalate and resolve complex issues.</li></ul><ul><li>Support the onboarding process by assisting merchants with initial system navigation.</li></ul><ul><li>Act as the bridge between the customer&rsquo;s feedback and our product development team.</li></ul>Customer Interaction &amp; Issue Resolution<ul><li>Handle customer queries via calls, email, and chat in a timely and professional manner.</li></ul><ul><li>Resolve payment, transaction, and system-related issues with a high degree of accuracy.</li></ul><ul><li>Communicate technical features and troubleshooting steps clearly to non-technical users.</li></ul>Required Skills &amp; Qualifications<ul><li>1&ndash;2 years of experience in Customer Support or a similar customer-facing role.</li></ul><ul><li>Basic understanding of transaction flows and payment systems. (Fintech or digital payments background is a major plus).</li></ul><ul><li>Strong verbal and written communication skills to handle diverse customer personas.</li></ul><ul><li>Ability to work in Rotational Shifts to support our 24/7 payment ecosystem.</li></ul><ul><li>Proactive problem-solver with the ability to stay calm under pressure in a fast-paced environment.</li></ul>Pay: Rs50,000.00 - Rs65,000.00 per monthWork Location: In person

Tech Support

Cronysoft

Role SummaryWe are looking for a Senior Technical Support Engineer with hands‑on experience in Point of Sale (POS) systems, retail backoffice platforms, and multi‑location IT infrastructure. You will be the escalation point for technical issues involving database sync failures, network outages between stores, POS peripheral malfunctions, and backoffice data integrity problems.Key Responsibilities POS &amp; Retail Environment<ul><li>Diagnose and resolve POS software issues (freezes, sync errors, printing failures, scanner/cash drawer problems).</li><li>Troubleshoot receipt printers, barcode scanners, cash drawers, customer displays, and POS touchscreen calibration.</li><li>Resolve offline mode vs online sync conflicts &ndash; ensure sales data is not lost when connectivity is restored.</li><li>Guide store managers through end‑of‑day closure, Z‑report generation, and sales reconciliation when errors occur.</li></ul>Backoffice &amp; Server Infrastructure<ul><li>Troubleshoot backoffice applications (product management, inventory adjustments, pricing updates, customer loyalty).</li><li>Investigate data mismatches between POS and backoffice (e.g., stock levels, sales totals, tax settings).</li><li>Support MS SQL Server databases &ndash; check transaction logs, query performance, backup/restore, and scheduled jobs.</li><li>Manage Windows Server roles: Active Directory, DNS, DHCP, File Server, Remote Desktop Services.</li><li>Act as final escalation point before development team &ndash; reproduce issues, gather logs, and provide clear technical summaries.</li></ul>Required Skills &amp; ExperienceMust‑have<ul><li>5+ years in technical support, with at least 3 years focused on POS/retail systems.</li><li>Strong understanding of Windows Server (2016/2019/2022), MS SQL Server, Active Directory, DNS, DHCP.</li><li>Experience with remote support tools (RDP, TeamViewer, AnyDesk, or similar).</li><li>Working knowledge of firewalls, VPNs, TCP/IP, VLANs in retail environments.</li><li>Ability to explain technical issues to non‑technical retail managers (calm, clear, professional).</li><li>Excellent spoken and written English &ndash; fluency as per your requirement.</li></ul>Strongly preferred<ul><li>Experience with ERP integration (e.g., SAP, Oracle, Microsoft Dynamics, or local ERPs).</li><li>Knowledge of virtualization (VMware, Hyper‑V) for backoffice servers.</li><li>Previous work in a software house or retail tech provider.</li></ul>Shift time: 7:00 PM - 4:00 AMSend your Resume to Recruiter@cronysoft.comPay: From Rs99,999.00 per monthWork Location: In person

Technical Support Specialist ( Night Shift )

Cubexs Weatherly (pvt) Ltd

Job description:Job description:CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.Good email writing skillsJob Type: Full-time (Rotational Shifts)Work Location: In personPay: Rs35,000.00 - Rs40,000.00 per hourWork Location: In person

Online Technical Support

Inbox Business Technologies

<div>We are seeking a Technical Support Officer provide end-user support and troubleshooting for macOS and iOS environments. The role focuses on resolving system, application, and network-related issues while ensuring a smooth user experience across Apple devices.
The ideal candidate will have hands-on experience with macOS troubleshooting, system tools, and user support, along with a strong understanding of Apple ecosystem fundamentals.
Employment Type: Contractual employment
Responsibilities<ul><li>
Provide technical support for macOS and iOS devices, including laptops and mobile devices</li><li>
Install, configure, and troubleshoot applications via the Apple App Store and enterprise tools</li><li>
Diagnose and resolve performance issues on Mac systems (e.g., slow performance, startup delays)</li><li>
Use system tools such as Activity Monitor to identify and resolve CPU, memory, and disk usage issues</li><li>
Monitor and manage system storage, disk health, and performance</li><li>
Troubleshoot network-related issues including Wi-Fi connectivity and network configurations</li><li>
Assist users with account management, including password resets and user profile setup</li><li>
Support startup and boot-related issues using Safe Mode, Recovery Mode, and system utilities</li><li>
Utilize Disk Utility to perform disk repairs, formatting, and First Aid checks</li><li>
Troubleshoot peripheral issues including printers, Bluetooth devices, and external drives</li><li>
Map and manage network drives and shared resources</li><li>
Maintain system updates and ensure devices are running the latest stable macOS versions</li><li>
Document issues, resolutions, and support procedures</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>
1&ndash;3 years of experience supporting macOS and iOS environments</li><li>
Strong understanding of macOS system tools such as Activity Monitor, Disk Utility, and System Settings</li><li>
Experience installing and managing applications through the Apple ecosystem</li><li>
Knowledge of troubleshooting:</li><li><ul><li>
System performance issues</li><li>
Wi-Fi and network connectivity</li><li>
Bluetooth and peripheral devices</li><li>
Printing and driver-related issues</li></ul></li><li>
Familiarity with macOS troubleshooting techniques such as:</li><li><ul><li>
Safe Mode booting</li><li>
PRAM/NVRAM reset</li><li>
Recovery Mode usage</li></ul></li><li>
Basic understanding of user account management and access control</li><li>
Ability to diagnose and resolve software installation issues</li><li>
Excellent communication and user-handling skills</li></ul>
Equal Opportunity &amp; Inclusion
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.</div>

Technical Support Officer - macOS and iOS

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support

TALENT EXPERTZ HR Solutions

Position: Trainee Technician &ndash; Printing Operations (Entry-Level)Role Overview:An entry-level position focused on learning printing machine operations and supporting machine activities under supervision.Key Responsibilities:<ul><li>Assist in operating and maintaining printing machines</li><li>Support the supervisor in daily production tasks</li><li>Handle materials and basic machine setup</li><li>Ensure cleanliness and safety on the floor</li><li>Learn technical processes and follow instructions</li></ul>Working hours: 8.5 hours (shift-based)Location: Karachi, Korangi, Mehran TownOnly serious candidates are encouraged to apply. Shortlisted candidates will be contacted for an interview.Pay: From Rs35,000.00 per monthWork Location: In person

Trainee Technician – Printing Operations

ibex

<div>
 
 
 Dispatcher
 
 
 
 We are seeking a proactive and highly organized Dispatcher to serve as the central coordination point for our HVAC service team. This role is critical to both field operations and customer service, combining real-time decision-making with clear, empathetic communication. The Dispatcher ensures technician schedules run smoothly, parts are where they need to be, and customers stay informed and satisfied throughout the service process.
 
 
 
 
 
 
 Service Coordination &amp; Dispatch
 
 
 <ul>
 <li>
 Strategically assign technicians based on skill set, availability, location, and urgency of requests
 </li>
 <li>
 Maintain efficient daily workflows by prioritizing calls and optimizing routes to minimize downtime and travel
 </li>
 <li>
 Monitor technician progress and adjust schedules as needed in real-time to meet service objectives
 </li>
 </ul>
 
 
 
 
 
 Parts &amp; Inventory Coordination
 
 
 <ul>
 <li>
 Order parts and equipment by communicating with vendors and suppliers
 </li>
 <li>
 Coordinate part deliveries and ensure technicians have what they need before heading to job sites
 </li>
 <li>
 Manage weekly van stock checks to keep field teams fully supplied
 </li>
 </ul>
 
 
 
 
 
 Customer Communication &amp; Support
 
 
 <ul>
 <li>
 Act as a consistent point of contact for customers needing updates on service appointments, technician ETAs, or part availability
 </li>
 <li>
 Send timely service reminders and status updates throughout the day to keep customers informed
 </li>
 <li>
 Answer inbound calls when available and handle overflow or transferred calls related to scheduling and service updates
 </li>
 <li>
 Follow up with customers regarding ordered parts, scheduling next steps as soon as items arrive
 </li>
 </ul>
 
 
 
 
 
 CSR Support &amp; Overflow
 
 
 <ul>
 <li>
 Provide phone support during peak times or when Customer Service Representatives are unavailable
 </li>
 <li>
 Assist with outbound maintenance scheduling when needed
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; System Management
 
 
 <ul>
 <li>
 Track service outcomes and job completions, updating internal systems accurately and promptly
 </li>
 <li>
 Maintain records of dispatch activity, communications, and part orders
 </li>
 <li>
 Run assigned reports and provide updates to management as required
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 2+ years of experience in dispatch, scheduling, or customer service
 </li>
 <li>
 Strong multitasking and time management skills in a fast-paced environment
 </li>
 <li>
 Professional verbal and written communication abilities
 </li>
 <li>
 Proficiency with scheduling and dispatch software, multi-line phones, and basic office systems
 </li>
 <li>
 Strong attention to detail, especially when tracking moving parts and service schedules
 </li>
 <li>
 Comfortable problem-solving under pressure and thinking ahead
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Prior experience in HVAC, plumbing, or home services industry
 </li>
 <li>
 Familiarity with ServiceTitan or comparable field service software
 </li>
 <li>
 Understanding of geographic service areas
 </li>
 <li>
 Experience working with vendors or managing supply orders
 </li>
 </ul>
 
 
</div>

Dispatch Associate - Night Shift

Explore 1452+ Technical support technician in Karachi this May. Find roles across top companies and apply now to boost your career.