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technical support technician

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

chemical pvt. limited

Technical Support Engineer Location: SITE Area KarachiCandidate should possess qualification of Bachelor Degree in Electrical/Electronics and have 2-3 years of experience in the same fieldResponsibilities:<ul><li>Provide technical after-sales support for solar inverters and lithium battery systems.</li><li>Diagnose and troubleshoot issues related to inverters, BMS, lithium battery packs, and communication protocols (Modbus, CAN, RS485).</li><li>Hands-on experience with testing tools (multimeter, clamp meter, software tools).</li><li>Conduct on-site visits for installation, commissioning support, and fault rectification.</li><li>Assist customers remotely through phone, email, or online platforms.</li><li>Analyze fault data, logs, and register values to identify root causes.</li><li>Coordinate warranty claims and ensure proper documentation.</li><li>Provide technical guidance to installers, distributors, and clients.</li><li>Ensure compliance with safety standards and company policies.</li></ul>Apply: Interested candidates may apply at careers@exide.com.pk or farasatmateen@gmail.com with email subject via wahtsapp 0333-3537485Job Type: Full-timeWork Location: In person

Teltonika (Pvt) Ltd

Job Description:Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer &ndash; Telematics to join us in Karachi, Pakistan.This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.Key Responsibilities:<ul><li>Work with Teltonika GNSS tracking devices and telematics solutions</li><li>Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire</li><li>Assist clients with device integration and various telematics use cases</li><li>Troubleshoot technical issues and provide support via ticketing systems and online meetings</li><li>Coordinate with R&amp;D, QA, and Project Management teams</li><li>Prepare technical documentation, guides, and training materials</li><li>Communicate with international clients in fleet management, car rental, and vehicle tracking sectors</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Background in Telecommunications, Electronics, IT, or Engineering</li><li>Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE</li><li>Problem-solving mindset and willingness to learn new technologies</li><li>Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus</li><li>Customer support experience is a plus</li></ul>What We Offer:<ul><li>Opportunity to work with a Global IoT Company</li><li>Professional growth and technical learning</li><li>Collaborative and innovative work environment</li><li>Exposure to international clients and projects</li></ul>Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

Techincal Support Engineer

Job Description:Teltonika is a global leader in IoT and telematics solutions with over 20 years of experience. We are expanding our team and looking for a Technical Support Engineer &ndash; Telematics to join us in Karachi, Pakistan.This role is ideal for someone passionate about technology, problem-solving, and customer support in vehicle telematics and IoT solutions.Key Responsibilities:<ul><li>Work with Teltonika GNSS tracking devices and telematics solutions</li><li>Support technologies such as Bluetooth, CANbus, RS232/RS485, and 1-Wire</li><li>Assist clients with device integration and various telematics use cases</li><li>Troubleshoot technical issues and provide support via ticketing systems and online meetings</li><li>Coordinate with R&amp;D, QA, and Project Management teams</li><li>Prepare technical documentation, guides, and training materials</li><li>Communicate with international clients in fleet management, car rental, and vehicle tracking sectors</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Background in Telecommunications, Electronics, IT, or Engineering</li><li>Basic understanding of 2G / 3G / 4G, GPRS, CANbus, BLE</li><li>Problem-solving mindset and willingness to learn new technologies</li><li>Experience with ticketing systems (Jira, GitLab, ServiceDesk, etc.) is a plus</li><li>Customer support experience is a plus</li></ul>What We Offer:<ul><li>Opportunity to work with a Global IoT Company</li><li>Professional growth and technical learning</li><li>Collaborative and innovative work environment</li><li>Exposure to international clients and projects</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

Manager Technical Support Telematics (Service Support)

Cubexs Weatherly (pvt) Ltd

Job description:CubeXS Weatherly Pvt Ltd is Hiring &quot;Online Technical Support&quot; (on-site).Department: OTS DepartmentJob Type: Full Time/Permanent (Rotational Shifts)Job Shift: RotatingJob Location: Clifton, Karachi, PakistanMinimum Experience: FreshJob Description:&middot; Answer phone calls and respond to emails in a professional manner and provide information about products and services as required by the callers.&middot; Follow up with customers and their complaints, ensuring that customers&rsquo; requests are attended to accordingly.&middot; Pleasant personality and attitude towards resolving clients' issues/complaints.&middot; Handling customers, inbound calls, and email correspondence are the major tasks.&middot; Collecting feedback from our customers/clients about the quality of service after every service call.Requirements:&middot; Education: Bachelors&middot; Must have strong interpersonal &amp; communication skills.. Good email writing skillsJob Type: Full-time (Rotational Shifts)Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Online Technical Support

Global Connect Synergy

JOB TITLE: Fiber Optic Technician / Field EngineerWe are looking for a Fiber Optic Technician who will be responsible for on-site installation, maintenance, and troubleshooting of fiber optic network infrastructure. This role requires frequent field movement; therefore, candidates who work as riders and possess hands-on knowledge of fiber optics and ISP field operations are encouraged to apply.PRIMARY RESPONSIBILITIES1. Provide 1st level support to end users;2. Interact with customers to understand their needs, explain technical issues, and provide basic troubleshooting assistance;3. Respond to client requests, notifications, and out of service events generated by monitoring tools;4. Diagnose, troubleshoot, and recommend fixes for connectivity issues including equipment malfunctions, signal problems, and service interruptions;5. Follow-up with customers to ensure all issues/needs have been resolved/met;6. To recognize and escalate more difficult problems to Tier II support;7. To visit POP / Client End for link testing and configuration;8. To escalate competitive or service-related issues to inside sales team or management when appropriate;9. To monitor day to day operations of Network Operation Center and provide technical support;10. Timely maintenance and smooth functioning of communications systems in POP.EDUCATION AND WORK EXPERIENCE- DAE OR Intermediate- 01-02 years&rsquo; relevant work experienceKNOWLEDGE AND SKILLS REQUIRED1. Knowledge of TCP/IP, Layer2 and Layer3 devices and general network theory;2. Understanding of Routing and Switching protocols and of complex transport system hardware and software architectures;3. Understanding and supporting Networking Monitoring and Troubleshooting Tools;4. Familiarity with various operating systems and platforms (i.e. Linux, Windows Server 2012/2016, Windows 10/11, VMware environment)5. Knowledge of WIFI Routers / Access Points / MikroTik Routers / Cisco Devices;6. Knowledge of Fiber Optics (Single / Multi Mode / SFP / Wave Length / Media Converters)7. Friendly and professional demeanor to build rapport with the customers and address their concerns effectively.Job Type: Full-timePay: Rs36,000.00 - Rs40,000.00 per monthWork Location: On the road

Fiber Optic Technician

Tdsp

Job Summary:The Sound Helper is responsible for assisting the Sound Engineer or Audio Technician in setting up, operating, and maintaining sound systems for events, recordings, school functions, NGO programs, and corporate activities. The role involves providing technical support to ensure smooth audio operations before, during, and after events.Key Responsibilities:<ul><li>Assist in setting up microphones, speakers, amplifiers, mixers, and audio cables.</li><li>Help conduct sound checks before events.</li><li>Identify and report technical faults to the Sound Engineer.</li><li>Adjust microphones and replace faulty cables during events.</li><li>Load, unload, and transport sound equipment safely.</li><li>Clean, pack, and store equipment properly after use.</li><li>Follow electrical and safety guidelines at all times.</li></ul>Qualification &amp; Experience:<ul><li>Minimum Matric or Intermediate qualification.</li><li>Technical course in sound systems (preferred but not mandatory).</li><li>0&ndash;2 years of experience in events, schools, NGOs, or production houses.</li></ul>Job Type: Full-timeWork Location: In person

Audio Technician

Explore 1168+ Technical support technician in Karachi this March. Find roles across top companies and apply now to boost your career.

1168 technical support technician jobs In Karachi

Technical Support Engineer

Technical Support Engineer

Techincal Support Engineer

Manager Technical Support Telematics (Service Support)

Online Technical Support

Fiber Optic Technician

Audio Technician