customer support executive Jobs in Karachi

customer support executive

associate technical lead

customer support

electrical technician

it support officer

technical support technician

Perks Logic

<p><b>Job Description:</b><br/>We are looking for a dedicated and skilled <b>IT Support &amp; Hardware Technician</b> to join our team. The ideal candidate will be responsible for providing technical assistance, maintaining computer systems, and ensuring smooth IT operations in the office.</p><p><b>Days: Monday to Friday</b></p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and troubleshoot <b>Windows operating systems</b> and software applications.</li><li>Diagnose and resolve <b>system errors, bugs, and technical issues</b>.</li><li>Perform <b>basic laptop and desktop hardware repairs</b>, including connector replacements, upgrades, and maintenance.</li><li>Ensure proper functioning of <b>network connectivity, printers, and office devices</b>.</li><li>Provide <b>IT support to employees</b>, resolving day-to-day hardware/software issues.</li><li>Maintain records of repairs, updates, and system checks.</li><li>Perform routine <b>data backup and system updates</b> to ensure security.</li><li>Handle minor <b>office errands or external IT-related tasks</b> when required.</li><li>Assist in setting up <b>new systems, accounts, and devices</b> for employees.</li><li>Ensure overall <b>IT security, performance, and smooth workflow</b> in the office.</li></ul><p><b>Skills &amp; Qualifications:</b></p><ul><li>Knowledge of <b>Windows OS installation and troubleshooting</b>.</li><li>Basic understanding of <b>computer hardware repairing and replacements</b>.</li><li>Familiarity with <b>network troubleshooting (LAN, Wi-Fi, routers)</b>.</li><li>Strong <b>problem-solving and communication skills</b>.</li><li>Ability to work independently and manage multiple tasks.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

IT Support & Hardware Technician

Logix Solutions

<p><b>Job Title:</b> Technical Support Engineer &ndash; Office-Based<br/><b>Location:</b> Karachi, Pakistan</p><p><b>About the Role:</b><br/>Logix Solutions is hiring a <b>Technical Support Engineer</b> for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to <b>Solar Inverters and Lithium Batteries</b>.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide technical assistance to end-customers and solar installers via phone regarding <b>product settings, faults, and installations</b>.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of <b>Electrical and Electronics systems</b> to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support <b>R&amp;D</b> teams by helping manage and document physical complaints of products received at the Head Office.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Bachelor&rsquo;s Degree</b> in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in <b>Power Electronics or Solar Inverters</b> is a plus (not mandatory).</li></ul><p><b>Skills &amp; Attributes:</b></p><ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul><p><b>What We Offer:</b></p><ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: <b>PKR 45,000 &ndash; 50,000</b></li><li>Start Date: <b>As Soon As Possible</b></li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Technical Support Engineer

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
About Contour:</div><div>
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.<br>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Bookassist is an innovative, multi-award-winning industry leader in hotel booking and distribution software and online strategy. Bookassist provides both technology and online strategy for hotels, lowering costs and increasing direct online business. The award-winning Bookassist booking engine is the ideal SaaS solution for reservations automation, with PMS integration, agent/corporate login and loyalty modules. The cloud-based Distribution Manager is a world-class channel manager with dynamic margin optimization and GDS/IDS.</div><div></div><div>
Bookassist also provides responsive CMS-based web design, online marketing, and award-winning mobile webapps for hotels on iOS/Android and all major platforms.</div><div></div><div>
Division Link: https://bookassist.org/</div><div></div><div>
The Position:</div><div>
We are seeking an enthusiastic, career-oriented Technical Support Specialist (Contractual) with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using Bookassist Products, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.</div><div></div><div>
Key Responsibilities:</div><div><div><ul><li><div>
Serve as the initial responder to L1 Team and customer inquiries via ticketing system providing frontline technical support.</div></li></ul></div><div><ul><li><div>
Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.</div></li></ul></div><div><ul><li><div>
Gather and document detailed information from L1 Team and customers to understand the problem and ensure accurate ticket categorization.</div></li></ul></div><div><ul><li><div>
Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.</div></li></ul></div></div><div><div><ul><li><div>
Escalate complex or unresolved cases to Tier 3 support, ensuring all relevant information is clearly documented.</div></li></ul></div><div><ul><li><div>
Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.</div></li></ul></div><div><ul><li><div>
Maintain SLA commitments for response and resolution times, contributing to service level goals.</div></li></ul></div><div><ul><li><div>
Participate in training sessions to stay updated on product changes, support processes, and tools.</div></li></ul></div><div><ul><li><div>
Adhere to company support policies and maintain high-quality communication in every interaction.</div></li></ul></div><div><ul><li><div><i>
Investigate and resolve support tickets escalated from L1 Support or directly from clients.</i><br>
<i> </i><i>&bull; Use</i><i> basic SQL queries to review and </i><i>validate</i><i> data.</i><br>
<i> </i><i>&bull; Apply</i><i> JavaScript knowledge to troubleshoot front-end related issues.</i><br>
<i> </i><i>&bull; Navigate</i><i> and search through Linux environments and log files to </i><i>identify</i><i> potential causes of issues.</i><br>
<i> </i><i>&bull; Collaborate</i><i> closely with L1 Support and communicate solutions in a clear, non-technical way to clients or internal teams.</i><br>
<i> </i><i>&bull; Document</i><i> findings and contribute to knowledge-sharing within the team.</i></div></li></ul></div></div><div></div><div>
Skills &amp; Qualifications:</div><div><div><ul><li><div>
Less than a year of experience in SaaS technical support or a similar customer-facing technical role.</div></li></ul></div><div><ul><li><div>
Exceptional communication skills in English</div></li></ul></div><div><ul><li><div><i>
Basic knowledge of SQL (writing simple queries, understanding joins/filters).</i><br>
<i> </i><i>&bull; Basic</i><i> knowledge of JavaScript (debugging, understanding error messages, browser console).</i><br>
<i> </i><i>&bull; Familiarity</i><i> with Linux commands and experience searching information in logs.</i><br>
<i> </i><i>&bull; Strong</i><i> problem-solving skills and a proactive mindset when investigating issues.</i><br>
<i> </i><i>&bull; Excellent</i><i> communication skills: ability to understand non-technical descriptions of problems and explain technical resolutions in plain language.</i><br>
<i> </i><i>&bull; Team</i><i> player with willingness to learn and adapt quickly.</i><i> </i>Familiarity with support ticketing systems (e.g., Hubspot, Zendesk, Zoho, Freshdesk).</div></li></ul></div><div><ul><li><div>
Basic understanding of databases (e.g., SQL queries, relational data concepts).</div></li></ul></div><div><ul><li><div>
Comfortable navigating Linux environments and using command-line tools.</div></li></ul></div><div><ul><li><div>
Strong troubleshooting and problem-solving skills for technical and customer issues.</div></li></ul></div><div><ul><li><div>
Excellent verbal and written communication skills with a customer-first mindset.</div></li></ul></div><div><ul><li><div>
Ability to document issues clearly and follow established escalation procedures.</div></li></ul></div><div><ul><li><div>
Quick learner with the ability to adapt to changing products and technologies.</div></li></ul></div><div><ul><li><div>
Team-oriented with a strong sense of accountability and ownership.</div></li></ul></div><div><ul><li><div>
Available to work on After hours Rotating Schedule, public holidays</div></li></ul></div><div></div><div><div>
Nice to Have:<br>
<ul><li><i>Previous experience in a technical support role.</i></li></ul><i>
 </i><i>&bull; Understanding</i><i> of web technologies (HTML, APIs, networking basics).</i></div></div><div></div><div><div>
Workshift (Job Timings):</div></div></div><div><div><ul><li><div>
Shift Hours: 9 AM to 5 PM European Standard Time (12 PM to 9 PM Pakistan Standard Time)</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Support Specialist (Contractual)

SMSAMI Inc.

<p><b>Who are we?</b></p><p>SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.</p><p>SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.</p><p><b>Job Description</b></p><p>IT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.</p><p>To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.</p><p><b>Responsibilities</b></p><ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul><p><b>What We're Looking For</b></p><ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul><p><b>Benefits</b></p><ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul><p><i>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p><p><b>Job Details</b></p><ul><li><b>Experience:</b> 2 Years</li><li><b>Job Type: </b>Full Time</li><li><b>Shift: </b>Morning, 12:00 pm to 09:00 pm</li><li><b>Working Days: </b>Monday to Friday</li><li><b>Salary: </b>40,000 PKR to 60,000 PKR</li><li><b>Number of Positions: 1</b>(Male)</li><li><b>Location: </b>Karachi</li></ul><p><i><b>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.</b></i></p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

<p>We are seeking a skilled Hardware Technician with strong experience in networking, surveillance systems, and CCTV installation/maintenance. The ideal candidate will be responsible for ensuring smooth functioning of IT hardware, security systems, and network infrastructure.</p><p><b>Key Responsibilities:</b></p><ul><li>Install, configure, and maintain hardware equipment (PCs, servers, printers, peripherals).</li><li>Setup, monitor, and troubleshoot CCTV cameras, DVR/NVR, and surveillance systems.</li><li>Perform regular maintenance and testing of network devices (routers, switches, access points, cabling).</li><li>Diagnose and resolve hardware, networking, and system connectivity issues.</li><li>Ensure security surveillance systems are operational and meet compliance standards.</li><li>Provide on-site and remote technical support to end-users.</li><li>Document hardware issues, repairs, and preventive maintenance activities.</li><li>Collaborate with IT team to upgrade systems and improve infrastructure efficiency.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a Hardware Technician / IT Support Engineer.</li><li>Hands-on expertise in CCTV, surveillance systems, and networking equipment.</li><li>Strong knowledge of LAN/WAN, IP configuration, cabling, and troubleshooting.</li><li>Familiarity with Windows OS, servers, and basic networking protocols.</li><li>Ability to diagnose hardware/software faults quickly and effectively.</li><li>Excellent problem-solving and communication skills.</li><li>Relevant diploma/degree in IT, Computer Science, or related field.</li></ul><p>Location: Gulshan e Iqbal, Karachi.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Hardware Technician

Kerry freight pakistan

<ul><li><b>Responsibilities:</b></li><li>Resolving IT support requests from employees</li><li>Answering employee questions regarding computer systems</li><li>Gathering and analyzing data to diagnose problems with computer systems</li><li>Changing configurations, settings and permissions to fix computer issues</li><li>Generating sign ins for new hires during the onboarding process</li><li>Installing new software and hardware drivers and updating existing ones as needed</li><li>Updating employees on the status of their service requests</li><li>Logging all service requests and updating tickets as needed</li><li><b>Requirements: </b></li><li>Excellent verbal and written communication skills.</li><li>Must have bachelor's degree</li><li>Must have 1 year experience in IT Support</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Support

KAEM Solutions

<p><b>JOB FOR I.T Support &amp; Electronic Hardware Repair person ONLY </b></p><p><b>MUST BE BASIC KNOWLWGDE ABOUT PCs, LAPTOP, NETWORKING HARDWARE &amp; SOFTWARE</b></p><p><b>25K TO 35K STARTING AS PER EXPERIENCE FUEL+MAINTENANCE</b><br/><b>AND OVER TIME AND MOBILE BALANCE ALSO. 7/24 HOUR SUPPORT JOB.</b></p><p><b>MUST BE THEIR OWN BIKE</b></p><p><b>FOR MORE INFORMATION CONTACT WITH UOUR RESUME ON WHATSAPP</b></p><p><b>call:0317-4717831 </b></p><p><b>whatsapp:0345-60788625</b></p><p><b>WORK IN OFFICE, REMOTELY &amp;</b><br/><b>ALSO ON SITE WHEN REQUIRED.</b></p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs22,000.00 - Rs35,000.00 per month</p><p>Work Location: In person</p>

I.T SUPPORT

Explore 1757+ Technical support technician in Karachi this October. Find roles across top companies and apply now to boost your career.

1757 technical support technician jobs IN Karachi

IT Support & Hardware Technician

Technical Support Engineer

Technical Support Specialist (Contractual)

Technical Support Engineer

Hardware Technician

IT Support

I.T SUPPORT