customer support agent

electrical technician

it assistant

network support engineer

service engineer

technical support technician

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

ibex. Pakistan

<div>
 
 Ibex, for one it's global client , is hiring.
 
 
 Timings:
 
 EST hours
 
 
 
 
 
 
 The
 
 Technical Support Specialist
 
 will be responsible for coordinating incoming requests and work assignments to support customer orders. You will support all customer demands related to interconnection.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 &bull; Perform initial review of all new cross connect install and disconnect orders for all interconnection services.
 
 
 &bull; Act as the customer&rsquo;s advocate for interconnection services and engaging other departments.
 
 
 &bull; Monitor general inbox and respond to all customer inquiries.
 
 
 &bull; Enter Demarc/CFA information, Customer BAN (Billing Account Number), and notes after reviewing the order.
 
 
 &bull; Reject orders that do not have the required information.
 
 
 &bull; Review order Queue and ensure that cases are updated timely.
 
 
 &bull; Escalate orders as needed to management.
 
 
 &bull; Work with carriers to ensure order data is accurate.
 
 
 
 
 
 
 What you&rsquo;ll need
 
 
 
 &bull; Experience in high-tech, customer-facing roles such as Customer Success or Technical Support
 
 
 &bull; Experience working with Telecommunications, Datacenters, Cross Connects/Interconnection Products
 
 
 &bull; Reading, understanding, and translating Carrier LOA/CFAs.
 
 
 &bull; Strong communication, technical, and computer skills
 
 
 &bull; Effective organizational skills and attention to detail
 
 
 &bull; Proficient in Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint) and or/equivalents
 
 
 &bull; Bachelors Degree &amp; three years Telecommunications / Datacenter experience
 
</div>

Technical Support Specialist

NetEx Technologies

About the Role:***READ SALARY DETAILS BEFORE YOU APPLY***We&rsquo;re looking for a skilled Technical Support Specialist to help our clients with their IT needs. This is an on-site position for someone experienced in IT, networking, and troubleshooting servers and computers. You should also be comfortable working with Azure, Microsoft 365 services (Exchange Online, SharePoint Online, Teams), Microsoft licensing, VoIP, and PBX phone systems. Strong English communication skills are important.What You&rsquo;ll Do:<ul><li>Provide Support: Help clients with IT and networking issues.</li><li>Fix Problems: Find and solve hardware and software problems quickly.</li><li>Work with Clients: Talk to clients, understand their issues, and guide them through solutions.</li><li>Keep Records: Document the issues and solutions you provide.</li><li>Solve Challenges: Use your technical skills to handle more complex IT problems.</li></ul>What We&rsquo;re Looking For (experience in):<ul><li>IT, networking, and computer troubleshooting</li><li>Windows Servers (Server 2016 and higher)</li><li>Desktop operating Systems</li><li>Microsoft Azure</li><li>Microsoft 365 services (Exchange Online, SharePoint Online, Teams)</li><li>Microsoft licensing</li><li>VoIP and PBX phone systems</li><li>Strong English skills, both speaking and writing.</li><li>Ability to solve problems and communicate clearly.</li><li>Self-motivated and able to work independently.</li></ul>Requirements:<ul><li>Full-time availability.</li><li>Bachelor&rsquo;s degree preferred.</li><li>At least 2 year of technical support experience.</li><li>Performance-based bonuses available.</li></ul>Shift timing<ul><li>Full-time availability.</li><li>Monday to Saturday</li><li>6PM - 3AM or 8PM - 5AM (Pakistan local time)</li></ul>Why Join Us: This is a great opportunity for someone who loves technology and wants to deliver excellent technical support. If you meet the requirements and are excited about the role, we&rsquo;d love to hear from you.Job Type: Full-timePay: Rs30,000.00 - Rs37,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Technical Support: 1 year (Required)</li></ul>Work Location: In person

Technical Support Specialist (Remote)

Cronysoft

At CronySoft, we pride ourselves on delivering cutting-edge technology solutions and exceptional customer service. We&rsquo;re seeking a skilled Technical Support Engineer to join our dynamic team. This role is perfect for someone who thrives in problem-solving, loves troubleshooting, and is passionate about ensuring smooth system functionality for our clients.Job description <ul><li>Ability to communicate in English (Fluently Is a Must)</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Track computer system issues through to resolution, within agreed time limits.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal databases or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li><li>Document technical knowledge in the form of notes and manuals.</li><li>Maintain jovial relationships with clients</li><li>Ability to communicate in English (Fluently Is a Must)</li></ul>Location: Sharah-e-Faisal ( Company profile - https://shorturl.at/eArh6 )Shift Timings: 8:00 PM to 5:00 AM (5 days a week) Job Type: Full-timeWork Location: In person

Perpetual Technology Services

Job Title: PABX TechnicianLocation: Karachi (Travel Required to Interior Sindh &amp; Balochistan)Job Description: We are looking for a skilled and experienced PABX Technician based in Karachi who is willing to travel to interior Sindh and Balochistan cities for installation, maintenance, and troubleshooting assignments.Key Responsibilities:<ul><li>Installation, configuration, and maintenance of PABX systems.</li><li>Programming and troubleshooting of Panasonic PABX systems.</li><li>MDF cabling, wiring, tracing, and fault rectification.</li><li>Site visits for installation, repair, and technical support.</li><li>Testing and commissioning of telecom systems.</li><li>Providing on-site technical support to clients.</li></ul>Requirements:<ul><li>Strong knowledge of Panasonic PABX programming.</li><li>Experience in MDF cabling and telecom wiring.</li><li>Ability to diagnose and resolve hardware and wiring issues.</li><li>Willingness to travel frequently to interior Sindh and Balochistan.</li><li>Good communication and reporting skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

PABX Technician for Interior Sindh and Baluchistan

Fiberish Pvt Ltd

Position: Support Engineer Career Level: Intermediate Shift Type: Rotational (Morning/Evening/Night) Location: KarachiRequirement: Intermediate knowledge of Networks and operating systems.<ul><li>Day-to-day network performance monitoring</li><li>Excellent verbal &amp; written communication skills.</li><li>Multi-tasking</li><li>Support customers ensuring maximum possible service availability and performance to our customers.</li><li>Provide instant reply from support desk.</li><li>Should be able to work in a team and perform under pressure and take responsibility for work that assigned by seniors.</li><li>Network troubleshooting and fault analysis to resolve the issue.</li><li>Site visits require for troubleshooting.</li><li>Deployment and maintenance of network monitoring, analysis and reporting tools.</li><li>Basic knowledge of GPON Infrastructure.</li><li>Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP); IP filtering and firewalling; Ethernet (STP,RSTP, MSTP, VLANs).</li><li>Good understanding of DNS, DHCP, WiFi standards and Mid to Advanced level of troubleshooting.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Global Connect Synergy

JOB TITLE: Field Engineer / Fiber Optic Technician (Rider-Based)We are looking for a Field Engineer / Fiber Optic Technician who will be responsible for on-site installation, maintenance, and troubleshooting of fiber optic network infrastructure. This role requires frequent field movement; therefore, candidates who work as riders and possess hands-on knowledge of fiber optics and ISP field operations are encouraged to apply.PRIMARY RESPONSIBILITIES1. Provide 1st level support to end users;2. Interact with customers to understand their needs, explain technical issues, and provide basic troubleshooting assistance;3. Respond to client requests, notifications, and out of service events generated by monitoring tools;4. Diagnose, troubleshoot, and recommend fixes for connectivity issues including equipment malfunctions, signal problems, and service interruptions;5. Follow-up with customers to ensure all issues/needs have been resolved/met;6. To recognize and escalate more difficult problems to Tier II support;7. To visit POP / Client End for link testing and configuration;8. To escalate competitive or service-related issues to inside sales team or management when appropriate;9. To monitor day to day operations of Network Operation Center and provide technical support;10. Timely maintenance and smooth functioning of communications systems in POP.EDUCATION AND WORK EXPERIENCE- DAE OR Bachelor's degree- 01-02 years&rsquo; relevant work experienceKNOWLEDGE AND SKILLS REQUIRED1. Knowledge of TCP/IP, Layer2 and Layer3 devices and general network theory;2. Understanding of Routing and Switching protocols and of complex transport system hardware and software architectures;3. Understanding and supporting Networking Monitoring and Troubleshooting Tools;4. Familiarity with various operating systems and platforms (i.e. Linux, Windows Server 2012/2016, Windows 10/11, VMware environment)5. Knowledge of WIFI Routers / Access Points / MikroTik Routers / Cisco Devices;6. Knowledge of Fiber Optics (Single / Multi Mode / SFP / Wave Length / Media Converters)7. Friendly and professional demeanor to build rapport with the customers and address their concerns effectively.Job Type: Full-timePay: Up to Rs45,000.00 per monthWork Location: On the road

Field Engineer / Fiber Optic Technician (Rider-Based)

Explore 1214+ Technical support technician in Karachi this February. Find roles across top companies and apply now to boost your career.

1214 technical support technician jobs In Karachi

Technical Support Engineer

Technical Support Specialist

Technical Support Specialist (Remote)

Technical Support Specialist

PABX Technician for Interior Sindh and Baluchistan

Technical Support Engineer

Field Engineer / Fiber Optic Technician (Rider-Based)