digital marketing specialist

technical consultant

ar specialist medical billing Jobs in Islamabad

ar specialist medical billing

building transportation system mechanical specialist Jobs in Islamabad

devops trainer

training specialist

ASK Development

Job Summary: We are looking for a dynamic and multitasking Trainer who can train new hires and manage on-floor collection teams while supporting HR (Recruitment &amp; Attendance) and Operational activities.Requirements:&middot; Minimum Bachelors in HR, Marketing or Business Administration.&middot; Excellent communication skills and professional appearance.&middot; At least 2 &ndash; 4 yr experience preferably in NBFC / Fintech industry.&middot; Hands-on experience in collection processes&middot; Knowledge of HR operations and people management&middot; Ability to multitask and handle pressure effectively.Key Responsibilities:&middot; Train new arrivals and on-work collection teams&middot; Conduct refresher and performance-improvement training sessions&middot; Manage attendance and support daily operational activities&middot; Coordinate with operations and team leads to ensure productivity&middot; Assist with basic HR tasks, documentation, and compliance&middot; Monitor team discipline, communication, and professional appearancePreferred Skills:&middot; Strong team management and coordination skills&middot; Target-driven and operations-focused mindset&middot; Good understanding of attendance and workforce managementLocation: Islamabad (Onsite, Full-Time) Experience: Minimum 2 - 4 years (NBFC/Fintech preferably)Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Lead Trainer & Operations Specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Awami Financial (Private) Limited

The Trainer is responsible for developing and delivering training programs to new and existing call center agents. The role ensures agents are well-equipped with communication skills, product knowledge, customer handling techniques, and system proficiency to meet performance standards and deliver quality service.Key Responsibilities<ul><li>Conduct onboarding training for new call center agents on company policies, processes, and systems.</li><li>Deliver job-specific training covering communication skills, customer service etiquette, call handling procedures, and script adherence.</li><li>Train agents on CRM systems, call center tools, and workflows.</li><li>Prepare and update training materials, presentations, manuals, assessments, and SOPs.</li><li>Evaluate trainees through quizzes, role plays, mock calls, and assessments to gauge readiness.</li><li>Work closely with Team Leads, QA, and Operations to ensure training content aligns with current needs and trends.</li><li>Maintain training attendance, performance records, and daily/weekly batch reports.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience as a Trainer or Senior Agent in a call center environment.</li><li>Strong communication, presentation, and facilitation skills.</li><li>Good understanding of call center operations, customer service techniques, and system workflows.</li><li>Ability to design engaging training material.</li><li>Strong analytical and reporting skills.</li><li>Excellent command of MS Office and training tools.</li><li>Ability to manage multiple batches and handle large groups confidently.</li></ul>Job Type: Full-timeWork Location: In person

Trainer- Call Centre

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthExperience:<ul><li>Sales training: 1 year (Preferred)</li></ul>Work Location: In person

Sales Trainer (BPO)

Theheadhunters360 SMC Private Limited

Key Responsibilities:Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.Develop and implement training materials, modules, and assessments to enhance performance.Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.Provide feedback, coaching, and support to ensure quality standards are maintained.Collaborate with team leaders and management to identify training needs and skill gaps.Maintain training records, progress reports, and ensure training completion within deadlines.Stay updated with company policies, procedures, and industry best practices.Requirements:Bachelor&rsquo;s degree.Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).Excellent communication and presentation skills.Strong interpersonal, coaching, and motivational abilities.Ability to manage multiple training sessions and adapt to a fast-paced environment.What We Offer:Competitive salary package based on experience and skills.Professional growth opportunities within a leading BPO organization.Supportive, dynamic, and learning-driven work culture.Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

BPO Trainer Required

Action Against Hunger

<div><div><div><div>Posted date</div> <div>29th April, 2026</div> <div>Last date to apply</div> <div>7th May, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Consultancy
</div></div> 
<div><div>Type</div> <div>Consultancy</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>Greetings from Action Against Hunger ACF,

Action Against Hunger ACF International is an international humanitarian organization committed to ending world hunger. Recognized as a leader in the fight against malnutrition, Action Against Hunger ACF International saves the lives of malnourished children while providing communities with access to safe water and sustainable solutions to hunger. With 30 years of expertise in emergency situations of conflict, natural disaster, and chronic food insecurity, ACF runs life-saving programs in over 40 countries benefiting seven million people each year.

We are reaching out to you regarding an opportunity for Training - Supervisory Skills: Leading Teams for Success

Submissions should be directed to the following address:

Address: ACF Islamabad Office: Plot 42, Commercial Avenue, Sector A Bahria Enclave Islamabad Pakistan or email: to: logoff@pk-actionagainsthunger.org: cc : hrmgr1@pk-actionagainsthunger.org hodlog@pk-actionagainsthunger.org

Subject of email: Training - Supervisory Skills: Leading Teams for Success
Deadline for submission: 7th May 2026.

It's important to note that this RFP does not constitute an obligation on the part of Action Against Hunger to award a contract. Additionally, it does not imply any commitment on our part to cover the expenses associated with the preparation and submission of proposals.

We kindly request that your quoted price include all applicable taxes as per government regulations.

We look forward to receiving your proposal within the specified timeframe. Please be aware that late submissions may not be considered.

-</div>

Request for Proposal for Training - Supervisory Skills: Leading Teams for Success

Jazz

<div>
 
 
 Grade: L1
 
 
 
 
 Location: Islamabad
 
 
 
 
 Last date to apply: 30 April 2026
 
 
 
 
 
 What is Specialist Cloud &amp; AI Security?
 
 
 
 
 Specialist Cloud &amp; AI Security
 
 is responsible to secure cloud environments and AI/ML systems against evolving cyber threats. This role focuses on protecting cloud infrastructure, applications, data pipelines, and AI models from misconfigurations, adversarial attacks, and data breaches while ensuring compliance and resilience.
 
 
 The role reports directly to the Manager Architecture &amp; Cloud Security with an extended team of 15 team members.
 
 
 
 
 What does Specialist Cloud &amp; AI Security do?
 
 
 
 1.&nbsp;&nbsp;&nbsp;&nbsp; Design and implement secure architectures across cloud platforms (AWS, Azure, GCP)
 
 
 2.&nbsp;&nbsp;&nbsp;&nbsp; Enforce security best practices:
 
 
 a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identity &amp; Access Management (IAM)
 
 
 b.&nbsp;&nbsp;&nbsp;&nbsp; Network segmentation (VPCs, private endpoints)
 
 
 c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Encryption (at rest, in transit, key management)
 
 
 3.&nbsp;&nbsp;&nbsp;&nbsp; Deploy and manage cloud security tools (CSPM, CWPP, CIEM)
 
 
 4.&nbsp;&nbsp;&nbsp;&nbsp; Conduct cloud security posture assessments and hardening
 
 
 5.&nbsp;&nbsp;&nbsp;&nbsp; Secure AI/ML pipelines (data ingestion &rarr; training &rarr; deployment &rarr; inference)
 
 
 6.&nbsp;&nbsp;&nbsp;&nbsp; Mitigate AI-specific threats:
 
 
 a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data poisoning
 
 
 b.&nbsp;&nbsp;&nbsp;&nbsp; Model inversion / extraction
 
 
 c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adversarial attacks
 
 
 7.&nbsp;&nbsp;&nbsp;&nbsp; Implement controls for:
 
 
 a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Model integrity and versioning
 
 
 b.&nbsp;&nbsp;&nbsp;&nbsp; Secure APIs for AI services
 
 
 c.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Protection of training datasets and sensitive data
 
 
 8.&nbsp;&nbsp;&nbsp;&nbsp; Develop detection rules for AI-specific abuse patterns
 
 
 9.&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with:
 
 
 a.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ISO 27001, NIST, CIS benchmarks
 
 
 b.&nbsp;&nbsp;&nbsp;&nbsp; Data privacy regulations (GDPR, local laws)
 
 
 10.&nbsp; Conduct risk assessments for cloud and AI deployments
 
 
 11.&nbsp; Define policies for responsible and secure AI usage
 
 
 
 
 JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Cloud &amp; AI Security Expert?
 
 
 <ul>
 <li>
 BS/MS in AI/CyberSeurity/Information Technology
 </li>
 <li>
 Practical experience of Cloud &amp; AI
 </li>
 </ul>
 <ul>
 <li>
 1+ Years of experience in Cloud Security. Exposure to AI/ML environments is highly desirable
 </li>
 </ul>
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Functional
 
 
 
 o&nbsp;&nbsp; Ability to organize, plan and document tasks;
 
 
 o&nbsp;&nbsp; Ability to manage internal &amp; external stakeholders;
 
 
 o&nbsp;&nbsp; Possess good logical and analytical skills to help in analysis of Cyber Security risks
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 Technical
 
 
 
 o&nbsp;&nbsp; Hands-on experience with AWS / Azure / GCP security controls
 
 
 o&nbsp;&nbsp; Strong understanding of:
 
 
 &sect;&nbsp; IAM, VPC, Security Groups, Load Balancers
 
 
 &sect;&nbsp; Cloud-native logging and monitoring
 
 
 o&nbsp;&nbsp; Strong knowledge of:
 
 
 &sect;&nbsp; Network security, encryption, secure protocols
 
 
 &sect;&nbsp; Vulnerability management and incident response
 
 
 &sect;&nbsp; Experience with SIEM tools (Splunk, Sentinel, LogRhythm, etc.)
 
 
 o&nbsp;&nbsp; Understanding of:
 
 
 &sect;&nbsp; ML lifecycle and model deployment
 
 
 &sect;&nbsp; AI-specific risks (adversarial ML, model theft)
 
 
 o&nbsp;&nbsp; Familiarity with AI frameworks (TensorFlow, PyTorch) is a plus
 
 
 
 
 Benefits
 
 
 
 
 
 Why join JazzWorld?
 
 
 
 As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.
 
 
 Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.
 
 
 As Pakistan's largest digital operator, JazzWorld serves over 100 million through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.
 
 
 At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a Better Life For All.
 
</div>

Specialist Cloud & AI Security

Explore 267+ Training specialist in Islamabad this May. Find roles across top companies and apply now to boost your career.