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HRPSP - Your Strategic HR Partner

We&rsquo;re Hiring &ndash; Trainer (BPO Industry)Location: IslamabadSalary: PKR 60,000 &ndash; 70,000We are seeking an experienced Trainer to design and deliver engaging learning programs that improve performance and service quality in a fast-paced customer operations environment.Key Responsibilities:<ul><li>Deliver impactful training programs to enhance service quality and performance</li><li>Conduct Training Needs Analysis (TNA) and implement targeted learning solutions</li><li>Coach and mentor teams to improve KPIs and customer experience</li><li>Monitor training effectiveness and recommend continuous improvements</li></ul>Skills &amp; Requirements:<ul><li>Excellent communication &amp; presentation skills</li><li>Strong coaching, mentoring &amp; stakeholder management abilities</li><li>Proven experience in TNA &amp; performance gap identification</li><li>Ability to design engaging training modules &amp; learning materials</li><li>Knowledge of adult learning principles &amp; instructional design</li><li>Data-driven approach to measure training effectiveness &amp; ROI</li><li>Ability to manage group dynamics and drive learner engagement</li><li>Proficiency in MS Office &amp; Learning Management Systems (LMS)</li><li>Strong organizational &amp; time management skills</li></ul>Preferred:<ul><li>BPO / Call Center industry experience</li><li>KPI-driven performance improvement exposure</li><li>Training / Facilitation Certification</li><li>Fast Food Industry experience (preferred)</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Trainer (BPO Industry)

Cloud Rexpo Pvt. Ltd.

Corporate TrainerWe are looking for a highly skilled Corporate Trainer who can deliver impactful and engaging training sessions for our teams including Virtual Assistants, Business Development Executives, Sales Agents, and Customer Support Representatives.The ideal candidate will be responsible for designing and delivering structured training programs focused on English communication, American accent training, sales techniques, and customer service excellence. The role also requires conducting team building activities and soft skills development programs to enhance collaboration, confidence, and overall workplace performance.Key Responsibilities<ul><li>Deliver professional team training sessions on English conversation, American accent, sales skills, and customer service</li><li>Conduct team building activities and soft skills training to improve communication, collaboration, and workplace culture</li><li>Train and coach sales agents, BDEs, VAs, and customer support teams</li><li>Design and develop training materials, modules, and evaluation methods</li><li>Conduct corporate training workshops for professional development</li><li>Evaluate trainee performance and provide coaching and feedback</li><li>Identify training needs and implement programs to improve team productivity and performance</li></ul>Training Content and Development <ul><li>Design and create effective and engaging training content, presentations, and learning materials</li><li>Conduct Training Need Analysis (TNA) to identify skill gaps and training requirements</li><li>Develop structured training programs, modules, and learning frameworks</li><li>Implement training evaluation methods to measure learning outcomes</li><li>Assess and measure training effectiveness and continuously improve training programs based on feedback and performance results</li></ul>Required Qualifications<ul><li>Master&rsquo;s degree in Linguistics or MBA in Marketing</li><li>Certified Trainer or relevant professional training certification preferred</li><li>Minimum 5 years of experience as a professional trainer</li><li>Strong expertise in American Accent Training and English Communication Coaching</li><li>Experience training large groups of sales agents and customer support representatives</li><li>Excellent presentation, facilitation, and interpersonal skills</li><li>Ability to create engaging training environments and motivate teamsIdeal Candidate</li></ul>An energetic and confident trainer with proven experience delivering team training programs as well as team building and soft skills development workshops in a corporate or sales driven environment.Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits.</li><li>Paid Time off</li><li>Professional Development</li><li>Career Advancement</li><li>Team Building Activities</li><li>Innovative Work Environment</li><li>Work-Life Balance</li><li>Company trips</li><li>Wellness Programs</li><li>Performance based promotion</li></ul>Office Hours: 08:00 PM to 05:00 AM (Monday to Friday)Office Location: Bahria Town Phase-7, Rawalpindi.Job Type: Full-timeApplication Question(s):<ul><li>Please list the major corporate training programs you have delivered?</li><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>corporate training: 5 years (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Corporate Trainer

Your Cloud Campus

Corporate TrainerWe are looking for a highly skilled Corporate Trainer who can deliver impactful and engaging training sessions for our teams including Virtual Assistants, Business Development Executives, Sales Agents, and Customer Support Representatives.The ideal candidate will be responsible for designing and delivering structured training programs focused on English communication, American accent training, sales techniques, and customer service excellence. The role also requires conducting team building activities and soft skills development programs to enhance collaboration, confidence, and overall workplace performance.Key Responsibilities<ul><li>Deliver professional team training sessions on English conversation, American accent, sales skills, and customer service</li><li>Conduct team building activities and soft skills training to improve communication, collaboration, and workplace culture</li><li>Train and coach sales agents, BDEs, VAs, and customer support teams</li><li>Design and develop training materials, modules, and evaluation methods</li><li>Conduct corporate training workshops for professional development</li><li>Evaluate trainee performance and provide coaching and feedback</li><li>Identify training needs and implement programs to improve team productivity and performance</li></ul>Training Content &amp; Development<ul><li>Design and create effective and engaging training content, presentations, and learning materials</li><li>Conduct Training Need Analysis (TNA) to identify skill gaps and training requirements</li><li>Develop structured training programs, modules, and learning frameworks</li><li>Implement training evaluation methods to measure learning outcomes</li><li>Assess and measure training effectiveness and continuously improve training programs based on feedback and performance results</li></ul>Required Qualifications<ul><li>Master&rsquo;s degree in Linguistics or MBA in Marketing</li><li>Certified Trainer or relevant professional training certification preferred</li></ul>&bull; Minimum 5 years of experience as a professional trainer<ul><li>Strong expertise in American Accent Training and English Communication Coaching</li><li>Experience training large groups of sales agents and customer support representatives</li><li>Excellent presentation, facilitation, and interpersonal skills</li><li>Ability to create engaging training environments and motivate teams</li></ul>Ideal CandidateAn energetic and confident trainer with proven experience delivering team training programs as well as team building and soft skills development workshops in a corporate or sales driven environment.Salary &amp; Benefits<ul><li>Competitive salary and fringe benefits.</li><li>Paid Time off</li><li>Professional Development</li><li>Career Advancement</li><li>Team Building Activities</li><li>Innovative Work Environment</li><li>Work-Life Balance</li><li>Company trips</li><li>Wellness Programs</li><li>Performance based promotion</li></ul>Office Hours: 08:00 PM to 05:00 AM (Monday to Friday)Office Location: Bahria Town Phase-7, Rawalpindi.Job Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current/last drawn salary?</li><li>What is your expected salary?</li><li>Please specify your notice period in days (If any)?</li><li>Please list the major corporate training programs you have delivered?</li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>corporate training: 5 years (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Corporate Trianeer

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a CSP Trainer in the Pakistan Sales Enablement team, you will be at the forefront of driving digital transformation by equipping Sales Leaders with the skills, tools, and insights needed to effectively lead their Account Executives (AEs) toward CSP (Cloud Solution Provider) success. You&rsquo;ll own the development and execution of comprehensive training plans aligned with organizational goals and CSP-related WIGs (Wildly Important Goals). This role is instrumental in accelerating CSP ramp-up, enhancing performance, and ensuring sales leaders are empowered to coach their teams to CSP excellence.
 
 
 
 What You&rsquo;ll Do As The CSP Trainer
 
 
 
 Employees employed in the role of New Hire Sales Trainer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Design &amp; Deliver CSP Enablement: Deliver engaging, high-impact enablement sessions for Sales Leadership focused on CSP fundamentals, transitions (legacy to NCE), positioning, and closing strategies.
 </li>
 <li>
 Customize Training for Learning Needs: Tailor training content for both new and tenured AEs to address different stages of the CSP lifecycle&mdash;from client need identification to final conversion and renewal strategies.
 </li>
 <li>
 Measure &amp; Optimize Training Impact: Use performance metrics, reporting dashboards, and pipeline progress to inspect results, identify learning gaps, and take immediate action for improvement.
 </li>
 <li>
 Evangelize Successes: Promote top performance and best practices through recognition, competitions, and success stories to foster a culture of learning and excellence.
 </li>
 <li>
 Collaborate for Strategic Alignment: Partner with Sales Leadership to ensure training initiatives are aligned with sales objectives and messaging remains consistent across teams.
 
 
 </li>
 </ul>
 
 What Will You Bring To The Team
 
 
 
 <ul>
 <li>
 Bachelors /master&rsquo;s in computer science, Data Science, Sales and Marketing, Information Technology or Business Administration and Education or Training and Development (if combined with relevant sales/tech experience)
 </li>
 <li>
 Proven experience in delivering effective sales enablement and product training, especially in a B2B technology or cloud-focused environment.
 </li>
 <li>
 Understanding of Microsoft CSP models including Legacy, NCE, and transitioning approaches.
 </li>
 <li>
 Strong analytical mindset to evaluate pipeline performance and training outcomes.
 </li>
 <li>
 Ability to create engaging content and deliver it across multiple learning formats (virtual workshops, 1:1 session, team enablement).
 </li>
 <li>
 Excellent stakeholder management and communication skills to engage sales leaders at multiple levels.
 </li>
 <li>
 A proactive, ownership-driven attitude with the ability to work independently and as part of a fast-paced team.
 </li>
 <li>
 Experience with learning measurement tools and CRM reporting (e.g., Salesforce) preferred.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 6:00 A.M (Pk time)
</div>

New Hire CSP Trainer

Allied Bank Limited

<div>
 
 
 Eligibility Criteria:
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field, or equivalent professional qualification from a reputed institution.
 
 
 
 
 
 
 Required Skill Set:
 
 
 <ul>
 <li>
 Strong presentation, facilitation, and coaching skills, with the ability to engage and motivate trainees.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and experience with call Center solutions and learning management systems (LMS).
 </li>
 <li>
 Fluency in both English and Urdu, with strong verbal and written communication skills.
 </li>
 <li>
 Analytical skills to assess training needs and outcomes.
 </li>
 <li>
 Familiarity with the banking industry, banking products, and customer service requirements.
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Design, develop, and implement comprehensive training programs for new hires and existing call Center agents.
 </li>
 <li>
 Develop training modules covering product knowledge, customer service skills, compliance requirements, and technical and soft skills.
 </li>
 <li>
 Continuously review and update training materials to reflect product updates, policy changes, and industry trends.
 </li>
 <li>
 Ensure that new hires are well-trained in core call Center processes, policies, and technology prior to their full integration into the team, through assessments and evaluations.
 </li>
 <li>
 Implement ongoing training refresher programs for existing agents, focusing on new and existing products and processes.
 </li>
 <li>
 Work closely with the Quality Assurance team to address performance gaps and improve agent efficiency.
 </li>
 <li>
 Collaborate with Contact Center Operations to ensure training programs align with organizational goals, customer expectations, and quality standards.
 </li>
 <li>
 Analyze data from call evaluations and performance reports to identify recurring issues and develop targeted training solutions.
 </li>
 <li>
 Assess training impact on agent performance and overall call Center metrics.
 </li>
 <li>
 Provide regular reports to the Manager, Phone Banking and senior management, detailing training effectiveness, agent progress, and opportunities for improvement.
 </li>
 <li>
 Provide one-on-one coaching sessions to agents needing additional support to meet performance standards.
 </li>
 <li>
 Promote adherence to internal policies and industry standards during training, ensuring a compliance-focused culture.
 </li>
 <li>
 Organize team-building activities.
 </li>
 </ul>
 
 
 
 
 
 Location:
 
 Islamabad, Karachi
 
 
 
 
 
 
 Experience:
 
 
 
 At least 2 years of experience, including 1 year in a training role.
 
</div>

Associate Manager Training (Allied Contact Center) - Digital Banking Group

AlHuda Community School

Location:H-11 Campus, IslamabadQualification:Bachelor&rsquo;s degree or higherExperience:2&ndash;3 years of relevant teaching experienceOther Requirements:<ul><li>Relevant diploma or training/certification from recognized institutes (preferred)</li><li>Excellent interpersonal and communication skills</li><li>Willingness to learn and grow in an Islamic environment</li><li>Strong spoken English skills, specifically for Reading Specialist</li></ul>Job Type: Full-timeWork Location: In person

Female Reading Specialist ( Montessori )

Eposmatic (Pvt) Ltd

Job description:Job Title: Support &amp; Data Entry SpecialistLocation: IslamabadJob Type: Full-TimeDepartment: Customer SupportAbout Us:EPOSMATIC is a rapidly growing restaurant management software company serving hundreds of restaurants across Pakistan &amp; UAE. We are looking for a Support &amp; Data Entry Specialist to join our Islamabad team and play a vital role in ensuring smooth client operations and backend support.Key Responsibilities:<ul><li>Provide first-level support to customers via call and WhatsApp.</li><li>Handle software-related queries and guide customers through issue resolution.</li><li>Ensure data integrity and timely updates for restaurant menus, pricing, staff, etc.</li><li>Follow up with clients post-resolution to ensure satisfaction and issue closure.</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>Proven experience in customer support or data entry roles preferred.</li><li>Strong computer skills (MS Excel, Google Sheets, data entry platforms).</li><li>Good communication skills in English and Urdu (spoken &amp; written).</li><li>Ability to handle multiple tasks and work in a fast-paced environment.</li><li>Detail-oriented with excellent organizational skills.</li><li>Team player with a proactive and positive attitude.</li></ul>Working Days: Monday to SaturdayTimings: 8:30 AM &ndash; 5:30 PM (Morning Shift) Timings: 5:30 PM &ndash; 2:30 AM (Evening Shift)Location: IslamabadHow to Apply:Interested candidates can send their CVs to &quot;hr@eposmatic.com&quot;with the subject line &ldquo;Support &amp; Data Entry Specialist - Islamabad&rdquo;.Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Support & Data Entry Specialist

Explore 243+ Training specialist in Islamabad this March. Find roles across top companies and apply now to boost your career.