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training specialist

HRPSP - Your Strategic HR Partner

We Are Hiring &ndash; Training Specialist (Entry Level)Locations: Islamabad / RawalpindiAre you passionate about learning, training, and people development? Join our dynamic team and start your career in the training and development field within a professional call center environment.Position: Training Specialist &ndash; Entry LevelEmployment Type: Full-TimeKey Responsibilities<ul><li>Deliver engaging training sessions on soft skills, customer service, and process knowledge</li><li>Support Training Needs Analysis (TNA) and identify skill gaps</li><li>Assist in developing training content, presentations, and learning materials</li><li>Monitor trainee progress and maintain training performance reports</li><li>Ensure effective learning through structured delivery and engagement techniques</li><li>Coordinate with Operations and Quality teams to align training programs</li></ul>Minimum Qualification<ul><li>Bachelor&rsquo;s Degree (Master&rsquo;s Degree will be preferred)</li></ul>Required Skills<ul><li>Excellent communication skills in English &amp; Urdu with clear pronunciation</li><li>Hands-on experience in Call Center Operations</li><li>Basic knowledge of Adult Learning Principles</li><li>Strong presentation and facilitation skills</li><li>Proficiency in MS Excel &amp; PowerPoint</li><li>Good interpersonal and coordination skills</li><li>Passion to learn, grow, and develop in the training field</li><li>Prior experience in training, facilitation, or coaching will be an advantage</li></ul>What We Offer✔ Salary Up to PKR 62,000 (including performance-based incentives) ✔ Professional learning and development environment ✔ Opportunity to grow into advanced training and leadership rolesJob Type: Full-timePay: Rs62,000.00 per monthWork Location: In person

Training Specialist (Entry Level)

AMT Electric Private Limited

Trainee Product Specialist (MTO)Company: AMT Electric Private Limited Location: Islamabad Job Type: Full-timeAbout UsAt AMT Electric Private Limited, we are committed to innovation, excellence, and delivering high-quality electrical solutions. We believe in nurturing talent and providing a platform where individuals can grow, learn, and build a successful career.Role OverviewWe are looking for a passionate and driven Trainee Product Specialist (MTO) who is eager to learn and grow in a fast-paced environment. This role offers hands-on exposure to product management, technical operations, and market analysis&mdash;making it an excellent opportunity for fresh engineering graduates.What You&rsquo;ll Do<ul><li>Support the complete product lifecycle, from sourcing to market execution</li><li>Coordinate with vendors, suppliers, and internal teams</li><li>Assist in delivering technical presentations and product demonstrations</li><li>Conduct market research and competitor analysis</li><li>Maintain product documentation, datasheets, and reports</li><li>Update ERP/CRM systems with product and pricing data</li><li>Ensure effective communication and coordination across departments</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Engineering (Electrical / Electronics / Telecom / Mechanical / Mechatronics)</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of MS Office</li><li>Familiarity with ERP/CRM systems is an advantage</li><li>Self-motivated, detail-oriented, and eager to learn</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 40,000 &ndash; 45,000</li><li>EOBI &amp; Gratuity as per company policy</li><li>Performance-based incentives</li><li>Mobile allowance</li><li>Fuel allowance</li><li>Training &amp; development programs to accelerate your career growth</li><li>Exposure to real-world product management and technical projects</li></ul>Why Join AMT Electric?<ul><li>A collaborative and growth-driven work environment</li><li>Strong focus on employee development and career progression</li><li>Opportunity to work with industry professionals and cutting-edge products</li><li>A culture that values innovation, ownership, and continuous learning</li></ul>Kickstart your career with AMT Electric and grow with us!Pay: Rs30,000.00 - Rs40,000.00 per monthApplication Question(s):<ul><li>Are you a fresh graduate?</li><li>Do you have relevant Bachelors Degree?</li></ul>Work Location: In person

Trainee Product Specialist

ASK Development

Job Summary: We are looking for a dynamic and multitasking Trainer who can train new hires and manage on-floor collection teams while supporting HR (Recruitment &amp; Attendance) and Operational activities.Requirements:&middot; Minimum Bachelors in HR, Marketing or Business Administration.&middot; Excellent communication skills and professional appearance.&middot; At least 2 &ndash; 4 yr experience preferably in NBFC / Fintech industry.&middot; Hands-on experience in collection processes&middot; Knowledge of HR operations and people management&middot; Ability to multitask and handle pressure effectively.Key Responsibilities:&middot; Train new arrivals and on-work collection teams&middot; Conduct refresher and performance-improvement training sessions&middot; Manage attendance and support daily operational activities&middot; Coordinate with operations and team leads to ensure productivity&middot; Assist with basic HR tasks, documentation, and compliance&middot; Monitor team discipline, communication, and professional appearancePreferred Skills:&middot; Strong team management and coordination skills&middot; Target-driven and operations-focused mindset&middot; Good understanding of attendance and workforce managementLocation: Islamabad (Onsite, Full-Time) Experience: Minimum 2 - 4 years (NBFC/Fintech preferably)Pay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Lead Trainer & Operations Specialist

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 The role is a full-time, on-site job in ibex. office in Islamabad
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 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
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 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
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 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
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 Excellent written and verbal communication skills in English is also a must
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
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 Experience using CRM systems is a bonus
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 </ul>
</div>

Client Support Specialist

Canvas Digitals

Sybrid is seeking an experienced and dynamic BPO Trainer to join our team in Islamabad. The ideal candidate will be responsible for training and developing call center agents to ensure they meet performance standards and deliver exceptional customer service. This role requires strong communication skills, hands-on experience in the call center industry, and a passion for coaching and people development.Key Responsibilities:<ul><li>Conduct training sessions for new hires and existing call center agents on communication, product knowledge, and customer handling.</li><li>Develop and implement training materials, modules, and assessments to enhance performance.</li><li>Monitor and evaluate trainees&rsquo; performance to identify areas for improvement.</li><li>Provide feedback, coaching, and support to ensure quality standards are maintained.</li><li>Collaborate with team leaders and management to identify training needs and skill gaps.</li><li>Maintain training records, progress reports, and ensure training completion within deadlines.</li><li>Stay updated with company policies, procedures, and industry best practices.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree.</li><li>Minimum 1 year of experience working in a call center or BPO environment (training experience preferred).</li><li>Excellent communication and presentation skills.</li><li>Strong interpersonal, coaching, and motivational abilities.</li><li>Ability to manage multiple training sessions and adapt to a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary package based on experience and skills.</li><li>Professional growth opportunities within a leading BPO organization.</li><li>Supportive, dynamic, and learning-driven work culture.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthExperience:<ul><li>BPO trainer : 1 year (Required)</li></ul>Work Location: In person

Trainer (BPO)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As a CSP Trainer in the Pakistan Sales Enablement team, you will be at the forefront of driving digital transformation by equipping Sales Leaders with the skills, tools, and insights needed to effectively lead their Account Executives (AEs) toward CSP (Cloud Solution Provider) success. You&rsquo;ll own the development and execution of comprehensive training plans aligned with organizational goals and CSP-related WIGs (Wildly Important Goals). This role is instrumental in accelerating CSP ramp-up, enhancing performance, and ensuring sales leaders are empowered to coach their teams to CSP excellence.
 
 
 
 What You&rsquo;ll Do As The CSP Trainer
 
 
 
 Employees employed in the role of New Hire Sales Trainer shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
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 Design &amp; Deliver CSP Enablement: Deliver engaging, high-impact enablement sessions for Sales Leadership focused on CSP fundamentals, transitions (legacy to NCE), positioning, and closing strategies.
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 Customize Training for Learning Needs: Tailor training content for both new and tenured AEs to address different stages of the CSP lifecycle&mdash;from client need identification to final conversion and renewal strategies.
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 Measure &amp; Optimize Training Impact: Use performance metrics, reporting dashboards, and pipeline progress to inspect results, identify learning gaps, and take immediate action for improvement.
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 Evangelize Successes: Promote top performance and best practices through recognition, competitions, and success stories to foster a culture of learning and excellence.
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 Collaborate for Strategic Alignment: Partner with Sales Leadership to ensure training initiatives are aligned with sales objectives and messaging remains consistent across teams.
 
 
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 </ul>
 
 What Will You Bring To The Team
 
 
 
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 Bachelors /master&rsquo;s in computer science, Data Science, Sales and Marketing, Information Technology or Business Administration and Education or Training and Development (if combined with relevant sales/tech experience)
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 Proven experience in delivering effective sales enablement and product training, especially in a B2B technology or cloud-focused environment.
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 Understanding of Microsoft CSP models including Legacy, NCE, and transitioning approaches.
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 Strong analytical mindset to evaluate pipeline performance and training outcomes.
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 Ability to create engaging content and deliver it across multiple learning formats (virtual workshops, 1:1 session, team enablement).
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 Excellent stakeholder management and communication skills to engage sales leaders at multiple levels.
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 A proactive, ownership-driven attitude with the ability to work independently and as part of a fast-paced team.
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 Experience with learning measurement tools and CRM reporting (e.g., Salesforce) preferred.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Shift Timings: 9:00 P.M to 6:00 A.M (Pk time)
</div>

New Hire CSP Trainer

<div>
 The WEC Specialist - M&amp;D is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WEC Specialist - M&amp;D identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.
 
 
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 Ensure job deliverables are accurate and delivered on time.
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 Responsible for service delivery execution.
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 Participate in job risk analysis and continual improvement programs.
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 Develop customer contacts to promote company products and services.
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 Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.
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 Participate in Service Quality Meetings with customers and improve performance using action plans.
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 Participate in HSE and Quality initiatives.
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 Wear PPE and observe HSE policies.
 </li>
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 Maintain the required safety training.
 
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 </ul>
</div>

WEC Specialist - M&D

Explore 131+ Training specialist in Islamabad this April. Find roles across top companies and apply now to boost your career.