patient care technician

patient care technician (pct) Jobs in Indianapolis

patient care technician (pct)

transportation coordinator Jobs in Indianapolis

transportation coordinator

lifeline communication specialist transport i Jobs in Indianapolis

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transportation patient engagement specialist

Jasper Grove Recovery

<div>Transport Patient Engagement Specialist 
Schedules:
<ul><li>11A-7P</li>
</ul>
Compensation:
<ul><li>$16-$18</li>
</ul>
We&rsquo;re looking for people who are excited to join our passionate, authentic and courageous team. We&rsquo;re uncompromising in the pursuit of excellence: our core values are more than just words on a page - we live and breathe them. To work at our company is to make a promise to help our patients achieve their wildest dreams.
Summary 
Our most successful candidates will be energetic, engaging and deeply compassionate. They will be organized, practical, proactive and responsive. They&rsquo;ll be authentic and passionate, able to meet patients where they are, hearing them, and responding with grace and directness. They will be able to say what&rsquo;s so while conveying compassion and concern, putting emphasis on the patient, letting them know that &ldquo;we care about YOU.&rdquo; They will have a high EQ, be both people and process savvy and be discerning while not judgmental. They&rsquo;ll be people who flow easily with what others call stress while being on call at a moment&rsquo;s notice to meet people during an important time in their lives.
The most successful candidates will be optimistic and realistic, direct and spacious. They&rsquo;ll know how to hold the aim of progress not perfection and ideally will be able to provide a stabilizing calm or offer a robustly playful presence. The most successful candidates will have some capacity with being entrepreneurial, nimble and adaptable, regularly &ldquo;thinking on their feet.&rdquo; They&rsquo;ll enjoy working independently and collaboratively, as part of a larger care team. They will be comfortable with addressing differences and conflict while simultaneously also humble and eager to receive and integrate feedback. They&rsquo;ll bring great care, integrity, and customer service to all they do. They&rsquo;ll be able to maintain calmness and composure during high stress situations. They&rsquo;ll be passionate about the impact their work makes, eager to perform at their best capacity.
Responsibilities
<ul><li>Maintain demonstration of values and mission statement
</li><li>Establish communication with patients and coworkers to improve quality of service and patient satisfaction
</li><li>Transport patients to the facility to designated areas in an efficient and timely manner
</li><li>Follow routing and scheduling instructions given by the Dispatch Manager
</li><li>Accompany patients inside the facility upon arrival and deliver communication to the Receptionist and Dispatch Manager regarding the drop off
</li><li>Offer comfort and support to patients and their families
</li><li>Respect and protect patient confidence and confidentiality by keeping all sensitive and patient information private
</li><li>Follow all protocols and procedures to ensure safe delivery of patients and their possessions
</li><li>Possess excellent driving capabilities
</li><li>Possess the ability to de-escalate situations
</li><li>Maintain a secure, clean, and healthy work environment
</li><li>Routinely comply with the standards set forth by HIPAA
</li><li>Work as a highly dependable, independent member of the treatment team
</li><li>Ability to maintain flexibility in work schedule
</li><li>Must be a committed team player willing to learn new skill sets
</li></ul>Qualifications
<ul><li>High School Diploma or equivalent; or equivalent experience
</li><li>1-year prior experience working with Substance Abuse populations strongly preferred
</li><li>Crisis Intervention Training strongly preferred
</li><li>Valid, unrestricted driver&rsquo;s license
</li><li>Clean driving record for at least 3 years
</li><li>Must be committed to a drug-free lifestyle and responsible alcohol use
</li><li>Personal passion or interest in substance abuse issues strongly preferred
</li></ul>We respect the time and energy it takes to apply for the next step on your career path, so we will make every effort to contact you quickly after receiving your application. Thank you for your consideration and interest in working with us.</div>

Transportation Patient Engagement Specialist

Upperline Health

<div>ABOUT US

A Specialty Path to Good Health

Upperline Health is the nation&rsquo;s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses. 

Triage is temporary. 
Treatment is transformative. 
Upperline Health providers coordinate patients&rsquo; care among a team of physician specialists, nurse practitioners, care navigators, nutritionists, social workers and pharmacists for integrated treatment that addresses patients&rsquo; immediate and long-term health needs. We put patients at the center of value-based care. 

WHY JOIN OUR TEAM?
<ul>
<li>Competitive compensation</li>
<li>Generous comprehensive benefit options including medical, dental, vision, 401K and PTO</li>
<li>Work life balance &ndash; regular weekday clinic hours</li>
<li>Supportive interdisciplinary team</li>
</ul>
About the Medical Assistant role
 
Upperline Health is seeking an energetic, compassionate and driven Medical Assistant to assist our physicians in delivering complex health services within the clinic setting. This person primarily will work in our Greenwood, IN clinic Greenwood, IN clinic (Floating between Greenwood, Colombus, Seymour) and will be responsible for supporting the physician with a range of clinical and administrative tasks. Responsibilities will vary, and candidates must be flexible problem solvers and collaborative team players who are eager to learn and tackle problems. Ideal candidates will have podiatry or orthopedic experience and x-ray experience. 

Medical Assistant Responsibilities:
<ul>
<li>Place patients in exam rooms; ensuring that they are ready and comfortable for their appointment with the physician</li>
<li>Complete exam intake, including but not limited to; reviewing medical history, social history, surgical history, and the history of present illness</li>
<li>Complete vitals and required documentation in clinic EMR (athenahealth)</li>
<li>Provide patient care under the direction of a podiatric physician including taking x-rays and assisting in the exam room as required</li>
<li>Perform daily administrative tasks such as re-stocking exam rooms and disposing of exam room trash</li>
<li>Responsible for cleaning and sterilizing exam and x-ray rooms both after each patient visit and at the end of each day</li>
<li>Equipment sterilization</li>
<li>Conduct health assessments and complete visits with Upperline Plus patients</li>
<li>Telephonic outreach and engagement with Upperline Plus patients to coordinate ongoing preventative care</li>
<li>Care coordination activities including, but not limited to; medical records requests, order management, appointment scheduling, managing patient care referrals, etc</li>
<li>Travel to surrounding area clinics to provide support if needed</li>
<li>Other related duties as deemed necessary by Upperline Health</li></ul> 
 
Medical Assistant Qualifications:
<ul>
<li>Previous experience as a Medical Assistant preferred</li>
<li>Podiatry or Orthopedic clinic experience preferred</li>
<li>X-ray experience is a plus</li>
<li>Clinical care coordination or care management experience is ideal</li>
<li>Previous experience assisting or providing care to the geriatric patient population is preferred</li>
<li>Excellent computer skills and strong knowledge of medical terminology</li>
<li>Previous experience working in an EMR; preferably athenahealth</li>
<li>Must be an effective communicator with excellent grammar and interpersonal skills</li>
<li>Exceptional customer service highly preferred</li>
<li>Reliable transportation is required</li>
<li>Excellent oral and written communication skills</li>
</ul>
Physical Demands and Working Conditions:
<ul>
<li>Day-to-day work includes desk computer work and direct patient interaction, facility staff and physicians</li>
<li>Position may have extended periods of standing and to lift more than 5 lbs</li>
<li>The work environment is characteristic of a health care facility with air temperature control and moderate noise level</li>
</ul>
Compensation: 
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Medical Assistant

LifeStance Health

<div>At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It&rsquo;s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values<ul><li>
Belonging: We cultivate a space where everyone can show up as their authentic self.</li><li>
Empathy: We seek out diverse perspectives and listen to learn without judgment.</li><li>
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.</li><li>
One Team: We realize our full potential when we work together towards our shared purpose.</li></ul>
Benefits 
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&amp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation: Starting at $21.00/hourly, plus quarterly bonus/incentive potential
Location: 8470 Allison Pointe Blvd Suite 130 Indianapolis, IN 46250
Duties/Responsibilities:
Operational Excellence:<ul><li>
Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.</li><li>
Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.</li><li>
General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians.
</li><li>Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.</li></ul>
Patient Support:<ul><li>
Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.</li><li>
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.</li><li>
Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.</li><li>
Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.</li><li>
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.</li></ul><ul><li>
Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.</li><li>
Collect all in-person and telehealth co-payments and account balances at the time of service.</li><li>
Complete insurance eligibility verification and reach out to patients to resolve any issues.</li></ul>
Clinician Support:<ul><li>
Provide general clinician support &ndash; assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.</li><li>
Coordinate with clinicians pertaining to any additional patient questions.</li><li>
Support clinician schedules by auditing for appointment accuracy.</li><li>
Maintain a pleasant, secure, and motivational working environment in the Practice.</li></ul>
Required Skills/Abilities:<ul><li>
Ability to multitask and prioritize duties to support delivery of high-quality patient experience.</li><li>
Ability to work independently and as a team member.</li><li>
Strong communication skills, both written and verbal.</li><li>
Proficient in using Computer Software Applications (Microsoft Office &amp; EMRs)</li><li>
Comfortable handling sensitive and confidential Information (HIPAA)</li></ul>
Education and Experience:<ul><li>
High School or equivalent required, associates/bachelor&rsquo;s degree, preferred.</li><li>
1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.</li></ul>
Physical Requirements:<ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li></ul>
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant&rsquo;s sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.</div>

Medical Office Receptionist

Organon Pharmaceuticals

<div>The Position<h2 class="jobSectionHeader">
IDEAL CANDIDATE WILL BE LOCATED IN: Carmel, Indiana, Noblesville, Indiana or South Bend Indiana.</h2>
The Women&rsquo;s Health Clinical Account Specialist (WHCAS) supports customers by providing clinical information on our Company's products, as well as education, and supporting clinical training programs. They do this to support customer needs, to help the provider or system meet the goals of their patients. The Clinical Account Specialist is a key member of our customer-facing team and is responsible for partnering with customers to address identified needs, educating stakeholders, and driving results that are consistent with the Company's mission and goals.
The Women&rsquo;s Health Clinical Account Specialist is the primary point of contact for a variety of customers within their assigned geography. These customers may include Health Care Providers such as Physicians across multiple specialties, Nurse Practitioners, Physician Assistants, Midwives, Nurses and Pharmacist in addition to quality Directors, Service Line Leaders, Family Planning Counselors, Office and Pharmacy Managers and other Support Staff. Within their geography, there are a diverse set of health care locations that they will call upon in to execute their role including: Clinics, Health Departments, Integrated Delivery Networks, Hospitals and Residency programs, Federally Qualified Health Centers, Universities, Independent Physician Associations, Management Service Organizations, Planned Parenthood and Family Planning Clinics, Military Treatment Facilities, and Indian Health Services.
The Women&rsquo;s Health Clinical Account Specialist is a key member of the local Customer Team that works collaboratively with other Company field-based employees such as Women&rsquo;s Health Account Executives, Payer Account Executives, National Account Executives, Government Affairs Executives, as well as other members of the extended team.
The selected candidate must reside within the designated territory to effectively support business needs. Travel requirements will vary based on the candidate's location within the territory. This position reports directly to the Regional Manager.
Responsibilities<ul><li>
Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling and professional society recommendations.</li><li>
Serving as a product expert and conveying technical and clinical information in an accurate and clear manner to encourage proper product utilization while meeting the needs of customers.</li><li>
Understanding of the local managed care and reimbursement environment relevant to various customer segments and communicating proficiently regarding such matters.</li><li>
Building and maintaining strong customer partnerships.</li><li>
Providing our Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.</li><li>
Effectively managing complex account interdependencies to develop both short and long-term account plans in collaboration with the extended account team.</li><li>
Conducting routine product in-services with accounts to ensure proper education and utilization of product in accordance with labeling.</li><li>
Regularly monitoring and assessing business performance against objectives, including competitive activity and identification of market trends using company-provided tools.</li><li>
Developing and executing a territory and account level business plan in accordance with Company policies, standards, and ethics.</li><li>
Conducting routine account business reviews with key customers to support the needs of customers.</li><li>
Maintaining ongoing product and ecosystem knowledge and certification on the Company portfolio for which they are responsible.</li><li>
Completing administrative requirements on time and accurately.</li><li>
Embracing Organon&rsquo;s culture: Be real, We all belong, Bring your fire, Own it, Rise together and Keep moving.</li><li>
Within select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients&rsquo; needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer and organizational needs.</li><li>
Understanding and appropriate support of complex procurement environment that includes multiple channels: Buy and Bill, Assignment of Benefits (AOB) and 340B. Knowledge of Managed Care, State Medicaid, Managed Medicaid, Kaiser, Management Service Organizations, Group Purchasing Organizations, Independent Physician Associations, and procurement pathway in Public Segments. Also requires awareness of complexities of the Affordable Care Act (ACA), Family Planning waivers and grants, Federal and National policies, as well as religious exemptions.</li><li>
For select customer accounts, coordinate with our Company&rsquo;s extended customer team to outline customer strategy for interactions/relationships aimed at improved customer and patient support.</li></ul>
Required Education, Experience &amp; Skills<ul><li>
BA/BS degree with at least two years of sales experience OR 6+ years of the following equivalent experience.</li><li>
Equivalent experience can be: professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience. Demonstrated excellence in current or previous professional roles.</li><li>
Excellent interpersonal and communication skills.</li><li>
Ability to analyze metrics to assess progress against objectives.</li><li>
Ability to work both independently and within a team environment.</li><li>
Flexibility, willingness, and desire to work in a dynamic, fast-paced environment.</li><li>
Strong organizational and time management skills.</li><li>
Valid driver's license.</li><li>
Willing and able to travel, as needed (varying % depending on territory).</li><li>
Willingness to complete credentialing requirements to ensure in-person access with accounts.</li></ul>
Preferred Education, Experience and Skills<ul><li>
Previous sales, account management, consultative, or customer service experience.</li><li>
Buy and Bill Experience.</li><li>
Experience in women&rsquo;s health industry.</li></ul>
Who We Are:
Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women&rsquo;s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.
US and PR Residents Only
For more information about personal rights under Equal Employment Opportunity, visit:
EEOC Poster
EEOC GINA Supplement
OFCCP EEO Supplement
OFCCP Pay Transparency Rule
Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.
Search Firm Representatives Please Read Carefully 
Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.
Annualized Salary Range (US)
$85,000.00 - $144,100.00
Please Note: Pay Ranges are Specific to local market and therefore vary from country to country
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.
75%
Flexible Work Arrangements:
Flex Time, Remote Work
Shift:
Valid Driving License:
Yes
Hazardous Material(s):
Number of Openings:
1 
Requisition ID:R541527</div>

Women's Health Clinical Account Specialist - Indianapolis North

zTrip

<div><h2 class="jobSectionHeader">Transportation Coordinator</h2>
<h3 class="jobSectionHeader">Coordinate Service. Support Drivers. Keep the City Moving.</h3>
<h2 class="jobSectionHeader">Join the Team at zTrip</h2>

zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-oriented Transportation Coordinator to join our operations team. In this key role, you'll help manage daily transportation activities, communicate with drivers, and ensure passengers receive safe, efficient, and dependable service.

If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the transportation industry.
<h2 class="jobSectionHeader">
What We Offer as a Transportation Coordinator:</h2>
<ul><li>Competitive pay</li>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>Paid Time Off (PTO) and Holiday Pay</li>
<li>401(k) with Company Match</li>
<li>Career advancement opportunities</li>
<li>Stable, year-round employment</li>
<li>Supportive and team-oriented work environment</li>
</ul>
Schedule:Monday-Friday, 8:00 AM-5:00 PM
<h2 class="jobSectionHeader">
What You'll Do as a Transportation Coordinator:</h2>
<h3 class="jobSectionHeader">Transportation &amp; Fleet Coordination</h3>
<ul><li>Assign and coordinate passenger trips to drivers to ensure efficient service delivery</li>
<li>Monitor daily transportation activity and make real-time adjustments as needed</li>
<li>Communicate trip assignments, schedule updates, and operational information to drivers</li>
<li>Help maintain on-time pickups and drop-offs while meeting company service standards</li>
<li>Respond promptly to service changes, driver requests, and customer needs</li>
<li>Support efficient fleet utilization and operational performance</li>
</ul><h3 class="jobSectionHeader">Driver &amp; Customer Support</h3>
<ul><li>Serve as a central communication point between drivers, passengers, and management</li>
<li>Provide drivers with trip details, route support, and operational assistance</li>
<li>Handle customer inquiries professionally and efficiently</li>
<li>Assist in resolving service concerns and transportation-related issues</li>
<li>Deliver exceptional customer service through clear communication and timely follow-up</li>
</ul><h3 class="jobSectionHeader">Administrative &amp; Operational Support</h3>
<ul><li>Maintain accurate transportation records, trip details, and operational documentation</li>
<li>Monitor service performance and daily activity reports</li>
<li>Assist with reporting, data entry, and operational tracking</li>
<li>Work closely with management and team members to support daily operational goals</li>
<li>Identify opportunities to improve service efficiency and customer satisfaction</li>
</ul><h2 class="jobSectionHeader">Qualifications of a Transportation Coordinator:</h2>
<ul><li>High School Diploma or GED required</li>
<li>Previous experience in transportation, dispatching, scheduling, logistics, customer service, call center operations, or a related field preferred</li>
<li>Strong communication and interpersonal skills</li>
<li>Excellent organizational and multitasking abilities</li>
<li>Ability to stay calm and effective in a fast-paced environment</li>
<li>Strong problem-solving skills and attention to detail</li>
<li>Proficiency with Microsoft Office, including Outlook, Word, and Excel</li>
<li>Experience with transportation management systems, routing software, or fleet operations is a plus</li>
</ul><h2 class="jobSectionHeader">Why Join zTrip?</h2>
<ul><li>Join one of North America's largest transportation networks</li>
<li>Play a critical role in supporting drivers and serving passengers</li>
<li>Work in a dynamic environment where every day is different</li>
<li>Be part of a company committed to customer satisfaction and operational excellence</li>
<li>Enjoy long-term career stability and professional growth opportunities</li>
<li>Make a direct impact on the quality and reliability of transportation services in your community</li>
</ul><h2 class="jobSectionHeader">Apply Today</h2>

If you're ready to use your coordination, communication, and customer service skills to help keep transportation running smoothly, apply today to join zTrip as a Transportation Coordinator. Help support our drivers, serve our passengers, and contribute to the success of our daily operations.</div>

Transportation Coordinator

Ryder System

<div>Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Summary
Lead Solutions Design Engineers are responsible to support the growth of our Supply Chain Solutions &amp; Dedicated Transportation Solution offerings by developing, designing and winning new business through:
Designing solutions that deliver financial value to our Customers
Demonstrating an understanding of our Customer's business
Providing feasible designs that are aligned with our Customer's needs
Helping the pursuit team with shaping wins plans consistent with our solution design
Providing sustainable designs that are aligned with Ryder's operational &amp; technical capabilities
Writing and delivering a compelling proposal that influences the customer decision to select Ryder
Support awarded business throughout the startup process, successfully transitioning design and proposal assumptions to Operations and SCE CI resources through the Customer Due Diligence process
They are a key team member within a pursuit team that works on new business opportunities. The Lead Solutions Design Engineer will support a pursuit from start to finish and will be an active team member throughout the various stages of the pursuit all the way through successful transition during startup. Key activities include:
Specialize across multiple design disciplines
Use advance analytical techniques and concepts to understand the business
Manage or mentor a small team of other SD Engineers
Execute design processes to create, re-design, or optimize logistics networks
Think and act independently and creatively
Effectively communicate the design and solution to internal stake holders &amp; the client
Essential Functions
<ul><li>Support the bid submission process by reviewing RFP documents, understand objectives, develop questions to clarify gaps and develop initial hypothesis specific to a specific solution design that solves our customer's needs &amp; delivers unique value</li>
<li>Data validation, cleansing, profiling, baseline development &amp; defining scenarios to model</li>
<li>Calculating labor, equipment, facility and expense requirements based on transportation and warehousing design assumptions. Develop process flows, concept of operations and value propositions consistent with the win strategy and work with IT to develop concept of systems. Coordinate with Pricing and other functions to develop cost and pricing models as well as relevant assumptions</li>
<li>Develop optimizations scenarios and strategies that are aligned with objectives</li>
<li>Meet frequently with customers and cross-functional bid response team. Support technical review presentations and design validation meetings</li>
<li>Implementation follow-up, which requires engineer to validate and modify deployed process to ensure that it matches plan</li>
<li>Develop and improve engineering tools and methodologies to ensure industry best practices</li>
<li>Lead consulting projects that involve understanding customers&rsquo; pain-points developing and presenting solutions</li>
</ul>Additional Responsibilities
<ul><li>Perform other duties as assigned</li>
</ul>Skills and Abilities
<ul><li>Superb data organization and cleansing skills</li>
<li>Exhibit advanced skills and concepts using design applications, tools, techniques, and methodologies to analyze and design complex transportation and warehousing networks</li>
<li>Familiarity in simulation tools, transportation &amp; warehouse management systems, ERPs, Automation, MHE, Visibility Tools, and industry leading technologies(preferred)</li>
<li>Ability to influence the project teams by using facts, statistics, and analytics</li>
<li>Comprehend complex supply chain and transportation solutions and segment design processes into manageable elements and process steps</li>
<li>Excellent verbal, written and presentation skills, including the ability to translate complex designs, concepts, and regulations into terms readily understood</li>
<li>Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)</li>
<li>Microsoft Office Suite skills with emphasis on Access, Excel and PowerPoint expert required</li>
<li>Knowledgeable of visualization (Tableau, Microsoft) and database programming intermediate preferred</li>
<li>Knowledge of effective metrics programs and design networks that are sustainable and measurable advanced required</li>
<li>Transportation Design:Extensive knowledge of Dedicated Services and Managed Transportation NetworksRequired knowledge of all available equipment types such as; dry van, temperature control, flat bed, other specialized equipmentTransportation Design Tools ie; JDA, Appian, Network Design Tools ie; Llamasoft/Optilogic , Transportation Management Systems ie; Blue Yonder, OTM, Mapping Software ie; Power BI expert required</li>
</ul>Qualifications
<ul><li>Bachelor's degree required in Engineering, Business, Supply Chain Management or Industrial Engineering</li>
<li>Six (6) years or more in the Transportation industry(e.g., Truckload, Multi-stop TL, LTL, Intermodal, Bulk, Rail, or Parcel services) required</li>
<li>Six (6) years or more in the Warehousing and/or Manufacturing industry (e.g., Industrial Engineering, Warehouse Operations, Operations) required</li>
<li>Microsoft Office Suite skills with emphasis on Access, Excel and PowerPoint expert required</li>
<li>Knowledgeable of visualization (Tableau, Microsoft) and database programming intermediate preferred</li>
<li>Knowledge of effective metrics programs and design networks that are sustainable and measurable advanced required</li>
<li>Transportation Design:Extensive knowledge of Dedicated Services and Managed Transportation NetworksRequired knowledge of all available equipment types such as; dry van, temperature control, flat bed, other specialized equipmentTransportation Design Tools ie; Blue Yonder Transportation Modeler, Appian, Network Design Tools ie; Llamasoft/Optilogic, Transportation Management Systems ie; Blue Yonder, OTM, Mapping Software ie; Power BI expert required</li>
</ul>DOT Regulated: No
Job Category: Solutions Design
Our Culture &amp; Commitment :
At Ryder, you&rsquo;re trusted to make an impact&mdash;while enjoying room to grow and having a voice that&rsquo;s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate&rsquo;s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
100000
Maximum Pay Range:
120000
Benefits Information :
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=4022345&amp;hashed=256118533) to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees :
If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd</div>

Transportation Lead Solutions Design Engineer (remote)

IndyGo

<div><div><div>Position Title: Transportation Supervisor &ndash; Fixed Route 
Safety Sensitive: Yes</div><div> 
Supervisor&rsquo;s Title: Transportation Manager 
FLSA Status: Non-Exempt</div><div> 
Department: Transportation 
Division: Operations</div><div> 
Worker Category: Salary Non-Exempt Full-Time 
Job Class: Management</div></div> 
ABOUT US
We are IndyGo, a Municipal Corporation of Indianapolis&ndash;Marion County, and we&rsquo;re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company&rsquo;s mission, vision, and goals.
WHO WE ARE
As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it&rsquo;s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community.
INDYGO MISSION
IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.
Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.
Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community.
Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.
Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.
Communication: We value open and honest conversations with each other, our riders and the community.
Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.
Responsibility: We will be good stewards of our resources.
Results: We make things better today than they were yesterday.
Safety: We ensure safe and secure environments. 
BENEFITS WE OFFER<ul><li>
Voluntary medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)</li></ul><div><ul><li>
On-site wellness clinic for employees and their families</li><li>
Retirement plans (401A and 457B)</li><li>
Tuition reimbursement</li><li>
Free IndyGo transportation for employees and their families</li><li>
Eligibility for the Federal Loan Forgiveness Program</li></ul></div>
POSITION PURPOSE
The Transportation Supervisor oversees the day-to-day operations of IndyGo&rsquo;s fixed‑route and/or flexible transportation services. This role supports safe, reliable, and efficient transit operations by supervising Coach Operators, monitoring service delivery, resolving operational and customer service issues, and coordinating service adjustments with internal and external stakeholders. 
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this position successfully, an individual must be able to perform the essential functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.<ul><li>
Supervise and manage daily operation of the fixed route and flexible transportation systems and transit center, ensuring compliance with city, local, state and federal laws governing transit services.</li><li>
Ensure minimum variation in scheduled bus service and passenger safety by managing on-site street operations and computerized radio equipment and initiating communication with the city&rsquo;s police, safety and fire departments and local construction companies that might affect service.</li><li>
Resolve day-to-day operating problems that arise, including but are not limited to vehicle breakdowns, accidents and missed or late routes; makes appropriate decisions regarding restoring or maintaining service.</li><li>
Communicate service updates, schedule changes, and emergency notifications to internal and external stakeholders using clear, timely, and professional written and verbal communication.</li><li>
Investigate customer complaints and resolves passenger disputes related to provision of service.</li><li>
Monitor Bus Operators, riding the system to evaluate operator efficiency and maintain records of assigned operators.</li><li>
Work with the Emergency Operations Center (EOC) to develop training exercises and responds to real-time emergencies.</li><li>
Investigate accidents, including but not limited to scene of accident management, compiling information and executing company policy pertaining to post accident procedures.</li><li>
Provide detour planning expertise to city officials for special events.</li><li>
Conduct investigations as it relates to Coach Operators; provides support for grievance hearings, Loudermill hearings and terminations.</li></ul> 
OTHER FUNCTIONS<ul><li>
Make recommendations to management to improve operations, decrease turnaround times, and streamline work processes; work cooperatively to provide superior customer service.</li><li>
Supervise the Service Center and Radio Control Dispatch Room when required.</li><li>
Manage and respond to Transportation Department issues after normal business hours.</li><li>
Partner with Human Resources to ensure Department of Transportation (DOT) and Federal Transit Administration (FTA) Drug &amp; Alcohol Program compliance.</li><li>
Perform other duties as assigned.</li></ul> 
SUPERVISORY RESPONSIBILITIES<ul><li>
Supervise one or more employees.</li><li>
Apply supervisory responsibilities according to organizational policies, collective bargaining agreement and applicable laws.</li><li>
Interview, hire, and train employees; plan, schedule, assign, and direct work according to the current collective bargaining agreement; evaluates and manages employee performance; addresses complaints and resolves employee issues.</li><li>
Promote a respectful, inclusive, and collaborative work environment consistent with IndyGo&rsquo;s values.</li></ul> 
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.<ul><li>
High school diploma or GED required; Associate&rsquo;s degree in business administration or a related field preferred.</li><li>
A minimum of three (3) years of experience as a transit operator or equivalent fixed‑route or paratransit operating experience.</li><li>
Three (3) to five (5) years of customer service experience and two (2) years of supervisory experience in scheduled transportation and/or dispatch operations preferred.</li><li>
Valid Indiana Commercial Driver&rsquo;s License (CDL) with passenger and air brake endorsements required, or the ability to obtain the required license within six (6) months of hire.</li><li>
An equivalent combination of education and experience may be considered.</li></ul> 
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.<ul><li>
Knowledge of streets, landmarks and geography of Marion County and IPTC bus routes.</li><li>
Working knowledge of scheduling, dispatch, and workforce management software, or the demonstrated ability to learn specialized transit systems (e.g., scheduling, radio, and payroll platforms).</li><li>
Ability to operate laptops, tablets and two-way communication devices; including troubleshooting basic techniques.</li><li>
Ability to operate office equipment, including copiers, fax machines, and phones.</li><li>
Ability to communicate effectively, both orally and in writing, with individuals and groups using tact, patience, and professionalism, including when interacting with individuals who may be upset or frustrated.</li><li>
Above average decision-making abilities in a time sensitive environment.</li><li>
Basic mathematical abilities (addition, subtraction, multiplication, and division).</li><li>
Ability to process and analyze data.</li><li>
Ability to track and control expenses and/or revenues.</li><li>
Ability to prioritize, organize, and manage tasks and time effectively.</li><li>
Ability to direct, influence, and motivate others.</li></ul> 
PHYSICAL DEMANDS
To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.<ul><li>
Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work.</li><li>
Ability to work in a fast‑paced, deadline‑driven environment.</li><li>
Ability to move throughout facilities and transit locations as needed during the workday.</li><li>
Ability to communicate clearly and effectively in person and via radio or telephone.</li><li>
Ability to work outdoors in varying weather conditions when required.</li><li>
Ability to respond to emergency situations and direct activity as necessary.</li><li>
Some local travel is required.</li></ul> 
IndyGo is an Equal Opportunity Employer</div>

Transportation Supervisor - Fixed Route

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