product manager

ui/ux designer

guest experience expert

customer experience manager Jobs in Dubai

customer experience manager

experience manager

user experience lead

TOP ROCK INTERIORS LLC

<ul><li>Lead and mentor a team of designers, fostering a culture of creativity and collaboration to drive innovative design solutions.</li><li>Develop and maintain design guidelines and best practices that align with brand strategy and enhance user experience.</li><li>Collaborate with cross-functional teams, including product management and engineering, to ensure design feasibility and alignment with project goals.</li><li>Conduct user research and usability testing to inform design decisions and validate concepts, ensuring a user-centric approach.</li><li>Oversee the design process from concept to execution, ensuring timely delivery of high-quality design assets.</li><li>Manage project timelines and resources effectively, balancing multiple projects while maintaining design integrity and team morale.</li><li>Present design concepts and rationale to stakeholders, incorporating feedback to refine ideas and gain buy-in.</li><li>Stay abreast of industry trends and emerging technologies to inspire innovative design thinking and maintain competitive advantage.</li><li>Facilitate design critiques and provide constructive feedback to team members, promoting a culture of continuous improvement.</li><li>Establish performance metrics to evaluate design effectiveness and drive data-informed design strategies.</li></ul>

Design Manager

Ion Group

<div> <div> Key Responsibilities: <ul> <li> Backlog Management &amp; Feature Prioritization: </li> <li>Collaborate with the Product Lead and stakeholders to define and deconstruct complex business needs into clear and concise user stories and acceptance criteria.</li> <li>Develop, maintain, and prioritize the product backlog for multiple development squads, ensuring alignment with the project roadmap and MVP launch features. </li> <li>Champion the development of core functionalities, including a frictionless digital onboarding process, flexible subscription models, intelligent usage management, and a secure digital wallet.</li> <div> </div> <li> User Journey &amp; Experience Validation: </li> <li>Take full ownership of defining, validating, and optimizing user journeys, including pre-defined, user-triggered journeys for account management and data visualization.</li> <li>Ensure all user journeys are intuitive and that AI-powered recommendations are personalized and effective.</li> <li>Collaborate closely with our Product Designers to build out a scalable Figma Design System and a UI Storybook to ensure pixel-perfect builds and development efficiency. </li> <div> </div> <li> AI Integration &amp; Dynamic UI: </li> <li>Translate business process flows and user needs into functional requirements for the application's AI systems.</li> <li>Collaborate with technical teams on the implementation of AI-driven, adaptive user interfaces that respond to user interactions and requests in real-time.</li> <li>Support the development of a flexible AI integration architecture designed to be scalable and accommodate various large language models and providers.</li> <div> </div> <li> Stakeholder &amp; Team Alignment: </li> <li>Serve as the primary point of contact and subject matter expert on business processes for the development teams and client SMEs.</li> <li>Facilitate clear communication between business stakeholders, design teams, and engineering squads to ensure a shared understanding of product goals.</li> <li>Actively participate in agile ceremonies, including sprint planning, reviews, and retrospectives, to drive continuous improvement and ensure timely delivery.</li> <li>Be present on-site in Dubai 4+ days per week</li> </ul> </div> </div>

Product Owner, AI-Driven Mobile Experience

OnHires

<div>About the Company
Join a forward-thinking Dubai-based technology company revolutionizing digital experiences across e-learning, live streaming, fintech, and e-commerce. Our portfolio of AI-powered SaaS platforms is designed to transform user engagement and operational efficiency on a global scale. With innovation at our core, we&rsquo;re shaping the future of digital transformation &mdash; and we&rsquo;re just getting started.
&#65039; About the Role: Customer Education &amp; Knowledge Lead
We&rsquo;re looking for someone who&rsquo;s naturally curious, detail-oriented, and enjoys making complex things easy to understand. You&rsquo;ll be working across two of our core platforms: one focused on AI-assisted trading and strategy development, and another built around personalized learning and AI mentorship. Your role is to learn how these systems work, understand their value to users, and translate that understanding into clear, accurate, and engaging communication.
You will own all customer-facing product education, including the knowledge base, tutorials/how-tos/blogs, multi-channel release publishing, trading-challenge communications &amp; reporting, and keeping our Knowledge AI agents current. You&rsquo;ll turn inputs from PMs/SMEs into clear, actionable content customers actually use &mdash; all while being a power user of the product.
You&rsquo;ll work closely with developers, designers, and the communications team to connect technical knowledge with everyday language. From product guides and FAQs to training decks and educational content, you&rsquo;ll ensure every explanation feels simple, confident, and consistent. You will become a product specialist, a true &ldquo;product of the product,&rdquo; learning every feature, operating it end-to-end, and teaching it back to customers and internal teams.
Key Responsibilities<ul>
<li>
Knowledge Base (KB) Ownership: Create, update, and structure all KB content (how-tos, FAQs, troubleshooting, API/how-to). Maintain IA, tags/taxonomy, internal links, and the style guide. Run a visible changelog and a doc-freshness SLA after each release.</li>
<li>
Customer Education Content: Write in-depth tutorials, step-by-step guides, and &ldquo;problem solution&rdquo; blog posts. Produce screenshots, GIFs, short clips, and plain-language summaries. Maintain an editorial calendar aligned to upcoming releases.</li>
<li>
Multi-Channel Release Publishing: Publish synchronized updates across KB, docs portal, blog, Discord/Telegram, social (X/LinkedIn), and in-app (where applicable). Own templates, UTM links, visual assets, and a publishing checklist; report reach/engagement and iterate.</li>
<li>
Trading Challenges: Publishing &amp; Reporting: Publish rules, timelines, FAQs, and updates for new challenges. Track progress via dashboards; coordinate reporting on sign-ups, active users, completions, P&amp;L distributions, drawdown breaches, and cohorts (partnering with Data/Engineering as needed).</li>
<li>
Knowledge AI Agent Curation: Keep AI knowledge sources fresh (KB, FAQs, release notes, known issues). Maintain collections/prompts, test answer quality, and close gaps by authoring/patching content. Turn recurring misses into new articles or quick answers.</li>
<li>
Customer Surveys &amp; Content Feedback: Design and run CSAT/NPS/doc-helpfulness and task-success surveys. Monitor Discord/support tags for &ldquo;missing/unclear docs&rdquo; and turn insights into content updates. Publish a monthly Content Insights note with concrete content actions.</li>
<li>
Support Team Enablement: Create internal playbooks, macros, and &ldquo;how to handle X&rdquo; guides aligned with the public KB. Deliver short trainings/Looms for new features and common issues; keep internal FAQs in sync.</li>
<li>
Vendor &amp; Tooling Administration (Knowledge Stack): Administer docs/help center, survey tooling, search, and content analytics. Handle vendor admin, including billing/renewals, removing unused tools, maintaining license hygiene/access, and tracking service health. Ensure integrations work (e.g., status KB, product in-app help).</li>
<li>
Content Governance &amp; Quality: Own style guide, templates, glossary, accessibility checks, and localization readiness. Enforce lightweight SME accuracy reviews. Eliminate stale/duplicated content and broken links.</li>
<li>
Product-Specialist Commitment: Dedicate weekly hands-on hours to use the product in real workflows; document findings. Run monthly internal &ldquo;feature deep-dives.&rdquo; Pass internal product certification by Day 45; re-cert each quarter. Maintain demo workspaces, datasets, and step-by-step scripts. Quickly reproduce user issues and supply high-quality repros to Support/Engineering.</li>
</ul>
Requirements<ul>
<li>
3&ndash;5+ years in customer education, technical writing, knowledge management, or product enablement (B2C/B2B SaaS).</li>
<li>
Portfolio of clear, instructional content (KB, tutorials, blogs) for complex products.</li>
<li>
Growth mindset &amp; dedication to mastery: proactively learn, experiment, and teach.</li>
<li>
Strong editor instincts: structure, scannability, visuals, and plain-language storytelling.</li>
<li>
Tool fluency with KB/Docs platforms (e.g., GitBook/Help Center), Markdown/HTML basics, and UTM/content analytics.</li>
<li>
Confident publishing across Discord/Telegram/social/blog with tone discipline.</li>
<li>
Data-literate, highly autonomous, and organized.</li>
<li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Finance, Communications, or related discipline.</li>
</ul>
Nice-to-Haves<ul>
<li>
SQL for self-serve reporting and light BI.</li>
<li>
Fintech/trading/crypto or market-data domain exposure.</li>
<li>
Experience curating AI knowledge bases (collections, prompts, accuracy testing).</li>
<li>
Light media tooling (Loom, CleanShot, basic GIF/video editing).</li>
<li>
Familiarity with analytics stacks (PostHog/Mixpanel) and status/incidents communications.</li>
<li>
Additional certifications in AI systems or product management.</li>
</ul>
What&rsquo;s In It For You?
30 Days Paid Leave &mdash; Take time to recharge and explore 
Comprehensive Health Insurance &mdash; Because your well-being matters 
Career Growth &mdash; Gain exposure to cutting-edge AI-powered SaaS platforms 
Collaborative Culture &mdash; Work alongside innovative professionals shaping the future of digital experiences</div>

Customer Education & Knowledge Lead

Info Salons

<h1>Duties and responsibilities</h1>
<h2>Online Services and Solutions</h2>
In brief: Managing existing ISME internal products and staying up to date with the latest development including but not limited to upgrading and enhancing internal products / onboarding new tools to assist in user journey and experience
<ul>
<li>Liaising with Clients on all pre-show requirements such as online registration pages and pre-show requirements (by Head of Department and team members) whilst ensuring day to day activities such as; Email broadcasts and templates, reporting, print templates, requests on pre show badge productions, and other essential requirements are undertaken.</li>
<li>Ensuring that pre-show requirements are maintained according to the client (by Head of Department and team members).</li>
<li>Acting and providing supportive advice and expertise knowledge in online services and solutions to our clients and maintaining a high standard in customer service (by Head of Department and team members).</li>
<li>Maintaining show databases pre-show and ensuring flow of data and other marketing details are according to ISME and client standards (by Head of Department and team members).</li>
<li>Keeping up to date with industry knowledge on registration techniques.</li>
<li>Managing the different online products that Info Salons offers and continuous development strategies for these products.</li>
<li>Manage successful implementation of the online solutions/services at various shows. The main role is to assign an Online Experience manager/coordinator to setup and hold regular meetings (or virtual sessions) with our main clients and to manage the online delivery, supported by ISME staff members.</li>
<li>Coordinate with various team members and departments to ensure all client deliverables are met (whether it may be IT work or Online Experience deliverables etc.)</li>
</ul>
<h2>Department Management</h2>
In brief: Managing the Online Experiences Department in an efficient way and makes sure that all documentation and reports are documented orderly and up to date including but not limited to creating processes, checklists &amp; working instructions for the department and cross departments.
<ul>
<li>Ensuring the department is in line and aware with contracted events via ISME sales tools, and always maintaining accuracy in services delivered / added to IMS.</li>
<li>Service request managing access of ISME Online services and solutions outlined above to support clients as well as organizational operations.</li>
<li>Develop and organize customer service, implementing standardized procedures that support and contribute to increased revenue, client satisfaction and department efficiency.</li>
<li>Develop and implement strategies and targets, implementing standardized procedures that contribute to increased department efficiency.</li>
<li>Process improvement in operations initiatives and coordinate with external clients, suppliers and internal staff.</li>
<li>Represent Online Experiences on various strategic meetings including IT development and systems operations testing-analysis.</li>
<li>Undertake mid and end of year review whilst aligning the team with department KPI s and goals.</li>
<li>Build relationships with organisers and onboard them with ISME standards in customer experience and journey.</li>
</ul>
<h2>Project management</h2>
In brief: Some projects may be tasked and potentially outsourced. Project management involves the coordination and steering of these projects and reporting back to the clients / organisers and in some instances the Managing Director.
<ul>
<li>Provide leadership to direct reports including reviews, project management functions and training and development initiatives.</li>
<li>Delegate effectively and supervise task execution of all aspects of project management.</li>
<li>Provide project management and expertise on improvement programs.</li>
<li>Ensure that the project aligns with the department KPI s and goals.</li>
</ul>
<h2>General</h2>
Draft a department report on a monthly basis (report template provided) that outlines the departments performance on various aspects:
<ul>
<li>Online Registration pages</li>
<li>Team performance</li>
<li>Technologies and developments</li>
<li>Roadmap of products and new technologies</li>
</ul>

Head of Online Experience

Majid Al Futtaim

Job Details Country: UAE City: Dubai Industry: Human Resources Function: Human Resources / Recruiting Gender: Any Candidate Nationality: UAE Nationals Job Type: Full-time Key Responsibilities * Develop and execute a retention and engagement strategy that fosters purpose, belonging, and long-term commitment among Emirati employees. * Design inclusive onboarding programs to support Emirati integration and reduce early attrition. * Create and manage learning and career development initiatives aligned with Emirati career goals. * Lead recognition and engagement programs to celebrate contributions to the Emiratization strategy. * Implement structured graduate development programs to nurture young Emirati professionals. * Promote cultural awareness initiatives that bridge cultural gaps and foster a collaborative workplace. * Utilize data and analytics to evaluate program effectiveness and drive continuous improvement. Ideal Profile * Bachelor s degree in Human Resources, Business Administration, or related field. * 8 10 years of HR, consulting, or organizational development experience, preferably focused on retention and engagement. * Strong understanding of Emiratization policies, workforce planning, and talent development strategies. * Skilled in stakeholder management, program design, and cross-functional collaboration. * Exceptional communication, leadership, and problem-solving abilities. * Analytical mindset with experience in using data to guide strategic decisions. Skills Set * Emiratization and workforce planning expertise. * Employee engagement and retention program design. * Learning and development strategy. * People analytics and performance measurement. * Cultural inclusion and organizational alignment.

Emiratization Experience Lead

Unilever

The Media &amp; Digital lead is responsible for translating category and brand strategies into best-in-class consumer experiences across traditional and digital media touchpoints with the objective of strengthening results delivery and ensuring engagement and awareness amongst our target consumer groups.
Internal benchmark scores for brands &amp; to ensure consistency of the brand communication consumer journey across the various media channels
<ul>
 <li>Develop and implement comprehensive media &amp; digital strategies across various channels (traditional media, social media, etc.), and optimise suitable mix of channels and formats to deliver against the brand campaign objectives through holistic consumer journey</li>
 <li>Ensure that media agency recommendations are in line with marketing objectives and that they include elements of innovation and creativity</li>
 <li>Implement social first thinking and delivery across portfolio of brands &amp; liaise with local social first content agencies to deliver against the set objectives. Guarantee creative excellence, brand consistency and effectiveness (ROI)</li>
</ul>
<ul>
 <li>Demonstrate digital thought leadership and awareness of evolving trends; ensuring creativity across channels, finding and executing opportunities while creating efficiencies and driving creative excellence</li>
</ul>
<ul>
 <li>Working closely with the media agency to ensure comprehensive plans development in line with marketing objectives and delivering against internal benchmarks with consistency and innovation</li>
</ul>
<ul>
 <li>Define clear eco-systems with channel roles and holistic consumer journeys across Paid Owned and Earned</li>
</ul>
<ul>
 <li>Ensure campaigns and always on plans are executed on time in full (OTIF) and are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Create a data framework for activations to monitor and evaluate digital &amp; media campaign performance, including the creation of a test and learn agenda.</li>
</ul>
<ul>
 <li>Ensuring that campaigns are optimized on regular basis to achieve KPIs of excellence</li>
</ul>
<ul>
 <li>Conception and implementation of media measurement strategies across brands (MMM / BLS etc.)</li>
 <li>Oversee the end-to-end organic content creation process, from ideation and planning to execution and optimisation, ensuring all content aligns with brand guidelines, BET strategy and assets ensuring it resonates with the communities we are engaging with.</li>
 <li>Manage the relationship with key agency partners by providing clear and insightful briefs that Content Supply Chain (powered by AI) and the local creator ecosystem.</li>
 <li>Ensuring digital content is culturally relevant, engaging and authentic content output.</li>
</ul>

Digital Experience Lead

Property Finder Group

Design Leadership: Own the end-to-end design process for a B2C product or set of products, including problem discovery, ideation, prototyping, user testing, and final delivery. Set the standard for design excellence within the team.
 User-Centered Design: Champion consumer needs and advocate for user-centered design practices throughout the product development process. Create compelling and effective design solutions that address both user pain points and business objectives.
 Collaboration: Work closely with product managers, researchers, engineers, and other designers to deliver top-quality products. Lead cross-functional design activities, fostering a collaborative environment that encourages innovative thinking.
 Problem-Solving: Identify key user problems and opportunities, using research and data to inform design decisions. Develop and iterate on solutions that elevate the overall user experience of our B2C products.
 Design Strategy: Contribute to the design strategy for the B2C product suite, ensuring a consistent and high-quality experience across web and mobile platforms. Partner with other design teams to align on a unified design vision for all PF products.
 Iteration &amp; Testing: Lead design iterations based on user feedback and data, testing prototypes to refine and validate design solutions. Ensure designs are optimized for both usability and visual appeal.

Senior Product Designer

Explore 10000+ User experience lead in Dubai this November. Find roles across top companies and apply now to boost your career.