operations manager

product manager

key account manager

customer success manager

design manager

user experience manager

LanceSoft India

<div>
 
 We have a new opportunity for "Manager &ndash; Digital Innovation and Experience" with our client. Interested candidates send me your CV to prave.p@lancesoft.com
 
 
 
 
 
 
 Job Title: Manager &ndash; Digital Innovation and Experience
 
 
 
 
 Location: Dubai
 
 
 
 
 Duration: Permanent
 
 
 
 
 Salary: 10k AED per month
 
 
 
 
 
 
 Requirements (Qualifications/Experience/Competencies)
 
 
 Education
 
 
 &bull; Bachelors degree in Technology, Digital Media, Business, Innovation, or related field.
 
 
 &bull; Masters degree preferred but not mandatory.
 
 
 
 
 
 Experience
 
 
 &bull; Four to seven years of experience in digital transformation, product experience, user experience focused roles, artificial intelligence or automation adoption, or innovation strategy.
 
 
 &bull; Experience in technology, media, digital content, portal ecosystems, or product companies is preferred.
 
 
 
 
 
 Technical skills
 
 
 &bull; Knowledge of artificial intelligence tools, automation platforms, and digital experience systems.
 
 
 &bull; Familiarity with user experience design, user research, and prototyping tools such as Figma and Miro.
 
 
 &bull; Understanding of content management systems, APIs, cloud systems, and analytics tools.
 
 
 
 
 
 Interested candidates send me your Cv along with below details:
 
 
 Expected salary:
 
 
 Visa/ Work Permit:
 
 
 Notice Period:
 
 
 Current Location:
 
</div>

Manager – Digital Innovation and Experience- IT / Arabic Speaker

Salt

<div>
 
 ***HIRING***
 
 
 ***ARABIC SPEAKERS ONLY***
 
 
 ***YOU MUST BE BASED IN THE UAE***
 
 
 
 
 
 
 Role &ndash; UX/UI Designer - UX Focused
 
 
 
 
 Salary &ndash; AED 25,000 -- AED 30,000 MAX Per Month
 
 
 
 
 Contract length &ndash; 6 Months (with the view to extend)
 
 
 
 
 Location &ndash; Dubai
 
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 You will be responsible for reimagining and improving the user experience of an existing digital platform. You will work closely with cross-functional teams&mdash;including product managers, developers, business analysts, and stakeholders&mdash;to understand current pain points, user behaviours, and business objectives, and translate them into intuitive, user-centric, and visually engaging digital experiences.
 
 
 
 
 
 Secondly, alongside UX, you will have the UI responsibilities, where you will be the designer that plays key role in transforming the visual experience of a digital platform. Collaborating with UX designers, developers, and stakeholders, you will be responsible for creating visually engaging, intuitive, and consistent interfaces that align with the brand identity and enhance user satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Conduct user research, stakeholder interviews, and usability audits to understand existing platform challenges and improvement opportunities.
 </li>
 <li>
 Create wireframes, low- and high-fidelity prototypes, and interaction designs that align with business requirements and user needs.
 </li>
 <li>
 Lead usability testing sessions to validate design decisions and iteratively refine solutions.
 </li>
 <li>
 Collaborate closely with UI designers, developers, and product teams to ensure seamless design-to-development handover.
 </li>
 <li>
 Advocate for UX principles and accessibility standards throughout the redesign process.
 </li>
 <li>
 Contribute to and help evolve the platform&rsquo;s design system for consistency and scalability.
 </li>
 <li>
 Design visually compelling user interfaces for web and mobile platforms based on updated wireframes and UX guidelines.
 </li>
 <li>
 Develop high-fidelity mock-ups, responsive layouts, and interactive prototypes that reflect best practices in modern interface design.
 </li>
 <li>
 Ensure consistent visual language across all screens and components by contributing to and maintaining a scalable design system in Figma or other tool like Zero height.
 </li>
 <li>
 Translate user insights, branding guidelines, and functional requirements into polished UI designs.
 </li>
 <li>
 Collaborate with UX designers, developers, and product managers to ensure seamless implementation and pixel-perfect execution.
 </li>
 <li>
 Support usability testing by preparing visual prototypes and refining designs based on feedback.
 </li>
 <li>
 Stay up to date with the latest UI trends, design tools, and technologies to bring innovation to the project.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements (UX / Product)
 
 
 
 
 
 
 <ul>
 <li>
 6 to 8 years of UX design experience, including work on complex digital platforms or enterprise products.
 </li>
 <li>
 Strong proficiency with design and prototyping tools (e.g., Figma)
 </li>
 <li>
 Solid understanding of user-centred design, information architecture, and usability principles.
 </li>
 <li>
 Excellent communication and collaboration skills; able to present design concepts clearly to stakeholders.
 </li>
 <li>
 Experience working in agile or iterative development environments.
 </li>
 <li>
 Experience working for large complex government organizations
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements (UI)
 
 
 
 
 
 <ul>
 <li>
 6 to 8 years of professional experience in UI design, preferably for digital platforms or enterprise applications.
 </li>
 <li>
 Strong portfolio showcasing modern, user-centred interface designs across various device types.
 </li>
 <li>
 Proficiency in design tools such as Figma.
 </li>
 <li>
 Solid understanding of layout, typography, colour theory, and responsive design principles.
 </li>
 <li>
 Attention to detail, creativity, and ability to work in a fast-paced, collaborative environment.
 </li>
 <li>
 Experience working for large complex government organizations
 </li>
 <li>
 Real estate services experience a plus
 </li>
 </ul>
 
 
 
 
 Regards,
 
 
 Ollie
 
</div>

User Experience Designer

NMC Health plc

<div>This role is responsible for enhancing the overall patient journey across hospitals and clinics (where applicable). The
role is responsible for designing and executing initiatives that improve patient satisfaction, promote patient-centred
care, and support service recovery. Working in close collaboration with clinical and non-clinical teams, the position
monitors patient feedback, drives culture change, and ensures compliance with UAE regulatory and international
standards related to patient care experience.</div>
 <div><ul><li>The post holder will:
</li></ul><ul><li>Develop and implement the patient experience strategy in alignment with the group&rsquo;s clinical and operational
</li></ul>vision.
<ul><li>Oversee patient experience programs across the facility and clinics (where applicable), ensuring consistency
</li></ul>and excellence in service delivery.
<ul><li>Analyse patient satisfaction data, feedback, and complaints to identify improvement opportunities.
</li></ul><ul><li>Collaborate with the Front Office Team members to ensure complaints are closed within the timeline set and
</li></ul>that the complaint tracker is updated and followed up.
<ul><li>Provide guidance and training on managing and documenting complaints.
</li></ul><ul><li>Lead initiatives to improve patient communication, empathy, responsiveness, and overall service quality.
</li></ul><ul><li>Implement and manage tools such as patient satisfaction surveys, focus groups, and real-time feedback
</li></ul>systems.
<ul><li>Drive service recovery efforts and resolution of complex patient grievances.
</li></ul><ul><li>Collaborate with department heads to improve care coordination and patient journey mapping.
</li></ul><ul><li>Conduct regular training and development programs to install a patient-centred culture.
</li></ul><ul><li>Monitor compliance with UAE healthcare regulations and accreditation standards related to patient rights and
</li></ul>satisfaction (e.g., DOH, DHA, JCI).
&middot; Prepare and present regular reports on patient experience trends, initiatives, and outcomes to executive leadership. &middot; Foster collaboration across departments to improve both clinical and non-clinical touchpoints in the patient journey. &middot; Develop and implement service excellence initiatives. &middot; Conduct facility rounds and highlights observations which negatively impact the patient&rsquo;s experience. &middot; Lead cross-functional projects to streamline patient flow and reduce wait times. &middot; Overlooking the complaint management team member and coordinate with the Front Office Manager to ensure timely closure, follow up and proper documentation. &middot; Ensure that patient interviews being conducted and document the findings for future improvements. &middot; Overlook the support service team members or outsourced team members working in Housekeeping, Valet Parking, Food &amp; Beverage, Laundry, Attenders and Security; where applicable. &middot; Oversight and monitoring of service contracts (F&amp;B, cleaning, laundry, valet, security, waste). &middot; Supervise daily operations of all support service departments. &middot; Develop and implement operational policies and procedures. &middot; Ensure services comply with healthcare regulations, infection control standards, and accreditation requirements (e.g., Joint Commission, OSHA). &middot; Conduct regular audits and inspections (e.g., cleanliness, food safety, maintenance). &middot; Address non-compliance and implement corrective actions. &middot; Collaborate with nursing and clinical teams to respond to service-related patient needs (e.g., room readiness, food delivery). &middot; Monitor spending and look for cost-saving opportunities without compromising service quality. &middot; Coordinate emergency preparedness and disaster response planning related to support operations. &middot; Report regularly on key performance indicators (KPIs) related to patient experience and support services. &middot; Engage with facilities team members and create awareness of the Patient Experience Program and its goals.</div>
 <div>Education and Certification
<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Nursing, Communications, or a related field.
</li></ul><ul><li>Master&rsquo;s degree in Healthcare Management, Public Health, or Business Administration is strongly preferred.
</li></ul><ul><li>Certification in Patient Experience, Service Excellence, or Six Sigma (e.g., CPXP, Lean) is desirable.
</li></ul>Knowledge and Skills
<ul><li>Strong understanding of patient-centred care principles and customer service excellence.
</li></ul><ul><li>Knowledge of UAE healthcare regulations and patient rights standards.
</li></ul><ul><li>Proficient in data analysis, reporting tools, and patient satisfaction survey platforms (e.g., Cemplicity, HCAHPS).
</li></ul><ul><li>Exceptional interpersonal and communication skills.
</li></ul><ul><li>Empathy and emotional intelligence.
</li></ul><ul><li>Ability to lead cross-functional teams and drive culture change.
</li></ul><ul><li>Strong conflict resolution, coaching, and mentoring abilities.
</li></ul><ul><li>Budgeting and cost control.
</li></ul><ul><li>Experience in patient complaints management and service recovery.
</li></ul>Manager &ndash; Patient Experience benefit from having experience/competency in:
Minimum Qualification &amp; Experiences
<ul><li>Working in JCI-accredited hospitals and understanding related patient care standards.
</li></ul><ul><li>Driving quality improvement initiatives using patient feedback.
</li></ul><ul><li>Collaborating with clinical and administrative stakeholders to optimize the patient journey.
</li></ul><ul><li>Utilizing digital platforms for patient feedback and satisfaction tracking.
</li></ul><ul><li>Developing KPIs and dashboards related to patient experience.
</li></ul>Experience
<ul><li>9+ years of experience in patient experience or healthcare service quality roles.
</li></ul><ul><li>Experience in UAE or GCC healthcare settings is highly preferred.
</li></ul><ul><li>Prior experience in JCI-accredited institutions is an asset.
</li></ul><ul><li>Proven record of implementing service excellence frameworks in healthcare.</li></ul></div>

Patient Experience Manager

IDP Education Ltd

The People Experience Manager UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP s branch across UAE. It will require occasional travels within and outside the country.People Data &amp; Process Integrity<ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul>Talent Acquisition &amp; On-boarding<ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul>Compensation &amp; Benefits<ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul>Rewards &amp; Culture<ul><li>Manage, facilitate and promote the Company s employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team s performance through the use of the Company s performance management tool (RISE).</li></ul>Capability &amp; Performance<ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul>Policies, Compliance and Others<ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul>

People Experience Manager

Keeta

1. Conduct service experience data attribution analysis using core KPIs such as customer complaint rate, customer satisfaction, and rider on-time service rate.2. Interface with the customer service team to collect and analyze satisfaction scores, rider complaints, and negative review rates, uncovering key impact drivers.3. Perform multidimensional data monitoring and root-cause analysis based on rider delivery on-time rate, overtime rate, order-push completion rate, and refusal rate; produce focused analytical reports.4. Monitor and analyze rider compliance, fraud, and platform-policy violation behaviors, generating specialized reports.5. Design a rider tiering model and develop corresponding graduated control strategies.6. Regularly evaluate the effectiveness of strategies and drive cross-departmental collaboration to implement and continuously optimize processes.7. Deliver visual dashboards and decision-support tools; advocate for project execution and resource investment.

Service Experience Management

ThriveState

<div>
 
 
 Senior Product / Product Manager
 
 
 
 Location: Marina Plaza, Dubai
 
 <ul>
 <li>
 Full-Time | On-Site
 </li>
 </ul>
 
 
 
 
 
 
 
 We are hiring a
 
 Senior Product / Product Manager
 
 to own
 
 strategy, roadmap, prioritization, and execution governance
 
 for our internal products.
 
 
 This is a
 
 high-accountability hybrid Product / Project role
 
 .
 
 
 The role is senior, demanding, and outcome-driven.You will:
 
 <ul>
 <li>
 Own the
 
 product strategy and roadmap
 
 </li>
 <li>
 Govern delivery across
 
 two Scrum teams
 
 (each with a strong BA)
 </li>
 <li>
 Ensure
 
 clear separation
 
 between strategic direction and detailed requirements
 </li>
 <li>
 Work
 
 directly with the CEO and CTO
 
 </li>
 <li>
 Be accountable for
 
 timing, reporting, risk management, user feedback, and production stability
 
 </li>
 <li>
 Ensure technology is
 
 fully implemented into real operational processes
 
 </li>
 </ul>
 
 Key Accountabilities
 
 
 
 Product Strategy &amp; Roadmap
 
 
 <ul>
 <li>
 Full ownership of product roadmap and priorities
 </li>
 <li>
 Translate business strategy into executable product initiatives
 </li>
 <li>
 Make explicit trade-offs between scope, timing, and quality
 </li>
 </ul>
 
 
 Delivery Governance
 
 
 <ul>
 <li>
 Oversee delivery across two Scrum teams
 </li>
 <li>
 Set priorities and sequencing; BAs handle detailed requirements
 </li>
 <li>
 Protect teams from scope churn and misaligned work
 </li>
 </ul>
 
 
 Executive &amp; Stakeholder Alignment
 
 
 <ul>
 <li>
 Direct collaboration with CEO and CTO
 </li>
 <li>
 Interview internal users and convert operational needs into product decisions
 </li>
 <li>
 Act as a single point of product accountability
 </li>
 </ul>
 
 
 Timing, Reporting &amp; Risk
 
 
 <ul>
 <li>
 Own delivery timelines and milestone tracking
 </li>
 <li>
 Provide clear executive-level reporting (status, risks, dependencies)
 </li>
 <li>
 Proactively identify and mitigate delivery, technical, and operational risks
 </li>
 </ul>
 
 
 Technical Product Ownership
 
 
 <ul>
 <li>
 Strong understanding of CRM / SaaS architectures
 </li>
 <li>
 Comfortable with APIs, integrations, and system design
 </li>
 <li>
 No coding required, but high technical literacy expected
 </li>
 </ul>
 
 
 User Feedback &amp; Production Support
 
 
 <ul>
 <li>
 Own structured user feedback loops
 </li>
 <li>
 Coordinate production support and post-release issues
 </li>
 <li>
 Balance roadmap delivery with system stability
 </li>
 </ul>
 
 
 Operational Implementation
 
 
 <ul>
 <li>
 Ensure features are adopted and embedded into daily workflows
 </li>
 <li>
 Close the gap between &ldquo;feature delivered&rdquo; and &ldquo;business value realized&rdquo;
 </li>
 </ul>
 
 
 Profile
 
 
 
 
 Required
 
 
 <ul>
 <li>
 Senior experience as
 
 Technical Product Manager / Product Manager / Hybrid PM
 
 </li>
 <li>
 Proven ownership of
 
 strategic roadmaps and prioritization
 
 </li>
 <li>
 Experience with
 
 CRM or complex SaaS platforms
 
 </li>
 <li>
 Strong delivery governance across multiple teams
 </li>
 <li>
 Confident working with
 
 C-level stakeholders
 
 </li>
 <li>
 Jira &amp; Confluence proficiency
 </li>
 <li>
 Experience in real estate, brokerage, or operationally complex domains is a strong advantage
 </li>
 </ul>
 
 
 Mindset
 
 
 <ul>
 <li>
 Strategic, decisive, and structured
 </li>
 <li>
 Comfortable saying &ldquo;no&rdquo; and defending priorities
 </li>
 <li>
 High accountability, low tolerance for ambiguity
 </li>
 <li>
 Focused on outcomes, not output
 </li>
 </ul>
 
 Working Model
 
 <ul>
 <li>
 
 Remote
 
 </li>
 <li>
 
 Dubai-aligned working hours
 
 </li>
 </ul>
 
 This Role Is Not
 
 <ul>
 <li>
 Not a Business Analyst role
 </li>
 <li>
 Not a Scrum Master role
 </li>
 <li>
 Not a delivery coordinator
 </li>
 </ul>
 
 This role owns
 
 strategy, priorities, execution control, and results
 
 .
 
</div>

Project Manager

10x Value Partners

Company Description10x Value Partners is a think tank and investment firm founded by serial entrepreneur and investor Christian Schroeder. We partner with talented individuals and organizations to create transformative value and build the next generation of billion-dollar companies.As part of our portfolio, LeveX is a cryptocurrency exchange platform designed to deliver a seamless trading experience to users globally. Leveraging advanced features and user-friendly interfaces, we aim to maximize user engagement and trading volume on our platform. ()We are seeking a BD Manager in Dubai to work directly with the leadership team of LeveX on business development initiatives. Role Overview The BD Manager at LeveX is responsible for driving strategic growth through impactful partnerships for generating user growth. You'll proactively identify, negotiate, and manage relationships with key industry partners, affiliates, and stakeholders, contributing directly to LeveX's ambitious growth targets and market presence expansion. Key Responsibilities <ul><li>Identify, secure, and manage strategic partnerships to accelerate user acquisition and revenue growth.</li><li>Cultivate and maintain strong relationships with industry leaders, partners, affiliates, and major accounts.</li><li>Develop strategic plans for new market entry, revenue enhancement, and competitive positioning.</li><li>Collaborate closely with Marketing, Product, and Leadership to ensure alignment and execution of BD strategies.</li><li>Deliver clear analysis and insights regarding market opportunities, competitor landscapes, and partnership effectiveness.</li></ul> Qualifications <ul><li>Several years of proven success in Business Development or Partnerships within the crypto industry.</li><li>Strong existing network of strategic partners, affiliates and other relevant partners for an emerging crypto exchange.</li><li>Proven track record of initiating, negotiating, and closing significant strategic deals.</li><li>Exceptional strategic planning, and stakeholder management skills.</li><li>Independent self-starter with a growth-focused mindset and proven execution abilities.</li></ul> Additional Information Why Join LeveX? <ul><li>Be part of an innovative, high-growth crypto platform with ambitious scaling goals.</li><li>Work in a flexible, remote-friendly environment with top-tier professionals.</li><li>Competitive base salary, performance-based incentives, and career growth opportunities.</li><li>Gain exposure to cutting-edge affiliate marketing and Web3 strategies.</li></ul>

Crypto Business Development & Growth Manager (m/f/d)

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