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user support specialist

Forvis Mazars in Qatar

<div>Job Summary
The Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs). The role involves troubleshooting, documentation, system configuration, user onboarding, cross-functional collaboration, and leading process improvement and project management initiatives. The incumbent plays a key role in maintaining operational continuity while supporting enhancements and automation across enterprise systems.

Role responsibilities:
&sect; L1 and L2 Support &ndash;Timely troubleshooting and problem resolution within SLA
&sect; Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
&sect; Creating and maintaining user manual and admin manuals
&sect; Onboarding of New Users (Supporting Application Training)
&sect; Working with Cross-Functional Teams
&sect; Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
&sect; Analyzes and correlates data to define problems. Identifies alternatives.
&sect; Expert knowledge of software configuration and support, experience with relational databases and report generation.
&sect; Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
&sect; Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
&sect; Research and recommend alternative actions for problem resolution
&sect; Employ productivity aids in all aspects of assignments
&sect; Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
&sect; Leads process improvement, innovation and automation initiatives
&sect; Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
&sect; Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
Qualifications

&sect; Bachelor in IT or Relevant
&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
Experiences
&sect; Overall 10-12 years&rsquo; experience in similar skill set
&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
&sect; Excellent communication skills (oral &amp; written) in English. Arabic is preferred.
&sect; Excellent customer interaction attitude and behavior
&sect; Experienced in implementing software and configuration changes across enterprise systems.
&sect; Experienced in installation, setup, configuration, and maintenance of software and user devices.
&sect; Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
&sect; Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
Skills
&sect; In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</div>

Application Support Specialist

Al Nasr Driving Academy

Job SummaryWe are seeking a reliable and proactive IT Support &amp; Systems Administrator to manage and maintain the technical infrastructure of our driving school.The role ensures smooth daily operations, system security, data protection, and uninterrupted access to student registration and communication systems.Key Responsibilities<ul><li>Maintain and troubleshoot computers, printers, and office equipment</li><li>Manage internet connectivity and internal network (Wi-Fi/LAN)</li><li>Support student registration and booking systems</li><li>Monitor and maintain CCTV systems</li><li>Support driving simulators (if applicable)</li><li>Perform daily/weekly data backups</li><li>Ensure cybersecurity and data protection</li><li>Coordinate with external vendors when necessary</li><li>Create and manage official company email accounts for new employees</li><li>Configure email accounts on computers and mobile devices</li><li>Troubleshoot email issues (login problems, password resets, syncing errors, spam filtering, etc.)</li><li>Manage user access permissions and deactivate accounts for leaving employees</li><li>Maintain email security (MFA, password policies, phishing protection)</li><li>Administer Microsoft 365 / Google Workspace (if applicable)</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>1&ndash;3 years of relevant experience</li><li>Strong knowledge of:</li><li>Networking (LAN/WAN)</li><li>Windows systems (Server is a plus)</li><li>CCTV systems</li><li>Backup &amp; security solutions</li><li>Strong troubleshooting skills</li><li>Good communication skills</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

IT Support Specialist – Driving School

University of Doha for Science and Technology

<div>Overview:

University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
Responsibilities:

The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
Qualifications:

Education and Experience:<ul><li>
Bachelor&rsquo;s degree required in IT or related field</li><li>
Minimum 5 years of relevant experience in IT or related field</li></ul> 
Language: 
Fluency in written and spoken English language required
Fluency in written and spoken Arabic is preferred</div>

IT Support Specialist

ECCO Gulf Majorel Qatar

<div>Responsibilities
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA
</li><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</li><li>Creating and maintaining user manual and admin manuals
</li></ul>&bull; Onboarding of New Users (Supporting Application Training) &bull;
Working with Cross-Functional Teams
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries
</li><li>Document and communicate assigned work and progress to immediate project team, and management
</li><li>Support the organization&rsquo;s project management policy, practice and methodology
</li><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence
</li><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams
</li><li>Leads process improvement, innovation and automation initiatives
</li><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</li><li>Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
Qualification, Experience &amp; Skills
<ul><li>Bachelor in IT or Relevant
</li><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
Experience:<ul><li>Overall 12 years&rsquo; experience in similar skill set.
</li><li>Excellent verbal and written communication skills in English.
</li><li>Proficient verbal and written communication skills in Arabic (Preferred).
</li><li>Excellent customer interaction attitude and behavior
</li><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</li><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application Load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.).</li></ul>
Skills Required.<ul><li>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies(Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</li></ul></div>

Senior Application Support Specialist Expert

PLACE VENDOME

The IT Specialist is responsible for providing technical expertise, maintaining IT systems, and ensuring reliable, secure, and efficient technology operations. This role focuses on hands-on technical support, system administration, and implementation of IT solutions to support business needs.KEY RESPONSIBILITIES &amp; ACCOUNTABILITIES:Technical Support &amp; Operations<ul><li>Provide Level 2 / Level 3 technical support for hardware, software, and network issues.</li><li>Diagnose and resolve complex IT incidents and problems.</li><li>Monitor system performance and ensure system availability.</li><li>Maintain system documentation, configurations, and procedures.</li></ul>Infrastructure &amp; Systems Management<ul><li>Support servers, networks, storage, and cloud services</li><li>Manage user accounts, access rights, and permissions (Active Directory / Azure AD)</li><li>Assist with system patching, upgrades, and deployments</li><li>Ensure backup, recovery, and data protection processes are followed</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity controls (antivirus, EDR, firewall rules)</li><li>Support vulnerability management and remediation</li><li>Enforce security policies, password standards, and access controls</li><li>Assist in security incident response and investigation</li></ul>Applications &amp; Tools Support<ul><li>Support enterprise applications (ERP, CRM, POS, HR systems, Microsoft 365)</li><li>Troubleshoot application issues and coordinate with vendors</li><li>Assist with system integrations and automation tasks</li></ul>Project &amp; Improvement Support<ul><li>Participate in IT projects, migrations, and technology rollouts</li><li>Identify opportunities for system improvements and efficiency gains</li><li>Assist with testing, documentation, and user training</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Relevant technical diploma acceptable with strong experience.</li><li>3&ndash;6 years of hands-on IT experience.</li><li>Experience supporting enterprise IT environments.</li><li>Exposure to both infrastructure and end-user support.</li><li>Windows / Linux server administration.</li><li>Networking (LAN, WAN, Wi-Fi, TCP/IP).</li><li>Active Directory / Azure AD.</li><li>Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).</li><li>Backup and recovery solutions.</li><li>Basic cloud platforms (Azure / AWS).</li><li>Microsoft Certified (Azure, M365)</li><li>ITIL Foundation</li></ul>Job Types: Full-time, Permanent

IT Specialist

Marriott International

<div>Additional Information 
Job Number26017989 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe M&eacute;ridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar, 14022 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about moving items from one place to another. Instead, we want to build an experience that is memorable and unique &ndash; and each position contributes to making that possible for our guests. At our hotels, Runners work across departments to ensure that guests and associates have what they need at the point in time when they need it. Whether delivering items directly to guests in their room or providing support to housekeeping, engineering, banquets, restaurants, the front office, or other areas that need assistance, our Runners move about their space to get the job done. They are critical to ensure smooth operations throughout the entire hotel. 
No matter what position you are in, there are a few things that are critical to success &ndash; ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Runners will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps), ensure they have what they need to do their work (read and visually verify information in a variety of formats, including small print; visually inspect tools, equipment, or machines), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all of these things well, and other reasonable job duties as requested, is critical for Runners &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

General Support Specialist - AYS Runner

Confidential Government or Semi-government Entity

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a detail-oriented and analytical HRIS Specialist to manage, maintain, and optimize the organization&rsquo;s Human Resources Information System, with a strong focus on Microsoft Dynamics. The role will support HR operations by ensuring data accuracy, system efficiency, reporting capabilities, and continuous improvement of HR processes through technology.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 HRIS Management &amp; Administration:
 
 
 <ul>
 <li>
 Administer and maintain the HRIS platform (Microsoft Dynamics), ensuring data integrity, accuracy, and security.
 </li>
 <li>
 Manage system configurations, user access, workflows, and permissions.
 </li>
 <li>
 Oversee system updates, patches, and enhancements in coordination with IT and vendors.
 </li>
 </ul>
 
 
 
 
 
 Data Management &amp; Reporting:
 
 
 <ul>
 <li>
 Maintain accurate employee data across all HR modules (recruitment, onboarding, payroll, performance, leave management, etc.).
 </li>
 <li>
 Generate regular and ad hoc HR reports and dashboards for management.
 </li>
 <li>
 Support data audits and ensure compliance with internal policies and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Process Optimization:
 
 
 <ul>
 <li>
 Identify opportunities to improve HR processes through system enhancements and automation.
 </li>
 <li>
 Lead or support HRIS-related projects, including system upgrades and module implementations.
 </li>
 <li>
 Develop and document HRIS procedures, workflows, and user guides.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Support &amp; Training:
 
 
 <ul>
 <li>
 Provide technical support and troubleshooting for HR system users.
 </li>
 <li>
 Train HR team members and employees on system functionality and best practices.
 </li>
 <li>
 Act as the key liaison between HR, IT, and external vendors for system-related matters.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Information Systems, Business Administration, or a related field.
 </li>
 <li>
 3&ndash;5+ years of experience with HRIS management.
 </li>
 </ul>
 
 
</div>

HRIS Specialist (Microsoft Dynamics)

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