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user support specialist

Arab Solutions

<div>
 <strong>
  Job Title:
 </strong>
 IT User Support Specialist
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Qatar
 <br/>
 <br/>
 <strong>
  Experience:
 </strong>
 2&ndash;4 Years
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a proactive IT User Support Specialist to provide technical assistance and ensure smooth IT operations for end users. The ideal candidate will handle day-to-day support, troubleshoot issues, and maintain high user satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide first-level technical support for hardware, software, and network issues
  </li>
  <li>
   Install, configure, and maintain desktops, laptops, printers, and applications
  </li>
  <li>
   Respond to user queries via phone, email, or ticketing system
  </li>
  <li>
   Troubleshoot and resolve IT issues in a timely manner
  </li>
  <li>
   Escalate complex issues to relevant teams when required
  </li>
  <li>
   Maintain IT assets and documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in IT or related field
  </li>
  <li>
   2&ndash;4 years of experience in IT support / helpdesk
  </li>
  <li>
   Strong knowledge of Windows OS, MS Office, and basic networking
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Arabic is a plus
   <br/>
   <br/>
  </li>
 </ul>
 Skills: documentation,it issues,it support,ms office,basic networking,hardware,software,network issues,it assets,technical support,windows os,helpdesk
</div>


IT User Support Specialist

Qatar Financial Centre Authority

<p>The <b>QFCA </b>is the commercial and business arm of the <b>Qatar Financial Centre</b>, responsible for attracting companies, developing strategy, and supporting businesses operating in Qatar&rsquo;s financial sector.</p><p>An <b>IT Specialist / ERP Specialist</b> at the <b>Qatar Financial Centre Authority (QFCA)</b> is responsible for managing enterprise systems (like SAP, Oracle, Microsoft Dynamics), ensuring smooth business operations, and supporting digital transformation initiatives.</p><p><b>Key Responsibilities:</b></p><p>1. ERP System Management</p><p>2. Technical Support &amp; Troubleshooting</p><p>3. System Implementation &amp; Upgrades</p><p>4. Integration &amp; Data Management</p><p>5. Reporting &amp; Analytics</p><p>6. Security &amp; Compliance</p><p>7. User Training &amp; Support</p><p><b>Required Skills &amp; Qualifications:</b></p><p>Bachelor&rsquo;s degree in IT, Computer Science, or related field</p><p>3&ndash;8+ years experience in ERP systems</p><p><i><b>Knowledge of:</b></i></p><p>SAP / Oracle / Microsoft Dynamics</p><p>SQL / databases</p><p>Business processes (finance, HR, procurement)</p><p>Strong problem-solving and stakeholder management skills</p><p>Job Type: Full-time</p><p>Pay: From QAR28,000.00 per month</p><p>Work Location: In person</p>

IT Specialist / ERP Specialist (QFC Authority)

Cygnal Tech LLC

<p>IT Support Specialist</p><p><b>Cygnal Tech LLC &ndash; Doha, Qatar</b></p><p>Position Overview</p><p>Cygnal Tech LLC is seeking a skilled and proactive IT Support Specialist to join our technical operations team in Doha. The ideal candidate will be responsible for providing first- and second-level technical support, maintaining IT infrastructure, and ensuring smooth day-to-day operations across hardware, software, and network systems.</p><p>Key Responsibilities</p><ul><li>Provide technical support to end-users via helpdesk, phone, email, and on-site assistance</li><li>Troubleshoot and resolve hardware, software, and network-related issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripheral devices</li><li>Manage user accounts, permissions, and access control (Active Directory / cloud systems)</li><li>Monitor and maintain IT systems, ensuring optimal performance and security compliance</li><li>Assist in setting up and supporting office networks, Wi-Fi, and VPN connections</li><li>Document incidents, solutions, and IT procedures in the ticketing system</li><li>Support software deployment, updates, and system upgrades</li><li>Coordinate with vendors for hardware repairs and service requests</li><li>Ensure data backup and recovery procedures are followed</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or related field</li><li>2&ndash;4 years of experience in IT support or helpdesk role</li><li>Strong knowledge of Windows OS, Microsoft 365, and basic networking (TCP/IP, DNS, DHCP)</li><li>Experience with troubleshooting hardware and software issues</li><li>Familiarity with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk)</li><li>Understanding of cybersecurity best practices</li><li>Strong communication and problem-solving skills</li><li>Ability to work independently and handle multiple tasks under pressure</li></ul><p>Preferred Qualifications</p><ul><li>IT certifications such as CompTIA A+, Network+, Microsoft Certified: Fundamentals or equivalent</li><li>Experience in enterprise or multi-site IT environments</li><li>Basic knowledge of firewall and endpoint security tools</li></ul><p>Benefits</p><ul><li>Competitive salary package</li><li>Professional development and certification support</li><li>Opportunity to work in a growing technology-driven organization in Doha</li></ul><p>Pay: Up to QAR660,000.00 per year</p><p>Work Location: In person</p>

IT Support Specialist

SFAI Qatar

<p>1. Technical and Operational Support</p><p>&middot; Receive, log, and resolve user inquiries and technical issues from government entities, companies, and individuals through approved support channels.</p><p>&middot; Provide immediate support to members of tender committees, auction committees, and other committees associated with system usage.</p><p>&middot; Coordinate with specialized technical support teams to ensure timely resolution of issues in accordance with defined service timelines.</p><p>&middot; Register all incidents, service requests, and inquiries in the ticketing system, ensuring full documentation of request status, response time, and resolution time.</p><p>&middot; Prepare weekly management reports detailing ticket volumes, issue categories, applied solutions, and closure rates.</p><p>&middot; Analyze recurring issues and propose root-cause solutions to enhance system stability and reduce service disruptions.</p><p>&middot; Conduct periodic reviews of the Unified Procurement Portal to ensure data accuracy, completeness, and content integrity.</p><p>2. Knowledge Management and User Experience Improvement</p><p>&middot; Develop and update User Manuals, FAQs, and guidance materials as required.</p><p>&middot; Consolidate frequently asked questions and systematically publish them within the system.</p><p>&middot; Provide recommendations to improve User Experience (UX) and system usability based on user feedback and support data.</p><p>&middot; Contribute to the continuous improvement of operational procedures related to HelpDesk Services.</p><p>3. Training and Capacity Building</p><p>&middot; Design and deliver comprehensive and continuous training programs for system users.</p><p>&middot; Organize periodic workshops and training sessions to ensure efficient and effective system utilization.</p><p>&middot; Prepare training materials (presentations, manuals, instructional videos) in both Arabic and English.</p><p>&middot; Conduct individual training sessions for new users or users requiring additional support.</p><p>&middot; Perform post-training evaluations to assess effectiveness and recommend future improvements.</p><p>&middot; Provide post-training support to ensure proper application of acquired skills in operational environments.</p><p><i><b>Required Experience</b></i></p><p>&middot; Minimum 5 years of experience in:</p><p>o HelpDesk and technical support services</p><p>o System training delivery</p><p>o User support within government or enterprise environments</p><p>&middot; Strong knowledge of Oracle systems, including:</p><p>o Oracle iSupplier</p><p>o Oracle iProcurement</p><p>o Oracle Purchasing</p><p>o Oracle Supplier Lifecycle Management</p><p>o Oracle Sourcing</p><p>o Oracle Inventory</p><p>&middot; Proficiency in Microsoft Office applications and Adobe Acrobat Pro.</p><p>&middot; Hands-on experience with ticketing and incident management systems.</p><p>Job Type: Full-time</p><p>Pay: QAR11,800.00 - QAR12,800.00 per month</p><p>Work Location: In person</p>

Technical Support & Oracle SCM Support – HelpDesk Services

Forvis Mazars in Qatar

<div><p><b>Responsibilities</b></p>
<p></p>
<ul><li>L1 and L2 Support &ndash; Ensuring timely troubleshooting and problem resolution within SLA</li></ul>
<p></p>
<ul><li>Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document</li></ul>
<p></p>
<ul><li>Creating and maintaining user manual and admin manuals</li></ul>
<p></p>
<ul><li>Onboarding of New Users (Supporting Application Training)</li></ul>
<p></p>
<ul><li>Working with Cross-Functional Teams</li></ul>
<p></p>
<ul><li>Manage stakeholders&rsquo; communication, support change management, manage business demand deliveries</li></ul>
<p></p>
<ul><li>Document and communicate assigned work and progress to immediate project team, and management</li></ul>
<p></p>
<ul><li>Support the organization&rsquo;s project management policy, practice and methodology</li></ul>
<p></p>
<ul><li>Acts as the subject matter expert (SME) for enterprise application support, ensuring architectural integrity, performance optimization, and operational excellence</li></ul>
<p></p>
<ul><li>Defines and enforces standards, methodologies, and best practices for application support, change management, and automation across teams</li></ul>
<p></p>
<ul><li>Leads process improvement, innovation and automation initiatives</li></ul>
<p></p>
<ul><li>Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.</li></ul>
<p></p>
<ul><li>Leads project task force meetings or work groups for multiple projects. Ensure distribution and documentation of minutes, vendor project correspondence and status reports as required.</li></ul>
<p></p>
<p><b>Qualification</b></p>
<p></p>
<ul><li>Bachelor in IT or Relevant</li></ul>
<p></p>
<ul><li>Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.</li></ul>
<p></p>
<p><b>Experience</b></p>
<p></p>
<ul><li>Overall, 12 years&rsquo; experience in similar skill set.
</li></ul><p></p><ul><li>Excellent verbal and written communication skills in English.</li></ul>
<p></p>
<ul><li>Proficient verbal and written communication skills in Arabic
</li></ul><p></p><ul><li>(Preferred).</li></ul>
<p></p>
<ul><li>Excellent customer interaction attitude and behavior</li></ul>
<p></p>
<ul><li>Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.</li></ul>
<p></p>
<ul><li>Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)</li></ul>
<p></p>
<p><b>Skill Set</b></p>
<p></p>
<p></p><p>In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools).</p></div><p></p>

Senior Application Support Specialist Expert

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>228102
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Pilots &amp; Flight Operations
</div></div><div><div><ul><li>Closing Date: 2026-04-20</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p><b>About the role:</b></p><p>
Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations Support Services (FOSS) team as Operations Systems Specialist to be based in Doha, Qatar.</p><p>
As an Operations Systems Specialist, you will be responsible for direct management and support of specialized operations systems within the Operational Control Centre and Flight Operations. In this role, you will also be responsible for the maintenance of rules, configuration settings and reference data held within these systems.</p><p><b>
Specific responsibilities for the role include:</b></p><ul><li><p>
Act as a subject matter specialist for SharePoint Online (SharePoint 365), supporting the design, configuration, and maintenance of business solutions using Power Apps and Power Automate. Provide hands on support to automate workflows, enhance data capture, and improve operational efficiency, while ensuring solutions comply with established standards, security requirements, and governance controls.</p></li><li><p>
Maintain required reference data within the operational systems such that users can select, use and undertake tasks linked to such reference data without delay and without issue. For example, ensuring aircraft tails, airports, scheduling codes, crew expiries etc. are set-up in the system.</p></li><li><p>
Manage user administration and security ensuring user accounts are created and modified in accordance with business permissions. Carry out regular maintenance to ensure accounts are deactivated and security of Qatar Airways data is maintained at all times.</p></li><li><p>
Prompt configuration, creation and maintenance of the primary alerts, FTL rules, expiries system and scheduling restrictions within TOPS so that the Crew Resources and IOC teams can adequately identify and correct possible regulatory or company requirement breeches before they occur.</p></li><li><p>
Work with end-users to identify ineffective or inefficient use of supported systems, suggesting improvements, work-arounds and possible software enhancements.</p></li><li><p>
Work with end-users to identify system / software limitations for customisation and improvement so has to improve the effectiveness of the job the end-user is undertaking.</p></li><li><p>
Properly scope and clarify any software customisation / change and provide necessary and concise change documentation to the software vendors in order to ensure such developments carried out meet the business requirements and objectives of the user community.</p></li><li><p>
Investigate all reported system support issues. Liaise with end-users to understand the problem they are facing, troubleshoot by exploring the cause of the system behaviour and correct if able i.e. settings, configuration changes, correction of user workflow or actions etc.</p></li><li><p>
Verify fixes and/or solutions provided by the vendor are &lsquo;fit for purpose&rsquo; and meet expected behaviour or results before passing on to end-users for verification, therefore avoiding unnecessary disruption to business activities until confidant that a suggested solution/fix will work correctly.</p></li></ul><p><b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.<br>
Together, everything is possible.</p>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
The successful candidate will have the following qualifications and skills:</p><ul><li><p>
Relevant College or University qualifications with minimum of 5 years job-related experience.</p></li><li><p>
Experience in the system administration of similar operational systems.</p></li><li><p>
Working experience in system user-related role is highly desirable.</p></li><li><p>
Good knowledge of all technical teams within airline operational systems.</p></li><li><p>
Knowledge of specialist user roles such as crew control, rostering, ops control, training planning.</p></li><li><p>
Knowledge of specialist airline operations and crew management (including optimization) systems.</p></li><li><p>
Proven ability to maintain relationships with range stakeholders.</p></li><li><p>
Highly developed analytical, report writing and presentation skills.</p></li><li><p>
Excellent command of spoken and written English.</p></li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b><br>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=228102</div></div></div></div></div></div></div></div><div></div>

Operations Systems Specialist

Systems Limited - Middle East & Africa (Techvista)

<div>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  <strong>
   Systems Limited &ndash; Middle East &amp; Africa (Techvista)
  </strong>
  is seeking an experienced
  <strong>
   Change Management Specialist
  </strong>
  to support the successful adoption of digital initiatives across the organization. This role focuses on driving user adoption, managing change impact, and ensuring smooth transitions during digital transformation programs. The candidate will work closely with business units, IT teams, and stakeholders to embed new ways of working and strengthen digital adoption.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Conduct change impact assessments and adoption readiness evaluations
  </li>
  <li>
   Support the development and implementation of change management strategies for digital initiatives
  </li>
  <li>
   Lead communication and engagement activities to promote awareness and digital adoption
  </li>
  <li>
   Plan and deliver training programs, workshops, and awareness sessions on digital tools and processes
  </li>
  <li>
   Monitor and report on user adoption progress and change effectiveness
  </li>
  <li>
   Identify resistance points and develop mitigation strategies
  </li>
  <li>
   Gather user feedback to improve digital solutions and enhance adoption rates
  </li>
  <li>
   Create user manuals, training materials, FAQs, and supporting documentation
  </li>
  <li>
   Collaborate with business units to embed digital practices into daily operations
  </li>
  <li>
   Maintain an updated stakeholder map and engagement tracking log
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Competencies and Experience &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, Information Systems, or a related field
  </li>
  <li>
   4&ndash;8 years of experience in change management, digital adoption, or transformation programs
  </li>
  <li>
   Strong understanding of change management principles and adoption frameworks
  </li>
  <li>
   Experience in training, communications, and stakeholder engagement
  </li>
  <li>
   Ability to analyze user behavior and identify adoption challenges
  </li>
  <li>
   Strong documentation, facilitation, and presentation skills
  </li>
  <li>
   Excellent communication and interpersonal abilities
  </li>
  <li>
   Fluency in English (written and verbal); Arabic is an added advantage
  </li>
 </ul>
</div>


Change Management Specialist

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