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user support specialist

DM Clinical Research

<div><p>The <b>IT Support Specialist I</b> is to provide help to level one issue, as well as knowledge on technology to train staff.<br>
You will also be responsible for assisting and providing support for technical issues.<br>
<br>
<b>DUTIES &amp; RESPONSIBILITIES</b></p><ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul><p><b><br>
KNOWLEDGE &amp; EXPERIENCE</b><br>
<br>
<b>Education:</b></p><ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul><p><b><br>
Experience:</b></p><ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul><p><b><br>
Credentials:</b></p><ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul><p><b><br>
Knowledge and Skills:</b></p><ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div><p></p>

IT Support Specialist I

Mamji Hospital

<p><b>Job Title: IT Support Officer</b></p><p><b>Location:</b> Mamji Hospital, Karachi<br/><b>Job Type:</b> Full-Time<br/><b>Department:</b> Information Technology (IT)</p><p><b>Job Responsibilities:</b></p><ul><li>Provide first-level technical support to hospital staff for hardware, software, network, and system-related issues.</li><li>Install, configure, and maintain computer systems, printers, and hospital management software.</li><li>Monitor network performance and ensure reliable internet connectivity and data backup.</li><li>Maintain and troubleshoot servers, biometric devices, CCTV systems, and other IT equipment.</li><li>Manage user accounts, passwords, and access permissions in coordination with system administrators.</li><li>Document technical issues and solutions, and escalate complex problems when necessary.</li><li>Ensure data security protocols are followed and assist in IT audits or compliance checks.</li><li>Provide support during software upgrades, system integrations, or hospital-wide digital initiatives.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>1&ndash;3 years of experience in an IT support role (experience in healthcare or hospital settings is a plus).</li><li>Strong knowledge of Windows OS, MS Office, networking, and IT troubleshooting.</li><li>Familiarity with hospital management systems (HMS) and basic server management preferred.</li><li>Good communication skills and the ability to work under pressure.</li><li>Strong problem-solving skills and a service-oriented mindset.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Support Officer

Oxford University Press

<div></div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Digital Products Specialist
</b></h1></div></div></div></div><div><div><div><div>Location:
Karachi, PK, 74900
</div></div></div></div><div><div><div><div>Salary: Based on skills and experience
</div></div></div></div><div><div><div><div>Division: Education
</div></div></div></div><div><div><div><div>Department: Publishing
</div></div></div></div><div><div><div><div><p><b>About the Role</b><br>
We are looking for a Digital Products Specialist to join our dynamic team and help shape the future of our digital platforms. As a Digital Products Specialist, you will play a key role in the development, optimization, and management of innovative digital solutions. You will collaborate with cross-functional teams to ensure our products meet user expectations, align with business goals, and stay ahead of industry trends.</p>
<p>
Key responsibilities include:<br>
o Support the end-to-end lifecycle of digital products across web and mobile platforms.<br>
o Collaborate with cross-functional teams to define product features, user flows, and technical requirements.<br>
o Write and review code snippets for prototypes, automation scripts, and product enhancements (HTML/CSS/JS or Python preferred).<br>
o Create dashboards and reports to track product KPIs, user engagement, and feature adoption.<br>
o Analyze and present usage data via weekly and monthly reports to identify trends, pain points, and opportunities for improvement and decision making.<br>
o Provide strategic input for product positioning and differentiation.<br>
o Gather and analyse user feedback through surveys, interviews, and analytics.<br>
o Collaborate with design teams to improve UI/UX based on user behavior and feedback.</p><p><br>
<b>
About You</b></p>
<div>
The ideal candidate will have:<br>
<ul><li>Bachelor&rsquo;s degree in Computer Science.</li><li>2+ years of experience in digital product development, UX/UI, or technical product roles.</li><li>Proficiency in basic coding (HTML/CSS/JS or Python) and data tools (Excel, Google Analytics, Power BI).</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Familiarity with tools like Jira, Figma, Trello, and CMS platforms.</li><li>Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced digital environment.</li><li>Ability to work effectively with cross-functional teams, including designers, developers, and stakeholders, to drive digital projects forward.</li><li>Proficiency in Office Suite.</li></ul></div>
</div></div></div></div><div><div><p>We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.</p>
</div></div><div><div><div><div>Job Category: Product, UX &amp; Design</div></div></div></div></div></div></div><p></p>

Digital Products Specialist

Hospital Supply Corporation

<p>Hospital Supply Corporation is looking for a skilled and proactive &ldquo;<b>Technical Support Specialist&rdquo;</b> to join our IT team based at Karachi, Head Office. This role is responsible for ensuring smooth day-to-day IT operations, providing technical assistance across departments, and supporting healthcare-related systems and equipment.</p><p><b>Job Description:</b></p><ul><li>Provide day-to-day IT support across all departments</li><li>Manage and troubleshoot network infrastructure (LAN/WAN, switches, routers, firewalls)</li><li>Monitor system performance and ensure data security</li><li>Install, configure, and maintain hardware and software</li><li>Support Windows servers, Active Directory, and user account management</li><li>Perform routine user and server backups</li><li>Provide printer, workstation, and peripheral support</li><li>Support healthcare-related IT systems such as LIS (Laboratory Information System) and hospital equipment connectivity</li><li>Assist in IT projects and contribute to process improvements</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li>Bachelors or Master&rsquo;s degree in Information Technology, Computer Science, or a related field with 3&ndash;4 years of experience in IT hardware, network, and system support.</li><li>Hands-on experience with Windows servers, Active Directory, and data backup solutions and strong knowledge of networking and security principles.</li><li>Familiarity with healthcare IT systems (LIS, medical equipment integration) is preferred.</li><li>Strong troubleshooting and problem-solving skills with a customer-focused mindset.</li></ul><p>Interested candidates are requested to send their application <b>to:</b> <b>itjobs@hsc.com.pk</b> and <b>cc:</b> <b>careers@hsc.com.pk </b>bymentioning &ldquo;<b>Technical Support Specialist&rdquo;</b> in the subject line latest by <b>October 31, 2025.</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Creative Riots

<p><b>Key Responsibilities</b>:</p><ul><li>Provide technical support to staff for hardware, software, and networking issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Monitor and manage servers, LAN/WAN, firewalls, and internet connectivity.</li><li>Maintain and update IT inventory and documentation.</li><li>Ensure data backups and system security protocols are in place and followed.</li><li>Diagnose and troubleshoot system and network problems, resolving issues promptly.</li><li>Manage email systems, company domains, and cloud storage (e.g., Google Workspace, Microsoft 365).</li><li>Assist in software installation, licensing, and updates.</li><li>Coordinate with external vendors for repairs, services, or procurement.</li><li>Educate and support users on cybersecurity awareness and IT policies.</li></ul><p><b>Requirements</b>:</p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>1&ndash;2 years of experience in IT support or systems administration.</li><li>Strong knowledge of Windows/Mac OS, networking, and hardware troubleshooting.</li><li>Familiarity with network tools, antivirus software, firewalls, and backup systems.</li><li>Good communication and problem-solving skills.</li><li>Ability to prioritize tasks and work independently.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Utopia Fulfillment

<p><b>Shift Time: (Rotational)</b></p><p><b>Job Description:-</b></p><p>&middot; Act as the first line of communication with buyers, thus focusing intently on customer satisfaction and relationship management.</p><p>&middot; Entertain and resolve customers' concerns and questions on Amazon and other platforms.</p><p>&middot; Manage Feedback to track buyer satisfaction with our service, offer compensation where necessary and manage seller rating.</p><p>&middot; Write professional responses to customers&rsquo; emails using proper grammar, spelling and punctuation. Use pre-written templates, where appropriate.</p><p>&middot; Ensure ongoing customer satisfaction through timely responses to uplift and maintain the customer service rating on Amazon.</p><p>&middot; Maintain internal record of customer issues to escalate feedback to concerned team</p><p>&middot; Ensure coordination with the Customer Support and all other product teams to deliver accurate solutions to buyers</p><p>&middot; Adopt best practices for written communication, record keeping and top quality customer oriented approach.</p><p>&middot; Responsible for promoting a positive public image of the company.</p><p><b>Benefits:-</b></p><p>&middot; Transportation (Subsidized Rate)</p><p>&middot; Medical - IPD</p><p>&middot; Annual Bonus</p><p>. Meal (Subsidized Rate)</p><p>. Gym Facility</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

Email Support Specialist

Habib Bank AG Zurich

<div>
 <p>
  <strong>
   Overview:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a skilled Software Engineer; Document Specialist to join our team.
 </p>
 <p>
  In this role, you will be responsible for creating comprehensive and detailed documentation for developed systems, including system flows, architecture diagrams, user manuals, and technical specifications. You will collaborate closely with developers, product managers, and other stakeholders to ensure the documentation is clear, accurate, and easy to understand.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   &middot; System Documentation:
  </em>
 </p>
 <p>
  Write and maintain clear documentation for system architecture, flows, and user guides.
 </p>
 <p>
  <em>
   &middot; Collaboration:
  </em>
 </p>
 <p>
  Work with developers and project managers to document features and technical details.
 </p>
 <p>
  <em>
   &middot; Documentation Management:
  </em>
 </p>
 <p>
  Develop, update, and maintain documentation standards, templates, and version control.
 </p>
 <p>
  <em>
   &middot; Technical &amp; Compliance Docs:
  </em>
 </p>
 <p>
  Create and manage technical, infrastructure, and governance documentation, including for external or regulatory needs.
 </p>
 <p>
  <em>
   &middot; Platform &amp; Design Support:
  </em>
 </p>
 <p>
  Set up collaboration platforms and assist in creating technical design document
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; 4 Years degree in any IT related field
 </p>
 <p>
  &middot; 3 to 5 years of experience of related documentation
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Competencies:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Systems knowledge
 </p>
 <p>
  &middot; Punctuality
 </p>
 <p>
  &middot; Analytical skills
 </p>
 <p>
  &middot; Interpersonal and communication skills
 </p>
 <p>
  &middot; SQL coding skills
 </p>
 <p>
  &middot; Adherence to core value
 </p>
</div>


IT Documentation Specialist

Explore 1292+ User support specialist in Karachi this October. Find roles across top companies and apply now to boost your career.

1292 user support specialist jobs IN Karachi

IT Support Specialist I

IT Support Officer

Digital Products Specialist

Technical Support Specialist

IT Support Officer

Email Support Specialist

IT Documentation Specialist