customer service representative Jobs in Karachi

customer service representative

customer services specialist Jobs in Karachi

customer services specialist

customer care specialist

customer services specialist - international Jobs in Karachi

customer services specialist - international

customer support specialist Jobs in Karachi

customer support specialist

user support specialist

Robust Support and Solutions

Robust Support &amp; Solutions is looking to hire &quot;Live Support Specialist&quot; for it's Karachi office.Office Location: PECHS, BLOCK 6Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a weekKey Responsibilities: As a Live Support Specialist, you will be responsible for managing key operational functions, including processing discounts and refunds, handling inventory audits, and facilitating various system transfers. You will support system maintenance, perform resets, and provide technical assistance to ensure efficient functionality.Specific responsibilities include:<ul><li>Managing and auditing inventory processes.</li><li>Overseeing product life cycles, including End of Life (EOL) and aging products.</li><li>Processing refunds, discounts, and conducting financial reconciliations.</li><li>Providing technical support for system-related issues, such as email resets and account access problems.</li><li>Tracking shipments, monitoring open purchase orders, and resolving product-related disputes.</li><li>Compiling and maintaining detailed reports on inventory, transactions, and operational performance.</li></ul>Qualifications &amp; Requirements:<ul><li>Proficiency in MS Office, especially Excel.</li><li>Strong organizational skills with the ability to multitask effectively.</li><li>Proactive and able to solve problems efficiently.</li><li>Excellent communication skills and attention to detail.</li><li>Ability to think creatively and find innovative solutions.</li></ul>Job Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you willing to do an ONSITE, night shift (8pm-5am, 6 days a week)?</li><li>Please share your current/ last drawn salary and your salary expectations for this role?</li><li>Do you have good command on MS Excel Microsoft Excel skills (VLOOKUP &amp; XLOOKUP, Pivot Table Reports, Sumifs, Countifs, Conditional Formating &amp; Index-Match) ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>inventory management/ customer support: 2 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: Remote

Live Support Specialist

Market IQ

Company DescriptionToko builds apps to digitize business operations, so small businesses and entrepreneurs can run and grow their business. We started off as a simple idea to help small business owners manage their credit. Today we work with ~1 million small businesses helping them manage their cash, credit, stock, payroll and ecommerce. We work to provide new ways for small business owners to digitize their operations so they can grow their business and get time with their families.Job Description We are seeking a dedicated and skilled Application Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across various communication channels.Key Responsibilities:<ul><li>Provide exceptional customer support via phone, email, and group chat.</li><li>Serve as a key liaison between customers and internal teams to facilitate problem resolution.</li><li>Manage and track customer inquiries and issues through a ticketing system, ensuring timely and effective follow-up.</li><li>Document customer interactions and solutions to contribute to a comprehensive knowledge base.</li></ul>Requirements and Qualification:<ul><li>Experience with Retail and/or Restaurant Point of Sale (POS) solutions.</li><li>Basic knowledge of hardware and network troubleshooting.</li><li>A Bachelor's degree in IT field or an equivalent professional qualification.</li><li>Proficiency in using a ticketing system (e.g., HubSpot, Jira etc).</li><li>Excellent communication skills, both written and verbal.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Application Support Specialist

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Support at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interactions, Support &amp; Sale</li><li>Engage with customers via telephone to efficiently address and resolve queries about products, sales, retentions, resolution, quality assurance and bookings, aiming for first-contact resolution to ensure customer satisfaction.</li><li>Manage to maintain a high customer satisfaction level consistently.</li><li>Utilize strategic techniques to transform inquiries into opportunities for customer upgrades, sales and savings.</li><li>Product Knowledge &amp; Expertise:</li><li>Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers.</li><li>Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li><li>Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting:</li><li>Collaborate closely with the UK team to ensure timely updates and synchronisation of customer interaction data.</li><li>Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills (A/O Level preferred)</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Timings: Afternoon Shift (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.</li><li>Annual bonuses, Anniversary bonus, KPI based rewards &amp; several fringe benefits.</li><li>Office location: PECHS, Block-6, Sharah-e-Faisal, Karachi.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li></ul>Join Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we provide a unique environment for professional growth and international exposure. With a strong emphasis on work-life balance and a positive, nurturing culture, we prioritize the well-being and development of our team members.Job Type: Full-timeApplication Question(s):<ul><li>Rate your English communication out 5.</li></ul>Experience:<ul><li>Customer Support: 1 year (Required)</li></ul>Work Location: In person

Customer Support Specialist

Empire Tecknologies

We are looking for a Support Officer (Software) to join our growing team. The ideal candidate will be responsible for providing technical assistance, troubleshooting, and support to clients and internal teams for our software solutions. You will play a key role in ensuring smooth operations, resolving issues quickly, and maintaining high levels of customer satisfaction.Job Type: Full-timeExperience:<ul><li>2years: 2 years (Preferred)</li></ul>Work Location: In person

Support Officer – Software

Fulcrum Pvt Ltd

Fulcrum Pvt Ltd is looking for a &quot; Odoo Specialist &quot; for our leading client.Job Description &ndash; Odoo SpecialistPosition: Odoo Specialist Location: DHA City Karachi Job Type: Full-timeJob OverviewWe are looking for a highly skilled Odoo Specialist to join our team. The ideal candidate will have hands-on experience in Odoo ERP development and customization with the ability to design, implement, and maintain business applications. Preference will be given to candidates with an Odoo Developer Certification.Key Responsibilities<ul><li>Design, develop, and customize Odoo ERP modules based on business requirements.</li><li>Configure, maintain, and upgrade Odoo applications and databases.</li><li>Integrate Odoo with third-party applications and services.</li><li>Analyze user needs and provide appropriate ERP solutions.</li><li>Develop reports, workflows, and dashboards within Odoo.</li><li>Ensure data accuracy, security, and system performance.</li><li>Provide technical support, training, and documentation for end-users.</li><li>Collaborate with cross-functional teams to gather requirements and deliver effective solutions.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Bachelor&rsquo;s degree in Computer Science / IT.</li><li>Experience: 3&ndash;5 years of professional experience in Odoo ERP Development.</li><li>Certification: Odoo Certified Developer (preferred).</li><li>Technical Skills:</li><li>Strong expertise in Python, PostgreSQL, and Odoo framework.</li><li>Knowledge of Odoo architecture, ORM, and QWeb reports.</li><li>Familiarity with Linux, Git, and API integrations.</li><li>Front-end knowledge (JavaScript, XML, HTML, CSS) is a plus.</li><li>Strong problem-solving, analytical, and communication skills.</li><li>Ability to work independently and within a team environment.</li></ul>Job Type: Full-timeWork Location: In person

Odoo Specialist

Caps IT Solutions

We are looking for a motivated and detail-oriented Business Development Manager to join our growing team. In this role, you will be responsible for managing client accounts and performing outreach to potential clients through cold calls. You&rsquo;ll serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.Key Responsibilities:Act as the main liaison for assigned U.S.-based clients, managing all their front desk support needsBuild strong, long-term relationships with clients through consistent communication and professionalismMake outbound cold calls to small businesses in the U.S. to introduce our services and set up follow-upsUnderstand client pain points and communicate how our virtual receptionist services add valueCoordinate with the operations team to ensure smooth onboarding and service deliveryTrack and report performance, feedback, and client satisfactionMaintain accurate records in CRM and internal systemsRequirements:1&ndash;2 years of experience in customer service, account management, or telesalesExcellent English communication skills (spoken and written)Bachelor&rsquo;s degree from a recognized universityStrong problem-solving and client-handling skillsComfortable working night shift (9 AM to 6 PM Eastern Time)Positive attitude, team player, and highly organizedPerks:Fixed night shift (weekends off)US Federal Holidays off.Fast-growing company with career advancement opportunitiesHands-on training and supportive work environmentJob Type: Full-timeWork Location: In person

Creative HR Solutions (Pvt.) Ltd.

Job Summary:We are seeking a skilled and detail-oriented ERP Implementation Specialist &amp; Developer to lead the deployment, customization, and support of our ERP system. This role combines ERP implementation expertise with hands-on development, ensuring seamless integration of the ERP platform with business operations.Key Responsibilities:ERP Implementation:<ul><li>Lead or participate in end-to-end ERP implementation projects, from requirement gathering to post-go-live support.</li><li>Conduct gap analysis between business requirements and ERP functionality.</li><li>Collaborate with stakeholders to map business processes to ERP modules.</li><li>Configure ERP modules (Finance, HR, Sales, Inventory, Manufacturing, etc.) as per business needs.</li><li>Provide training and support to end-users and ensure user adoption.</li><li>Assist with data migration, validation, and reconciliation.</li></ul>Development &amp; Customization:<ul><li>Develop and customize ERP modules using appropriate tools/languages.</li><li>Create and maintain custom reports, dashboards, and workflows.</li><li>Integrate ERP with third-party applications via APIs or other middleware.</li><li>Perform system upgrades, patching, and performance tuning as needed.</li><li>Ensure code quality through testing and documentation.</li></ul>Support &amp; Maintenance:<ul><li>Provide ongoing support and troubleshooting for ERP-related issues.</li><li>Monitor system performance and ensure ERP uptime.</li><li>Document technical specifications and user manuals.</li><li>Collaborate with vendors and consultants when necessary.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or a related field.</li><li>Proven experience with ERP implementation and customization.</li><li>Strong programming skills (based on ERP platform).</li><li>Experience with data migration, ETL tools, and integration technologies.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>What is your qualification?</li><li>What is your level of Expertise in ERP Implementation? </li><li>What is your current salary &amp; benefits?</li><li>What is your expected salary?</li><li>What is your notice period from your current job?</li></ul>Work Location: In person

ERP Implementation Specialist & Developer

Explore 1327+ User support specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1327 user support specialist jobs IN Karachi

Live Support Specialist

Application Support Specialist

Customer Support Specialist

Support Officer – Software

Odoo Specialist

Customer Support Specialist

ERP Implementation Specialist & Developer