customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

customer success specialist Jobs in Karachi

customer success specialist

customer support

user support specialist

Hiring Talent

We are on the lookout for a User Support Specialist for our client in Karachi.Job Type: Full-time, onsiteShift Timings: 3 pm to 12 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:&middot; Respond to user queries promptly and professionally via email, chat, and phone&middot; Troubleshoot and resolve user issues &mdash; account access, app behavior, billing questions, and feature guidance&middot; Escalate technical bugs and edge cases to the engineering team with clear, reproducible descriptions&middot; Maintain and update help documentation, FAQs, and canned responses as the product evolves&middot; Track recurring issues and surface patterns to product and engineering to drive improvements&middot; Guide users through onboarding, feature adoption, and account setup&middot; Follow up on resolved issues to ensure user satisfaction and close the loopRequirements:&middot; 1-2 years in a customer support, help desk, or user-facing role&middot; Excellent written communication &mdash; clear, concise, and professional tone in every interaction&middot; Strong verbal communication &mdash; able to articulate issues and solutions clearly&middot; Empathetic and patient &mdash; able to handle frustrated users with composure and care&middot; Detail-oriented &mdash; able to document issues clearly and follow through on resolutions&middot; Comfortable learning new software tools quickly and navigating technical products&middot; Organized and self-driven &mdash; able to manage multiple conversations and prioritize effectivelyInterested candidates may apply.Application Question(s):<ul><li>Are you willing to work onsite from 3 pm to 12 am ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer support or help desk: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently (Preferred)</li></ul>Work Location: In person

User Support Specialist

We are looking for a Customer Support Specialist for our client in KarachiJob Type: Full-time, onsiteShift Timings: 3 pm to 12 amLocation: Shahrah-e-Faisal, KarachiIndustry: AI / FintechResponsibilities:<ul><li>Respond to user inquiries in a timely and professional manner via email, chat, and phone.</li><li>Troubleshoot and resolve user issues related to account access, application functionality, billing inquiries, and feature usage.</li><li>Escalate technical issues and bugs to the engineering team with clear and reproducible details.</li><li>Maintain and update help documentation, FAQs, and standard responses as the product evolves.</li><li>Monitor recurring issues and share insights with the product and engineering teams to support continuous improvement.</li><li>Assist users with onboarding, account setup, and adoption of key product features.</li><li>Follow up with users after issue resolution to ensure satisfaction and proper closure.</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in customer support, help desk, or a similar user-facing role.</li><li>Excellent written communication skills with a clear, concise, and professional tone.</li><li>Strong verbal communication skills with the ability to explain issues and solutions effectively.</li><li>Empathetic and patient approach when assisting users, especially in challenging situations.</li><li>Strong attention to detail with the ability to accurately document issues and follow through on resolutions.</li><li>Comfortable learning new software tools and navigating technical products.</li><li>Well-organized and self-motivated, with the ability to manage multiple conversations and prioritize tasks efficiently.</li></ul>Interested candidates may apply.Application Question(s):<ul><li>Are you willing to work onsite from 3 pm to 12 am?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>customer support: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Specialist

Premio Travel and Tours

Job Description: We are looking for a motivated Customer Support Specialist to join our team. The role involves handling customer calls, assisting with inquiries, and supporting sales activities while providing excellent customer service.Responsibilities:<ul><li>Handle inbound and outbound customer calls</li><li>Assist customers with product information and support</li><li>Promote products and help generate sales</li><li>Resolve customer issues in a professional manner</li><li>Maintain records of customer interactions</li></ul>Requirements:<ul><li>Good communication skills</li><li>Ability to handle customer calls confidently</li><li>Basic computer knowledge</li><li>Sales experience is a plus</li><li>Positive and customer-focused attitude</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Utopia Fulfillment

Responsibilities:<ul><li>Serve as the first point of contact for buyers, ensuring excellent customer satisfaction and relationship management.</li><li>Address and resolve customer queries and concerns on Amazon and other eCommerce platforms.</li><li>Manage feedback, monitor buyer satisfaction, and maintain seller ratings through appropriate follow-ups.</li><li>Draft professional email responses with accurate grammar, clarity, and tone.</li><li>Coordinate with internal teams to provide timely and accurate solutions to customer issues.</li><li>Maintain records of customer interactions and escalate feedback to relevant departments to improve service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or equivalent qualification.</li><li>Proven experience in customer support, preferably in eCommerce or online retail.</li><li>Excellent written communication skills with strong grammar and clarity.</li><li>Ability to handle multiple conversations and tasks simultaneously.</li><li>Familiarity with eCommerce platforms such as Amazon Seller Central, Shopify, or Walmart Seller Center is a plus.</li><li>Experience using CRM or helpdesk tools like Zendesk, Gorgias, or HubSpot.</li></ul>Job Type: Part-timeWork Location: In person

Email Support Specialist

Horizon Tech

Detail-oriented and reliable professional with experience in system monitoring and administrative operations using Microsoft Office 365. Skilled identifying and reporting issues, maintaining accurate records, and supporting daily office operations. Known for strong organizational abilities, proactive communication, and the capability to ensure systems and workflows run smoothly.Responsibilities<ul><li>﻿Monitor system activity of users assure compliance</li><li>Identify, log, and escalate system alerts or issues</li><li>Maintain accurate operational and activity reports</li><li>Assist with administrative and documentation tasks</li><li>Coordinate with teams to ensure timely issue resolution</li><li>Maintain organized system records and reports</li></ul>Requirements<ul><li>﻿System Monitoring: Monitoring system dashboards, tracking alerts, identifying irregular activity, and reporting issues promptly.</li><li>Microsoft Office 365: Proficient in Excel, Word, Outlook, PowerPoint and Teams</li><li>Reporting &amp; Documentation: Preparing daily and weekly operational reports and maintaining system logs.</li><li>Email &amp; Calendar Coordination: Managing communication, scheduling meetings, and maintaining organized records.</li><li>Data Management: Accurate data entry, spreadsheet tracking, and database maintenance.</li><li>Team Coordination: Communicating system updates and coordinating with technical teams when issues arise.</li></ul>Tools &amp; Platforms:<ul><li>Microsoft Office 365 (Excel, Word, Outlook, PowerPoint, Teams)</li><li>System monitoring dashboards</li><li>Basic CRM systems and reporting tools (Plus Point)</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>What will be your expected salary? </li><li>Are you comfortable working an evening night shift?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> Monitoring Track dashboards, alerts, and report issues: 2 years (Required)</li><li>Microsoft Office 365 Excel Word, Outlook, PPT, Teams: 2 years (Required)</li><li>Reporting &amp; Documentation: Prepare reports and maintain logs: 2 years (Required)</li><li> data entry, spreadsheet tracking, and database maintenance.: 2 years (Required)</li><li>Handling communication, meetings, and organized records: 2 years (Required)</li><li>Updating systems and coordinating with technical teams.: 2 years (Required)</li></ul>Work Location: In person

System Monitoring & Administrative Support Specialist

ASPIRE 92 (SMC-PRIVATE) LIMITED

Job Description:We are seeking a skilled and detail-oriented CRM Specialist to support our marketing and sales teams by building, customizing, and optimizing our platform. The ideal candidate will have a strong understanding of CRM application, workflows, and integrations, as well as experience with dashboard and report creation within the CRM.Key Responsibilities: &middot; Manage the company&rsquo;s CRM platform&middot; Develop and manage dashboards and reports&middot; Ensure all customer data is accurately recorded and kept up-to-date in the CRM system&middot; Train other staff members on the use of the CRM system&middot; Conduct regular audits of the CRM system to ensure data integrity&middot; Analyze customer interactions and data within the CRM system to provide feedback and recommendations for improving customer service and sales strategies&middot; Identify and resolve CRM system issues&middot; Optimize and customize existing assets including landing pages, emails, and forms&middot; Build and maintain automation workflows, lists, and lead scoring models&middot; Work with internal and external teams to maintain application integrations&middot; Troubleshoot technical issues and ensure platform performance and reliability&middot; Stay up to date with features, best practices, and industry trendsRequirements &amp; Qualifications:&middot; 2+ years of experience working with CRM&middot; Experience building custom modules, email templates, and dashboards in CRM&middot; Knowledge of workflows, lead nurturing, and marketing automation&middot; Familiarity with APIs and integrating with external systems&middot; Strong attention to detail and ability to manage multiple projects simultaneously&middot; Background in digital marketing or user experienceSkills:&middot; Proven ability to manage multiple tasks and meet deadlines&middot; Strong attention to detail and organizational skills&middot; Ability to work independently and as part of a teamJob Type: Full-timeWork Location: Hybrid remote in Karachi

CRM Specialist

SAGA REAL ESTATE

We are looking for a skilled Web Developer &amp; SEO Specialist who can build, optimize, and maintain websites while improving search engine rankings and online visibility. The ideal candidate should have strong technical development skills combined with a solid understanding of SEO strategies.Key Responsibilities:<ul><li>Develop, maintain, and update websites using HTML, CSS, JavaScript, WordPress, or other CMS platforms</li><li>Optimize website structure, speed, and performance for better user experience and SEO</li><li>Perform on-page and technical SEO including keyword optimization, meta tags, schema markup, and internal linking</li><li>Conduct keyword research and competitor analysis</li><li>Improve website rankings on search engines such as Google</li><li>Monitor website performance using Google Analytics, Google Search Console, and SEO tools</li><li>Implement technical SEO fixes (sitemaps, robots.txt, page speed optimization, mobile responsiveness)</li><li>Manage backlinks and link-building strategies</li><li>Collaborate with marketing and content teams to implement SEO strategies</li><li>Fix website bugs and ensure site security and updates</li></ul>Requirements:<ul><li>Proven experience in Web Development and SEO</li><li>Knowledge of HTML, CSS, JavaScript, PHP, WordPress</li><li>Familiarity with SEO tools (Ahrefs, SEMrush, Moz, Google Search Console)</li><li>Understanding of technical SEO, on-page SEO, and off-page SEO</li><li>Experience with website speed optimization and mobile-friendly design</li><li>Basic knowledge of UI/UX principles</li><li>Strong analytical and problem-solving skills</li></ul>How to Apply: Interested candidates can apply through IndeedJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Web Developer & SEO Specialist

Explore 1042+ User support specialist in Karachi this March. Find roles across top companies and apply now to boost your career.

1042 user support specialist jobs In Karachi

User Support Specialist

Customer Support Specialist

Customer Support Specialist

Email Support Specialist

System Monitoring & Administrative Support Specialist

CRM Specialist

Web Developer & SEO Specialist