customer support representative Jobs in Karachi

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customer service representative Jobs in Karachi

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international customer support specialist

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Expert BOS

Job Title: IT Support Specialist Location: Karachi (Onsite) Schedule: 6 Days a Week - Night ShiftAbout the RoleWe are seeking a highly experienced and versatile IT Support Specialist to join our team. This role is ideal for someone who is comfortable wearing many hats&mdash;handling everything from day-to-day technical support to systems administration, cybersecurity, networking, cloud management, and strategic IT planning. If you thrive in dynamic environments, take ownership, and can independently manage a wide scope of IT responsibilities, we want to meet you.Key Responsibilities:<ul><li>Manage and maintain Microsoft Azure environments, including tenant configurations.</li><li>Provide Level 1&ndash;3 support for hardware, software, and network issues.</li><li>Install, configure, and maintain servers, network devices, and IT infrastructure.</li><li>Monitor system performance and ensure high availability of critical systems.</li><li>Manage backups, disaster recovery procedures, and system updates.</li><li>Implement security best practices across all systems.</li><li>Monitor for vulnerabilities, threats, and unauthorized access.</li><li>Maintain compliance with data protection and security standards.</li><li>Manage and support cloud services.</li><li>Administer virtual machines, storage solutions, and cloud-based applications.</li><li>Lead and execute IT projects from planning to deployment.</li><li>Evaluate new technologies and recommend improvements.</li><li>Manage IT vendors, procurement, and contract negotiations.</li><li>Maintain detailed documentation of systems, processes, and configurations.</li><li>Develop IT policies, SOPs, and best practices.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of professional experience in a broad IT role.</li><li>Strong knowledge of Windows and/or Linux environments.</li><li>Solid understanding of networking: TCP/IP, DNS, DHCP, firewalls, VPNs.</li><li>Experience with server administration, virtualization (VMware/Hyper-V), and cloud platforms.</li><li>Familiarity with cybersecurity practices, monitoring tools, and risk mitigation.</li><li>Experience supporting both remote and on-site teams.</li><li>Strong troubleshooting, communication, and project management skills.</li><li>Ability to work independently and handle multiple priorities.</li><li>Manage user accounts, permissions, and workstation setups.</li></ul>Requirements:Strong expertise in Microsoft Azure &amp; Tenants Management Experience in IT support &amp; troubleshooting (hardware/software/network) Ability to work night shifts (onsite in Karachi) Knowledge of cloud security and infrastructure management is a plusWhy Join Us?Opportunity to work with cutting-edge cloud technologies Collaborative &amp; growth-oriented work environment Career advancement opportunitiesIf you're a tech-savvy problem-solver ready to take on this challenge, we'd love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>Azure: 1 year (Required)</li><li>Tenants: 1 year (Required)</li></ul>Work Location: In person

IT Support Specialist

DM Clinical Research

<div>The IT Support Specialist I is to provide help to level one issue, as well as knowledge on technology to train staff. 
You will also be responsible for assisting and providing support for technical issues. 
 
DUTIES &amp; RESPONSIBILITIES<ul><li>
Assisting and providing support for technical issues</li><li>
Collaborate with IT team, cross-functional teams and all DMCR departments</li><li>
Work independently in a hybrid environment with limited supervision with the ability to prioritize objectives</li><li>
Serve as the initial point of contact for incoming support requests, provide all level 1 support, enter all activities into the ticketing system, provide updates, and resolve requests in accordance with departmental standards. Ability to triage incoming requests to the appropriate person.</li><li>
Assist in the compilation/maintenance of an accurate inventory of hardware and software</li><li>
Assist in network troubleshooting layer 1 through layer 7 of the OSI model. Including but not limited to network applications and physical cabling (voice &amp; data) issues that affected workstation connectivity.</li><li>
Train staff in how to use a computer, email, audio/video, and telecommunication features and functionality.</li><li>
Create end-user documentation and guides as needed</li><li>
Coordinates and performs support for laptops, desktops, and mobile devices. Including but not limited to peripherals, office copiers, printers, and cameras. Ability to research and resolve technical issues.</li><li>
Deliver and set up equipment in and around metropolitan Houston</li><li>
Any other matters as assigned by management.</li></ul> 
KNOWLEDGE &amp; EXPERIENCE 
 
Education:<ul><li>
High school diploma or GED, required</li><li>
Associates Degree or Bachelor&rsquo;s Degree, preferred</li></ul> 
Experience:<ul><li>
1+ years of help desk function with end user computer support. Experience may be accepted in lieu of experience.</li></ul> 
Credentials:<ul><li>
Network+, Google Workspace Certification, and/or Microsoft 365 Enterprise Admin</li><li>
Required: CompTIA A+ (or equivalent)</li></ul> 
Knowledge and Skills:<ul><li>
Excellent customer service and communication skills</li><li>
Ability to troubleshoot software and hardware problems</li><li>
Familiarity with common software applications and operating systems</li><li>
Ability to work well under pressure</li><li>
Strong time-management skills</li><li>
Experience with ticketing systems</li><li>
Ability to teach technical concepts in a non-technical manner</li><li>
Ability to research technical issues</li><li>
Experience with remote support tools</li><li>
Ability to learn quickly and adapt to new technologies</li></ul></div>

IT Support Specialist I

Oxiliry

<div>
 
 The People Services &amp; Systems Specialist is responsible for delivering efficient HR operations, maintaining accurate employee data, and supporting HRIS/technology implementation projects. This role strengthens the employee experience through reliable service delivery and improved system functionality.
 
 
 
 
 
 Requirements
 
 
 
 
 People Operations (HR Services)
 
 
 
 <ul>
 <li>
 Execute end-to-end HR operations including onboarding, offboarding, employee data management, and HR documentation.
 
 </li>
 <li>
 Maintain accurate employee records in HRIS while ensuring compliance with internal policies and statutory requirements.
 
 </li>
 <li>
 Support payroll preparation by validating employee data and attendance records.
 
 </li>
 <li>
 Act as the first point of contact for employee inquiries and ensure timely service delivery.
 
 </li>
 <li>
 Prepare HR letters, reports, and dashboards as needed.
 
 </li>
 </ul>
 
 
 HR Systems &amp; Technology Implementation
 
 
 
 <ul>
 <li>
 Support implementation, adoption, and optimization of HR technology tools (HRIS, ATS, performance systems, etc.).
 
 </li>
 <li>
 Collaborate with People &amp; Culture and IT teams for system testing, troubleshooting, and enhancements.
 
 </li>
 <li>
 Provide user support, guidance, and training to improve system utilization.
 
 </li>
 <li>
 Ensure data integrity through regular audits and system monitoring.
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 Process Improvement &amp; Compliance
 
 
 
 <ul>
 <li>
 Assist in documenting and improving HR operational processes.
 
 </li>
 <li>
 Ensure HR operations comply with organizational policies, labor laws, and data privacy standards.
 
 </li>
 <li>
 Participate in automation, digitization, and employee experience enhancement initiatives.
 
 </li>
 </ul>
 
 
 3. Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 Accuracy and timeliness of HR transactions
 
 </li>
 <li>
 HRIS data integrity and audit performance
 
 </li>
 <li>
 Issue resolution turnaround time
 
 </li>
 <li>
 Effectiveness of system implementation support
 
 </li>
 <li>
 Employee satisfaction levels with People Services
 
 </li>
 </ul>
 
 
 4. Knowledge, Skills &amp; Competencies
 
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong understanding of HR operations and employee lifecycle management
 
 </li>
 <li>
 Experience with HRIS platforms (e.g., Zoho , Workday, Oracle, or similar)
 
 </li>
 <li>
 HR reporting, data management, and workflow knowledge
 
 </li>
 <li>
 Familiarity with system testing or implementation support
 
 </li>
 </ul>
 
 
 
 
 
 
 
 Core Competencies
 
 
 
 <ul>
 <li>
 Tech Savvy
 
 </li>
 <li>
 Action Oriented
 
 </li>
 <li>
 Collaborates
 
 </li>
 <li>
 Ensures Accountability
 
 </li>
 <li>
 Plans &amp; Aligns
 
 </li>
 <li>
 Communicates Effectively
 
 </li>
 </ul>
 
 
 5. Experience &amp; Education Requirements
 
 
 
 <ul>
 <li>
 
 Education:
 
 Minimum Bachelor&rsquo;s degree in HR, Business Administration, or related field
 
 </li>
 <li>
 
 Experience:
 
 Minimum
 
 3 years
 
 in HR operations; exposure to HR systems implementation preferred
 
 
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 OPD
 
 </li>
 <li>
 IPD including Parents
 
 </li>
 <li>
 Quarterly Bonus
 
 </li>
 <li>
 Leaves
 
 </li>
 <li>
 Fuel Card
 
 </li>
 </ul>
</div>

People Services & Systems Specialist

Simcoe IT

Location: Karachi, Pakistan (On-site)Shift Timing: 9:00 AM &ndash; 6:00 PM AESTResponsibilities:Provide first-level support for hardware, software, and network issues.Monitor, maintain, and troubleshoot IT systems and servers.Manage user accounts, groups, and permissions in Active Directory (AD).Assist in deploying new systems, updates, and IT infrastructure changes.Maintain documentation of technical issues, resolutions, and procedures.Collaborate with the IT team to ensure smooth IT operations.Requirements:2&ndash;3 years of experience in IT support, systems administration, or related roles.Hands-on experience with Active Directory, Windows Server, and basic networking concepts.Knowledge of computer hardware, software installation, and troubleshooting.Strong problem-solving and communication skills.Willingness to work onsite in Karachi.Relevant certifications (e.g., CompTIA A+, Microsoft Certified, or similar) are a plus.Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in IT Support or Systems Administration?</li><li>Do you have hands-on experience with Active Directory (user creation, password reset, permissions)?</li><li>Have you worked with Windows Server before?</li><li>Are you willing to work on-site in Shahrah-e-Faisal, Karachi ?</li><li>Are you comfortable working the 9:00 AM &ndash; 6:00 PM shift?</li><li>Do you have any relevant certifications (CompTIA A+, Microsoft, etc.)?</li><li>Do you have trouble shooting experience ?</li></ul>Experience:<ul><li>IT support, systems administration, or related roles.: 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

IT Support (Level 1)

Domains Yesterday | Buy Premium Domains for Online Success

<div>
 
 
 US Corporate Support | Earn up to 75k | No Sales Targets
 
 
 
 
 Domains Yesterday
 
 is the hiring partner for
 
 ABS International
 
 (A 16-Year Principal US Business). We are expanding our internal support team in Karachi.
 
 This is NOT a third-party BPO project.
 
 We are the Principal Business Owner. We need
 
 Problem Solvers
 
 who want a stable career without the pressure of cold calling.
 
 
 
 THE OFFER (Fixed &amp; Stable):
 
 
 <ul>
 <li>
 
 Base Salary:
 
 
 PKR 45,000 &ndash; PKR 50,000
 
 (Fixed &amp; Guaranteed).
 </li>
 <li>
 
 Performance Bonus:
 
 Earn up to
 
 PKR 25,000+
 
 monthly (Based on Quality/Attendance).
 </li>
 <li>
 
 Total Potential:
 
 
 PKR 75,000+.
 
 </li>
 <li>
 
 Stability:
 
 Direct US employment. Permanent Role.
 </li>
 </ul>
 
 
 THE ROLE (Service First):
 
 
 <ul>
 <li>
 
 Support:
 
 Assist US business clients via Phone &amp; Email regarding their accounts.
 </li>
 <li>
 
 Resolve:
 
 Fix account issues and ensure 100% satisfaction.
 </li>
 <li>
 
 Retain:
 
 Build relationships so clients stay with us long-term.
 </li>
 <li>
 
 Zero Sales:
 
 You will never be asked to sell. Your job is
 
 Service
 
 .
 </li>
 </ul>
 
 
 REQUIREMENTS:
 
 
 <ul>
 <li>
 
 English:
 
 Native/Neutral Accent is
 
 Mandatory
 
 .
 </li>
 <li>
 
 Experience:
 
 1+ Year in International Support (CSR).
 </li>
 <li>
 
 Shift:
 
 Night (6:00 PM &ndash; 2:00 AM), (10:00 PM - 6:00am)
 </li>
 <li>
 
 Location:
 
 Gulshan-e-Iqbal &amp; Gulistan-e-Johar.
 </li>
 </ul>
 
 
 HOW TO APPLY:
 
 Click
 
 "Easy Apply"
 
 .
 
 We are hiring the new batch immediately.
 
 
</div>

International Customer Support Specialist (Non-Sales / US Operations)

Sama Engineering

Location: Karachi (Nazimabad preferred) Department: IT Job Type: Full-TimeAbout the RoleWe are looking for a proactive IT Specialist to manage hardware/software systems, resolve technical issues, support company infrastructure, and ensure seamless digital operations across departments. The ideal candidate is problem-solving oriented, reliable, and capable of delivering IT solutions in a fast-paced environment.Key Responsibilities<ul><li>Provide daily technical support for desktops, laptops, printers, and networking devices.</li><li>Install, configure, and maintain operating systems, software, and security tools.</li><li>Monitor network performance, troubleshoot connectivity issues, and coordinate ISP support.</li><li>Manage user accounts, access permissions, and backups.</li><li>Maintain IT asset inventory (devices, accessories, licenses).</li><li>Ensure antivirus and data protection policies are applied.</li><li>Assist HR, Operations, and Production departments in IT-related tasks (ERP, email, system access).</li><li>Provide user training for basic tools and best practices.</li></ul>Required Skills &amp; Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field.</li><li>Proven experience in IT support (1&ndash;3 years preferred).</li><li>Strong knowledge of Windows OS, Google Workspace / MS Office, and networking basics.</li><li>Familiarity with LAN/WAN, routers, switches, and WIFI configuration.</li><li>Experience in troubleshooting hardware, servers, or CCTV is a plus.</li><li>Ability to document issues and communicate professionally.</li><li>Strong problem-solving skills and time management.</li></ul>Preferred Qualities<ul><li>Self-motivated and quick learner.</li><li>Ability to multitask and work under deadlines.</li><li>Team player with a service-oriented mindset.</li></ul>Benefits<ul><li>Competitive salary</li><li>Growth opportunities</li><li>Professional and supportive work environment</li></ul>How to ApplySend your CV to: hr@samaengineering.com Contact: 0333-0304776Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

IT Specialist

ARRAK CONSULTING SMC PRIVATE LIMITED

Web Developer &ndash; WordPress &amp; Shopify SpecialistLocation: Onsite &ndash; Night Shift Company: Arrak ConsultingJob OverviewArrak Consulting is looking for a Web Developer with strong experience managing and optimizing websites on WordPress and Shopify platforms . This role is perfect for someone who understands how to use existing tools, themes, plugins, and page builders to maintain and enhance professional websites.Key ResponsibilitiesWebsite Management (WordPress &amp; Shopify)&#9679; Create, edit, and manage website content and layouts&#9679; Customize themes using page builders (e.g., Elementor, WPBakery, Shopify theme editor)&#9679; Manage plugins, apps, and integrations&#9679; Optimize product and landing pages for user experience and performanceE-Commerce Management&#9679; Add/update products, categories, and banners on Shopify&#9679; Ensure accurate product descriptions, images, and pricing&#9679; Support sales campaigns and promotional updatesSite Optimization &amp; Maintenance&#9679; Improve page speed and user experience using available tools&#9679; Perform regular updates and troubleshoot basic plugin/app issues&#9679; Ensure websites are mobile-friendly and SEO-readyTeam Collaboration&#9679; Work closely with designers, content creators, and marketing team&#9679; Follow campaign timelines and complete assigned web tasks on schedule&#9679; Suggest improvements based on platform best practicesRequired Qualifications&#9679; Minimum 2 years of experience with WordPress and Shopify&#9679; Strong understanding of page builders, themes, and plugins/apps, frameworks&#9679; Ability to manage online stores and website content&#9679; Familiarity with basic SEO best practices and responsive design&#9679; Strong attention to detail, problem-solving, and time management&#9679; Ability to work independently and communicate effectively with a team&#9679; Ability to make changes using custom code&#9679; Ability to work night shifts and manage multiple tasks simultaneously.&#9679; Proficiency in English language (Written &amp; verbal)&#9679; Willing To Travel Internationally (When required)Education Requirement&#9679; Bachelor&rsquo;s degree in Computer Science, Information Technology, Web Development, or a related field (Diploma holders with strong hands-on experience will also be considered.)Bonus Skills (Preferred but not required)&#9679; Experience with tools like Canva, Google Analytics, or Meta Pixel&#9679; Understanding of e-commerce marketing (email popups, product filters, etc.)&#9679; Basic image editing skills (e.g., resizing, compression)Familiarity with DevOps practices for website deployment, updates, or version controlShift Details:This position requires availability during the night shift to support store operations and reporting needs.Timings : Night shiftWorking days: 6 days a weekApplication Requirement:Applicants must include a recent passport-size photograph along with their updated CV/resume.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personApplication Deadline: 25/07/2025

Web Developer – WordPress & Shopify Specialist (Onsite – Night Shift)

Explore 1555+ User support specialist in Karachi this December. Find roles across top companies and apply now to boost your career.