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ONFTECH

<div>
 
 
 IT Support &amp; Deployment Specialist
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Work Type:
 
 Hybrid (Onsite &amp; Remote)
 
 
 
 &nbsp;
 
 
 
 
 About Us
 
 
 
 ONFTECH is a global player in
 
 Fintech and RegTech solutions
 
 , dedicated to helping businesses navigate complex digital transformations. With a strong presence across the GCC and Europe, we specialize in process automation, centralized information management, and user-friendly solutions that drive efficiency and innovation. Our team thrives on creativity, collaboration, and a shared mission to solve critical challenges in the fintech space. Joining ONFTECH means becoming part of a culture that values growth, impact, and excellence. ONFTECH AL ARABIA is a subsidiary of ONFTECH.
 
 
 &nbsp;
 
 
 
 Role Overview
 
 
 
 ONFTECH AL ARABIA is seeking an
 
 IT Support &amp; Deployment Specialist
 
 to join our growing technology team in Riyadh. The role involves responding to support tickets, troubleshooting application issues, documenting resolutions, deployments for internal and external systems and collaborating closely with the development and product teams.
 
 
 
 &nbsp;
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 
 Responsible for supporting customers for deployment activities.
 
 </li>
 <li>
 
 Respond to incidents and requests within a ticketing system to provide technical support to international customers based on SLA requirements.
 
 </li>
 <li>
 
 Use JIRA system for IT and Deployment activities.
 
 </li>
 <li>
 
 To analyse the software and hardware problems and produce permanent solutions.
 
 </li>
 <li>
 
 To investigate the issues and implementing workarounds and solutions.
 
 </li>
 <li>
 
 As technical point of contact to provide training to partners and customers.
 
 </li>
 <li>
 
 Preparing periodic support reports to share with customers.
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 At least associate degree preferred (Preferably Computer Programming / Computer Technology and Information Systems / Computer Technology and Programming)
 </li>
 <li>
 Have experience with IT support and deployments
 </li>
 <li>
 Have experience in creating thorough, readable and actionable documentation for the end users with mixed technical knowledge
 </li>
 <li>
 Have experience on MS SQL
 </li>
 <li>
 Have experience on API, SOAP, Postman is a plus
 </li>
 <li>
 Have knowledge on MQ systems (IBM MQ, Rabbit MQ etc.) is a plus
 </li>
 <li>
 A team player with analytical thinking
 </li>
 <li>
 Have service and customer-centric mindset
 </li>
 <li>
 Provide setup and support for systems such as email, VPN, and remote access
 </li>
 <li>
 Experience working within a helpdesk environment, working within SLAs
 </li>
 <li>
 Assist in product improvements by sharing user feedback with the Product team
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 </ul>
 
 
 Opportunities
 
 
 <ul>
 <li>
 
 Professional Growth
 
 : Work on cutting-edge fintech projects with exposure to global markets.
 </li>
 <li>
 
 Flexible Work Culture
 
 : Enjoy the benefits of a hybrid work environment while collaborating with a global team.
 </li>
 <li>
 
 Impactful Projects
 
 : Contribute to transformative solutions in the fintech industry.
 </li>
 <li>
 
 Learning and Development
 
 : Access training programs, certifications, and mentorship to advance your career.
 </li>
 <li>
 
 Global Exposure
 
 : Engage with international clients and diverse business practices.
 </li>
 </ul>
 
 &nbsp;
 
 
 If you believe you are the right fit for this role, we are excited to receive your application!
 
</div>

IT Support & Deployment Specialist

Confidential

<div>
 
 As an IT Support Administrator, you will work closely with all employees to ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work closely with other members of the team to make sure support requests are resolved within defined SLA providing level 2 support to the users.
 
 
 
 
 
 
 
 
 
 In this role, you will
 
 
 <ul>
 <li>
 Install and configure computer hardware, software, systems, networks, printers, and scanners
 </li>
 <li>
 Providing desktop support (Windows/Mac/Linux) and monitoring and maintaining of systems and networks
 </li>
 <li>
 Responding in a timely manner to service issues and requests through the helpdesk ticket system
 </li>
 <li>
 Providing technical support across the company (this may be in person or over Zoom/Google Meet)
 </li>
 <li>
 Diagnosing and resolving technical issues related to Bayut and dubizzle employees
 </li>
 <li>
 Setting up and configuring new laptops and desktops
 </li>
 <li>
 Ensuring security patches and upgrades are applied to desktops and laptops
 </li>
 <li>
 Antivirus installation on all desktops and laptops
 </li>
 <li>
 Reporting faults and maintaining logs on servers, desktops, and laptops
 </li>
 <li>
 Maintenance of print server and support of internal printer related issues
 </li>
 <li>
 Building and maintaining an inventory log of all IT assets
 </li>
 <li>
 Creating purchase requisitions for IT hardware/software
 </li>
 <li>
 Ensuring licensing for all software purchased is recorded and maintained
 </li>
 <li>
 Performing basic administrative support duties, as required, to meet specific operational objectives
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Degree in IT, Computer Science, or a relevant field.
 </li>
 <li>
 Should have certifications like MCSE, or MCSA, or RHCE, or CCNA.
 </li>
 <li>
 3+ years experience in IT support
 </li>
 <li>
 Experience in active directory user provisioning and migrations.
 </li>
 <li>
 Experience providing support for Apple products including Mac, iPhone, and iPad.
 </li>
 <li>
 Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, Kayako).
 </li>
 <li>
 Experience in ManageEngine products such as Desktop Central, Service Desk, etc.
 </li>
 <li>
 Experience deploying enterprise antivirus solutions such as Sophos or SentinelOne.
 </li>
 <li>
 Knowledge of basic networking concepts and advanced knowledge of desktop and server Operating Systems.
 </li>
 <li>
 Basic understanding of Linux.
 </li>
 <li>
 Troubleshooting skills in Windows/Mac/Linux(ubuntu)
 </li>
 <li>
 Demonstrated skills in configuring/managing any enterprise-level routers/firewall like Cisco. Fortinet.
 </li>
 <li>
 PBX/VOIP configuration and troubleshooting skills.
 </li>
 <li>
 Cisco Meraki administration skills.
 </li>
 <li>
 Office 365 provisioning and administration skills.
 </li>
 <li>
 Administer and maintain Wireless access points, VPN and, company issued mobile devices.
 </li>
 <li>
 Friendly attitude, with the ability to interact with several different personalities and levels of management.
 </li>
 <li>
 Strong written and verbal communication, organizational, and problem-solving skills.
 </li>
 </ul>
 
 
</div>

IT Support Specialist

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants &mdash; ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships. 
</div><div>
 
You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Partner Communication &amp; Issue Resolution<ul>
<li>Provide support to Tabby partners and applicants across chat, email, and phone.</li>
<li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li>
Ensure accurate, timely resolution in line with SLAs and process guidelines. 
<li>
</li></ul></li><li>Process Adherence &amp; Quality<ul>
<li>Apply Partner Support procedures and knowledge-base materials consistently.</li>
<li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li>
Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions. 
<li>
</li></ul></li><li>Continuous Improvement<ul>
<li>Capture insights from partner queries to help identify gaps in workflows and policies.</li>
<li>Suggest improvements that enhance FCR and CSAT performance.</li>
Stay current on product, scoring, finance, and payout processes to provide accurate guidance. 
<li>
</li></ul></li><li>Collaboration &amp; Business Alignment</li>
<li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li>
<li>Support colleagues in achieving collective targets and maintaining a high-performance culture.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Strong fluency in Arabic and English (both written and verbal).</li>
<li>Bachelor&rsquo;s degree or higher (business, finance, marketing, operations, or related field preferred).</li>
<li>Experience in B2B support, call center, or customer operations is a plus.</li>
<li>Excellent communication, problem-solving, and relationship-building skills.</li>
<li>High attention to detail and ability to follow structured processes.</li>
<li>Resilience and confidence in handling demanding partners and escalations.</li>
<li>Analytical mindset and ability to turn data/feedback into action.</li>
<li>Self-motivated with strong ownership and accountability.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).</li>
<li>Bonus Multiplier for month-over-month performance improvement.</li>
<li>Growth Opportunities within Tabby based on business needs and results.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Specialist, Saudi Resident

MOYASAR

<div>
 
 About Moyasar:
 
 
 
 
 
 Moyasar Financial Company is a Saudi fintech headquartered in Riyadh and licensed by the Saudi Central Bank (SAMA) to provide online payment services. Founded in 2015 by Saudi engineers with deep market understanding, Moyasar has built a secure, reliable, and efficient financial infrastructure that enables seamless electronic payment solutions for merchants of all sizes.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Guide new merchants and customers through the full onboarding journey, ensuring all steps are completed accurately and on time.
 </li>
 <li>
 Conduct KYC/KYB checks, verify identities, review business documents, and ensure compliance with regulatory requirements.
 </li>
 <li>
 Perform data validation, sanction screening, and risk checks using internal and external compliance tools.
 </li>
 <li>
 Work closely with AML, Compliance, and Risk teams to resolve discrepancies and review flagged applications.
 </li>
 <li>
 Communicate clearly with customers to explain onboarding requirements and collect any missing information.
 </li>
 <li>
 Maintain accurate and up-to-date customer data across CRM and onboarding systems.
 </li>
 <li>
 Identify onboarding bottlenecks and collaborate with Product and Operations teams to improve processes.
 </li>
 <li>
 Ensure merchant accounts are activated quickly and meet all fintech and e-commerce compliance standards.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Technology, or a related field.
 </li>
 <li>
 1+ year of experience in onboarding, account management, or technical support.
 </li>
 <li>
 Fluent in both Arabic and English.
 </li>
 <li>
 Highly organized with a customer-first mindset.
 </li>
 <li>
 Strong collaboration skills across multiple teams.
 </li>
 <li>
 Experience in fintech, payments, SaaS, or e-commerce.
 </li>
 </ul>
</div>

Onboarding Specialist

RMG | مجموعة ريناد المجد (لتقنية المعلومات)

<div>
 
 RMG is Hiring Digital Customer Experience Specialist.
 
 
 
 
 
 
 Experience:
 
 7&ndash;10 years
 
 
 
 Role Summary:
 
 
 
 Support digital CX enhancement initiatives and ensure seamless service delivery across digital channels.
 
 
 
 Required Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Digital Media, Business, or related field
 </li>
 <li>
 Hands-on experience in digital journey mapping &amp; user research
 </li>
 <li>
 Strong analytical skills and familiarity with CX measurement tools (NPS, CSAT, CES)
 </li>
 <li>
 Knowledge of UX fundamentals, content flows, and customer interaction models
 </li>
 <li>
 Experience in optimizing websites, apps, and self-service platforms
 </li>
 <li>
 Strong skills in reporting, data interpretation, and experience improvement initiatives
 </li>
 </ul>
 
 
</div>

Digital Customer Experience Specialist

Dar Al Riyadh

<div>Become part of Dar Al Riyadh&rsquo;s Digital Advisory Team, a driving force behind digital transformation in Saudi Arabia&rsquo;s engineering and construction sector. We are a future-ready organization committed to innovation, data intelligence, and integrated project delivery. By joining our digital practice, you will help deliver cutting-edge automation, BIM solutions, and AI-driven systems that redefine project performance and sustainability, all within one of the Kingdom&rsquo;s most respected AEPM consultancies.
 
 
Previous experience as a Senior BIM Coordinator or BIM automation Specialist (or both) is mandatory for this position. Candidates with a background in BIM automation and coordination across multidisciplinary projects are highly desirable. Experience with international tier 1 AECO firms is valued, with preference for professionals who have worked on or delivered projects for Saudi clients. 
Role Purpose: 
The Digital Implementation &amp; Automation Specialist drives hands-on delivery of BIM and automation services. This role focuses on BIM coordination, workflow automation, CDE automation, and the development of custom applications using Autodesk Platform Services (APS) and Visual Programming solutions. It also supports the creation of bespoke UI/UX verticals that streamline user experiences across digital delivery platforms. The specialist plays an integral role in the enablement of the Digital PMO by building the underlying data framework and automation pipelines that feed management dashboards and decision-making consoles. 
Key Responsibilities:
<ul><li>Implement BIM coordination processes and CDE setup in alignment with ISO 19650.
</li><li>Develop and maintain automation tools and scripts using Dynamo, Grasshopper, or similar tools.
</li><li>Create CDE automations using Autodesk Platform Services (APS), integrating APIs to enhance collaboration workflows.
</li><li>Develop bespoke UI/UX verticals to improve usability and data interaction within CDE and BIM platforms.
</li><li>Enable data pipelines and integrations to support the Digital PMO reporting infrastructure.
</li><li>Support integration of 4D/5D construction management workflows with BIM platforms.
</li><li>Execute Digital Twin and Smart Asset Management initiatives.
</li><li>Implement automation for data extraction, reporting, and visualization.
</li><li>Support training programs and knowledge transfer across teams.
</li><li>Collaborate with integration specialists to ensure seamless system interoperability.
</li>Maintain accountability for timely delivery of automation outputs and overall system performance . 
<li>
</li></ul>Qualifications &amp; Experience:
<ul><li>Previous experience as a BIM Coordinator / BIM Automation Specialist is mandatory.
</li><li>Bachelor&rsquo;s degree in architecture, Engineering, construction Management or Computer Science.
</li><li>5 to 8 years of hands-on BIM coordination and automation experience.
</li><li>Proficiency in Revit, Navisworks, Civil 3D and Dynamo.
</li><li>Proven expertise in Common Data Environments (CDEs) and automation workflows.
</li><li>Proven experience with Autodesk Platform Services (APS), Forge and custom app or Plugin Development.
</li><li>Experience with UI/UX design for digital workflows or CDE environments.
</li><li>Experience with custom add-in creation using Revit API or C#.
</li><li>Familiarity with LiDAR, photogrammetry, and spatial AI integration workflows.
</li><li>Experience with international tier 1 AECO firms and Saudi market project delivery is highly desirable.
</li><li>Relevant certifications such as Autodesk Certified Professional, Forge Developer Certification, or BIM Automation Specialist are considered an added value.
</li><li>Strong analytical and problem-solving capabilities.
</li><li>Fluent in English (Arabic proficiency is an advantage).
</li></ul>Key Competencies:
<ul><li>Building Information Modeling (BIM) Authoring, Coordination and Collaboration
</li><li>CDE Automation and APS Development
</li><li>UI/UX Customization and Design
</li><li>Data Framework and Digital PMO Integration
</li><li>Accountability and Task Ownership
</li><li>Visual Programming
</li><li>Process Optimization
</li><li>Collaboration and Technical Support
 </li>Continuous Improvement 
<li>
</li></ul>Emerging Technologies, Data Intelligence, and AI Competencies: 
 
The following competencies reflect the role&rsquo;s involvement in advanced automation, spatial intelligence, and AI-enhanced modeling workflows:
<ul><li>Experience using AI-based design and compliance tools
</li><li>Familiarity with computer vision platforms (OpenSpace AI, Cupix Works, DroneDeploy AI) for site data analytics.
</li><li>Application of Autodesk Platform Services (APS) with embedded AI for task automation and data classification.
</li><li>Development of visual scripts combining AI APIs for defect detection and model comparison.
</li><li>Knowledge of spatial AI for field note tagging, progress analytics, or safety monitoring.
</li><li>Experience with AI-assisted 4D/5D simulations and predictive modeling.
</li><li>Capability to integrate predictive maintenance logic within digital twin environments.
</li><li>Preferred certifications: Autodesk AI &amp; Automation Specialist, AI for AEC Professionals, or Python for Data Automation.
</li></ul>KPIs:
<ul><li>Number of CDE automation scripts and APS applications deployed
</li><li>Implementation of Digital PMO automation pipelines
</li><li>Model coordination efficiency
</li><li>Quality and adoption rate of bespoke UI/UX verticals
</li><li>Percentage of automated project tasks</li></ul></div>

Digital Implementation & Automation Specialist

Marriott International

<div>Additional Information 
Job Number25188481 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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&#3586;&#3629;&#3605;&#3657;&#3629;&#3609;&#3619;&#3633;&#3610;&#3626;&#3641;&#3656; W Hotels &#3585;&#3634;&#3619;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610;&#3585;&#3621;&#3640;&#3656;&#3617;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617; W Hotels &#3627;&#3617;&#3634;&#3618;&#3606;&#3638;&#3591;&#3585;&#3634;&#3619;&#3652;&#3604;&#3657;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610;&#3649;&#3610;&#3619;&#3609;&#3604;&#3660;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617;&#3651;&#3609;&#3648;&#3588;&#3619;&#3639;&#3629; Marriott International &#3595;&#3638;&#3656;&#3591;&#3648;&#3611;&#3655;&#3609;&#3607;&#3637;&#3656;&#3607;&#3637;&#3656;&#3588;&#3640;&#3603;&#3592;&#3632;&#3607;&#3635;&#3591;&#3634;&#3609;&#3652;&#3604;&#3657;&#3629;&#3618;&#3656;&#3634;&#3591;&#3626;&#3640;&#3604;&#3588;&#3623;&#3634;&#3617;&#3626;&#3634;&#3617;&#3634;&#3619;&#3606;&#3585;&#3621;&#3640;&#3656;&#3617;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617; &#3648;&#3619;&#3636;&#3656;&#3617;&#3605;&#3657;&#3609;&#3648;&#3611;&#3657;&#3634;&#3627;&#3617;&#3634;&#3618;&#3586;&#3629;&#3591;&#3588;&#3640;&#3603; 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