sales manager

technical lead

customer success manager

it manager

it support services , l1

technical support manager

HERE Technologies

<div>
 
 
 The Team
 
 
 
 We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Technical Customer Succes Manager
 
 , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 
 
 
 
 
 The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 
 
 
 
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
 </li>
 <li>
 Drive complex, strategic and large-scale customer programs (large Automotive OEM)
 </li>
 <li>
 Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
 </li>
 <li>
 Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
 </li>
 <li>
 Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
 </li>
 <li>
 Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
 </li>
 <li>
 Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
 </li>
 <li>
 Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
 </li>
 <li>
 Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
 </li>
 <li>
 Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
 </li>
 </ul>
 
 
 
 
 
 Who are you?
 
 
 
 This role is open to
 
 Saudi nationals only
 
 , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 
 
 
 
 
 This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 
 <ul>
 <li>
 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
 </li>
 <li>
 Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
 </li>
 <li>
 A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
 </li>
 <li>
 Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
 </li>
 <li>
 Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
 </li>
 <li>
 Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
 </li>
 <li>
 Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
 </li>
 <li>
 Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
 </li>
 </ul>
 
 
 
 
 As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 
 
 
 
 
 
 Who are we?
 
 
 
 HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 
 
 At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 
</div>

Technical Customer Success Manager

Astek Middle East

<div>
 
 🔹
 
 Job Title:
 
 Technical Support Engineer
 
 
 📍
 
 Location:
 
 Riyadh, KSA (Onsite)
 
 
 We are looking for a
 
 Technical Support Engineer
 
 to provide reliable Level 1 IT support and ensure smooth day-to-day IT operations across the organization.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide Level 1 support for hardware, software, and network-related issues, and escalate unresolved incidents when required.
 </li>
 <li>
 Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and other IT peripherals.
 </li>
 <li>
 Ensure proper cable management and readiness of meeting room IT equipment and TV displays.
 </li>
 <li>
 Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.
 </li>
 <li>
 Support employee onboarding and offboarding by preparing devices and collecting IT assets.
 </li>
 <li>
 Log and document all incidents, service requests, and asset changes, and assist with periodic reporting.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies
 
 
 <ul>
 <li>
 Proficiency in Windows, macOS, iOS, and Microsoft 365.
 </li>
 <li>
 Hands-on experience with hardware troubleshooting (laptops, desktops, printers, IP phones).
 </li>
 <li>
 Strong organizational skills with experience in IT asset management.
 </li>
 <li>
 Good communication skills and a customer-focused mindset.
 </li>
 </ul>
 
 
 Qualification
 
 
 <ul>
 <li>
 Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

TAWANTECH

<div>We are seeking a motivated and customer-oriented bilingual professional (Arabic &amp; English) to join our Digital Banking Support Team. 
The ideal candidate will provide frontline support for retail and corporate clients, ensuring a smooth experience across all digital banking channels &mdash; including internet banking, mobile banking, and corporate e-channels.
This role requires a combination of banking knowledge, communication skills, and basic technical understanding to follow up and coordinate with IT and business units effectively.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Handle customer inquiries and support requests related to digital banking platforms (retail and corporate).</li>
<li>Log, track, and follow up on issues until resolution, ensuring timely updates to clients.</li>
<li>Coordinate with IT and operations teams to resolve technical or functional issues.</li>
<li>Support the onboarding and activation of corporate clients on digital banking channels.</li>
<li>Provide clear and professional communication in Arabic and English through phone, email, or ticketing tools.</li>
<li>Prepare daily and weekly reports on customer cases, common issues, and resolutions.</li>
<li>Contribute to improving customer experience by identifying recurring problems or service gaps.</li>
</ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field.</li>
<li>6&ndash;10 years of experience in banking customer support or digital channel operations.</li>
<li>Understanding of retail and corporate banking products and digital platforms.</li>
<li>Excellent communication and interpersonal skills in Arabic and English.</li>
<li>Strong follow-up and coordination abilities.</li>
<li>Basic technical knowledge related to online or mobile banking systems is an advantage.</li>
</ul><h3 class="jobSectionHeader">
Preferred:</h3><ul>
<li>Experience in Saudi banking sector or financial services institutions.</li>
<li>Familiarity with digital transformation initiatives or banking support tools (CRM, ticketing systems, etc.).</li>
</ul><h3 class="jobSectionHeader">
What We Offer:</h3><ul>
<li>A dynamic role within a leading digital banking environment.</li>
<li>Exposure to both retail and corporate client support.</li>
<li>Career growth opportunities and a collaborative workplace culture.</li></ul></div>

Senior Digital Technical support (Banking )

Advansys

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.
 
Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.
 
Job Purpose: 
Hunt new accounts and drive revenue growth by selling assigned portfolio of products and services into new accounts. This individual will work closely with vendors to exchange leads and leverage partnerships for mutual success. The LOB Sales Manager will also be accountable for creating and managing a robust sales pipeline valued at $10 million.
 
Key Accountabilities: 
New Account Hunting
 <ul>
<li>Identify and pursue new business opportunities across target markets.</li>
<li>Develop and execute strategies to penetrate new accounts and close deals.</li>
</ul>
Portfolio Sales
 <ul>
<li>Present and sell the company’s full portfolio of products and services to prospective clients with focus on selling the assigned portfolio (70-80%).</li>
<li>Create tailored proposals and negotiate contracts to maximize revenue.</li>
</ul>
Vendor Collaboration
 <ul>
<li>Work closely with vendors to share leads and receive leads for joint opportunities.</li>
<li>Maintain strong relationships with vendor partners to enhance business development efforts.</li>
</ul>
Pipeline Management and Reporting
 <ul>
<li>Build and manage a sales pipeline of $10 million, ensuring accurate forecasting and timely updates.</li>
<li>Track progress against targets and implement corrective actions when needed.</li>
<li>Maintain minimum close ratio of 10% of pipeline value per quarter.</li>
<li>Prepare regular reports for management on pipeline status and expected close value and dates.</li>
</ul>
Key Performance Indicators: 
<ul>
<li>Maintain and grow a sales pipeline of $10 million annually.</li>
<li>Close a minimum of 5 new accounts per year.</li>
<li>Exceed annual sales targets as agreed with management.</li>
<li>Generate at least 25% of new leads through vendor collaboration.</li>
<li>Ensure accurate and timely reporting of pipeline and forecast data.</li>
<li>Maintain high engagement and responsiveness with vendor partners.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in engineering, computer science, business, or related field.</li>
<li>5+ years of experience in account management or client success roles.</li>
<li>Proven ability to build and manage large sales pipelines.</li>
<li>Strong negotiation and closing skills.</li>
<li>Excellent communication and relationship-building abilities.</li>
<li>Experience working with vendors and managing joint lead-generation activities.</li>
<li>Proficiency in CRM tools and Microsoft Office Suite.</li>
</ul>

Cloud Sales Manager - KSA

Al Ayuni Investment and Contracting Company

<div>Job Purpose
To oversee the execution of earthworks activities for road construction projects, ensuring alignment with design specifications, safety standards, and project timelines. Working under the direction of the Construction Manager &ndash; Earthworks, this role drives operational efficiency, manages site performance, and provides technical guidance to ensure high-quality project delivery.
Principal Accountabilities
Policies, Processes &amp; Procedures<ul><li>
Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.</li><li>
Implement and uphold safety and security protocols to protect the well-being of all employees and company assets.</li></ul>
Planning, Coordination &amp; Execution of Earthworks<ul><li>
Plan and oversee all earthworks activities, including excavation, cut-and-fill, grading, compaction, embankment construction, and subgrade preparation.</li><li>
Review project drawings, specifications, and method statements to ensure accurate and efficient execution.</li><li>
Develop work programs and schedules in alignment with the Construction Manager &ndash; Earthworks.</li><li>
Guide and support Earthwork Site Engineers in executing daily activities to ensure alignment with project requirements.</li><li>
Assign tasks, monitor performance, and provide technical directions to ensure work quality and productivity.</li><li>
Coordinate closely with engineers, surveyors, contractors, and site staff to maintain effective communication and operational flow.</li><li>
Manage deployment of manpower, machinery, and materials for assigned works.</li><li>
Track equipment utilization, productivity, and downtime, and report issues to the Construction Manager.</li><li>
Recommend resource adjustments as needed to maintain efficiency and meet project timelines.</li></ul>
Monitoring, Compliance &amp; Reporting<ul><li>
Monitor daily and weekly progress of earthworks activities against project schedules.</li><li>
Prepare progress reports, work logs, and resource utilization summaries for submission to the Construction Manager &ndash; Earthworks.</li><li>
Identify and report risks, delays, or deviations from project specifications to ensure timely corrective actions.</li><li>
Ensure compliance with design specifications, technical standards, and quality benchmarks for all earthworks.</li><li>
Oversee field testing (e.g., compaction, soil suitability, moisture content) and address any deficiencies promptly to uphold quality and safety standards.</li></ul>
Miscellaneous Duties<ul><li>
Perform additional duties as needed to support the team and overall business objectives.</li></ul> 
Requirements<ul><li>
Bachelor&rsquo;s Degree Civil Engineering</li><li>
6-7 years of experience in road construction and large-scale earthworks, with at least 2&ndash;4 years in a senior engineering role</li></ul></div>

Engineer I, Construction Road

Almajdouie

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