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technical support manager

Qualcomm

<div><h2 class="jobSectionHeader">Company:
</h2>Qualcomm Middle East Information Technology Company LLC
<h2 class="jobSectionHeader">Job Area:
</h2>Engineering Group, Engineering Group &gt; Software Applications Engineering
General Summary:
<div>About Us
Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including 5G-enabled smartphones that double as pro-level cameras and gaming devices, smarter vehicles and cities, and the technology behind the smart, connected factories that manufactured your latest purchase. Qualcomm 5G and AI innovations are the power behind the connected intelligent edge. You&rsquo;ll find our technologies behind and inside the innovations that deliver significant value across multiple industries and to billions of people every day.
About the Role
Qualcomm is leveraging its expertise in hardware-accelerated AI to deliver powerful, energy-efficient generative AI and computer vision workloads for data centres. As a Technical Account Manager (TAM) on the Qualcomm Data Centre team in Riyadh, you will manage key customer projects and oversee technical aspects of hardware and software deployments for deep learning inference acceleration at rack-scale. This role requires strong technical leadership, project management skills, and the ability to build trusted relationships with customers.
Key Responsibilities will include:
<ul><li>Support the sales account manager by leading the management of the technical relationships between the customer and Qualcomm&rsquo;s Data Centre business unit
</li><li>Provide overall project management for the customer project from concept through commercial deployment
</li><li>For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis
</li><li>For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analysing the gaps &amp; risk involved in commercial deployment
</li><li>Align customer milestones with Qualcomm&rsquo;s hardware and software deliverable timeline by collaborating with product and program management
</li>Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation 
<li>
</li></ul>Minimum Qualifications, Experience and Skills:
<ul><li>8+ years cloud data centre experience.
</li><li>4+ years of managing large scale data centre projects and customer relationships
</li><li>Ability to proactively manage customer expectations to influence customer relations and design decisions
</li><li>Excellent oral and written communication skills, including the ability to effectively present information to a range of audiences
</li><li>Familiarity with cloud reliability requirements, SLAs, and instance qualification processes.
</li>Excellent communication and problem-solving skills. 
<li>
</li></ul>Preferred Qualifications
<ul><li>Program Manager, managing complex technical projects in a SW environment
</li>Experience leading and directing engineers that are in independent functional organizations. 
<li>
</li></ul>Education Requirements
<ul><li>Bachelor's, Electrical Engineering, Computer Science
</li><li>Preferred: Master's, Business Administration and/or Electrical Engineering, Computer Science
</li></ul>What's on Offer
Apart from working with great people, we offer the below:
<ul><li>Salary including housing &amp; transport allowance
</li><li>Stock (RSU's) and performance related bonus
</li><li>16 weeks fully paid Maternity Leave
</li><li>6 weeks fully paid Paternity Leave
</li><li>Employee stock purchase scheme
</li><li>Child Education Allowance
</li><li>Relocation and immigration support (if needed)
</li><li>Life and Medical Insurance
</li><li>Live+ Well Reimbursement for health and recreational membership fees
</li></ul></div>Minimum Qualifications:
<ul><li>Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
</li></ul>OR
 
Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
 
OR
 
PhD in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
 
 
<ul><li>3+ years of experience with Programming Language such as C, C++, Java, Python, etc.
</li><li>3+ years of experience with debugging techniques.
</li></ul>*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
<div>Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
</div>Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers .</div>

Technical Account Manager (TAM) – Qualcomm Datacentre Team, Riyadh, KSA

Streamax Mena

Technical Support EngineerLocation: Riyadh, KSA Employment Type: Full-timeJob OverviewThe Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to products and services. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and the capability to clearly communicate complex technical information to clients. This role is ideal for individuals who enjoy technical problem-solving in a client-facing environment.Responsibilities<ul><li>Provide advanced troubleshooting and technical support to customers for products and services</li><li>Resolve technical issues via phone, email, and remote access tools</li><li>Act as the primary point of contact for technical inquiries, ensuring timely and effective resolutions</li><li>Accurately log customer issues, actions taken, and resolutions</li><li>Assist with product setup, installation, and configuration for customers</li><li>Guide clients on system usage, features, and best practices</li><li>Collaborate closely with engineering and product teams to resolve complex issues and share customer feedback</li><li>Monitor client systems for potential issues and perform proactive maintenance to minimize downtime</li></ul>Key Requirements<ul><li>3+ years of experience in a technical support role</li><li>Strong proficiency in troubleshooting hardware and software issues, operating systems, network configurations, and device setups</li><li>Experience with databases such as MySQL, SQL Server, and MongoDB</li><li>Familiarity with cloud services including AWS, Azure, and Google Cloud</li><li>Solid understanding of networking protocols (TCP/IP, DNS, HTTP, VPN)</li><li>Experience with remote troubleshooting tools such as TeamViewer and Remote Desktop</li><li>Strong communication skills with the ability to explain technical concepts to non-technical users</li><li>Experience using CRM systems (e.g., Salesforce)</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li></ul>Interested candidates Apply via our official website : www.streamax.meJob Type: Full-time

Technical Support Engineer

MASTER-WORKS

<div>Own and govern the end-to-end support operating model for AI and enterprise technology solutions, ensuring stable operations post-handover through clearly defined SLAs, disciplined support processes, and professional client communicationKey Responsibilities1. Support Governance &amp; SLA Ownership<ul><li>
Define, finalize, and enforce Support SLAs covering:</li><li><ul><li>
Coverage windows</li><li>
Response and resolution times</li><li>
Escalation levels and responsibilities</li></ul></li><li>
Ensure SLAs are aligned with contracts, CoCs, and client expectations, not assumed verbally.</li><li>
Act as the single owner of support accountability, eliminating ambiguity between PMs, technical teams, and clients.</li></ul>
2. ITIL-Aligned Support Operations<ul><li>
Establish and manage ITIL-based support workflows, including:</li><li><ul><li>
Incident management</li><li>
Service request handling</li><li>
Escalation and major incident management</li><li>
Root Cause Analysis (RCA)</li></ul></li><li>
Implement a structured ticketing, triage, and prioritization model between internal teams and clients.</li><li>
Prevent ad-hoc, informal support requests bypassing agreed processes.</li></ul>
3. Client Communication &amp; Escalation Control<ul><li>
Lead all client-facing support communications with clarity, professionalism, and control.</li><li>
Manage high-pressure incidents without disrupting project delivery or executive bandwidth.</li><li>
Ensure escalations are:</li><li><ul><li>
Evidence-based</li><li>
SLA-referenced</li><li>
Clearly actioned with owners and timelines</li></ul></li></ul>
4. Support Execution &amp; Team Leadership<ul><li>
Lead and coordinate the technical support team to ensure:</li><li><ul><li>
Timely response and resolution</li><li>
Consistent communication standards</li><li>
Clear handover between shifts and teams</li></ul></li><li>
Act as the operational bridge between:</li><li><ul><li>
Support</li><li>
Engineering / AI teams</li><li>
PMO (when delivery impact exists)</li></ul></li></ul>
5. Reporting &amp; Continuous Improvement<ul><li>
Produce support performance reports, including:</li><li><ul><li>
SLA compliance</li><li>
Incident trends and recurring issues</li><li>
Root causes and corrective actions</li></ul></li><li>
Drive continuous improvement initiatives to:</li><li><ul><li>
Reduce recurring incidents</li><li>
Improve system stability</li><li>
Enhance client satisfaction</li></ul></li></ul>
6. Knowledge Management &amp; Readiness<ul><li>
Establish and maintain a support knowledge base, including:</li><li><ul><li>
Known issues</li><li>
Workarounds</li><li>
Escalation guides</li></ul></li><li>
Ensure support readiness before go-live:</li><li><ul><li>
System handover completed</li><li>
Documentation validated</li><li>
Support scope clearly defined</li></ul></li></ul> 
 
 
Requirements 
Qualifications &amp; Experience<ul><li>
Proven experience leading technical support operations for enterprise or mission-critical technology solutions.</li><li>
Strong background in ITIL service management and operational governance.</li><li>
Demonstrated ability to manage stakeholders and clients under pressure without loss of control or accountability.</li><li>
Experience supporting AI platforms, data platforms, or complex integrated systems is a strong advantage.</li></ul>
Required Certifications<ul><li>
ITIL &ndash; Mandatory</li><li>
ISO/IEC 20000 &ndash; Preferred</li></ul>
Language Requirements<ul><li>
Arabic speaker with strong spoken and written English, capable of managing bilingual client communications and reports.</li></ul></div>

Technical Support Lead - AI Projects

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Advanced Therapy (Interventional and Surgical Imaging) /X-Ray Products (AT/XP) Regional Customer Service Modality Manager (CS MM AT/XP) 

 
This position will be based in our newly established Digital and Innovation Regional Headquarters in Riyadh, Saudi Arabia.
The Customer Services Modality Manager AT/XP will be responsible to monitor the major service KPIs related to the Advanced Therapy and X-Ray Products of Siemens Healthineers. This includes spare parts consumption, time to repair, and other vital KPIs necessary to ensure customer satisfaction and service profitability. 
 
The Customer Services Modality Manager will be responsible for driving improvement initiatives that enhance customer satisfaction and improve customer services delivery processes. 
 
The Customer Services Modality Manager will work with other countries&rsquo; customer service managers to oversee KPIs of AT/XP modalities and propose improvements/enhancement initiatives when and where needed. 
 
 
Your role 

<ul><li>Ensure customer satisfaction and outstanding customer experience from high performance service delivery, installation, and customer support.</li>
<li>Perform regular reporting to Customer Services management and countries for all service delivery topics</li>
<li>Support countries to improve service operations KPIs including SV, FVFR, spare parts consumption, etc.</li>
<li>Enable implementation of service processes / tool requirements in the countries, and perform effective service process management (continuous improvement).</li>
<li>Align implementation and project management strategy between Business Lines and Regions</li>
<li>Drive implementation of customer trend improvement measures identified through continuous monitoring of customer services operations.</li></ul> 
<div></div>

Your expertise:
<ul>
<li>BS/BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience.</li>
<li>5+ years of successful experience in service management within the AT and XP Modality, a directly related field and successful demonstration of Key Responsibilities and Knowledge as presented above.</li>
<li>Excellent organizational skills</li>
<li>Superior communication skills (written and oral) and ability to effectively communicate with stakeholders at many levels within the organization</li>
<li>Effectively present information to co-workers and employee groups, including upper management, customers at various levels and public representatives</li>
<li>Ability to read, analyze and translate into action financial profit and loss statements.</li>
<li>Professional level knowledge on using analytical databases and complex excel workbooks and associated pivot tables.</li>
<li>Ability to thrive as a member of a collaborative, cross-functional team</li>
<li>Prior experience in leadership and people management is highly advantageous.</li>
<li>Competent knowledge of MS Office applications, PowerBI and some reporting tools.</li>
<li>Fluent in English Language.</li></ul> 
To find out more about the specific business, have a look at Siemens Healthineers Saudi Arabia (siemens-healthineers.com)

 Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</div>

Advanced Therapy/X-Ray Products (AT/XP) Regional Customer Service Modality Manager

EOS Trading and Contracting

Job Title: Technical Manager &ndash; Steel &amp; Metal Fa&ccedil;adeLocation: KSA-Riyadh Industry: Steel Fabrication / Metal Fa&ccedil;ade / ConstructionJob Summary: We are seeking an experienced Technical Manager with a strong background in steel structures and metal fa&ccedil;ade systems. The ideal candidate will oversee technical operations, ensure project compliance with specifications, and provide leadership to the engineering and drafting teams.Key Responsibilities:<ul><li>Manage and supervise all technical and engineering activities related to steel and metal fa&ccedil;ade projects</li><li>Review drawings, shop drawings, and technical submittals before client submission</li><li>Coordinate with project managers, consultants, and site teams to resolve technical issues</li><li>Ensure compliance with project specifications, international standards, and local regulations</li><li>Provide technical support during fabrication and installation stages</li><li>Lead and guide estimation, drafting, and engineering teams</li><li>Monitor project timelines and ensure technical deliverables are met on schedule</li><li>Approve material specifications and technical documentation</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Civil / Structural / Mechanical Engineering</li><li>Minimum 10 years of experience in steel fabrication and metal fa&ccedil;ade industry</li><li>Strong knowledge of steel structures, cladding systems, and fa&ccedil;ade installation</li><li>Proficiency in AutoCAD and other relevant engineering software</li><li>Strong leadership and communication skills</li><li>Experience in GCC projects is an advantage</li></ul>Job Type: Full-time

Facade Technical Manager

<div>Overview:
<div>
Serves as the Aviation Maintenance Quality Control/Quality Assurance (QC/QA) Technical Inspector under the direction of the QC Manager. Responsibilities encompass the sign-off of all red &lsquo;X&rsquo; and circle red &lsquo;X&rsquo; conditions related to aircraft systems and components. Engages in technical inspection of specific airframe, powertrain, power-plant, armament, electrical, and avionics systems. Evaluates the need for Maintenance Test Flights (MTF) and Maintenance Operational Checks (MOC), providing inspection criteria interpretation to the maintenance staff. Utilizes common measuring tools, precision measuring gauges, and alignment fixtures (GFE). Assists the Customer in maintaining a current technical library and relevant aircraft forms and records. Collaborates with the Customer Weight and Balance (W&amp;B) technician to complete Weight and Balance records for all assigned aircraft, adhering to Customer directives and applicable manuals. Assumes the role of the site QC Data Analyst and the technical and compliance documentation administrator. Establishes maintenance quality control processes, procedures, standards, measures, and reports, supporting the maintenance program for all maintenance support activities. Prioritizes safety in all related operations and conducts maintenance and technical inspector training as required, inputting OJT training data into the learning management system database.</div>
Responsibilities:
<ul><li>Performs quality technical inspection of aircraft, equipment, vehicles, aircraft components, parts, and systems (including avionics, electrical, instrument and armament) as required by functional assignment.</li><li>
Performs quality and safety inspections of on-site equipment and tools used in aircraft maintenance, vehicles, and equipment.</li><li>
Performs in-progress and final quality technical inspections during maintenance, repair, modification, rework, and overhaul of aircraft, aircraft components, and component parts.</li><li>
Inspects job procedural forms and maintenance forms used in the performance of aircraft maintenance, vehicle and equipment maintenance to assure compliance with approved methods and procedures.</li><li>
Assists in preparation, processing, and answering of Quality Deficiency Reports (QDRs). Assists in aircraft accident investigations, prepares estimated cost of damage reports as required.</li><li>
Establish the maintenance quality control processes, procedures, standards, measures, and reports in support of the maintenance program and in coordination with Supply Chain Management (SCM) activities.</li><li>
Directs inquires, investigations, and research analysis related to quality control maintenance processes and supporting maintenance activities, to the QC Manager.</li><li>
Ensures all quality control maintenance operations and related maintenance support activities are conducted in a safe manner.</li><li>
In coordination with the QC Manager, supports the Downed Aircraft Recovery Team (DART) processes and procedures.</li><li>
Conducts maintenance training and technical inspector training as required.</li><li>
Other tasks as directed by the QC Manager.</li><li>
Works within the maintenance quality control processes, procedures, and standards.</li><li>
Ensures all maintenance operations and related maintenance support activities are conducted in a safe manner.</li><li>
Supports, in coordination with the Maintenance Manager and Flight Operations Manager, the Downed Aircraft Recovery Team (DART) process and procedure.</li><li>
Performs within the broad guidelines of duties and responsibilities with significant choice of methods.</li><li>
Authority to select and implement goals and objectives within the execution of duties and responsibilities.</li></ul>
Qualifications:
<div>
Minimum Qualifications
</div><ul><li>Education: High school diploma or Associates Degree required.</li><li>
Bachelor&rsquo;s Degree preferred.</li><li>
Federal Aviation Administration (FAA) Inspector Authorization (IA) certificate.</li><li>
FAA Airframe and Powerplant certificate.</li></ul><div>
Experience:
</div><ul><li>Five (5) years&rsquo; experience maintaining specific or similar Mission Design Series (MDS).</li><li>
Able to use the Automated Weight and Balance Software (AWBS).</li><li>
Demonstrated knowledge and experience of rotary wing Aviation operations inclusive of maintenance, Aviation logistics, flight operations and training.</li><li>
Certificates: Army Aviation maintenance certification with rating in the AH-64 or UH-60 or MD500 Series Aircraft (Army Rotary Wing equivalent) or OH-58D desired.</li><li>
FAA, A&amp;P certificate or Equivalent required.</li><li>
Proficient in the use of computer-hosted interactive technical manuals, aircraft maintenance forms, and other aircraft related documentation.</li><li>
Graduate of a US Military Aircraft Maintenance Course or civilian A&amp;P equivalent with a minimum of 5 years&rsquo; experience</li><li>
Possess a valid U.S driver&rsquo;s license and Passport.</li><li>
DD214 required for military experience.</li><li>
Must be able to pass employment and deployment qualification requirements that include medical, drug testing, background checks, etc.</li><li>
Previous experience in a leadership or supervisory role within a military maintenance unit.</li><li>
Strong knowledge of military logistics procedures and regulations.</li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients</h4></div>

UH60 Technical Inspector

Sigenergy

<div>
 
 About the Role: Utility Key Account Manager
 
 
 
 
 
 
 Role Overview:
 
 The Utility Key Account Manager is responsible for driving sales growth of utility-scale solar PV and energy storage projects. This role focuses on customer development, project acquisition, and close collaboration with solution and technical teams to secure and deliver large-scale ground-mounted projects.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Lead sales activities for utility-scale, ground-mounted solar PV and energy storage projects, including ground-mounted PV-only and ground-mounted energy storage projects.
 </li>
 <li>
 Develop and manage relationships with key customers, EPCs, developers, and utilities, driving project opportunities from early-stage engagement to contract signing.
 </li>
 <li>
 Work closely with the Solution Manager and technical teams to support pre-sales activities, including bid interpretation, technical solution alignment, and project feasibility discussions.
 </li>
 <li>
 Participate in bid preparation, commercial negotiations, and contract signing, ensuring alignment with company strategy and profitability targets.
 </li>
 <li>
 Support awarded projects during pre-contract and execution phases, coordinating with internal teams to ensure smooth handover and project delivery.
 </li>
 <li>
 Collect and analyze market intelligence, including industry trends, competitor solutions, government policies, and customer requirements, and translate insights into effective sales strategies.
 </li>
 <li>
 Collaborate closely with marketing teams on market entry strategies, customer engagement activities, and brand promotion.
 </li>
 <li>
 Achieve assigned sales targets and regularly report sales pipeline, forecasts, and market feedback to management.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 At least 3 years of experience in utility-scale ground-mounted projects, including ground-mounted PV-only and ground-mounted energy storage projects.
 </li>
 <li>
 Good understanding of inverters, medium-voltage systems, and energy storage systems, with the ability to engage in technical discussions with customers and EPCs.
 </li>
 <li>
 Familiarity with mainstream domestic and international PV and energy storage solution providers.
 </li>
 <li>
 Minimum 5 years of experience in renewable energy sales or business development, with strong utility-scale project exposure.
 </li>
 <li>
 Strong customer-facing, negotiation, and cross-functional coordination skills.
 </li>
 <li>
 Bachelor&rsquo;s degree or above in Engineering, Energy, or related fields; Master&rsquo;s degree is a plus.
 </li>
 </ul>
 
 
</div>

Key Account Manager

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