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technical support manager

TAWANTECH

we are seeking an experienced Technical Support Specialist for its FIS Balance Sheet Manager (BSM) platform to support ongoing operations under an active contract. This individual will play a key role in ensuring system performance, regulatory compliance, upgrade readiness, and business continuity across Treasury and Risk functions.
 
This role requires strong technical acumen, prior hands-on experience with the BSM platform, and the ability to coordinate effectively between internal stakeholders and FIS.
 
Key Responsibilities: 
Conduct regular system health checks, historical data archiving, and performance diagnostics.
 
Perform end-to-end issue resolution, including troubleshooting, root cause analysis, and resolution tracking.
 
Provide user support and act as a liaison between business teams, FIS support, data management, and IT infrastructure teams.
 
Monitor and validate interface jobs and data feeds; ensure data integrity across upstream and downstream systems.
 
Maintain detailed process documentation and contribute to internal knowledge base.
 
Participate in platform upgrades, patches, and configuration changes in coordination with FIS and internal stakeholders.
 
Support regulatory and compliance deliverables by ensuring data accuracy, traceability, and timely reporting.
 
Performance Priorities: 
Responsiveness to issues and business requests.
 
Time to Resolution for incidents and service tickets.
 
Maximizing System Efficiency through tuning and proactive support.
 
Continuous Improvement of platform usage, support procedures, and system reliability.
 
Qualifications & Experience: 
3+ years of hands-on experience with FIS Balance Sheet Manager (BSM) or Ambit Focus.
 
Strong understanding of asset-liability management (ALM), liquidity risk, and regulatory reporting frameworks.
 
Experience managing vendor support (FIS) and overseeing service-level agreements (SLAs).

FIS Balance Sheet Manager (BSM) Technical Support Specialist

Pure Storage

<div><div>We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work&mdash;work that changes the world&mdash;is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</div>
THE ROLE

Do you have the technical skills and ambition to drive strategic growth through partnerships?

Pure Storage is looking for a driven and experienced Partner Technical Manager (PTM) to elevate our partner ecosystem across Saudi Arabia and the wider region. This dedicated Partner System Engineer (SE) role is ideal for an individual with an existing core technical competency who is ready for a faster track to leadership and commercial engagement.

Your primary focus will be using your expertise to train, enable, and mentor our partners' technical teams, ensuring they provide world-class service and sales support for the Pure Storage portfolio. Beyond enablement, you will apply your commercial acumen by actively engaging in the pre-sales cycle, helping partners identify, mature, and convert substantial deals. If you possess a technical background and are ready to translate that into tangible business success, this is the perfect platform for your next career chapter. 


WHAT YOU WILL DO
<ul>
<li>Regular interaction with partner principals, executives, and sales and sales management at existing and prospective value added and direct market re-sellers.</li>
<li>Align Pure's go-to-market strategy with that of our National Partners to ensure growth consistent with Pure's stated goals, and ensure long-term relationships with our most strategic Channel Partners.</li>
<li>Conduct regular sales training presentations with partner technical and sales teams to ensure understanding and articulation of Pure's Value Proposition and Industry Leadership.</li>
<li>May assist with driving pipeline, sales qualification, and closing of business through the ISO and Channel.</li>
<li>Define and deploy business plans to deepen our traction with existing channel partners, reviewing and re-assessing quarterly.</li>
<li>Develop and execute a regional strategy for recruiting new channel partners as needed to support growth.</li>
<li>Maintain up-to-date knowledge of Pure's competitive positioning in the marketplace.</li>
<li>Oversee relationship building activities and account mapping activities between Pure's Sales organisation and specified partners.</li>
<li>Be the trusted advisor and advocate to our National Partners/channel estate and regional teams as an extension of the Systems Engineering team. Coaching and teaching how to Sell and Compete.</li>
<li>Driving channel autonomy &amp; independence through Pure Storage partner enablement programs with the regional sales teams.</li>
<li>Identify, refine and research technical requirements of each sales opportunity by working closely with Pure Sales Teams, Partners &amp; Customers in the design and implementation</li>
<li>Participate in the creation of channel sales strategy and tactics and takes ownership of technical responsibilities within customer accounts with emphasis on the channel partner(s) in region.</li>
<li>Mentor and assist partners/customers with evaluations and benchmarks, system configurations.</li>
<li>Demonstrate technical guidance and subject matter expertise on storage products, distributed storage architectures, file systems, applications, solutions and competitive storage offerings in the DAS, NAS and SAN product spaces. Be a Pure Storage technical expert and in areas of Storage, Artificial Intelligence, Big Data, SDN, SaaS solutions, Networking, Dev-ops, Machine Learning, Competition and Channels Business Dynamics.</li>
<li>Build meaningful relationships with assigned National Partners and Pure Storage Sales Teams within their resident geography and assigned partner base.</li>
<li>Focus on enablement &amp; relationship building throughout our National Partner's business.</li>
<li>Management and creation of technical enablement plan for assigned National Partners; work closely with the Partner Program to determine needed tool sets to drive partner enablement and autonomy; owns, monitors, reports on, and drives technical enablement activities for assigned partner base.</li>
<li>Coordinate partner training activities with wide range of Pure Storage field &amp; corporate resources.</li>
<li>Provide ad-hoc support for evaluations and post sales issues with partner engineers, and quickly transition them to appropriate pure storage internal resources.</li>
<li>Present at national, regional and in-geo channel driven marketing activities.</li>
<li>Collaborates with Pure Channel SE's, PTMs and in-geo SE's &amp; CAMs, PureIQ trainers.</li></ul> 


WHAT YOU BRING
<ul>
<li>Strong cross functional ownership and excellent communications skills that drive consensus across groups both internally and within the Channel/Partner organisations.</li>
<li>Strong, Business level written and verbal communication skills in Arabic and English and can clearly and effectively articulate Pure's value and technical leadership.</li>
<li>Ability to work in a fast-moving environment, to prioritise effectively to think big picture, and to use good judgment in resolving difficult issues.</li>
<li>Thorough understanding of the architecture, design and implementations of multi-tiered client/server computing solutions.</li>
<li>Preparation and delivery of technical product and architecture presentations.</li>
<li>Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs.</li>
<li>Good knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN).</li>
<li>Familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, NoSQL alternatives).</li>
<li>Familiarity with Artificial intelligence, ML, Big Data, IOT and the associated applications/architectures.</li>
<li>VMWARE, WINDOWS, LINUX, UNIX OS, NFS, SMB file systems, and UNIX distributed network environments.</li>
<li>Existing relationships with key partners Knowledge of Hypervisor Technologies (VMWare, Citrix, MSoft), Local Area Networking, Ethernet, TCP/IP and general networking.</li>
<li>Ideally some Channel Account Management experience with a proven track record of success in the region.</li>
<li>Possess high EiQ and dealing with people in multi-culture environment.</li>
<li>Passion, Commitment, and drive for success working in a Motivated Team environment.</li>
<li>2+ years minimum Pre-Sales experience supporting the Sales / Channels of enterprise storage, networking or systems solutions to a combination of large enterprise accounts.</li>
<li>Must be willing and able to work in an open office, team environment.</li>
<li>This is a predominantly office based role where the successful candidate will be required to spend time both onsite with customers and partners, and in Pure Storage offices across EMEA where needed.</li>
</ul>
#LI Onsite<div>
WHAT YOU CAN EXPECT FROM US:
<ul>
<li>Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.</li>
<li>Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area&trade;, Fortune's Best Workplaces for Millennials&trade; and certified as a Great Place to Work&reg;!</li>
<li>Pure Team: We build each other up and set aside ego for the greater good.</li>
</ul>
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you're invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. 
 
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. 

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.</div></div>

Partner Technical Manager, Saudi Arabia

Fortinet

<div>JOB TITLE: TECHNICAL SUPPORT ENGINEER
LOCATION: Saudi Arabia, Riyadh
ROLES AND RESPONSIBILITIES:
<ul><li>Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
</li><li>Collection and analysis of customer network information and to resolve technical issues
</li><li>Recommending corrective actions based on gathered data and its analysis including configuration amendments
</li><li>Running real-time phone or remote troubleshooting sessions with customers
</li><li>Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
</li><li>Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
</li><li>Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on thesesetups
</li><li>Technical documentation
</li></ul>REQUIREMENTS:
<ul><li>1 and above years of relevant experience in Networking/Networking Security industry
</li><li>Very good knowledge of general networking and Network Security concepts
</li><li>Ability to work independently and / or as a team, based on the circumstances
</li><li>Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
</li><li>Ability to meet deadlines, goals and objectives
</li><li>Proficient Verbal and written communication skills
</li></ul>DESIRED:
<ul><li>Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIA Etc.)
</li><li>Basic experience with Network and Network security devices &ndash; Firewalls/IPS etc.
</li><li>Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
</li><li>Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
</li><li>Knowledge of VPN, IPSec and SSL VPN
</li></ul>EDUCATION:
<ul><li>Bachelors / Master&rsquo;s Degree in CSE / Electronics /Electrical / BCA / BSc)
</li><li>Diploma in CSE / B.Tech with considerable experience
</li></ul>Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.
Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits</div>

Technical Support Engineer - Riyadh, Saudi Arabia

OPSWAT

<div>
 OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world&rsquo;s critical infrastructure and securing our way of life.
 
 
 
 The Position
 
 
 
 This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Provides software application &amp; technical support to clients for our product catalog.
 </li>
 <li>
 Consulting with the software development team, internal users, and clients to improve application performance.
 </li>
 <li>
 Documenting new processes and improving existing processes as they come up.
 </li>
 <li>
 Communicate with internal team and supporting teams as necessary.
 </li>
 <li>
 Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
 </li>
 <li>
 Provides occasional presales and professional service/technical support as needed.
 </li>
 <li>
 Maintains case data in Salesforce and Jira.
 </li>
 <li>
 Reports bugs and flaws to the development team as discovered/encountered.
 </li>
 <li>
 Willing to provide and teach knowledge they have to their team.  Willing to learn and grow with knowledge they may lack.
 
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
 </li>
 <li>
 Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
 </li>
 <li>
 Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
 </li>
 <li>
 Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
 </li>
 <li>
 Identifies and resolves problems in a timely manner.
 </li>
 <li>
 Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
 
 
 
 </li>
 </ul>
 
 It Would Be Nice If You Had
 
 
 
 <ul>
 <li>
 Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
 </li>
 <li>
 Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
 </li>
 <li>
 Experience with cybersecurity tools and software.
 </li>
 <li>
 Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
 
 
 
 </li>
 </ul>
 OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
 
 
 Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
</div>

Technical Support Engineer

GE Vernova

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
The Early Career Training is a 6-12 months program and it is an investment in young talents where GE Vernova trains fresh graduates who meet the required criteria to perform their traineeship in a GE Vernova business. The traineeship duration varies upon business requirement and will develop the general skills of the trainee and provide on the job knowledge and technical experience. Positions requiring understanding of a concepts, methods and procedures.<h1 class="jobSectionHeader">
Job Description</h1>
What you&rsquo;ll do
Responsibilities<ul><li>
Repair wing to wing process management &amp; weekly report out.</li><li>
Outage preparation support, coordinate parts demand and logistics.</li><li>
Follow up on event management &amp; tools issues as they arise and work on resolution.</li><li>
Applicant might be attending customer meetings and site visits.</li><li>
Ability and willingness to travel to customer sites up to 50%.</li><li>
Support on signed contracts execution and service orders digital tools integration.</li><li>
Support sales team on deal structure and leverage experience in demand creation and creating opportunity.</li><li>
Support Commercial Operations team on proposal build-up and cross function management requirements.</li><li>
Connect with marketing team to identify New Products and participate in customer Campaigns.</li><li>
Candidate is expected to rotate between multiple business functions throughout their training (ie, Commercial Operations, Sales, Engineering and Services).</li></ul> 
What you'll bring
Qualifications/Minimum Requirements:<ul><li>
Fresh graduates up to 2 years of experience.</li><li>
BS Engineering &ndash; Industrial, Mechanical, or Electrical or related engineering background preferred.</li><li>
Basic experience in field operations within electrical or mechanical industries.</li></ul>
Eligibility Requirements<ul><li>
The legal right to work in KSA without company sponsorship or time restriction</li></ul>
What will make you stand out<ul><li>
Basic power generation and gas turbine knowledge is preferred.</li><li>
Demonstrated EHS and Quality focus.</li><li>
Demonstrated leadership potential.</li><li>
Record of achievement with a passion to achieve positive business results.</li><li>
Curiosity and desire to learn and expand skill set.</li><li>
Adaptable and open to change.</li><li>
Active listener with good communication skills in English.</li><li>
Strong Proficiency in Microsoft Office applications.</li><li>
Proactive with high level of integrity.</li><li>
Strives to achieve Project goals and Customer satisfaction.</li><li>
A team player with the ability to communicate effectively with crosses functional teams.</li><li>
Displays willingness to work in harsh environments on as needed basis.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Early Career Traineeship - Service support

OPINIORA CONSULTING PRIVATE LIMITED

Sales Executive &ndash; IT Helpdesk &amp; Managed ServicesLocation: RiyadhType: Full-TimeRoleWe&rsquo;re hiring a Sales Executive to sell IT helpdesk outsourcing, AMC contracts, and managed services. You&rsquo;ll bring in new clients, manage relationships, and close recurring revenue deals.Responsibilities<ul><li>Find and win new clients for IT helpdesk &amp; managed services.</li><li>Build strong relationships with IT managers &amp; procurement heads.</li><li>Work with tech teams to prepare proposals &amp; SLAs.</li><li>Meet monthly/quarterly sales targets.</li></ul>Requirements<ul><li>5 years experience selling IT support / AMCs / managed services in Saudi.</li><li>Strong client network in corporates or government.</li><li>English required; Arabic a plus.</li><li>Transferable iqama.</li></ul>Job Type: Full-timePay: &#65020;5,000.00 - &#65020;10,000.00 per monthExperience:<ul><li>IT support: 5 years (Required)</li><li>AMCs: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Sales Executive – IT Helpdesk & Managed Services

Isotech Co Aluminum and Glass

<div>
 
 Position: Fa&ccedil;ade Sales Manager
 
 
 Location: Riyadh - Saudi Arabia
 
 
 
 
 
 
 Position Overview:
 
 
 
 We are seeking a highly motivated and technically proficient
 
 Fa&ccedil;ade Sales Manager Engineer
 
 to drive business development and support the execution of fa&ccedil;ade projects in Saudi Arabia. This role is pivotal to the company&rsquo;s continued growth, requiring a strategic sales approach combined with a solid understanding of fa&ccedil;ade systems, construction methodologies, and project lifecycle management. The successful candidate will interface directly with clients, consultants, and internal technical teams to ensure tailored solutions and successful project acquisition.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &middot; Identify and pursue new business opportunities through market research, site visits, industry networking, and digital platforms.
 
 
 &middot; Establish and maintain strong client relationships by understanding project requirements, including BOQs, technical specifications, and dimensional data.
 
 
 &middot; Collaborate with the Estimation and Engineering teams to develop accurate and competitive technical-commercial proposals aligned with production and execution capabilities.
 
 
 &middot; Deliver professional presentations and technical clarifications of proposals to clients and consultants.
 
 
 &middot; Lead the negotiation and closing of contracts while ensuring all required commercial and technical documentation is secured.
 
 
 &middot; Support project handover processes and participate in kickoff meetings to align client expectations with delivery teams.
 
 
 &middot; Maintain comprehensive records of client interactions, sales activities, and proposal status. Prepare and submit detailed monthly performance and pipeline reports.
 
 
 
 
 
 
 Qualifications and Experience:
 
 
 
 &middot; Bachelor&rsquo;s degree in engineering (Mechanical, Civil, or Architectural preferred) or a related technical field.
 
 
 &middot; 3&ndash;5 years of proven experience in fa&ccedil;ade systems sales, construction materials, or the building envelope sector.
 
 
 &middot; Bilingual proficiency in English and Arabic is required; French is a plus.
 
 
 &middot; Strong knowledge of fa&ccedil;ade systems, shop drawings, materials, and structural integration.
 
 
 &middot; Excellent verbal and written communication skills, with the ability to interpret and convey technical information to both technical and non-technical stakeholders.
 
 
 &middot; Proficient in Microsoft Office Suite; familiarity with CRM tools and basic CAD or fa&ccedil;ade design software is an advantage.
 
 
 
 
</div>

Façade Sales Manager

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