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technical support specialist

technical support manager

Oivan

<div>
 <strong>
  What We Need
  <br/>
  <br/>
 </strong>
 The Technical Support Manager is responsible for leading the technical support and maintenance operations of key platforms and products, ensuring stability, reliability, and continuous improvement.
 <br/>
 <br/>
 This role bridges the gap between technical teams, business stakeholders, and clients, ensuring that support services and enhancements align with business needs and technical excellence.
 <br/>
 <br/>
 The Technical Support Manager combines strong technical acumen, leadership skills, and operational discipline to manage incidents, oversee support processes, and drive technical improvements across environments and integrations.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 Platform Operations &amp; Service Management
 <br/>
 <br/>
 <ul>
  <li>
   Oversee day-to-day platform support and maintenance activities to ensure uptime, performance, and service quality.
  </li>
  <li>
   Manage incident, problem, and change management processes in coordination with development, infrastructure, and client teams.
  </li>
  <li>
   Establish and monitor SLAs, ensuring timely issue resolution and proactive escalation where needed.
  </li>
  <li>
   Define, document, and continually improve support workflows, runbooks, and escalation paths.
  </li>
  <li>
   Coordinate with vendors and external partners for platform dependencies, integrations, and issue resolutions.
  </li>
  <li>
   Technical Leadership
  </li>
  <li>
   Act as the technical escalation point for complex issues, guiding teams toward effective and sustainable resolutions.
  </li>
  <li>
   Review and validate technical fixes, patches, and releases to maintain system integrity.
  </li>
  <li>
   Collaborate with architects and developers to ensure that support changes align with long-term product architecture.
  </li>
  <li>
   Identify recurring issues and propose technical or process improvements to reduce incidents.
  </li>
  <li>
   Continuous Improvement &amp; Quality Assurance
  </li>
  <li>
   Drive root cause analysis (RCA) and preventive action planning for major incidents.
  </li>
  <li>
   Track platform performance metrics and report on support KPIs and trends.
  </li>
  <li>
   Support release management and deployment readiness for updates, bug fixes, and enhancements.
  </li>
  <li>
   Ensure documentation and knowledge bases are continuously updated and accessible.
  </li>
  <li>
   Team Management &amp; Development
  </li>
  <li>
   Lead and mentor the technical support team, fostering a culture of accountability, collaboration, and customer focus.
  </li>
  <li>
   Manage resource planning, workload distribution, and performance evaluation.
  </li>
  <li>
   Facilitate ongoing training to enhance the team&rsquo;s technical and customer service capabilities.
  </li>
  <li>
   Stakeholder &amp; Client Communication
  </li>
  <li>
   Serve as the primary contact point for support-related communications with internal teams and clients.
  </li>
  <li>
   Communicate incidents, resolutions, and improvement plans clearly and effectively to non-technical stakeholders.
  </li>
  <li>
   Provide regular service reviews, performance updates, and improvement reports to management and clients.
  </li>
  <li>
   Collaboration with Development and Product Teams
  </li>
  <li>
   Work closely with product owners and development teams to ensure smooth handover of new features into support.
  </li>
  <li>
   Contribute to defining technical requirements and deployment readiness criteria for new releases.
  </li>
  <li>
   Participate in discussions around technical debt, infrastructure stability, and long-term scalability
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.
  </li>
  <li>
   Proven experience (5+ years) in technical support, service delivery, or operations management roles.
  </li>
  <li>
   Strong understanding of ITIL principles, incident management, and software development lifecycle (SDLC).
  </li>
  <li>
   Experience managing cross-functional teams in a fast-paced environment.
  </li>
  <li>
   Strong problem-solving, communication, and stakeholder management skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 At Oivan, we build digital services that make life easier &mdash;securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are core values.
 <br/>
 <br/>
 You&rsquo;ll have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful digital platforms that serve millions of users in Saudi Arabia and beyond.
</div>


Technical Support Manager

Oivan Group Oy

<div><div><h5 class="jobSectionHeader"><b>What We Need
</b></h5><div><p>The Technical Support Manager is responsible for leading the technical support and maintenance operations of key platforms and products, ensuring stability, reliability, and continuous improvement.</p><p>
This role bridges the gap between technical teams, business stakeholders, and clients, ensuring that support services and enhancements align with business needs and technical excellence.</p><p>
The Technical Support Manager combines strong technical acumen, leadership skills, and operational discipline to manage incidents, oversee support processes, and drive technical improvements across environments and integrations.</p>
</div></div><div><h5 class="jobSectionHeader"><b>What You'll Do</b></h5>
<div><p>Platform Operations &amp; Service Management</p><ul><li>Oversee day-to-day platform support and maintenance activities to ensure uptime, performance, and service quality.</li><li>Manage incident, problem, and change management processes in coordination with development, infrastructure, and client teams.</li><li>Establish and monitor SLAs, ensuring timely issue resolution and proactive escalation where needed.</li><li>Define, document, and continually improve support workflows, runbooks, and escalation paths.</li><li>Coordinate with vendors and external partners for platform dependencies, integrations, and issue resolutions.</li></ul><p></p><p><br>
2. Technical Leadership</p><ul><li>Act as the technical escalation point for complex issues, guiding teams toward effective and sustainable resolutions.</li><li>Review and validate technical fixes, patches, and releases to maintain system integrity.</li><li>Collaborate with architects and developers to ensure that support changes align with long-term product architecture.</li><li>Identify recurring issues and propose technical or process improvements to reduce incidents.</li></ul><p></p><p><br>
3. Continuous Improvement &amp; Quality Assurance</p><ul><li>Drive root cause analysis (RCA) and preventive action planning for major incidents.</li><li>Track platform performance metrics and report on support KPIs and trends.</li><li>Support release management and deployment readiness for updates, bug fixes, and enhancements.</li><li>Ensure documentation and knowledge bases are continuously updated and accessible.</li></ul><p></p><p><br>
4. Team Management &amp; Development</p><ul><li>Lead and mentor the technical support team, fostering a culture of accountability, collaboration, and customer focus.</li><li>Manage resource planning, workload distribution, and performance evaluation.</li><li>Facilitate ongoing training to enhance the team&rsquo;s technical and customer service capabilities.</li></ul><p></p><p><br>
5. Stakeholder &amp; Client Communication</p><ul><li>Serve as the primary contact point for support-related communications with internal teams and clients.</li><li>Communicate incidents, resolutions, and improvement plans clearly and effectively to non-technical stakeholders.</li><li>Provide regular service reviews, performance updates, and improvement reports to management and clients.</li></ul><p></p><p><br>
6. Collaboration with Development and Product Teams</p><ul><li>Work closely with product owners and development teams to ensure smooth handover of new features into support.</li><li>Contribute to defining technical requirements and deployment readiness criteria for new releases.</li><li>Participate in discussions around technical debt, infrastructure stability, and long-term scalability</li></ul>
</div></div><div><h5 class="jobSectionHeader"><b>What You Have</b></h5>
<div><ul><li>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>Proven experience (5+ years) in technical support, service delivery, or operations management roles.</li><li>Strong understanding of ITIL principles, incident management, and software development lifecycle (SDLC).</li><li>Experience managing cross-functional teams in a fast-paced environment.</li><li>Strong problem-solving, communication, and stakeholder management skills.</li></ul>
</div></div><div><h5 class="jobSectionHeader"><b>What We Offer
</b></h5><div><p>At Oivan, we build digital services that make life easier &mdash;securely, globally, and sustainably. You&rsquo;ll join a multicultural, collaborative environment where technical excellence, innovation, and continuous improvement are core values.</p><p></p><p><br>
You&rsquo;ll have the opportunity to grow professionally by working with a global network of technology and business experts, contributing to impactful digital platforms that serve millions of users in Saudi Arabia and beyond.</p></div></div></div><div></div>

<div>:
<div><b>
Senior Technical Support Account Manager - Saudi Arabia, Riyadh</b></div><div></div><div><b><br>
Senior Technical Support Account Manager</b></div><div></div><div><br>
We&rsquo;re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.</div><div></div><div><br>
If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.</div><div></div><div><b><br>
About the job</b></div><div>
The Technical Support team is looking for a Senior Technical Support Account Manager who will provide post-sales support across enterprise-class SAS business software applications and/or solutions for strategic customers as assigned and serve as an advocate and escalation point for the customer acting as a liaison between all SAS divisions. Provide input and guidance during the customer lifecycle and contribute as a stakeholder to the success of the customer&rsquo;s relationship with SAS.</div><div><br>
</div><div><b>As a Senior Technical Support Account Manager, you will:</b></div><ul><li><p>
Act as an strategic technical advisor to customers on SAS support related activities.</p></li><li><p>
Proactively communicate carefully and effectively with customer and experts across SAS during the problem resolution process. Accurately document and specify information in the case management system during the entire case life cycle. Provide status updates for all outstanding issues.</p></li><li><p>
Consistently set and manage internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate). Follow defined Standard Operating Procedures to ensure consistent delivery of standards and services. Coordinate SAS resources as required to deliver support services. Often perform these duties under pressure where decisions have a significant business impact for SAS and/or customers.</p></li><li><p>
Routinely build knowledge of SAS and specialized technical and business domain knowledge with an understanding of the business problems that are addressed by SAS applications and/or solutions. Help customers understand where risks exist, suggest strategies for mitigation, and recommend resources to help reduce risk. Facilitate the timely and sufficient resolution of all customer issues and requests.</p></li><li><p>
Collaborate with experts across technical support departments, SAS divisions, and partners when necessary. Keep internal and external stakeholder groups informed of problems, suggestions and general comments and concerns related to the software, the business domain, and the account, as appropriate. Act as an advocate for the customer.</p></li><li><p>
Identify and share account intelligence with sales account teams, identifying new software or services sales opportunities. Contribute to the proposal definition and sales of new support service opportunities. Solicit feedback on technical support services.</p></li><li><p>
Suggest, manage, and implement special projects to assist Technical Support, users, or other teams.</p></li><li>
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.</li><li>
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.</li></ul><div></div><div><b><br>
Required qualifications</b></div><br>
<div></div><ul><li>
Minimum 7 years of relevant experience in software support. Relevant experience may also include designing leadership.</li><li><p>
Advanced English and Arabic for client interaction.</p></li><li><p>
Strong communication skills.</p></li><li><p>
Excellent organizational skills and strong problem resolution skills.</p></li><li><p>
Has in-depth knowledge of the support industry.</p></li><li><p>
Ability to use unique skills to contribute to the development of company objectives and principles and to achieve goals in creative and effective ways.</p></li><li><p>
Ability to deliver presentations to various audiences including colleagues, customers, and industry experts.</p></li><li>
Travel as business requirements dictate at management discretion.</li><li>
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.</li></ul><div></div><div><b><br>
Additional competencies, knowledge and skills</b></div><ul><li><b>
Decision making -</b> Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information.</li><li><b>
Communication -</b> Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message, listening actively to others.</li><li><b>
Influencing -</b> Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.</li></ul><div></div><div><b><br>
Benefits highlights</b><b>
</b></div><ul><li>Housing allowance</li><li>
Schooling allowance</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul><div><b>
You are welcome here.</b></div><div>
At SAS, it&rsquo;s not about fitting into our culture &ndash; it&rsquo;s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.</div><div></div><div><b><br>
Additional Information:</b></div><div><i>
SAS only sends emails from verified &ldquo;sas.com&rdquo; email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact </i><i>Recruitingsupport@sas.com.</i></div><div></div><div><br>
Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.</div><div></div><div><br>
#LI-MS1</div><div>
#SAS</div></div>

Sr Technical Support Account Manager

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 IT Manager
 <br/>
 <br/>
 We are Amazon; we pioneer.
 <br/>
 <br/>
 Since opening in 1995, we&rsquo;ve been pushing the boundaries of possible further and further. We&rsquo;re also working to become Earth&rsquo;s most customer-centric company.
 <br/>
 <br/>
 We&rsquo;re seeking a driven IT Manager to join our Fulfillment &amp; Operations IT team, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast-moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.
 <br/>
 <br/>
 Your responsibilities: As you keep an eye on your Fulfillment Center&rsquo;s IT infrastructure, the extent of your duties will include but not be limited to:
 <br/>
 <br/>
 Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health &amp; Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
 <br/>
 <br/>
 You&rsquo;re confident in your IT project management skills: you can coordinate and watch over your team&rsquo;s projects as they support technical task execution. You&rsquo;ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
 <br/>
 <br/>
 You&rsquo;ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Fulfillment Center staff,
 <br/>
 <br/>
 You&rsquo;ll lead people, hours and shifts: this will include staff and team scheduling,
 <br/>
 <br/>
 Inspire continuous improvement of all IT team processes and initiatives: you&rsquo;ll get behind our Fulfillment department continually driving operational excellence
 <br/>
 <br/>
 A day in the life
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 A Master&rsquo;s degree in a relevant discipline is a nice-to-have,
 <br/>
 <br/>
 An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
 <br/>
 <br/>
 CISCO experience and certifications,
 <br/>
 <br/>
 Certifications in Unix/Linux System support and/or Microsoft Windows system support,
 <br/>
 <br/>
 Telecom knowledge, including VOIP / SIP as well as mobile technologies,
 <br/>
 <br/>
 Previous help desk / technical support experience and/or previous Service Delivery and Service Level Management experience,
 <br/>
 <br/>
 ITIL and Prince2 certifications would be advantageous,
 <br/>
 <br/>
 You&rsquo;re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
 <br/>
 <br/>
 Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
 <br/>
 <br/>
 We&rsquo;re looking forward to receiving your application, preferably in English. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.
 <br/>
 <br/>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in project management
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Afaq - Warehouse Branch
 <br/>
 <br/>
 Job ID: A2913098
</div>


IT support Manager (open for Saudi nationals only), OTS

The Second Construction Co. LTD of China Construction Third Engineering Bureau （Dubai Branch）

<p><b>Recruitment Requirements</b></p><p>Responsibilities:</p><p>&#9312;Oversee the overall technical support and design management for the company&rsquo;s ongoing and tendered projects&#65307;</p><p>&#9313;Lead the preparation of technical proposals, construction methodologies, temporary works schemes, and technical clarifications during the tender stage&#65307;</p><p>&#9314;Coordinate multidisciplinary technical interfaces, including architecture, structure, and MEP, and provide design optimization recommendations&#65307;</p><p>&#9315;Provide technical support and conduct risk assessments for major technical issues arising during project execution&#65307;</p><p>&#9316;Maintain technical communication with clients, consultants, and subcontractors to ensure all technical documents comply with Saudi local regulations and international standards&#65307;</p><p>&#9317;Manage the technical support team and promote internal capability building and training.</p><p><b>Requirements:</b></p><p>&#9312;Bachelor&rsquo;s degree or above in Civil Engineering, Architectural Engineering, Structural Engineering, or related disciplines; professional certifications such as Registered Structural Engineer or Registered Architect are preferred&#65307;</p><p>&#9313;Over 10 years of technical management experience in international or large-scale building projects, including at least 5 years in a managerial position&#65307;</p><p>&#9314;Familiar with Saudi project procedures, local codes, and technical management requirements for large EPC/main contractor projects&#65307;</p><p>&#9315;Extensive experience in technical support, tender technical proposal development, full-cycle building design processes, and key construction technologies&#65307;</p><p>&#9316;Proficiency in BIM, P6, AutoCAD, Revit, or related tools is an advantage&#65307;</p><p>&#9317;Language requirement: Fluent in English (able to use as a working language); Arabic proficiency is a plus.</p><p>Job Type: Full-time</p><p>Pay: &#65020;25,000.00 - &#65020;35,000.00 per month</p>

Director of Tendering & Technical Support Department (Saudi Base)

HERE Technologies

<div>
 <p>
  <strong>
   The Team
  </strong>
 </p>
 <p>
  We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It&rsquo;s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we&rsquo;d love to talk with you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Role
  </strong>
 </p>
 <p>
  As a
  <strong>
   Technical Customer Succes Manager
  </strong>
  , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE&rsquo;s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You&rsquo;ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
  </li>
  <li>
   Drive complex, strategic and large-scale customer programs (large Automotive OEM)
  </li>
  <li>
   Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
  </li>
  <li>
   Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
  </li>
  <li>
   Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
  </li>
  <li>
   Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention &amp; advocacy.
  </li>
  <li>
   Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
  </li>
  <li>
   Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
  </li>
  <li>
   Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
  </li>
  <li>
   Travel up to 25%, both domestic and international, to meet customers and suppliers as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who are you?
  </strong>
 </p>
 <p>
  This role is open to
  <strong>
   Saudi nationals only
  </strong>
  , in line with local labor regulations and our commitment to Saudization. We&rsquo;re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:
 </p>
 <ul>
  <li>
   5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
  </li>
  <li>
   Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
  </li>
  <li>
   A strong sense of ownership of the customer account &amp; ensure a trusted partnership is established with the customer.
  </li>
  <li>
   Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
  </li>
  <li>
   Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
  </li>
  <li>
   Strong leadership &amp; communication skills, with ability to influence people outside of one&rsquo;s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
  </li>
  <li>
   Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
  </li>
  <li>
   Graduate bachelor&rsquo;s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. -
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Who are we?
  </strong>
 </p>
 <p>
  HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
 </p>
 <p>
  At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
 </p>
</div>


Technical Customer Success Manager

Abdul Latif Jameel

<p>Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues.</p> MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

Explore 2351+ Technical support manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

2351 technical support manager jobs IN Riyadh

Technical Support Manager

Technical Support Manager

Sr Technical Support Account Manager

IT support Manager (open for Saudi nationals only), OTS

Director of Tendering & Technical Support Department (Saudi Base)

Technical Customer Success Manager

Technical Field Operations Manager