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application support associate manager

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technical support manager

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. 
The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.<ul><li>
Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.</li><li>
Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings</li><li>
Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective</li><li>
Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives</li><li>
Proactively resolve business &amp; technical problems</li><li>
Manage new merchant implementations and provide consultative payment guidance to client base</li><li>
Manage technical escalation and issue management with global front-line support teams</li><li>
Meet with existing clients for regular and ad-hoc service related reviews</li><li>
Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value</li><li>
Project-manage larger customer engagements involving internal development teams or third party developers</li><li>
Enter case information into the CRM to ensure appropriate resolution management</li><li>
Offer best practice advice on CyberSource products and services and the vertical</li><li>
Advocate and drive product enhancement requests with our cross-functional teams</li><li>
Achieve and maintain CYBS product / process knowledge expert status</li><li>
Own and maintain Service Delivery Plan for each client</li><li>
Suggest and drive process improvement within the team</li></ul>
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
Qualifications 
<ul><li>
Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.</li><li>
E-commerce acquiring background and Technical Acumen</li><li>
3-5 years payments experience with university degree or equivalent experience</li><li>
Well demonstrated Technical Support or Account Management experience</li><li>
Able to skillfully prioritize and manage concurrent projects and issues.</li><li>
Excellent written and verbal communication skills</li><li>
Experience in working with cross-functional/cross-departmental and virtual teams</li><li>
Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.</li><li>
Self-starter with strong organization and resolution management skills</li><li>
Arabic Speaker preferred</li><li>
Must demonstrate strong complex problem-solving capabilities</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Success Manager

الرواف للمقاولات Alrawaf Contracting

<div>
 
 
 Job Purpose:
 
 
 
 To lead and manage all technical office functions for civil works, ensuring that design, shop drawings, material submittals, quantity surveying, and project documentation are delivered in accordance with project specifications, construction schedules, and quality standards. The Technical Office Manager serves as the technical backbone of the project team, bridging between design, site execution, and client requirements.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Technical Management:
 
 
 <ul>
 <li>
 Supervise and manage all civil technical office activities including drawings, BOQs, material submittals, and RFIs.
 </li>
 <li>
 Review and coordinate design drawings, shop drawings, and as-built drawings.
 </li>
 <li>
 Ensure compliance with project specifications, standards (SBC, ASTM, BS, ACI), and local authority requirements.
 </li>
 <li>
 Coordinate with consultants, clients, and subcontractors on technical issues and design changes.
 </li>
 </ul>
 
 
 2. Planning &amp; Coordination:
 
 
 <ul>
 <li>
 Develop and maintain the project&rsquo;s technical documentation system.
 </li>
 <li>
 Coordinate with planning and procurement teams for material approvals and timely delivery.
 </li>
 <li>
 Liaise with site engineers to resolve technical problems and ensure smooth workflow.
 </li>
 <li>
 Review and approve subcontractors&rsquo; shop drawings and calculations.
 </li>
 </ul>
 
 
 3. Quantity Surveying &amp; Cost Control:
 
 
 <ul>
 <li>
 Review and verify quantities and variations.
 </li>
 <li>
 Support in preparing interim payment certificates (IPCs) and change order documentation.
 </li>
 <li>
 Coordinate with the commercial team to ensure accurate cost control.
 </li>
 </ul>
 
 
 4. Quality &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure all civil works meet contractual and quality standards.
 </li>
 <li>
 Support QA/QC teams in material inspection requests (MIR) and work inspection requests (WIR).
 </li>
 <li>
 Ensure compliance with KSA building codes and safety regulations.
 </li>
 </ul>
 
 
 5. Team Leadership:
 
 
 <ul>
 <li>
 Supervise and mentor the technical office engineers and draftsmen.
 </li>
 <li>
 Conduct technical coordination meetings and monitor progress of documentation deliverables.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s Degree in Civil Engineering (Master&rsquo;s preferred).
 </li>
 <li>
 
 Experience:
 
 Minimum 14&ndash;20 years of experience in construction technical office work, with at least 5 years in a managerial role within KSA.
 </li>
 <li>
 
 Industry:
 
 Civil construction (Water Projects, Infrastructure, Residential, Commercial, or Mega Projects).
 </li>
 <li>
 
 Certifications:
 
 </li>
 <li>
 Saudi Council of Engineers (SCE) registration preferred.
 </li>
 <li>
 PMP or equivalent is required.
 </li>
 </ul>
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong knowledge of construction standards (SBC, ASTM, ACI, BS).
 </li>
 <li>
 Proficiency in AutoCAD, Revit, Primavera (P6), and MS Office.
 </li>
 <li>
 Excellent understanding of project documentation and shop drawing review.
 </li>
 <li>
 Strong leadership, coordination, and communication skills.
 </li>
 <li>
 Fluent in English; Arabic is an advantage.
 </li>
 </ul>
</div>

Technical Office Manager

Pure Storage

<div>
 We&rsquo;re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
 
 
 This type of work&mdash;work that changes the world&mdash;is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
 
 
 
 THE ROLE
 
 
 
 
 Do you have the technical skills and ambition to drive strategic growth through partnerships?
 
 
 
 Pure Storage is looking for a driven and experienced
 
 Partner Technical Manager (PTM)
 
 to elevate our partner ecosystem across Saudi Arabia
 
 and the wider region
 
 . This dedicated
 
 Partner System Engineer (SE)
 
 role is ideal for an individual with an
 
 existing core technical competency
 
 who is ready for a faster track to leadership and commercial engagement.
 
 
 Your primary focus will be using your expertise to
 
 train, enable, and mentor
 
 our partners' technical teams, ensuring they provide world-class service and sales support for the Pure Storage portfolio. Beyond enablement, you will apply your commercial acumen by actively engaging in the pre-sales cycle, helping partners
 
 identify, mature, and convert substantial deals
 
 . If you possess a technical background and are ready to translate that into tangible business success, this is the perfect platform for your next career chapter.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Regular interaction with partner principals, executives, and sales and sales management at existing and prospective value added and direct market re-sellers.
 </li>
 <li>
 Align Pure&rsquo;s go-to-market strategy with that of our National Partners to ensure growth consistent with Pure&rsquo;s stated goals, and ensure long-term relationships with our most strategic Channel Partners.
 </li>
 <li>
 Conduct regular sales training presentations with partner technical and sales teams to ensure understanding and articulation of Pure&rsquo;s Value Proposition and Industry Leadership.
 </li>
 <li>
 May assist with driving pipeline, sales qualification, and closing of business through the ISO and Channel.
 </li>
 <li>
 Define and deploy business plans to deepen our traction with existing channel partners, reviewing and re-assessing quarterly.
 </li>
 <li>
 Develop and execute a regional strategy for recruiting new channel partners as needed to support growth.
 </li>
 <li>
 Maintain up-to-date knowledge of Pure&rsquo;s competitive positioning in the marketplace.
 </li>
 <li>
 Oversee relationship building activities and account mapping activities between Pure&rsquo;s Sales organisation and specified partners.
 </li>
 <li>
 Be the trusted advisor and advocate to our National Partners/channel estate and regional teams as an extension of the Systems Engineering team. Coaching and teaching how to Sell and Compete.
 </li>
 <li>
 Driving channel autonomy &amp; independence through Pure Storage partner enablement programs with the regional sales teams.
 </li>
 <li>
 Identify, refine and research technical requirements of each sales opportunity by working closely with Pure Sales Teams, Partners &amp; Customers in the design and implementation
 </li>
 <li>
 Participate in the creation of channel sales strategy and tactics and takes ownership of technical responsibilities within customer accounts with emphasis on the channel partner(s) in region.
 </li>
 <li>
 Mentor and assist partners/customers with evaluations and benchmarks, system configurations.
 </li>
 <li>
 Demonstrate technical guidance and subject matter expertise on storage products, distributed storage architectures, file systems, applications, solutions and competitive storage offerings in the DAS, NAS and SAN product spaces. Be a Pure Storage technical expert and in areas of Storage, Artificial Intelligence, Big Data, SDN, SaaS solutions, Networking, Dev-ops, Machine Learning, Competition and Channels Business Dynamics.
 </li>
 <li>
 Build meaningful relationships with assigned National Partners and Pure Storage Sales Teams within their resident geography and assigned partner base.
 </li>
 <li>
 Focus on enablement &amp; relationship building throughout our National Partner&rsquo;s business.
 </li>
 <li>
 Management and creation of technical enablement plan for assigned National Partners; work closely with the Partner Program to determine needed tool sets to drive partner enablement and autonomy; owns, monitors, reports on, and drives technical enablement activities for assigned partner base.
 </li>
 <li>
 Coordinate partner training activities with wide range of Pure Storage field &amp; corporate resources.
 </li>
 <li>
 Provide ad-hoc support for evaluations and post sales issues with partner engineers, and quickly transition them to appropriate pure storage internal resources.
 </li>
 <li>
 Present at national, regional and in-geo channel driven marketing activities.
 </li>
 <li>
 Collaborates with Pure Channel SE's, PTMs and in-geo SE's &amp; CAMs, PureIQ trainers.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Strong cross functional ownership and excellent communications skills that drive consensus across groups both internally and within the Channel/Partner organisations.
 </li>
 <li>
 Strong, Business level written and verbal communication skills in Arabic and English and can clearly and effectively articulate Pure&rsquo;s value and technical leadership.
 </li>
 <li>
 Ability to work in a fast-moving environment, to prioritise effectively to think big picture, and to use good judgment in resolving difficult issues.
 </li>
 <li>
 Thorough understanding of the architecture, design and implementations of multi-tiered client/server computing solutions.
 </li>
 <li>
 Preparation and delivery of technical product and architecture presentations.
 </li>
 <li>
 Contribute significant portions and/or lead responses to RFPs, RFQs and RFIs.
 </li>
 <li>
 Good knowledge of current and emerging storage architectures (FC, iSCSI, NAS, OSD, SAN).
 </li>
 <li>
 Familiarity with modern web architecture a plus (LAMP stack, scale-out vs scale-up architectures, NoSQL alternatives).
 </li>
 <li>
 Familiarity with Artificial intelligence, ML, Big Data, IOT and the associated applications/architectures.
 </li>
 <li>
 VMWARE, WINDOWS, LINUX, UNIX OS, NFS, SMB file systems, and UNIX distributed network environments.
 </li>
 <li>
 Existing relationships with key partners Knowledge of Hypervisor Technologies (VMWare, Citrix, MSoft), Local Area Networking, Ethernet, TCP/IP and general networking.
 </li>
 <li>
 Ideally some Channel Account Management experience with a proven track record of success in the region.
 </li>
 <li>
 Possess high EiQ and dealing with people in multi-culture environment.
 </li>
 <li>
 Passion, Commitment, and drive for success working in a Motivated Team environment.
 </li>
 <li>
 2+ years minimum Pre-Sales experience supporting the Sales / Channels of enterprise storage, networking or systems solutions to a combination of large enterprise accounts.
 </li>
 <li>
 Must be willing and able to work in an open office, team environment.
 </li>
 <li>
 This is a predominantly office based role where the successful candidate will be required to spend time both onsite with customers and partners, and in Pure Storage offices across EMEA where needed.
 
 
 </li>
 </ul>
 Onsite
 
 
 
 What You Can Expect From Us
 
 
 
 <ul>
 <li>
 Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
 </li>
 <li>
 Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area&trade;, Fortune's Best Workplaces for Millennials&trade; and certified as a Great Place to Work&reg;!
 </li>
 <li>
 Pure Team: We build each other up and set aside ego for the greater good.
 
 
 </li>
 </ul>
 And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
 
 
 
 Accommodations And Accessibility
 
 
 
 Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you&rsquo;re invited to an interview.
 
 
 
 Our Commitment To a Strong And Inclusive Team
 
 
 
 We&rsquo;re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn&rsquo;t just accepted but embraced. That&rsquo;s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
 
 
 Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
 
 
 
 JOIN US AND BRING YOUR BEST.
 
 
 
 
 BRING YOUR BOLD.
 
 
 
 
 BRING YOUR FLASH.
 
</div>

Partner Technical Manager, Saudi Arabia

Abdul Latif Jameel

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues. MAJOR ACTIVITIES: Description <ul> <li>Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.</li> <li>Manage new vehicle testing environment</li> <li>Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier</li> <li>Improve/ maintain smooth system for gathering technical data from field.</li> <li>Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier</li> <li>Ensure the introduction of high-quality products before being set in operation.</li> <li>Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)</li> <li>Recover used warranty parts to Manufacturers, whenever required.</li> <li>Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.</li> <li>Ensure STOP CONCEPT maintained and properly implemented.</li> <li>Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.</li> <li>Recruit, train, and supervise technicians, and support staff.</li> <li>Conduct performance evaluations and provide coaching or disciplinary action when needed.</li> <li>Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes</li> <li>Report to management on field performance, risks, and technical developments.</li> </ul> Minimum Qualifications: <ul> <li>Degree in Mechanical/ Automotive Engineering Minimum Experience:</li> <li>8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:</li> <li>Able to deal with stress, patient, persistent.</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Management, Other, and Business Development</li> </ul> Industries <ul> <li>International Trade and Development and Repair and Maintenance</li> </ul>

Technical Field Operations Manager

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Director, Design Governance &amp; Strategic Design Support to join our team! In this role you will get to join the Design Excellence leadership team to drive value across a large and complex portfolio of active design projects within a giga-program in the Kingdom of Saudi Arabia.
What You'll Be Doing:
<ul><li>Standardise consistent design processes, procedures, best practices and guidelines
</li><li>Streamline and optimize key design management processes
</li><li>Implement design reviews at design stage gates and chair the review panel
</li><li>Govern and monitor compliance of design deliverables approved by the Board of Directors
</li><li>Conduct systematic audits and coordinate with Business Unit design management teams to ensure compliance
</li><li>Participate in design management meetings with business representatives to monitor and safeguard design intent and quality
</li><li>Collaborate with other Design Excellence Directors as a leadership team driving significant value and consistency across the entire portfolio of design activities
</li><li>Manage and supervise Senior Managers, Managers, SMEs and other supporting staff to accomplish the work of the Design Excellence verticals and strategic initiatives
</li></ul>What Required Skills You'll Bring:
<ul><li>Bachelor's Degree in Engineering, Architecture, or related technical field
</li><li>20+ years of related work experience, including significant managerial experience of a large group of Engineers, Designers, and technical support personnel.
</li><li>Professional Engineer registration with active membership in a professional engineering society
</li><li>Proven ability for managing a large group of engineering/technical personnel and directing work involving complex technical situations
</li><li>Excellent written and oral communications skills
</li>Thorough knowledge of industry practices and regulations 
<li>
</li></ul> 
What Desired Skills You'll Bring:
<ul><li>Knowledge of current technology and the capabilities and efficiencies of specific design- and design-review related software applications for use in completing assignments.
</li><li>Arabic and English language proficiency is preferred.
</li><li>Area of deep technical specialty is preferred.
</li><li>Experience gained in recent, similar design management activities in the Kingdom of Saudi Arabia is highly preferred.
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Director, Design Governance & Strategic Design Support

MASTER-WORKS

<div>Job Title: AI Presales Manager
Location: Riyadh, Saudi Arabia 
Job Summary:
We are seeking a highly skilled and proactive AI Presales Manager to support the sales team in driving business growth. The ideal candidate will act as the technical expert in sales engagements, helping position the right AI solutions for clients, addressing technical queries, and ensuring the delivery of high-quality proposals. This role also involves managing the bidding team to ensure the accuracy and competitiveness of both technical and financial proposals.
Key Responsibilities:<ul>
<li>
Sales Enablement:</li>
<li><ul><li>Collaborate with the sales team to understand client requirements and business objectives.</li>
<li>Recommend and position the most suitable AI solutions (e.g., computer vision, LLMs, speech-to-text) based on client needs.</li>
<li>Lead technical presentations, product demos, and proof-of-concepts to clients.</li>
<li>Address all client technical questions and concerns during the presales process.</li>
</ul></li><li>Solution Design &amp; Proposal Support:</li>
<li><ul><li>Translate business needs into technical solutions and articulate the value proposition clearly.</li>
<li>Customize solution architecture and prepare solution documentation tailored to each opportunity.</li>
</ul></li><li>Bidding &amp; Proposal Management:</li>
<li><ul><li>Manage the end-to-end proposal development process with the bidding team.</li>
<li>Ensure all technical and financial components of proposals are accurate, complete, and aligned with client expectations.</li>
<li>Review RFPs/RFQs and confirm compliance with submission requirements.</li>
</ul></li><li>Cross-Functional Collaboration:</li>
<li><ul><li>Coordinate with product, engineering, and delivery teams to gather necessary input for proposals and ensure feasibility.</li>
<li>Maintain a feedback loop between sales, delivery, and product teams to continuously improve solution offerings.</li></ul></li></ul> 
Requirements<ul>
<li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Engineering, or a related field.</li>
<li>Minimum of 8-10 years in a presales, solution architect, or technical consulting role, preferably in AI or software solutions.</li>
<li>Strong understanding of AI technologies such as machine learning, computer vision, NLP, and LLMs.</li>
<li>Proven experience in managing technical proposals and complex bid responses.</li>
<li>Excellent communication and presentation skills.</li></ul></div>

AI Presales Manager

Explore 2113+ Technical support manager in Riyadh this November. Find roles across top companies and apply now to boost your career.

2113 technical support manager jobs IN Riyadh

Client Success Manager

Technical Office Manager

Partner Technical Manager, Saudi Arabia

Partner Technical Manager, Saudi Arabia

Technical Field Operations Manager

Director, Design Governance & Strategic Design Support

AI Presales Manager