project manager

sales manager

key account manager

operations manager

maintenance supervisor

technical support manager

<div>
 
 Company Description
 
 
 
 Mutlaq Al-Ghowairi Contracting Company (MGC) is a leading provider of integrated EPC and O&amp;M solutions in Saudi Arabia since 1977. Specializing in vital sectors such as water, transportation, urban development, and energy, MGC is known for its commitment to quality, safety, and environmental responsibility.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Technical Office Manager role located in Riyadh. The Technical Office Manager will be responsible for tasks such as technical drawing, budgeting, project management, mechanical engineering, and research to support the company's infrastructure projects.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Technical Drawing and Mechanical Engineering skills
 </li>
 <li>
 Budgeting and Project Management experience
 </li>
 <li>
 Research skills
 </li>
 <li>
 Strong analytical and problem-solving abilities
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Ability to work well in a team and independently
 </li>
 <li>
 Experience in the construction or engineering industry is a plus
 </li>
 <li>
 Bachelor's degree in Engineering or related field
 </li>
 </ul>
</div>

Technical Office Manager

Denodo

<div>
 Job description:
 
 
 
 Job Description
 
 
 Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You&nbsp; will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied&nbsp;&nbsp;and confident in leveraging the Denodo Platform as a key component in their ecosystem.&nbsp;
 
 
 In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers&nbsp;&nbsp;to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.&nbsp;
 
 
 Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role&nbsp; in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and&nbsp; milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the&nbsp; Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating&nbsp;&nbsp;the creation and delivery of this document.&nbsp;&nbsp;
 
 
 Job Responsibilities &amp; Duties
 
 
 
 Technical Engagement:&nbsp;
 
 
 <ul>
 <li>
 Communicate common practices with regards to Denodo usage and implementation.&nbsp;
 </li>
 <li>
 Conduct cadence calls to review open issues and escalations with the customer operational team.&nbsp;
 </li>
 <li>
 Provide input into account health assessment on technical progress.&nbsp;
 </li>
 <li>
 Act as point of contact between customer and Denodo technical teams.&nbsp;
 </li>
 <li>
 Coordinate with other teams to achieve account growth, service utilization, and use cases.&nbsp;
 </li>
 <li>
 Ensure customers' deployment is documented and understood.&nbsp;
 </li>
 </ul>
 
 
 Platform Adoption:&nbsp;
 
 
 <ul>
 <li>
 Identity pain points and training required around product usage.&nbsp;
 </li>
 <li>
 Have regular communication and updates on Denodo capabilities.&nbsp;
 </li>
 <li>
 Provide product and feature guidance.&nbsp;
 </li>
 <li>
 Recommend advisory sessions, entitled/on-demand training.&nbsp;
 </li>
 </ul>
 
 
 Customer Engagement:&nbsp;
 
 
 <ul>
 <li>
 Provide point of contact for escalations related to the product.&nbsp;
 </li>
 <li>
 Coordinate the management and resolution of support tickets, with both customers and Denodo teams.&nbsp;
 </li>
 <li>
 Review enhancement requests with Product Management / Development.&nbsp;
 </li>
 <li>
 Ensure successful product feature adoption.&nbsp;
 </li>
 <li>
 Encourage and enable platform upgrades and migrations.&nbsp;
 </li>
 </ul>
 
 
 Reporting &amp; KPI&rsquo;s&nbsp;
 
 
 <ul>
 <li>
 Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details&nbsp;
 </li>
 <li>
 Maintain Customer relationship map in Salesforce&nbsp;
 </li>
 <li>
 Maintain and report on Customer Services Utilization and Training accomplishments&nbsp;
 </li>
 <li>
 Goal is to get Customer to consume all Services available to them&nbsp;
 </li>
 <li>
 Get all the Customer staff to take all the relevant training classes
 </li>
 </ul>
 
 
 Information Security Responsibilities:&nbsp;
 
 
 <ul>
 <li>
 Knows and understands the Security Policy and procedures that apply to their work.&nbsp;
 </li>
 <li>
 Ensures that their actions do not result in any security breaches.&nbsp;
 </li>
 <li>
 Informs the owner of the asset of any security incident, real or suspected, that it detects.&nbsp;
 </li>
 <li>
 Is aware of and committed to the Acceptable Use Policy&nbsp;
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 <ul>
 <li>
 University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent&nbsp; experience in a similar role.&nbsp;
 </li>
 <li>
 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management&nbsp; or analytics software industry.&nbsp;
 </li>
 <li>
 Excellent verbal and written communication skills to be able to interact with technical and business counterparts.&nbsp;
 </li>
 <li>
 Good technical knowledge about different areas in a data management ecosystem.
 </li>
 <li>
 Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
 </li>
 </ul>
</div>

Technical Account Manager, Customer Success

DXC Technology

<div>
 
 Job Description
 
 
 
 
 Role
 
 
 We are seeking an experienced and highly organized ITSM &amp; Capacity Manager to oversee both IT Service Management (ITSM) processes and capacity planning for our enterprise IT environment. This hybrid role is critical in ensuring the delivery of high-quality IT services, while also managing performance and resource planning to meet current and future business demands. The successful candidate will lead ITIL-aligned service management practices and proactively manage IT infrastructure capacity to maintain optimal performance, availability, and cost-efficiency.
 
 
 
 
 Essential Job Functions
 
 
 
 
 ITSM Responsibilities:
 
 
 <ul>
 <li>
 Lead and manage ITIL-based service management processes including Incident, Problem, Change, Request, and Release Management
 </li>
 <li>
 Own the ITSM roadmap and ensure alignment with business goals and compliance standards
 </li>
 <li>
 Oversee the ITSM toolset (e.g., ServiceNow, BMC, Cherwell), including process automation and reporting
 </li>
 <li>
 Maintain SLAs/OLAs and ensure performance tracking and service reporting
 </li>
 <li>
 Facilitate service reviews, drive continual service improvement (CSI) initiatives, and manage stakeholder expectations
 </li>
 <li>
 Collaborate with IT and business teams to optimize service delivery and ensure consistent adoption of ITSM practices
 </li>
 <li>
 Assist in the management and operation of infrastructure services, providing support to the team
 </li>
 <li>
 Contribute to the implementation of infrastructure strategies and projects
 
 
 </li>
 </ul>
 
 2 Capacity Management Responsibilities
 
 
 
 <ul>
 <li>
 Monitor and analyze infrastructure performance, usage, and trends across servers, networks, and cloud resources
 </li>
 <li>
 Forecast future capacity requirements based on business growth, projects, and system changes
 </li>
 <li>
 Collaborate with infrastructure, application, and business teams to align capacity with strategic objectives
 </li>
 <li>
 Identify bottlenecks, risks, and under/over-utilized resources; recommend proactive actions
 </li>
 <li>
 Develop capacity plans to support project delivery, operational stability, and budget forecasting
 </li>
 <li>
 Produce regular reports and dashboards showing key capacity and performance metrics
 
 
 </li>
 </ul>
 &squf; Participate in the implementation of best practices and process improvements within the infrastructure services.
 
 
 
 Basic Qualifications
 
 
 
 &squf; Bachelor's degree in a relevant field or equivalent combination of education and experience
 
 
 &squf; Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in ITSM and capacity management role
 
 
 &squf; Effective communication skills
 
 
 &squf; In-depth knowledge of ITIL; ITIL Foundation certification required.
 
 
 &squf; Hands-on experience with ITSM platforms (e.g., ServiceNow, BMC Remedy) and capacity monitoring tools (e.g., SolarWinds, Nagios, Azure Monitor).
 
 
 &squf; Strong analytical, problem-solving, and stakeholder management skills.
 
 
 &squf; Ability to interpret technical data and present meaningful insights to both technical and business audiences.
 
 
 &squf; Proven experience in infrastructure technology management
 
 
 &squf; Proficiencies in technical knowledge and teamwork
 
 
 &squf; A continuous learner that stays abreast with industry knowledge and technology
 
 
 
 
 Other Qualifications
 
 
 
 &squf; An advanced degree in a relevant field is a plus
 
 
 &squf; ITIL Intermediate or Managing Professional certifications.
 
 
 &squf; Experience in budget and cost optimization tied to capacity usage.
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
 
 .
 
</div>

ITSM Manager & Capacity Manager - Associate Manager

Ruwa Construction & Development Co.

RUWA is seeking a part-time Technical Support / IT professional to assist employees with computer, software, and network issues. This is an on-call role to ensure smooth daily operations across our teams.Key Responsibilities:<ul><li>Provide timely technical assistance to employees with computer, software, and network issues</li><li>Troubleshoot hardware and software problems</li><li>Support setup and maintenance of workstations</li><li>Escalate complex issues when necessary</li></ul>Requirements:<ul><li>Proven experience in IT support or technical assistance</li><li>Strong problem-solving and communication skills</li><li>Familiarity with common office software and systems</li><li>Must be based in Riyadh and available for on-call support</li></ul>Apply: Send CV to hr.recruitment@ruwagroup.comSubject: Technical Support / IT &ndash; RiyadhJob Type: Full-time

Technical Support / IT (Part-Time, On-Call)

EJADA

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are looking for a motivated professional to join our team as an SME Support Account Manager. The role focuses on supporting Small and Medium Enterprise (SME) clients by providing IT solutions. You will help build relationships, support client needs, and contribute to achieving sales growth targets while developing your skills in account management and business development.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 
 <ul>
 <li>
 Support in acquiring and managing SME clients across different industries.
 </li>
 <li>
 Assist in preparing client presentations, proposals, and account updates.
 </li>
 <li>
 Work with senior account managers to deliver digital solutions that meet client needs.
 </li>
 <li>
 Maintain regular communication with clients to ensure satisfaction and timely support.
 </li>
 <li>
 Learn and apply sales techniques (upselling, cross-selling, handling client requests).
 </li>
 <li>
 Keep track of client information and activities using CRM tools.
 </li>
 <li>
 Support reporting activities and provide input for sales strategies.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, IT computer Science, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience:
 
 
 
 
 
 <ul>
 <li>
 1-3 years IT sales, account management experience.
 </li>
 </ul>
 
 
 
 
 
 Job-Specific Skills:
 
 
 
 
 
 <ul>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Ability to build positive client relationships.
 </li>
 <li>
 Good organizational and time management skills.
 </li>
 <li>
 Eagerness to learn and grow in account management.
 </li>
 <li>
 Basic knowledge of sales and customer service principles.
 </li>
 <li>
 Proficiency in MS Office (Excel, PowerPoint, Word).
 </li>
 <li>
 Exposure to IT solutions (ERP, CRM, or digital platforms) is an advantage.
 </li>
 </ul>
</div>

SME Support Account Manager

ترشيد | TARSHID

<div>
 
 
 
 About Tarshid:
 
 
 
 
 
 
 
 Tarshid is the National Energy Services Company, established by the Public Investment Fund to catalyze the development of a more energy efficient Saudi Arabia. The launch of Tarshid is a result of a collaborative effort between the Ministry of Energy, Ministry of Finance and the Saudi Energy Efficiency Center. Tarshid aims to be a pioneer in the energy efficiency field and to build towards a more sustainable future. Tarshid has a mandate to develop, fund and manage impactful energy efficiency projects in government and commercial sectors that achieve significant energy savings for the Kingdom.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 The jobholder is responsible for ensuring effective operation, monitoring, and end-user satisfaction in IT services across the organization. This role oversees the Level 1 Service Desk, manages IT monitoring platforms, and owns the ticketing system along with all ITIL processes to ensure service excellence. The Lead acts as the primary escalation point for operational and end-users issues, coordinates with internal IT teams, related vendors and managed service providers, and ensures all services meet agreed SLAs, business expectations, and continuously enhance user satisfaction.
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 
 
 
 Service Desk &amp; End-User Support:
 
 
 <ul>
 <li>
 Lead and oversee the Level 1 Service Desk operations to ensure effective incident resolution and request fulfillment.
 </li>
 <li>
 Implement, enforce, and govern ITIL-based processes across incident, problem, change, and request management.
 </li>
 <li>
 Act as the primary escalation point for IT support issues impacting business users.
 </li>
 <li>
 Monitor end-user satisfaction and drive service improvements through feedback and metrics.
 </li>
 </ul>
 
 
 Monitoring &amp; Service Continuity:
 
 
 <ul>
 <li>
 Manage enterprise monitoring platforms to ensure proactive detection of service disruptions.
 </li>
 <li>
 Establish and refine monitoring thresholds, escalation paths, and incident response playbooks.
 </li>
 <li>
 Coordinate incident and problem management with internal IT teams to ensure timely resolution.
 </li>
 </ul>
 
 
 ITIL Process Ownership &amp; Governance:
 
 
 <ul>
 <li>
 Own and continuously improve ITIL processes across the organization.
 </li>
 <li>
 Ensure process adherence by vendors and internal teams.
 </li>
 <li>
 Maintain accurate service catalog, CMDB, and documentation for IT services.
 </li>
 </ul>
 
 
 Vendor &amp; Partner Coordination:
 
 
 <ul>
 <li>
 Oversee performance of related managed service partners delivering IT operations and L1 support.
 </li>
 <li>
 Review vendor SLA reports, track performance trends, and drive corrective action plans where needed.
 </li>
 <li>
 Lead governance meetings with related vendors to review incidents, SLAs, and improvement opportunities.
 </li>
 </ul>
 
 
 Service Excellence &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Measure and improve IT service performance, aligning with business needs and user expectations.
 </li>
 <li>
 Drive initiatives to enhance IT service delivery efficiency, automation, and self-service adoption.
 </li>
 <li>
 Provide regular reporting on IT service KPIs, trends, and improvement actions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experience &amp; Skills :
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or equivalent, or any related field
 </li>
 <li>
 Relevant Professional Certification is preferred (ITIL, etc.) is preferred
 </li>
 <li>
 5+ years of experience in IT Infrastructure /IT Engineer; preferably within an Energy industry.
 </li>
 <li>
 Proficiency level in English required, and fluency in Arabic is preferred.
 </li>
 </ul>
 
 
 Technical &amp; Process Expertise:
 
 
 <ul>
 <li>
 Strong knowledge of ITIL service management framework and best practices.
 </li>
 <li>
 Experience managing service desks, ITSM/ticketing platforms (e.g., ServiceNow, ManageEngine, Remedy).
 </li>
 <li>
 Understanding of IT monitoring tools and event correlation systems.
 </li>
 <li>
 Knowledge of service delivery in a managed services environment.
 </li>
 </ul>
 
 
 Governance &amp; Oversight:
 
 
 <ul>
 <li>
 Proven track record in SLA monitoring, vendor governance, and performance management.
 </li>
 <li>
 Ability to design, implement, and enforce IT service management policies and processes.
 </li>
 <li>
 Experience with audits, compliance checks, and service reviews.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong customer service orientation and user advocacy.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with the ability to identify root causes and implement improvements.
 </li>
 <li>
 Ability to manage priorities in a high-demand environment
 </li>
 </ul>
 
 
 
 
 
 
 Job Benefits:
 
 
 
 <ul>
 <li>
 Bonus
 </li>
 <li>
 Vacation Days
 </li>
 <li>
 VIP Medical Insurance
 </li>
 <li>
 School Assistance
 </li>
 <li>
 Wala Plus
 </li>
 <li>
 Annual Air Ticket
 </li>
 <li>
 Mobile Allowance
 </li>
 <li>
 Wellness Allowance
 </li>
 </ul>
 
 
</div>

IT Support Lead (IT Service Management & Support)

OPINIORA CONSULTING PRIVATE LIMITED

Sales Executive &ndash; IT Helpdesk &amp; Managed ServicesLocation: RiyadhType: Full-TimeRoleWe&rsquo;re hiring a Sales Executive to sell IT helpdesk outsourcing, AMC contracts, and managed services. You&rsquo;ll bring in new clients, manage relationships, and close recurring revenue deals.Responsibilities<ul><li>Find and win new clients for IT helpdesk &amp; managed services.</li><li>Build strong relationships with IT managers &amp; procurement heads.</li><li>Work with tech teams to prepare proposals &amp; SLAs.</li><li>Meet monthly/quarterly sales targets.</li></ul>Requirements<ul><li>5 years experience selling IT support / AMCs / managed services in Saudi.</li><li>Strong client network in corporates or government.</li><li>English required; Arabic a plus.</li><li>Transferable iqama.</li></ul>Job Type: Full-timePay: &#65020;5,000.00 - &#65020;10,000.00 per monthExperience:<ul><li>IT support: 5 years (Required)</li><li>AMCs: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Sales Executive – IT Helpdesk & Managed Services

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