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Talent 360

<div>Talent 360 is hiring a Social Media Moderator to join our team.
This is a full-time opportunity for a customer-focused professional who is passionate about delivering exceptional online customer experiences. The ideal candidate will manage customer interactions across social media platforms, provide timely support, and contribute to maintaining a positive brand image through professional and effective communication.
About the Role
As a Social Media Moderator at Talent 360, you will be responsible for handling customer inquiries, comments, and messages across social media channels. You will ensure customers receive accurate information, resolve concerns efficiently, and collaborate with internal teams to deliver an outstanding online shopping experience for a growing fashion retail brand.
Key Responsibilities<ul><li>
Respond promptly and professionally to customer inquiries received through social media platforms and messaging channels.</li><li>
Handle customer inquiries related to products, sizing, availability, orders, deliveries, exchanges, and returns.</li><li>
Resolve customer complaints and escalate complex cases to the appropriate departments when needed.</li><li>
Follow up with customers to ensure timely issue resolution and a positive customer experience.</li><li>
Monitor comments, reviews, and direct messages while maintaining the brand's tone of voice.</li><li>
Coordinate with the warehouse, operations, and e-commerce teams regarding order updates and customer requests.</li><li>
Record customer interactions and maintain accurate documentation of inquiries and resolutions.</li><li>
Identify recurring customer concerns and provide feedback to support service and operational improvements.</li><li>
Support promotional campaigns, product launches, and seasonal sales by responding to customer inquiries.</li><li>
Achieve customer service quality standards and response time targets.</li></ul>
Work Details<ul><li>
Company: Talent 360</li><li>
Employment Type: Full-time</li><li>
Work Model: Hybrid</li><li>
Location: Palm Hills, 6th of October</li><li>
Working Days: Sunday to Thursday, plus every other Saturday (Remote).</li><li>
Working Hours: 9:00 AM &ndash; 5:00 PM or 10:00 AM &ndash; 6:00 PM</li></ul> 

Requirements 
<ul><li>
Bachelor's degree.</li><li>
0&ndash;2 years of experience in customer service, social media moderation, online customer support, or a similar role.</li><li>
Previous experience in the fashion, retail, or e-commerce industry is preferred.</li><li>
Very good command of English (especially written) is required.</li><li>
Excellent written and verbal communication skills in Arabic.</li><li>
Strong customer service, problem-solving, and conflict resolution skills.</li><li>
Ability to manage multiple conversations simultaneously in a fast-paced environment.</li><li>
Familiarity with social media platforms such as Instagram, Facebook, TikTok, and WhatsApp Business.</li><li>
Good organizational skills and attention to detail.</li><li>
Proficiency in Microsoft Office and Google Workspace is an advantage.</li><li>
Positive attitude, strong teamwork skills, and customer-first mindset.</li></ul> 

Benefits 
<ul><li>
Medical Insurance</li><li>
Hybrid Working Model</li><li>
Flexible Working Hours</li></ul></div>

Social Media Moderator

PepsiCo

<div>
 
 Overview
 
 
 
 
 We Are PepsiCo
 
 
 
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 
 
 
 Guiding Vision and Regional Impact
 
 
 
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 
 
 
 Empowering Our People and Communities
 
 
 
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 
 
 
 Diversity and Inclusion Commitment
 
 
 
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both PepsiCo and the communities in North Africa.
 
 
 
 Responsibilities
 
 
 
 
 Production
 
 
 
 <ul>
 <li>
 Lead on the execution of the daily production plan &amp; monitor the true efficiency &amp; net efficiency
 </li>
 <li>
 Monitor the water usage, Energy &amp; waste of the PL and ensure meeting set KPIs for both
 </li>
 <li>
 Communicate machine downtime on spot
 </li>
 <li>
 Fill in the daily M&amp;W production report
 </li>
 <li>
 Request &amp; receive the production raw &amp; pack material on SAP and deliver finished good to the warehouse
 </li>
 <li>
 Follow up the production line cleanliness before/after &amp; during production shift
 
 
 </li>
 </ul>
 
 Autonomous Maintenance
 
 
 
 <ul>
 <li>
 Execute production line autonomous maintenance (Cleaning, Inspection, Lubrication, Tightening)
 </li>
 <li>
 Own work order process from Autonomous maintenance on SAP PM
 </li>
 <li>
 own the production line lubrication map &amp; follow up on the inspection/ Tightening list per machine
 
 
 </li>
 </ul>
 
 Preventive Maintenance
 
 
 
 <ul>
 <li>
 Supervise the line Preventive Maintenance Tech with setting &amp; executing the monthly PM plan/line
 </li>
 <li>
 execute actions for corrective &amp; preventive maintenance tasks via PM techs &amp; OM
 </li>
 <li>
 Ensure the production line preventive maintenance compliance via own PM techs
 
 
 </li>
 </ul>
 
 Trouble shooting
 
 
 
 <ul>
 <li>
 Lead on the production line minor mechanical stoppages trouble shooting (0-30Min)
 </li>
 <li>
 Escalate major mechanical stoppages to concerned mechanical engineer (30Min+)
 </li>
 <li>
 Partner with mechanical engineer in root cause analysis
 </li>
 <li>
 Escalate both minor &amp; major electric breakdowns to electric engineer
 </li>
 <li>
 Ensure production line restart in stable condition after failure
 
 
 </li>
 </ul>
 
 Planned maintenance/overhaul
 
 
 
 <ul>
 <li>
 supervise maintenance action plan as per timelines &amp; accountabilities
 </li>
 <li>
 report daily progress to maintenance team
 </li>
 <li>
 Ensure Implementation of CQV to enable line restart in a stable condition&rsquo;
 
 
 </li>
 </ul>
 
 Spare parts
 
 
 
 <ul>
 <li>
 Alert mechanical engineer with consumable spare parts minimum stock
 
 
 </li>
 </ul>
 With own team:
 
 
 <ul>
 <li>
 Develop and train own operate maintain technicians to continuously meet set KPIs
 </li>
 <li>
 Monitor the outsourced labor on line to ensure performing assigned tasks as needed
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Act as a circle leader as part of the TPM (AM agenda in plant)
 </li>
 <li>
 Meet the set KPIs for all plant&rsquo;s audit (AIB/ GESMS)
 </li>
 <li>
 Follow and apply all quality, food safety, EHS guidelines and policies
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Engineering graduate
 </li>
 <li>
 From 0-1 year of experience
 </li>
 <li>
 English language &amp; computer fluency
 </li>
 <li>
 Trouble shooting skills
 </li>
 <li>
 Basic leadership skills
 </li>
 <li>
 Ability to work with diverse cultures
 </li>
 </ul>
</div>

Production Shift leader

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2 warehouse supervisor jobs In Giza

Social Media Moderator

Production Shift leader