account development manager - customer success

account executive

client success manager – 1 Jobs in Islamabad

client success manager – 1

associate, revenue operations Jobs in Islamabad

associate, revenue operations

account development manager - customer success Jobs in Islamabad

accounts manager / accountant Jobs in Islamabad

accounts manager / accountant

account development manager customer success

MCG Technologies

About the opportunityReports to: Sales ManagerLocation: E-11/2, Islamabad (Onsite)Timings: PKT 6:00 PM &ndash; 3:00 AMRole at MCG TechnologiesAs the Accounts Development Manager, you will play a critical role in strengthening client partnerships and driving sustainable account growth. You will work closely with international clients and internal stakeholders to build trusted relationships, understand evolving business needs, and unlock opportunities for expansion within existing accounts. Combining strategic account management with data-driven insights, you will contribute to revenue growth, enhance client satisfaction, and support long-term business success. This role offers exposure to global client environments, enabling you to refine communication, negotiation, and relationship management skills within a performance-driven and collaborative culture.How you will contributeClient Relationship Management &amp; Account Growth<ul><li>Serve as the primary point of contact for all client account matters</li><li>Build and maintain strong, long-lasting client relationships</li><li>Develop trusted advisor relationships with key stakeholders and decision-makers</li><li>Identify growth opportunities within existing accounts to maximize revenue</li></ul>Sales Strategy &amp; Business Development<ul><li>Analyze product performance and market trends to refine sales strategies</li><li>Identify new business opportunities within current client portfolios</li><li>Negotiate contracts and close agreements to achieve revenue targets</li><li>Contribute to strategic account planning and expansion initiatives</li></ul>Performance Tracking &amp; Reporting<ul><li>Forecast and track key account metrics, including sales performance and growth trends</li><li>Prepare detailed reports on account status and performance insights</li><li>Monitor competitive products and market dynamics to support decision-making</li><li>Communicate progress on monthly and quarterly initiatives to stakeholders</li></ul>Client Success &amp; Delivery Excellence<ul><li>Ensure timely and successful delivery of solutions aligned with client needs</li><li>Collaborate cross-functionally to meet customer objectives</li><li>Handle client concerns, escalations, and complex requests effectively</li><li>Continuously enhance client experience and satisfaction</li></ul>Professional Development &amp; Market Awareness<ul><li>Stay updated with industry trends and competitive landscape</li><li>Participate in professional networks and learning opportunities</li><li>Continuously enhance sales, communication, and account management skills</li><li>Contribute ideas to improve sales processes and organizational growth</li></ul>What makes you a great fit?<ul><li>Bachelor&rsquo;s degree in Business Administration, Sales, or a related field</li><li>Minimum 5 years of experience in Account Management, Customer Success, Sales, or a similar role</li><li>Strong ability to communicate, present, and influence stakeholders at all levels, including C-suite</li><li>Proven experience in client relationship management and business development</li><li>Proficiency in CRM tools and MS Office (especially Excel)</li><li>Ability to manage multiple accounts while maintaining attention to detail</li><li>Excellent negotiation, presentation, and problem-solving skills</li><li>Excellent verbal and written communication abilities</li></ul>What will fuel your success?<ul><li>Global exposure with real responsibilities</li><li>Skill-based career growth</li><li>Structured learning and mentorship</li><li>Clear expectations and transparent processes</li><li>Culture built on trust and respect</li><li>Growth oriented mind-set</li></ul>Tangible Perks and Benefits<ul><li>Health Insurance</li><li>Life Insurance</li><li>Provident Fund</li><li>EOBI</li><li>Leave Encashment</li><li>Sponsored Certifications</li></ul>How do we help you grow?At MCG Technologies, we foster a culture of continuous learning, accountability, and professional excellence. You will gain international exposure, work alongside diverse teams, and develop critical client management and strategic skills. Our structured growth approach ensures you are empowered to succeed while contributing to impactful outcomes for global clients.Job Type: Full-timeWork Location: In person

Account Development Manager - Customer Success

Creative Chaos

<div>
 
 Job Summary:
 
 
 
 We are seeking a dedicated and technically proficient Customer Success Manager to build strong relationships with our clients, ensuring they maximize the value of our solutions. This role combines account management, technical support, and strategic guidance to deliver exceptional customer experiences and drive retention and growth.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for assigned customers, providing ongoing support and fostering long-term relationships
 </li>
 <li>
 Understand customers' technical environments and business objectives to tailor solutions accordingly
 </li>
 <li>
 Collaborate with sales, product, and technical teams to address customer needs and resolve issues effectively
 </li>
 <li>
 Onboard new customers, guiding them through setup, configuration, and best practices
 </li>
 <li>
 Monitor customer health metrics and proactively identify risks and opportunities for expansion
 </li>
 <li>
 Conduct regular business reviews, provide training sessions, and share insights to help customers achieve desired outcomes
 </li>
 <li>
 Manage customer feedback and work with internal teams to improve products and services
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in a technical field such as Computer Science, Engineering, or equivalent experience
 </li>
 <li>
 5+ years of experience in Customer Success, Technical Account Management, or related roles
 </li>
 <li>
 Strong technical aptitude with ability to understand and explain complex software solutions
 </li>
 <li>
 Experience with CRM and customer success platforms (e.g., HubSpot, Gainsight)
 </li>
 <li>
 Excellent communication and interpersonal skills to manage diverse customer relationships
 </li>
 <li>
 Proactive problem-solving skills and ability to manage multiple customer accounts
 </li>
 <li>
 Familiarity with SaaS products, APIs, and integrations
 </li>
 <li>
 Ability to deliver training and presentations to technical and non-technical audiences
 </li>
 </ul>
</div>

Customer Success Manager

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
 
 
</div>

Client Success Manager – 1

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
 Job timings: 9:00 PM to 6:00 AM (Pk time)
 
 
</div>

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Client Success Manager 1: 
Employees employed in the role of Client Success Manager 1 shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery.</li><li>
Meet or exceed customer/contract SLAs on Order placement.</li><li>
Continuously monitor open orders and expedite where needed.</li><li>
Provide comprehensive and timely communication to customers and Sales.</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments.</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts.</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog.</li><li>
Be the first and primary line of contact on all customer issues and concerns.</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer.</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect.</li><li>
Process project worksheets for inventory allocations.</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts. (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities.</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability.</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs.</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales.</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements.</li><li>
Excellent organization skills and process expertise.</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to negotiate, influence, and persuade.</li><li>
Analytical with excellent problem-solving skill.</li><li>
Ability to work with little or no supervision.</li></ul> 
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 5:00 PM to 2:00 AM (Pk time)</div>

Prime System Solutions

<div>
 
 Job Title: Key Account Manager
 
 
 
 
 Experience Required:
 
 6+ years
 
 
 
 Location:
 
 Lahore/Islamabad
 
 
 
 Shift Timings:
 
 5 PM - 2 AM PKT
 
 
 
 Role Overview
 
 
 
 We are seeking a dedicated
 
 Key Account Manager
 
 to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction.
 
 
 The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the primary point of contact for the client on all service delivery matters
 </li>
 <li>
 Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
 </li>
 <li>
 Ensure consistent and high-quality service delivery in line with agreed SLAs and KPIs
 </li>
 <li>
 Build, nurture, and strengthen long-term client relationships
 </li>
 <li>
 Proactively identify risks, gaps, and opportunities for continuous improvement
 </li>
 <li>
 Drive client satisfaction and retention through regular communication and service reviews
 </li>
 <li>
 Collaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure smooth execution
 </li>
 <li>
 Track, analyze, and present performance metrics, reports, and insights
 </li>
 <li>
 Ensure adherence to internal processes, compliance standards, and client expectations
 </li>
 <li>
 Manage escalations effectively, ensuring timely resolution and stakeholder alignment
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, IT, or a related field
 </li>
 <li>
 6+ years of experience in Account Management, Service Delivery, or Client Success roles
 </li>
 <li>
 Prior experience working with a Managed Service Provider (MSP) or IT services organization is mandatory
 </li>
 <li>
 Proven experience managing mid-to-large scale teams
 </li>
 <li>
 Exceptional communication, presentation, and stakeholder management skills
 </li>
 <li>
 Strong analytical thinking and problem-solving capabilities
 </li>
 <li>
 Ability to thrive in a fast-paced, client-centric environment
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 </ul>
</div>

Key Account Manager

JazzCash

<div>Title: Expert Consumer Products 
Grade Level: L2 
Location: Islamabad 
Last Date to Apply: 17th April 2026 
What is Expert Consumer Products?
The Expert Consumer Products plays a key role in managing and growing the Loads &amp; Packages portfolio along with Digital Accounts within the Consumer Products team. This role involves executing the product roadmap, optimizing existing offerings, and introducing new initiatives to drive customer acquisition, engagement, and revenue growth.
The position requires close monitoring of product performance, identifying opportunities for enhancement, and ensuring seamless operational execution. It also includes collaboration with internal teams and external partners to support integrations, UATs, and product enhancements.
Reporting directly to the Manager Consumer Products, Digital Financial Services, the Product Expert is critical in driving growth, operational excellence, and innovation across core financial products. 
What does Expert Consumer Products do?<ul><li>Develop and drive product strategy for Loads &amp; Packages and Digital Accounts, defining the roadmap, value proposition, and growth levers to achieve business objectives</li><li>Own and execute the product roadmap for Loads &amp; Packages and Digital Accounts, ensuring alignment with overall business and growth strategy</li><li>Define and implement growth strategies to drive customer acquisition, engagement, retention, and revenue expansion across the portfolio</li><li>Manage and optimize product offerings including pricing, bundles, and account features to enhance customer value proposition</li><li>Identify growth opportunities through data analysis, customer insights, and market trends to scale product adoption and usage</li><li>Monitor product performance, usage trends, and KPIs to identify gaps and drive continuous improvements</li><li>Oversee operational activities such as pricing updates, configurations, reconciliations, and reporting</li><li>Identify and implement automation opportunities to streamline operational processes and reduce manual intervention</li><li>Coordinate with technology, finance, marketing, and customer experience teams for product enhancements and issue resolution</li><li>Work closely with telco partners and other external stakeholders for integrations, UATs, and development requirements</li><li>Drive customer lifecycle initiatives including acquisition, engagement, and retention for Digital Accounts</li><li>Ensure timely resolution of customer complaints, operational issues, and escalations</li><li>Conduct market research and competitive analysis to stay ahead of industry trends in telecom and digital financial services</li><li>Manage the end-to-end product delivery process in collaboration with Product Development teams</li><li>Provide analytical and data-driven insights to support management decision-making and business case development</li></ul> 
JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. 
Requirements 
What are we looking for and what does it require to be an Expert Consumer Products?<ul><li>2&ndash;4 years of relevant experience in product management, preferably in Telecom, Fintech, or digital financial services</li><li>Bachelor&rsquo;s in Business Management</li><li>Strong understanding of Mobile Top ups / Loads &amp; Packages, and Digital Wallets/Accounts</li><li>Hands-on experience in managing product operations and lifecycle</li><li>Numbers &amp; data analysis should excite you, with the ability to derive insights and drive decisions</li><li>Experience in automation or process optimization will be a strong advantage</li><li>Strong stakeholder management and cross-functional collaboration skills</li><li>Digital and growth mindset with focus on customer experience and innovation</li><li>Advanced Microsoft Excel &amp; PowerPoint skills</li><li>Strong problem-solving skills with ability to manage multiple priorities</li><li>Being a team player is key, with the ability to engage and influence stakeholders for product growth</li></ul> 
Benefits 
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better. 
Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development. 
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession. 
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Expert Consumer Products

Explore 581+ Account development manager customer success in Islamabad this April. Find roles across top companies and apply now to boost your career.

581 account development manager customer success jobs In Islamabad

Account Development Manager - Customer Success

Customer Success Manager

Client Success Manager – 1

Client Success Manager – 1

Client Success Manager – 1

Key Account Manager

Expert Consumer Products