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account manager

EquipmentShare

<div><h1 class="jobSectionHeader">EquipmentShare is Hiring a Territory Account Manager (Pump, Power &amp; HVAC)</h1>

At EquipmentShare, we're not just filling a role &mdash; we're assembling the best team on the planet to build something that's never been built before. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We're hiring a Territory Account Manager at our Advanced Solutions rental facility in Atlanta, GA and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Territory Account Managers will be responsible for expanding our existing customer base by building relationships with contractors and construction company principals. Advanced Solutions branches offer equipment rentals within climate control, compressed air, fluid solutions, power solutions and more.

Pay: $150,000 - $600,000 Total Compensation ($40,000 base salary + Uncapped commission with no market restrictions)
<h3 class="jobSectionHeader">
Primary Responsibilities</h3>
<ul><li>Territory management of a geographical area. Responsible for the full sales strategy execution from market analysis, sales forecasting, pipeline management and revenue growth, through contract negotiation and customer retention.</li>
<li>
Quickly respond to inbound leads and requests. Familiar with Customer Relationship Management (CRM) systems.
</li>
<li>New business development and Client acquisition/Account development. Expand our existing customer base by building relationships with contractors and construction company principals. Tell them about the numerous ways EquipmentShare can help save them money, make more money and operate more efficiently. In other words, educate them on how EquipmentShare solves their problems!
</li>
<li>Maintain and nurture existing customer relationships to ensure our customers are 100 percent satisfied with the level of service and support they receive from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business with our comprehensive jobsite solutions..
</li>
<li>Promptly respond to and resolve customer inquiries, requests, complaints or other communications. Conducts sales presentations to prospective and existing customers.
</li>
<li>Develop new sales strategies and techniques to increase our market share and improve our customer experience.
</li>
<li>Manages and supports job site activities and projects with remote and on site involvement.</li>
<li>Assists with Equipment rental, sales, and service when needed by customers on-site.</li>
</ul><h3 class="jobSectionHeader">Why EquipmentShare?</h3>

Because we do things differently &mdash; and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business &mdash; it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals &mdash; tech supports you, and you drive us forward.

We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks &amp; Benefits
<ul>
<li>Monthly Family Dinner Night &mdash; We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply</li>
</ul>
<ul><li>Competitive compensation: Base salary plus uncapped commission
</li>
<li>Commission guarantee period while building book of business
</li>
</ul><ul><li>Company provided truck or Vehicle allowance ($800/mo)
</li>
<li>Company provided cell phone or phone stipend
</li>
<li>Relocation assistance (discretionary)
</li>
<li>Full medical, dental, and vision coverage for full-time employees
</li>
<li>401(k) and company match
</li>
<li>Generous PTO + paid holidays
</li>
<li>Gym membership stipend + wellness programs (earn PTO and prizes!)
</li>
<li>Company events, food truck nights, and monthly team dinners
</li>
<li>16 hours of paid volunteer time per year &mdash; give back to the community you call home
</li>
<li>Career advancement, leadership training, and professional development opportunities
</li>
</ul><h3 class="jobSectionHeader">About You</h3>

You want to be part of a team that's not just changing an industry for the sake of change &mdash; we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.

We're looking for people who:
See challenges as opportunities 
<ul><li>
</li>
Embrace change and continuous improvement 
<li>
</li>
<li>Bring energy, effort, and optimism every day</li>
</ul><h3 class="jobSectionHeader">Skills &amp; Qualifications</h3>
<ul>
<li>First and foremost, we're looking for someone who's tenacious and innovative and possesses superior outside sales experience and skills with a proven sales track record
</li>
<li>Pump, Power &amp; HVAC (power generation, fluid solutions, heating &amp; cooling solutions) Equipment or Industry knowledge (rental or construction) with experience in B2B is sales preferred, but not required (if you're a born salesperson, we'll train you on what you need to know and how to win more business)
</li>
<li>Must be able to lift, carry, and place objects weighing up to 50 pounds without assistance.</li>
<li>
You have strong interpersonal and problem-solving skills
</li>
<li>You have the technical aptitude to adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
</li>
<li>You're competitive, self-motivated and results driven, but thrive in a team-oriented environment
</li>
<li>Ability to manage strategic and national accounts</li>
</ul><h3 class="jobSectionHeader">A Workplace For All</h3>

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative &mdash; A Workplace For All &mdash; is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here &mdash; because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.</div>

Territory Account Manager (Pump, Power & HVAC)

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.<div><h3 class="jobSectionHeader">
JOB SUMMARY</h3></div>
The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.<div><h3 class="jobSectionHeader">
DUTIES AND RESPONSIBILITIES</h3></div>
Financial and Business Systems Management<ul><li>
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.</li><li>
Demonstrates the ability to improve the financial performance and profitability of the account</li><li>
Understands the contractual agreement and recognizes ways to maximize opportunities</li><li>
Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover</li><li>
Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping</li><li>
Ensures that forecasts, payroll and accounting reports are on time and accurate</li><li>
Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures</li></ul>
Human Resources<ul><li>
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location</li><li>
Fosters an environment that retains talented associates</li><li>
Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews</li><li>
Sees that new associates get off to the right start through proper orientation and on-the-job training</li><li>
Recognizes great performance and provides opportunities for top performers to learn and grow</li><li>
Recognizes where the team and individual performers need to improve and properly trains and coaches</li><li>
Identifies talent and helps develop future leaders for the organization</li><li>
Conducts regular performance appraisals and provides feedback and coaching for all direct reports</li><li>
Holds effective associate meetings and ensures that shift huddles happen on every shift</li><li>
Practices positive discipline and provides accurate and timely performance documentation</li><li>
Delegates by allocating decision making and other responsibilities appropriately and effectively</li></ul>
Service Management<ul><li>
Ensures that the guest/patient service experience is delivered consistently on all shifts</li><li>
Efficiently allocates labor resources to support service delivery</li><li>
Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels</li><li>
Understands the client&rsquo;s service standards and effectively integrates Towne Park&rsquo;s standards to complement them</li><li>
Is knowledgeable of the client&rsquo;s service metrics/measurements and ensures Towne Park is helping to drive results</li></ul>
Client Relations Management<ul><li>
Develops cohesive working relationships with the clients&rsquo; staff members</li><li>
Maintains regular meeting rhythms and communication channels with the client and follows through on commitments</li><li>
Knows when to be present at the site and maintains a high level of visibility</li><li>
Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations</li><li>
Capitalizes on opportunities to grow Towne Park&rsquo;s business by building client loyalty and creates a net promoter of Towne Park.</li></ul>
Systems and Standards<ul><li>
Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures</li><li>
Trains others or sees that they are trained to properly use the systems provided</li><li>
Maintains a clean, neat work environment</li></ul><ul><li>
Completes all tasks in a timely manner as instructed by the Area/District Manager</li><li>
Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers</li><li>
Treats clients and associates with courtesy, respect and dignity</li><li>
Maintains strict confidentiality related to associate and client information</li></ul>
Safety and Risk Management<ul><li>
Understands and follows safety and security procedures</li><li>
Practices preventative safety procedures as set forth by Towne Park</li><li>
Reports all accidents and incidents to the Area/District Manager immediately</li><li>
Uses only equipment trained to use and operates all equipment in a safe manner</li><li>
Reports all potential high risk areas and safety concerns to the Area/District Manager</li><li>
Ensures all associates have been adequately trained in safety and loss prevention procedures</li><li>
Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims</li><li>
Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations</li><li>
Promptly responds to any concerns regarding workplace safety</li><li>
Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker&rsquo;s compensation cases</li><li>
Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation</li></ul>
Sales Responsibilities:<ul><li>
Maintains relationships with present client to obtain references and leads for new opportunities</li><li>
Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes</li><li>
Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going</li><li>
Monitors existing client&rsquo;s business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities.</li></ul><div><h3 class="jobSectionHeader">
KNOWLEDGE, SKILLS AND ABILITIES</h3></div><ul><li>
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines</li><li>
Demonstrated work ethic, drive, energy, and persistence to achieve goals</li><li>
Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations</li><li>
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications</li><li>
Written and verbal communication skills to effectively address all levels within the organization</li><li>
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures</li><li>
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications</li><li>
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails</li></ul><div><h3 class="jobSectionHeader">
QUALIFICATIONS</h3></div><ul><li>
Associate&rsquo;s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience</li><li>
Knowledge of general business practices including accounting, human resources and customer service</li><li>
Must be able to drive manual transmission</li><li>
Must have and maintain a valid driver&rsquo;s license and clean driving record</li><li>
For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li></ul>
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The annual base pay range for this position is $80,000-$85,000. 
 
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. 
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&amp;D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.</li><li>
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>
Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.</li><li>
Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances</li><li>
Working extended hours, including evenings and weekends are required.</li><li>
Travel of up to 10% may be required.</li></ul></div>

Account Manager - Valet & Parking Services - Atlanta Airport Gateway Hotels (Marriott/Renaissance/SpringHill Suites)

The Home Depot

<div>Position Purpose:
Leads in-house and agency-led Marketing program management and execution. This role is responsible for building internal and external materials and presentations, monitoring and reporting on campaign activity and working with internal and agency teams on program logistics and details. This role will support FIFA World Cup efforts, Brand and special projects identified by brand priorities. 
Key Responsibilities:<ul><li>
50% Develop Marketing Campaigns - Partner with supervisor to develop strategic Marketing campaigns and events while providing support in the planning, implementation, and execution process; Contribute ideas and strategies to grow existing and new programs; Responsible for development or marketing recommendations, POVs, campaign materials and communications with minimal oversight from the Manager; Develop and maintain relationships with cross-functional teams to drive business priorities, provide creative direction and secure needed approvals</li><li>
20% Reporting - Responsible for campaign management and measurement tools as well as with agency partners and THD analytics and marketing finance teams to collect, compile and aggregate campaign and weekly, monthly, quarterly and/or annual reporting; making recommendations and optimizations based on insights</li><li>
10% Trending Subject Matter Expert - Research and stay abreast of new, relevant vendors/partners and share POVs with team, Manager, and agency partners; Stay current on specialty channels, programs, and content; help identify new partners and or campaign opportunities on an ongoing basis; Responsible for competitive benchmarking, programs, and analysis to keep leadership abreast of trends and watch outs; Research and report on trends/best practices in specialized marketing areas via demonstrating an interest in and an aptitude for growing the offering</li><li>
20% Vendor Relationships - Manage outside partners, vendors and agencies to ensure execution of programs and tactics are on time, on strategy and within budget</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position typically reports to Manager, Influencer</li><li>
This position has 0 Direct Reports</li></ul> 
Travel Requirements:<ul><li>
No travel required.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Excellent written and verbal communication skills</li><li>
Strong understanding of marketing, social media ecosystems</li><li>
Prior marketing, sponsorship, event planning or agency account management experience</li><li>
Exceptional written and verbal communication skills</li><li>
Ability to multitask in fast paced environment</li><li>
Excellent time management, project management, prioritization, and organizational skills</li><li>
Entrepreneurial spirit and intellectually curious mindset</li><li>
Knowledge of online marketing, advertising and ecommerce</li><li>
Mastery of scope and budget development &amp; tracking</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Competencies:<ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Drives Engagement</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li><li>
Manages Conflict</li></ul></div>

Senior Specialist, Influencer Marketing

IQVIA

<div><div><div>Atlanta, United States of America | Full time | Home-based | R1529671</div><div><div>
Job available in additional locations</div></div></div><div><div> 
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is acting as the biopharma&rsquo;s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team!
</div><div>The Inside Sales Manager (&ldquo;ISM&rdquo;) is a critical member of the IQVIA team. The ISM will be accountable for all aspects of program operations, including direct management and coaching of team members. ISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals, while fostering a culture that strives for operational and compliance excellence.</div><div>
Preferred and Required Qualifications and Job Duties:</div><ul><li>College Degree required</li><li>Minimum 2 to 5 years inside sales experience, B2B territory management/account management experience required</li><li>Experience with Sales Force Preferred</li><li>Experience developing and maintaining customer relationships</li><li>Experience in supervising/leadership role in related field required</li><li>Inside pharmaceutical sales experience preferred</li><li>Proven ability to consistently meet/exceed defined territory sales goals</li><li>Experience with Microsoft Suite
</li><li>Advance listening, problem-solving and decision-making skills</li><li>Excellent verbal and written communication skills</li><li>Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded.</li><li>Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary.</li><li>Coaches team members for success and supports individual development of direct reports.</li><li>Monitors inbound/outbound sales calls to ensure script adherence, call integrity, adverse event compliance, HIPAA compliance and proper phone technique.</li><li>Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding.</li><li>Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures.</li><li>Strategizes and collaborates internally to foster a culture and service of continuous quality improvement, offering creative solutions to client.</li><li>Handles escalated calls from customers, as needed.</li><li>Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up, when needed.</li><li>Develops productivity improvement programs to increase customer reach and other productivity metrics.</li><li>Reviews and analyzes sales and operational records and reports, possible report development and maintenance when necessary.</li><li>Works in concert with both Human Resources department to enforce company policies and procedures.</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $75,000 to $85,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Inside Sales Manager

Calendly

<div><div><h4 class="jobSectionHeader">What's in it for you?</h4>

Ready to make a serious impact? Millions of people already rely on Calendly, and we're still in the midst of exciting product growth &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.</div>
About the team &amp; opportunity

What's so great about working on Calendly's Customer Experience team?

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you?

Well, we are looking for a Senior Strategic Customer Success Manager who will bring a proactive, growth-oriented mindset, deep cross-functional collaboration skills, and the ability to deliver long-term impact to customers. You will report to the Manager, Customer Success and will be responsible for owning a portfolio of our most complex, highest-value accounts, driving adoption, retention, and expansion, and serving as a strategic advisor to executive-level stakeholders.

A day in the life of a Senior Strategic CSM at Calendly.

On a typical day, you will be working on:
<ul>
<li>Managing a diverse portfolio of high-potential ($40K+ ARR) customers in the Strategic segment.</li>
<li>Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.</li>
<li>Delivering a white-glove experience by proactively identifying &amp; mitigating risk and opportunities, fostering executive engagement, and building long-term roadmaps that demonstrate measurable ROI.</li>
<li>Acting as a strategic partner by aligning Calendly's product with customer business objectives, leveraging advanced configurations, integrations, and use cases.</li>
<li>Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.</li>
<li>Playing a leadership role in CS operations by contributing to process evolution, playbook development, and CS-wide initiatives.</li>
<li>Confidently representing Customer Success across internal and external forums; building trust and alignment through strong communication and strategic thinking.</li>
</ul>
What do we need from you?
<ul>
<li>5+ years of experience in Customer Success, Account Management, or Sales within a SaaS/PLG environment.</li>
<li>Strong track record of owning and growing complex Enterprise accounts, especially those with multi-team and multi-product usage.</li>
<li>Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.</li>
<li>Confident with tools like Salesforce, Gainsight, and other CS systems; dedicated to keeping internal systems up-to-date and accurate.</li>
<li>Demonstrated ability to operate autonomously, influence cross-functional decisions, and contribute to team growth and maturity.</li>
<li>Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.</li>
<li>Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time</li>
</ul><h2 class="jobSectionHeader">What's in it for you?</h2>

Ready to make a serious impact? Millions of people already rely on Calendly's products, and we're still in the midst of our growth curve &mdash; it's a fantastic time to join us. Everything you'll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you've ever worked with, then we hope you'll consider allowing Calendly to be a part of your professional journey.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com .

Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul><div>
The ranges listed above are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee's starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly's total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee's remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
<ul>
<li>Tier 1: San Francisco, CA, San Jose, CA, New York City, NY</li>
<li>Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.</li>
<li>Tier 3: All other locations not in Tier 1 or Tier 2</li>
</ul>
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This role may require occasional travel for company events, team collaboration, or offsites.</div></div>

Senior Customer Success Manager

<div>
 Req166222
 
 
 
 Position Purpose
 
 
 
 The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.
 
 
 This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.
 
 
 Success in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial mindset, combined with the ability to communicate effectively and foster collaboration with internal and external partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales growth.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 30% - Customer Service&ndash; Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.
 </li>
 <li>
 30% - Ensures Accountability &ndash; Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.
 </li>
 <li>
 30% - Leadership &amp; Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.
 </li>
 <li>
 10% - Plans &amp; Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This Position typically Reports to Director Inside Sales Support
 </li>
 <li>
 This position has 5+ Direct Reports
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel 5% to 20% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be 18 years of age or older
 </li>
 <li>
 Must be legally permitted to work in the United States
 </li>
 <li>
 Experience in managing sales support teams
 </li>
 <li>
 Proven ability to drive operational metrics and process improvements
 </li>
 <li>
 Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite
 </li>
 <li>
 Demonstrated ability to collaborate and work effectively with cross-functional teams
 </li>
 <li>
 Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in sales organizations
 </li>
 <li>
 Strong leadership and coaching skills
 </li>
 <li>
 Experience with CRM tools (e.g., Salesforce.com, Microsoft suite.
 </li>
 <li>
 Strong understanding of sales, demand generation, and technology
 </li>
 <li>
 Experience in customer-focused roles and servicing customer needs
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED..
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 2 + years of previous related work experience
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 2 + years of previous leadership Experience
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Builds Effective Teams
 </li>
 <li>
 Plans and Aligns
 </li>
 <li>
 Communicates Effectively
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Develops Talent
 </li>
 <li>
 Drives Results
 </li>
 <li>
 Manages Conflict
 </li>
 <li>
 Relationship Building
 
 
 </li>
 </ul>
 Apply End Date: 02/25/2026
</div>

Manager Inside Sales Support - Metro Atlanta

<div>Position Purpose:
The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.
This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.
Success in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial mindset, combined with the ability to communicate effectively and foster collaboration with internal and external partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales growth. 
 
Key Responsibilities:<ul><li>
30% - Customer Service&ndash; Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.</li><li>
30% - Ensures Accountability &ndash; Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.</li><li>
30% - Leadership &amp; Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.</li><li>
10% - Plans &amp; Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Director Inside Sales Support</li><li>
This position has 5+ Direct Reports</li></ul>
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul>
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul>
Working Conditions:
<ul><li>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Experience in managing sales support teams</li><li>
Proven ability to drive operational metrics and process improvements</li><li>
Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field</li></ul>
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Experience in sales organizations</li><li>
Strong leadership and coaching skills</li><li>
Experience with CRM tools (e.g., Salesforce.com, Microsoft suite.</li><li>
Strong understanding of sales, demand generation, and technology</li><li>
Experience in customer-focused roles and servicing customer needs</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED..</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>2 + years of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>No additional years of experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Builds Effective Teams</li><li>
Plans and Aligns</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Develops Talent</li><li>
Drives Results</li><li>
Manages Conflict</li><li>
Relationship Building</li></ul></div>

Explore 272+ Account manager in Atlanta United States this March. Find roles across top companies and apply now to boost your career.

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