account manager, retail business services

4399795-manager

account executive - inside sales Jobs in Mangaluru

account executive - inside sales

account manager, retail business services Jobs in Mangaluru

account manager, smb

account manager, vsp

account manager vsp

Amazon

<div>
 
 Description
 
 
 
 About Amazon
 
 
 Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience &ndash; Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role - Account Management
 
 
 
 As an Account Manager as part of RBS (Retail Business Services) VSP (Vendor Success Program) Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing vendors for Amazon Retail US.
 
 
 The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team.
 
 
 You will engage directly with Amazon&rsquo;s vendors and multiple internal teams to enable Amazon&rsquo;s vendors growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners.
 
 
 Also you will look into operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business.
 
 
 Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach.
 
 
 Timings will be as per USA shift, 04:00 pm IST to 01:00 am IST
 
 
 This role requires employees to work from our Amazon BLR office. (RTO)
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 Business Growth
 
 
 <ul>
 <li>
 Success will be measured by the performance of your task and deliverables on input metrics.
 </li>
 <li>
 Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
 </li>
 <li>
 Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
 </li>
 <li>
 Identify new opportunities across a large number of brands, develop and execute project plans.
 
 
 </li>
 </ul>
 Relationship Management
 
 
 <ul>
 <li>
 Build and cultivate relationships with sellers in your team&rsquo;s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
 </li>
 <li>
 Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
 
 
 </li>
 </ul>
 Process Excellence
 
 
 <ul>
 <li>
 Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
 </li>
 <li>
 Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights
 </li>
 <li>
 Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka - A66
 
 
 Job ID: A3116919
</div>

Account Manager, VSP

<div>
 
 Description
 
 
 
 About the Role &ndash; Account Manager:
 
 
 The Account Manager will be chartered with recruiting top brands into Amazon North America (US/CA) 1P and subsequently setting them up for success as vendors in Amazon by perfectly launching them. If you&rsquo;re inspired by a new challenge and the thought of contributing to a new business in a significant way this is the position for you.
 
 
 In this role, you will be operating in a fast-moving and often ambiguous environment and will have full responsibility for achieving business objectives. Specifically, the individual will be responsible for identifying and building relationships with key influencers and decision makers within the executive teams of prospective vendors/suppliers along with internal stakeholders and cross functional teams to create and present compelling Amazon solutions that meet and exceed the vendor expectations of a direct relationship with Amazon Retail.
 
 
 You will also be encouraged to identify ways to automate and simplify manual processes in order to improve productivity.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Identify, prospect, and recruit new brands to Amazon North America (US/CA) 1P by explaining the benefits of a Retail relationship with Amazon and negotiating contractual terms.
 </li>
 <li>
 Be a business consultant to new vendors providing insights and advice, with the ability to interact with different business profiles and sectors.
 </li>
 <li>
 Help new vendors master Amazon&rsquo;s tools and systems so that they can be self-sufficient and integrate their products to Amazon&rsquo;s platform efficiently.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of sales or account management experience
 </li>
 <li>
 2+ years of digital advertising and client facing roles experience
 </li>
 <li>
 Experience with Excel
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience analyzing key open issues and resolution metrics for each of the managed accounts
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ - F07
 
 
 Job ID: A3064276
</div>

Account Manager, Retail Business Services

Curefit

<div>
 
 
 About Us:
 
 Curefit Healthcare Pvt Ltd, founded in 2016, is India&rsquo;s largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company&rsquo;s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
 
 
 
 
 
 
 Job Summary:
 
 As a Relationship Manager &ndash; Corporate Partnerships, you will be responsible for managing and growing corporate accounts across the North region. The role focuses on building strong, long-term relationships with corporate clients and delivering impactful employee wellness solutions through Cult memberships and allied wellness offerings. You will work closely with HR and leadership teams to ensure high engagement, retention, and value realization for our partners.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 ● Manage a portfolio of corporate clients and serve as the primary point of contact for all post-onboarding activities
 
 
 ● Build trusted relationships with HR, Admin, and key business stakeholders
 
 
 ● Drive employee engagement, utilization, renewals, and account growth
 
 
 ● Ensure 90%+ renewal retention by delivering consistent value and strong client engagement
 
 
 ● Ensure seamless onboarding and program execution by coordinating with internal teams
 
 
 ● Conduct regular account reviews to track performance, usage, and client feedback
 
 
 ● Support wellness activations, campaigns, and on-ground initiatives as required
 
 
 ● Identify opportunities for upselling and expanding partnerships within existing accounts
 
 
 ● Address client concerns and escalations proactively, ensuring timely and effective resolution
 
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 ● 4&ndash;5 years of experience in B2B relationship management, account management, or corporate sales
 
 
 ● Hands-on experience managing multiple enterprise or mid-market accounts simultaneously
 
 
 ● Strong exposure to renewal conversations, commercials, and account expansion
 
 
 ● Proven ability to work with HR, Admin, and Procurement stakeholders
 
 
 ● Comfortable working with numbers such as utilization %, renewal value, and account growth
 
 
 ● Experience in wellness, fitness, employee benefits, insurance, SaaS, or related industries
 
 
 ● Strong communication, negotiation, and stakeholder management skills
 
 
 ● Ability to thrive in a fast-paced, performance-driven environment
 
</div>

Relationship Manager

Konecta

<div>
 
 
 Job Title:
 
 Program &amp; Customer Manager &ndash; Global Accounts
 
 
 
 Department/Function:
 
 Digital Operations/AI &amp; GenAI Services
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Reporting To:
 
 Head of Professional Services
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Work Mode:
 
 Hybrid (3 days On-Site), Whitefield, Mahadevapura
 
 
 
 
 
 
 1. Role Summary
 
 
 
 The Program &amp; Customer Manager &ndash; Global Accounts acts as the central orchestrator for a premier, multinational client, overseeing all programs, projects, and services across regions. This role ensures tight alignment between the client&rsquo;s global strategy and local execution, drives revenue growth, manages cross-regional dependencies, and serves as the single point of accountability for end-to-end service delivery.
 
 
 Positioned within the business organization, the role carries ownership for customer outcomes, program governance, and people leadership across global delivery teams. The incumbent will play a critical role in scaling operations, strengthening delivery maturity, and building trusted, long-term client partnerships across markets.
 
 
 
 
 
 
 2. Key Responsibilities
 
 
 
 
 Global Program &amp; Account Leadership
 
 
 <ul>
 <li>
 Own end-to-end program oversight for a large, complex multinational account across all regions.
 </li>
 <li>
 Align client&rsquo;s global objectives with regional execution plans to ensure consistency, quality, and scalability.
 </li>
 <li>
 Manage the demand/supply equation for professional services resources in close alignment with the different global clients and Konecta delivery centres
 </li>
 <li>
 Manage the recruitment process and performance improvement plans for all professional services resources in close alignment with the global clients and Konecta local HR in the delivery centres
 </li>
 <li>
 Manage cross-regional dependencies, risks, and delivery interlocks across time zones.
 </li>
 <li>
 Drive revenue growth, account expansion, and operational scalability through strong program leadership.
 </li>
 <li>
 Support broader global program initiatives, ensuring alignment with evolving business and client goals.
 </li>
 </ul>
 
 
 Customer &amp; Relationship Management (C-Suite)
 
 
 <ul>
 <li>
 Build, manage, and sustain strong, long-term relationships with senior client stakeholders, including C-suite and executive decision-makers.
 </li>
 <li>
 Act as the primary escalation and governance owner for the client globally.
 </li>
 <li>
 organise and drive executive reviews, steering committees, and strategic discussions with client leadership.
 </li>
 <li>
 Translate client feedback into actionable priorities across delivery teams and regions.
 </li>
 </ul>
 
 
 People Leadership &amp; Experience (Business-Owned)
 
 
 <ul>
 <li>
 Own people leadership responsibilities for the global account across all regions.
 </li>
 <li>
 Regularly obtain structured and informal feedback on Konecta employees from
 
 client project managers and stakeholders
 
 .
 </li>
 <li>
 Drive consistent people experience, engagement, and performance standards across geographies.
 </li>
 <li>
 Identify early risks related to performance, engagement, or attrition and address them proactively with business leaders.
 </li>
 <li>
 Support onboarding, integration, and stabilization of teams during ramp-ups, transitions, and scale-ups.
 </li>
 </ul>
 
 
 Talent Scaling &amp; Operational Readiness
 
 
 <ul>
 <li>
 Lead workforce scaling initiatives across regions, including ramp-ups, onboarding coordination, training readiness, and production stabilization.
 </li>
 <li>
 Ensure timely and high-quality operational launches aligned to client commitments.
 </li>
 <li>
 Enable teams to meet productivity, quality, and delivery benchmarks consistently.
 </li>
 </ul>
 
 
 Governance, Execution &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Establish and drive strong global governance models, reporting cadence, and performance dashboards.
 </li>
 <li>
 Monitor delivery health, customer satisfaction, and people indicators to support data-driven decisions.
 </li>
 <li>
 Identify opportunities for continuous improvement across delivery, execution, and customer experience.
 </li>
 <li>
 Contribute to building scalable, resilient delivery models that support Konecta&rsquo;s long-term global growth.
 </li>
 </ul>
 
 
 Leadership &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership capability within matrixed organizations, with the ability to influence without direct authority.
 </li>
 <li>
 High level of business and commercial acumen.
 </li>
 <li>
 Excellent cross-cultural communication, interpersonal, and presentation skills.
 </li>
 <li>
 Fluency in English is essential; additional languages are an advantage.
 </li>
 <li>
 High emotional intelligence, sound judgment, and strong executive presence.
 </li>
 <li>
 Comfortable operating in fast-paced, complex, global environments.
 </li>
 </ul>
 
 
 
 
 
 3. Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Global account and program leadership
 </li>
 <li>
 Strong customer and executive stakeholder management
 </li>
 <li>
 Business and commercial acumen
 </li>
 <li>
 Ability to manage people outcomes within a business role
 </li>
 <li>
 Influence in matrixed, cross-functional environments
 </li>
 <li>
 Cross-cultural communication and executive presence
 </li>
 <li>
 Structured execution, governance, and risk management
 </li>
 <li>
 Data-driven decision-making and problem-solving
 
 
 </li>
 </ul>
 
 
 
 
 
 4. Education &amp; Experience Requirements Education
 
 
 <ul>
 <li>
 
 8+ years of experience
 
 in program management, account management, or customer-facing business leadership roles.
 </li>
 <li>
 Proven experience managing
 
 multinational or large, complex enterprise accounts
 
 across regions.
 </li>
 <li>
 Strong exposure to
 
 BPO, IT services, or professional services environments
 
 .
 </li>
 <li>
 Demonstrated success in scaling global programs, launching new delivery operations, and managing cross-regional teams.
 </li>
 <li>
 Prior experience working with
 
 US-based and global enterprise clients
 
 is mandatory.
 </li>
 <li>
 Commercial awareness and customer centricity
 </li>
 </ul>
 
 
 
 
 
 5. Tools / Systems Knowledge
 
 
 <ul>
 <li>
 Familiarity with global delivery, governance, and performance-tracking systems
 </li>
 <li>
 Exposure to customer engagement and stakeholder communication platforms
 </li>
 <li>
 Ability to leverage data and dashboards to monitor delivery health and outcomes
 </li>
 <li>
 Comfortable adapting to new tools and systems across global environments
 </li>
 <li>
 Experience working with enterprise program management and reporting tools
 </li>
 </ul>
 
 
 
 
 
 6. Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Customer satisfaction and stakeholder confidence across global accounts
 </li>
 <li>
 Achievement of program delivery milestones, timelines, and quality standards
 </li>
 <li>
 Revenue growth, account expansion, and margin adherence
 </li>
 <li>
 Stability, engagement, and performance of global delivery teams
 </li>
 <li>
 Effectiveness of cross-regional governance and issue resolution
 </li>
 <li>
 Timeliness and success of onboarding, ramp-ups, and project launches
 </li>
 <li>
 Proactive risk identification and mitigation
 </li>
 <li>
 Consistency in execution across regions and markets
 </li>
 <li>
 Churn, retention, and recruitment metrics
 </li>
 </ul>
 
 
 
 
 
 7. Additional Requirements
 
 
 <ul>
 <li>
 Willingness and flexibility for
 
 extensive international travel
 
 , including frequent travel to the
 
 United States
 
 .
 </li>
 <li>
 Ability to work across
 
 multiple time zones
 
 and support global stakeholders.
 </li>
 <li>
 Comfortable operating in
 
 ambiguous, fast-evolving environments
 
 with high ownership.
 </li>
 <li>
 Strong judgment in handling sensitive customer, delivery, and people-related matters.
 </li>
 <li>
 Ability to balance strategic thinking with hands-on execution.
 </li>
 <li>
 High levels of professionalism, confidentiality, and accountability.
 </li>
 </ul>
 
 
 
 
 
 About Konecta
 
 
 
 Konecta is a global leader in experience-driven solutions, combining human expertise with advanced digital and AI-enabled capabilities to transform customer and employee experiences. With a presence in over
 
 26 countries
 
 , more than
 
 120,000 professionals
 
 , and support in
 
 30+ languages
 
 , Konecta partners with organizations across industries to deliver tailored, end-to-end solutions that drive engagement, performance, and growth. The company operates with a strong commitment to innovation, collaboration, and making every connection meaningful, while redefining what&rsquo;s possible in the age of AI-powered experience management.
 
 
 
 
 
 
 Why Join Us?
 
 
 
 If you thrive in
 
 complex, global environments
 
 , enjoy orchestrating large-scale programs, and can balance
 
 customer expectations with execution excellence
 
 , Konecta offers a platform where you can make a visible, lasting impact.
 
 <ul>
 <li>
 Be the
 
 central owner for a premier, multinational global account
 
 , with real accountability and influence across regions and senior client stakeholders.
 </li>
 <li>
 Work with a
 
 global CX and digital services leader operating across 26+ countries
 
 , supporting some of the world&rsquo;s most recognized brands.
 </li>
 <li>
 Play a pivotal role in
 
 shaping global delivery, governance, and customer strategy
 
 , directly impacting revenue growth and long-term partnerships.
 </li>
 <li>
 Experience a culture that values
 
 ownership, decisiveness, and outcome-driven leadership
 
 , giving you the autonomy to lead from Day 1.
 </li>
 <li>
 Collaborate with diverse, high-performing teams across geographies, gaining unmatched exposure to
 
 global delivery models and executive engagement
 
 .
 </li>
 <li>
 Be part of Konecta&rsquo;s
 
 India growth journey
 
 , while operating at a truly global scale with opportunities for mobility and leadership visibility.
 </li>
 <li>
 Contribute to Konecta&rsquo;s evolution as the CX landscape advances-where
 
 scale, quality, technology, and people leadership
 
 come together to deliver differentiated outcomes for clients.
 </li>
 </ul>
</div>

Program Manager & Customer Manager– Global Accounts

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 We are looking for a Talent Solutions Account Manager to join our team in tapping into potential client opportunities, generating new business, as well as managing client relationships as a trusted advisor and bringing value to our customers. You will strategically approach target companies and teams, identify the best technology options and sell corporate solutions for recruitment. Although you strive to meet and exceed quota, you will always act as the clients&rsquo; internal advocate and in the best interest of the clients.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Effectively execute a high volume of contract renewals that maximize value, while protecting and developing the customer relationship
 </li>
 <li>
 Own, drive and manage a series of touchpoints with your customers, throughout the life of their contract, to ensure consistent engagement &amp; education on LinkedIn&rsquo;s evolving solutions.
 </li>
 <li>
 Identify customers&rsquo; business objectives, uncover roadblocks, and multithread to establish a strategic partnership
 </li>
 <li>
 Cross-sell LinkedIn&rsquo;s portfolio of Talent &amp; Learning Solutions, aligned with the business goals &amp; outcomes of your customer.
 </li>
 <li>
 Accurately maintain a quarterly forecast of renewals in your territory
 </li>
 <li>
 Develop and execute a strategic plan for the territory and document and distribute competitive information.
 </li>
 <li>
 Leverage peers &amp; manager to help problem-solve, ramp-up, &amp; close deals. Effectively utilize sales processes and tools
 </li>
 <li>
 Invest in colleagues and give coaching and advice when you see an opportunity for improvement.
 </li>
 <li>
 Work to develop and circulate the set of best practices that will be the foundation of this team.
 </li>
 <li>
 Listen to the needs of the market and share insights with product and marketing team.
 </li>
 <li>
 Be proactive about solving problems even if it&rsquo;s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 3+ years of experience in sales or account management
 
 
 
 </li>
 </ul>
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Proficiency in MS Office (Outlook, Excel, Word and PowerPoint)
 </li>
 <li>
 Experience with recruiting/HR software, SaaS opportunities and Salesforce.com
 </li>
 <li>
 Strong understanding of the talent acquisition/staffing agency industry
 </li>
 <li>
 Solid negotiation skills that allow for value-based contract negotiations at the senior level
 </li>
 <li>
 Excellent communication and project, time and customer management skills
 </li>
 <li>
 Demonstrated ability to find, manage and close Enterprise businesses in an evangelistic sale environment.
 
 
 
 </li>
 </ul>
 Suggested Skills:
 
 
 <ul>
 <li>
 Consultative Selling
 </li>
 <li>
 Customer-Centric Approach
 </li>
 <li>
 Growth Mindset
 </li>
 <li>
 Collaboration
 </li>
 <li>
 Time Management
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Account Manager, SMB

Rubrik

<div>
 
 Job Summary:
 
 
 
 
 Manager, Customer Success
 
 
 
 
 
 
 
 Location: Bengaluru
 
 
 
 
 Timings: (EST Shift:- 5:30 pm IST to 2:30 am IST)
 
 
 
 
 Job Summary
 
 
 
 The Manager, Customer Success, is a critical leadership role responsible for recruiting, coaching, and managing a team of Customer Success Managers (CSMs) dedicated to ensuring the long-term success, satisfaction, and retention of Rubrik's existing customer base.This role requires a strategic, data-driven leader who can instill a culture of proactive, value-based engagement and technical competence. Success will be measured by the collective performance of your team across key KPIs, including Time to Value, Adoption Metrics, and Customer Health Score improvement.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership &amp; Performance Management:
 
 
 <ul>
 <li>
 Recruit, onboard, train, and coach a high-performing team of CSMs, focusing on developing skills in driving customer success, Rubrik products and executive communication.
 </li>
 <li>
 Conduct regular 1:1 meetings, performance reviews, and quarterly goal setting, holding the team accountable for achieving activation and adoption targets.
 </li>
 <li>
 Manage team workload and employee assessments, based on team member capacity and expertise.
 </li>
 </ul>
 
 
 Operational Strategy &amp; Process Excellence:
 
 
 <ul>
 <li>
 Define, standardize, and enforce the team's execution of core CSM playbooks across the entire customer lifecycle (Activation, adoption, and retention).
 </li>
 <li>
 Collaborate with CS Operations to utilize metrics and data insights to continuously refine team engagement strategies and drive process efficiencies.
 </li>
 </ul>
 
 
 Risk Mitigation &amp; Escalation Management:
 
 
 
 Act as the escalation point for high-priority customer issues, providing strategic oversight, removing internal roadblocks, and ensuring prompt, satisfactory resolution by the team.
 
 <ul>
 <li>
 Oversee the team's execution of proactive retention strategies and collaborate closely with Sales and Renewals leadership to forecast and manage portfolio risk.
 </li>
 </ul>
 
 
 Cross-Functional Partnership &amp; Advocacy:
 
 
 <ul>
 <li>
 Serve as the advocate for the team's needs internally, actively partnering with peer managers and leadership across Product Management, Engineering, Technical Support, Renewals and Sales to secure resources and influence alignment.
 </li>
 <li>
 Provide regular, consolidated forecasts, updates, and business insights on portfolio performance and customer sentiment to senior leadership.
 </li>
 </ul>
 
 
 Required Qualifications and Skills
 
 
 
 
 Experience &amp; Management:
 
 
 <ul>
 <li>
 10+ years of total experience in Customer Success, Technical Account Management, Technical Support or a related customer-facing role, including 3+ years of direct people management experience leading a CSM or TAM team in a SaaS or enterprise software company.
 </li>
 <li>
 Strong technical understanding of data protection, backup and recovery, cloud data management, and cybersecurity concepts, sufficient to coach and challenge the team on technical engagement strategy.
 </li>
 <li>
 Exceptional coaching, mentoring, and team development skills.
 </li>
 <li>
 Excellent executive-level communication and presentation skills, with the ability to articulate strategy, risk, and team performance clearly to internal and external senior audiences.
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Demonstrated ability to use Salesforce, Customer Success Platforms and business intelligence tools to manage team workflow, forecast results, and make data-driven decisions.
 </li>
 <li>
 Prior experience in defining and implementing Customer Success segmentation or scaling models is a plus
 </li>
 <li>
 Familiarity with cloud platforms (AWS, Azure, GCP) and experience driving Zero Trust security principles.
 </li>
 </ul>
 
 
</div>

Manager of Customer Success

Policybazaar for Business

<div>
 
 
 Job Description: Client Servicing
 
 
 
 
 Position: Senior Associate Service Consultant
 
 
 
 
 
 
 
 Roles &amp; Responsibility:
 
 
 
  Demonstrating a solid understanding of the products or services on the commercial lines
 
 
 domain.
 
 
  Good presentation skills and deep understanding of Employee Benefits &amp; Non-Employee Benefits Policies.
 
 
  Developing and sustaining solid relationships with key clients that bring in the most income for
 
 
 the company.
 
 
  Addressing and resolving key clients&rsquo; queries and complaints.
 
 
  Acting as the main point of contact between key clients and internal teams.
 
 
  Supervising the account teams assigned to each key client.
 
 
  Communicating and collaborating with the marketing, sales, and operations departments to
 
 
 ensure that key clients&rsquo; needs are met.
 
 
  Compiling reports on account progress, goals, and forecasts for account teams and
 
 
 stakeholders.
 
 
  Developing a thorough understanding of key clients &amp; needs and requirements and preparing
 
 
 customized solutions.
 
 
  Negotiating contracts with key clients and meeting established deadlines for the fulfilment of
 
 
 each client &amp; long-term goals.
 
 
  Building relationships with clients.
 
 
  Negotiating deals with clients.
 
 
  Analysing data and market trends.
 
 
  Networking &amp; Hunting to attract potential clients.
 
 
 
 
 
 
 ISMS Responsibilities:
 
 
 
  Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and
 
 
 serve users authorized by Function Heads;
 
 
  Provide technical consulting assistance to Function Heads so that information systems can be
 
 
 built and run to best meet business objective;
 
 
  Ensure the safeguarding of information in their possession;
 
 
  Accepts responsibilities for the operation and protection of information assets; and
 
 
  Perform the work as delegated by the by the Function Head.
 
 
 
 
 
 
 Skills Required:
 
 
 
  Proven experience in key account management.
 
 
  Candidate who is knowledgeable about the products and services for Corporate Business
 
 
  Candidate should be self-driven.
 
 
  Have the ability to thrive in a dynamic, fast-paced start-up environment.
 
 
  Have good presentation skills and be able to convince potential clients.
 
 
  The ability to build rapport with key clients.
 
 
  The ability to handle multiple client accounts.
 
 
  Strong negotiation and leadership skills.
 
 
  Exceptional customer service skills.
 
 
  Excellent communication skills.
 
 
  Proficient in all Microsoft Office applications as well as CRM software.
 
</div>

Senior Associate Service Consultant

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