administrative assistant

administrative assistant 3 Jobs in Atlanta

administrative assistant 3

administrative assistant iii 4p/593 Jobs in Atlanta

administrative assistant iii 4p/593

administrative assistant to director, techops Jobs in Atlanta

administrative asst, exec sr. Jobs in Atlanta

administrative asst, exec sr.

administrative asst exec sr

Emory Healthcare

<div>Overview:
<div><b>
Be inspired. Be valued. Belong.</b></div><div></div><div><br>
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:</div><ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits
</li><li>Wellness incentives</li><li>
Ongoing mentorship, development, leadership programs...and more!</li></ul>
Description:
<div>
JOB DESCRIPTION:</div><ul><li>
Under general supervision, responsible for advanced secretarial and administrative support for senior management and executives.</li><li>
Requires continuous use of technical and business vocabulary, and a detailed knowledge of organization operations, organizational procedures, and personnel.</li><li>
Relieves supervisor(s) of some administrative detail.</li><li>
Within established guidelines, makes independent decisions regarding planning, organizing, and scheduling work.</li><li>
May supervise and schedule clerical and secretarial staff.</li>
May act as a spokesperson for departmental inquiries.<br>
<li>
<br>
<br>
</li></ul><div>MINIMUM QUALIFICATIONS:</div><ul><li>
Bachelor's degree in business administration, communications, or a related field OR Seven (7) years of office administration, senior secretarial or related experience in lieu of a Bachelors Degree.</li><li>
If Bachelor's, 3 years office administration, senior secretarial or related experience. Experience with PC software applications.</li><li>
Ability to type 60 wpm.</li></ul><div>
PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing &amp; walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
<br>
<br>
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.</div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div><br>
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Administrative Asst, Exec Sr.

Ansley Golf Club

<div>Description:
<p><b>
Bartender/Server</b></p><p><b>
Description: Part Time</b></p><p><b>
This is an</b><b><i> </i></b><b>HOURLY POSITION ONLY</b></p><p><b>
Statement of the Job</b></p><p>
Employee facilitates a superior dining experience for Ansley Golf Club Members and their guests. Assembles, serves, bartends, and delivers food and beverage items, using appropriate safety and sanitation methods, while adhering to the highest standards of professional etiquette. Work is performed under general supervision.</p><p>
1. Adheres to uniform standards while on property</p><p>
2. Reports to duty as scheduled. Employee reports to the Clubhouse or Asst. Clubhouse Manager on Duty upon arrival.</p><p>
3. Cleans equipment and service area as prescribed by side work sheets at beginning and end of shift.</p><p>
4. Checks and cleans all front of the house dining areas as applicable prior to meal service times.</p><p>
5. Maintains the highest standard of cleanliness and neatness in front of the house dining areas.</p><p>
6. Stocks and maintains all supplies needed for shift. Reports supply shortages to Manager on Duty</p><p>
7. Memorizes daily Food and Beverage specials</p><p>
8. Greets Members in a warm and friendly manner within 1 minute of arrival.</p><p>
9. Informs Members of specials and is knowledgeable about menu and wine list.</p><p>
10. Takes Food and Beverage order and inputs to POS system</p><p>
11. Delivers Food and clears any unneeded items from tables, refills beverages, checks on dining members frequently</p><p>
12. Presents Checks for signature and maintains accurate member checks. Turns checks and settlement in to Manager on Duty at end of each shift.</p><p>
13. Resets tables</p><p>
14. Assists co-workers with Member service. Serving our Members is a &ldquo;section-less&rdquo; job.</p><p>
15. Consistently maintains and expands food and beverage knowledge specifically as related to Club Menus and Offerings.</p><p>
16. Must have a min of 1 year bartending experience</p><p>
The above are the essential functions, or fundamental duties of the job classification &ldquo;server&rdquo;. The essential functions of the individual positions within the classification may differ. Ansley Golf Club may assign reasonably related additional duties to individual employees consistent with policy.</p>
Requirements:
<p><b>
Qualifications</b></p><ul><li>High School diploma or equivalent preferred.</li><li>Strong customer service orientation.</li><li>Good communication skills with strong organizational ability.</li><li>Must be able to work at a fast pace on occasion.</li><li>Must be able to handle glasses and glassware.</li><li>Frequent lifting, bending, reaching and pulling.</li><li>Must be able to climb stairs.</li><li>Must be able to stand for extended periods of time, up to 6 hours per shift.</li><li>Exposure to cleaning chemicals.</li><li>Must be able to work independently and function as a team member.</li><li>Must have a positive attitude and a willingness to work in a team environment.</li><li>Restaurant experience a plus.</li></ul><p>
Bartending background</p><p><b>
Compensation:</b> Part-time positions average less than 30 hours each week. The assigned hours to this position vary each week , but include working on holidays and weekends.</p></div>

Bartender/Server ***Starting at $18 NON TIP/NON COMMISSION***

Cox Media Group

<div><div><b>Location: GA-Atlanta</b></div>
<div><b>
Job Title: Senior Executive Assistant - Radio</b></div><div></div><div><div><div><div><b><br>
Position Overview</b></div>
</div><div><div>
The Sr. Executive Assistant provides a wide range of administrative support to two C-suite leaders on CMG&rsquo;s Executive Leadership Team: Executive Vice President of Radio and SVP &amp; Chief Sales Officer along with their teams.</div><br>
<div></div>
<div>
The Sr. Executive Assistant demonstrates a high level of integrity, professionalism and diplomacy, handling sensitive and confidential business. This position requires responsiveness, organization, detail orientation and the independent judgment required to plan, prioritize, and organize in a fastpaced, rapidly changing environment. The ideal candidate sees themself as an extension of the executives and departments that they support and an extension of the leadership team&rsquo;s brand. They are focused on removing barriers to success and creating administrative ease to enable the assigned executives and their teams to be their most successful and productive selves.</div><br>
<div></div>
<div>
This role is primarily an onsite role covering in-office needs of the executive and their departments.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities</b></div>
</div><div><ul><li>Responsible for overall calendar management, requiring significant interaction with both internal and external executives and assistants</li>
<li>Proactively reviews calendars for potential conflicts or issues to make the best use of each executive&rsquo;s time and attention</li>
<li>Arranges all travel, transportation and accommodations, and develops comprehensive and detailed itineraries as needed</li>
<li>Prepares detailed and timely expense reports to accurately capture expenses in alignment with CMG&rsquo;s Travel and Expense policy</li>
<li>Collects and analyzes data and prepares documents, PowerPoint presentations, reports and spreadsheets</li>
<li>Manages inbound telephone calls and voicemails and responds to and/or directs inquiries to the appropriate party or process/system</li>
<li>Reviews and prioritizes communications and prepares brief correspondence, as appropriate</li>
<li>Coordinates the scheduling of meetings (live and virtual)</li>
<li>Plans and supports group meetings at office and offsite locations, including arranging all conference room and site details, catering, room setup and agendas</li>
</ul></div></div><div><div><div><b>Essential Duties and Responsibilities (continued)</b></div>
</div><div><ul><li>Develops and maintains efficient and effective organizational filing system and other methods of retaining documents &ndash; both physical and virtual. Performs general support activities including the ordering of office supplies, coordinating office moves, assembly of weekly/regular reports and presentations, and file document management projects</li>
<li>Integrates into the Executive Assistant community</li>
<li>Assists with team-building events for the corporate team, including origination of ideas and coordination of facility, food (as needed)</li>
<li>Serves as a backup for other assistants, as necessary, to ensure appropriate coverage throughout the year</li>
<li>Provides support for executive meetings and/or large meetings (including copies, gifts or other materials as needed)</li>
<li>Maintains team calendar (special events, birthdays, etc.) and proactively plans for recognition of key dates and milestones</li>
<li>Attends staff meetings on as-needed basis</li>
<li>Prepares executives for their activities, including providing background information for meetings, special activities and presentations</li>
<li>Maintains employee reference lists and organizational charts for supported departments</li>
<li>Plans and facilitates onboarding of new senior-level employees, including office space, equipment and supply procurement and scheduling of onboarding meetings</li>
<li>Assists others in department as needed</li>
<li>Assist with special projects as needed</li>
</ul></div></div><div><div><div><b>Minimum Qualifications</b></div>
</div><div><ul><li>Minimum 5 years of experience supporting one or more C-level executives</li>
<li>Experience working with Radio or a Sales team is helpful</li>
<li>Associates degree, Bachelor&rsquo;s degree or equivalent</li>
<li>Highly proficient in Microsoft Word, Excel, PowerPoint, Outlook, and MS Teams</li>
<li>Ability to produce accurate and timely information by transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics</li>
<li>Proficient with digital devices with an aptitude to quickly learn new technologies</li>
<li>Must be able to maintain the highest level of confidentiality</li>
<li>Resourceful self-starter with ability to work with minimal supervision</li>
<li>Demonstrated ability to handle multiple tasks simultaneously</li>
<li>Exceptional organizational skills and detail orientation required Command of spelling, punctuation, grammar, and proofreading</li>
<li>Professional demeanor and telephone manner essential</li>
<li>Polished communications skills necessary to interact with senior executives and external professionals</li>
</ul></div></div><div><div><div><b>Competencies for Success</b></div>
</div><div><ul><li>Energetic and positive team player who is flexible and personable with service-oriented attitude</li>
<li>Positive, collaborative, and constructive communication and work style</li>
<li>A proactive, passionate and creative problem solver</li>
<li>Ability to understand, interpret, communicate, and react to ambiguous requests</li>
<li>Ability to work in a fast paced, multi-task environment in which attention to detail is expected</li>
</ul></div></div></div><div><b>
About Cox Media Group</b><br>
CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations.</div>
<div>
Req #: 2137 #LI-Onsite</div></div>

Senior Executive Assistant - Radio

The Home Depot

<div>
 Req174475
 <br/>
 <br/>
 <strong>
  Position Purpose
  <br/>
  <br/>
 </strong>
 Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning
 <br/>
 <br/>
 Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis
  </li>
  <li>
   10% Collaborate - Partner cross-functionally to identify trends and resolve issues
  </li>
  <li>
   30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This Position typically reports to Manager or Sr. Manager
  </li>
  <li>
   This Position has 0 Direct Reports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Typically requires overnight travel less than 10% of the time.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be eighteen years of age or older.
  </li>
  <li>
   Must be legally permitted to work in the United States.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Team Construction &amp; Vision: Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst.
   </li>
   <li>
    Operational Infrastructure Development: Design and implement the team's dedicated "backbone" by helping to set up the necessary technology stack and engineering for a centralized intake process.
   </li>
   <li>
    Brand &amp; Template Stewardship: Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team.
   </li>
   <li>
    Communication Planning &amp; Execution: Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output.
   </li>
   <li>
    Corporate Communications Coordination: Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner.
   </li>
   <li>
    Feedback and Data Driven Insights: Partner with Sr. Analyst to monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.
   </li>
   <li>
    Crisis Communication Support: Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs.
   </li>
   <li>
    Adoption Tracking &amp; Reporting: Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Minimum Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No additional education
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Years Of Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   No additional years of experience
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Leadership Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   None
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Action Oriented
  </li>
  <li>
   Collaborates
  </li>
  <li>
   Communicates Effectively
  </li>
  <li>
   Customer Focus
  </li>
  <li>
   Drives Results
  </li>
 </ul>
</div>


Cybersecurity Analyst II

<div><div><p><b>Position Purpose:</b></p><p>
This is a Senior Communications Specialist within our Cyber Security organization. Protecting what matters most to our associates and consumers by securing our sensitive data and critical assets from current and emerging threats. At The Home Depot Cybersecurity consists of Architecture, Governance, Identity &amp; Access Management, Internal Threat Operations, Issue and Compliance Management, Risk Assessment/Advisory, Security Consulting, Security Operations, Service Optimization and Strategic Planning<br>
Analysts II perform data gathering, analysis, synthesis and develop solutions to support THD Cybersecurity practices.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
60% Analysis - Synthesize data to develop a solution, communicate the solution to stakeholders Analyze problems, structure the issue and perform analysis</li><li>
10% Collaborate - Partner cross-functionally to identify trends and resolve issues</li><li>
30% Drive Execution - Ensure initiative/project goals are met in a timely manner Implement solutions to meet customer expectations</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically reports to Manager or Sr. Manager</li><li>
This Position has 0 Direct Reports</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li><div><ul><li><p><b>
T</b><b>eam Construction &amp; Vision:</b> Support the foundational set-up of the Cybersecurity Communications team, defining the mission, vision, and long-term goals in partnership with team Manager and Sr. Analyst.</p></li></ul></div><div><ul><li><p><b>
Operational Infrastructure Development:</b> Design and implement the team's dedicated &quot;backbone&quot; by helping to set up the necessary technology stack and engineering for a centralized intake process.</p></li></ul></div><div><ul><li><p><b>
Brand &amp; Template Stewardship:</b> Build and maintain the Cybersecurity brand guidelines, templates, SLAs, playbooks, and SOPs to bring order and consistency to the team.</p></li></ul></div><div><ul><li><p><b>
Communication Planning &amp; Execution:</b> Partner closely with Sr. Analyst and Corporate Communications to create and execute communication plans and written and visual communications for high-impacting security initiatives, KTLO, and crisis response, ensuring all milestones are met with high-quality, professional output.</p></li></ul></div><div><ul><li><p><b>
Corporate Communications Coordination:</b> Partner heavily with Corporate Communications to ensure all Cybersecurity collateral adheres to enterprise brand standards and communications are distributed to the intended parties in a timely manner.</p></li></ul></div><div><ul><li><p><b>
Feedback and Data Driven Insights:</b><b> </b>Partner with Sr. Analyst to<b> </b>monitor feedback and sentiment from cross-functional partners and employees to identify communication needs, surface themes, and recommend data-informed improvements to Cybersecurity communications and strategies, using tools such as engagement surveys, pulse checks, and feedback channels to quantify impact over time.</p></li></ul></div><div><ul><li><p><b>
Crisis Communication Support:</b> Partner with Sr. Analyst and Corporate Communications to establish an Internal Cyber Crisis Communication process. Once established, will rapidly deploy urgent crisis related communication during critical Cybersecurity incidents using preapproved templates and SLAs.</p></li></ul></div><div><ul><li><p><b>
Adoption Tracking &amp; Reporting:</b> Develop tactics and identify tools to measure communication reach, comprehension, engagement, and behavioral outcomes. In collaboration with the senior cybersecurity analyst, develop and maintain dashboards with an executive snapshot that ties communication metrics to the overall program objectives.</p></li></ul></div></li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
2</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented</li><li>
Collaborates</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Drives Results</li></ul></div><p></p><p><br>
Apply End Date: 04/02/2026</p></div>

Cybersecurity Analyst II - Senior Communications Specialist

<div><p><b>Position Purpose:</b></p><p>
The Sr Analyst Space Planning is the key business partner and advisor for the Merchandising Organization on all matters related to space planning and analytics. In addition to planogram responsibilities, the Sr Analyst will assist their merchant with analysis to drive sales, optimize assortments, increase turns and maximize profit. The Sr. Analyst will partner with the merchant, space analysts, store planning, visual merchandising and project managers on all resets, MET projects and other activities for which space analytics and planogram support is required. This role will negotiate project timelines, ensure that all required inputs are received complete/timely and will escalate issues to the Manager, Space Planning, as required. The Sr. Analyst will also be involved in designing and implementing new processes that will continue the evolution of this department and contribute to taking this team to the leading edge of space planning and analysis.</p><p><b><br>
Key Responsibilities:</b></p><ul><li>
40% Execution: Design and build planograms, incorporating merchandising strategy, visual merchandising standards and best practices, merchandising safety standards and analyze planograms to optimize sales, profitability and inventory productivity</li><li>
35% Analysis: Leverage systems to analyze and develop recommendations around key merchandising factors (e.g., space productivity, pricing, inventory turns, margin rates, promotional activity, product trending)</li><li>
10% Collaboration: Attend weekly meetings with cross-functional teams to participate in business discussions and provide space planning expertise, contributing to strategic merchandising plans for the business</li><li>
10% Problem Solving: Work on behalf of merchant to identify, quantify, and communicate assortment opportunities; helps develop seasonal transition targets and strategies, if applicable</li><li>
5% Assessment: Works on various product tests within respective category, including inventory monitoring, in-store execution, visual merchandising, and analyzing results.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
This position reports to the Sr. Manager, Space Planning.</li><li>
This position has 0 direct reports.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Experience with JDA Intactix space management suite including: Space Planning, CKB, Planogram Generator, and Space Automation.</li><li>
Experience working in the retail industry.</li><li>
Experience analyzing large amounts of data</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of Tableau</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Excellent written and verbal communication skills</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
2</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</li><li>
Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Decision Quality - Making good and timely decisions that keep the organization moving forward</li><li>
Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li><li>
Drives Results - Consistently achieving results, even under tough circumstances</li></ul></div><p></p>

Sr. Analyst Space Planning

Case Technologies

<p>Job Title: Customer Experience Sr. Analyst</p><p>Job Overview</p><p>The Customer Experience Sr. Analyst supports the Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.</p><p>The Sr. Analyst acts as a key insights partner &mdash; producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.</p><p>Overall Deliverables<br/>This content should not be construed as an exhaustive list of responsibilities or requirements. Employees may be required to perform other job-related responsibilities to help the department achieve its goals.</p><p>Responsibilities</p><p>Customer Experience Insights &amp; Analysis:</p><ul><li>Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.</li><li>Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.</li><li>Perform deep-dive assessments comparing Roadside vs. CCC experience drivers.</li><li>Identify journey bottlenecks and operational friction points impacting customer satisfaction.</li><li>Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.</li></ul><p>Reporting &amp; Executive Communication:</p><ul><li>Develop weekly and monthly insights dashboards and summary reports in Power BI.</li><li>Build executive-ready narratives that connect customer sentiment to operational behavior.</li><li>Present insights to leadership in clear, concise, and visually compelling formats.</li></ul><p>Cross-Functional Partnership:</p><ul><li>The Sr. Analyst will identify and share relevant customer insights with:</li><li>Parts</li><li>Engineering Services</li><li>After-Sales Business Development (ASBD)</li><li>This includes</li><li>Highlighting product, parts, or engineering-related dissatisfaction themes.</li><li>Supporting root cause analysis beyond CCC operations.</li><li>Flagging recurring systemic breakdowns affecting service and retention.Tools &amp; Platforms:</li><li>Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.</li><li>Maintain data accuracy and integrity across reporting sources.</li><li>Support forecasting, predictive trending, or ad-hoc analysis based on business needs.</li></ul><p>Qualifications</p><p>Required</p><ul><li>Bachelor&rsquo;s degree in Business, Analytics, Communications, Psychology, or equivalent experience.</li><li>2&ndash;4 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.</li><li>Proficiency in Power BI, Microsoft Copilot &amp; AI-enabled tools</li><li>Experience with Medallia, Salesforce, or similar CX platforms.</li><li>Strong analytical abilities with an ability to simplify complexity.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills and ability to prioritize in a fast-paced environment.</li><li>Demonstrated ability to work collaboratively and influence cross-functional partners.</li><li>Preferred</li><li>Experience in automotive, luxury, or high-expectation customer service environments.</li><li>Familiarity with predictive analytics or VOC methodology.</li><li>Experience with call center operations or roadside assistance operations.</li><li>Knowledge of journey mapping or service design principles.</li><li>Competencies</li><li>Customer-centric mindset</li><li>Analytical and detail-oriented</li><li>Insight storytelling &amp; executive communication</li><li>Collaborative partnership</li><li>Continuous improvement focus</li><li>Strong data literacy</li></ul><p>Hybrid Requirement - Onsite at Sandy Springs Office</p><p>Pay: From $20.00 per hour</p><p>Work Location: Hybrid remote in Atlanta, GA 30328</p>

Customer Experience Sr. Analyst

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