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agent, global gaming guest services Jobs in Miami

agent, global gaming guest services

authorization specialist

avp, global trade & supply chain structuring Jobs in Miami

agent global gaming guest services

Carnival Cruise Line

<div><p>The Global Gaming Guest Services Agent is a shoreside role within Global Guest Insights &amp; Support in the Marketing organization. This position is responsible for delivering timely, professional support to casino guests before, during, and after each voyage, ensuring inquiries, requests, and concerns are resolved with accuracy and care.</p><p></p><p><br>
The agent exercises sound judgment when making comping and service decisions in alignment with company guidelines, leveraging onboard gaming activity and qualifying factors to ensure consistency, fairness, and an elevated guest experience. Serving as a central point of contact, the agent partners closely with cross‑functional teams including Reservations, Revenue, and shipboard casino operations, providing accurate guest information and proactive communication to support seamless casino programs and operations.</p><p></p><p><br>
In addition to daily guest support, the agent contributes to continuous process improvements and service excellence. Success in this role is measured by adherence to service level agreements (SLAs), accuracy of documentation and decisions, and contributions to key performance indicators such as backlog reduction and first‑contact resolution. and support targeted improvement initiatives aligned with Clinical Services priorities.</p><p></p><p><b><br>
Essential Functions:</b></p><ul><li><p>
Processes guest support for Win/Loss statements, W‑2G and 1099 statements, Lines of Credit, gaming wallet balances, and general casino‑related inquiries across all brands. Prepares, updates, and distributes weekly reports, guest lists, and casino credit lists, ensuring accuracy and timely delivery across all fleets. Supports continuous process improvements to enhance clarity, efficiency, and operational effectiveness. Serves as a backup resource for CRM (Zendesk) and ticketing platforms, assisting with system maintenance, updates, and operational needs as required. Consistently meets established service level agreements (SLAs), maintaining performance standards above 75% while delivering accurate, high‑quality guest service.</p></li><li><p>
Resolves escalated issues from reservations and shipboard casino teams related to casino offers, comp eligibility, and guest service concerns. Exercises sound judgment when evaluating exceptions, ensuring decisions align with company guidelines while supporting a positive guest experience. Provides guidance to internal partners by clarifying policies, explaining comp decisions, and reinforcing best practices. Identifies recurring issues or trends and escalates opportunities for process enhancements, system improvements, or targeted training to reduce repeat escalations and improve operational efficiency. Responsible to identifying patterns in escalations and document system errors and communication gaps. Examples include resolving disputed or missing casino offers/perks, reviewing comp eligibility based on guest play, correcting inaccuracies impacting guest benefits, addressing service recovery concerns, guest account or gaming wallet issues.</p></li><li><p>
Develops and maintains documented workflows and reference materials to support peer training and knowledge sharing supporting procedural guidance, workflow improvements, and a collaborative, guest‑focused team environment.</p></li></ul><p></p><p><b><br>
Knowledge, Skills &amp; Abilities:</b></p><ul><li><p>
Scope: The Agent, Global Gaming Guest Services serves as the primary shore‑side support for casino guests across the fleet, ensuring consistent service before and after each voyage. The role works closely with shipboard Casino and multiple shore‑side teams&mdash;including Reservations, Casino Marketing, and Finance&mdash;to process casino‑related requests, apply comping and credit guidelines accurately, and support guest satisfaction for our casino guests. In addition to direct guest support, the agent helps maintain operational accuracy, reporting, and systems (including backup administrative assistance with CRM/ticketing systems), acting as a key link between ship and shore to ensure alignment and smooth execution of our casino programs. Decision‑making and supporting Clinical Services in advancing excellence in practice.</p></li><li><p>
Problem solving: The role requires the ability to assess guest issues that often involve incomplete information, conflicting recollections, disputes, or time‑sensitive situations. The agent must interpret casino policies, review account activity, verify play history, and evaluate eligibility for offers or comps while maintaining fairness and consistency. Situations may involve coordinating with shipboard teams across different time zones, anticipating operational challenges, and resolving escalations from Reservations or casino leadership. The agent is expected to analyze data from multiple systems, identify discrepancies, and determine appropriate solutions that balance guest satisfaction with adherence to company guidelines. This requires sound judgment, attention to detail, and the ability to navigate ambiguity while upholding casino compliance standards.</p></li><li><p>
Impact: The Global Gaming Guest Services Agent has a direct impact on guest satisfaction, casino program effectiveness, and the overall reputation of Global Gaming Operations. The agent&rsquo;s ability to meet and exceed established service level agreements (SLAs) directly influences response and resolution times, guest confidence, and overall service quality. Serving as a key connection point between shipboard Casino and multiple shoreside departments, the agent supports compliance with casino policies and contributes to the seamless execution of casino information across all brands. By ensuring the accurate and timely processing of casino offers, credit requests, and pre/post‑voyage inquiries, the role supports casino initiatives while upholding service standards across the fleet. The quality, accuracy, and timeliness of the agent&rsquo;s work play a critical role in shaping guest loyalty, enhancing the onboard experience, and supporting the effectiveness of casino marketing efforts globally.</p></li><li><p>
Teamwork/cross functional collaboration: The Global Gaming Guest Services Agent collaborates closely with shipboard Casino and multiple shore side departments across all brands, including Accounting, Casino Events, Marketing, and the Call Center, to support seamless casino operations and guest service. The role requires clear, professional communication, strong coordination skills, and the ability to manage expectations while navigating established policies and casino processes. The agent works cross‑functionally to exchange accurate information, resolve inquiries, and support shared operational goals. Through consistent collaboration and attention to detail, the agent helps uphold service standards and ensures alignment across the broader Global Gaming Operations.</p></li></ul><p></p><p><br>
For all roles:</p><ul><li><p>
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.</p></li><li><p>
Skills: Strong time management and organizational skills</p></li><li><p>
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.</p></li></ul><p></p><p><b><br>
Qualifications:</b></p><p>
The role requires a strong foundation in guest facing service within fast paced, high volume environments, with demonstrated ability to handle sensitive or complex customer issues with professionalism and accuracy. Candidates must have solid knowledge of customer service best practices, including managing inquiries across multiple channels, navigating ambiguous situations, and applying policy-based decision making. Experience working with CRM or ticketing systems, as well as familiarity with operational workflows that involve cross‑department coordination, is critical. The role also requires comfort interpreting financial, transactional, or account-based information to support casino‑related processes. Success in this position depends on the ability to communicate clearly, maintain composure under pressure, and deliver consistent, detail-oriented support that aligns with organizational standards
</p><p>These qualifications represent the minimum, auditable requirements needed to successfully perform the duties of the role and to be eligible for recruitment or continued employment.</p><ul><li><p>
High school diploma or equivalent.</p></li><li><p>
Minimum of two years of experience in customer service, hospitality, or cruise‑related roles.</p></li><li><p>
Strong written and verbal communication skills.</p></li><li><p>
Proficiency with basic computer systems, CRM/ticketing platforms, and Microsoft Office applications.</p></li><li><p>
Ability to work in a fast‑paced, dynamic environment and adapt to ambiguity.</p></li><li><p>
Strong attention to detail and accuracy when handling guest information, financial data, or casino‑related documentation.</p></li><li><p>
Zendesk platform experience preferred.</p></li></ul><p></p><p><br>
Travel: No or very little travel likely</p><p>
Work Conditions: May be requested to work a different shift..</p><p>
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.</p><p></p><p><br>
This position is classified as &ldquo;remote.&rdquo; As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival&rsquo;s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC</p><p>
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.</p><p>
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival&rsquo;s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:</p><ul><li>
Health Benefits:<ul><li>
Cost-effective medical, dental and vision plans</li><li>
Employee Assistance Program and other mental health resources</li><li>
Additional programs include company paid term life insurance and disability coverage</li></ul></li><li>
Financial Benefits:<ul><li>
401(k) plan that includes a company match</li><li>
Employee Stock Purchase plan</li></ul></li><li>
Paid Time Off<ul><li>
Holidays &ndash; All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee&rsquo;s discretion.</li><li>
Vacation Time &ndash; All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.</li><li>
Sick Time &ndash; All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.</li></ul></li><li>
Other Benefits<ul><li>
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</li><li>
Personal and professional learning and development resources including tuition reimbursement</li><li>
On-site Fitness center at our Miami campus</li></ul></li></ul><p></p><p><br>
#Corp</p><p>
#LI-Remote</p><p>
#LI-TM1</p><div>
<div><div><div><div><p>About Us</p>
<p>Carnival Corporation &amp; plc is the world&rsquo;s largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&amp;O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.</p><br>
<p><br>
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.</p>
<div></div><p>In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.</p>
<div></div><p>Carnival Corporation &amp; plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
</p><p></p><div>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf</div>
<p>https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</p></div></div></div></div></div></div><div></div>

Agent, Global Gaming Guest Services

Delaware North

<p></p><div><div><h2 class="jobSectionHeader"><b>The opportunity</b></h2><div>
Delaware North Sportservice is hiring seasonal Bartenders to join our team at Miami Freedom Park in Miami, Florida. As a Bartender, you will be responsible for serving alcoholic and non-alcoholic beverages responsibly while providing an excellent guest experience.</div><div></div><div><br>
If you thrive on excitement and want your workday to fly by, apply now to join the game day action.</div><div></div><div><br>
Please note this is a tipped position; the hourly minimum pay listed doesn&rsquo;t include any potential tipped earnings.</div></div><div><h2 class="jobSectionHeader"><b>
Pay</b></h2>
$14.00 - $14.00 / hour<p>
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.</p></div><p></p><div><h2 class="jobSectionHeader"><b>
What we offer</b></h2><div>
We care about our team member&rsquo;s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:</div><ul><li>
Weekly pay</li><li>
Training and development opportunities</li><li>
Employee discounts</li><li>
Flexible work schedules</li></ul><div>
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.</div></div><p></p><div><h2 class="jobSectionHeader"><b>
What will you do?</b></h2><ul><li>
Fulfill drink orders from guests and servers, collect payment, and make correct change
</li><li>Mix drinks following recipes and using company-standardized proportions</li><li>
Serve alcoholic beverages responsibly, request identification, and adhere to all alcohol service policies and procedures</li><li>
Complete sales and inventory reports accurately</li><li>
Maintain bar stock by ordering liquors, beverages, condiments, and supplies</li></ul></div><p></p><div><h2 class="jobSectionHeader"><b>
More about you</b></h2><ul><li>
Must be at least 18 years of age</li><li>
Minimum of 2 years of front-of-house experience in a high-volume bar or restaurant</li><li>
Experience in cash handling and credit card processing</li><li>
Previous experience using a computerized point of sale system</li><li>
No high school diploma or GED required</li></ul></div><p></p><div><h2 class="jobSectionHeader"><b>
Physical requirements</b></h2><ul><li>
Constant standing, walking, bending, reaching, and repetitive motions</li><li>
Ability to lift stock up to 50 pounds occasionally</li><li>
Exposure to moderate to high environmental noise levels during busy times</li></ul></div><p></p><div><h2 class="jobSectionHeader"><b>
Shift details</b></h2><p>
Days<br>
Evenings<br>
Holidays<br>
Weekends<br>
Events</p></div><div><h2 class="jobSectionHeader"><b><br>
Who we are</b></h2></div><div><div>
Miami Freedom Park is a state-of-the-art soccer stadium and entertainment destination in South Florida, opening in 2026 as the future home of Inter Miami CF. Delaware North will lead stadium concessions and premium food and beverage services, delivering innovative culinary experiences that celebrate Miami&rsquo;s vibrant culture while elevating classic stadium favorites. The venue will host world-class soccer matches, concerts, and live entertainment year-round.</div></div><div><p>
Our business is all about people, and that includes you. At Delaware North, you&rsquo;re not just part of a team &mdash; you&rsquo;re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.</p><p>
Who says you can&rsquo;t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you&rsquo;re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we&rsquo;re invested in helping you achieve your career goals.</p>
<p>Together, we&rsquo;re shaping the future of hospitality &mdash; come grow with us!</p></div><div><p>
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.<br>
</p></div><br>
$14.00 - $14.00 / hour</div>

Concessions Bartender, Miami Freedom Park

Red Roof Plus Miami Airport

<div><p><b>Introduction:</b></p><p><br>
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.</p><p><b><br>
Responsibilities:</b></p><ul><li><p><br>
Manage reservations and check guests in and out using a computerized system</p></li><li><p>
Handle guest requests, such as booking tours or making restaurant reservations</p></li><li><p>
Assist with check-in and check-out processes, including handling payments and issuing keys</p></li><li><p>
Answer phone calls and respond to online inquiries in a timely and professional manner</p></li><li><p>
Assist with organizing and setting up events and meetings</p></li><li><p>
Handle guest complaints and concerns with grace and professionalism</p></li><li><p>
Perform light cleaning duties, such as wiping down counters and restocking supplies</p></li><li><p>
Other duties as assigned</p></li></ul><p><b><br>
Qualifications:</b></p><ul><li><p><br>
Previous experience as a front desk agent or in a customer service role is preferred</p></li><li><p>
Strong communication and interpersonal skills</p></li><li><p>
Ability to multitask and handle a high-volume workload</p></li><li><p>
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems</p></li><li><p>
Flexibility to work evenings, weekends, and holidays as needed</p></li></ul><p><b><br>
Perks:</b></p><ul><li><p><br>
Competitive salary</p></li><li><p>
Employee discounts on hotel rooms and amenities</p></li><li><p>
Opportunities for advancement within the company</p></li><li><p>
Professional development opportunities</p></li><li><p>
Positive and supportive work environment</p><p></p><div><div><h3 class="jobSectionHeader"><b><br>
Sales Coordinator</b></h3><p>
We are looking for an organized and proactive <b>Sales Coordinator</b> to support our sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing proposals and contracts, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
You will assist the sales and catering managers and directors with clerical tasks and guest service so that they can focus on closing business.</li><li>
Your daily tasks will include responding to guests' requests in a timely, friendly and efficient manner; word processing, typing, e-mailing, data entry, filing, faxing, copying, and processing mail; other general office duties and assisting with special projects, as needed.</li><li>
Your boss is the Director of Sales.</li><li>
A coordinator role is an excellent entry-level position in the sales department because you learn about all aspects of sales, catering, and CS, as well as the operation of the entire hotel. This position can set you up for a progressive career in the sales discipline. It is also a good job for someone who likes to leave work behind at the end of the shift.</li></ul><h3 class="jobSectionHeader"><b>
Education &amp; Experience</b></h3><p>
Hotel experience is always a plus! Applicants should have</p><ul><li>
A high school diploma, a GED, or one year of hotel experience</li><li>
Experience is not required</li></ul><p>
Additional consideration will be given to applicants who have completed special certifications</p></div></div></li></ul></div>

Sales coordinator / Front Desk

Miccosukee Resort & Gaming

<p></p><div><p><b>Job Summary:</b></p><p>
We are looking for an experienced <b>Poker Host/Hostess</b> to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the <i>MICCO</i> way.</p><p>
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.</p><p>
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times&rsquo; Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.</p><p>
We are seeking passionate, service-oriented individuals to join our exceptional team. If you&rsquo;re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!</p><p></p><p><b><br>
Qualifications</b></p><ul><li>
Must be able to communicate in English</li><li>
High school diploma or equivalent</li><li>
Must be able to obtain and maintain a Tribal Gaming License</li><li>
Working knowledge PC skills including MS Word and Excel</li><li>
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines</li><li>
Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction</li><li>
Be able to work indoors and be exposed to various environmental contaminants including smoke</li><li>
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned</li><li>
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives</li><li>
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner</li><li>
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li><li>
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods</li></ul><p></p><p><b><br>
Responsibilities</b></p><p>
The primary responsibility of the <b>Poker Host/Hostess</b> is greeting patrons, maintaining accurate waiting lists for all games and exchanging cash for chips for patrons when called upon. All duties are to be performed within the guidelines of the Miccosukee Casino and Resort, Internal Control Standards and Tribal Gaming Agency policies, practices, and procedures.</p><ul><li>
Calling patrons according to waiting list when seats become available</li><li>
Open and maintain games</li><li>
Promote positive customer relations at all times. Escorting customers to tables</li><li>
Assist in keeping the Poker Room neat and clean, thereby eliminating safety hazards</li><li>
Obtain food, beverage and porter services for patrons when needed</li><li>
Provide buy-ins to players. Makes cash and chip exchanges for patrons and dealers when needed</li><li>
Calculates totals for customers chips and pays out cash for chips collected</li><li>
Ensures that cash drawer is balanced at all times and makes exchanges with the vault when necessary</li><li>
Provide fills for dealers when needed</li><li>
Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions</li><li>
Responsible for bank fills and chips purchasing</li><li>
Adhere to the Miccosukee Service Expectations</li><li>
Maintain complete knowledge of and comply with all departmental policies and procedures</li><li>
Maintain confidentiality of pertinent casino data</li><li>
Must be knowledgeable with all Title 31 rules and regulations</li><li>
Ensure full compliance with departmental Internal Controls, policies, procedures and regulations in relation to Title 31</li><li>
Record all Title 31 cash in/out transactions at the established threshold and knowledgeable in recording transactions in the compliance system</li><li>
Maintain clear and open communication with guests, managers and team members</li><li>
Consistent and regular attendance is an essential function of this job</li><li>
Performs other related duties as assigned</li></ul><p></p><p><br>
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino &amp; Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company&rsquo;s standards, work requirements and rules of conduct.</p><p>
The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands</p><p>
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.<br>
<br>
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.</p></div>

Poker Host/ess + Tips (Part-Time)

XCLUSIVE SERVICES

<p><b>Overview</b><br/>Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this dynamic role, you will be the welcoming face of our hotel, providing outstanding customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your ability to communicate effectively, handle multiple tasks with a positive attitude, and deliver memorable guest relations will be key to creating a welcoming environment that guests love to return to. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively, guest-focused setting.</p><p><b>Responsibilities</b></p><ul><li>Greet guests warmly upon arrival, ensuring they feel valued and comfortable from the moment they step through the door</li><li>Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers</li><li>Handle guest check-ins and check-outs efficiently while maintaining excellent customer service standards</li><li>Respond promptly to guest requests, inquiries, and concerns, resolving issues with a friendly and proactive approach</li><li>Support guest relations by providing local information, amenities details, and personalized recommendations to enhance their stay</li></ul><p><b>Experience</b></p><ul><li>Previous experience in hospitality management or front desk operations within a hotel or resort environment is preferred</li><li>Bilingual or multilingual skills are highly desirable to serve a diverse range of guests effectively</li><li>Familiarity with hotel management systems and multi-line phone systems enhances efficiency in this role</li><li>Strong customer service skills with a focus on guest satisfaction and positive interactions</li><li>Ability to remain energetic and professional during busy periods while managing multiple responsibilities seamlessly</li></ul><p>This position is perfect for motivated individuals passionate about delivering exceptional hospitality experiences. If you thrive in lively environments where your communication skills can shine&mdash;especially in multilingual settings&mdash;this is your chance to make a meaningful impact while advancing your career in the hospitality industry.</p><p>Pay: $18.50 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Free parking</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Front Desk Agent

<p></p><div><p><b>Job Summary:</b></p><p>
We are looking for an experienced <b>Cocktail Server </b>to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the <i>MICCO</i> way.</p><p>
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.</p><p>
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times&rsquo; Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.</p><p>
We are seeking passionate, service-oriented individuals to join our exceptional team. If you&rsquo;re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!</p><p></p><p><b><br>
Qualifications</b></p><ul><li>
Must be able to communicate in English, Spanish is a plus.</li><li>
High school diploma or equivalent.</li><li>
Must be able to obtain and maintain a Tribal Gaming License.</li><li>
Good working knowledge of spirits, wine, and related beverage item.</li><li>
Excellent customer service skills.</li><li>
Must be able to work different shifts, which may include holidays and weekends.</li><li>
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.</li><li>
Must be able to frequently move freely about the property, withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction.</li><li>
Must be able to work different shifts, which may include holidays and weekends</li><li>
Be able to work indoors and be exposed to various environmental contaminants including smoke</li><li>
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned</li><li>
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.</li><li>
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.</li><li>
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li><li>
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p>
The primary responsibility of the <b>Cocktail Server</b> is to interact with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.</p><ul><li>
Adhere to the Miccosukee Service Expectations and ensure team compliance.</li><li>
Greet guests in a friendly, positive manner and make them feel at home.</li><li>
Exhibit selling techniques cum proper knowledge, and service delivery of both alcoholic and non-alcoholic beverages.</li><li>
Inform guests about the hotel's facilities.</li><li>
Bid guests farewell by using guest&rsquo;s name when known, and inviting them to come back.</li><li>
Greet guests in a friendly, positive manner and make them feel at home.</li><li>
Interact with customers by taking their orders, making recommendations, providing them with accurate bills.</li><li>
Utilize silent service approach and maintain a clean environment.</li><li>
Itemize bills correctly and secure payment as required.</li><li>
Bid guests farewell by using guest&rsquo;s name when known, and inviting them to come back.</li><li>
Replace inserts, clean menu covers, and maintain professional appearance of the area.</li><li>
Answer telephones in service areas.</li><li>
Direct calls where necessary.</li><li>
Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company&rsquo;s standards, work requirements and rules of conduct.</li><li>
Consistent and regular attendance is an essential function of this job.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p><br>
The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands</p><p>
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.<br>
<br>
 While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.</p></div><p></p>

Casino Cocktail Server + Tips (Part-Time)

<p></p><div><p><b>Job Summary:</b></p><p>
We are looking for an experienced <b>Restaurant</b><b> </b><b>Server </b>to join our team at Miccosukee Casino &amp; Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the <i>MICCO</i> way.</p><p>
Miccosukee Casino &amp; Resort is expanding, with completed projects including a new Smoking Room &amp; Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.</p><p>
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino &amp; Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times&rsquo; Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.</p><p>
We are seeking passionate, service-oriented individuals to join our exceptional team. If you&rsquo;re ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!</p><p></p><p><b><br>
Qualifications</b></p><ul><li>
Must be able to communicate in English, Spanish is a plus.</li><li>
High school diploma or equivalent.</li><li>
Must be able to obtain and maintain a Tribal Gaming License.</li><li>
Good working knowledge of spirits, wine, and related beverage item.</li><li>
Excellent customer service skills.</li><li>
Must be able to work different shifts, which may include holidays and weekends.</li><li>
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.</li><li>
Must be able to frequently move freely about the property, withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction.</li><li>
Must be able to work different shifts, which may include holidays and weekends</li><li>
Be able to work indoors and be exposed to various environmental contaminants including smoke</li><li>
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned</li><li>
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.</li><li>
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner.</li><li>
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness</li><li>
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p>
The primary responsibility of the <b>Restaurant</b><b> Server</b> is to interact with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures.</p><ul><li>
Adhere to the Miccosukee Service Expectations and ensure team compliance.</li><li>
Greet guests in a friendly, positive manner and make them feel at home.</li><li>
Exhibit selling techniques cum proper knowledge and service delivery of both alcoholic and non-alcoholic beverages.</li><li>
Inform guests about the hotel's facilities.</li><li>
Bid guests farewell by using guest&rsquo;s name when known and inviting them to come back.</li><li>
Greet guests in a friendly, positive manner and make them feel at home.</li><li>
Interact with customers by taking their orders, making recommendations, providing them with accurate bills.</li><li>
Utilize silent service approach and maintain a clean environment.</li><li>
Itemize bills correctly and secure payment as required.</li><li>
Bid guests farewell by using guest&rsquo;s name when known and inviting them to come back.</li><li>
Replace inserts, clean menu covers and maintain professional appearance of the area.</li><li>
Answer telephones in service areas.</li><li>
Direct calls where necessary.</li><li>
Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company&rsquo;s standards, work requirements and rules of conduct.</li><li>
Consistent and regular attendance is an essential function of this job.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p><br>
The Casino &amp; Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands</p><p>
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.<br>
<br>
While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.</p></div><p></p>

Restaurant Server + Tips (Part-Time)

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