alternative investment operations manager

account manager

case manager

alternative investment operations manager Jobs in Miami

hotel front desk agent

office assistant

operations agent

Red Roof Plus Miami Airport

<div><p><b>Introduction:</b></p><p><br>
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.</p><p><b><br>
Responsibilities:</b></p><ul><li><p><br>
Manage reservations and check guests in and out using a computerized system</p></li><li><p>
Handle guest requests, such as booking tours or making restaurant reservations</p></li><li><p>
Assist with check-in and check-out processes, including handling payments and issuing keys</p></li><li><p>
Answer phone calls and respond to online inquiries in a timely and professional manner</p></li><li><p>
Assist with organizing and setting up events and meetings</p></li><li><p>
Handle guest complaints and concerns with grace and professionalism</p></li><li><p>
Perform light cleaning duties, such as wiping down counters and restocking supplies</p></li><li><p>
Other duties as assigned</p></li></ul><p><b><br>
Qualifications:</b></p><ul><li><p><br>
Previous experience as a front desk agent or in a customer service role is preferred</p></li><li><p>
Strong communication and interpersonal skills</p></li><li><p>
Ability to multitask and handle a high-volume workload</p></li><li><p>
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems</p></li><li><p>
Flexibility to work evenings, weekends, and holidays as needed</p></li></ul><p><b><br>
Perks:</b></p><ul><li><p><br>
Competitive salary</p></li><li><p>
Employee discounts on hotel rooms and amenities</p></li><li><p>
Opportunities for advancement within the company</p></li><li><p>
Professional development opportunities</p></li><li><p>
Positive and supportive work environment</p></li></ul></div>

Hotel front desk agent

TRG Management Company

<div><p>TRG Management, a premier property management company experienced with all types of housing, mid-rises, high-rises, luxury rentals. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We&rsquo;re actively seeking a <b>Leasing Consultant </b>for our new lease up CMPND MIAMI<b>, MIAMI, FL</b><b>.</b> This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process.</p>
<p><b>
Essential Functions and Responsibilities: </b>Include the following. Other duties may be assigned.</p>
<ul>
<li>Interview prospective tenants while adhering to Fair Housing Standards.</li>
<li>Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms.</li>
<li>Fills out the lease form or agreement and collects the security deposit.</li>
<li>Periodically inspects the state of the property and makes arrangements for essential maintenance.</li>
<li>Compiles a list of available rental units.</li>
<li>Identifies potential prospects.</li>
<li>From start to finish, managing the leasing/renewal process.</li>
<li>Provide exceptional customer service and build great working connections with our residents.</li>
<li>Answers incoming calls and voicemails professionally and promptly.</li>
<li>Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations.</li>
<li>Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status.</li>
<li>Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date.</li>
<li>Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs.</li>
<li>Monitoring local market trends and updating property comparables to keep an eye on what our competitors are doing.</li>
</ul>
<p><b>The ideal candidate will possess:</b></p>
<ul>
<li>A high school diploma or its equivalent is preferred.</li>
<li>2 years of experience in customer service, hospitality, Conventional or multifamily real estate.</li>
<li>Previous leasing experience is a plus, not a requirement.</li>
<li>It is vital to have a strong customer service orientation and presenting abilities.</li>
<li>Working experience with MS Office Suite (Word, Excel, PowerPoint).</li>
<li>Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.</li>
<li>Onesite experience a plus.</li>
</ul>
<p><b>Benefits as a TRGM Employee:</b></p>
<ul>
<li>Base Salary + Performance Bonus.</li>
<li>Medical, dental, vision, legal services, flexible spending account, and commuter benefits.</li>
<li>The benefits package includes 100 percent employer-paid life and disability insurance.</li>
<li>Employer Matching 401k</li>
<li>Employee Engagement and Wellness programs.</li>
<li>Company-paid Vacation, Sick, Personal, and Holiday Time.</li>
<li>Opportunities for Professional Development and Tuition Reimbursement.</li>
</ul>
<p>TRG Management is proud to be an Equal Opportunity Employer.</p>
<p>
We are a Drug-Free Workplace.</p><p></p><h4 class="jobSectionHeader"><b><br>
Behaviors</b></h4>
Preferred<ul><li>
Innovative: Consistently introduces new ideas and demonstrates original thinking</li><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Team Player: Works well as a member of a group</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Preferred<ul><li>
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals</li><li>
Self-Starter: Inspired to perform without outside help</li><li>
Goal Completion: Inspired to perform well by the completion of tasks</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Leasing Consultant - CMPND MIAMI -New Lease-up Downtown Miami

ONENERGY

<div><div><p>ON.energy is building the power infrastructure that makes the AI era possible. As AI demand surges past what the grid and traditional data centers can support, ON.energy provides a new class of power technology proven at gigawatt scale and trusted by the world's leading cloud and AI companies. Our systems are already deployed across 2.5 GW of hyper-scale campuses, validated by top U.S. national labs, and certified for grid-safe operation by major utilities. With real products in the field, we're scaling faster than the grid can, transforming power from a bottleneck into a competitive advantage for the companies building the future.</p></div><p>
ON.energy are seeking a <b>Total Rewards &amp; People Operations Specialist</b> to own the programs and processes that keep our compensation, benefits, and people operations running accurately and at scale. Sitting within People &amp; Culture, you will administer total rewards programs and the systems and data behind them, working independently to solve problems that are difficult and sometimes complex. You will manage projects and processes end to end, and partner closely with payroll, finance, and people business partners across our U.S. and international teams. You will also coach and review the work of more junior analysts to deliver an accurate, consistent experience as we grow.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
Total Rewards</b></p>
<ul>
<li><p>Administer compensation programs end to end &mdash; including the annual merit, bonus, and equity cycles &mdash; and prepare clear, accurate inputs and analysis for review.</p>
</li>
</ul><ul><li><p>Maintain salary structures, job architecture, and the job catalog; map roles to the leveling framework and recommend leveling and offer decisions using market data.</p>
</li>
</ul><ul><li><p>Run market benchmarking using compensation surveys (e.g., Aon, Mercer, Carta) and translate findings into actionable range and pay recommendations.</p>
</li>
</ul><ul><li><p>Administer benefits programs &mdash; medical, dental, vision, 401(k), and leave &mdash; including open enrollment, vendor coordination, and resolving employee questions.</p>
</li>
</ul><ul><li><p>Monitor and support compliance with applicable regulations (e.g., FLSA, ACA, ERISA, and pay-transparency requirements), including multi-state and international considerations.</p>
</li>
</ul><p><b>People Operations</b></p>
<ul>
<li>Own HRIS data integrity, workflows, and reporting; process employee lifecycle transactions across onboarding, job and pay changes, and offboarding.</li>
</ul><ul><li>Partner with payroll to ensure accurate, timely, and compliant pay across U.S. and Mexico-based teams, conducting reconciliations and resolving discrepancies at the root cause.</li>
</ul><ul><li>Develop and document People Operations standard operating procedures, controls, and self-service resources to scale a consistent employee experience.</li>
</ul><ul><li>Produce people analytics and reporting &mdash; headcount, turnover, compa-ratios, and program metrics &mdash; to inform decisions and support audits.</li>
</ul><ul><li>Coach and review the work of more junior analysts, and serve as a subject-matter resource and escalation point for complex compensation, benefits, and operations questions.</li>
</ul>
<p><b>What You'll Bring</b></p>
<ul>
<li>5&ndash;8 years of progressive experience in total rewards, compensation and benefits, and/or HR / People Operations.</li>
</ul><ul><li>Bachelor's degree in Human Resources, Business, Finance, or a related field &mdash; or equivalent practical experience.</li>
</ul><ul><li>Hands-on HRIS experience (e.g., Workday, HiBob, BambooHR, ADP) and advanced Microsoft Excel / Google Sheets skills.</li>
</ul><ul><li>Working knowledge of compensation benchmarking and survey methodology, job architecture, and leveling frameworks.</li>
</ul><ul><li>Familiarity with U.S. employment and benefits regulations; exposure to multi-country programs (U.S. plus Mexico / LatAm) is a strong plus.</li>
</ul><ul><li>Proven ability to manage multiple workstreams independently, meet deadlines, and communicate effectively across all levels of an organization.</li>
</ul><ul><li>High attention to detail and sound judgment handling confidential and sensitive data.</li>
</ul><ul><li>Relevant certifications (e.g., CCP, CEBS, PHR/SHRM-CP) are a plus.</li>
</ul><p></p><div>
<p><b>For US-based roles - What you'll get:</b></p>
<ul>
<li>Competitive salary + annual performance-based bonus eligibility</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Paid time off and company holidays</li>
</ul>
<p><b>For Mexico-based roles - What you'll get:</b></p>
<ul>
<li>Competitive salary + annual performance bonus eligibility</li>
<li>Christmas Bonus (Aguinaldo): 30 days</li>
<li>Major medical expenses and life insurance</li>
<li>Paid time off and holidays (per local policy)</li>
</ul>
<p><b>For all roles:</b></p>
<ul>
<li>Professional development and growth opportunities</li>
<li>Opportunity to grow with a mission-driven team shaping the future of clean energy</li>
<li>Equal Opportunity: ON.energy is committed to equal employment opportunity and to maintaining a work environment free of harassment, discrimination, or retaliation.</li>
<li>Accommodations: If you need an accommodation during the application process, email recruitment@onenergystorage.com</li>
<li>Benefits vary by role and location and are subject to change.</li></ul></div></div>

Total Rewards & People Operations Specialist

University of Miami

<div>
 <strong>
  Current Employees:
  <br/>
  <br/>
 </strong>
 If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
 <br/>
 <br/>
 The UHealth-University of Miami Health System IT Department has an opportunity for a full-time AI Security Engineer Specialist to work at the Miller School of Medicine.
 <br/>
 <br/>
 The AI Security Engineer Specialist is a highly motivated and technically proficient Security AI &amp; Automation Specialist with a strong foundation in AI prompt engineering to support and enhance our cybersecurity operations.
 <br/>
 <br/>
 As a specialized member of the Security Operations Center (SOC) at the University of Miami, the incumbent focuses on designing, deploying, and optimizing AI-driven workflows and agents&mdash;leveraging tools like Microsoft 365 Copilot and Security Copilot&mdash;to automate threat detection, streamline incident response, and improve operational efficiency. As a key member of the SOC team, this incumbent helps shape the future of AI-integrated security operations.
 <br/>
 <br/>
 Core Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Leverages AI tools (e.g., Microsoft Copilot 365, Security Copilot) to streamline security operations, automate documentation, and support incident response activities.
  </li>
  <li>
   Develops and maintains AI prompts and workflows tailored for security use cases, including threat hunting, incident triage, and compliance reporting.
  </li>
  <li>
   Integrates AI tools into daily security operations to enhance analyst productivity and reduce response times.
  </li>
  <li>
   Designs, implements, and manages AI-based agents and automations for real-time alert enrichment, log analysis, and contextual threat intelligence.
  </li>
  <li>
   Collaborates with SOC analysts, engineers, and GRC teams to identify automation opportunities and embed AI into existing security infrastructure.
  </li>
  <li>
   Analyzes and correlates data from multiple sources using AI-assisted tools to detect threats and anomalies.
  </li>
  <li>
   Creates dashboards and reporting tools (e.g., Splunk, Sentinel) that reflect AI-enhanced threat intelligence insights.
  </li>
  <li>
   Monitors and evaluates the effectiveness of AI-enhanced security processes, continuously refining prompt strategies and automation logic.
  </li>
  <li>
   Monitors, evaluates, and refines AI-enhanced security processes, prompt strategies, and automation logic.
  </li>
  <li>
   Assists in developing and maintaining documentation, runbooks, and SOPs for AI-integrated workflows.
  </li>
  <li>
   Participates in on-call rotations and provide advanced analysis support during critical incidents.
  </li>
  <li>
   Stays current with emerging AI technologies and cybersecurity trends to ensure best-in-class practices.
  </li>
  <li>
   Adheres to University and unit-level policies and procedures and safeguards University assets. Other tasks as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
  </em>
  <br/>
  <br/>
 </strong>
 <strong>
  CORE QUALIFICATIONS
 </strong>
 :
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Security, Engineering, or a related field required; Master&rsquo;s degree preferred
  </li>
  <li>
   Minimum 5 years of experience in cybersecurity and AI integration.
  </li>
  <li>
   Microsoft Certified: Security Operations Analyst Associate preferred
  </li>
  <li>
   Microsoft 365 Certified: Fundamentals preferred
  </li>
  <li>
   Microsoft Copilot certification(s) preferred
  </li>
  <li>
   GIAC Cyber Threat Intelligence (GCTI), CompTIA Security+, or equivalent certifications preferred
  </li>
  <li>
   Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
  </li>
  <li>
   Ability to work collaboratively with others and contribute to a team environment.
  </li>
  <li>
   Skilled in using office software, technology, and relevant computer applications.
  </li>
  <li>
   Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Any appropriate combination of relevant education, experience and/or certifications may be considered.
   <br/>
   <br/>
  </em>
 </strong>
 The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
 <br/>
 <br/>
 UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
 <br/>
 <br/>
 The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
 <br/>
 <br/>
 <strong>
  Job Status:
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
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 <strong>
  Employee Type:
  <br/>
  <br/>
 </strong>
 Staff
 <br/>
 <br/>
</div>


AI Security Engineer Specialist

Nation Security Services

<div></div><div><div>We seek an experienced and highly motivated Director of Security to join our team at one of our clients&rsquo; luxury properties in Brickell, Florida. In this pivotal role, you will oversee and coordinate all security operations to ensure the safety and security of the property, its assets, and personnel. You will lead a team of security professionals, optimize operational processes, and uphold the highest service standards.</div><div></div><div><br>
Key Responsibilities:</div><div></div><div><br>
1. Team Management:</div><ul><li>Lead, mentor, and supervise a team of security officers, supervisors, and support staff.</li><li>Ensure proper staffing levels for various security assignments, considering client requirements and operational needs.</li><li>Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development.</li></ul><div></div><div><br>
2. Operational Excellence:</div><ul><li>Develop and implement operational plans, strategies, and protocols to enhance the efficiency and effectiveness of security services.</li><li>Collaborate with clients to understand their security needs and tailor services accordingly, maintaining a high level of customer satisfaction.</li><li>Monitor and analyze security trends, incidents, and emerging risks to adjust strategies as needed proactively.</li></ul><div></div><div><br>
3. Resource Management:</div><ul><li>Manage the allocation of resources such as personnel, equipment, and technology to ensure optimal deployment and utilization.</li><li>Oversee scheduling and ensure proper coverage for all security assignments, including special events and emergencies.</li></ul><div></div><div><br>
4. Compliance and Safety:</div><ul><li>Ensure compliance with all relevant industry regulations, laws, and company policies to maintain the highest standards of security operations.</li><li>Establish and maintain safety protocols, emergency response plans, and incident reporting procedures.</li></ul><div></div><div><br>
5. Relationship Building:</div><ul><li>Cultivate and maintain positive relationships with clients, local law enforcement agencies, and other stakeholders to foster effective collaboration and communication.</li></ul><div></div><div><br>
6. Training and Development:</div><ul><li>Identify training needs for security personnel and coordinate relevant training programs to enhance their skills, knowledge, and professionalism.</li><li>Conduct regular training sessions on security procedures, protocols, and industry best practices.</li></ul><div></div><div><br>
7. Performance Metrics and Reporting:</div><ul><li>Develop and track key performance indicators (KPIs) to measure operational success and identify areas for improvement.</li><li>Generate regular reports on operational performance, incidents, and trends for senior management and clients.</li></ul><div></div><div><br>
Qualifications and Skills:</div><div></div><ul><li><br>
Minimum of 5 years of experience in security operations, with at least 2 years in a supervisory or managerial role.</li><li>Florida Class D security license is required; additional certifications (e.g., CPP, PSP) are a plus.</li><li>Strong leadership and interpersonal skills with the ability to motivate and inspire a diverse team.</li><li>Excellent organizational and problem-solving abilities, with keen attention to detail.</li><li>Proficiency in using security management software and related technology.</li><li>Exceptional communication skills, both written and verbal.</li><li>Understanding of Florida state and local laws pertaining to private security.</li><li>Flexibility to work irregular hours, including nights, weekends, and holidays, as operational needs dictate.</li></ul><div></div><div><br>
Join our dynamic team and make a significant impact on enhancing security operations while ensuring the safety and satisfaction of our clients. If you&rsquo;re a dedicated professional with a passion for operational excellence in the private security sector, we invite you to apply.</div></div><div></div>

Director of Security

Burger King

<div><p><b>Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
</b></p><p></p><p>Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.</p><p></p><p>
RBI owns four of the world's most prominent and iconic quick service restaurant brands &ndash; TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg;, and FIREHOUSE SUBS&reg;. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.</p><p></p><p>
RBI is committed to growing the TIM HORTONS&reg;, BURGER KING&reg;, POPEYES&reg; and FIREHOUSE SUBS&reg; brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.</p><p></p><p><b>
Job Summary:</b> The Sr. Analyst, Operations Standards supports the enhancement of operational efficiency, guest satisfaction, and franchisee profitability by establishing and evolving brand standards, managing restaurant performance tracking, and providing in-depth operational support. As the in-house expert on restaurant operations and technology, this role collaborates with the Operations Excellence team and other cross-functional teams to ensure alignment with brand goals, optimize restaurant technology, and uphold the highest standards across locations.</p><p></p><p><b>
Roles &amp; Responsibilities:</b></p><ul><li><p>
Monitor day-to-day restaurant operations, reporting on key metrics such as guest satisfaction, speed of service, and franchisee profitability.</p></li><li><p>
Develop statistical and analytical models to identify operational trends and recommend actionable improvements.</p></li><li><p>
Propose solutions to automate standards evaluation and track performance across teams.</p></li><li><p>
Maintain and manage relationships with third-party vendors, ensuring timely restaurant evaluations.</p></li><li><p>
Develop and implement an escalation process for handling concerns or appeals, coordinating with internal stakeholders as needed.</p></li><li><p>
Prepare and present updates on operational performance and brand standards compliance to senior leaders.</p></li><li><p>
Analyze and optimize restaurant technology to improve operational efficiency and profitability.</p></li><li><p>
Collaborate with vendors and internal tech teams to enhance back-end systems and implement new tech initiatives.</p></li><li><p>
Identify areas for operational improvement and execute best practices to support guest satisfaction and speed of service.</p></li><li><p>
Act as a key point of contact for the field team, franchisees, and internal stakeholders, providing guidance on brand standards and resolving complex operational issues.</p></li><li><p>
Conduct root cause analysis for performance gaps and share insights with cross-functional teams to support informed decision-making.</p></li><li><p>
Develop and distribute training materials, standards documentation, and process updates to support flawless execution at the restaurant level.</p></li></ul><p></p><p><b>
Skills &amp; Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree in a related field.</p></li><li><p>
3+ years of experience in restaurant operations or a related role, with a strong understanding of the QSR industry.</p></li><li><p>
Strong project management and analytical skills, with proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).</p></li><li><p>
Ability to build meaningful relationships with franchisees, vendors, and internal teams, demonstrating strong communication and interpersonal skills.</p></li><li><p>
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.</p></li><li><p>
Problem-solving skills with the ability to analyze data, identify trends, and develop actionable recommendations.</p></li><li><p>
Willingness to travel up to 20% as needed.</p></li></ul><p></p><p>
#burgerking</p><p></p><p>
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.</p><p></p><p>
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.</p></div>

Sr. Analyst, Brand Standards, Burger King, US&C

Health System One

<p></p><div><div><div><div><div><div><div><div><b>Job Category</b><b>:</b> Manager
</div></div><div><div><b>Requisition Number</b><b>:</b> ACCOU001055</div></div></div><p></p><div><div><div><div><br>
</div></div></div></div></div></div></div></div><div></div><div><div><div><div><div>
<ul><div><ul><div>Posted: June 4, 2026
</div></ul></div><p>Full-Time
</p><p>Remote</p><div></div><div><div><br>
<div>
</div><div><p>Miami, FL 33146, USA<br>
</p>
</div></div></div><p>Pay or shift range: $120,000 USD to $135,000 USD
<br>
<br>
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
</p></ul></div><div><div><div><div>Job Details</div>
</div><div><p>Description</p>
</div><div><div><p><b>Essential Functions &amp; Responsibilities
</b></p><p><b>Client Relationship Management
</b></p><ul><li>Serve as the primary day to day strategic lead for assigned healthcare payor accounts, supporting client strategy, satisfaction, retention, and growth.</li>
<li>Responsible for maintenance of comprehensive account strategy plans aligned to client business goals, market dynamics, and organizational objectives.</li>
<li>Proactively manage client escalations, risks, and sensitive business issues with urgency and professional communication. Support in the planning and preparation of annual business reviews, strategic planning sessions, and other client-facing meetings.</li>
<li>Escalate client concerns or risks to the VP, Account Management as appropriate.</li>
</ul>
<p><b>Account Execution &amp; Support
</b></p><ul><li>Assist in executing account management strategies and initiatives defined by leadership.</li>
<li>Coordinate internal resources to ensure timely delivery of services and solutions to clients.</li>
<li>Track key deliverables, timelines, and action items across assigned accounts.</li>
<li>Support implementation of health plan strategies in collaboration with internal teams.</li>
</ul>
<p><b>Health Plan &amp; Industry Support
</b></p><ul><li>Maintain working knowledge of health plan operations, regulatory requirements, and industry best practices.</li>
<li>Support compliance with client requirements and industry standards.</li>
<li>Assist in gathering and analyzing data to support client reporting and strategy execution.</li>
</ul>
<p><b>Performance Monitoring &amp; Reporting
</b></p><ul><li>Track and report on key performance indicators (KPIs) for assigned accounts.</li>
<li>Prepare client reports, presentations, and performance summaries.</li>
<li>Identify trends, risks, and opportunities, and communicate insights to leadership.</li>
</ul>
<p><b>Cross-Functional Collaboration
</b></p><ul><li>Partner with internal stakeholders including operations, clinical, product, and finance teams to support client deliverables.</li>
<li>Ensure alignment across teams to meet client expectations and service standards.</li>
</ul>
<p><b>Retention &amp; Growth Support
</b></p><ul><li>Support renewal and rate update processes by gathering required data and preparing materials.</li>
<li>Identify opportunities for account expansion or additional services and communicate to leadership.</li>
<li>Assist in maintaining high client retention and satisfaction.</li>
</ul>
<p><b>Contract Management &amp; Renewals
</b></p><ul><li>Support the VP, AM to oversee client contract lifecycle activities, including renewals, amendments, participate in pricing discussions, and strategic negotiations.</li>
<li>Partner with internal legal, finance, underwriting, operations, and executive leadership teams to support contract strategy and execution.</li>
<li>Work with VP, AM to ensure contract terms align with business objectives, profitability expectations, and operational capabilities.</li>
</ul>
<p><b>Required Education and Experience
</b></p><ul><li>Bachelor&rsquo;s degree in Business, Healthcare Administration, or a related field.</li>
<li>5-7 years of experience in account management, client services, or healthcare operations. Experience in a strategic account management role (not solely operational account coordination).</li>
<li>Experience working with Medicare Advantage, Medicaid, AHCA, and/or Commercial health plan populations.</li>
<li>Knowledge of CMS regulations, managed care, and government-sponsored healthcare programs.</li>
<li>Health plan (payor) experience strongly preferred.</li>
<li>Experience working with health plans, provider networks, or healthcare services strongly preferred.</li>
</ul>
<p><b>Skills and Competencies
</b></p><ul><li>Strong interpersonal and communication skills with the ability to manage client relationships effectively.</li>
<li>Highly organized with strong attention to detail and ability to manage multiple priorities.</li>
<li>Analytical mindset with ability to interpret data and support decision-making.</li>
<li>Proficiency in Microsoft Office (Excel, PowerPoint, Word) and CRM tools.</li>
</ul></div>
</div></div><p></p><div><div><p>Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div></div></div></div></div></div></div></div>

Account Manager

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