bilingual remote customer service rep

customer experience representative Jobs in Miami

customer experience representative

customer service agent (remote) Jobs in Miami

customer service agent (remote)

customer service representative Jobs in Miami

customer service representative

ramp agent (customer service agent) - mia Jobs in Miami

customer service agent remote

Simpro

<div>Job Context
The IT Support Administrator is responsible for the provision of IT support to staff and contributing to Global Office infrastructure and projects.
What You&rsquo;ll Do<ul><li>
Follow maintenance protocols to ensure systems are secure and ready for users</li><li>
Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware</li><li>
When required, order and assemble office furniture (e.g. office chairs, desks etc.)</li><li>
Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenance</li><li>
Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting</li><li>
Setting up and maintaining employee workstations and providing in office and remote desktop support</li><li>
Assist with the maintenance of the office internet, intranet, data network and VoIP systems</li><li>
Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data</li><li>
Complete tasks/work on cases assigned via Salesforce</li><li>
Assist with inducting new starters by preparing IT Starter Packs for new employees</li><li>
Creating Simpro builds for new starters and dummy builds for job candidates</li><li>
Setting up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and removing leavers</li><li>
Configure and dispatch hardware to staff and clients, ensuring new equipment is &lsquo;signed out&rsquo; by new employees and logged on Salesforce</li><li>
Assist with ensuring the return of all hardware and equipment of leavers</li><li>
Maintain and troubleshoot devices and systems, hardware, and software</li><li>
Document and update IT processes and procedures as and when required</li><li>
Update and ensure the accuracy of inventory of all company hardware assets</li><li>
Ensure timely response and resolution of any IT-related issues for both in office and remote employees</li><li>
Administration of various systems and access management and control</li><li>
Conduct timely audits of software and systems for compliance</li><li>
Carry out monthly stock takes of hardware</li><li>
Ensuring areas of non-conformance are escalated to Management</li><li>
Continually review work practices and recommend ways in which practice, systems and/or processes can be improved</li><li>
Participate in activities that address improving performance and actively promote improvement</li></ul>
What You&rsquo;ll Bring<ul><li>
Friendly, approachable and passionate about delivering excellent internal customer service</li><li>
A positive can-do attitude</li><li>
A natural problem solver (not problem finder!)</li><li>
Ability to be discreet, professional and maintain confidentiality</li><li>
Experience providing IT, hardware and software support in a busy environment</li><li>
The ability to use initiative and demonstrate resourcefulness</li><li>
Resilience and ability to work independently (and remotely)</li><li>
Excellent time management skills, and the ability prioritise and meet tight deadlines</li><li>
Knowledge of hardware and software installation, troubleshooting and maintenance</li><li>
Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments</li></ul>
What We Can Offer You<ul><li>
Responsible Time Off</li><li>
Comprehensive medical, dental, vision package with 100% employer paid options</li><li>
Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&amp;D; and Disability Insurance available to purchase.
</li><li>Wellness Challenge App, Diabetes Prevention App, and Health Hub App</li><li>
401k/Retirement Plan with 6% employer match</li><li>
Generous Parental Leave Program</li><li>
Paid Volunteer Leave Days</li><li>
Public Holiday Exchange Scheme</li><li>
Talent Referral Program &ndash; get rewarded for referring a friend to join our team!</li><li>
Diverse training &amp; internal networking opportunities across all of our product lines</li><li>
Opportunities for career progression and development</li><li>
Service recognition awards</li><li>
Click here to find out more about working at Simpro Group!</li></ul>
Our Core Values 
We Are One Team
We Are Customer Centric 
We Are Growth Minded 
We Are Accountable 
We Celebrate Success 
 
Simpro, AroFlo, BigChange &amp; ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
<ul><li>Please note, no agencies will be accepted in the recruitment of this role.</li></ul></div>

IT Support Administrator

Kirkland & Ellis

<div>About Kirkland &amp; Ellis
At Kirkland &amp; Ellis, we don&rsquo;t just meet the standard for legal excellence &mdash; we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 24 offices worldwide. Our dedicated professionals share our lawyers&rsquo; commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.
What You&rsquo;ll Do
Are you a hands-on technology leader who thrives on solving complex issues, coaching others, and delivering exceptional support in a fast-moving professional services environment?
As a Technology Support Supervisor, you&rsquo;ll help lead the Technology Support team within Information Technology (IT), supporting day-to-day technology operations for the Miami office while also helping provide support across Kirkland &amp; Ellis offices. This role supervises and develops Technology Support Analysts, serves as a key escalation point for issue resolution, and helps ensure reliable coverage in a 24/7 support environment. The Technology Support Supervisor will support Personal Computer (PC) hardware, software, conference technology, mobile devices, and other core tools while partnering closely with technical teams, office leaders, attorneys, clients, vendors, and contractors. This position is based 100% in the office and may require occasional travel, after-hours support, weekend support for urgent issues, and participation in monthly maintenance windows as needed.
The schedule for this position is:<ul><li>Monday through Friday from 9:00 am &ndash; 5:00 pm
</li><li>Lead daily support operations: Oversee Technology Support procedures, call intake, referral processes, ticket management, and issue follow-through to help ensure prompt, complete, and high-quality service.</li><li>Coach and develop the team: Train Technology Support Analysts on procedures, customer service, and technical skills; support performance reviews, development plans, improvement plans, hiring, coaching, and other people-leadership responsibilities under manager direction.
</li><li>Serve as an escalation resource: Act as a point of contact for customer escalations and resolutions during and outside working hours, using strong judgment, troubleshooting methodology, and timely escalation when needed.
</li><li>Deliver hands-on technical support: Install, diagnose, repair, maintain, and upgrade PC hardware, software, related systems, mobile devices, Apple iOS, and office technology, including support for iPhones, iPads, and Apple computers.
</li><li>Support conference and collaboration technology: Oversee conference technology scheduling, setup, monitoring, and troubleshooting, including Zoom, Microsoft Teams, Cisco video conference systems, and other video conferencing platforms.
</li><li>Maintain service quality and documentation: Ensure accurate ticket ownership, consistent data entry, complete problem descriptions, customer follow-up after resolution, documented solutions, and adherence to procedures, checklists, and quality controls.
</li><li>Partner across teams and offices: Work with other technical teams to troubleshoot desktop computing issues, advocate for the local office on IT initiatives, and collaborate with office operations leads, vendors, and contractors.
</li><li>Support coverage and continuity: Maintain team work and on-call schedules with the manager, fill in as an additional Technology Support Analyst when needed, and help ensure proper coverage for a 24/7 support operation.
</li></ul>What You&rsquo;ll Bring
<ul><li>Education and certifications: A degree-level education or equivalent experience, ideally in Computer Science or a technical field; A+ and/or Microsoft certification is desirable.
</li><li>Professional experience: 5&ndash;7 years of experience in a professional services environment, with law firm experience preferred, plus at least 2 years of supervisory-level team leadership experience.
</li><li>Technical depth: Strong knowledge of desktop computing environments, hardware and software troubleshooting, Microsoft operating systems, networking components, peripheral devices, remote computing, Citrix, Virtual Private Network (VPN), and intermediate networking, including wireless support.
</li><li>Core technology knowledge: Experience with tools and platforms such as Microsoft Windows 11, Microsoft Office 365, iManage Work, Intune, ServiceNow, Bomgar remote control software, Lenovo and HP laptops and desktops, iPhones, iPads, Apple iOS, Apple computers, Avaya, Multi-Factor Authentication (MFA), and Voice over Internet Protocol (VoIP) telephone systems.
</li><li>Client service mindset: Strong interpersonal, customer service, verbal communication, and written communication skills, with the ability to support individuals at all levels of the business, including firm clients.
</li><li>Leadership and judgment: The ability to motivate a team, manage conflict, adapt to changing business needs, make sound decisions, and remain flexible while supporting high standards of service and accountability.
</li><li>Problem-solving approach: Strong analytical skills, expert-level troubleshooting methods, the ability to manage multiple priorities, and the discipline to operate effectively in high-pressure situations.
</li><li>Conference and office technology experience: Knowledge of conference center environments and audio visual technology is a plus, along with the ability to support video conferencing and office technology needs.
</li></ul>If you&rsquo;re excited to lead a high-performing support team, solve meaningful technology challenges, and help deliver outstanding service as a Technology Support Supervisor, we&rsquo;d love to hear from you!
How to Apply
Thank you for your interest in Kirkland &amp; Ellis LLP. To complete an application and submit your resume, please click &quot;Apply Now.&quot;
Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.
Equal Employment Opportunity
All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee&rsquo;s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-KK1</div>

Technology Support Supervisor

Pharmetika

Customer Support Specialist &ndash; Compounding Pharmacy TechnicianAs a Pharmetika Customer Support Specialist, you will serve as a trusted resource for pharmacy teams using Pharmetika&rsquo;s Electric Lab and ION customer offerings. You will assist technicians, pharmacists, and pharmacy staff by troubleshooting issues, answering workflow questions, providing product guidance, and helping customers maximize the value of our platform.The ideal candidate has hands-on experience in a compounding pharmacy, enjoys solving problems, communicates clearly, and is excited to learn new technology.Responsibilities<ul><li>Act as a product champion, prioritizing client success and maintaining a high standard of service.</li><li>Provide exceptional phone, email, and chat communications to pharmacy customers.</li><li>Distinguish between software defects and user errors, guiding customers toward appropriate solutions for both.</li><li>Assist customers with compounding workflows, inventory management, prescription processing, and billing-related questions within the software.</li><li>Documents clear, accurate and detailed customer interactions and resolutions for repeatability.</li><li>Escalate software defects or complex issues to the appropriate internal teams.</li><li>Collaborate with Product, Development, Implementation, and Training teams to improve the customer experience.</li><li>Identify opportunities to educate customers on best practices and more efficient workflows.</li><li>Test new software features and provide feedback from the perspective of a pharmacy end user.</li><li>Maintain a high level of product knowledge through ongoing training.</li><li>Troubleshoot and classify issues to support root-cause resolution.</li><li>Ability to maintain empathy and patience while assisting users who may be stressed or in high-pressure environments.</li><li>A self-starter mindset, comfortable navigating ambiguity while working independently.</li><li>Willingness and capability to travel for annual client visits if required (preferred).</li></ul>Required Qualifications <ul><li>2+ years of experience as a Compounding Pharmacy Technician.</li><li>Strong understanding of non-sterile and/or sterile compounding workflows.</li><li>Proficient in navigating standard operating systems (macOS, Windows) and common productivity software.</li><li>Familiarity with pharmacy inventory management, prescription processing, and compounding documentation.</li><li>Excellent communication and customer service skills.</li><li>Strong troubleshooting and critical-thinking abilities.</li><li>Comfortable learning new software applications.</li><li>Ability to manage and appropriately prioritize competing requests in a fast-paced environment.</li></ul>Preferred<ul><li>Pharmacy technician certification (CPhT) or applicable state registration.</li><li>Experience using a compounding pharmacy management software.</li><li>Pharmetika software experience is a plus.</li><li>Technical support or customer service experience is a plus.</li></ul>Location &amp; SchedulePrimary Locations:US-FL-Miami, FLUS-TX-Houston, TXUS-TX-Madison, WISchedule: Full-time, salariedCompany Benefits &amp; PerksWe take care of our team so you can focus on making a difference in the pharmacy industry. Our comprehensive benefits package includes:<ul><li>Wellness &amp; Security: Competitive health, dental, and vision insurance, along with disability coverage to support your long-term health and peace of mind.</li><li>Work-Life Balance: Generous Paid Time Off (PTO) policy and maternity leave to ensure you have time for what matters most.</li><li>Future Planning: Retirement planning options to help you build financial security for the future.</li><li>Team &amp; Culture: Annual company outings to celebrate our wins and build connections with your colleagues.</li></ul>Pay: From $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Pharmacy technician: 2 years (Required)</li></ul>License/Certification:<ul><li>Registered Pharmacy Technician (Preferred)</li></ul>Work Location: Hybrid remote in Miami, FL 33134

Customer Support Specialist – Compounding Pharmacy Technician

Novara Construction LLC

Job SummaryNovara Construction is a rapidly growing construction company serving South Florida. We are looking for an experienced Bookkeeper with advanced QuickBooks experience and a strong background in construction accounting.The ideal candidate is highly organized, detail-oriented, and understands construction accounting, job costing, project profitability, vendor management, and full-cycle bookkeeping.Responsibilities<ul><li>Manage full-cycle bookkeeping</li><li>Accounts Payable (A/P) &amp; Accounts Receivable (A/R)</li><li>Process vendor and subcontractor payments</li><li>Bank and credit card reconciliations</li><li>Maintain accurate financial records</li><li>Prepare monthly financial reports</li><li>Record journal entries and maintain the general ledger</li><li>Track project costs and profitability</li><li>Assist with job costing and project financial reporting</li><li>Work closely with project managers and the production department</li><li>Maintain organized accounting records and documentation</li></ul>Required Qualifications<ul><li>Minimum 2 years of bookkeeping experience</li><li>Full proficiency in QuickBooks (Required)</li><li>Ability to manage the company&rsquo;s books independently using QuickBooks</li><li>Experience with Accounts Payable and Accounts Receivable</li><li>Strong understanding of construction job costing and project profitability</li><li>Excellent organizational and time-management skills</li><li>High attention to detail</li><li>Ability to work independently and manage multiple priorities</li><li>Professional communication skills</li><li>Reliable and dependable</li></ul>Preferred Qualifications<ul><li>Construction industry experience</li><li>Remote Online Notary (RON) certification is a strong advantage</li><li>Spanish is a plus</li></ul>Benefits<ul><li>Competitive compensation based on experience</li><li>Stable full-time position</li><li>Monday&ndash;Friday schedule</li><li>Professional office environment</li><li>Career growth opportunities</li><li>Join a fast-growing construction company</li></ul>About Novara ConstructionNovara Construction is a full-service construction company specializing in Roofing, Windows &amp; Doors, Kitchens, Bathrooms, Remodeling, and General Construction. We are committed to quality, professionalism, and delivering exceptional service to our clients.If you have strong QuickBooks skills and are looking for a long-term opportunity with a growing construction company, we&rsquo;d love to hear from you.Apply today through Indeed with your resume. Or call : 786-782-8526Pay: $25.00 per hourWork Location: In person

Bookkeeper Construction Industry

Accommodations Plus International

<div>Who We Are 
Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.
Our mission is to make layovers simpler and more efficient for crew members&mdash;and we bring that to life through deep industry expertise and a practical, results-driven approach.
Today, API&rsquo;s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
At API, we&rsquo;re building a culture rooted in succeeding and thriving together. It&rsquo;s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.
If you&rsquo;re looking to grow your career in a company that values steady progress, real impact, and long-term development, we&rsquo;d like to meet you! 
Position Overview 
API is seeking seasoned professional to join our company in the role of an Account Director. The position will be remote-based in Miami, Florida. 
 
The Account Director is the client&rsquo;s main point of contact. This role will actively manage an existing Cruise Line client relationship; focused on the best interests of our client and API at all times. The Account Director will support both crew accommodations and distressed passenger lodging solutions, ensuring exceptional service delivery, operational efficiency, and strategic supplier partnerships across all assigned destinations. 
 
The ideal candidate will possess strong relationship management, sourcing, negotiation, and strategic planning skills. Experience working within or supporting the cruise industry is highly desirable and will be considered a significant advantage. 
 
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Sourcing<ul><li>
Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus pre-assigned revenue quota. This will include working closely with the Research &amp; Sourcing teams to provide all details of a destination to ensure a seamless approach to sourcing the destination.</li><li>
Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.</li><li>
Total responsibility for ensuring RFP results are documented in the customer destination presentation in an accurate, detail-oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API.</li><li>
Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals.</li></ul>
Travel &amp; Client Engagement<ul><li>
Travel domestically and internationally when required to support client meetings, supplier engagement, industry conferences, destination reviews, and other business-related initiatives.</li></ul>
Contracting<ul><li>
Execute hotel contract negotiations on behalf of the client, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.</li><li>
Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract.</li><li>
Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client.</li><li>
Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted.</li></ul>
Day to Day Account Management<ul><li>
Work closely with the sales team to ensure client needs are met and share leads that are uncovered by your communication with hotels and client stakeholders.</li><li>
Support the client&rsquo;s crew accommodation and distressed passenger lodging programs, ensuring hotel partners are meeting operational requirements, service expectations, and contractual obligations.</li><li>
Work collaboratively with internal and external stakeholders to identify and implement lodging solutions during operational disruptions, itinerary changes, weather events, and other situations impacting passengers or crew.</li></ul>
CrewCare<ul><li>
Manage crew member and passenger feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented.</li><li>
Add new hotels to the system and ensure all information is accurate. Delete inactive hotels.</li></ul>
HotelExpress<ul><li>
Ensure negotiated rates for Crew, Business and Leisure Travel are loaded and maintained properly on HotelExpress for clients.</li></ul>
ACES<ul><li>
Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting.</li><li>
Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules.</li><li>
Verify client back up list is accurate and loaded into ACES for OPS.</li></ul>
CRM<ul><li>
Ensure all revenue opportunities are in the CRM with accurate business start dates.</li><li>
Ensure all hotel/client and API commission contracts are loaded, executed and attached to the CRM.</li><li>
Maintain all flight information.</li><li>
Fully understand the client&rsquo;s business and ensure all deliverables are being met for a successful relationship.</li><li>
Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.</li><li>
Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation.</li><li>
Independently lead and make decisions that properly balance the needs of the client and API.</li><li>
Manage all client communications ranging from weekly performance meetings to business reviews.</li><li>
Own internal communications to the cross functional team on client performance, strategies and needs.</li><li>
Become knowledgeable in all API technology platforms to ensure clients are aligned with appropriate software solutions.</li></ul>
Competencies<ul><li>
Problem Solving/Analysis</li><li>
Relationship Building</li><li>
Business Acumen</li><li>
Strategic Thinking</li><li>
Results Driven</li><li>
Negotiation</li><li>
Leadership</li><li>
Customer Focus</li><li>
Managing Processes</li><li>
Market Knowledge</li><li>
Developing and Maintaining Budgets</li><li>
Technical Capacity</li><li>
Communication Proficiency</li></ul>
Preferred Qualifications<ul><li>
Experience working within or supporting the cruise industry is highly preferred and considered a significant advantage.</li><li>
Experience supporting crew accommodations, distressed passenger programs, emergency lodging solutions, or cruise operations is strongly preferred.</li><li>
Strong client relationship management and contract negotiation experience.</li><li>
Demonstrated ability to manage multiple priorities in a fast-paced environment.</li></ul>
Supervisory Responsibility 
None 
 
Position Type and Expected Hours of Work 
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand. 
 
Travel 
This position requires travel up to 25%. 
Required Education and Experience<ul><li>
Minimum of 5 years of experience in the travel, hospitality, cruise, or related industry working closely with hotels and supplier partners is required.</li><li>
Experience working within or supporting the cruise industry, including crew accommodations, distressed passenger programs, or cruise operations, is highly preferred.</li><li>
Preferred Bachelor&rsquo;s degree in Business Administration, Sales and Marketing, Hospitality Management, or related field.</li><li>
Ability to effectively manage workload in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals.</li><li>
Strong attention to detail and produces high-quality work.</li><li>
Ability to positively represent API in customer-facing situations.</li><li>
Strong Microsoft Office computer skills, with emphasis on Excel.</li><li>
Excellent verbal and written communication skills.</li><li>
Strong customer/client service skills.</li><li>
Ability to work with and understand diverse cultures here and abroad.</li><li>
An organized self-starter who can work proactively and independently.</li><li>
Able to multitask and work well under strict deadlines.</li></ul>
Compensation 
The good faith compensation range for this role is $65,000.00 - $75,000.00 annually, commensurate with experience, plus an annual discretionary bonus. 
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Privacy Statement
API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details. By clicking &quot;Apply&quot; you agree to Rippling's Terms of Service / User Privacy Notice.</div>

Account Director

Blackstone

<div>Blackstone is the world&rsquo;s largest alternative asset manager. Blackstone seeks to deliver compelling returns for institutional and individual investors by strengthening the companies in which the firm invests. Blackstone&rsquo;s over $1.3 trillion in assets under management include global investment strategies focused on real estate, private equity, credit, infrastructure, life sciences, growth equity, secondaries and hedge funds. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X (Twitter), and Instagram.
Role Overview
Blackstone's DevOps Engineering team enables application teams to securely build, deploy, and operate workloads across public cloud environments. The team focuses on infrastructure automation, CI/CD, developer productivity, observability, and operational excellence.
As an AVP DevOps Engineer, you will design, build, and support cloud infrastructure, automation platforms, and developer tooling that improve reliability, scalability, security, and developer experience. You will partner with application teams, platform engineers, cloud security, and SRE teams to deliver modern cloud-native solutions.
Key Responsibilities<ul><li>
Design, implement, and support cloud infrastructure across AWS and Azure.</li><li>
Build and maintain Infrastructure-as-Code using Terraform and Terraform Cloud.</li><li>
Develop and operate CI/CD platforms and deployment automation, preferably GitLab CI/CD.</li><li>
Support compute platforms including VMs, containers, Kubernetes, managed container services, and serverless services.</li><li>
Build and enhance developer tooling, self-service capabilities, Dev Containers, Remote IDE solutions, and standardized development environments.</li><li>
Manage AI coding assistants, including Claude, and context management platforms such as MCP services for code and documentation workflows.</li><li>
Design and support cloud networking services including DNS, certificates, load balancing, CDN integration, routing, private connectivity, and hybrid networking.</li><li>
Improve platform reliability, observability, security, and operational efficiency through automation.</li><li>
Participate in incident response, root cause analysis, and continuous improvement initiatives.</li><li>
Collaborate with engineering, security, and operations teams to deliver scalable platform capabilities.</li><li>
Participate in the team's on-call rotation.</li></ul>
Required Qualifications<ul><li>
5+ years in DevOps, Platform Engineering, Cloud Infrastructure, SRE, or similar engineering roles.</li><li>
Strong programming skills in Python or C#, with an emphasis on maintainable, production-quality automation and services.</li><li>
Deep hands-on experience with Terraform, Terraform Cloud, reusable modules, state management, and IaC lifecycle operations.</li><li>
Experience operating AWS and/or Azure production environments.</li><li>
Experience designing and operating CI/CD and deployment automation platforms, preferably GitLab CI/CD.</li><li>
Strong understanding of containers, container orchestration, Kubernetes, managed container services, and serverless architectures.</li><li>
Experience with Dev Containers, Remote IDEs, standardized development environments, and self-service developer platforms.</li><li>
Strong understanding of DNS, TLS/SSL certificates, load balancing, CDNs, cloud networking, routing, private connectivity, and network troubleshooting.</li><li>
Experience with observability, monitoring, incident response, production support, and distributed system troubleshooting.</li><li>
Strong communication, documentation, and cross-functional collaboration skills; proficiency with Jira or similar delivery tracking tools.</li></ul>
Preferred Qualifications<ul><li>
Experience with Internal Developer Platforms such as Cortex, Backstage, or OpsLevel.</li><li>
Experience automating end-to-end developer workflows from local development through deployment and runtime operations.</li><li>
Familiarity with SRE practices including SLIs, SLOs, and post-incident reviews.</li><li>
Experience in regulated or security-conscious environments.</li><li>
Exposure to FinOps and cloud cost optimization practices.</li><li>
Experience with TypeScript.</li></ul>
You bring strong ownership, practical problem-solving, and a passion for automation and developer productivity. You balance reliability, scalability, security, and usability while communicating clearly and operating effectively in a fast-paced, highly technical environment. 
The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by Blackstone in its sole discretion.
Expected annual base salary range:
$160,000 - $200,000
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications and job location. For roles located outside of the US, please disregard the posted salary bands as these roles will follow a separate compensation process based on local market comparables. 
 
Additional compensation and benefits offered in connection with the role consist of comprehensive health benefits, including but not limited to medical, dental, vision, and FSA benefits; paid time off; life insurance; 401(k) plan; and discretionary bonuses. Certain employees may also be eligible for equity and other incentive compensation at Blackstone&rsquo;s sole discretion.
Blackstone is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training. All Blackstone employees, including but not limited to recruiting personnel and hiring managers, are required to abide by this policy.
If you need a reasonable accommodation to complete your application, please contact Human Resources at 212-583-5000 (US), +44 (0)20 7451 4000 (EMEA) or +852 3656 8600 (APAC).
Depending on the position, you may be required to obtain certain securities licenses if you are in a client facing role and/or if you are engaged in the following:<ul><li>
Attending client meetings where you are discussing Blackstone products and/or and client questions;
</li><li>Marketing Blackstone funds to new or existing clients;
</li><li>Supervising or training securities licensed employees;
</li><li>Structuring or creating Blackstone funds/products; and</li><li>
Advising on marketing plans prepared by a sales team or developing and/or contributing information for marketing materials.
</li></ul>Note: The above list is not the exhaustive list of activities requiring securities licenses and there may be roles that require review on a case-by-case basis. Please speak with your Blackstone Recruiting contact with any questions. 
 
To submit your application please complete the form below. Fields marked with a red asterisk * must be completed to be considered for employment (although some can be answered &quot;prefer not to say&quot;). Failure to provide this information may compromise the follow-up of your application. When you have finished click Submit at the bottom of this form.</div>

DevOps Engineer, AVP - Data, Cloud, and Developer Experience

Medsien Inc.

<div>Full time 1099 position

We are seeking a Remote Certified Medical Assistant that is bilingual in Russian

Must be a Nationally Certified Medical Assistant

Medsien is a leading provider of Chronic Care Management and Remote patient monitoring services to medical practices across the United States.

Medsien is seeking a skilled and compassionate Certified Medical Assistant (CMA) to join our team. In this role, you will play a crucial part in assisting patients in enrolling into various healthcare programs. The ideal candidate should possess exceptional communication skills, a strong understanding of medical terminology, and a passion for helping others access necessary healthcare services.

We provide highly personalized care for each patient. Patients have the same care partner &ndash; a Certified Medical Assistant (CMA) &ndash; that calls and stays in touch with the patient each month. The patients and care partners know each other well, building strong relationships and trust. Care partners know their patient's health and health history well, so they can provide comprehensive, continuous support to their patients. Patients and practices each see the Medsien care team as an extension of the practice. Strong relationships between patients and the care team build engagement, which improves patient health outcomes. Personalized care is a key component of Medsien programs' long-term success.
Responsibilities:
<div>
<ul><li>Patient Enrollment: Guide patients through the enrollment process for healthcare programs, ensuring accurate and complete documentation.</li></ul>
<ul><li>Program Eligibility Assessment: Evaluate patient eligibility for specific healthcare programs based on criteria provided, such as age, medical conditions, or other qualifying factors.</li></ul>
<ul><li>Patient Consultation: Conduct comprehensive consultations with patients to gather necessary information and explain the benefits and requirements of various healthcare programs.</li></ul>
<ul><li>Documentation and Record-Keeping: Accurately document patient information, enrollment details, and program eligibility assessments in electronic health records (EHR) or other designated systems.</li></ul>
<ul><li>Follow-Up and Coordination: Monitor the progress of enrollment applications, communicate with patients, and collaborate with internal and external stakeholders to facilitate the enrollment process.</li></ul>
<ul><li>Patient Education: Provide patients with clear and concise explanations regarding healthcare programs offered by Medsien.</li></ul>
<ul><li>Compliance and Privacy: Adhere to all relevant privacy regulations, such as HIPAA, and maintain strict confidentiality of patient information.</li></ul>
<ul><li>Program Updates: Stay informed about changes, updates, and new offerings related to healthcare programs, and effectively communicate these changes to patients.</li></ul>
<ul><li>Collaborative Approach: Work closely with healthcare providers, insurance companies, social workers, and other relevant parties to ensure seamless patient enrollment.</li></ul>
</div>
Requirements:
<div>
<ul><li>Certified Medical Assistant: Possess an active certification as a Medical Assistant from a nationally accredited institution ( NHA, AAMA,NCCT, NAHP, etc).</li></ul>
<ul><li>Medical Terminology: Strong knowledge of medical terminology, procedures, and diagnoses to accurately assess patient eligibility.</li></ul>
<ul><li>Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information in a clear and understandable manner.</li></ul>
<ul><li>Empathy and Compassion: Demonstrated ability to interact with patients empathetically, showing sensitivity to their needs and concerns.</li></ul>
<ul><li>Attention to Detail: Keen eye for detail to ensure accurate completion of enrollment applications and documentation.</li></ul>
<ul><li>Organization and Time Management: Effective organizational skills to manage multiple patient enrollments, prioritize tasks, and meet deadlines.</li></ul>
<ul><li>Technology Proficiency: Familiarity with electronic health records (EHR) systems, computer proficiency, and the ability to quickly learn new software applications.</li></ul>
<ul><li>Ethical Conduct: Maintain a high level of professionalism, integrity, and ethical conduct when dealing with sensitive patient information.</li></ul>
<ul><li>Team Player: Ability to work collaboratively in a fast-paced environment, demonstrating flexibility, adaptability, and a positive attitude.</li></ul>
</div>
Join our team and make a meaningful impact on patients' lives by ensuring they have access to essential healthcare programs. If you are a compassionate and dedicated Certified Medical Assistant with a passion for helping others, we invite you to apply. 
 
 Monday - Friday
 Remote in the United States only

 This is a 1099 role and does not come with benefits</div>

Remote Certified Medical Assistant- Bilingual Russian

Explore 73+ Customer service agent remote in Miami this August. Find roles across top companies and apply now to boost your career.